Business Profile
Mobile Phone Service
Boost MobileHeadquarters
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Complaints
This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 5,003 total complaints in the last 3 years.
- 1,489 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/05/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I use auto pay to pay my phone bill every month. This month, they processed my payment but disconnected phone service anyway. Despite multiple complaints and opening tickets they refuse to activate my account. Ticket # *******. Account# ************. They need to refund my $35 and explain why no one would reactivate my account.Business Response
Date: 05/31/2023
May 31, 2023
****************************************
********************************************************
Re: BBB Complaint #********
************ - *************
Dear ******************:
On May 18, 2023, we received your correspondence, dated May 5, 2023, filed with the Better Business Bureau.
You said you made a $35.00 payment to restore your service, but it was not. You requested a refund.
Our records indicate a $35.00 refund was previously submitted on May 17, 2023. Please allow up to 20 business days for processing.
We strive to provide excellent service and we regret that your experience was unfavorable.
Sincerely,
*******************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
***************************************************************** / ******* Better Business Bureau
****************************************
******,** 80210
*********************Initial Complaint
Date:05/05/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I took out an unlimited plan with a new phone in December 2022. There was a Black Friday promised promotion that after 90 days I would receive a $200 **** gift card. This is now May 2023 and I have not received the gift card. I have made several phone calls and get a different story each time as to when the card will arrive. Please issue my **** gift card or let me know if it has been processed and when it will arrive.Business Response
Date: 05/31/2023
May 30, 2023
Mr. *********************
**************************************************
***********, ** 64064
Re: BBB Complaint #********
********** - *************
Dear ****************:
On May 6, 2023, we received your complaint, dated May 5,2023, filed with the Better Business Bureau.
You stated that you signed up for a promotion with Boost Mobile where if you made three on-time payments, you were to receive a $200.00 gift card. You indicated that you made the three payments but have yet to receive your gift card. You requested the offer be honored.
We have requested that the gift card be fulfilled.
We strive to provide excellent customer service and we regret that your experience was unfavorable.
Sincerely,
*********************************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile
***************************************************************** /******* Better Business Bureau
***********************************350
******,** 80210
*********************Customer Answer
Date: 05/31/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Customer Answer
Date: 06/15/2023
I previously accepted the resolution from Boost Mobile however they have not followed through. They sent me a text link to submit my email to receive a digital gift card which I did but have not received the gift card. Please resubmit.
Thank you,
*********************Business Response
Date: 06/22/2023
June 22, 2023
Mr. *********************
**************************************************
***********, ** 64064
Re: BBB Complaint #********
************ - *************
Dear ****************:
On June 19, 2023, we received your rebuttal, dated June 16,2023, filed with the Better Business Bureau.
You rejected our response, as you have yet to receive the gift card.
The offer does state to allow up to six to eight weeks for delivery. As you just recently submitted your email address through the link provided in the text message, you would need to wait until this time frame has elasped to submit an inquiry.
Sincerely,
*********************************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile
***************************************************************** /******* Better Business Bureau
**************************************
******,** 80210
*********************;Customer Answer
Date: 08/08/2023
To Boost Mobile,
I responded to the resolution on 5/31/23 and entered my email address from the Boost Mobile link I was emailed to ******************* so that I could receive my $200 gift card promised. The resolution from the message I received from Boost Mobile on 6/28/23 said it would take 6-8 weeks to receive the gift card. 5/31/23-8/8/23 is more than 8 weeks.
I subscribed to Boost Mobile in December 2022. We are now into August and still have not received the gift card. I am giving Boost Mobile ********************************* I will be contacting the ******** ************************* to file a complaint to get this resolved as this is false advertising. Please advise when I will receive this gift card.
*********************
Business Response
Date: 08/18/2023
August 11, 2023
Mr. *********************
**************************************************
***********, ** 64064
Re: BBB Complaint #********
************ - *************
Dear ****************:
On August 11, 2023, we received your rebuttal, dated August 5, 2023, filed with the Better Business Bureau.
You rejected our response, as you have yet to receive your $200.00 gift card. You indicated you entered your email address into the link provided on May 31, 2023, and you were advised to allow six to eight weeks to receive it.
In lieu of the gift card, a $200.00 credit has been applied to your account.
We strive to provide excellent customer service and we regret that your experience was unfavorable.
Sincerely,
*********************************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
***************************************************************** /******* Better Business Bureau
**************************************
******,** 80210
*********************;Customer Answer
Date: 08/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:05/05/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
March 31, 2023 I called Boost to find out how to change my plan to the $25 a month plan as I have been a boost customer for several years. The agent said I just needed a new sim card for my phone and it would cost me $25 plus tax total of $26.15 was charged to my bank account on *********. I received the sim card on 4-4-2023 and had trouble activating it and had to call customer service for help. They informed me that the sim was not compatible with my phone I had them stop the auto pay that day and requested a refund I was told it would take ***** hours. I have called 5 times since then as I have still not received my refund. The last time I called was 5-2-23 ticket number ******* with order number 3455-997177-6118. I even verified while on the phone with an agent that it wasn't an issue with my bank. I then asked to speak with a supervisor and she issued a new ticket number and said it would be ***** hours and I would have the refund, that was on 5-2-2023. Can you please help? Thank you, *******************Business Response
Date: 05/31/2023
May 26, 2023
Ms. *******************
*********************************************************************************
Re: BBB Complaint #********
************ - *************
Dear ************:
On May 5, 2023, we received your complaint, dated May 5,2023, filed with the Better Business Bureau.
You stated that on March 25, 2023, you attempted to change your plan to the $25.00 monthly plan, but you were advised that you would need a new SIM card. You indicated that you received the new SIM card, but when trying to activate, you were told your phone was not compatible. You requested a refund.
A refund of $26.15 has been requested.
We strive to provide excellent customer service and we regret that your experience was unfavorable.
Sincerely,
*********************************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile
***************************************************************** /******* Better Business Bureau
**************************************
******,** 80210
*********************Initial Complaint
Date:05/04/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for Boost Mobile after they told me my unlocked, I phone 7 would work. I paid the first month to get the sim card. The phone number they gave me is **************. This never worked. I spent a month with tech support and fighting with Boost Mobile who said they could see I never used the service. They finally told me I would get a refund. But instead on May 4,2023 they charged my credit card again. So now they have ***** for two months of service and I still have never used the service. I was told in writing on my ******** messenger that I would be getting a refund. When you call the phone number you are put on hold for an hour and then they disconnect you so they do not have to deal with the issue. You cannot cancel the service on their website. So they pretty much just steal your money for services they never intend to provide. I have already called the utility commision and am waiting to hear back from them. This is my boost mobile account number Account *******************Business Response
Date: 05/31/2023
May 31, 2023
*******************************
*************************************
*******, ** 18472
Re: BBB Complaint #********
************ - *************
Dear ******************:
On May 18, 2023, we received your complaint, dated May 4,2023, filed with the Better Business Bureau.
You stated that despite being unable to activate your phone to the Boost Mobile network, you were charged for two months of service. You requested that we provide a refund of $53.62 for payments made for service.
Please be advised that I have requested a refund of $53.62 as requested for your two payments of $26.81 made on May 4 and 8, 2023. Please allow 10 to 19 business days for processing.
Please note that when signing up for Boost Mobile service,prior to making you purchase you are advised that the *** card will activate two to three days after the order is shipped, and your next monthly payment will be withdrawn via autopay. By making the purchase, you agreed to these terms and conditions.
Due to the prepaid nature of Boost Mobile service, we do not provide an online cancellation option. Your Boost Mobile service will be interrupted and ultimately disconnected once no further payment is received. We regret any inconvenience this may cause.
Sincerely,
*******************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** /******* Better Business Bureau
**************************************
******,** 80210
*********************Initial Complaint
Date:05/04/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered Boost Mobile service via the web on 04-14-2023 1/2 price for the 1st month ($12.50), then regular price after that ($25). Was charged $13.38 Received SIM Kit on 04/19/2013 **** UPS)Started Porting process of an existing number (I had this vanity number for over 10 years and I didn't want to loose it) Their site said it could take up to 24 hrs. to port over.After 24 hrs the porting process did not happen and I chatted with Boost support on their online chat window and after further process was told the number could not be ported over.Since the process couldn't happen. I requested a refund of the $13.38 with I had to eventually go through my bank to get the disputed amount refunded.On Wednesday, April 26th I asked to cancel service since they could not port the number over. The phone number was still working with my old provider as of 04/24/23.Since my number was still working I asked to cancel my service on 04/26/23.On Friday, April 28 I found out that during the process of cancelling my service their system completed the porting of my special number and then since I asked to have the service cancelled my number was subsequently cancelled.Boost mobile due to their porting process that did not work as it should have not took over a week to port over lost my number. I was then told I can no longer get my number back.I would not have cared if this was just a random number but I paid for this number and wanted to keep it.I feel that Boost mobile should at least give me **** months of free service for their poor customer service. I was hung up twice and I was also told by a supervisor on 4/28/23 that I could get my number back but that turned out to be a lie but just something to say to get me off the phone..I lost my vanity number due to their faulty process in moving my number to their service.Business Response
Date: 06/01/2023
June 1, 2023
*************************
***********************
Re:BBB Complaint #********
*************
Dear **************:
On May 18, 2023, we received your complaint, dated May 4, 2023, filed with the Better Business Bureau.
You stated that you were unable to port your phone number to your new Boost Mobile account, so you requested that we disconnect your account. You said your phone number finished porting into Boost Mobile just prior to the cancellation of your account, which caused you to lose this phone number. You requested that we restore this phone number so you can port out to a new wireless carrier. You also requested that we provide a minimum of 6 to 12 months of free service.
Please be advised that our records show your phone number was ported into the Boost Mobile inventory on April 28, 2023. Our porting team has advised me that a ticket to restore this phone number has been processed, and you can now port the number to a new wireless carrier. Please ensure that the information submitted with your port request is accurate to ensure that the port is approved.
As your Boost Mobile account is not active, we cannot provide service credits.
Sincerely,
*******************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
********************************************************************
*********************Customer Answer
Date: 06/02/2023
Complaint: 20019458
I am rejecting this response because:I will happily comply with your resolution, however the people I tried to talk to at Boost have been giving me the run around. I need someone from the porting team to contact me ************ or ************ to get this porting complete. I'll need the Acct # and Acct PIN to release that number. (To confirm my number that got cancelled is ************)I was told by customer service that there systems were down two days in a row they gave me the same cut and paste verbiage.... I'd be glad to assist you on your concern. However, we are currently
doing system maintenance and this may take some time to finish. We
assure you that our team of experts are doing their best to complete
this as quickly as possible. Please chat us back around 2-3 hours.This was the same massage I got the day before. Both time I was using the Chat online, I will try to talk to someone on phone but I have a feeling I'll get the same problem. Thank you in advance if you can help with this. I really want this number back. I paid money for this vanity number over 10 years ago and didn't want to loose it.
Sincerely,
*********************Business Response
Date: 06/14/2023
June 14, 2023
*************************
***************************************** 303
***********, ** 28117
Re: BBB Complaint #********
************ - *************
Dear **************:
On June 7, 2023, we received your rebuttal, dated June 7,2023, filed with the Better Business Bureau.
You stated that you have been unable to obtain your port-out *** and account number due to not being able to get through to Boost Mobiles customer service. You are requesting this information to switch service providers. You also inquired about the error message stating the Boost Mobile system was down.
Please note that the ********************************* (FCC)regulates phone number portability and Boost Mobile strictly complies with that process. In order for a carrier to initiate a port on behalf of a customer,they must provide pertinent billing information regarding the account where the number is being ported from. This information may include, but is not limited to: account number, account holder's name, phone number, five-digit ZIP code,passcode or the *** that is referenced on the account in question. The information provided is inputted into the port request, which is then transmitted to the customers existing carrier. The existing carrier verifies the number to be ported is associated with the account, and that the account information provided in the port request matches their records. If the information is accurate, the port is approved in accordance with FCC guidelines.
On February 23, 2023, we experienced a cybersecurity incident that has affected some of our internal communications, customer call centers, and internet sites. Boost Mobile users may experience difficulty reaching Boost Care. Our teams are working hard to restore systems as soon as possible and are making steady progress.
In our email correspondence, I provided you with your port-out ***. For your reference, it is ******. Please note that it is only valid for seven days. You can obtain your account number online at *****************************. Please contact your new wireless carrier for the next steps in the porting process.
We strive to provide excellent customer service and we regret that your experience was unfavorable.
Sincerely,
*******************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** /******* Better Business Bureau
**************************************
******,** *****Initial Complaint
Date:05/04/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently purchased a phone from Boost Mobile. They advertise the plan that I have to include UNLIMITED DATA. I was told that the speed of my data would be reduced once I exceeded 40 gigs. I recently exceeded the 40 gigs and Boost Mobile has since cut off my data completely. In every Boost Mobile store that you go into, they have a huge poster advertising the unlimited data plan that I purchased. This is false advertising on their part. I use my data on a daily basis because I work for a food truck and I need GPS to do deliveries. With my data being completely off now, my job is much more difficult to perform.Business Response
Date: 06/01/2023
June 1, 2023
***********************************
********************************************************************
Re:BBB Complaint #********
304981461042 - *************
Dear ************************:
On May 18, 2023, we received your complaint, dated May 4, 2023, filed with the Better Business Bureau.
You expressed dissatisfaction with the throttling of your data after 40 GB.
Our ***************** and Product-Specific Terms disclose that to preclude the possibility that unlimited data plan customers who use high volumes of data may occupy an unreasonable share of network resources, Boost Mobile employs network prioritization on the Boost Mobile network. When customers on unlimited data plans use more than 40 GB of data during a single billing cycle, Boost Mobile reserves the right to de-prioritize or reduce the speed available to 2 G speeds for the remainder of that billing cycle. Customers who subscribe to unlimited data plans may also notice changes in the performance of data-intensive applications such as streaming video or online gaming when subject to de-prioritization or the reduction in speeds.
Sincerely,
*********************
Senior Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
********** / ******* Better Business Bureau
*********************************************;
******, ** 80210
*********************Initial Complaint
Date:05/04/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 1, 2023 I paid my phone bill (family plan for my son and myself) around 9:40AM. Around 11:30AM my son comes to me and states that his phone doesn't have any service, am I sure I paid the bill. I stated that I paid the bill through the Boost Mobile App and received a text message that my payment was received. I went to my local store (**************, **********, **) and inquired about my service to the gentleman behind the counter. He noted that he could see my payment in the system and I would have to contact Customer Support. I contacted Customer Support and was told that they are having some systematic issues and a "ticket" would be put in for my to have my service restored (Ticket #*******). It has now been 72 hours and my service has not yet been restored. I have contacted **************** every day about it and was told yesterday (5/3/2023) by a Supervisor that my ticket stated that service will be restored on 5/4/2023 and there was nothing else he could assist me with. Today is 5/4/2023 and I am still without service. I contacted a Supervisor again today and was told that "more time" is required to investigate why service has not been restored. My payment has been in their system since Monday, May 1, 2023. They have not disputed that. I was offered a $20 discount on next month's bill and basically told that "they are investigating". I do know other customers who have had this issue this month and their services have been restored already. In total I have spent 5 hours on hold over the past 72 hours with no return of service or even an idea of when service will be returned. I have elderly parents and a brother out of state that have no way of getting ahold of me other than my phone. I also work using my phone. This is not only an inconvenience, but I feel like they are not even trying to rectify the situation. Even when your service is off and you pay the bill you are restored within 2-4 hours, not 72+.Business Response
Date: 05/31/2023
May 30, 2023
**********************
**************************************** 3
**********,** 15226
Re: BBB Complaint #********
************ - *************
Dear ************:
On May 18, 2023, we received your correspondence, dated May 4, 2023, filed with the Better Business Bureau.
You said you made a payment on May 1, 2023, yet your service was not active. You indicated you were provided a $20.00 courtesy credit while investigations were being done. You also expressed concern with the customer service you experienced. You requested a refund.
Our records indicate a payment of $79.25 was made on May 1, 2023, but your monthly rate was $80.00. A $20.00 credit was issued on May 2, 2023, and on May 10, 2023, we received a payment of $59.25 and your service was restored. Our system shows both of your phone lines are currently active and both accounts show talk/data/text usage.
Please note that the Boost Mobile Terms and Conditions disclose that payments remitted to Boost Mobile are final and non-refundable; any unused funds remaining on an account at the time service is canceled will be forfeited. As such, your request for a refund cannot be met.
We strive to provide excellent service and we regret that your experience was unfavorable.
Sincerely,
*******************
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
*************************************350
******,** 80210
*********************Initial Complaint
Date:05/04/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Boost mobile changed my account without my permission. And with no explanation. Raised the bill $100Business Response
Date: 05/31/2023
May 30, 2023
***************************************
**************************************************************
Re: BBB Complaint #********
************ - *************
Dear ************************:
On May 18, 2023, we received your complaint, dated May 4,2023, filed with the Better Business Bureau.
You said your plan was changed and your rate increased $100.00.
Your account was recently transitioned to our New Boost platform. You previously subscribed to the $100.00 Per Three Lines Family Plan.As that plan is no longer available, you were transitioned to our comparable plan with unlimited talk/text/data and 12 GB hotspot. Your monthly rate decreased from $100.00 to $90.00.
We sincerely regret any confusion this issue may have caused.
Sincerely,
*********************
Senior Corporate Case Manager
Executive Escalation Team
Boost Mobile
***************************************************************** /******* Better Business Bureau
**************************************
******,** 80210
*********************Customer Answer
Date: 06/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************************Initial Complaint
Date:05/04/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am an American with a hidden physical disability seeking reasonable accommodations in the proper venue. Based on a preponderance of the evidence, I am an ******** with a hidden physical disability [benign brain tumor] seeking remedy (from the ramifications of) social, economic, and financial disadvantage - in the proper venue. I am an ******** with a hidden physical disability seeking remedy from stonewalling, gaslighting, and fake participation in the proper venue. I am an ******** with a hidden physical disability seeking remedy from the undignified treatment of a person coping with a disability in the proper venue.I am an ******** with a hidden physical disability seeking remedy from fraud; conspiracy to commit fraud; retaliation for reporting fraud in the proper venue.Mechanics bank confirmed my payment method was already updated. My bill is not yet due. My service was suspended. Suspicious ********************************************************** email from and unlawful service interruption.Business Response
Date: 05/31/2023
May 29, 2023
*******************************
************************************************
***********, ** 32304
Re: BBB Complaint #********
************ - *************
Dear ******************:
On May 18, 2023, we received your complaint, dated May 4, 2023, filed with the Better Business Bureau.
You said your account was suspended without your consent.
Our records indicate your account was suspended on May 4, 2023, due to a failed automatic payment. On the same day, a $54.00 payment was made and your service was restored.
We strive to provide excellent service and we regret that your experience was unfavorable.
Sincerely,
*******************
Corporate Case Manager
Executive Escalation Team
Boost Mobile
**************************************************************** / ******* Better Business Bureau
*************************************350
******, ** 80210
*********************Customer Answer
Date: 06/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is unsatisfactory to me. My bill is not due on the 4th it is due later in the month. You suspended my account unlawfully when full payment was made. You had no legal right to force early payment. I have filed an *** complaint.I am an ******** with a hidden physical disability, that impacts my vision and hearing, seeking reasonable accommodations in the proper venue.
I am an ******** with a hidden physical disability seeking remedy from stonewalling, gaslighting, and fake participation in the proper venue.
I am an ******** with a hidden physical disability seeking remedy from gross technical errors and reoccurring website malfunction in the proper venue.
This is causing a financial loss to my business - seeking remedy for the loss of business.
I am an ******** with a hidden physical disability, that impacts my vision and hearing, seeking reasonable accommodations in the proper venue.
Based on a preponderance of the evidence, I am an ******** with a hidden physical disability [benign brain tumor] seeking remedy (from the ramifications of) social, economic, and financial disadvantage - in the proper venue.
I am an ******** with a hidden physical disability seeking remedy from stonewalling, gaslighting, and fake participation in the proper venue.Sincerely,
***************************Initial Complaint
Date:05/03/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Signed up as a new customer with a promotion of after 3 months of on time payments I would receive a $200 **** gift card. I signed up for this at the ******, ** location in January of 2023. A month ago I was told by Boost that they had shipped my gift card and to allow 2 weeks for delivery. It never arrived. I called again. They said the location I signed up at had to give it to me. The location says they have nothing to do with it although I signed up there and Boost has to mail it. 4 days ago Boost finally said they emailed it to me and to print it and take it to the Boost store to redeem a $200 gift card. Still nothing from them. They need to honor their promotion or I will *** as well as cancel my plan.Business Response
Date: 05/31/2023
May 30, 2023
*******************************
*******************************************
******, ** 27302
Re:BBB Complaint #********
************ - *************
Dear **************:
On May 4, 2023, we received your complaint, dated May 3, 2023, filed with the Better Business Bureau.
You stated that you signed up for a promotion with Boost Mobile where if you made three on time payments you were to receive a $200.00 gift card. You indicated that you made the three payments but have yet to receive your gift card. You requested that the offer be honored.
We have requested that the gift card be fulfilled.
We strive to provide excellent customer service and we regret that your experience was unfavorable.
Sincerely,
*********************************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile
********** / ******* Better Business Bureau
*********************************************;
******, ** 80210
*********************Customer Answer
Date: 06/01/2023
Complaint: 20016323
I am rejecting this response because:Boost needs to provide me with an exact date that the gift card will be mailed, complete with tracking and when I can expect to receive it. The store as well as Boost customer service have been unprofessional and lied through this entire ordeal. They will provide me with exact dates.
Sincerely,
***************************Business Response
Date: 06/13/2023
June 13, 2023
*******************************
**************************************************************************
Re: BBB Complaint #********
************ - *************
Dear **************:
On June 7, 2023, we received your rebuttal, dated June 6,2023, filed with the Better Business Bureau.
You rejected our response, as you want to be provided with an exact date on which the gift card will be mailed.
The gift cards being offered are digital gift cards. An SMS text message was sent on June 9, 2023, with further instructions on how to redeem the offer. Please note that this would require your account to be active in order to receive the text message.
Sincerely,
*********************************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile
***************************************************************** /******* Better Business Bureau
**************************************
******,** 80210
*********************
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