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Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Complaints

This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 5,008 total complaints in the last 3 years.
    • 1,499 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/25/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a phone for ****** to get a discount i had to change my number. I did so. Little did i know they opened a new acct instead of stayingon my old acct. Which had EBB program. Now a month abd a half later got the acct. Straightened out but no Ebb program. Im going to have to buy another phone for ***** to get the pro gram im already enrolled in. So i want my ***** back and activate my acct with EBB like it already was. Ive been dealing with this issue almost 2 months. Still no phone and or internet. It was free due to getting foidsnaps.

      Business Response

      Date: 11/18/2022

      November 16, 2022




      Ms. ***************************
      12363 *******************
      *******, ** 75142

      Re:         BBB Complaint #********
      ************

      Dear **************:

      On October 31, 2022, we received your complaint, dated October 31,2022, filed with the Better Business Bureau.

      You stated that after recently purchasing a new device, you were assigned a new Boost Mobile account and lost the Affordable Connectivity Program (ACP) qualification. You said that you now have to purchase a new device to re-enroll.

      My attempts to reach you at ************** were unsuccessful.

      Per a review of your Boost Mobile account, I show that you were not provided with a new account and your existing account has remained active since purchasing the new device. In order to re-enroll in the **** there is no need to purchase another new device.I encourage you to visit a local Boost Mobile store where an employee can assist with this process.

      If there are further questions or concerns about this issue,please feel free to contact me at **************.

      Sincerely,




      *********************
      Sr. Corporate Case Manager
      Executive Escalations Team
      Boost Mobile
      Phone Hours: 10:30 AM -7:00 PM MT, M-F
      **************

      cc:          ****** / ******* Better Business Bureau 
      3801 **************., #***
      ******, ** 80210

      *********************

    Boost Mobile is NOT a BBB Accredited Business.

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