Business Profile
Mobile Phone Service
Boost MobileHeadquarters
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Complaints
This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4,963 total complaints in the last 3 years.
- 1,520 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/04/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 1, 2023 I paid my phone bill (family plan for my son and myself) around 9:40AM. Around 11:30AM my son comes to me and states that his phone doesn't have any service, am I sure I paid the bill. I stated that I paid the bill through the Boost Mobile App and received a text message that my payment was received. I went to my local store (**************, **********, **) and inquired about my service to the gentleman behind the counter. He noted that he could see my payment in the system and I would have to contact Customer Support. I contacted Customer Support and was told that they are having some systematic issues and a "ticket" would be put in for my to have my service restored (Ticket #*******). It has now been 72 hours and my service has not yet been restored. I have contacted **************** every day about it and was told yesterday (5/3/2023) by a Supervisor that my ticket stated that service will be restored on 5/4/2023 and there was nothing else he could assist me with. Today is 5/4/2023 and I am still without service. I contacted a Supervisor again today and was told that "more time" is required to investigate why service has not been restored. My payment has been in their system since Monday, May 1, 2023. They have not disputed that. I was offered a $20 discount on next month's bill and basically told that "they are investigating". I do know other customers who have had this issue this month and their services have been restored already. In total I have spent 5 hours on hold over the past 72 hours with no return of service or even an idea of when service will be returned. I have elderly parents and a brother out of state that have no way of getting ahold of me other than my phone. I also work using my phone. This is not only an inconvenience, but I feel like they are not even trying to rectify the situation. Even when your service is off and you pay the bill you are restored within 2-4 hours, not 72+.Business Response
Date: 05/31/2023
May 30, 2023
**********************
**************************************** 3
**********,** 15226
Re: BBB Complaint #********
************ - *************
Dear ************:
On May 18, 2023, we received your correspondence, dated May 4, 2023, filed with the Better Business Bureau.
You said you made a payment on May 1, 2023, yet your service was not active. You indicated you were provided a $20.00 courtesy credit while investigations were being done. You also expressed concern with the customer service you experienced. You requested a refund.
Our records indicate a payment of $79.25 was made on May 1, 2023, but your monthly rate was $80.00. A $20.00 credit was issued on May 2, 2023, and on May 10, 2023, we received a payment of $59.25 and your service was restored. Our system shows both of your phone lines are currently active and both accounts show talk/data/text usage.
Please note that the Boost Mobile Terms and Conditions disclose that payments remitted to Boost Mobile are final and non-refundable; any unused funds remaining on an account at the time service is canceled will be forfeited. As such, your request for a refund cannot be met.
We strive to provide excellent service and we regret that your experience was unfavorable.
Sincerely,
*******************
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
*************************************350
******,** 80210
*********************Initial Complaint
Date:05/04/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Boost mobile changed my account without my permission. And with no explanation. Raised the bill $100Business Response
Date: 05/31/2023
May 30, 2023
***************************************
**************************************************************
Re: BBB Complaint #********
************ - *************
Dear ************************:
On May 18, 2023, we received your complaint, dated May 4,2023, filed with the Better Business Bureau.
You said your plan was changed and your rate increased $100.00.
Your account was recently transitioned to our New Boost platform. You previously subscribed to the $100.00 Per Three Lines Family Plan.As that plan is no longer available, you were transitioned to our comparable plan with unlimited talk/text/data and 12 GB hotspot. Your monthly rate decreased from $100.00 to $90.00.
We sincerely regret any confusion this issue may have caused.
Sincerely,
*********************
Senior Corporate Case Manager
Executive Escalation Team
Boost Mobile
***************************************************************** /******* Better Business Bureau
**************************************
******,** 80210
*********************Customer Answer
Date: 06/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************************Initial Complaint
Date:05/04/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am an American with a hidden physical disability seeking reasonable accommodations in the proper venue. Based on a preponderance of the evidence, I am an ******** with a hidden physical disability [benign brain tumor] seeking remedy (from the ramifications of) social, economic, and financial disadvantage - in the proper venue. I am an ******** with a hidden physical disability seeking remedy from stonewalling, gaslighting, and fake participation in the proper venue. I am an ******** with a hidden physical disability seeking remedy from the undignified treatment of a person coping with a disability in the proper venue.I am an ******** with a hidden physical disability seeking remedy from fraud; conspiracy to commit fraud; retaliation for reporting fraud in the proper venue.Mechanics bank confirmed my payment method was already updated. My bill is not yet due. My service was suspended. Suspicious ********************************************************** email from and unlawful service interruption.Business Response
Date: 05/31/2023
May 29, 2023
*******************************
************************************************
***********, ** 32304
Re: BBB Complaint #********
************ - *************
Dear ******************:
On May 18, 2023, we received your complaint, dated May 4, 2023, filed with the Better Business Bureau.
You said your account was suspended without your consent.
Our records indicate your account was suspended on May 4, 2023, due to a failed automatic payment. On the same day, a $54.00 payment was made and your service was restored.
We strive to provide excellent service and we regret that your experience was unfavorable.
Sincerely,
*******************
Corporate Case Manager
Executive Escalation Team
Boost Mobile
**************************************************************** / ******* Better Business Bureau
*************************************350
******, ** 80210
*********************Customer Answer
Date: 06/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is unsatisfactory to me. My bill is not due on the 4th it is due later in the month. You suspended my account unlawfully when full payment was made. You had no legal right to force early payment. I have filed an *** complaint.I am an ******** with a hidden physical disability, that impacts my vision and hearing, seeking reasonable accommodations in the proper venue.
I am an ******** with a hidden physical disability seeking remedy from stonewalling, gaslighting, and fake participation in the proper venue.
I am an ******** with a hidden physical disability seeking remedy from gross technical errors and reoccurring website malfunction in the proper venue.
This is causing a financial loss to my business - seeking remedy for the loss of business.
I am an ******** with a hidden physical disability, that impacts my vision and hearing, seeking reasonable accommodations in the proper venue.
Based on a preponderance of the evidence, I am an ******** with a hidden physical disability [benign brain tumor] seeking remedy (from the ramifications of) social, economic, and financial disadvantage - in the proper venue.
I am an ******** with a hidden physical disability seeking remedy from stonewalling, gaslighting, and fake participation in the proper venue.Sincerely,
***************************Initial Complaint
Date:05/03/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Signed up as a new customer with a promotion of after 3 months of on time payments I would receive a $200 **** gift card. I signed up for this at the ******, ** location in January of 2023. A month ago I was told by Boost that they had shipped my gift card and to allow 2 weeks for delivery. It never arrived. I called again. They said the location I signed up at had to give it to me. The location says they have nothing to do with it although I signed up there and Boost has to mail it. 4 days ago Boost finally said they emailed it to me and to print it and take it to the Boost store to redeem a $200 gift card. Still nothing from them. They need to honor their promotion or I will *** as well as cancel my plan.Business Response
Date: 05/31/2023
May 30, 2023
*******************************
*******************************************
******, ** 27302
Re:BBB Complaint #********
************ - *************
Dear **************:
On May 4, 2023, we received your complaint, dated May 3, 2023, filed with the Better Business Bureau.
You stated that you signed up for a promotion with Boost Mobile where if you made three on time payments you were to receive a $200.00 gift card. You indicated that you made the three payments but have yet to receive your gift card. You requested that the offer be honored.
We have requested that the gift card be fulfilled.
We strive to provide excellent customer service and we regret that your experience was unfavorable.
Sincerely,
*********************************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile
********** / ******* Better Business Bureau
*********************************************;
******, ** 80210
*********************Customer Answer
Date: 06/01/2023
Complaint: 20016323
I am rejecting this response because:Boost needs to provide me with an exact date that the gift card will be mailed, complete with tracking and when I can expect to receive it. The store as well as Boost customer service have been unprofessional and lied through this entire ordeal. They will provide me with exact dates.
Sincerely,
***************************Business Response
Date: 06/13/2023
June 13, 2023
*******************************
**************************************************************************
Re: BBB Complaint #********
************ - *************
Dear **************:
On June 7, 2023, we received your rebuttal, dated June 6,2023, filed with the Better Business Bureau.
You rejected our response, as you want to be provided with an exact date on which the gift card will be mailed.
The gift cards being offered are digital gift cards. An SMS text message was sent on June 9, 2023, with further instructions on how to redeem the offer. Please note that this would require your account to be active in order to receive the text message.
Sincerely,
*********************************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile
***************************************************************** /******* Better Business Bureau
**************************************
******,** 80210
*********************Initial Complaint
Date:05/03/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Boost Mobile owned by Sprint was sold to Dish Mobile . Our service since Dec 2022 has been non existent . Finally in Jan Feb and ***** we had no service and right now it says we are suspended for non payment but it keeps charging **. We cant access voicemails , most texts dont work and we have to use WIFI calling most of the time since the service isnt working. This has put ** in dangerous situations where we had no service and cost us work contracts. For 2 mos or better you could not even log into your account or get ANY customer support online or by phone.Now that the website is back up we see that we are being charged 100 per mo instead of 95 and our data limit dropped from 50GB per line per mo with a 12G hotspot to 35 gig per line and a 5 gig hotspot We did not request those changes and were promised our plan would not change when we agreed to stay with Boost when they switched over.I have easily 50 screen clips documenting lack of service , texting etc.. over a 6 mos period of time.Business Response
Date: 05/31/2023
May 30, 2023
***********************************
200 ****************************.
*****, ** 54421
Re:BBB Complaint #********
107333355995 - *************
Dear ******************:
On May 18, 2023, we received your complaint, dated May 3, 2023, filed with the Better Business Bureau.
You said you are experiencing issues with your Boost Mobile service. You stated that your account was suspended for nonpayment, even though you are still being charged. You further stated that you were unable to reach customer service for two months due to an outage affecting Boost Mobile systems. You said your monthly rate increased from $95.00 to $100.00, and you mentioned your data limit and hot spot allotment decreased without your authorization. You requested that we correct your service issues, restore your previous service plan, and provide a dedicated customer service phone number. Additionally, you requested that we provide you six months of free Boost Mobile service and credit to your account for the purchase price of four new phones for you to use at a Boost Mobile retail location.
As stated in the Boost Mobile Terms and Conditions (which can be viewed on our website www.boostmobile.com), coverage and quality of wireless services and data speeds may be affected by conditions beyond our control.
In addition, data coverage is not available everywhere and service speeds are not guaranteed. ************ speeds may depend on the service purchased and actual speeds will vary. There are gaps in coverage within our estimated coverage areas that (along with other factors both within and beyond our control which may result in dropped and blocked connections, slower service speeds, etc.) may impact the quality of service.
Boost Mobile constantly monitors its network for service and capacity-related issues, and we work diligently to address any issues we identify, or that our customers bring to our attention. We have determined that the network serving the area where you reside and travel to is located within our coverage zone, and no network issues were identified. Your request for six months of free service is respectfully denied.
Please be advised that our records do not show interruption due to nonpayment. However, On February 23, we experienced a cybersecurity incident that has affected some of our internal communications, customer call centers, and internet sites. We immediately activated our incident response and business continuity plans to contain, assess and remediate the situation.
We apologize for the inconvenience. Many of our payment services are working again. Boost Mobile customers can pay their bill and have some account functionality on my.boostmobile.com, at Boost Mobile stores, and on the MyBoost and BoostOne apps. Our records show that you accepted credits totaling $100.00 for this inconvenience.
Our records also indicate that your current service plan provides unlimited calls, texts, and data (which is throttled at 35 GB) in addition to a monthly 12 GB hotspot data limit. Further research shows that you have been enrolled in this plan since August 20, 2020, with no change to the price or data provided.
Our ***************** and Product-Specific Terms disclose that to preclude the possibility that unlimited data plan customers who use high volumes of data may occupy an unreasonable share of network resources, Boost Mobile employs network prioritization on the Boost Mobile network. When customers on unlimited data plans use more than 35 GB of data during a single billing cycle, Boost Mobile reserves the right to de-prioritize or reduce the speed available to 2G speeds for the remainder of that billing cycle. Customers who subscribe to unlimited data plans may also notice changes in the performance of data-intensive applications such as streaming video or online gaming when subject to de-prioritization or the reduction in speeds.
Please be advised that the Boost Mobile Terms and Conditions disclose that payments remitted to Boost Mobile are final and non-refundable. Additionally, as $100.00 in credits have already been accepted, no further compensation is warranted, including your request for new devices. No phones will be provided.
Sincerely,
*******************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
********************************************************************
*********************Customer Answer
Date: 06/01/2023
Complaint: 20014431
I am rejecting this response because: It offers NOTHING
I have over 60 screen shots and emails indicating the issues. As recently as 30 days ago we were told our service was suspended for Non payment despite payment being taken out. Our cost should be ***** with autopay not 100. The service is terrible if working at all. We use wifi dialers a good portion of the time.
Regardless of Boosts policy the credit card policy is allowable to dispute charges if services or goods are not received as promised. We are not going to tolerate this .
Its unfortunate that Boost cant work something out with us . We have been with this company for many years , at least 8 prior to the change over. While inconvenient to change providers we are now actively looking at our options due to Boost Mobiles total lack of concern for the issues and ability to remedy them.
Sincerely,
*******************************Initial Complaint
Date:05/03/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On monday May 1st, I went in to quick check in *********, ********** and bought a $50 reboost card. My monthly bill is only $15, so I figured I would get the bigger one so it would last me a couple months. I am a seventy year widower, and also retired. I am getting use to being by myself but I am on oxygen and I depend on my phone for emergencies. I only have a flip phone, my daughter makes fun of me, but it gets the job done. When I got home from the store, my daughter helped me, I had called #*** like it says and followed the promps. Out of the blue it said we are transferring you to a representative. A young man comes on the phone, ask my daughter a few questions, her voice is on the recording, then stated his system went down and he had to call us back in 30 min. An hour and a half later my daughter called back, and spoke with a woman, gave her all the info, then stated they don't do call backs. So she wrote out ticket. #******* , and said she was going to apply credits within ***** hrs. Never happened. My daughter called back today and we were told that the ticket was closed out due to lack of info. Really? So where did my money go? Could you please look into this matter, as I desperately need my phone on. I would like the $50 billed to my account. This was not an error on my part. I will attach a picture of the reboost card. We also asked if the phone conversations were recorded, and they said yes. So my suggestion is to listen to all 3 conversations, and what I said will line up. My phone number is ************. My name is *********************. Thank you.Business Response
Date: 05/31/2023
May 30, 2023
*************************
79 *********.
*********, ** 08722
Re:BBB Complaint #********
877527838872 - *************
Dear ************:
On May 18, 2023, we received your complaint, dated May 3, 2023, filed with the Better Business Bureau.
You stated that you purchased a $50.00 ReBoost card, but you were unable to apply the balance to your account. You requested that we apply a $50.00 credit to your Boost Mobile account.
Please be advised that as a courtesy, I have applied a one-time credit of $50.00 to your Boost Mobile account. This credit will cover your missed payment of $15.00 and leaves a credit balance of $35.00 remaining on the account for future payments for service.
With this credit, your service line has been restored. Please allow 24 hours for the line to become active.
Sincerely,
*******************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile
********** / ******* Better Business Bureau
********************************************************************
*********************Initial Complaint
Date:05/03/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Was told by a boost representative at the ********************************************************************************************************************************************************** about 4 days, I had asked about a free phone since I'm switching from Xfinity and this phone is on its last legs. I was told I would have to contact my local Boost store which I did. The representative was very friendly but she informed me she cannot sell me a phone without also selling me a *** card.I don't understand why I have to buy another sim card just to be able to buy a phone on the plan that I'm purchasing anyway?Business Response
Date: 05/31/2023
May 26, 2023
***********************************
2607 ********
*******, ** 77575
Re:BBB Complaint #********
528031066759 - *************
Dear ****************:
On May 4, 2023, we received your complaint, dated May 3, 2023, filed with the Better Business Bureau.
You said you contacted Boost Mobile asking for a new phone, as you were switching from Xfinity to Boost Mobile and you were told to visit a retail store. However, the store would not sell a phone without you purchasing a new SIM card, and you do not understand why you would have to purchase a SIM card when you already paid for one.
Boost Mobile retail stores are independently owned and operated, and although they are subject to specific franchise service level agreements, they set their own, individual policies and procedures regarding products and services separate from Boost Mobile Wireless.
A review of your account indicates on May 3, 2023, an online order was created and a SIM card was shipped at no cost to you and you paid half-price for the first month service.
We regret any inconvenience you may have experienced and thank you for your business.
Sincerely,
***************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
********************************************************************
*****************************Customer Answer
Date: 05/31/2023
Complaint: 20013183
I am rejecting this response because:The SIM card that was sent to me was not correct for my phone. I repeatedly had to call Boost Mobile to troubleshoot the problem. Eventually I was sent the correct SIM card for my phone.
As I frequently see commercials for Boost Mobile on TV offering new phones for customer switching service, I did not see where it stipulated online or in the store..
Sincerely,
*******************************Initial Complaint
Date:05/03/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Pretched an Iphone 11 in Feb of 2023 it has had an issue since day 1 of getting it.the phone is glitching really bad to the point of it being unuseable most of the time it is under a worrenty with Boost Mobile Store and customer care sinter store would not do anything to help fix the problem and customer care also.Business Response
Date: 05/31/2023
May 30, 2023
***********************
******************************************************br>******, ** 29137
Re:BBB Complaint #********
911919622566 - *************
Dear **************:
On May 18, 2023, we received your complaint, dated May 3, 2023, filed with the Better Business Bureau.
You stated that your device is malfunctioning and you would like it replaced, as it is still under warranty.
Our Boost Mobile Terms and Conditions disclose that new equipment is sold with a one-year manufacturer's warranty. Your request is respectfully declined, as Boost Mobile does not manage these warranties, and any device issues requiring warranty assistance should be directed to the equipment manufacturer.
Sincerely,
*******************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile
********** / ******* Better Business Bureau
************************************************************** 80210
*********************Initial Complaint
Date:05/03/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 03/31/2023 there was money deducted from my credit union for a service that was not approved by me and the payment was made to ******************** Boost Mobile. I have no affiliation with Boost mobile at all. I filed a fraud complaint with my credit union and was advised to contact Boost mobile regarding the situation; however, I was told that since I do not have an account there was nothing that could be done. ****** was deducted and they're not even trying to assist me with resolving this issue. I have never had an account with ******************** and my card was in my possession. I had to get my card shredded and given a new one due to this situation. I have the proof of the transaction from my credit union and I need assistance getting my money back.Business Response
Date: 05/31/2023
May 29, 2023
*****************************
************************************* 208
**************************************
Re:BBB Complaint #********
*************
Dear ****************:
On May 18, 2023, we received your complaint, dated May 3, 2023, filed with the Better Business Bureau.
You said you accrued charges on your credit card from Boost Mobile without your consent.
Please be advised that your credit card information was provided to Boost Mobile by an unknown party. As such, we urge you to work directly with your credit card provider and to report the incident with your local police department.
Sincerely,
*******************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
********** / ******* Better Business Bureau
*********************************************;
******, ** 80210
*********************Customer Answer
Date: 05/31/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory to me. Both parties sends me to the other. All I want is my money refunded.
Sincerely,
*************************Initial Complaint
Date:05/03/2023
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I requested to have my ******* Galaxy found unlocked so that i could the same cellphone with ***** After numerous attempts request via customer service and to an ******, ***** ********************** store I have had no success. Boost Mobile will not unlock my phone. Four days as of today with no cellphone coverage.Business Response
Date: 05/31/2023
May 29, 2023
***************************
301 ************
*****, ** 78761
Re:BBB Complaint #********
*************
Dear ****************:
On May 18, 2023, we received your complaint, dated May 3, 2023, filed with the Better Business Bureau.
You requested your phone be unlocked.
Boost Mobile will unlock a device under the following circumstances:
The device has not been reported as lost/stolen or otherwise flagged as ineligible for unlocking
The device has been active on the associated account for at least 12 months
Unfortunately, an account could not be located in our system with the information you provided. Please provide the phone number associated with your account or the **** number of your phone so further investigation can be done.
Sincerely,
*******************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
********** / ******* Better Business Bureau
*********************************************;
******, ** 80210
*********************
Boost Mobile is NOT a BBB Accredited Business.
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