Business Profile
Mobile Phone Service
Boost MobileHeadquarters
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Complaints
This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4,976 total complaints in the last 3 years.
- 1,509 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/06/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased an iPhone 11 from a Boost Mobile store on ************ in *********, **. I had *************** and ported in to receive the iPhone 11 deal. I was unable to retrieve the number transfer pin while at the ******************** store because it was almost 8pm which is when the store closes. I was told to come back the next day with a number transfer pin from ******* so that I could transfer my phone and receive the phone which I had already paid $183 for. That next morning I talk to Boost Mobile via Live Chat and they inform me that I can simply go back to the Boost Mobile store and retrieve the phone which I had already paid for since I have the receipt without needing ******* to provide a number transfer pin. So I opt out of getting my phone transferrred and did not recieve the first month of service from Boost Mobile which I had paid $60 (I believe) for. After some time with the phone in my home I check the maximum capacity on it as it was an iphone and the battery is at an 82%. I call in and complain and they say it is too late to receive a refund or to exchange the phone. A day goes by and suddenly the Face ID for the camera security features stop working. So basically I bought a phone that either someone was going to sell through ecoatm.com or worse.Business Response
Date: 12/30/2022
December 29, 2022
*************************
2985 ***********.
*********, ** 44127
Re: BBB Complaint #********
********** - *************
Dear **************:
On December 8, 2022, we received your complaint, dated December 6, 2022, filed with the Better Business Bureau.
You said you purchased a phone from a Boost Mobile retail store in *********, **** for $183.00, but you were not able to port your number from ******** You stated that you think you paid $60.00 for the first month of service, but you are not sure. You requested a refund.
I attempted to contact you at the phone number and email address provided in your complaint, but I did not receive a reply to either my voice message or email.
Unfortunately, I was unable to locate a Boost Mobile account with the information you provided.
All Boost Mobile retail stores are independently owned and operated; therefore, you will need to work directly with the specific store you initially dealt with to settle any dispute you might have.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: 8:00 am 4:30 pm MT (M F)
**************
cc: ****** / ******* Better Business Bureau
*********************************., #***
******,** 80210
*****************************Initial Complaint
Date:12/06/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Send broke phone they keep lying and saying they sent return label but they never did I need to see what is going on with this company because this is fishy and I need a refundBusiness Response
Date: 12/30/2022
December 29, 2022
*****************************
2224 *********.
************, ** 71112
Re: BBB Complaint #********
************ - *************
Dear ****************:
On December 8, 2022, we received your complaint, dated December 6, 2022, filed with the Better Business Bureau.
You stated that Boost Mobile sent a defective phone and while they kept saying they sent a return label, you never received it. You requested a refund for this device.
When we spoke on December 29, 2022, you confirmed that you have received a $54.71 refund; however, you have not received a refund for the first month of service that you paid for but did not receive. I advised that I would request a $40.54 refund; please allow two weeks for processing.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Hours: Mon Fri, 8:00 am to 4:30 pm MT
**************
cc: ****** / ******* Better Business Bureau
*******************************., #***
******,** 80210
*****************************Initial Complaint
Date:12/06/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When I activated service with Boost, I was unaware that I needed to port my number in at activation given that I would not be able to port the number at a future time. I did not port my number at first because my fianc had attempted to use Boosts service on the phone that I had intended on using and she had difficulty with it, having to ultimately change phones to use their service (this was another month-long fiasco that ended up with Boost being unable to help and she had to change phones). Not wanting to have to buy another phone, as well as the fact that the phone showed to be compatible via Boosts compatibility checker, and that we had used other ATT MVNOs on the phone prior, I thought that there may have been an issue with the porting to the phone, for whatever reason that caused the issue. Unfortunately, for me, I have never encountered a phone provider that would not let me port a number over after activation and thought the same of Boost. With this in mind, I activated the service on a new number, and to my surprise, the phone worked fine. At that point, I attempted to port my number in, but was told I could not. I then escalated with the rep that I needed a refund, which they said would be submitted, this was ticket #******* (11/27). Upon touching base again, I come to find that ticket was closed without informing me, at which point another ticket, #******* was submitted (11/30). I escalated again 12/6 to be told to wait another 2 days for refund. I escalated again 12/6 with another rep to find they closed the ticket. 4 reps, 9 days, 2 tickets, all to end up with no fix for the issue. Why cant I just get my number ported? I want to use Boosts service, I just need to be able to use my number. If that takes a refund and a new line purchase, that is fine, but I need to have my phone number. Please make this issue right. You offer great prices, please resolve this seemingly minor issue.Business Response
Date: 12/30/2022
December 30, 2022
***************************
4301 ****************., #***
*************, ** 33066
Re: BBB Complaint #********
************ - *************
Dear ************:
On December 8, 2022, we received your complaint, dated December 6, 2022, filed with the Better Business Bureau.
You stated that you were unaware you needed to port in your phone number when signing up for service. You requested that we either port your number to your account or issue a refund for your service plan.
Please be advised that when signing up for service, you must select whether you intend to port in your existing phone number, or proceed with a new one before you are able to proceed with your order. Additionally, as your service plan was purchased August 26, 2022, but not activated until November 27, 2022, you are outside of the seven-day return window, and we are unable to issue a refund.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*******************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Monday - Friday 8:00 am to 4:30 pm MT
**************
cc: ****** /******* Better Business Bureau
**************************************
******,** 80210
*********************Customer Answer
Date: 12/30/2022
Complaint: 18530283
I am rejecting this response because:Kellen,
Everything you have stated is factual and I was aware of it already. I feel as though my rather elaborate explanation given in the complaint was more than sufficient to have made you aware of this fact. My request is generally one that has easily been resolved by any other vendor, including MVNOs, like Boost, in the past. As such, I felt that this is not much of an ask to have you allow me cancel my service and reactivate with my number, considering the marginal cost associated with this. Citing your policy, especially after never returning my calls, and waiting until the end of the year to formally address this complaint feels like a slap in the face and a waste of both of our times. Undoubtedly more man hours and money have been spent refusing to resolve this issue than simply resolving it. I honestly don't understand why you can't fulfill this minor request. Am I asking for something beyond your policy? Absolutely. Is it an unreasonable ask? Absolutely not. I can't make you do anything to help me, but if you did, even at this late juncture, I would much appreciate it. Please, in the name of customer service, help me resolve my issue. Happy New Year to you and yours.
Sincerely,
***********************Initial Complaint
Date:12/05/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am an existing customer of ********************** and decided to purchase a new phone. It arrived today and I absolutely hate it. I have spent 4 hours on the phone with RUDE people from ***************, each time being told a different lie and fabrication.I want the phone I had today, before the new one arrived back on! Not one person has assisted me!I want a refund for the new phone. I will return the new phone. I want the phone I already had reactivated!Business Response
Date: 12/30/2022
December 30, 2022
***************************
1075 **********., Apt. 211
**********, ** 57701
Re: BBB Complaint #********
************ - *************
Dear ****************:
On December 8, 2022, we received your complaint, dated December 6, 2022, filed with the Better Business Bureau.
You said that you purchased a new phone,but you dislike it. You requested to return it for a refund and have your old phone reactivated. You also expressed concern with the customer service you experienced.
When we spoke, I told you to transfer the *** card from your new phone to your old one to activate it. I requested that you send me a copy of your receipt to begin the refund process, and I sent you a return shipping label to send the phone to me.
I received the package on December 22,2022, and submitted a refund request for $51.33. Please allow up to 19 business days for processing and delivery.
We strive to provide excellent service and we regret that your experience was unfavorable. Boost Mobile appreciates your business and we thank you for your continued loyalty.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
*******************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: Tuesday through Saturday 8:00 am - 4:30 pm MT
**************
cc: ****** / ******* Better Business Bureau
*********************************., #***
******,** 80210
*********************Initial Complaint
Date:12/05/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been have a customer of ****************** for over 10 yrs, without an issues. The past year I have had issues with my service, can't make calls, or send text, not receiving calls, and getting service messages, saying things like, ur phone is not registered for service. I've called numerous times, told towers were down, I wud be refunded for service ive paid for and not recieved. Never recieved the refunds, until this last month when I called and asked for my acct #, because I was changing service providers. I was giving a $26.50 refund towards my next payment. ************* continue to not work, issues with messages, not getting phone calls, cudnt make phone calls. So I go to ******* to switch my service, only to find out, that boost has locked my phone so that I can not change service providers. Boost is a prepaid service, I purchased my phone and added boost service to it. I don't owe them money and they don't own my phone, but yet they are telling me I can't transfer my phone, that I own to a different carrier until February of 2023. I don't have a contract with Boost, nor do I owe anyone money for my phone. HOW IS THIS LEGAL?Business Response
Date: 12/28/2022
December 28, 2022
***********************
14321 **********.
***********, ** 34491
Re: BBB Complaint #********
********* - *************
Dear **************:
On December 6, 2022, we received your correspondence, dated December 6, 2022, filed with the Better Business Bureau.
You requested your device be unlocked.
Boost Mobile will unlock a device under the following circumstances:
? The device has not been reported as lost/stolen or otherwise flagged as ineligible for unlocking
? The device has been active on the associated account for at least 12 months
Although your phone was active less than 12 months, your unlock request has been granted; please allow 72 hours for this to process, and ensure your phone is powered on and the Boost Mobile SIM card is inserted.Please access the **** Unlock section in your settings menu and choose **** Unlock to complete the process. If that does not work, please update your data profile.
Please note that unlocking a device will not necessarily make a device interoperable with another carriers network. In other words, a device designed for one network is not made technologically compatible with anothers network merely by unlocking it. Additionally, unlocking a device may enable some functionality of the device, but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network).
Please refer to the ******* Communications Commissions site regarding cell phone locking/unlocking at ************************************************. You may view Boost Mobiles unlocking terms and FAQ at ***************************************************************************************.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*********************
Sr. Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MT
**************
cc: ****** /******* Better Business Bureau
**************************************
******,** 80210
*********************Initial Complaint
Date:12/05/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Transaction date: 11/30/2022 Amount paid: ***** Reason for complaint: Full refund request due to dissatisfactory service.Complaint: I paid for a unlimited plan that is 50 dollars a month. A week ago, my phone was hacked and half of my bandwidth was gone. I called customer service when I woke up and I was credited for the time my service was hijacked. Days later, the same thing happened AGAIN. I did some googling and found out that Boost Mobile keeps getting hacked because they lack security. I want my money back! I AM NOT PAYING FOR A SERVICE THAT IS INSECURE!Business Response
Date: 12/29/2022
December 29, 2022
*******************************
2422 *************************************.
*****************, ** 60004
Re: BBB Complaint #********
*************
Dear **************:
On December 7, 2022, we received your complaint, dated December 5, 2022, filed with the Better Business Bureau.
You stated that you pay Boost Mobile $50.00 a month for an unlimited phone plan but your service was hacked twice. Therefore, you requested a refund for the months service.
I was unable to find your account with the information provided.
We are committed to protecting the privacy of our customers,and in accordance with that commitment, we take measures to verify that callers are authorized to discuss and/or make changes to an account. Specifically, we require that each account has a Personal Identification Number (***) verified by the account holder or an individual authorized to have access to the account before we can discuss sensitive account information or make any changes. If the *** cannot be provided, other specific identifiers may be required to discuss account information and/or to implement the changes being requested.
The Boost Mobile Terms and Conditions disclose that payments remitted to Boost Mobile are final and non-refundable; any unused funds remaining on an account at the time service is canceled will be forfeited.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Hours: Mon Fri, 8:00 am to 4:30 pm MT
**************
cc: ****** /******* Better Business Bureau
*******************************., #***
******,** 80210
*****************************Initial Complaint
Date:12/05/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Boost Mobile refuses to unlock my device. I would like it unlocked for international travel. I have been a customer for years with prepaid account in good standing. Purchased a new device outright and activated in August 2022. Now they say they cannot internationally unlock devices at all, which is obviously incorrect as their own site states that they can internationally unlock for military personnel. After admitting that they could, they still refused stating my device needed to be active for more than 12 months. This is a clear violation of the *** guidelines that state carriers must unlock within the first year of activation, no later than one year.Business Response
Date: 12/21/2022
December 15, 2022
*******************************
2010 **************.
************, ** 19125
Re: BBB Complaint #********
********* - *************
Dear ******************:
On December 7, 2022, we received your complaint, dated December 5, 2022, filed with the Better Business Bureau.
You said you purchased your phone and paid for it in full. You previously requested your phone be unlocked for international usage and your request was denied. You requested your phone be unlocked.
Boost Mobile will unlock a device under the following circumstances:
The device has not been reported as lost/stolen or otherwise flagged as ineligible for unlocking
The device has been active on the associated account for at least 12 months
Your unlock request has been granted;please allow 72 hours for this to process, and ensure your phone is powered on and the Boost Mobile *** card is inserted.
*** Unlock refers to enabling the *** slot of a device to allow insertion of another carriers *** card. Unlocking a device will not necessarily make a device interoperable with another carriers network. In other words, a device designed for one network is not made technologically compatible with anothers network merely by unlocking it.Additionally, unlocking a device may enable some functionality of the device,but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network).
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
*******************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: Tuesday through Saturday 8:00 am - 4:30 pm MT
**************
cc: ****** / ******* Better Business Bureau
*********************************., #***
******,** 80210
*********************Customer Answer
Date: 12/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:12/05/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a Boost Mobile SIM card for 3 months unlimited talk, text and 5gb data plan from Target on 10/9/2022.On 12/2/2022 I activated the card online at Boostmobile.com, and asked to port my number ************ from unreal mobile to Boost.Boost was unable to port my number from unreal mobile, due to system issues. I spoke with Boost multiple times - both with customer service and the porting department, with no resolution. I spoke with Unreal mobile on a 3 way conference line, and unreal never got a porting request from Boost.Boost was unable and incapable to port my number, and offered no tangible solution for their inability to process this sim card. They offered to start over with a new sim card plan, but I would have to pay again for that card.I feel that Boost is incompetent and unable to process a simple routine transaction for a new customer.I demand a full refund of the price I paid for the sim card and an apology for all the time, effort and anxiety I sacrificed to get this to work.Business Response
Date: 12/30/2022
December 30, 2022
Mr. ***************
8614 *********.
************, ** 55344
Re: BBB Complaint #********
************ - *************
Dear **********:
On December 7, 2022, we received your complaint, dated December 5, 2022, filed with the Better Business Bureau.
You said you purchased a three-month pre-loaded SIM kit from your local Target on October 9, 2022. You indicated that you attempted to port your number to your new account without success. You expressed concern with the customer service you experienced and requested a refund.
Please note that the ********************************* (FCC) regulates phone number portability and Boost Mobile strictly complies with that process. In order for a carrier to initiate a port on behalf of a customer, they must provide pertinent billing information regarding the account where the number is being ported from. This information may include but is not limited to account number, account holder's name, phone number, five-digit ZIP code, passcode or the *** that is referenced on the account in question. The information provided is inputted into the port request, which is then transmitted to the customers existing carrier. The existing carrier verifies the number to be ported is associated with the account, and that the account information provided in the port request matches their records. If the information is accurate, the port is approved in accordance with FCC guidelines.
The Boost Mobile Terms and Conditions disclose that payments remitted to Boost Mobile are final and non-refundable;any unused funds remaining on an account at the time service is canceled will be forfeited. Your request for a refund cannot be met. As you purchased the pre-loaded SIM kit from your local Target, it is advised for you to inquire with them for a refund.
We strive to provide excellent service and we regret that your experience was unfavorable.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
*******************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: Tuesday through Saturday 8:00 am 4:30 pm MT
**************
cc: ****** / ******* Better Business Bureau
*********************************., #***
******,** 80210
*********************Customer Answer
Date: 12/31/2022
Complaint: 18526495
I am rejecting this response because:Boost Mobile has not addressed my concerns issues. and has been unable to provide service, as mentioned in my complaint. They have not rectified the underlying technical problem, neither have they demonstrated any intent of doing so. I will ask the *** to look into Boost claim of complying with ***'s directions regarding number porting.
For a company to hide behind their policy of "final and non-refundable payment" is pathetic, criminal and totally unacceptable. They have shown no remorse at their inability to provide service, but have no shame in stealing money from customers. They don't know the A-B-C's of customer service. The sooner this company stops existing, the better.
Sincerely,
***************Initial Complaint
Date:12/05/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 19, 2021 I ordered a Purple iPhone 12. I received a Red iPhone 12. I called as soon as it was received and asked to return this phone. After receiving the run around for a week, they sent me a prepaid label and box via ****** I received this 2 weeks after filing a claim. I returned the phone in the packaging provided via ****** When I received my September statement, they had not credited my credit card. I disputed the charge on my Discover card and Discover issued a credit on my October statement. In April 2022, I received a charge from Discover stating that Boost stated that the charges were legit. I have contacted Boost and they agreed that they have received the phone based on the tracking number, IMEID # and S/N, but they will not issue a refund of $452.78 or send a new phone. I have sent an email every month since April or called with no resolution.Tracking #************Business Response
Date: 12/30/2022
December 29, 2022
***************************
101 ****************************** ** 22849
Re: BBB Complaint #********
********* - *************
Dear **************:
On December 7, 2022, we received your complaint, dated December 5, 2022, filed with the Better Business Bureau.
You said you ordered an iPhone 12 in purple on August 19, 2021, but you received a red one instead. You returned the phone two weeks after filing the claim and disputed the charge on your Discover card. In April 2022, you were notified by Discover that the charge was valid; however,it was confirmed by Boost Mobile that the phone was returned and received.
When we spoke on December 28, 2022, I informed you that a memo on your account states the refund for $452.78 was issued on December 6, 2022, but you said you still have not received it. Therefore, I requested the refund to be reissued and expedited.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: 8:00 am 4:30 pm MT (M F)
**************
cc: ****** / ******* Better Business Bureau
*********************************., #***
******,** 80210
*****************************Initial Complaint
Date:12/05/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I found a better deal so went to returned my phone and they said they are not doing returns because they are closed g in 30 days there recipte. Says 7 days I went back 2 days after I got the phone. I ask the lady there so if I come back here in 31 days and u guys are still open then you saying your closing is a line of ********. She told me to leave and not come backBusiness Response
Date: 01/04/2023
January 4, 2023
*******************************
PO Box 366
******, ** 80644
Re: BBB Complaint #********
********* - *************
Dear ****************:
On December 13, 2022, we received your complaint, dated December 9, 2022, filed with the Better Business Bureau.
You stated that you found a better deal for a device you purchased from a Boost Mobile retail store and tried to return it, but they advised you they would be closing in 30 days and were not doing returns. You also said that the device in question has now been stolen.
My attempts to contact you at ************** on January 3 and 4, 2023, were unsuccessful, but I left a voice message with my contact information.
The majority of Boost Mobile stores are independently owned and operated; therefore,they can have business rules different from our online return policy. However,I would like additional information regarding this store location, to forward feedback to the Retail Escalation Team regarding their behavior.
As you have reported the device stolen, there is no additional action I can take at this time.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Hours: Mon-Fri 8:00 am to 4:30 pm MT
**************
cc: ****** /******* Better Business Bureau
**************************************
******,** 80210
*****************************
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