Business Profile
Mobile Phone Service
Boost MobileHeadquarters
This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Mobile Phone Service.
Complaints
This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4,964 total complaints in the last 3 years.
- 1,584 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/02/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased an iPhone 12 from Boost Mobile online and signed up for a new service plan on 8/12/22. I paid $103.02 for the plan with PayPal. Boost was unable to port my number from ******* after multiple attempts. I finally conceded defeat and asked them to give me a new number. I was told that my account has been deactivated that I would have to reactivate, which included signing up for a plan again. I said that I had already paid for a plan and was told they would refund the $103.02. This was on 8/29/02. I was told to wait 5-7 days for the refund to go through. I called back on 9/5/22 to inquire and was told there was no record of my refund request. They submitted again for refund and provided me ticket #******. After this, I decided to go to a Boost Mobile retail store and the rep there was able to port my number and sign me up for a new plan. He explained that Boost online and retail stores are competing so I was unable to sign up for the same plan and he was unable to do anything about my refund. I called Boost online again on 9/30/22. After navigating multiple prompts trying to get to the appropriate department, I was told to call **************. When I finally spoke to someone and explained the situation, again, she said she needed to transfer me to a different department. Someone answered and said he'd help me with the refund and then I was disconnected. I just want my original $103.02 refunded.Business Response
Date: 10/26/2022
October 20, 2022
*************************
1501 ***********.
*******, ** 21015
Re: BBB Complaint # ********
************ - ************
Dear **************:
On October 4, 2022, we received your complaint, dated October 2, 2022, filed with the Better Business Bureau.
You requested a refund for prepaid services following a failed attempted to port your telephone number from Verizon.
The Boost Mobile Terms and Conditions disclose that payments remitted to Boost Mobile are final and non-refundable; any unused funds remaining on an account at the time service is canceled will be forfeited.
I had agreed to make an exception to this policy; however, in September, a chargeback on the transaction was filed and is currently under review with PayPal. We will be unable to process this until after PayPal completes their review or if this chargeback is canceled.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
*****************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: 8:00 am 5:00 pm, MON FRI
**************
cc: ****** / ******* Better Business Bureau
*********************************., #***
******,** 80210
*****************************Initial Complaint
Date:09/29/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Yesterday, my mother requested her port out her phone number, ************. Boost deleted her number and told me they can not get it back. They stated she called in to request porting information but then requested to cancel the account due to technical issues? My mom called me saying they canceled her line. Ive called multiple times and they said, the system is down, or call back tomorrow never resolving the issue by reactivating the number so that she can port out. This is not right. You cannot cancel a phone number without a request. I want to listen to the phone call where they say she did, because she and I vehemently deny it.Business Response
Date: 10/26/2022
October 25, 2022
Mr. ***********************
4818 County Road 219, Unit 101
Tyler, ** 75707
Re: BBB Complaint #********
************ - ************
Dear ******************:
On September 30, 2022, we received your complaint, dated September 29, 2022, filed with the Better Business Bureau.
You said your mother requested her phone number be ported to another provider, but it cannot as the number was deleted without her consent. You requested the number be reactivated to allow it to be ported.
The call from September 28, 2022 was reviewed in which the caller was able to provide the correct security *** to access the account and request it be canceled.
Please note that phone number portability is regulated by the ********************************* (FCC) and Boost Mobile strictly complies with that process. In order for a carrier to initiate a port on behalf of a customer, they must provide pertinent billing information regarding the account where the number is being ported from. This information may include but is not limited to: account number, account ******'s name, phone number, five-digit ZIP code, passcode or the *** that is referenced on the account in question. The information provided is inputted into the port request, which is then transmitted to the customers existing carrier. The existing carrier verifies the number to be ported is associated with the account, and that the account information provided in the port request matches their records. If the information is accurate, the port is approved in accordance with FCC guidelines.
When we spoke, I informed you that I was able to reactivate the account. I provided you the account number and the port-out *** and advised you your mothers phone number was available to be ported out for 30 days. You said you consider the matter resolved.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
*******************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: Tuesday through Saturday 8:00 am - 4:30 pm MT
**************
cc: ****** / ******* Better Business Bureau
*********************************., #***
******,** 80210
*********************Initial Complaint
Date:09/29/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a new phone with a Boost sim card, plus paid in full for a one year plan, in order to transfer service at ************ to Boost mobile. After receiving the phone it did not activate; agent 1 told me that I needed to purchase a new sim card because the one they'd sent me wasn't working. I insisted that they replace it because it wasn't my error that caused it not to work. Agent 2 attempted to activate my phone by calling my former carrier and getting the porting information and told me it would be working in 10 minutes. Agent 3 said the issue was that Agent 2 hadn't ported it correctly and took me through the process again. Agent 4 spent 2.5 hours investigating and re-porting and said it would definitely be working in 48 hours but to call back if it was not. It has now been 7 days since I paid for one year of service and no agent can explain why my phone isn't working, get it to work, or offer me a replacement product. Instead, Boost is asking me to pay an additional $15 for a month of service, and now threatening that if I don't pay an additional $15 I will lose my phone number. Every time I call, I have been on the phone for a MINIMUM of 2 hours, including extensive hold times (up to 45 minutes at a time). In 3 cases, I have been on hold for up to an hour when the call is dropped. I am requesting a working phone immediately, and a refund/prorated annual plan to begin on the date that my phone is actually working. Also, every time I call Boost, they take me through a series of prompts that end in a) requesting that I purchase a new SIM card or b) requesting that I pay an additional $15 - not required for my plan - in order to activate the phone. In order to be transferred to the porting department, every time, I have had to threaten to make a BBB report. That is literally the only thing that allows me to speak to anyone about anything other than paying additional money for a product that was supposed to be ready to go.Business Response
Date: 10/24/2022
October 19, 2022
*******************************
1463 ***********************************
*******, ** 60640
Re: BBB Complaint # ********
************ - ************
Dear ************************:
On September 30, 2022, we received your complaint, dated September 29, 2022, filed with the Better Business Bureau.
You expressed concern about the delays in activating your phone and account with Boost Mobile.
A review of our records indicate that your account, plan,and phone were activated on October 4, 2022.
I will continue reviewing your calls and our records regarding this issue. Any customer service or system issues I find will be reported to the appropriate personnel.
We sincerely regret any inconvenience this issue may have caused.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*********************
Senior Corporate Case Manager
Executive Escalation Team
Boost Mobile
Phone Hours: Monday Friday, 6:00 am to 2:30 pm MT
**************
***************************************************************** /******* Better Business Bureau
*******************************., #***
******,** 80210
*********************Customer Answer
Date: 10/24/2022
Complaint: 18125020
I am rejecting this response because I requested an account adjustment retroactive to the date that I actually had service. I literally spent over 12 hours on calls and tried exhaustively to get the phone working - it turned out theyd sent me the wrong color sim and i did need to end up losing my phone number for a new number. I shouldnt have to pay for service for the days Boost wasnt able to activate the phone.
Sincerely,
***************************Business Response
Date: 11/02/2022
November 2, 2022
*******************************
1463 ***********************************
*******, ** 60640
Re: BBB Complaint #********
************ - ************
Dear ************************:
On October 31, 2022, we received your rebuttal, dated October 28, 2022, filed with the Better Business Bureau.
You requested to have an adjustment to your billing for charges applied before your account was activated.
Please note that billing does not begin until account activation, so you were not charged for service you did not receive. Therefore,no credit is warranted.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*********************
Senior Corporate Case Manager
Executive Escalation Team
Boost Mobile
Phone Hours: Monday Friday, 6:00 am to 2:30 pm MT
**************
***************************************************************** /******* Better Business Bureau
*******************************., #***
******,** 80210
*********************Initial Complaint
Date:09/29/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a phone from Boost Mobile and got the plan with 2GB of data. The sales person told me that when I reached 2 GB of high speed data that my data would continue but at a lower speed.I was in ****** **** on Tuesday while driving on vacation when I reached my 2 GB of data. They turned off all data leaving me stranded in Oh because I had no GPS to guide me where I was going.I was forced to spend the night til I could figure out where I was going.They also charged me to set up my phone when I bought it and to this day the screen still says set up not complete. The phone number on my account is ************Business Response
Date: 10/24/2022
October 21, 2022
Mr. ***************************
514 ************.
******, ** 25537
Re: BBB Complaint #********
************ - ************
Dear ********************:
On September 29, 2022, we received your complaint, dated September 29, 2022, filed with the Better Business Bureau.
You stated that you experienced changes in performance while using applications that require data usage. You requested compensation.
Please be advised that you are enrolled in the $15.00 per month Unlimited Talk & Text with a 2 GB data cap. With this plan, your data will stop working once you reach the 2 GB cap. Alternative plans can be viewed online at https://my.boostmobile.com/support/plans/boost-plans.
Your request for compensation is denied.We regret any inconvenience you may have experienced.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
*******************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: Tuesday through Saturday 8:00 am - 4:30 pm MT
**************
cc: ****** / ******* Better Business Bureau
*********************************., #***
******,** 80210
*********************Customer Answer
Date: 10/24/2022
Complaint: 18144996
I am rejecting this response because: I was told when I purchased the phone and plan that I would get 2 GB of high speed data and after that was used I would still have data just at a lower speed. If I had been told it would be turned off after 2 GB I would have not purchased the phone and went to another cell phone service,I was lied to by the sales person that sold me the phone. I will also be making a trip back to the store to have a conversation with the sales person. Just another way to decieve people to make a sale.
Sincerely,
***************************Initial Complaint
Date:09/28/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On september 19th 2022 i went to boost mobile to pay my phone bill. When i enter the store i asked a female worker by the name of ********, if they had still had the 35 dollar plan and she said yes but my phone will go slower. I then said it wasnt a problem and paid her the 35 dollars. Then 3 days later my internet stopped working on my phone and when i came back to talk to them on the 28th of september. ******** was in the store and admitted to saying that she told me my internet wasnt going to be off, but the still are trying to charge me extra money for something i ****** paid for.Business Response
Date: 10/27/2022
October 27, 2022
Mr. ***********************
10550 ***************.
*******, ** 77042
Re: BBB Complaint #********
********* - ************
Dear **************:
On October 4, 2022, we received your complaint, dated September 28, 2022, filed with the Better Business Bureau.
You said you were advised that your internet speeds would be slower on our $35.00 per month plan. You stated that your data stopped working three days later. You requested a refund for your $35.00 monthly payment.
Please be advised that your account provides you with a monthly allotment of 10 GB of data. Our system shows that you exceeded this allotment last month, which is why your data stopped working. We regret any inconvenience you may have experienced.
Please be advised that your account is currently interrupted,as we did not receive your payment due October 19, 2022. If you wish to reinstate your service, you will need to make a payment of $35.00.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*******************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile
Monday Friday 8:00 am to 4:30 pm MT
**************
cc: ****** /******* Better Business Bureau
*******************************., #***
******,** 80210
*********************Initial Complaint
Date:09/28/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Over the past month or so, the cellular phone signal provided by Boost Mobile in the area surrounding our house has been poor or non-existent. Calls are constantly being dropped and sometimes I can't make or receive a call at my house. I have gone through Boost Tech Support, and they say everything is fine with their network. We live in the country and recently my wife was running on the roads near our house and was being followed by a suspicious car. She tried to call me on her cell phone but was unable to make the call. This is totally unacceptable. I want to switch to a different carrier, but our phones are *** locked through Boost. I tried to get them to remove the *** lock, but they refused. One phone is relatively new and there is a 12-month restriction on unlocking the *** card. The other phone has a balance due, which I am willing to pay. If they can't provide me with reliable cell phone service, how can they force me to stay with them? All I want to do is switch to a reliable carrier, but I can't since our phones are *** locked to Boost Mobile. Thank you.Business Response
Date: 10/04/2022
September 29, 2022
*******************************
M235 County Road 2
****************** 43534
Re: BBB Complaint #********
********* - ************
Dear **********************:
On September 29, 2022, we received your complaint, dated September 28, 2022, filed with the Better Business Bureau.
You requested your device be unlocked.
Boost Mobile will unlock a device under the following circumstances:
?The device has not been reported as lost/stolen or otherwise flagged as ineligible for unlocking
?The device has been active on the associated account for at least 12 months
Your unlock request has been *****ed for the device associated with your service line ************; please allow 72 hours for this to process and ensure your phone is powered on with the Boost Mobile *** card inserted.
*** Unlock refers to enabling the *** slot of a device to allow insertion of another carriers *** card. Unlocking a device will not necessarily make a device interoperable with another carriers network. In other words, a device designed for one network is not made technologically compatible with anothers network merely by unlocking it. Additionally, unlocking a device may enable some functionality of the device, but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network).
Please note that we are unable to ***** your request for the device associated with your service line ************, as there is still an installment balance of $232.00 remaining on your payment plan. Please contact customer service directly to pay off this balance. Once the balance is satisfied, please reach out to me at the phone number below to request that this device be unlocked.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*******************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile
Monday - Friday 8:00 am to 4:30 pm MT
**************
cc: ****** /******* Better Business Bureau
*******************************., #***
******,** 80210
*********************Initial Complaint
Date:09/28/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently needed to transfer services from Boost Mobile to another carrier due to work. During the port process, the incorrect account info (by me) was inserted due to no account numbers being ANYWHERE on their website or billing. Now, I cannot receive incoming calls and online support says they need to call my phone (which is not able to receive them) or I have to go to a store. I went to the same store twice and was told they did not have that information and to call customer service. When I called customer service while in the store, the customer service agent instructed the sales person to call Dealer Support. The sales person told me to hang up and then said that she could not help me and refused to call dealer support on my behalf. I just want my account number. My account is still active so there is no reason that I should not have access to my personal account information. I feel as this is a violation of my consumer rights.I cannot receive calls, which is directly impeding my work.Business Response
Date: 10/24/2022
October 14, 2022
*********************************
29931 ***********.
***********, ** 48135
Re: BBB Complaint #********
********* -************
Dear ************************:
On September 29, 2022, we received your complaint, dated September 28, 2022, filed with the Better Business Bureau.
You said that you were unable to obtain your account number from ********************.
A review of our records indicate that you were provided your account number on September 29, 2022, and you ported your number out and canceled your service on September 30, 2022. Additionally, our records show that we previously addressed this issue through the ******* Communications Commission. Enclosed is a copy of our response for your records.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*********************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MT
**************
Enclosure
cc: ****** /******* Better Business Bureau
**************************************
******,** 80210
*********************Initial Complaint
Date:09/28/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had an account with this company and was due a refund. This company sent the refund to my Discover card, however, they failed to verify the refund. Discover needs them to complete the request, but we can not reach them to complete the refund process. This is regarding my old phone account for telephone number ************.Business Response
Date: 10/18/2022
October 11, 2022
*****************************
9541 ***************.
*********, ** 63123
Re: BBB Complaint #********
********* - ************
Dear ******************:
On October 3, 2022, we received your complaint, dated September 30, 2022, filed with the Better Business Bureau.
You stated that your account was migrated to Boost Mobile from Virgin Mobile with a large account balance, but you lost it. You requested the balance be refunded.
When we spoke by phone today, I advised you that we have issued a refund check of $204.79. You confirmed that this check has been received.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*******************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile
Monday - Friday 8:00 am to 4:30 pm MT
**************
cc: ****** /******* Better Business Bureau
**************************************
******,** 80210
*********************Initial Complaint
Date:09/28/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/27/22 my Boost Mobile account was shut down and my phone number was lost. I have tried calling customer service, but they do not know what the problem is and what needs to be done to resolve the issue. They have made a service ticket # ****** to have it look at but it has been over 24 hours and my account is still shut off. I have had my personal cellphone for over 20 years and it is very important to get this resolved. This is a huge inconvenience. My name is ***************************, cell number is ************ account # ************, pin ****Business Response
Date: 10/18/2022
October 12, 2022
Mr. ***************************
9841 ***************.
Chatsworth, ** 91311
Re: BBB Complaint #********
************ -************
Dear ******************:
On September 28, 2022, we received your complaint, dated September 28, 2022, filed with the Better Business Bureau.
You said that Boost Mobile shut down your account and your phone number was lost. You attempted to resolve the issue, but the representatives you spoke with could not identify the cause of the problem.
When we spoke on October 12, 2022, I informed you that our records show the port-out PIN we received from your new carrier, Spectrum, was ******and the correct PIN is ****. I followed up with an email to inform you that Spectrum must update their original request, and not send a new request. This will prevent a duplicate request error, which will cause the port out to fail.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***************************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: 8:00 am-4:30 pm MT (M-F)
**************
cc: ****** /******* Better Business Bureau
************************************************************************************************************************************************************* 80210
*****************************Initial Complaint
Date:09/28/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I switched phone carriers from Boost Mobile to another carrier on 9/24/2022. I contacted Boost **************** on 9/14/22 to find out how to close my account there. The agent said that I only needed to remove the auto pay that was set up to automatically charge my credit card for the next month's service. The agent removed autopay from my account on 9/14/22 (see the email confirmation in the attachment). Then I just needed to transfer my number to a different carrier. On 9/24 when I transferred my number, I had a little over $19 in my Boost account balance. I am seeking a refund of the $19. On 9/28/22 I contacted Boost **************** to request a refund of the $19 balance or a transfer to my wife's Boost account. I was told that when my account was closed on 9/24/22, the balance went to zero and it could not be refunded or transferred. I also asked why Boost didn't apply the $19 balance for one of my monthly bills and charge my credit card for the rest, They said their auto pay system can only charge the full month service fee to the credit card. I have two complaints regarding Boost's business practices: 1) The limitations of Boost's auto pay system to only be able to charge a full month to a credit card should not result in the customer's balance being taken. ********************** basically stole my funds. 2) I don't understand why the Boost **************** agent who unenrolled the auto pay from my account didn't advise me that I had a balance that needed to be refunded / transferred prior to the account being closed. As stated earlier, I would like a full refund of the balance that existed when my account was closed.Business Response
Date: 10/24/2022
October 14, 2022
Mr. *********************
76 ***********.
*********, ** 14626
Re: BBB Complaint #********
********* - ************
Dear **************:
On September 28, 2022, we received your complaint, dated September 28, 2022, filed with the Better Business Bureau.
You said you canceled your Boost Mobile service and you requested a refund.
Please note that the Boost Mobile Terms and Conditions disclose that payments remitted to Boost Mobile are final and non-refundable; any unused funds remaining on an account at the time service is canceled will be forfeited.
While we sincerely regret any inconvenience, were unable to provide you the refund you requested.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*********************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MT
**************
cc: ****** /******* Better Business Bureau
**************************************
******,** 80210
*********************
Boost Mobile is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.