Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,971 total complaints in the last 3 years.
1,514 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/21/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Boost Black Friday offer (extended) of $200 Vanilla Gift Card was never given after 3 months of service as advertised. First, they blamed the hacking they were on the news about, then said to wait a little longer, then said to wait even more and now I am entering over 5 months service in with no reward or link to sign up for it or anything. Others online have also not seen this offer redeemed. According to the offer, a customer would get an e-mail link to complete the offer ***** days after the 3rd month payment. Then it would take 4-6 weeks for gift card. I have not received a link, gift card, or anything promised.
Business Response
Date: 06/15/2023
June 8, 2023

*******************************
***********************

Re:BBB Complaint #********
493237581059 - *************

Dear ******************:

On May 31, 2023, we received your complaint, dated May 21, 2023, filed with the Better Business Bureau.

You said that you were supposed to receive a $200.00 gift card, but you had not.

On February 23, 2023, we experienced a cybersecurity incident that affected some of our internal communications, customer call centers, and promotional systems. As such, I applied a $200.00 credit to your account in lieu of the gift card.

Sincerely,

*********************
Senior Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

********** / ******* Better Business Bureau
*********************************************;
******, ** 80210

*********************

Customer Answer
Date: 06/15/2023

Better Business Bureau:

I have reviewed the response made by the business Boost in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:05/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My phone stopped working on 5/14. I purchased another phone and when switched the *** card, I got an error message "not in network". After a few calls with customer services, they advised to purchase another *** card, I paid $10.91 more. When the new *** card was activated on 5/18 still I didn't have service and after a couple of calls, about 2 hours long with customer services, they said the issue needed further escalation. Within the next hour in Boost Mobile website the status of my line ************ changed to "Line Terminated" and the bill for my family plan when from $60 for 2 lines + illimited calls to ****** to $55 for 1 single line. I called customer service again and they changed it back to $55 per 2 lines; however, my main line is still "Terminated". I chatted customer service through ******** and they told me they can reinstate my line and I need to create another account with new number and link it to a different email account and that wouldn't affect my family plan cost. I called customer service and they told me I needed to go to the store because they can't add a new line to my plan. In the store, I was told they can add a new line to my family plan, that they will create a new number but I will have to pay $60 for 1 month of service and activation fee again, and that I have to call customer service for them to adjust my cost and create a family plan with my 2 lines. I have been Boost Mobile client for over 12 years. I want my phone number ************ back and I want my lines together in a family plan with the same cost and services I had before all this mess, I also want a refund for the additional $60 I had to pay in the store for a new line and I want a refund for the days I have not been able to use my line. I will be charged $55 in 5/23 for 2 lines when I couldn't use my phone for 9 days plus a new line that I had to pay.
Business Response
Date: 06/15/2023
June 15, 2023

****************************************
************************************************************

Re:          BBB Complaint #********
                ************ - *************

Dear ************ *******:

On May 31, 2023, we received your complaint, dated May 20,2023, filed with the Better Business Bureau.

You stated that your service stopped working on May 14,2023, and your main service line was terminated. You requested a billing adjustment.

As stated in the Boost Mobile Terms and Conditions (which can be viewed on our website www.boostmobile.com), coverage and quality of wireless services and data speeds may be affected by conditions beyond our control. Wireless services cannot be regularly transmitted through concrete structures, such as buildings, basements, walls, and various other structures.As a result, customers may experience difficulty making or receiving calls while indoors. In addition, data coverage is not available everywhere and service speeds are not guaranteed. ************ speeds may depend on the service purchased and actual speeds will vary. There are gaps in coverage within our estimated coverage areas that (along with other factors both within and beyond our control which may result in dropped and blocked connections,slower service speeds, etc.) may impact the quality of service. Please note that the nature of wireless signal precludes any carrier from providing seamless coverage, and Boost Mobile offers no warranty or guarantee of such.

Please note that our records indicate you called in and requested the disconnection of your service line ending in 0470.

Sincerely,

*******************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:           ****** /******* Better Business Bureau
                **************************************
                ******,** 80210

                *********************
Customer Answer
Date: 06/18/2023

Complaint: 20084727

I am rejecting this response because: I didn't request the termination of the line at any moment and the last call with customer service they confirmed nobody requested the termination of the line. Additionally the fee of the service is still $55.00 for 2 lines when I only have 1 line in that account because my number ************ is still terminated. Also, staff told me over the phone the line was migrated to the new system on 5/10 and it seems that's when an error on the migration happened an my line was lost. The retention representative applied credit for 1 month and told me he can't change my account to 1 line and advise for me to try to change it every day or to cancel at the end of the month of service.

Sincerely,

************************************
Business Response
Date: 06/28/2023
June 28, 2023

***********************************
************************************************************

Re:          BBB Complaint #********
                ************ - *************

Dear ******************:

On June 22, 2023, we received your rebuttal, dated June 22,2023, filed with the Better Business Bureau.

You stated that you did not request the disconnection of your service line, and a Boost Mobile agent confirmed this. You also said that you are still paying $55.00 per month for two service line, while your phone number ending in **** is still disconnected.

We strive to provide excellent service and we regret that your experience was unfavorable. We appreciate your feedback and your concerns will be used to improve our customers' interactions with our agents.

As I advised you via email, I can attempt to reactivate your phone number ending in **** to your $55.00 per month plan. Please reach out to me directly with your preferred course of action, and we will proceed accordingly.

Sincerely,

*******************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile

***************************************************************** /******* Better Business Bureau
                ***********************************350
                ******,** 80210

                *********************
Customer Answer
Date: 07/07/2023

Complaint: 20084727

I am holding the acceptance until the issue is resolved. I responded ************************************** email on 6/29 and still haven't heard back from her.

Sincerely,

************************************
Business Response
Date: 07/24/2023
July 24, 2023

****************************************
************************************************************

Re:          BBB Complaint #********
                ************ - *************

Dear ************ *******:

On July 19, 2023, we received your second rebuttal, dated July 18, 2023, filed with the Better Business Bureau.

You stated that you have received no response regarding the restoration of your phone number.

As I stated in my email dated July 12, 2023, we are currently unable to restore phone numbers due to our migration to a new network. I am working with our porting team to determine a way to work around this issue, but we have no timeline for a resolution. We regret any inconvenience this may cause.

Sincerely,

*******************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

***************************************************************** /******* Better Business Bureau
                **************************************
                ******,** 80210

                *********************
Customer Answer
Date: 08/02/2023

Complaint: 20084727

I am rejecting this response because: this problem is not solved, I haven't been able to recover my number but the Boost has not offer to credit/refund my unexpected expenses caused by this situation. I want to know if it's possible to get account number and transference PIN to take my number to another company.

Sincerely,

************************************
Business Response
Date: 08/17/2023
August 14, 2023

****************************************
************************************************************

Re:          BBB Complaint #********
                ************ - *************

Dear ************ *******:

On August 12, 2023, we received your rebuttal, dated August 11, 2023, filed with the Better Business Bureau.

You stated that your phone number still has not been restored. You also stated that you have not been provided compensation for your expenses related to starting a new service line. You requested that we provide your account number and port out PIN to port your phone number to a new wireless carrier.

As I previously advised you, Boost Mobile does not currently have the ability to restore phone numbers once they have been disconnected. We regret any inconvenience this may have caused. However, Boost Mobile does not provide compensation for expenses related to opening a service line with a competitor. Your request for an account credit or refund is respectfully declined.

Additionally, as your Boost Mobile account has been disconnected for over 60 days, you are no longer able to port out this phone number.

Sincerely,

*******************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                **************************************
                ******,** 80210

                *********************
Customer Answer
Date: 08/20/2023

Complaint: 20084727

I am rejecting this response because: I requested Boost to compensate for the expenses I incurred with Boost Mobile. 3 SIM cards with activation fees to try to recover my number and the charges for the service that was not provided from May 14 to Aug when I did change provider. It is very disappointing all the trouble Boost created and the lack of accountability for their part.

Sincerely,

************************************
Initial Complaint
Date:05/20/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My 17 year old son purchased what he thought was a pair of earbuds from a Boost kiosk store inside of his place of employment , which is Imperial *****************************, ******** *****. There were no earbuds in the case, so he went back and was given another set. This pair consisted of one completely non functioning one and one that only changed to 53% and drained in minutes. He went back to just get his money and he was refused a refund and offers store credit while the store had no more earbuds. I read the return policy and it says no exchange and refunds needed to occur within 7 days of the purchase. It has been two days at the time of this complaint being issued. Both days were a bad interaction. He has the option of going through Boost Mobile online and getting a return authorisation number and sending them back. As a concerned parent, I called Boosts customer service and I was asked if I was a Boost customer after asking if that agent would transfer me to whoever I could speak to about this type of situation, and when I said no she hung up on me.
Business Response
Date: 06/15/2023
June 7, 2023

Mr. ***********************
**************************
*********, ** 48212

Re:BBB Complaint #********
*************

Dear ****************:

On May 31, 2023, we received your complaint, dated May 20, 2023, filed with the Better Business Bureau.

You said that your son purchased ear buds at a Boost Mobile kiosk, but they were defective and you requested a refund.

Please note that Boost Mobile locations (including kiosks) are independently owned and operated and are able to enforce their own return and refund policies. Many have a no-refund policy for accessories, and Boost Mobile does not receive any funds from accessory purchases, so we are unable to provide a refund.

Your son may wish to contact the ear bud manufacturer to enquire about their warranty, or work with the kiosk owner to come to a reasonable resolution.

We sincerely regret any inconvenience this issue may have caused.

Sincerely,

*********************
Senior Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

********** / ******* Better Business Bureau
*********************************************;
******, ** 80210

*********************
Initial Complaint
Date:05/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Boost mobile took I spent 115$ and my phone is off and they still havent gave me my refund. Because theyre having technical difficulties my line was never suppose to get turned off. I have no multiple SIM cards that was ordered and dont work. I want my money back as they told me but Im not getting the results I should have as a paying customer. I want my refund so I can switch me and my child phone lines. Body blocked me out my accounts but I already screen shot my purchases.
Business Response
Date: 06/15/2023
June 13, 2023

*********************
*************************
**********, ** 19802

Re:BBB Complaint #********
499581771447 - *************

Dear ****************:

On May 22, 2023, we received your complaint, dated May 20, 2023, filed with the Better Business Bureau.

You expressed concern that you paid $115.00, but your phone is still off. You requested a refund.

A review of your account reveals that we received a $35.00 payment on May 16, 2023, and another on May 17, 2023. On May 18, 2023, you reported your account was disconnected due to non-payment.

Your account remains disconnected. I requested a refund for the two $35.00 payments mentioned above. Please allow up to two weeks for processing and delivery.

We regret any inconvenience you may have experienced and thank you for your business.

Sincerely,

***************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.

********** / ******* Better Business Bureau
*************************************350
******, ** 80210

*****************************
Initial Complaint
Date:05/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So they charged me $202 for nothing. They are overcharging me and keep telling me to wait 24 hours for them to "figure it out". I've been without service for a month and I'm starting to get tired of this.
Business Response
Date: 06/15/2023
June 9, 2023

L. R.
3337 *********.
*********, ** 57006

Re:BBB Complaint #********
441905743532 - *************

Dear L. R.:

On May 31, 2023, we received your complaint, dated May 19, 2023, filed with the Better Business Bureau.

You said you were charged $202.00 and your service was interrupted.

I forwarded your account to our Billing Team, who found that system issues caused multiple charges to apply incorrectly.

We credited your account to bring you to a zero balance and restored your service.

We sincerely regret any inconvenience this issue may have caused, and we appreciate you bringing it to our attention.

Sincerely,

*********************
Senior Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

********** / ******* Better Business Bureau
************************************************************** 80210

*********************
Initial Complaint
Date:05/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
5917-979947-5219 Ordered My 12, 2023 4:47 pm Iphone 8 renewed I have been having issues activating this phone since I received it. I ordered it for my daughter they will not do a transfer. Spoke with n agent on May 19, 2023 her Name was MA.EVITACEREN who was very unhelpful. They are wanting to charge me to return an item back.. I am not doing that. I want a paid label sent to me and a full refund.
Business Response
Date: 06/15/2023
June 14, 2023

*******************************
************************************
************, ** 32209

Re:BBB Complaint #********
583179735917 - *************

Dear ****************:

On May 31, 2023, we received your correspondence, dated May 19, 2023, filed with the Better Business Bureau.

You said you ordered a renewed iPhone 8 on May 12, 2023. You indicated you were unable to activate it. You wanted to return the phone for a refund without being charged a shipping fee.

Our records indicate no shipping fees were assessed and the equipment has been returned. A refund of $85.99 was submitted on June 13, 2023. An additional $40.89 refund has been submitted for unused service. Please allow up to 20 business days for these refunds to process.

We regret that your initial experience was discouraging and we look forward to having the opportunity to provide you with excellent service in the near future.

Sincerely,

*******************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

********** / ******* Better Business Bureau
*********************************************;
******, ** 80210

*********************
Initial Complaint
Date:05/19/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called and cancelled my Boost Mobile service (that was never activated) and requested information on how to return the phone I purchased from Boost Mobile. The agent told me she arranged for a return and that I would receive an email with return instructions in two days. I never activated the phone so all I have is an account # ************ and P.I.N. ****. She gave me a case # *******. Two days later I received an email saying my case was closed but did not receive return authorization or return instructions. I called again today and was instructed to call ****** and give them tracking # 1Z52A2590310720764 and that they would issue me a return label. I called *** and the *** agent told that was bad information and they could not issue me a return label.I have spent over 5 hours on the phone with Boost Mobile customer service agents and everything they have told and promised me is not true. I have disputed the $253.00 charge for the phone with my **** credit card ending in7449. All I want is an email to ******************* with instructions on how to return the phone. I do not want a phone call as I have NO CONFIDENCE in what Boost Mobile agents might tell me on the phone based on past experiences.The Boost Mobile phone serrvice has not been activated and the Apple iPhone 12 I purchased has never been opened from the sealed package from the manufacturer.PLEASE HELP ME AS I AM 81 YEARS OLD AND THIS IS ELDER ABUSE!!!!
Business Response
Date: 06/15/2023

June 14, 2023

*******************************
3355 ************.
******, ** 30019

Re:BBB Complaint #********
529302862860 - *************

Dear ****************:

On May 31, 2023, we received your complaint, dated May 19, 2023, filed with the Better Business Bureau.

You said you purchased an iPhone 12 but you had requested to cancel the order. You indicated that you received the device, so you requested to return it for a $253.00 refund. You also expressed concern with the customer service you experienced.

Our records confirm that your account has not been activated. A *** return label has been generated and emailed to you. Once the iPhone has been returned and inspected, a refund of $253.00 will be submitted. Please note that the refund can take up to 20 business days for processing.

Sincerely,

*******************
Corporate Case Manager
Executive Escalation Team
Boost Mobile

********** / ******* Better Business Bureau
*********************************************;
******, ** 80210

*********************

Customer Answer
Date: 06/15/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:05/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been with Boost Mobile for over 8yrs. I have been under the unlimited plan and VIP membership which allows me to have a 14 day grace ******* I made my usual payment on 4/27 and recvd message confirmation that my payment was confirmed for the nxt mo. On 5/17, my phone was suspended with no warning no explanation no nothing. I called Boost 4x that day. I was told that Boost switched to a different system, at that time, 12 days prior. They said they couldn't find my payment and would need to put in an escalated ticket to have someone check the old system. They also told me that they no longer have the 14 day grace ******* They told me it would take up to 72hrs and someone would reach out to me. I was very upset because I have an autistic child and it is essential that I have phone service. They said the only way they could turn my phone on is for me to pay $50. I do not have $50 at this time to pay something I've already paid. I received no response no resolution. I called today 5/19 and was on hold for 30mins for a supervisor because I was told that my ticket was submitted at 1:37p on 5/17 when I called at 8 something in the morning and the ticket was not processed. I was on hold again for an hr and half waiting on a supv and when one came on the line, they said their name then the call was disconnected. I'm currently on hold now going on 45mins to speak with a supervisor because the rep said that I would need to pay $50 to have my phone svc restored because the due date was 5/16. I asked how is that fair to me when my svc was disconnected with no notice or anything to me and why should I have to suffer with no svc because you all switched to a new system in the middle of my regular billing cycle. No one has an answer. I am beyond livid that my svc was suspended due to no fault of my own & do not think I should be made to pay again for a svc I already paid for under the old system. I want to file a complaint against Boost Mobile&request asst. getting my svc on.
Business Response
Date: 06/15/2023

June 14, 2023

*****************************************
*******************************
*********, ** 24517

Re:BBB Complaint #********
707547136863 - *************

Dear **************************:

On May 30, 2023, we received your complaint, dated May 19, 2023, filed with the Better Business Bureau.

You expressed concern that there is no longer a 14-day ***** ******.

Previously, you were allowed a late payment ***** ****** to make your payments without being interrupted; however, this option is no longer available.

We strive to provide excellent service and we regret that your experience was unfavorable. Boost Mobile appreciates your business and we thank you for your continued loyalty.

Sincerely,

*******************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

********** / ******* Better Business Bureau
********************************************************************

*********************
Initial Complaint
Date:05/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
4/2023 I want my refund for a phone activation that was never turned on waited over two weeks to cancel the line called several time and no one does nothing
Business Response
Date: 06/15/2023
June 15, 2023

***************************
************************
**********, ** 02895

Re:          BBB Complaint #********
                ************ - *************

Dear ************:

On May 30, 2023, we received your complaint, dated May 19,2023, filed with the Better Business Bureau.

You stated that you were unable to activate your second service line, but you have been charged for it for two months. You requested that we disconnect this inactive line and provide a refund for your service charges.

Per your request, I disconnected your second service line.Please allow 72 hours for this change to take effect.

I requested a refund for your two payments of $30.00 for this service line. Please allow ***** business days for processing.

Sincerely,

*******************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile

***************************************************************** /******* Better Business Bureau
                ***********************************350
                ******,** 80210

                *********************
Initial Complaint
Date:05/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a used phone from boost Mobile back in February and it came with 3 months of service. Immediately I canceled the service but after 3 months I was still charged for another 3 months. I just want a refund for the new 3 months that was just charged. Boost makes it incredibly hard to contact customer support to deal with any billing issue. In addition they have been having outage issues recently that makes this more difficult.
Business Response
Date: 06/14/2023
June 14, 2023

*****************************
**********************************************************************

Re:          BBB Complaint #********
                ************ - *************

Dear ******************:

On May 30, 2023, we received your complaint, dated May 19,2023, filed with the Better Business Bureau.

You stated that you purchased a three-month service plan but canceled the service immediately. You stated that your service plan renewed automatically for three more months. You requested that we refund you for this latest three-month service plan.

Please be advised that our records show no notation that any request to disconnect your service was submitted.

You are advised prior to purchase that by making your purchase, you agree to enroll in autopay and that your service plan will automatically renew at the end of your billing period. This is why you were charged for an additional three months of service. Boost Mobile maintains that this charge for service remains valid, as you were provided disclosures stating that this would occur.

As this charge for service is valid, no refund will be issued. Please note that autopay is still currently active on your account. If you no longer wish to receive Boost Mobile service, please ensure that autopay is removed from your account. The account will be disconnected after your renewal date if no further payment is received.

Sincerely,

*******************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:           ****** /******* Better Business Bureau
                **************************************
                ******,** 80210

                *********************

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