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Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Complaints

This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4,986 total complaints in the last 3 years.
    • 1,599 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/01/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a 2 year old ******* A21 that was used for 6 months with the Boost SPRINT network. It is still LOCKED to SPRINT. I have a new active BOOST **** account but the phone will not accept the **** sim. I cannot use T-Mobile where I live (despite them claiming coverage, I get unusable **** mbps upload speed from T-Mobile). I want to use this phone with my BOOST **** account (and despite your incorrect info, it IS compatible with the **** network). After wasting many hours with incompetent overseas agents, I finally reached ************, employee #******. As much as he tried (he also contacted his supervisor) he could not "override" the 12 month unlock "policy". This, despite the fact that the phone was used on the BOOST network for 6 months UNTIL Sprint was shut down. It is not my fault that T-Mobile is useless to me and that only **** (and formerly Sprint) will work reliably at my location. According to ****, BOOST would force me to spend 6 months of my money on T-Mobile service just to have the phone accept the **** sim. THIS IS OUTRAGEOUS!!!! I want to use this BOOST phone on the BOOST **** network. That certainly is possible if not for your stubborn unwillingness to accommodate a reasonable and lawful request. If this cannot be resolved, I will file a complaint with the **** Any currently locked TRACFONE phone can be used with ANY CARRIER'S NETWORK....so should YOURS!!!!

      Business Response

      Date: 09/27/2022

      September 27, 2022



      Mr. ***********************
      4401 ************.
      ******, ** 78759

      Re:          BBB Complaint #********
                      ************ - ************

      Dear ******************:

      On September 2, 2022, we received your complaint, dated September 1, 2022, filed with the Better Business Bureau.

      You requested your device be unlocked. 

      Boost Mobile will unlock a device under the following circumstances:

      The device has not been reported as lost/stolen or otherwise flagged as ineligible for unlocking
      The device has been active on the associated account for at least 12 months

      A review of your account reveals that your device was active from August 11, 2020, through December 21,2020, and is not currently eligible to be unlocked; nevertheless, in the interest of customer service, you device has been unlocked as an exception. Please allow 72 hours for this to process, and ensure your phone is powered on and the Boost Mobile SIM card is inserted.

      We strive to provide excellent service and we regret that your experience was unfavorable.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      ***********************
      Corporate Case Manager
      Executive Escalations Team
      Boost Mobile
      Phone Hours: Monday -Friday 7:00 AM - 3:30 PM MT
      **************

      cc:           ****** / ******* Better Business Bureau
                      ****************************************
                      ******,** 80210

                      *********************

      Customer Answer

      Date: 09/28/2022

       
      Complaint: 17812137

      I am rejecting this response because:

      This company did not respond to my request to allow my Boost phone to operate with their AT&T sim service.  I offered them an option to unlock my phone, but they refused.

      I will file a complaint with the *** regarding this issue.

      Sincerely,

      ***********************

      Customer Answer

      Date: 09/28/2022

       
      Hello....

      I wish to retract my rejection response of my complaint and change it to ACCEPT the resolution from the business (Boost).

      Unfortunately, the poorly worded response lead me to believe they were not helping me, but they "buried the lead" at the end of the response.  Please do not send my rejection response to them as it may make them change their mind!
      Thank you....

      ***********************
      *******************

    • Initial Complaint

      Date:09/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was informed by Sprint that the device is locked under Boost as well. I purchased the phone through Sprint and I'm under NO contractual agreement, not sure how or why it's locked under Boost but it needs to be unlocked so I can use my phone with another carrier.

      Business Response

      Date: 09/19/2022

      September 14, 2022




      **************************
      13 *********************
      *********,** 14621

      Re:        BBB Complaint #********
      ************

      Dear ****************:

      On September 2, 2022, we received your complaint, dated September 1, 2022, filed with the Better Business Bureau.

      You requested your device be unlocked.

      Boost Mobile will unlock a device under the following circumstances:

      The device has not been reported as lost/stolen or otherwise flagged as ineligible for unlocking
      The device has been active on the associated account for at least 12 months

      Per a review of your account, your device was unlocked on September 6, 2022.

      Unlocking a device will not necessarily make a device interoperable with another carriers network. In other words, a device designed for one network is not made technologically compatible with anothers network merely by unlocking it. Additionally, unlocking a device may enable some functionality of the device, but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network).

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,




      *********************
      Sr.Corporate Case Manager
      Executive Escalations Team
      Boost Mobile
      Phone Hours: 10:30 AM -7:00 PM MT, M-F
      *************

      cc:         ****** / ******* Better Business Bureau
      3801 **************., #***
      ******,** 80210

      *********************

      Customer Answer

      Date: 09/19/2022

       
      Complaint: 17812049

      I am rejecting this response because: as if today 9-19-22 520 pm est per Boost Mobile rep **** the device is still showing as being locked. Gave the rep my previous case I'd # of **********. I advised them that this my 3rd call in regards to an unlock and  I then requested a supervisor. To which then **** reopened another case ID # of *********. Please not that the device I'd ***************** that is needing the unlock and it is already confirmed as being a compatible device on the new network. Also **** did say this will take another 3-5 business day for the unlock. So that September date of the 6th is incorrect as I'm still awaiting an unblock and the detective can't be activated. Please finish the job correctly. Thanks

      Sincerely,

      ***********************

    • Initial Complaint

      Date:09/01/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Republic Wireless is set to charge me $39.98 on October 1st. They are suppose to only be charging me $25 per month for 2 lines. In Republic Wireless's email dated 5/25/2022 they stated A Special Offer For You. Our only What You Need Plan is available to you at a special price of just $14.99 for a single line plan or $25 for a two-line plan. These prices will not be reflected at checkout but will be reflected on your account as a monthly discount of $5 for your first line and $9.98 on your second line for as long as you maintain this plan. I need them to apply both of these credits ($5 and $9.98) to me account EVERY month so I am billed the correct amount. I'm only suppose to be billed $25 each month for the two lines I have.

      Business Response

      Date: 09/07/2022

      September 3, 2022



      *************************
      N4673 State Hwy. 76
      ********, ** 54170

      Re:          BBB Complaint #********
                      A00134669 - ************

      Dear ****************:

      On September 1, 2022, we received your complaint, dated September 1, 2022, filed with the Better Business Bureau.

      You said you signed up for two lines for $25.00 a month. You indicated your first month bill shows $39.98 is due and you requested the $25.00 monthly plan be honored. 

      Our records show a recurring credit of $5.00 has been applied to the first line, and a recurring credit of $9.98 to the second line. It has been confirmed that the total monthly cost for both lines will be $25.00 per month.

      We strive to provide excellent service and we regret that your experience was unfavorable. Republic Wireless appreciates your business and we thank you for your continued loyalty.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      *******************
      Corporate Case Manager
      Executive Escalations Team
      Republic Wireless
      Phone Hours: Tuesday through Saturday 8:00 am - 4:30 pm MT
      **************

      cc:           ****** / ******* Better Business Bureau
                      *********************************., #*** 
                      ******,** 80210

      *********************

      Customer Answer

      Date: 09/07/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:09/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The boost mobile have promotion for$1/months. I purchased at 1/15/2022. I only used one month . I forgot cancel auto pay. I cancelled auto pay and contacted customer service . They don't refund money back and still charge me every months. The customer service tell me that account is cancelled and still charge me every months. They will call me back. But boost mobile never call me back. I waiting over one hour, then they don't solve problems every time . I want to refund money back. Because I don't used boost mobile over one month.

      Business Response

      Date: 09/26/2022

      September 24, 2022




      *************************
      10416 **************.
      ****************, ** 91737

      Re:          BBB Complaint #********
                      ************ - ************

      Dear ************:

      On September 1, 2022, we received your complaint,dated September 1, 2022, filed with the Better Business Bureau.

      You said you signed up for a $1.00 plan for the first month of service. You indicated that you forgot to remove autopay and you were charged for service you did not use. You requested a refund.

      Please note, the Boost Mobile Terms and Conditions disclose that payments remitted to Boost Mobile are final and non-refundable;any unused funds remaining on an account at the time service is canceled will be forfeited. Your request for a refund cannot be met. 

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,




      *******************
      Corporate Case Manager
      Executive Escalations Team
      Boost Mobile
      Phone Hours: Tuesday through Saturday 8:00 am - 4:30 pm MT
      **************

      cc:           ****** / ******* Better Business Bureau
                      *********************************., #***
                      ******,** 80210

      *********************

    • Initial Complaint

      Date:08/31/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had purchased two S22 ultras on the Boostmobile.com website when I went to activate them to our lines they informed us that we would have to put them on the **** side on Boost and change our whole family plan. We decided to return them and take our service elsewhere. I was given an RMA ******** for both devices to be returned since I purchased them together on order number Ek-BEPP-*********. I was only reimbursed ****** for one purchase. Your representatives told me I was a liar there was only 1 device in the box which is untrue. They admitted in a chat on ******* that they did owe me a refund of $******. They claimed they sent my refund in 7/10/2022, I waited the allotted 7 to 14 business days and messaged them again. This time they told me they put in a 2nd request to have the refund sent to me and nothing still. I try to message on ******* and I get no response from Boost care. I have screenshots of our conversation on ******* that states they owe me the money. I shouldn't have to fight to get my money back. I returned both devices.

      Business Response

      Date: 09/26/2022

      September 23, 2022



      ********************************************************
      6534 ************.
      *********, ** 48329

      Re:          BBB Complaint #********
                      ********* - ************

      Dear *************************************:

      On September 1, 2022, we received your complaint, dated August 31, 2022, filed with the Better Business Bureau.

      You said that you had not received a full refund after you returned two phones you purchased form Boost Mobile.

      A review of our records indicate that your second $847.99 refund was processed and sent on September 1, 2022, to the credit card ending in 0278.

      We sincerely regret any inconvenience this issue may have caused, and we appreciate you bringing your experience to our attention.

      If there are further questions or concerns about this issue,please feel free to contact me at **************.

      Sincerely,



      *********************
      Sr. Corporate Case Manager
      Executive Escalation Team
      Boost Mobile
      Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MT
      **************

      cc:           ****** /******* Better Business Bureau
                      **************************************
                      ******,** 80210

                      *********************

    • Initial Complaint

      Date:08/31/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order Number 7752-820857-7946 placed a mobile plan order but never able to activate 1. called them multiple times - spoke with someone and then was put on hold for ~40 minutes and they just dropped the phone 2. sent multiple emails they never reply 3. tried online chat and waited for hours they never reply please refund Boost Mobile Logo Account Symbol Congrats on your purchase!Hi Lige, Congrats on your purchase! If your order contains items that need to be shipped, you will receive tracking information in 1 business day.Order Details Order Number 7752-820857-7946 Order Date 08/11/22 Unlimited $30.00 SIM Kit $0.00 Discounts Discount $60.00 Taxes $1.65 Amount Paid Today $31.65 Payment Method ending in **** App Store ************** Play *************************************** Instagram Please do not reply to this email. Visit my.boostmobile.com/support for support. 2022 DISH Wireless L.L.C. All rights reserved....[Message clipped] View entire message

      Business Response

      Date: 09/19/2022

      September 16, 2022




      **********************
      49 *********************, Apt. 1C
      *******,** 02176

      Re:          BBB Complaint #********  
                      ********** - ************

      Dear **************:

      On August 31, 2022, we received your complaint, dated August 31 20, 2022, filed with the Better Business Bureau.

      You said you placed an order with Boost Mobile for a cellular plan, but you were unable to activate it; therefore, you requested a refund for the $31.65 you initially paid.

      When we spoke on September 15, 2022, you requested an email to be sent to you, which I sent within an hour after the call concluded.

      Our system shows three Boost Mobile accounts in your name and address, and each of them are in an active status. Please provide me with the account number of the inactive account that you would like the refund to be issued to so that I can submit the request.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,




      ***************************************
      Corporate Case Manager
      Executive Escalations Team
      Boost Mobile
      Phone Hours: 8:00 am-4:30 pm MT (M-F)
      *************

      cc:           ****** / ******* Better Business Bureau
                      ********************************************************************************************************************************************************* 80210

      *****************************

    • Initial Complaint

      Date:08/30/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have called 3 times to **************** to have our cell phone unlocked by Boost. We have been told each time that we were to be sent an email when the phone was unlocked. This time 8/30/2022 we called again and asked if there were any notes pertaining to our other 2 calls and we were told no. I asked to be transferred to a supervisor which was not done, was told I needed a case number first. We waited for the case number, provided an email and was told it should be unlocked by 9/2/2022 @ 8:26 am. I then again asked for a supervisor and was Hung up on.

      Business Response

      Date: 09/14/2022

      September 9, 2022



      ***************************
      4025 *********., Apt. 1
      **********, ** 45205

      Re:          BBB Complaint # ********
                      ********* - ************

      Dear **************:

      On August 31, 2022, we received your complaint, dated August 30, 2022, filed with the Better Business Bureau.

      You requested that your device be unlocked.

      Boost Mobile will unlock a device under the following circumstances:

             The device has not been reported as lost/stolen or otherwise flagged as ineligible for unlocking
             The device has been active on the associated account for at least 12 months

      A review of your account reveals that your device has meet these requirements and has been unlocked in our system; however, the process needs to be completed on your end. To do this, please perform the following steps:

      1. Ensure the *** card remains in the device (removing or replacing the *** card will cause the unlock request to fail)
      2. Ensure the device is powered on and within Boost Mobile network coverage area, or at minimum connected to a Wi-Fi network
      3. Upon receiving notification that the device is unlocked, check the **** unlock, as follows:
       **** Unlock: Go to Settings > System >System updates. **** unlock or go to Settings and search for **** Unlock. Tap **** unlock for a settings refresh.

      If **** unlock is not available, try updating the data profile as follows: Update Profile: Go to Settings >System > System updates > *********** Profile

      Please note: Performing an ##RTN#function on an Android device will re-lock the device to ********************.

      *** Unlock refers to enabling the *** slot of your device to allow you to insert another carriers *** card.Unlocking a device will not necessarily make a device interoperable with another carriers network. In other words, a device designed for one network is not made technologically compatible with anothers network merely by unlocking it. Additionally, unlocking a device may enable some functionality of the device, but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network).

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      ***********************
      Corporate Case Manager
      Executive Escalations Team
      Boost Mobile
      Phone Hours: Monday -Friday 7:00 AM - 3:30 PM MT
      **************

      cc:           ****** / ******* Better Business Bureau
                      ****************************************
                      ******,** 80210

                      *********************

      Customer Answer

      Date: 09/15/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************
       

    • Initial Complaint

      Date:08/30/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called boost mobile customer service today I am a ssi recipient I bought two phone lines switch two metro so me and my husband can stay communicated and our doctors on July 30th and store manager up my block four blocks away which I can not reach to reset my bill told me to come in I couldn't so I called customer service so they can give me the 14 day grace ****** un-till I receive my monthly benefits the customer service agents said no they couldn't do that for me and now I'm forced to make this consumer complaint hopefully BBB can resolve this issue I'm not going to be forced into terms and conditions that violate all my rights to have to pay just to get my bill played with and adjusted.

      Business Response

      Date: 09/19/2022

      September 14, 2022



      ********************************************************************************************* 11104

      Re:          BBB Complaint #********
                      ************ - ************

      Dear Ms. ************* August 30, 2022, we received your complaint, dated August 30, 2022, filed with the Better Business Bureau.

      You stated that Boost Mobile refused your request for a 14-day payment extension. You asked that we apply this extension to your account.

      Please be advised that due to the prepaid nature of Boost Mobile wireless service, we do not offer a payment extension option. We regret any inconvenience that this may cause.

      If there are further questions or concerns about this issue,please feel free to contact me at **************.

      Sincerely,



      *******************************
      Corporate Case Manager
      Executive Escalation Team
      Boost Mobile
      Monday - Friday 8:00 am to 4:30 pm MT
      **************

      cc:           ****** /******* Better Business Bureau
                      **************************************
                      ******,** 80210

                      *********************

    • Initial Complaint

      Date:08/30/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order 12 month service but they cut me off after 10 months. I have the info to prove to them that I paid for 1 year but they did not care. Spent 5 plus hours and 2 open tickets to get nothing. Do not use them if you don't want to loose your money, time and have stress.

      Business Response

      Date: 09/23/2022

      September 21, 2022



      Mr. *****************
      229 G St.
      ********, ** 17013

      Re:          BBB Complaint #********
                      ************ - ************

      Dear ************:

      On August 30, 2022, we received your complaint, dated August 30, 2022, filed with the Better Business Bureau.

      You said you purchased an annual service plan through Stack Social. You stated that your service was cut off after ten months. You requested that we refund you for the remaining two months and compensate you for your time spent on the phone.

      When we spoke by phone today, I advised you that as your service plan was purchased from a third-party vendor, we are unable to issue a refund for the remaining two months on your annual service plan. I offered to apply a one-time credit of $30.00 to your account to provide service for an additional two months, which you accepted.

      You requested that we refund your $15.00 payment for last months service. Please note that the Boost Mobile Terms and Conditions disclose that payments remitted to Boost Mobile are final and non-refundable. We are also unable to provide compensation for your time spent on the phone. We regret any inconvenience this may cause.

      If there are further questions or concerns about this issue,please feel free to contact me at **************.

      Sincerely,



      *******************************
      Corporate Case Manager
      Executive Escalation Team
      Boost Mobile
      Monday - Friday 8:00 am to 4:30 pm MT
      **************

      cc:           ****** /******* Better Business Bureau
                      *******************************., #***
                      ******,** 80210

                      *********************

    • Initial Complaint

      Date:08/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a phone from online at my.boost mobile.com I have had nothing but problems since purchasing it. I bought it online $229.19 on 8/1/2022. When I received the phone it didnt work right because they sent me the wrong SIM card. Now here I am almost a month later and they continue lying and making excuses. They say I never bought the phone. They took my money and my phone came in the mail but it still doesnt work a month later. I have called them over 30 times and they wont refund my money and they say I never bought the phone. Im frustrated and need a phone that works or my money back!

      Business Response

      Date: 09/22/2022

      September 21, 2022



      *********************************
      5024 *************************., #****
      *******, ** 85044

      Re:          BBB Complaint #********
                      ************ - ************

      Dear ******************:

      On August 30, 2022, we received your complaint, dated August 30, 2022, filed with the Better Business Bureau.

      You said that you purchased a phone and then experienced issues with it.  You also expressed concern about the level of customer service you received.

      As the only phone number you provided is the one associated with your disconnected Boost Mobile account, I provided a written response via email at *****************************.

      I reviewed your calls to us and found that you reported slow data speeds.  Agents attempted to troubleshoot and help with your issue, but I found that, either you declined to carry out steps provided to you, or did not have another phone so they were unable to fully troubleshoot.  Additionally, I found that you said you had unlimited data, but your plan only provided 5 GB per month,and you had exceeded that amount.

      As you indicated multiple times during your calls to us that you wished to change providers, and as your account is already disconnected, I unlocked your device so you may seek service elsewhere.  We sincerely regret any inconvenience this issue may have caused.

      If there are further questions or concerns about this issue,please feel free to contact me at **************.

      Sincerely,



      *********************
      Sr. Corporate Case Manager
      Executive Escalation Team
      Boost Mobile
      Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MT
      **************

      cc:           ****** /******* Better Business Bureau
                      **************************************
                      ******,** 80210

                      *********************

    Boost Mobile is NOT a BBB Accredited Business.

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