Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Complaints

This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,964 total complaints in the last 3 years.
1,520 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/01/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Feb 25th2023 I ordered a phone from boost mobile.com I was a customer with booth for ****** the phone was $69.99+I paid an over night fee of $12.00 tax was $5.15 my order total was $87.14 I also added an account for my husband for $25.00 I received the phone on Feb 28th. I attempted to activate the phone and account I was told they were having a system problem and could not activate and for me to call back in 24 hours I then called back in 24 hours and was told to call back in ************************************************************************************************************************************************ the phone they said no I called back every other day for two and a half months until their system was up when their system finally came up I tried to return the phone and get my money back on the account I have not still to this day been compensated for the phone I have been told numerous different things each time I call the last time I called they told me to go to a store a boost Mobile store and they would take care of it I went into the boost Mobile store they said in no way shape or form will they refund any of my items or my account I have called these people till I'm blue in the face I have been more than patient and now they refuse to return my stuff please help
Business Response
Date: 05/26/2023
May 24, 2023

*********************************
******************************
******, ** 63534

Re:BBB Complaint #********
689358645098 - *************

Dear ******************:

On May 17, 2023, we received your correspondence, dated May 1, 2023, filed with the Better Business Bureau.

You said you purchased a phone and a month of service on February 25, 2023. When you contacted **, you were unable to activate the phone/service. You requested to return the phone and receive a refund for it and the service you were unable to use.

On February 23, 2023, we experienced a cybersecurity incident that has affected some of our internal communications, customer call centers, and internet sites. We immediately activated our incident response and business continuity plans to contain, assess, and remediate the situation. Because of this incident, some of our customers are having trouble reaching our service desks, accessing their accounts, and making payments. Were making progress on the customer service front every day, including ramping up our call capacity, but it will take a little time before things are fully restored.

When we spoke, I informed you that a $25.12 refund has been submitted for the service you did not use. Please allow up to 20 business days for processing. We emailed you a *** return label. Once the phone is returned and inspected, a $87.14 refund will be submitted.

We regret that your initial experience was discouraging, and we look forward to having the opportunity to provide you with excellent service in the near future.

Sincerely,

*******************
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc: ****** / ******* Better Business Bureau
*********************************************;
******, ** 80210

*********************

Customer Answer
Date: 05/26/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:05/01/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got 2 boost mobile phones and service online. After a friend telling me do not bother I cancelled order 30 minutes later. They said they sending anyway. Ok, so I opened one phone activated used that one day and up total garbage! So the very next day a Saturday I sent all of back they even gave me a return number to write on the box. They received it that Monday. Only one phone was opened everything else I sent back in original package not open. That was April 2nd they got the return back I received them March 31 they got back April 2nd. They have yet to return the money. My bank covered me but not forever. They will not talk to me and hang up. I told them I will not do business so not charge me anything else. Well today they charged me 82 dollars for a month of service prepaid for **** They had no right since I have no permission they charged without authorization on an account that doesn't exist. They charged for 2 lines the other lines wasn't even activated. They owe ****** ***** ***** and now another ***** and some change in giving round number so about ****** all together. I turned into ********** there investigating but nothing done yet. My next option is to take them to court. They continue to steal from my bank account this is fraud and theft! It needs to stop! I cannot afford this. Thank you
Business Response
Date: 05/26/2023
May 25, 2023

*******************************
200 **************., Apt. 1C
**********, ** 40324

Re:          BBB Complaint #********
                *************

Dear ******************:
On May 16, 2023, we received your complaint, dated May 1, 2023, filed with the Better Business Bureau.

You stated that you placed an order for two lines, as you brought one device and purchased another. When you received the shipment, you only activated one device, but you did not like the service and decided to cancel. You shipped back the unused phone. Your account was then charged $82.96 for the next monthly payment. You requested a refund for the device you returned and the payment.

Our records indicate that the device you returned was received on April 30, 2023,and a refund of $10.59 was issued that day.

Your account was set up for automatic payments. This caused the payment of $82.96 to be taken, as the account was still active. I removed automatic payments to prevent future instances such as this, and I requested a refund for the $82.96 payment taken on April 30, 2023. Please allow seven to ten days for processing.

Sincerely,

*************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile

cc:          ****** / ******* Better Business Bureau
                ****************************************
                ******, ** 80210

                *********************
Customer Answer
Date: 05/26/2023

Complaint: 20001594

I am rejecting this response because: the phone wasn't refunded! It's ***** then another ***** then ***** for service that I already cancelled 30 days prior additionally I'm owed another ****** for the unopened phone! 10 dollars was refunded over a month later however why? I'm owed way more! I'll be getting a lawyer at this point for the maximum I can.! Thank you

Sincerely,

***************************
Business Response
Date: 06/06/2023
June 6, 2023

*******************************
200 **************., Apt. 1C
**********, ** 40324

Re:BBB Complaint #********
*************

Dear ******************:
On May 31, 2023, we received your rebuttal, dated May 31, 2023, filed with the Better Business Bureau.

You rejected our response because you said that you that you due a refund of $158.00 for the purchase of a device.

The payments made on the account are as follows:

$52.10 - This payment covered the cost of the first device at $9.99, and the first month of service for the first device at $40.00 plus tax.
$11.13 - This payment was for the first month of service on the second device.
$10.59 - This payment was for a second device at $9.99 plus $0.60 tax.
$82.96 - This payment was for the second month of service for both lines.

The $10.59 payment was refunded on April 30, 2023, when the unopened device was returned. The remaining payments on the account total $146.19.

Our records indicate that the refund submitted for $82.96 was rejected as it is currently being disputed by your financial institution. We are unable to refund a payment if theres an open dispute. Please contact your financial institution for further assistance.

Sincerely,

*************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile

cc: ****** / ******* Better Business Bureau
*********************************************;
******, ** 80210

*********************
Initial Complaint
Date:04/30/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My phone line was suspended by another user on my account, I posted $100 deposit into the account be leaving it was due to the fact that my individual account had taken over and been separated from the family account. Upon realizing my phone line had not been restored, I called and requested a full refund. Representative messed up the refund request and it was not caught until after I called to check the status. A follow-up was requested by another representative. My money had been used in the account for the other individual remaining in the account, and I have been denied a full refund due to that money having been used a full 10 days after the request for a refund was made. I am continuously being told that their hands are tied and cannot issue me a refund.
Business Response
Date: 05/26/2023
May 24, 2023

***********************************
******************************************************************

Re:          BBB Complaint #********
                *************

Dear ******************:

On April 30, 2023, we received your complaint, dated April 30, 2023, filed with the Better Business Bureau.

You stated that your number was on a family account, but it was suspended by another user. You said before you were removed from the family account, you made a $100.00 payment. You indicated you have called several times requesting a refund, but you were told you were past the ten days that a refund could be issued.

With the information provided on your complaint, I was unable to locate a Boost Mobile account. My attempts to reach out to you to gather more information went unanswered. Please reach back out once you are able to provide the requested information, such as a phone number associated with an active account or the account number.

We strive to provide excellent customer service and we regret that your experience was unfavorable.

Sincerely,

*********************************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile

***************************************************************** /******* Better Business Bureau
                **************************************
                ******,** 80210

                *********************
Initial Complaint
Date:04/30/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 9 2022 I switched to ******* cellular. After switching my phones over I found out that my phones had been locked by Boost Mobile. I contacted them dozens of times finally unlocked my wife's but mine is still locked. I just want my phone unlocked please help me its been very frustrating. Thank you *********************
Business Response
Date: 05/26/2023
May 16, 2023

Mr. *********************
*****************************
*********, ** 14085

Re:          BBB Complaint #********
                ********* - *************

Dear **************:

On May 16, 2023, we received your complaint, dated April 30,2023, filed with the Better Business Bureau.

You requested your device be unlocked.

Boost Mobile will unlock a device under the following circumstances:

?The device has not been reported as lost/stolen or otherwise flagged as ineligible for unlocking
?The device has been active on the associated account for at least 12 months

Please be advised that our records show that your unlock request has already been granted; please allow 72 hours for this to process and ensure your phone is powered on with the Boost Mobile SIM card inserted. Please also ensure that all software on your device is fully updated. If your phone requires a Master Subsidy Lock (MSL) PIN, please use ****** when your device instructs you to do so.

MSL refers to providing a specific code in order to disable software that sets device parameters and prevents the device from activation on a different network. Unlocking a device will not necessarily make a device interoperable with another carriers network. In other words, a device designed for one network is not made technologically compatible with anothers network merely by unlocking it.Additionally, unlocking a device may enable some functionality of the device,but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network).

Sincerely,

*******************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:           ****** /******* Better Business Bureau
                ***********************************350
                ******,** 80210

                *********************
Initial Complaint
Date:04/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February the 8th I purchased two ******* Galaxy phones upon receiving the phones they did not work with *** cards that came with n the phone. We then contacted Boost Mobile about the issue, they advised that we put the *** cards in and wait a couple hours. We waited a couple hours and then called the company back, we was then advised again to take the *** card out and put them back in we did that and the phone's did not work and a ticket was placed we called back again then was told to wait the three 3 days. We then went to a Boost Mobile store and was advised that they sent the wrong *** cards. We had to pay an activation fee and pay to get new *** cards we called the company to get a credit on the bill for the days we was out of service We was advisedthe credit could not be granted. My husband was without his phone for almost a week and he could not be without his phone for a week this has caused a major inconvenience cuz he has to stay in contact with his doctor. On April 23rd we called to get the phone unlocked because we are switching carriers the phones are still lockedr we called numerous times and was told that the phones will be unlocked. We called on the 29 of April I was informed that the tickets has been closed to get the phones unlocked and our account has been suspended. The tickets were placed on Tuesday and we were told it would be 24 hours as of this date our phones are still locked.Now we have been without a phone for almost a month due to this inconvenience. I would like to have the phones unlocked we have done everything that the company has asked us to do and our phones are still locked.On the 29th I was advisedthat because our plan was moved over on 3-21-2023 we cannot get the phones unlocked. I was never advised of thisinformation. I would like to see this in writing. This a no contract plan. I just ask that the phones unlocked.
Business Response
Date: 05/25/2023
May 16, 2023

*******************************
***********************************************
*****, ** 44310

Re:BBB Complaint #********
284516221503 - *************

Dear ******************:

On May 16, 2023, we received your complaint, dated April 29, 2023, filed with the Better Business Bureau.

You requested your device be unlocked.

Boost Mobile will unlock a device under the following circumstances:

?The device has not been reported as lost/stolen or otherwise flagged as ineligible for unlocking
?The device has been active on the associated account for at least 12 months

Please be advised that your device has not been active on the Boost Mobile network for 12 months; nevertheless, it appears that your unlock request has already been granted; please ensure your phone is powered on, the Boost Mobile *** card is inserted and all software is fully updated.

*** Unlock refers to enabling the *** slot of a device to allow insertion of another carriers *** card. Unlocking a device will not necessarily make a device interoperable with another carriers network. In other words, a device designed for one network is not made technologically compatible with anothers network merely by unlocking it. Additionally, unlocking a device may enable some functionality of the device, but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network).

Sincerely,

*******************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc: ****** / ******* Better Business Bureau
*********************************************;
******, ** 80210

*********************
Initial Complaint
Date:04/29/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
3/29/23 purchased device and sim card directly from Boost mobile. Attempted to port over phone number but was unsuccessful. Was told to purchase another sim card which also failed port of number... I was told to create new account and would have to have new number associated with the new sim card I purchased from a store. I'm seeking a refund for the initial purchase of the now working sim card..I have been in touch with Boost since 4/9 and still have not received or is Boost making any attempts to refund my money..
Business Response
Date: 05/25/2023
May 16, 2023

*******************************
64 **************** I *******************.
*****, ** 35462

Re:BBB Complaint #********
331556304702 - *************

Dear ****************:

On May 16, 2023, we received your complaint, dated April 29, 2023, filed with the Better Business Bureau.

You stated that you purchased a phone and *** card to start Boost Mobile service, but you were unable to activate the service line. You requested that we issue a refund for the *** card kit.

Please be advised that there is no charge associated with your *** card kit. As a courtesy, I have submitted a refund request for your payment of $42.45 made for Boost Mobile service. Please allow 10 to 19 business days for processing.

Sincerely,

*******************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile

********** / ******* Better Business Bureau
********************************************************************

*********************

Customer Answer
Date: 05/25/2023

Complaint: 19998788

I am rejecting this response because:
As a courtesy??? No the $42.45 I paid was for services that did not work. I was told several several times I would be refunded.. Nothing. I was even told by a rep to file a dispute with bank.. I went almost 2 months without service due to the lack of help from Boost Mobile.. **************** dropped the line when I asked questions that they had no answers too. Submitted numerous refund request and was given the run around the entire time.. And it's called courtesy.. You can keep that _.. Thank you but no thanks.. I don't want it..
Beware buyers.
Sincerely,

***************************
Initial Complaint
Date:04/29/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a Boost Mobile Customer for 10 years. For the past 10 years I have always paid my monthly bill online and in advance of the due date.It is my practice to add my payment method at the time l am making a payment, and then remove my payment method from the website once the payment has gone through.For security reasons I do not store my payment method on any website.I have never had a problem with this from any Company including Boost Mobile.In January, 2023 Boost Mobile installed a new website. When I tried to remove my payment method after making January's payment, the new website would not allow me to remove it without first substituting it with a different payment method. stating that Boost requires at least one payment method to be stored. I did not enroll in any auto pay. I have been contacting Boost **************** from January 2023 until this present date. April 27, 2023.I have been informed that they are unable to correct this situation. That they are getting the same message . I am appalled that Boost Mobile is not interested in correcting this matter.I am a Senior Citizen and I feel very vulnerable with my bank information being stored in a company that does not have control over it's website.I am at my **** end and do not know where to turn to get this fixed.Below is the message I receive when trying to remove my payment method.Boost **************** tried to remove it also without success.We require at least one payment method Close Card Please add another form of payment before you remove this one.OK
Business Response
Date: 05/26/2023
May 25, 2023

******************************
*************************************************************

Re:          BBB Complaint #********
                ************ - *************

Dear ******************:

On May 16, 2023, we received your correspondence, dated April 29, 2023, filed with the Better Business Bureau.

You said you were enrolled into ******* without your consent. You requested it be removed from your account and your credit card information be removed from Boost Mobile's payment system.

Our records indicate the ******* feature is disabled on your account. Additional information regarding ******* can be found at *********************************************************************************************************************************************.

Please note, Boost Mobile values our customers' security and privacy. However, we also must retain certain records as a business. We maintain a variety of physical, electronic and procedural safeguards. These safeguards help protect your personal information from loss,misuse and unauthorized access, disclosure, alteration and destruction. Further information can be found at *********************************************************************************.

We strive to provide excellent service and we regret that your experience was unfavorable. Boost Mobile appreciates your business and we thank you for your continued loyalty.

Sincerely,

*******************
Corporate Case Manager
Executive Escalation Team
Boost Mobile

***************************************************************** / ******* Better Business Bureau
                ****************************************
                ******,** 80210

                *********************
Customer Answer
Date: 05/26/2023

Complaint: 19998747

I am rejecting this response because:

Sincerely,

***************************
Initial Complaint
Date:04/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ever since I changed my phone number, I cannot make calls, send/receive text messages, no data. It's been almost a month. I've been calling customer service every other day. Before I changed my number, I had changed my plan to a yearly plan for $302.34. Till this day, I still don't have service. It is very frustrating that no one seem to be able to resolve the issue. I even went in a Boost Mobile store. The employees couldn't even help me. Nobody knows what is going on. I even bought a new sim card, hoping that way could some how fix the issue. After I purchased the new sim card, they couldn't even activate it. On my phone, where it shows the phone number, its showing UNKNOWN. When you tried to call my number, it shows "CALL ENDED". This is the worst experience i've had with wireless carrier. When request for a refund, the customer service agent said they cannot refund me because it's been a month already. I told them to check my last usage, was told that they cannot pull up the record. I changed my number right after I changed to the yearly plan. I don't know what to do at this point. I still have $150 credit on my account.
Business Response
Date: 05/26/2023
May 25, 2023

Bay *****
***********************************************************
***********, ** 91709

Re:          BBB Complaint # ********
                ************ - *************

Dear Bay *****:

On May 16,2023, we received your correspondence, dated April 29, 2023, filed with the Better Business Bureau.

You said that after you changed your phone number, you were unable to use your service.You also expressed concern with the customer service you experienced. You requested a $150.00 refund for the remaining credit left on your account.

Our records indicate a $150.00 refund was previously issued on November 12, 2023. Your account is at a zero balance and no further refund is warranted.

We strive to provide excellent service and we regret that your experience was unfavorable.We thank you for your business and we are disappointed to lose you as a member of the Boost Mobile family.

Sincerely,

*******************
Corporate Case Manager
Executive Escalation Team
Boost Mobile

***************************************************************** / ******* Better Business Bureau
                ****************************************
                ******, ** 80210

                *********************
Initial Complaint
Date:04/29/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April the 19th 2023 I paid $50 to restore my child's phone The phone was never active they refused to give me my refund or fix the problem the is under my child name ***************************** ************
Business Response
Date: 05/25/2023

May 24, 2023

*************************************
1721 ****************************., Apt. 2
Arlington, ** 22201

Re:BBB Complaint #********
591876938061 - *************

Dear **********************:

On May 16, 2023, we received your complaint, dated April 29, 2023, filed with the Better Business Bureau.

You said you made a $50.00 payment on April 19, 2023, to restore service on your account. You indicated service was not restored, and you requested a refund.

A $50.00 refund has been submitted in the interest of customer service. Please allow up to 20 business days for the refund to be processed.

We strive to provide excellent service and we regret that your experience was unfavorable.

Sincerely,

*******************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

********** / ******* Better Business Bureau
************************************************************** 80210

*********************

Customer Answer
Date: 05/25/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:04/29/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
they completely took my 100 dollars. they had a deal last year for the 1 year for 100 dollars. i bought 1 for me and 1 for my girlfriend.after dozens of calls,it turned out our phones were not compatible with boost mobile. i asked for a refund.they gave me 1 refund for 100. called numerous times for my other 100 and they supposedly made 3 different tickets for the refund,but was never received.in conclusion of the lies and runaround i was given a store credit.went to the store to buy a phone and use my credit and they informed me it had expired. they completely took my 100 dollars for nothing in return.
Business Response
Date: 05/25/2023

May 24, 2023

Mr. *******************
*******************************************************************************

Re:BBB Complaint #********
519348593851 - *************

Dear ****************:

On May 16, 2023, we received your complaint, dated April 29, 2023, filed with the Better Business Bureau.

You said you purchased a year's worth of service for $100.00. You stated that you were unable to get your account activated and you were promised a $100.00 refund. You mentioned you have not received the refund and you requested the refund be fulfilled.

Our records confirm that you made a $103.20 payment on March 10, 2022, but your account was not activated. A $103.20 refund has been submitted in the interest of customer service. Please allow up to 20 business days for the refund to be processed.

We regret that your initial experience was discouraging and we look forward to having the opportunity to provide you with excellent service in the near future.

Sincerely,

*******************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

********** / ******* Better Business Bureau
*********************************************;
******, ** 80210

*********************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Complaints

Find a Location

Boost Mobile

Boost Mobile

Boost Mobile

Boost Mobile

Boost Mobile

Customer Complaints Summary

If you've experienced an issue

Sort by

Complaint status

Complaint type

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Customer Answer

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Boost Mobile is NOT a BBB Accredited Business.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Boost Mobile is NOT a BBB Accredited Business.