Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,973 total complaints in the last 3 years.
1,504 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/27/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife and I have been customers of Republic Wireless since 2017. We both paid 1 year in advance for service. However, about the last 3 or 4 months our service has been atrocious. We have no idea how many calls etc we have lost during that time, but a LOT. After trying to 'reset' our phones (Oneplus8 and ******* GalaxyS10 upon the advice of customer service, plus other calls to customer service for more technical advice, we learned that the fault was not our phones, but that Republic Wireless had been bought and this resulted in Republic changing underlying networks. The only solution offered by Republic was to "upgrade" from our 4.0 plan to a 5.0 plan, so we could use our phones again. We agreed to do this, but then the CS agent wanted an additional payment for the "new service 5.0," assuring us that after we pay again we would receive credit for the funds we had already paid for the service. (ANOTHER PAYMENT in advance for service that *** or *** not work).Thus, we are going to move our phone (my wife moved hers today) to another carrier and would like to receive a refund for the money we have prepaid, (invoices attached). When we tried to do this with customer service, we were informed that we could not receive a refund but would only receive credit for future service? We do not want a credit for future service, nor do we want to pay more in advance to try to receive 5.0 service from Republic Wireless. I think it is shameful that this company has treated its customers in this manner. I would like, at least, a refund for us both for the remaining time of service that we have prepaid for and not received. I have, thus far, spent hours and hours trying to rectify this unreliable phone service. We contracted for a reliable phone service and have not received same for months now.Please note, my credit card is valid, but my wife's is changed.*********************** (and spouse ***********************)
Business Response
Date: 01/03/2023
January 3, 2023

**************************
1960 ***************
********,** 30062

Re:          BBB Complaint #********
                A00393561-2022-12-12295

Dear ******************:

On December 28, 2022, we received your complaint, dated December 27, 2022, filed with the Better Business Bureau.

You stated that you and your wife have been long-term customers of Republic Wireless but have recently not been able to receive phone calls. You said customer service offered you a solution of upgrading to our 5.0 plan, but you declined, as you recently paid for a yearly plan and did not want to make an additional payment. You stated that you were offered credits if you upgraded the plan, but you have decided to switch service providers. You requested a refund.

Republic Wireless has historically provided service on the **** Network, which was operated by Sprint. After Sprint and ******** merged in July 2021, ******** announced its plan to shut down the remaining Sprint cellular towers, meaning phones that access the Sprint Network will no longer work. Despite our requests to delay this, ******** refused. Customers on the **** Network may have seen service degradation as ******** worked on shutting down this network by June 30, 2022. Please note that members received email notices about this service change well in advance to avoid service interruption.

In our email correspondence, I advised you that a refund of $143.88 has been issued on both accounts. Please allow up to ten business days for processing.

We strive to provide excellent customer service and we regret that your experience was unfavorable.

If there are further questions or concerns about this issue, please feel free to contact me at *************.

Sincerely,

*********************************
Sr.Corporate Case Manager
Executive Escalations Team
Republic Wireless
Phone Hours: Tuesday Friday, 8:00 am 4:30 pm & Saturday, 7:00 am 3:30 pm MT
*************

cc:           ****** / ******* Better Business Bureau
                ********************************************************************************************************************************************************* 80210

                *********************
Initial Complaint
Date:12/27/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a phone online October 9th. Requested cancellation the following morning. I was told if it was already shipped that I would have to wait until the phone was delivered and then return. The phone was never delivered to my home as it was returned to the shipping location October 13th. I requested a refund the following week and was told that they never received the phone. Boost was provided with the tracking information verifying that it was accepted at their facility and was never delivered to my residence. I have since spoke with Boost Mobile 6 times and every time I am told that I will receive a refund within **** business days. Today (December 27th) I was informed that my ticket was closed because they said they never received the phone. The representative on the phone could see from the tracking that they received the phone. I need Boost to resolve this matter as soon as possible.
Business Response
Date: 01/20/2023
January 13, 2023

***************************************
1704 *************.
*********, ** 53211

Re: BBB Complaint #********
*************

Dear ****************************:

On December 29, 2022, we received your complaint, dated December 27,2022, filed with the Better Business Bureau.

You stated that on October 9, 2022, you purchased a device online for ***************, the next day you chose to cancel the order, but it was still shipped out to you. You said the device has since been returned to Boost Mobile, but you have not received a refund for the canceled order.

My attempts to reach you at ************** were unsuccessful.

I have processed a refund for the $222.99 payment since the device has been returned to Boost Mobile. Please allow up to 19 business days to receive the funds.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

*********************
Sr. Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: 10:30 AM 7:00 PM MT, M F
**************

cc: ****** / ******* Better Business Bureau
3801 **************., #***
******, ** 80210

*********************
Initial Complaint
Date:12/27/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My phone has been compromised, I called for help and they keep transferring me around to fake numbers instead of telling me how to fix my issue!
Business Response
Date: 01/13/2023
January 8, 2023

*******************
1774 **********., Apt. 312
********, ** 43205

Re:          BBB Complaint #********
                ********* - *************

Dear *******************:

On December 29, 2022, we received your complaint, dated December 27, 2022, filed with the Better Business Bureau.

You said that your phone has been compromised. You also expressed dissatisfaction with the customer service you received while you were attempting to resolve your concerns.

Below are a few steps you can take if you believe your phone is compromised:

Delete unknown applications
Use antivirus software
Keep your phone updated
Factory reset - This should be a last resort. A factory reset will clear ALL your data from the phone and restore it to its original, default settings.

You can also contact your phones manufacturer for additional assistance.

We appreciate that you brought your customer service concerns to our attention, and we apologize for any inconvenience.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

*****************
Sr. Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: Sunday Thursday, 6:30 am 3:00 pm MT
**************

cc:           ****** /******* Better Business Bureau
                **************************************
                ******,** 80210

*********************
Initial Complaint
Date:12/27/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went In to purchase 4 lines family plan.......4 lines 1 iphone..He pulled a iphone..but didn't give it to me.... activated all android phones... then said he forgot ...already had shut my phones down with my prior company.....and already took 2hundread and 11dollars from me..didn't get my iPhone as him as a business owner told me...gave me 4 cases for the phones...What In this world!
Business Response
Date: 02/07/2023
February 3, 2023

*******************************
3313 *****************.
******************, ** 63301

Re:          BBB Complaint #********
                ************ - ************

Dear ****************:

On January 13, 2023, we received your complaint, dated January 11, 2023, filed with the Better Business Bureau.

You stated you visited a Boost Mobile retail store to open a four-line family plan. It initially showed an iPhone and two Android devices,but when the order was completed you ended up with three Android devices.

When we spoke on February 3, 2023, you said that you sent your husband into the store to complete the transaction, and he called you when you were not given the devices you expected. You then went and purchased an iPhone for your son and lodged your complaint.

As a customer satisfaction gesture, I issued a one-time $100.00 account credit. You accepted this resolution.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

***************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Hours: Mon-Fri 8:00 am to 4:30 pm MT
**************

cc:           ****** /******* Better Business Bureau
                **************************************
                ******,** 80210

                *****************************
Initial Complaint
Date:12/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am still being billed for $15 per month. I am supposed to billed $8.33 per month ($100 Annually) as I show in my account. Please refund me for the overcharges that has been occurring. Please reference Order # ****-065980-0301.
Business Response
Date: 01/20/2023
January 19, 2023

***********************
*********
********, ** 77407

Re:          BBB Complaint #********
                ************ - *************

Dear **************:

On December 29, 2022, we received your complaint, dated December 27, 2022, filed with the Better Business Bureau.

You said you are being charged $15.00 a month even though your account shows that you are enrolled in a $100.00 annual plan at $8.33 a month. You requested a refund for the overcharges.

Our records show that *************************** attempted to reach you by phone on January 12 and 13, 2023, in response to your email dated January 9,2023. He also responded to your email since he was unable to leave you a voicemail.

Our records show that while the $100.00 annual plan was requested on your account, a payment for the plan was not received and it is still pending.

For further assistance with your concerns, you can contact me directly at ************** or **************** at **************.

Sincerely,

*****************
Sr. Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: Sunday Thursday, 6:30 am 3:00 pm MT
**************

cc:           ****** /******* Better Business Bureau
                *******************************., #***
                ******,** 80210

                *********************
Initial Complaint
Date:12/26/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a cell phone from Boost Mobile on December 15 2022. I received the phone on December 22 2022. I opened the phone that day and looked it over. When using the camera on the phone. I noticed it was taking very fuzzy and blurry pictures. I tried everything from checking to make sure the film was off of it to adjusting the settings. No matter what I did the camera would not work, and the pictures continued to come out blurry. I called Boost on Monday December 26, 2022 to ask them what their return policy was. They told me that I had 7 days to return the phone. I thought that I was in the time frame for the return. They then informed me that the 7 days started the day I ordered the phone and it is 7 days and not 7 business days. I told them that this not reasonable if they go from the date of order, because I had not received the item. You cannot return an item if you do not have it in your possession. They told me it did not matter the return date started at day of purchase and not day of delivery. I talked to the manager. He told me that even if he extended the date. My time would of been expired as of December 25. I informed him it would of been in possible to do a return on the 24 and 25th being that it was Christmas Eve and Day and they were closed those days. I got told that there was nothing that they were going to do. I am now stuck with a $350.00 phone that I paid outright for, and their is nothing that this company is going to do to fix this problem. I have been a loyal customer to them for 9 years, and treating their customers this way is not ok. I can understand if I had the phone for 30 days or longer, but I have only had this phone in my possession for 4 1/2 days. They need to also take in consideration of the holiday season, and make exceptions for the holidays especially when most businesses are closed. I am hoping to get this issue resolve, because $350.00 is a lot of money to lose. I have never had an issue with Boost until this point.
Business Response
Date: 01/20/2023
January 19, 2023

*************************************
153 ***********.
*******, ** 98596

Re:          BBB Complaint #********
                ********* - *************

Dear **********************:

On December 28, 2022, we received your complaint, dated December 26, 2022, filed with the Better Business Bureau.

You said that you purchased a phone on our website on December 15, 2022, and you received it on December 22, 2022;however, you do not like the picture quality and you want to return it for a refund. You mentioned that you did not call customer service about this until December 26, 2022.

I attempted to contact you at the phone number and email address we have on file on January 18 and 19, 2023, but I did not receive a response to either message I left.

Unfortunately, the issue you are experiencing is product-related and does not pertain to services provided by Boost Mobile. In addition, as you are aware, to return the product you would have had to notify Boost Mobile within seven days from the date of purchase to initiate a refund. I recommend that you contact the phone manufacturer to inquire about their warranty process.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

***************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: 8:00 am-4:30 pm MT (M-F)
**************

cc:           ****** / ******* Better Business Bureau
                *********************************., #***
                ******,** 80210

*****************************
Initial Complaint
Date:12/26/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two IPhone XRs for Christmas presents for my children. I placed the orders on December 16,2022. The orders were sent to my parents house on December 19th due to Boost not offering shipping thats different from billing address. I received the phones December 24 and we opened the phones December 25,2022. Upon opening I noticed the camera on one of the phones was scuffed up pretty badly. The phones are red in color, however the scuffs left that area silver. So not only was it physical damage it had discoloration as well. I attempted to turn the phone on, only to realize it was stuck on the start up screen. I placed a call to Boost Mobile immediately. I was told that the return policy is **** business days and its day number 11. A boost mobile manager stated that the day starts the moment you place the phone order. How is this accurate if the phone isnt in your possession? He told me I basically have to keep the faulty defective phones and contact the warranty support. I paid $375.80 only for Boost Mobile to tell me sorry it happens. I feel like I was scammed by Boost Mobile right here at the holidays. Moral of the story, Boost Mobile sold me used faulty/ damaged phones and refused to let me return it for a full refund. I would like to warn future customers to a avoid purchasing a phone through Boost Mobile website.
Business Response
Date: 01/20/2023
January 20, 2023

Ms. ***********************
1316 ************.
***********, ** 37040

Re:          BBB Complaint #********
                ************ - *************

Dear ****************:

On December 28, 2022, we received your complaint, dated December 26, 2022, filed with the Better Business Bureau.

You stated that on December 19, 2022, you ordered two IPhone XRs and they were delivered on December 24, 2022. After opening them, you discovered some damage to the camera on one of the phones, and when turned on,it was stuck on the startup screen. You contacted Boost Mobile and you were told there is a seven-day return policy and that you would need to contact warranty support.

When we spoke on January 20, 2023, we discussed the Boost Mobile return policy and product warranty, and you confirmed that you were able to get the devices working. In the interest of customer service, I issued a one-time credit of $58.25 to your Boost Mobile account.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

***************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Hours: Mon Fri, 8:00 am to 4:30 pm MT
**************

cc:           ****** /******* Better Business Bureau
                *******************************., #***
                ******,** 80210

                *****************************
Customer Answer
Date: 01/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me at the moment. The warranty wasnt of any use to me. I had to pay more money out of pocket to get the phone that was stuck on the start up screen working. The phone with the physical damage to the camera is still damaged. I appreciate the credit and I hope I dont have any more issues with the phones moving forward.

Sincerely,

***********************
Initial Complaint
Date:12/26/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Disappointing. I purchased an IPhone 11 + The Sim Kit , On October 25/2022 for a total of $412.09, I did not receive notification when it would ship and the website was being difficult to access, so I decided to purchase a device in-person at a boost mobile store instead. When I called to cancel the online order, I was told to wait until the device arrives, and then start the refund process,I kept getting the run around until I finally received some vague information on where to send the device I want to return to,On November 9 2022 they received the device,Customer service told me a refund would be due and that I would receive one within two weeks,(I was told that on Nov 30,)Another agent told me it would show up on my account within three days(I was told that on the 15th of December) Another one told me a refund wasnt being processed but they would initiate the process,Some even told me they couldnt find history of that purchase or a refund,I have contacted customer service and all they give me is the runaround followed by false information,This is disappointing with boost mobile. What is going on?
Business Response
Date: 01/20/2023
January 19, 2023

*******************************
4175 ***********************.
***********, ** 20640

Re:          BBB Complaint #********
                ************ - *************

Dear **************:

On December 8, 2022, we received your complaint, dated December 26, 2022, filed with the Better Business Bureau.

You stated that on October 25, 2022, you purchased a device from ******************** online but did not receive a shipment notification. You went to a Boost Mobile retail store, purchased a new device, and requested to return the online order. You said you shipped the device back to ******************** and it was delivered on November 9, 2022. You indicated that Boost Mobile told you that a refund would be processed, but you still have not received the refund.

When we spoke on January 19, 2023, I explained that I was able to find the pending activation account that was created when you ordered your device online and I was able to verify the return of this device. I submitted a refund request and advised you that it can take up to two weeks to receive the refund.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

***************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Hours: Mon Fri, 8:00 am to 4:30 pm MT
**************

cc:           ****** /******* Better Business Bureau
                *******************************., #***
                ******,** 80210

                *****************************
Initial Complaint
Date:12/26/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transaction dates Dec 18th-19th Was trying to pay the monthly $35 payment on the 18th of dec. Payment was made. Next morning the phone was not working. A call to boost support was made and they said for me to just make another payment and the over charged would be reimbursed after 72hr. I said absolutely not because I made the payment already and that I DO NOT want any more transactions made on my account. The 19th, there were 4 more transaction made on the 19th alone equaling $140. I had to lock my account down and call the bank. I called boost they said I had to call my bank and they don't have access to that information. They have really did my family wrong at the worst time taking $175 total out of my account.
Business Response
Date: 01/20/2023
January 20, 2023

*****************************
16707 *************.
************, ** 74063

Re:          BBB Complaint #********
                ************ - *************

Dear ******************:

On December 28, 2022, we received your complaint, dated December 26, 2022, filed with the Better Business Bureau.

You stated that you paid $35.00 to Boost Mobile on December 18, 2022, and the next morning the service was shut off. You contacted Boost Mobile and you said they claimed to have not received the payment and requested another payment. You refused this option, and later, five $35.00 pending payment transactions showed on your account, and you said Boost Mobile claims to have no record.

When we spoke on January 20, 2023, I explained we did not have any $35.00 payment records on your account, and you explained you were making payments on your friends account through the Boost Mobile app. I was able to pull up the account and did not find any $35.00 payments in December 2022. You confirmed that all of the pending payments were returned and this issue has been resolved.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

***************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Hours: Mon Fri, 8:00 am to 4:30 pm MT
**************

cc:           ****** /******* Better Business Bureau
                *******************************., #***
                ******,** 80210

                *****************************
Initial Complaint
Date:12/26/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/19/2022 I followed an advertisement from a link on ******** for $25 per month unlimited plan with a ******* A23 phone for $9.99, what they are saying is that is not a legitimate plan option and are charging me $40 per month unlimited. Initial payment amount was $51.69. Boost took my first monthly payment out of my account on 12/24 2022 and was charged the $40 per month plan price. Over that first month of service I have called an estimated 15 times to try and resolve my problem, each time they say that someone from their corporate headquarters will reach out to me to discuss this and that has never happened. Not sure what else I can do, I'm going to start looking for another company for a cell phone provider. Since I have about 10 other family members using their service I would like to have it resolved and corrected rather than change companies, but I will not pay the $40 and allow them the bait and switch tactic. Account number ************. I tried attaching 2 pictures proving my claim but not sure if they loaded correctly, please contact me if you cannot see them. Also not sure if the address that I should use for them since it was an online only transaction.
Business Response
Date: 01/20/2023
January 19, 2023

Mr. ******************
502 **************.
********, ** 66080

Re:          BBB Complaint #********
                ************ - *************

Dear ****************:

On December 28, 2022, we received your complaint, dated December 26, 2022, filed with the Better Business Bureau.

You stated that you signed up for a Boost Mobile Black Friday promotion where you get a ******* Galaxy A23 for $9.99 with the first month of service costing $40.00 for an unlimited plan, and then it changes to a $25.00 unlimited plan the following month. You said your second month of service was charged at $40.00 and you were unable to get Boost Mobile to correct this.

When we spoke on January 19, 2023, I explained that going forward your account will be on the $40.00 unlimited plan; however, you will receive a monthly $15.00 credit to bring the service cost down to $25.00. I also issued a one-time $15.00 credit to make up for the higher fee charged in December 2022.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

***************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Hours: Mon Fri, 8:00 am to 4:30 pm MT
**************

cc:           ****** /******* Better Business Bureau
                *******************************., #***
                ******,** 80210

                *****************************
Customer Answer
Date: 01/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Assuming the $15 dollars per month credit happens the way it should. ***** was very helpful

Sincerely,

Early ******

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Initial Complaint

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Initial Complaint

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Initial Complaint

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Initial Complaint

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Customer Answer

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Boost Mobile is NOT a BBB Accredited Business.