Business Profile
Mobile Phone Service
Boost MobileHeadquarters
This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Mobile Phone Service.
Complaints
This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4,985 total complaints in the last 3 years.
- 1,501 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/26/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a boost up phone on September 15, 2022. I immediately sent the phone back by **** The phone was never accepted by me. I waited a while for the phone to be returned. The phone reached its destination on September 21, 2022. I then waited until the 25th of September to reach out to customer service on when I was going to receive my $177.36 refund. I was given a case number which was *********. I was told to wait 7 to 14 business days for my refund. I waited and called back on October 10, 2022 to be told that the phone was received and I am to wait another 7 to 14 business days for my refund. I was given another case number which is *********. This purchase was the first purchase I made with the credit card and now since I havent received my refund I have to make payments on this card to keep my credit from having a no payment on it. I called today which is October 26, ******************************* I have to wait for another 7 to 14 business day for my money. They keep telling me that they have to verify that they have the phone which was already verified. I am making this complaint because I would like to have my money back so I can go to a more reputable company.Business Response
Date: 11/21/2022
November 21, 2022
*****************************
3673 *******., #**G
Bronx, ** 10456
Re: BBB Complaint #********
********* - ************
Dear **************:
On October 27, 2022, we received your complaint, dated October 27, 2022, filed with the Better Business Bureau.
You stated that you purchased a phone from Boost Mobile, but refused delivery. You stated that it was returned to Boost Mobile, but you never received a refund. You requested that we provide a refund of $177.36.
Please be advised that a review of your account indicates that the device was received back, and a refund of $177.36 was issued on November 11, 2022. Please allow up to 10 business days for processing.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*******************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile
Monday Friday 8:00 am to 4:30 pm MT
**************
***************************************************************** /******* Better Business Bureau
**************************************
******,** 80210
*********************Customer Answer
Date: 11/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:10/26/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Been a customer for years, when issues arise the ** has been horrible. About 4 weeks ago, the Boost Network would no longer support my **** I work from home, my IT did troubleshoot apps, ************* no issues found. I went to a Boost store they wanted $50 to look at my ******************** the issue. I went to TMobile, they said it wasn't their network so it wasn't their problem. I called Boost Tech they recommended new phone, it was my phone not the network. I bought a new phone Sun, paid $12 exp overnight charge, got it Tues afternoon, set up the phone this morning....the Boost network still won't support the **** I have been told the network is not Stable, I need to go to a different carrier. I went to the chat to get an RMA for refund & to unlock my old phone, what a fiasco! The 1st person put me back in the que, the 2nd told me I had to contact multiple depts & confirmed the phone was unlocked, that was over an hour. Then I called 611, let me tell you, I am a 47 yo breast cancer survivor who works as a ** manager, I was in tears out of frustration w/your company today. Another hour later, 2 Boost contacts, I had an unlocked phone, was told if I wanted a partial refund of the monthly $60 I had to contact me bank & an RMA. I was told to drop off the box w/the new phone ***** Let me be clear, this was a Boost error so I asked for a *** label, I was told just give them the box and address they would know what to do with it. I went to *** they said they have no idea what I was talking about & Boost is not a Corp account. The cost was $13 to ship it ground to Plainfield. I'm in this mess for $88.54 already, network that doesn't work, over 3 hours of frustration today alone. THEN I get Angen, I asked for spvr or mgr @ this point Im UNHAPPY! She is the worst ** rep I have ever encountered, if any of my reps treated a customer the way she treated me they would be shown the door. I need help!Business Response
Date: 11/18/2022
November 17, 2022
Ms. *********************
5765 ***********.
*****, ** 44139
Re: BBB Complaint #********
********* - ************
Dear **************:
On October 27, 2022, we received your complaint, dated October 26, 2022, filed with the Better Business Bureau.
You stated that you were experiencing technical issues. You were told your device was the problem and sold a new one. Upon receipt of the replacement,the same issue persisted. You requested to return the device, and you were told to take it to **** You had to pay $13.00 for shipping and are now out $88.54.You requested a refund.
When we spoke on November 17, 2022, I confirmed that you still had the device. I agreed to send you a return shipping label to facilitate its return. Once received back in acceptable condition, I will request an $88.54 refund. As a courtesy, I also refunded your last $60.00 payment.Please allow seven to ten business days for processing.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Hours: Mon-Fri 8:00 am to 4:30 pm MT
**************
cc: ****** /******* Better Business Bureau
**************************************
******,** 80210
*****************************Initial Complaint
Date:10/25/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Boost phone service been nearly not there for past year. Had their service for over five years I believe and it was fine till the switch over to T-Mobile owners. Now calls don't come through they couldn't even call my phone while.i was looking at it using about one nor fix it.. yet say it's fine nothing wrong.data don't work pay for more data and they still kept it locked down to trickle use!! Waste of money they hardly provide anything and service sitting still is in and out.. lay your phone down and it lost signal so you won't get anything till you pick it back up and make it work.. how are my kids or family to call in a emergency?? Why am I paying for service I don't get!! Why when I try to leave to go to another provider they give run around on release the account?? Says resolution needed or not active line when my bills paid in full I own my phone.. I have tried many time to get them to fix it and give me good service they would not only excuses and claims it's fine.. now I just want to leave and take my phone number with me .. my new company says boost just needs to manually release the number since they even said on our three way call between myself boost and spectrum they have no issues or reason nothing is owed to them they claim it's released but computer systems show spectrum they have notBusiness Response
Date: 11/18/2022
November 18, 2022
Ms. **********************
******* St.
************* 45628
Re: BBB Complaint #********
********* - ************
Dear ****************:
On October 27, 2022, we received your complaint, dated October 26, 2022, filed with the Better Business Bureau.
You said you have been trying to port your number to another provider due to network issues. You indicated your port-out request has not been completed.
Please note that phone number portability is regulated by the ********************************* (FCC) and Boost Mobile strictly complies with that process. In order for a carrier to initiate a port on behalf of a customer, they must provide pertinent billing information regarding the account where the number is being ported from. This information may include but is not limited to: account number, account ******'s name, phone number, five-digit ZIP code, passcode or the *** that is referenced on the account in question. The information provided is inputted into the port request, which is then transmitted to the customers existing carrier. The existing carrier verifies the number to be ported is associated with the account, and that the account information provided in the port request matches their records. If the information is accurate, the port is approved in accordance with FCC guidelines.
I contacted our porting team and they confirmed a port-out request was received and your number released; there is nothing visible on our end as to why the port is still pending. At this point,we advise you to contact your new service provider. We recommend that the current port order be canceled and a new one submitted 48 hours later.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
*******************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: Tuesday through Saturday 8:00 am - 4:30 pm MT
**************
cc: ****** / ******* Better Business Bureau
*********************************., #***
******,** 80210
*********************Initial Complaint
Date:10/25/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On March 11, 2022, I purchased two phone lines for a year's service each through boost mobile. I recieved sim cards to transfer my phone service from ******* to Boost. Undortunately, the sim cards did not activate and customer service was unable to transfer my service over. Their solution was to send out another set of sim cards to try again. The second set of sim cards was never recieved. I went to a boost mobile store in person and they were also unable to transfer my services. I have been trying since then to recieve a full refund for phone service I never recieved. **************** has been unhelpful, no one will assist with the refund. I have called multiple times, spoke to multiple supervisors, and have multiple tickets open. For reference:Account 1: ************/ *** $302.01/ most recent ticket#: 1017610.Account 2: ************/ *** $103.20/ most recent ticket#: 1017653.If needed, I can provide reciepts that we have been active with ******* as proof that Boost was never activated but services were paid for.Business Response
Date: 11/17/2022
November 16, 2022
*****************************
2708 **************.
*******, ** 76542
Re: BBB Complaint #********
************ / ************ - ************
Dear **************:
On October 26, 2022, we received your complaint, dated October 25, 2022, filed with the Better Business Bureau.
You said that you paid for two Boost Mobile plans, but the associated accounts were never activated. You requested a refund.
A review of our records indicate that a system issue prevented your account activation. As such, I requested a refund be issued. We were unable to process an electronic refund, so check refunds were issued to you at the above address. We sincerely regret any inconvenience this issue may have caused.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*********************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MT
**************
***************************************************************** /******* Better Business Bureau
**************************************
******,** 80210
*********************Initial Complaint
Date:10/25/2022
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was overcharged for my plan renewal. The BoostOne app displayed the correct balance due of $***** (***** - ***** = *****). My credit card was charged $*****.Apparently the account credit was not applied.The account credit was posted on Oct 6 and the payment was submitted on Oct 17. There are complaints posted online from others who have had the same experience. Apparently there is a flaw in the payment system. Applying the account credit to a future renewal is not an acceptable solution. If I do not renew the $***** will not be refunded.Boost has refused to refund the amount of the overcharge.If necessary I will open a credit card dispute but then Boost would have to pay the dispute fee in addition to the refund amount. It is better for everyone to avoid that.In any event, if Boost can't fix the flaw in their payment system they should change their policy and allow customer support to provide refunds in this situation. ACCT # ************ ********************** Phone No. ************Business Response
Date: 11/18/2022
November 18, 2022
***************************
1826 **********.
**********, ** 52722
Re: BBB Complaint #********
************ - ************
Dear ****************:
On October 26, 2022, we received your complaint, dated October 25, 2022, filed with the Better Business Bureau.
You stated that you had an existing account credit of $25.05 but this credit was not applied to your monthly payment. You requested that we apply your credit of $25.05 to your last payment and refund your overpayment of the same amount.
Please be advised that our records show a refund of $25.05 was issued back to your payment card on November 8, 2022. If you have not received these funds, please contact me at ************************* or at the phone number below.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*******************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile
Monday Friday 8:00 am to 4:30 pm MT
**************
***************************************************************** /******* Better Business Bureau
*******************************., #***
******,** 80210
*********************Customer Answer
Date: 11/18/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:10/25/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Boost sent a text stating I had a $90 dollar credit. I didn't pay my bill due to that text. They said it was a mistake and would credit me $60. They then locked my phone for 4 days costing me 2 jobs. Then told me the credit would be on my account this month. Now they are saying they can't credit me. I'm a single mom of 3. My oldest is disabled. They have continued to put me in a bad positionBusiness Response
Date: 11/21/2022
November 19, 2022
****************************************************
PO Box 44
********, ** 65284
Re: BBB Complaint #********
************ - ************
Dear ********************:
On October 26, 2022, we received your complaint, dated October 25, 2022, filed with the Better Business Bureau.
You said you received a text message indicating you would receive a $90.00 credit. You indicated you have not received the credit. You also expressed concern with the customer service you experienced.
We apologize for any inconvenience this may have caused. We sent these messages in error. There have not been credits added to your account, and we currently don't have a program for a free month of service. We again apologize for the inconvenience.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
*******************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: Tuesday through Saturday 8:00 am - 4:30 pm MT
**************
***************************************************************** / ******* Better Business Bureau
*********************************., #***
******,** 80210
*********************Initial Complaint
Date:10/25/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a phone for ****** to get a discount i had to change my number. I did so. Little did i know they opened a new acct instead of stayingon my old acct. Which had EBB program. Now a month abd a half later got the acct. Straightened out but no Ebb program. Im going to have to buy another phone for ***** to get the pro gram im already enrolled in. So i want my ***** back and activate my acct with EBB like it already was. Ive been dealing with this issue almost 2 months. Still no phone and or internet. It was free due to getting foidsnaps.Business Response
Date: 11/18/2022
November 16, 2022
Ms. ***************************
12363 *******************
*******, ** 75142
Re: BBB Complaint #********
************
Dear **************:
On October 31, 2022, we received your complaint, dated October 31,2022, filed with the Better Business Bureau.
You stated that after recently purchasing a new device, you were assigned a new Boost Mobile account and lost the Affordable Connectivity Program (ACP) qualification. You said that you now have to purchase a new device to re-enroll.
My attempts to reach you at ************** were unsuccessful.
Per a review of your Boost Mobile account, I show that you were not provided with a new account and your existing account has remained active since purchasing the new device. In order to re-enroll in the **** there is no need to purchase another new device.I encourage you to visit a local Boost Mobile store where an employee can assist with this process.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*********************
Sr. Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: 10:30 AM -7:00 PM MT, M-F
**************
cc: ****** / ******* Better Business Bureau
3801 **************., #***
******, ** 80210
*********************Initial Complaint
Date:10/24/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid for Ins they gave me a loaner option which cancelled my upgrade u knowing or told. Then when they couldn't replace my phone they gave me the rest no key discount where I would still have to pay their company for a like phone waaaaay more than I originally paid and that the phone is even worth I phone 7plusBusiness Response
Date: 11/18/2022
November 16, 2022
*****************************
7032 Rockland
*********, ** 28213
Re: BBB Complaint #********
********* ?- ************
Dear ******************:
On October 26, 2022, we received your complaint, dated October 24, 2022, filed with the Better Business Bureau.
You said you were enrolled for insurance and your claim was denied. You indicated that your option to qualify for an upgrade was removed without your consent. You requested a credit as compensation.
Boost Mobile offers optional phone protection through Likewize (formerly Brightstar). Once a claim is filed,customers are required to pay a non-refundable deductible of $20.00, $50.00,$100.00 or $175.00 (based on the device type) if the claim is approved.Customers are eligible for two approved claims within a 12-month period beginning on the date of the first replacement. Other exclusions and conditions may apply. For complete program details, please visit www.myphoneguardian.com or call ****************. If you have questions regarding your claim, it is advised to contact Likewize for further assistance.
Please note that the BoostUp! Promotion ended on October 1, 2022. Further information about this can be found at https://www.boostmobile.com/support/faq/account-management/BoostUP.html?id16=boostup.
Your request for a credit as compensation cannot be met.
We strive to provide excellent service and we regret that your experience was unfavorable.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
*******************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: Tuesday through Saturday 8:00 am 4:30 pm MT
**************
cc: ****** / ******* Better Business Bureau
**************************************************************************************************************************************************************Initial Complaint
Date:10/23/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filed a claim to get 2 damaged phone fixed/replaced which would have cost me an additional $100. I was denied my crack screen damaged phone claim. But it stats that a cracked screen is covered under the insurance.I started my family plan with boost mobile on 5/19/21. I added insurance on two phones with additional cost of $7 each. By the time I had filed the claim Boost Mobile, not the insurance company, took money out of my bank account each month totalling $210 more than what my phone costs. A Boost Mobile agent said they had no ties to the insurance company. I got pushed from one agent to the next and would have to start over from the beginning each time which was very irritating and stressful. The best deal they offered was a cheap er phone than I have at the cost of $100 out the door. Mind you $50 more than the deductible. So I pay more money and get downgraded to a cheap phone. Wow Boost profits again. I can't just walk into a boost mobile store and grab a phone off the shelf and walk out door? No, that's stealing. But boost mobile gets away with deducting money from my bank account which is supposed to be for my best interest but again Boost mobile profits and get away without being called stealing. But I don't see a difference, I don't care what the small print says. It is wrong for what they did trying to make me spend more money and down grade my phones to turn a profit more than what they already have.Business Response
Date: 11/07/2022
November 6, 2022
Mr. *********************
404 **********************************.
*********, ** 61752
Re: BBB Complaint #********
********* - ************
Dear ************:
On October 24, 2022, we received your complaint, dated October 23, 2022, filed with the Better Business Bureau.
You said that you filed a claim to get two phones fixed,which would have cost $100.00; however, one of the claims was denied even though it should be covered. You also did not agree with the offer you received to replace your phone. Furthermore, you are concerned with the total that you have paid Boost mobile for insurance on two lines.
Boost Mobile offers optional phone protection through Likewize (formerly Brightstar) for $7.00 a month per line. Once a claim is filed, customers are required to pay a non-refundable deductible of $20.00, $50.00, $100.00 or $175.00 (based on the device type) if the claim is approved. Customers are eligible for two approved claims within a 12-month period beginning on the date of the first replacement.
For complete program details or questions about a claim, please visit www.myphoneguardian.com or call ***************.
The Boost Mobile Terms and Conditions disclose that payments remitted to Boost Mobile are final and non-refundable.
We regret any inconvenience you may have experienced.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*****************
Sr. Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: Sunday-Thursday, 6:30 am-3:00 pm MT
**************
cc: ****** /******* Better Business Bureau
**************************************
******,** 80210
*********************Initial Complaint
Date:10/23/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a Boost Mobile customer for years and recently purchased an iPhone 14 Pro *** which has a new esim. Boost Mobile associated told me Id need to migrated to the Boost Transformed Network and would need to choose a new plan and pay for the plan that day, and that Id be credited for the second month of service. I have not received the credit and was charged for the second month of service. I would like to receive the credit, as 2 different associated told me Id be credited via their online chat, as well as an associate on the phone.Business Response
Date: 11/07/2022
November 6, 2022
Ms. ***************************
7199 ***********.
*********, ** 48197
Re: BBB Complaint #********
************ - ************
Dear ******************:
On October 24, 2022, we received your correspondence, dated October 23, 2022, filed with the Better Business Bureau.
You said you have not received a credit for the second month of service as promised for migrating to the Boost Transformed Network.
In order to receive the credit for the second month of service, you must enroll in the $50.00 or $60.00 plan. As you are enrolled in the $40.00 plan, the free offer does not apply.
When I spoke with you by phone on November 3, 2022, I advised you that I applied a credit of $40.64 for one month of service as a courtesy.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*****************
Sr. Corporate Case Manager
Executive Escalations Teams
Boost Mobile
Phone Hours: Sunday Thursday, 6:30 am 3:00 pm MT
**************
*****************************************************************/******* Better Business Bureau
*******************************., #***
******, ** 80210
*********************Customer Answer
Date: 11/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
Boost Mobile is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.