Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,976 total complaints in the last 3 years.
1,509 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/22/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 17 2022 I purchased a wifi Hotspot ***** boost mobile. I also received 2 Bluetooth speakers. One of the speakers would not turn on. The wifi Hotspot only worked for 3 days. I returned the speaker for an exchange and received difficulty. It took an hour for an exchange that the accurate claimed need authorization. I finally got the speaker and returned home to find that my Hotspot no longer works. I trouble shooter all issues to try and correct the issue. When I called boost mobile the accociate hung up on me and I tried several times to contact someone to fix the issue. Now I'm told that the Hotspot does not have any data. I am out over $100 with this business thinking I would have a mobile Hotspot to help with my continuing education. No help from anyone from boost and now the will not answer my call.
Business Response
Date: 12/27/2022
December 22, 2022

Ms. ***************
662 **********************.
***********, ** 27801

Re:          BBB Complaint #********
                ********* - *************

Dear Ms. ***************** December 5, 2022, we received your complaint, dated December 2, 2022, filed with the Better Business Bureau.

You said you purchased a hotspot device and Bluetooth speakers on November 17, 2022. You indicated that one of the speakers wouldnt turn on and you experienced difficulty getting it replaced.You also stated that your hotspot device no longer works and you were informed you have reached your data limit. In addition, you expressed concern with the customer service you experienced. You requested a refund.

We regret that you experienced difficulty getting your Bluetooth speaker replaced.

Our records indicate you signed up for 35 GB of hotspot data on November 17, 2022, at a cost of $50.00 per month. It has been confirmed that you have used up all the data.

Boost Mobiles service is pay as you go and data usage can be reset by making a new monthly payment or 1 GB of data can be purchased as an add-on for $5.00. Our records indicate you purchased additional data packs on November 28 and 29, 2022, and all this data has already been consumed. Please be advised that if you are using up the allotted data too quickly, this hotspot plan *** not be the best option and we recommend a different service provider for internet usage.

The Boost Mobile Terms and Conditions disclose that payments remitted to Boost Mobile are final and non-refundable; any unused funds remaining on an account at the time service is canceled will be forfeited. As such, your request for a refund cannot be met.

We strive to provide excellent service and we regret that your experience was unfavorable.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

*******************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: Tuesday through Saturday 8:00 am - 4:30 pm MT
**************

cc:           ****** / ******* Better Business Bureau
                *********************************., #***
                ******,** 80210

*********************
Initial Complaint
Date:11/22/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I applied for an ACP government phone account with Boost Mobile and was approved. For 3 months I received free phone service as promised. Then without warning they began debiting my account for $30. Upon calling their customer service they told me I had been cancelled, but could give me no reason why. They claimed the government did it. But, my online account with Boost Mobile shows that it was canceled and service was transferred to another carrier. They could not tell me who that carrier was (or is). Then they gave me a phone number (supposedly to the acp help line). When calling that number the recording did not tell me the business name or hours of operation, It merely said "We are currently closed please call back during regular business hours". I found that to be highly suspicious so I attempted a reverse phone lookup through the white pages and it came back with unable to locate. Then I googled the phone number and it came back with a grocery store in *********! Next I looked up and called the government ACP Help line who looked up my account. They said my account with them is current and active, giving me the **** # associated with it. I called boost back and they gave me the same story as before, so I asked to speak to a supervisor. After a 15 minute wait I hung up. Surprisingly, Boost called me back and transferred me to a supervisor who gave me the same c*** and bull story AND claiming they did email me with the cancellation information. (Not true). I am truly frustrated with Boost Mobile and will be transferring my account to T Mobile after my new sim card arrives. Unfortunately I will have to pay for service through them (which is not easy for an elderly woman on a small fixed income). Thank you in advance for any assistance you can give.
Business Response
Date: 12/16/2022
December 15, 2022

*********************
2332 *************.
************, ** 32220

Re:          BBB Complaint #********
                ********* - ************

Dear ************:

On November 23, 2022, we received your complaint, dated November 22, 2022, filed with the Better Business Bureau.

You said that after three months you lost service.When you called to inquire, you were told the government canceled your account.Our records show that you ported out your phone number, but you said you did not.

I attempted to contact you at the phone number and email address we have on file on December 14 and 15, 2022. Although we exchanged both emails and voicemails, we did not talk with each other directly.

A review of the National Lifeline Accountability Database found that, of your two initial applications, the first one was canceled, and the second one canceled because you applied through a different carrier. Since this is a program administered by the federal government, there is no additional information available.

You can reapply for the Affordable Connectivity Program at any time, but you must make sure to complete and sign the Transfer Exception Form. We recommend that you contact the nearest Boost Mobile retail store for assistance with this, as well as with the creation of a new application.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

***************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: 8:00 am-4:30 pm MT (M-F)
**************

cc:           ****** /******* Better Business Bureau
                **************************************
                ******,** 80210

                *****************************
Customer Answer
Date: 12/16/2022

Complaint: 18450167

I am rejecting this response because: Boost mobile is still holding a $15 + change on that account. I have switched to another carrier and no longer wish to go back to Boost. I would however, like my money back.

Sincerely,

*****************
Business Response
Date: 01/09/2023
January 6, 2023

*********************
2332 *************.
************, ** 32220

Re:          BBB Complaint #********
                ********* ************

Dear ************:

On January 6, 2023, we received your rebuttal, dated January 6, 2023, filed with the Better Business Bureau.

You said that you reject my response because Boost Mobile is still holding approximately $15.00, which you want refunded.

Your initial complaint does not request or specifically speak to a refund being issued: it only states in the Desired Settlement field,Billing Adjustment.

As stated in my first response, a review of the National Lifeline Accountability Database found that, of your two initial applications, the first one was canceled (for reasons undisclosed to us), and the second one canceled because you applied through a different carrier. Since this is a program administered by the federal government, there is no additional information available.

The Boost Mobile Terms and Conditions disclose that payments remitted to Boost Mobile are final and non-refundable; any unused funds remaining on an account at the time service is canceled will be forfeited. In addition, as stated previously, you initiated the transfer of service to a different carrier; therefore, your request for a refund is denied.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

***************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: 8:00 am-4:30 pm MT (M-F)
**************

cc:           ****** /******* Better Business Bureau
                **************************************
                ******,** 80210

                *****************************
Customer Answer
Date: 01/18/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
Date:11/22/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
***11/21/2022 Boost Mobile LIFETIME $25 *************************** REPRESENTATIVE ACTIVATED THE WRONG PLAN WHICH IS IRREVERSIBLE & NOW MAKES ME INELIGIBLE FOR THIS 1/2 PRICED LIFE TIME PROMOTION Spoke to multiple representatives and supervisors and they all acknowledged that the store representative activated my service with the wrong plan but was told that there was nothing that can be done to resolve it and because of which I would no longer be eligible for the promotion.***This evening at 6:30 p.m. on November 21st 2022 I went to my local Boost Mobile store to sign up and take advantage of their incredible Lifetime $25 Unlimited Plan w/30GB of Data Promotion.Upon arriving to the Boost Mobile store I spoke to the representative that was working about this new promotion. After asking me a few questions he said I definitely qualify since I am a new Boost Mobile customer and I am bringing my own phone. He then had me call my current phone carrier in order to Port my number over to Boost Mobile.About 15 minutes later I paid the bill and he said I was all set. A little while later while using the Boost Mobile app I realized that my account showed I was on the basic plan with 5GB of data and not on the new promotional deal.I spent the next 3 hours on the phone with Boost Mobile representatives in supervisors or I was told that unfortunately there was no way to correct this issue since they cannot change plans in the middle of a billing cycle. They were all super apologetic over the situation and told me that they wish they could do something about it.More importantly, I was told that since my number was already activated with Boost Mobile now, that there would be no way for me to take advantage of the new promotion since it is for new customers only!So now Not only was I told that Boost Mobile was unable to fix their mistakes and I would no longer be eligible for this promotion, I left my previous phone carrier just to now get a less service for same$
Business Response
Date: 12/16/2022
December 15, 2022

*******************
635 ***********.
*********, ** 32934

Re:          BBB Complaint #********
                ********* - ************

Dear ************:

On November 23, 2022, we received your complaint, dated November 22, 2022, filed with the Better Business Bureau.

You said that on November 21, 2022, you requested to be placed on the Boost Mobile Lifetime Unlimited Plan at $25.00 per month with 30 GB of data; however, the store representative placed you on the wrong plan, which could not be changed.

I attempted to contact you at the phone number and email address we have on file on December 14 and 15, 2022, but did not receive a reply to either message I left.

Boost Mobile strives to provide the highest level of customer service in the industry, and I regret that you had this experience.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

***************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: 8:00 am-4:30 pm MT (M-F)
**************

cc:           ****** /******* Better Business Bureau
                **************************************
                ******,** 80210

                *****************************
Customer Answer
Date: 12/20/2022

Complaint: 18448975

I replied to the email I received 4 days ago. Waiting for your response.

Sincerely,

***************
Initial Complaint
Date:11/21/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
a month ago I changed service providers from Metro to Boost. While doing so my number was changed without my request or approval. I signed up with a promo, it was told to me that there were different plans to choose from to find the plan that i had was the $25 plan with very little data. I was unaware of this when i contacted customer service they did not recognize i ran out of data right away. Customer service had me reset my phone losing some of the data i had and passwords to emails etc.It was 2 days before the billing cycle ended when "we" realized the data was the issue and i changed my plan to the $60 unlimited with the phone rep and PAID $60. 2 days later my phone was turned off due to non payment I called and spoke to a supervisor and he said I need to pay another $60 to restore services. When i refused he offered a $10 discount. I declined.Several tickets were made which no one ever got back to me from the ticket department. The rep wern't on the same page i was given the wrong information or not enough My argument is why didn't the phone representative did not let me know that i would still have to pay for another month and maybe they could've suggested adding DATA until the new billing cycle began. Its not right that Boost wanted me to pay $60 for a new month after i just paid $60 to upgrade plans for the new month and it only lasted 2 days totaling $120 I did pay $30 to restore service but i should not needed to pay anything since i just paid for that month and billing cycle Usually the billing cycle starts when you make a payment
Business Response
Date: 12/19/2022
December 16, 2022

*****************************
27205 Main St., #1
********, ** 92346

Re:          BBB Complaint #********
                ************ - ************

Dear ****************:

On November 23, 2022, we received your complaint, dated November 21, 2022, filed with the Better Business Bureau.

You said you signed up for a $25.00 monthly plan with limited data. You indicated your phone number was changed without your consent. You mentioned you ran out of data and you were advised to upgrade your monthly plan and pay $60.00. You later discovered that you could buy extra data as an option instead of paying for a full month. You expressed concern that you were not advised about adding extra data when your monthly plan was changed, and you requested a refund.

Please be advised that a temporary number was originally provided as a placeholder to allow time for a number to be ported in.

The call from October 2, 2022, was reviewed. You were informed 1 GB of data can be added to your existing plan for $5.00. The call from October 14, 2022, was also reviewed. You requested your plan be changed to the $60.00/month plan. A one-time $30.00 courtesy credit was issued on October 21, 2022.

The Boost Mobile Terms and Conditions disclose that payments remitted to Boost Mobile are final and non-refundable;any unused funds remaining on an account at the time service is canceled will be forfeited. Therefore, your request for a refund is denied.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

*******************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: Tuesday through Saturday 8:00 am - 4:30 pm MT
**************

cc:           ****** / ******* Better Business Bureau
                *********************************., #***
                ******,** 80210

*********************
Initial Complaint
Date:11/21/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried to make a payment with Boost Mobile online. They have changed their website so now they have changed their payment method. The payment method includes two boxes that have check marks beside them. One box says, save payment method, and another says, to use autopay to make future payments easier. They have it where you cannot uncheck these boxes. I will not have them dictate to me how to make payments. If I don't make a payment they should cancel my service until payment is made. I do not want them to keep my information on file and charge my credit card when they want to. I have had Boost Mobile for eight years and have no problem with making a payment on time. Also, I like to sometimes use a different credit card for payment.
Business Response
Date: 12/19/2022
December 16, 2022

*****************************
9233 *****************************., Apt. 217
*******, ** 60617

Re:          BBB Complaint #********
                ************ - ************

Dear ************:

On November 23, 2022, we received your complaint, dated November 21, 2022, filed with the Better Business Bureau.

You expressed concern that you are unable to make a payment online without enrolling in AutoPay.

Please be advised that payments can be made through the Boost Mobile application without the need to enroll in AutoPay.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

*******************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: Tuesday through Saturday 8:00 am - 4:30 pm MT
**************

cc:           ****** / ******* Better Business Bureau
                *********************************., #***
                ******,** 80210

*********************
Customer Answer
Date: 12/19/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Also, not everyone use there phone to pay bills, I am one of those people and will not have people dictate to me on how to pay a bill. I will be paying my bill with a customer service representative in the future.

Sincerely,

*************************
Initial Complaint
Date:11/21/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid Boost Mobile $50 on November 2nd,2022 for my services I been with boost for years so they gave me extra $25 credit on November 10th I transferred my boost mobile phone number to a different carrier on November 14th I have a whole 2 weeks and 3 days more of time left plus a $25 credit because I transferred my phone number they cancelled my account and now is telling me I canceled it so now I have to buy new services for $60 and I lost my $25 credit that is not right I paid already all I need is a new phone number for that old account.Im out Of $25 plus the $50 I paid on November 2nd.So Now I have to Pay $60 for new services thats I will have wasted $135 all together in less then a month.
Business Response
Date: 12/14/2022
December 13, 2022

****************** *****
438 *************.
Far Rockaway, ** 11691

Re:          BBB Complaint #********
                ********* - ************

Dear **************:

On November 21, 2022, we received your complaint, dated November 21, 2022, filed with the Better Business Bureau.

You said you ported your phone number out to another carrier and you requested a refund of unused funds.

The Boost Mobile Terms and Conditions disclose that payments remitted to Boost Mobile are final and non-refundable; any unused funds remaining on an account at the time service is canceled will be forfeited.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

***************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile
Phone Hours: 8:00 am 4:30 pm MT (M-F)
**************

cc:           ****** /******* Better Business Bureau
                *******************************., #***
                ******,** 80210

                *****************************
Initial Complaint
Date:11/20/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, Boost Mobile suspended my wireless account, phone number ************ i have no idea why they did it and with no warning, and they woudn't give me the account number in order to be able to port my phone number. So please help me out ***********************
Business Response
Date: 12/16/2022
December 16, 2022

***************************
4112 ********.
Brooklyn, ** 11219

Re:          BBB Complaint #********
                ********* - ************

Dear **************:

On November 21, 2022, we received your complaint, dated November 20, 2022, filed with the Better Business Bureau.

You stated that your account was disconnected without your authorization and that you were unable to receive your account number to port out.

A review of your account activity shows that it was in violation of our terms and conditions. To review our Acceptable Use Policy,please visit https://www.boostmobile.com/about/legal/terms-conditions/product-terms-conditions.html.

For any additional concerns regarding this issue, please email ***********************************.

We regret any inconvenience you may have experienced.

Sincerely,

*********************
Senior Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: Monday Friday, 6:00 am 2:30 pm MST
**************

cc:           ****** /******* Better Business Bureau
                *******************************., #***
                ******,** 80210

                *********************
Initial Complaint
Date:11/19/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called to cancel my boost mobile line because i only needed this line ************ for a relative while they stayed here temporarily. The **** is not available so boost mobile refused to cancel my line. I've been on hold for over an hour and nobody is cancelling my account. Please cancel my account #************ immediately.
Business Response
Date: 12/12/2022
December 10, 2022

*********************************
2923 **************************.
*******, ** 60634

Re:          BBB Complaint #********
                ************ - ************

Dear ********************:

On November 21, 2022, we received your complaint, dated November 19, 2022, filed with the Better Business Bureau.

You requested that your account be disconnected.

Our records indicate that your account was disconnected on November 19, 2022.

We strive to provide excellent service and we regret that your experience was unfavorable.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

*******************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: Tuesday Saturday, 8:00 am -4:30 pm MT
**************

cc:           ****** / ******* Better Business Bureau
                *********************************., #***
                ******,** 80210

*********************
Customer Answer
Date: 12/13/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:11/18/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've been with boost Mobile for 10 plus years on and off now recently as May 2021 I've had numerous problems with the negligence of this company that has left me incredibly dangerous situations they do not live up to their end of the bargain they do not live up to their end of the contract they are a danger as a cell phone company
Business Response
Date: 12/15/2022
December 12, 2022

*************************
2808 ***************.
****************, ** 80904

Re:          BBB Complaint #********
                ************

Dear **************:

On November 21, 2022, we received your complaint, dated November 18, 2022, filed with the Better Business Bureau.

You said that you have been a subscriber of Boost Mobile for ten years and have had numerous problems. You mentioned that you were left in dangerous situations due to Boost Mobiles negligence.

Please note the number listed on your complaint is not associated with a Boost Mobile account. To better assist you, please provide me with your Boost Mobile phone number. I may be reached at **************.

Sincerely,

*********************
Senior Corporate Case Manager
Executive Escalation Team
Boost Mobile
Phone Hours: Monday thru Friday, 6:00 am to 2:30 pm MT
**************

cc:           ****** /******* Better Business Bureau
                **************************************
                ******,** 80210

                *********************
Initial Complaint
Date:11/18/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am receiving NUMEROUS emails from this company.1. You are to immediately cease sending emails (within 24 hours)2. You are to disclose where/when/who and the ** address where you obtained my information 3. You are to COMPLETELY and IMMEDIATELY delete ALL my records 4. You are to ensure that ALL my information is COMPLETELY and IMMEDIATELY deleted from ANYONE who you may have shared or sold my information to.Any further emails received after this complaint was filed, you agree to make a payment of $1000 per email received, for my services of "spam removal", via **** money order.I will accept NO other response than what is stated above.
Business Response
Date: 12/14/2022
December 13, 2022

Mr. *************************
15596 **************.
********, ** 61834

Re:          BBB Complaint #********
                ************

Dear ****************:

On November 21, 2022, we received your complaint, dated November 18, 2022, filed with the Better Business Bureau.

You requested to have all email communication/advertising/solicitations stop immediately. In addition, you demanded to know the source of the information used to send previously referenced communications and demanded to be paid $1,000.00 for each email received after the date of filing this complaint, which is November 19, 2022.

Boost Mobile complies with all state and federal print and electronic advertisement rules; however,independent companies that sell Boost Mobile products and services also send their own advertisements in accordance with their specific policies and business procedures.

I have placed your address on our Do Not Contact list. However, we do not share any information with the independent companies that sell our product.Therefore, we suggest that you call the contact phone number on each advertisement and request to be placed on their Do Not Contact list.

The ************* ************** also has some suggestions to prevent the receipt of unwanted print advertisements as follows:

******************************** (***) created a "Do Not Mail"registry. The *** has approximately ***** members. Registry members are no longer allowed to be contacted by members of the ***. Email registration is free at www.dmachoice.org. It takes approximately two to three months before a significant reduction in junk mail is seen. The *** registry provides a partial solution, so junk mail may still be received from non-*** members. The *** contact information is below:

***Choice Consumer Inquiries
*********************************************************************** 20006

There are also methods available to refuse delivery from non-governmental institutions.Request form ****, Application for Listing and/or Prohibitory Order. The form was originally created to avoid circulation of sexually oriented mail; however,the Supreme Court ruled that Form **** can be used to refuse all undesirable mail, including junk mail. When submitting Form ****, include a sample piece of junk mail. It takes 30 days to have your address added to the list. Your listing is active for five years.

I hope this information will assist you.

In addition, your demand for payment is not warranted and will not be granted.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

***************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile
Phone Hours: 8:00 am 4:30 pm MT (M F)
**************

cc:           ****** /******* Better Business Bureau
                *******************************., #***
                ******,** 80210

                *****************************
Customer Answer
Date: 12/14/2022

Complaint: 18438042

I am rejecting this response because:

They refused disclose how/when my information was obtained, and want me to take further steps to prevent something I never asked for in the first place. Why should I have to jump through hoops to stop this, when they are the ones sending me emails. Furthermore they did not pay what they agreed upon for "my time, and effort in removing these messages"

Sincerely,

*************************
Business Response
Date: 01/06/2023
January 5, 2023

Mr. *************************
15596 **************.
********, ** 61834

Re:          BBB Complaint #********
                ************

Dear ****************:

On January 5, 2023, we received your rebuttal, dated January 5, 2023, filed with the Better Business Bureau.

You rejected my response because you said that I did not provide information about where/from whom Boost Mobile obtained your information used for marketing purposes. You also said that you should not be required to take action to prevent future marketing from being sent to you. In addition, you mentioned that you have not been paid for your time addressing this issue.

Boost Mobile, like numerous other companies throughout the country, utilizes multiple data centric agencies to identify potential customers.The number of agencies that offer such information is too large to specify and it is likely that the information was sourced from more than just one of them.In addition, this same information is most likely being used by a number of other companies, which will result in you receiving solicitations from them if it is determined you fit their direct marketing criteria.

Unfortunately, only you can protect your personal information, and we have taken all the necessary steps to prevent you from receiving additional marketing offers from Boost Mobile. However, as stated in my first response, independent companies that sell Boost Mobile products and services also send their own advertisements in accordance with their specific policies and business procedures. Therefore, your request for compensation, of any kind, is not warranted and will not be granted.

If there are further questions or concerns about this issue,please feel free to contact me directly at **************.

Sincerely,

***************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: 8:00 am-4:30 pm MT (M-F)
**************

cc:           ****** / ******* Better Business Bureau
                *********************************., #***
                ******,** 80210

*****************************
Customer Answer
Date: 01/13/2023

Complaint: 18438042

I am rejecting this response because:

I find it truly amazing a company will harass a person, refuse to cease doing so, and then doesnt' even know where they obtained the information from to harass them, this shows a complete lack of a valid business plan for them.

Furthermore, I clearly stated, that any further harassment by sending me marketing materials would result in a charge, and the company agreed to said charge. They did not make payment as they agreed upon.

For the above reasons, I completely reject their response. They did NOT address nor correct the issues stated in the complaint.

Sincerely,

*************************

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