Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,971 total complaints in the last 3 years.
1,524 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/17/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I switched from boost mobile to ******* a week or 2 before the end of my service with boost mobile but boost mobile took money out of my account and kept the service going for their phone. So at this point i had two different phones from two different providers with the exact same number. 4 or the 5 boost employees i had talked to over the phone even confirmed that i tried to switch providers before boost took an extra payment which i had requesteda refound for within a few hours of them taking it. I feel like boost stole from me and forced me to have to keep their obvious unwanted service for longer. The requests for a refund would be opened then pretty much immediately closed without saying what the resolution what. Ive been a customer of theirs for years and I understand they have a no refund policy for most cases but i honestly feel like in this case i feel like i have been taken advantage of becauseof their policies.
Business Response
Date: 06/13/2023
June 6, 2023

*****************************
**********************************************************************

Re:BBB Complaint #********
749403739889 - *************

Dear ******************:

On May 26, 2023, we received your complaint, dated May 17, 2023, filed with the Better Business Bureau.

You said a payment was charged to your bank account after you ported your number out.

A review of our records show that your account was still active when the payment in question was processedyour number ported out after the payment was processed.

A refund of $30.96 is being processed. Please allow three to five business days for processing.

Sincerely,

*********************
Senior Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

********** / ******* Better Business Bureau
*********************************************;
******, ** 80210

*********************
Initial Complaint
Date:05/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Boost mobile won't accept ********* manufacturers warranty that I have a ticket on or give me a replacement phone when Demanded by ******* when I was at the store and had to call ******* myself. They wouldn't even give me access to my sim card because my phone caught on fire and ******* also demanded Boost mobile to Diagnose my phone and see demanded Boost mobile to provide me with a loaner phone and they wouldn't even call another authorized Boost mobile stores to find one. ******* has provided me with another authorized technician today who can access my contacts and password and etc.. Now I can't access my boost mobile account online either or provide payments to boost mobile for auto pay for the last year or mail it to my address. ******* has provided me a ticket number for a claim against Boost mobile. I have been having all sorts of spam calls as well and have had a attempted hack but reported this to the *** and ******** as well. I can't access anything until Boost mobile sends me a new sim card but are responsible according to ******* to provide me a loaner phone or Diagnose the phone and provide me a new phone as well. They won't even call ******* themselves when I'm on someone's else's phone or in person at the local boost mobile stores and won't download my information to another Sim card. My case number with ******* is **********. My claim with Boost mobile is ***********.
Business Response
Date: 06/13/2023
June 6, 2023

*********************************
**************************************************************

Re:BBB Complaint #********
688286603918 - *************

Dear ******************:

On May 26, 2023, we received your complaint, dated May 17, 2023, filed with the Better Business Bureau.

You requested a replacement phone free of charge.

Please note that Boost Mobile does not manufacture ******* phones; therefore, we do not have a manufacturers warranty, nor do we provide loaner phones. Our records show that you did not have device insurance, so your option to address a defective device is to contact and work with the manufacturer, in this case, *******.

Please note that Boost Mobile cannot contact ******* for you. You said that your device caught fire, which is not a service issueit indicates the device is defective, which falls under *******s purview.

SIM cards do not save your information, such as contacts, passwords, etc. That information is saved on your device or, if you set it up, on the cloud.

Our records show that your Boost Mobile account is disconnected, as you ported your number out.

Sincerely,

*********************
Senior Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc: ****** / ******* Better Business Bureau
*********************************************;
******, ** 80210

*********************
Initial Complaint
Date:05/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Line1 : ************ Line2: ************ NEVER ACTIVATED. NO USAGE on LINEs!Requesting a refund/my money back for no delivery of service. Only got boost mobile because needed an alternative to T-mobile, needed ************* Payed for service up front, received two sim cards that were t-mobile instead of ***** did not activate, called boost to request **** ****. Said they would be sent, later, wrong sim cards, t-mobile **** arrived again. Called again, and said, once again wrong sim cards were sent. Was sent another sim card. This time only 1 sim card arrived, and it was the correct one. Put sim card in phone and didn't work. Messaged customer support, "this sim is unable to be activated on your account". At this point of paid for service, and haven't been able to use it all. Requesting my money back!
Business Response
Date: 06/13/2023
June 9, 2023

***********************
************************************************************ 91356

Re:BBB Complaint #********
561699792493 - *************

Dear ****************:

On May 18, 2023, we received your complaint, dated May 17, 2023, filed with the Better Business Bureau.

You said you opened a Boost Mobile account expecting to have the AT&T network, but you received ***-Mobile
SIM card. After receiving the correct SIM card, you were unable to activate the service. You requested a full refund.

A review of your Boost Mobile account indicates the service was activated on April 15, 2023, but we show no usage. I requested that an $18.38 refund be issued. Please allow up to two weeks for processing and delivery.

We regret any inconvenience you may have experienced.
Sincerely,

***************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile

********** / ******* Better Business Bureau
************************************************************** 80210

*****************************
Initial Complaint
Date:05/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I switched to the $25 boost infinite plan and then put a $50 boost card on my account. They took the other $25 and didn't credit my account. It's called prepaid but the customer service representative said there was nothing I could do. I've been with boost over 10 years. I just want my money credited to my account. This is theft no question.
Business Response
Date: 06/12/2023
June 9, 2023

*******************************
*****************************
*******, ** 64083

Re:BBB Complaint #********
758839169349 - *************

Dear ********************:

On May 26, 2023, we received your complaint, dated May 16, 2023, filed with the Better Business Bureau.

You said that you switched to the $25.00 plan and paid $50.00 from a Boost card, but the system took the full amount and you want the remaining credit applied to your account.

A review of your account finds that the issue was caused by the migration of your account from the old Sprint platform to the new Boost Mobile platform on May 6, 2023; therefore, I applied a $25.00 credit to your account.

Sincerely,

***************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile

********** / ******* Better Business Bureau
*********************************************;
******, ** 80210

*****************************
Initial Complaint
Date:05/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After having difficulty with my service (asked to make payments to make a phone call while out of town, loss of internet randomly, little to no internet at work) I decided to switch my main number to the other carrier I was also using. Boost was supposed to port my number out and port another number in to keep the same number of active lines. After 2 weeks I tried to by another phone to switch the number to, another week, 5 phone calls, and 2 store visits later both phone lines went out of service. I cancelled both ports and attempted to get a refund for the phone, customer service said since I paid cash I had to go back to the store. The store clerk refused to refund $40 saying I had to call customer service. Another week later and I am stuck in a circular limbo with a phone I cannot use and spending unnecessary gas going to the Boost store every couple of days. The total refund is *****, since I never had active service and have tried calling, chatting, and store visits to activate the phone, I do not believe I should have to pay $40 for a service charge.
Business Response
Date: 06/12/2023
June 8, 2023

***********************************
************************************ 215
***************, ** 55120

Re:BBB Complaint #********
*************

Dear ****************:
On May 25, 2023, we received your complaint, dated May 16, 2023, filed with the Better Business Bureau.

You stated that you attempted to port your phone number to another carrier and simultaneously port a phone number from that carrier to Boost Mobile. You purchased a phone at a Boost Mobile retail store to try to facilitate the transfers. This did not help. You requested a refund of $72.65.

Boost Mobiles no-refund policy states refunds are not provided for prepaid or partial months of service; however, I made an exception and authorized the refund. Please allow up to ten business days for processing.

Sincerely,

*************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile

********** / ******* Better Business Bureau
*********************************************;
******, ** 80210

*********************
Customer Answer
Date: 06/13/2023

Complaint: 20067761

I am rejecting this response because:

Sincerely,

*******************************
Customer Answer
Date: 06/15/2023

Complaint: 20067761

I am rejecting this response because:
I did respond, Boost said they would provide a refund, but did not state how that refund Is supposed to happen since I paid cash for the phone and service, therefore I feel I am getting the same run-around as before and nothing has been resolved.
Sincerely,

*******************************
Initial Complaint
Date:05/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid my phone bill on April ******* at 11:11 am online at boost mobile like I always do and I woke up Monday may.8.2023 and my phone was off first they told me they were updated there system and give it a hour four hours later they told me I had to pay my bill again I explained that I already paid that Ive had the same plan since 2015 so 8 days later my phone is still off they keep putting in tickets and giving me the run around my bank already confirmed the money was taking out and given to boost mobile and I have the confirmation that they send you once your bill is paid the same confirmation that I received every month since ***************************************** another ticket and said give them 24 hours but nobody can tell me when my phone will be back on this is a big inconvenience to me as I do a lot of work off of my phone when Im out the office and I dont understand how there update is effecting me and my phone is off they say the record there calls I hope so because Im thinking about sueing them anything you can do to help would be great because this makes no sense to me.
Business Response
Date: 06/13/2023
June 12, 2023

***************************
*****************************************************

Re:BBB Complaint #********
*************

Dear **************:
On May 25, 2023, we received your complaint, dated May 16, 2023, filed with the Better Business Bureau.

You stated that you made a payment on April 22, 2023, but your service was interrupted on May 8, 2023. You contacted our customer care department and tickets were opened to attempt to resolve this issue. You requested a credit.

Our records indicate that your account was migrated on to our new **************** on May 4, 2023. It seems that this caused the issue, as the billing system was not recognizing a payment made in the old system.

I applied a $67.00 credit to your account, equivalent to one month of service.

We apologize for any inconvenience this may have caused.

Sincerely,

*************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile

********** / ******* Better Business Bureau
*********************************************;
******, ** 80210

*********************
Initial Complaint
Date:05/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yes I've been banking with Chime for almost 5 years. I submitted a dispute for a unauthorized transaction for $42.08 paid to Boost Mobile. They denied my dispute and Boost Mobile said they didn't see it in my account. So I am writing this company because I will like a refund.
Business Response
Date: 06/12/2023
June 3, 2023

***********************
1810 *************., 2
*******, ** 38116

Re:BBB Complaint #********
148851799413 - *************

Dear **************:

On May 17, 2023, we received your complaint, dated May 16, 2023, filed with the Better Business Bureau.

You expressed concern with a charge of $42.08, which you attempted to dispute with your financial institution. You requested a refund, as you indicate this charge is unauthorized.

Our records indicate this account was created online on April 4, 2023, with automatic payments enabled. The phone was activated on April 6, 2023. The charge of $42.08 is for service from May 6, 2023, through June 5, 2023. Automatic payments on the account have now been disabled.

The Boost Mobile Terms and Conditions disclose that payments remitted to Boost Mobile are final and non-refundable; any unused funds remaining on an account at the time service is canceled will be forfeited.

We strive to provide excellent customer service and we regret that your experience was unfavorable.

Sincerely,

*********************************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile

********** / ******* Better Business Bureau
*********************************************;
******, ** 80210

*********************;

Customer Answer
Date: 06/12/2023

Complaint: 20067129

I am rejecting this response because:

Sincerely,

***********************
Like I stated my chime account was debited for $42.08 !! My boost bill is only $15.00 a month why would I pay 2 different times!! Within the same month for my bill this is crazy!!!
Business Response
Date: 06/20/2023
June 14, 2023

***************************
1810 *************., 2
*******, ** 38116

Re:          BBB Complaint #********
                ************ - *************

Dear **************:

On June 14, 2023, we received your rebuttal, dated June 14,2023, filed with the Better Business Bureau.

You stated you are rejecting our response as your bill is only $15.00 a month and you would not have paid twice in one month. You indicated your account was charged $42.08.

Our records indicate you have two accounts: One account is associated with the $15.00 unlimited talk & text with 2 GB of monthly data,which was set up on January 14, 2023. The second account is associated with a $40.00 unlimited talk, text and data monthly plan, which was set up on April 3,2023.

The second account is reflecting an initial payment of $53.04 was made when it was set up, as a phone was also purchased at a discounted rate.The tracking number shows this device was delivered to your address. The charge of $42.08 is for the service period from May 6, 2023, to June 6, 2023, and was collected through automatic payment, as this option was enabled when this account was set up.

As our records are showing the second account was set up online and the device was delivered to your address, we again respectfully decline your refund request.

We strive to provide excellent customer service and we regret that your experience was unfavorable.

Sincerely,

*********************************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:           ****** /******* Better Business Bureau
                **************************************
                ******,** 80210

                *********************;
Initial Complaint
Date:05/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Dec 6, 2022, I bought a phone online with a $40/mo service plan for my son's big Christmas gift. Christmas came & went but the phone never arrived. I contacted BOOST (on live chat) for the first time in the beginning of January. They told me the phone had been shipped & provided tracking #s. I looked it up online and it said "in transit". Three weeks later, still no phone, so I contacted *** with the tracking numbers and filed a claim. No response to claim so i called & was told they would call me after one of their specialists could look into it. Two weeks later, they informed me that they had no package for the numbers I provided. They asked me for id #s for the phone. I contacted BOOST for id numbers. The woman told me all *** needed was tracking #s & refused to give me the id # (what i now kno as IEMI# ). I challenged her with the scenario that the outer packaging was damaged and therefore no longer has shipping label and is only a phone in a phone box. She insisted they don't need an id # for the phone & that she had provided me with a ************ would have to go through *** to resolve my issue. I asked for her supervisor and a transcript of our conversation. She said if i wanted a supervisor i would have to call another ***** number for the new BOOST. I called this number 3 times held for an hour at least every time i called & it goes to a recording apologizing that this department is closed (24hours a day) So i went into the store by me. Clerk gave me IEMI# and said she didn't know why live chat wouldn't give it to me because its right on the screen when they pull up my account. They gave me id #s & recommended I got to an actual *** location to track it. I went there & *** had closed my case & wont reopen it because its been over 60 days. We were cheated out of my sons big Christmas gift & to top it, BOOST was still charging $40/mo for service for a phone we never got & refused to stop. I had to change my paypal account to stop their automatic debit.
Business Response
Date: 06/12/2023
June 6, 2023

***************************
19 ******* St.
********* 43080

Re:BBB Complaint #********
227339888668 - *************

Dear ****************:

On May 16, 2023, we received your complaint, dated May 16, 2023, filed with the Better Business Bureau.

You stated that on December 6, 2022, you purchased a phone with a $40.00 monthly plan for a gift. You said the phone never arrived and you filed a claim with **** You indicated that *** closed your claim and refuses to reopen it due to the issue being over 60 days ago. You requested a refund for the full MSRP plus three months of service you paid for.

Our records indicate a claim was opened with *** as they lost the shipment. Due to this, we submitted a refund request for the original order amount, $51.23, and the additional month of service paid for $40.55 for a total refund of $91.23.

As you did not pay full MSRP for the device, nor did you pay three months of service, we respectfully decline your request for a refund equaling $419.00.

We strive to provide excellent customer service and we regret that your experience was unfavorable.

Sincerely,

*********************************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc: ****** / ******* Better Business Bureau
********************************************************************

*********************
Initial Complaint
Date:05/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 9th I was gifted Money from someone really close to me whom knew I had been recently diagnosed with a terminal illness to purchase a bike, a scooter, or whatever I wanted to get to help me get around. This purchase was to assist with my health problems because Im not supposed to walk much so I purchase a adult electrical bike from Boost Mobile in ********* ** on high street. the very next day May 10th I returned the bike due to it being defective. I asked if we could leave the bike until the own came in, sunday May 14 Mother'sday. So, I would not have to drag it back and forth. And was told i could. The bike was paid In full $600. On Sunday Mother's Day I went back to Boost Mobile and the owner was acting as if the wasnt the owner and said he'll be in later on today very rude about it. So I called the cops it's 4 all most 5 days we been waiting for a refund. The police goes over to Boost Mobile we live right around the corner from. And now the guy admitted he was the own of store But is now saying the $600 is a deposit for the bike and is not returning the money or the bike. Yxet their policy is you cannot walk out the store unless the bike is paid off in full which the bike was paid off in full and I have pictures of the bikes our possession. The bike was taken back to the store to be held until the owner in for a refund because the bike was defective it didn't work.The girl associate that sold the bike said it was new come to fine out it wasnt. Then taking a look at the receipt it doesn't even say that it was for a bike it says a bundle package. Therefore the associate and the owner just lied about everything and refuses to give the $600 back to somebody that is terminally ill and needs the money or a working bike for their ************** of that the girl associate that sold the bike at the store said its not her problem that Im dying and was recently diagnosed with a terminal illness or my needs. Not even sure they are allowed to sell bikes
Business Response
Date: 06/13/2023
June 13, 2023

*******************************
**************************************** 1
*********, ** 19464

Re:          BBB Complaint #********
                *************

Dear ******************:

On May 25, 2023, we received your complaint, dated May 16, 2023,filed with the Better Business Bureau.

You stated that you purchased an e-bike from a Boost Mobile retail location, but it was defective. You attempted to return the e-bike, but it was kept by the store and you were denied a refund.

Please be advised that all Boost Mobile retail locations are independently owned and operated. As such, these locations are permitted to determine their own return and refund policies for non-Boost Mobile products.Please contact the store in question directly for issues with in-store transactions.

As Boost Mobile does not design, produce or sell any sort of bike/e-bike, your refund request is respectfully denied.

Sincerely,

*******************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile

***************************************************************** /******* Better Business Bureau
                ***********************************350
                ******,** 80210

                *********************
Customer Answer
Date: 06/18/2023

Complaint: 20065876

I am rejecting this response because: even though a store operates independently from the franchise it's under does not mean that boost should not be held legally responsible for the independent person and or owner selling anything under the boost Mobiles name. Absolutely Boost Mobile we should be responsible when they are selling different items not covered under boost Mobiles return policy and there's no sign with on the location stating that Boost Mobile is exempt from any purchases that are not from but is printed on a Boost Mobile receipt. There should be signs stating that Boost Mobile has nothing to do with anything other than what they sell an independent owner is operating under their name and they should have a list of them items within the location their names is being used Boost Mobile that is. If not then this independent owner can continue as well as other independent owners can sell whatever they want out of a store that says Boost Mobile and used Boost Mobile's receipt paper to sell there store of that it's a boost Mobile store items that is really no of Boost Mobile it's misleading and easy to take advantage of customers that do not know this information. Definitely reimburse me on money especially when I did not know that this person was an independent owner and can make up their own policy but use Boost Mobile's printing receipt paper and not post any signs that the bikes were not associated with Boost Mobile or if they had I would never contact the mobile about this issue however I didn't therefore I thought it was a Boost Mobile product and since I could not reach anyone in the office I had to go through all this to find out that it wasn't and now I've waited so yes you should be responsible I would like my money please.
Sincerely,

***************************
Initial Complaint
Date:05/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Just purchased a phone under false information over changed for items given. Purchased not even 24hours ago went to return and was told they are not issuing me a refund. There is a 7 day return policy she was very rude told me she isnt doing it. Also falsely over charged. I need this fixed asap.
Business Response
Date: 06/12/2023
June 9, 2023

*************************
**************
*****, ** 25306

Re:BBB Complaint #********
203650209410 - *************

Dear *************************:

On May 26, 2023, we received your complaint, dated May 16, 2023, filed with the Better Business Bureau.

You said you purchased a phone from a Boost Mobile retail store on May 15, 2023, and tried to return it less than 24 hours later, but your request was denied.

While authorized to sell Boost Mobile products and service, retail stores are independently owned and operated; therefore, you will need to work directly with the stores management and ownership team to resolve this matter. However, I did forward your complaint to our *********************** team for review. If necessary, you will be contacted for additional information.

Sincerely,

***************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile

********** / ******* Better Business Bureau
*********************************************;
******, ** 80210

*****************************

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