Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,978 total complaints in the last 3 years.
1,512 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Monday May 22, 2023 I entered the Boost Mobile located at ************************************************************************ to get an ******* modem for the *** broadband free service. This was my 5th time coming to the store to achieve this. The sales associate told me that the modem costs $101 plus. I asked what is that for. She tried to fast talk me saying it was the modem plus activation fee plus some $15 fee. She then offers it to me for $85. I provided my *** application nbr and she takes 10 minutes to say the promotion is no longer available. Then takes another 20mins running my personal information on Qwest website and said I could get a phone or tablet. I explained that is not what I came in here for. She then states she can have *** contact me to set me up for $50 monthly broadband. I denied the service and stated I'm approved for free service and I'm just trying to get that. She then advises I add a line to my current cellular plan and use that for broadband. I again declined at this point I said fine just me me the modem. At this point 35 mins have gone by and I'm leaving she says comeback Wednesday and the promotion maybe back. On 5/25/23 I received a text from a *** technician after I advised her that I do not want any services with ***.
Business Response
Date: 06/21/2023
June 20, 2023

Ms. *************************
*************************************************************************

Re:BBB Complaint #********
562060720784 - *************

Dear **************:

On May 26, 2023, we received your complaint, dated May 25, 2023, filed with the Better Business Bureau.

You said you visited a Boost Mobile retail store trying to get an ******* device for the Affordable Connectivity Program (ACP) broadband free service offer. However, the store agent was not able to assist you. You said the agent tried to charge you $101.00 for the ******* device and then offered to set you up with *** service at $50.00 a month. After refusing all offers, you were still contacted by a *** installation representative regarding service installation.

Boost Mobile retail stores are independently owned and operated, and although they are subject to specific franchise service level agreements, they set their own, individual policies and procedures regarding products and services separate from Boost Mobile Wireless.

Thank you for reporting your experience; I have passed this along to my retail escalation team for further review.

You can use Find A Store on boostmobile.com to locate another store in your area, and it is advised to call the store first before going to confirm they are participating in the ACP.

We regret any inconvenience you may have experienced and we thank you for your business.

Sincerely,

***************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile

********** / ******* Better Business Bureau
********************************************************************

*****************************
Initial Complaint
Date:05/25/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a new Boost Mobile customer. My account with ******************** is locked and I can not get into the account to do upgrades or change my service. I have chatted with several agents who have the mindset of a toddler and was not helpful. I later chatted with an agent and told her I can't get into my account and that I know my username and password. However, it seem like they locked my account. The last agent told me to put a new email on my account to try to log in so we did that and changed my email and that didn't work. Boost Mobile know why my account is locked as every agent I talk to on the line reads notes on my account but won't tell me what it say or why my account is locked.
Business Response
Date: 06/21/2023
June 16, 2023

*************************************
**************************************************************

Re:BBB Complaint #********
************ - *************

Dear ******************:

On June 1, 2023, we received your complaint, dated May 25, 2023, filed with the Better Business Bureau.

You said you are experiencing issues with accessing your Boost Mobile account online.

Our systems are operating as designed; therefore, as stated in my email on June 15, 2023, please be sure that you have the Boost One app installed on your phone. If this issue persists, please contact Boost Mobile customer Care at ****************.

Sincerely,

***************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile

********** / ******* Better Business Bureau
********************************************************************

*****************************

Customer Answer
Date: 06/23/2023

Better Business Bureau:

I have reviewed the response made by the business and would like to accept their response only because I closed my account. This issue was a resolving issue and their agents were awful. The response from the business was to make sure I had the app installed yet they knew my phone wasn't a smart phone. After, so much headache I decided to close my account and move on to ****************.

Sincerely,

*********************************
Initial Complaint
Date:05/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had been a customer of Virgin ********************** for many years before they were acquired by Boost Mobile. In January of this year, I changed my internet provider from Spectrum to **Mobile and was offered additional discounts if I would transfer my mobile phone service also. On January 26, I contacted Boost Mobile and requested them to unlock my phone and port my phone number to **Mobile. Boost ported my number to **Mobile but either have refused or don't have the expertise to unlock my phone. Unlocking the phone is a *** regulation upon customer requests. I have visited their stores several times, they call their customer service, and customer service says the phone is unlocked which is incorrect. The Boost store manager says it is not unlocked, the **Mobile store manager says it is not unlocked, and ********* the phone manufacturer, says the phone is not unlocked. After weeks of having my phone unusable, I had to purchase a new phone. I contacted the *** but Boost has shown they are not going to cooperate. I either want the phone unlocked or an equivalent replacement.
Business Response
Date: 06/20/2023
June 15, 2023

*********************************
***************************
***********, ** 66018

Re:          BBB Complaint #********
                ************ - *************

Dear ******************:

On June 1, 2023, we received your complaint, dated May 25,2023, filed with the Better Business Bureau.

You said that you want your phone unlocked or replaced.

As stated in my response to your FCC complaint on May 1, 2023, regarding this same issue, two systems monitor the status of a phone and both of them now show the phone is unlocked; therefore, there is no need to provide a replacement. You can use it with any carrier you wish, but please understand that not every make and model of phone is compatible with every carriers platform. While we regret that you do not agree with the solution we proposed in our previous correspondence, we believe we have offered you a considered and fair option in response to your complaint. At this point, we respectfully consider the issue closed.

Currently,a ******** ************* 5G is discounted $259.99 to $149.99 on boostmobile.com.You are welcome to purchase it at the discounted price and have it unlocked without penalty.

Sincerely,

***************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:           ****** /******* Better Business Bureau
                **************************************
                ******,** 80210

                *****************************
Initial Complaint
Date:05/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cancelled my account with Republic Wireless in January 2023 after numerous failed attempts to troubleshoot ongoing service interruptions with assurances that I would be refunded the cost of the last failed month of paid service along with the expense paid to obtain a new SIM card to see if the service interruptions would resolve (according to their own return policy). Not only have they not refunded those monies, upon review of my historical bank statement on April 26, 2023, I discovered that the monthly charges continue long after I terminated my account. I logged into my old Republic Wireless account where I confirmed that my account was indeed cancelled and that no charges further charges were listed on the account's transaction history. That same day called their customer service line at ************* to complain and spoke with a manager "*****" who confirmed:1) that their own records show I closed my account on January 12, 2023 and that it remains closed;2) that they have no record of the charges or of any transactions after January 2023; 3) that, although they do have my card on file they could delete it, due to the account being closed; and 4) lastly, that they have no explanation nor knowledge of why or how I was continuing to be charged month. Without a means of tracking and accounting for their own revenue, this company is financially negligent.The agent said I could not speak to their legal department over the phone and that he could not transfer me to Billing nor Payroll because their "system doesn't allow it", nor could he transfer me to anyone else, and insisted that the only thing I could do was speak to my bank. Today, May 25, right on schedule Republic Wireless posted yet another illegal debit to my card, which brings the total of illegal charges up to $263.75, plus the $60 fee I will have to pay in order to have my bank to cancel my card and overnight me a new card = $323.75. Add to that the refunded months they promised me for failed service and bogus SIM card "fixes" they sold me, I am requesting to be made whole (minus my time) by a settlement payment to me for a sum total of $400. I have documentation and audio records of my conversations with Republic Wireless to support these figures and promises.
Business Response
Date: 06/02/2023
June 2, 2023

***********************************
*******************

Re:FCC Complaint #********
A00206335 - *************

Dear ********************:

On May 30, 2023, we received your complaint, dated May 25, 2023, filed with the ******* Communications Commission.

You said Republic Wireless continued charging you after your account was canceled.

I emailed you at ******************* to request more information from you regarding this issue.

As I advised you in my email, our records do not reflect the payments to which you refer. The last payment our records reflect was made on November 30, 2022.

Please respond to my email so I may better investigate this issue. We also recommend that you contact your bank regarding these charges.

Without further investigation and evidence of this issue, we are unable to provide you with compensation.

Sincerely,

*********************
Senior Corporate Case Manager
Executive Escalation Team
Republic Wireless, L.L.C.

cc: ******* Communications Commission
**************************************

*********************
Initial Complaint
Date:05/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Cl went into the ********* Boost store where he purchased his Mobile Hot Spot and purchased $30 of data time. Cl paid cash and the clerk stated that she sent the payment receipt to his email. Case Manager took cl to ******* to complete some food shopping. Cl still did not have service data on his hotspot and no receipt showed up in his email. Returned to Boost and they said that they could not give a refund as he paid in cash and it would mess up her drawer. The clerk called the Supervisor who also said there was nothing they could do about it. Cl still does not have the service data he paid for. The clerk stated she could not provide a receipt as she has been out of paper for weeks. The clerk wrote a receipt on paper to give us as proof.
Business Response
Date: 06/20/2023
June 8, 2023

*****************************
**********************
********, ** 44030

Re:          BBB Complaint #********
                ************ - *************

Dear ************:

On June 1, 2023, we received your complaint, dated May 25,2023, filed with the Better Business Bureau.

You stated that you visited a Boost Mobile store and made a payment of $30.00, but your account never restored the data. You indicated that the store representative was unable to provide you with a receipt, as they were out of paper, so they provided you a hand-written receipt. You said the store refused to provide you a refund. You requested a refund of $30.00.

On June 7, 2023, a refund check of $30.00 was submitted.

We strive to provide excellent customer service and we regret that your experience was unfavorable.

Sincerely,

*********************************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile

***************************************************************** /******* Better Business Bureau
                **************************************
                ******,** 80210

                *********************
Initial Complaint
Date:05/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My visual voicemail app has not worked for over a month. Technical support and customer service said they would fix it. They still have not fixed it. I cannot access visual voicemail as promised.
Business Response
Date: 06/20/2023
June 20, 2023

***********************************
19134 *******************************.
******, ** 80134

Re:          BBB Complaint #********
                ************ - *************

Dear **********************:

On June 1, 2023, we received your complaint, dated May 25,2023, filed with the Better Business Bureau.

You stated that your visual voicemail is not working properly. You requested that we correct this issue.

We are aware of this issue and are currently working toward a resolution. We regret any inconvenience this may have caused.

Please reinstall the BoostOne app to ensure the smoothest operation of your Boost Mobile visual voicemail.

Sincerely,

*******************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile

***************************************************************** /******* Better Business Bureau
                **************************************
                ******,** 80210

                *********************
Customer Answer
Date: 06/20/2023

Complaint: 20103934

I am rejecting this response because:
I followed your instructions.
I still get the error and inability to use my voicemail.
Please update your app so that it works. Thank you.

Sincerely,

*******************************
Business Response
Date: 06/30/2023
June 26, 2023

***********************************
19134 *******************************.
******, ** 80134

Re:          BBB Complaint #********
                ************ - *************

Dear **********************:

On June 26, 2023, we received your rebuttal, dated June 26,2023, filed with the Better Business Bureau.

You stated that you tried the recommended troubleshooting steps for your visual voicemail, but the issue persists. You requested that we update the app.

As I advised you previously, we are aware of the issue and are currently working toward a resolution. However, we are unable to provide a timeline for the issue to be resolved. We regret any inconvenience this may cause.

Sincerely,

*******************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile

***************************************************************** /******* Better Business Bureau
                **************************************
                ******,** 80210

                *********************
Initial Complaint
Date:05/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a phone at Boost Mobile in *********, ** on 4.21.23. My phone was turned off on 5.21.23. I paid upfront for 2 months of service. I called Boost Mobile who advised me to return to the store. I could not log into my account. He made an account for me but did not provide me with the information. Account number: ************
Business Response
Date: 06/20/2023
June 17, 2023

*****************************
****************************************. D
********, ** 61101

Re:          BBB Complaint #********
                ************ - *************

Dear **************:

On June 1, 2023, we received your complaint, dated May 25,2023, filed with the Better Business Bureau.

You stated that on April 21, 2023, you purchased a phone at a Boost Mobile retail location. You stated that even though you made a payment for two months of service, your service was interrupted on May 21, 2023.

Our records indicate that two service lines were created on April 21, 2023, and payment was received for one month of service for both lines, a total of $94.00.

Your service was interrupted, as your monthly payment of $94.00 was not received prior to your due date of May 20, 2023. Our records show that payment has been received and the service line is active.

Sincerely,

*******************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile

***************************************************************** /******* Better Business Bureau
                **************************************
                ******,** 80210

                *********************
Initial Complaint
Date:05/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So after having MetroPCS for a couple years, I had a phone with unlimited a tablet with Internet unlimited and home internet all for $80 a month. As I watch my broadcastings online so I must have unlimited and my equipment got damaged and they wanted me to pay a lot to fix it and I got upset so I needed to switch and I was stressed to quickly find service needed so was very tense worried and really trying to solve my problem of my family watching TV first employee can only speak broken English very confusing and hard for me to even or maybe even impossible to understand I asked questions many times cuz after asking I felt unsure like I asked four times of my total cost for unlimited cell and home unlimited home internet I could hardly understand but I understood her saying three times total cost that day was $110 and monthly cost would be around $80 close to what I had for unlimited cell and home Internet unlimited. I saw an Xfinity box that's what it was for she told me I didn't explain Xfinity was not in my RV Park I asked about a hotspot she said yes I could do that and it would be a part of my transferring service to boost. Would get a free cell phone and I again asked about the hotspot and cell phone were both unlimited service and I was told see/yes She knew she knew no details of cell phones available to me like if it had NFC memory type of CPU that was all unavailable I thought the store selling boost products would know that information so I had to search online myself for the details turned out kind of bad cuz I thought it had one thing turns out it doesn't so I was stuck with what I got but next we get to the money collecting part of my horrifying boost mobile experience..!!!I'm told I owe 102 or 110 one of the other so I paid it and I only agreed to pay it on what I was told not knowing what I was told was not the truth but in fact lies. So then after a while waiting to leave the store she then tells me it would be another $90 for the for the hot spot I asked what she was talking about and I got a story that I didn't understand in the language she was speaking for the most part and it did make sense she didn't help I was stressed and worried about getting my problem fixed at home I paid it again I asked many times if it was unlimited I was told yes. So I was not told how to sign up online or anything just that I had to put in the *** card myself into the phone and it would come on so I got out and once home first I plug in the hotspot and from the get-go it wasn't working it wasn't streaming online well at all kept dragging and stopping I can see it would not work I tried over and over thinking maybe I done something wrong but every time it just did not stream good enough but after doing a speed test it was only 9 to 10 MB per second where Metro PCS was 40 so after work the next day within 24 hours of signing up I was back to the store explaining my problem and I asked that I can return it and get a refund as it was not working so after waiting a long time she got off the phone with her boss and told me I wasn't permitted to do that that I was stuck being lied to and cheated with nothing I could do...???So being a polite nice gentleman I chose to just deal with it not causing any more stress or turmoil. So then the straw that broke the camel's back is when I went to watch TV 10 days later and it says your services disabled either to lack of data or payment what in the world is going on if I have unlimited data.?So then I tried to log in after figuring out I had to go to my.boostmobile.com once logged in I could not find my hotspot any info anywhere I go in again after work next day and learn not only was all the lies and bullcrat I was giving good enough but now I find out that my hotspot and cell phone service are on two different accounts not even the same.?That completely blows my mind of course I would never have joined knowing that up front and the store people want to treat me like I'm wrong I don't think so I have tried to go about this nicely but with no good results and have been told I'm not allowed to return products and get a refund so to make sure I do not get screwed I have written a letter explaining the deal After hearing what happened you told me there would be no problem of making things right for me.So depending what I'm told this time will determine if I hire said attorney, also post said happenings to the *** and the better Business bureau, along with all social platforms !This happened at the boost store located on East Tamiami trail ****** ******* ***** directly beside ***********************************************....I am *************************, ************, ******************
Business Response
Date: 06/20/2023
June 8, 2023

*****************************
**********************************************************************************************

Re:          BBB Complaint #********
                ************ - *************

Dear ******************:

On June 1, 2023, we received your complaint, dated May 25,2023, filed with the Better Business Bureau.

You said that you were provided incorrect information when you purchased a phone and hotspot device at a ******************** store.

Please note that Boost Mobile stores are independently owned and operated. Boost Mobile received no part of your purchase of the phone or hotspot device, so we are unable to provide a refund.

Our records indicate that you initiated two accounts, one with the $60.00 *************** Talk, and Text ****** Mexico plan, and the other with the $35.00 Unlimited Talk/Text with 35 GB of data. Please note that the second account has a capped data plan.

While we sincerely regret any inconvenience or confusion this issue may have caused, we are unable to provide the refund you requested. Please work with the store management to bring about a satisfactory resolution.

Sincerely,

*********************
Senior Corporate Case Manager
Executive Escalation Team
Boost Mobile

***************************************************************** /******* Better Business Bureau
                ********************************, #***
                ******,** 80210

                *********************
Initial Complaint
Date:05/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A cell phone I purchased on 4/21/2023 died on 5/22/2023. This phone has a 1 year warranty and carried by Boost Mobile. When going to store I was told not their problem. The following day I went to store and try again about warranty. I even called manufacturer and had them explain who is responsible. After standing there for four hours no decision was made not even by the owner. Today when I called ( 5/24/2023 ) no one knew what I was talking about.
Business Response
Date: 06/20/2023
June 19, 2023

***********************************
*************************************************************

Re:          BBB Complaint #********
                *************

Dear **********************:

On June 1,2023, we received your complaint, dated May 25, 2023, filed with the Better Business Bureau.

You stated that you purchased a cell phone on April 21,2023. You said the device stopped working on May 22, 2023. You requested a replacement device.

******************** is a cell phone service provider and does not provide replacements for devices used on its service. Please contact the manufacturer of the device for assistance with a warranty claim.

Sincerely,

*************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile

***************************************************************** /******* Better Business Bureau
                **************************************
                ******,** 80210

                *********************
Customer Answer
Date: 06/20/2023
One, The manufacturer of the phone said that Boost Mobile purchased the phone and warranty outright from Schok. PH# ************. Two, The store called Schok and was aware that they owned the warranty. Three, On June 9, 2023 I visited the store and the representative *****. I told her that I had never received a replacement phone. She then contacted the owner and agreed to replace my phone with a new one at no cost to me. So as far as I'm concerned the case is closed. Except Boost Mobile are sole owners of this phone and are responsible for it's warranty according to the manufacturer Schok.
Complaint: 20099491

I am rejecting this response because:

Sincerely,

*******************************
Business Response
Date: 06/30/2023
June 28, 2023

***********************************
*************************************************************

Re:          BBB Complaint #********
                *************

Dear **********************:

On June 27,2023, we received your rebuttal, dated June 26, 2023, filed with the Better Business Bureau.

You stated that you went back to the store from which you purchased the device, and the store agreed to replace the phone at no cost. You stated that you consider the case to be closed.

The Better Business Bureau requested that we respond to your statements saying that the device manufacturer told you Boost Mobile purchased the phone and its warranty from Schok. You were also told that Boost Mobile is the sole owner of this phone and is responsible for its warranty according to the manufacturer, Schok.

Boost Mobile does not purchase warranties from the manufacturers of the devices sold on the Boost Mobile website.

All Boost Mobile retail stores are independently owned and operated. If a device was purchased at a retail store, please contact the ownership of that store for confirmation of their ownership of the devices warranty

Sincerely,

*************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                **************************************
                ******,** 80210

                *********************
Customer Answer
Date: 07/07/2023
I believe that what I was told from Schok is true. The representitive at Boost store also talked to Shock and was told the same thing. Boost is responsible for the warranty.
Complaint: 20099491

I am rejecting this response because:

Sincerely,

*******************************
Initial Complaint
Date:05/25/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i have a boost mobile account and i just made a payment.I DO NOT USE AUTO PAY and all of a sudden the auto pay keeps turning on by itself.i called customer service to complain and i got no help.i dont want to be ripped off by this unscrupulous company.
Business Response
Date: 06/20/2023
June 8, 2023

***************************
******************************
********, ** 18507

Re:BBB Complaint #********
119938532402 - *************

Dear **********************:

On June 1, 2023, we received your complaint, dated May 25, 2023, filed with the Better Business Bureau.

You said that AutoPay keeps getting turned on for your Boost Mobile account.

Our records do not reflect any AutoPay payments for your account, nor is ******* active on your account.

Sincerely,

*********************
Senior Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

********** / ******* Better Business Bureau
*********************************************;
******, ** 80210

*********************

Customer Answer
Date: 06/20/2023

Complaint: 20103107

I am rejecting this response because:
they are not acknowledging thr fact that when i made a payment,it automatically turns on.i didnt turn on auto pay because i know tjese companies have dirty deceptive practices.its not on because i was finally able to tirn it off bit what happens when i pay my next bill?they need to accept fault and stop acting like they dont use deceptive methods.

Sincerely,

***************************
Business Response
Date: 06/30/2023
June 26, 2023

*******************************
******************************
******, ** 18507

Re:          BBB Complaint #********
                ************ - *************

Dear **********************:

On June 26, 2023, we received your rebuttal, dated June 26,2023, filed with the Better Business Bureau.

You said that Boost Mobile automatically enrolled you in automatic payments.

Please note that making a payment does not enroll you in AutoPay. You may have initiated AutoPay while making a payment, but you are not automatically enrolled.

Sincerely,

*********************
Senior Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

***************************************************************** /******* Better Business Bureau
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                ******,** 80210

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