Business Profile
Mobile Phone Service
Boost MobileHeadquarters
This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Mobile Phone Service.
Complaints
This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4,971 total complaints in the last 3 years.
- 1,514 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/28/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Boost has been overcharging me for my account. They turned off my phone 5 days ago saying itll be on within 72 hours. Also, I was due a refund and still has t been refunded for a payment that was over paid.Business Response
Date: 07/24/2023
July 14, 2023
*********************************
**************************************************************
Re: BBB Complaint #********
*************
Dear ****************:
On July 5, 2023, we received your complaint, dated June 28,2023, filed with the Better Business Bureau.
You stated that you have been overcharged for your Boost Mobile service. You indicated that your phone has been off for five days. You requested a refund.
We are unable to locate a Boost Mobile account with the information provided in your complaint. In my email to you on July 12, 2023, I requested *************** information, but I did not receive a reply. On July 14, 2023, I attempted to reach you by phone at **************; however, the line was answered and then immediately disconnected.
If you still need assistance with your account, please reach out to customer care at ****************.
We strive to provide excellent customer service and we regret that your experience was unfavorable.
Sincerely,
*********************************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
***************************************************************** /******* Better Business Bureau
********************************, #***
******,** 80210
*********************Initial Complaint
Date:06/27/2023
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid Boost Mobile twice on May 27th and it was taken out of my account on May 30th. One payment of $50 was paid by phone. One payment was by the Boost One mobile app of $77. They conveniently can not find the one made online. My phone has been suspended a d I am stuck on *******. The supervisor **** stated that I could not talk to a manager because they can not take a call. It took a an hour waiting to even speak to him. I stated that I could send them proof but he stated that he could not receive anything by email or phone but put a ticket in and stated I needed to pay again until they were able to solve it. The problem is that I do not have another $50 since they lost $77. This was poor customer service and refuses to turn my phone back on when I paid them a month earlier. This was ridiculous after they had me on the phone and then could not help me. I have attached a copy of my bank statement.Business Response
Date: 07/26/2023
July 26, 2023
***************************
******************************************************
**********, ** 27583
Re: BBB Complaint #********
************ - *************
Dear ****************:
On July 5, 2023, we received your complaint, dated June 27,2023, filed with the Better Business Bureau.
You said you made a $50.00 payment and a $77.00 payment, but only the $50.00 payment was applied.
I forwarded your complaint to the appropriate personnel for investigation and I am awaiting their reply. If they are able to locate the payment in question, it will be applied to your Boost Mobile account immediately.
They will also investigate how and why the payment was misapplied and they will address any system issues they find.
We sincerely regret any inconvenience this issue may have caused.
Sincerely,
*********************
Senior Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
***************************************************************** /******* Better Business Bureau
***********************************350
******,** 80210
*********************Initial Complaint
Date:06/27/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a *** card kit online through boost mobile to port in my number and switch to their service from another provider. I started the process 6/26/2023 at 3:45 pm when I received the sim kit in the mail. I called to activate the device and gave all the information that was needed. I called back two hours later and was told something was wrong with the *** card and it wont go through. I went to the local store and got a *** card. I called back and was told something different and that my port was messed up. The rep called my old provider and we got all information again and port was successfully on old provider end. I called over 30 times yesterday trying to get my phone fixed and each rep told a different lie and hung up the phone. I call back today and ** told to buy another *** card which was 30 more dollars. The rep stayed on the line and verified that this card would work and he processed it. That was 11:45am. My phone is still off and I have called the company again and have been told something else was wrong. I am out of 13.38x2 and 30plus tax for the other sim I had to purchase. And these people will not get a supervisor for me on the line. I just want my phone to be on and working. But they seem to not know what they are doing and telling lies to cover it up and hang up so I have to call back.Business Response
Date: 07/21/2023
July 21, 2023
***********************************
***************************************************************
Re: BBB Complaint #********
************ - *************
Dear ******************:
On July 5, 2023, we received your complaint, dated June 27,2023, filed with the Better Business Bureau.
You said you ordered a *** kit online and paid $3.38 twice plus $30.00 while trying to port your number in and activate service. However,you were unable to get the service to work. You would like your phone back on and to receive a refund for the *** cards you purchased.
A review of your account shows you successfully ported in your number and created an account, but have since ported out your number effectively canceling said account.
I found two $13.38 payments were refunded on June 27 and 28,2023. We do not have any other payments recorded in our system. If you made a payment at a retail store, you will need to pursue your refund through them or dispute the charge with your financial institution.
We regret any inconvenience you may have experienced.
Sincerely,
***************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
********************************, #***
******,** 80210
*****************************Initial Complaint
Date:06/27/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 6/26/2023 at 2:20 p.m. my order was processed for a new phone/account. I was sent an email that states "Tracking information should be available within 24 hours. Orders placed after 5 pm MT on Fridays will receive tracking information the following Monday." I called customer service 6/27/2023 at 3:20 p.m. and I was told that they cannot give me any information in regard to how long it will be until my order is shipped out. According to webpage which states "Orders typically ship the same day if ordered before 10 a.m. (MT). Orders placed after 10 a.m. (MT) will ship the next business day (excluding holidays and weekends)."Business Response
Date: 07/21/2023
July 18, 2023
Ms. ***********************
********************************
****, ** 28334
Re: BBB Complaint #********
************ - *************
Dear ******************:
On July 5, 2023, we received your complaint, dated June 27,2023, filed with the Better Business Bureau.
You stated you ordered a new phone, but you received no tracking information.
Our records show the phone was delivered via *** on June 29, 2023, under tracking number 1Z52A2590311795807.
Sincerely,
***********************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
***************************************************************** /******* Better Business Bureau
**************************************
******,** 80210
*****************************Initial Complaint
Date:06/27/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 4/5/23 we purchased 2 iPhone 11's and another on 4-6-23 for a total of 3 new iPhone 11's.order number's 4685-117389-5826---------- (upgrade) for ************ 4685-117470-5955-----------(upgrade) for ************ 4685-140849-5118-----------(upgrade) for ************ total for each phone was $160.49 for a total of $481.47 several weeks went by and we never received our phones. I've spent countless hours trying to resolve this issue with Boost customer support.. On 4-15-23 we received a refund to our bank for ONLY 1 phone for a total of $160.49 so we still have NO phones and am missing $320.98. It's been almost 3 months and we have NO new phones, are OUT money and also LOST out on our upgrade values.... We have been faithful customers for 15 years.. No person that we have spoken to has been able to make sense of our problem and we've received answers from each person (including) management.. NOBODY knows where our phones went and where our money is.. Boost mobile can NOT provide me with any tracking numbers or any more information.. I would like to speak to someone who can make this right..Business Response
Date: 07/21/2023
July 19, 2023
*************************
******************************************************
Re: BBB Complaint #********
*************
Dear ****************:
On July 5, 2023, we received your complaint, dated June 27,2023, filed with the Better Business Bureau.
You stated that you placed an order for three devices in early April 2023. You never received them and you only received a refund for one. You requested a refund of $320.98 for the other two.
I submitted a request for a refund of $320.98. Please allow seven to ten business days for processing. Please be aware that if you have disputed the payment through your financial institution, the refund will not be processed.
Sincerely,
*************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.
***************************************************************** /******* Better Business Bureau
**************************************
******,** 80210
*********************Customer Answer
Date: 07/22/2023
Complaint: 20243209
I am rejecting this response because: As stated, I lost our "upgrade status" if the Upgrade Status can be returned to normal, I will accept.
Sincerely,
*********************Business Response
Date: 08/12/2023
August 8, 2023
************************
******************************************************
Re: BBB Complaint #********
*************
Dear ****************:
On August 8, 2023, we received your rebuttal, dated August 7, 2023, filed with the Better Business Bureau.
You rejected our response stating that you request that the upgrade status on your account be restored.
Unfortunately,it is not possible to restore the upgrade status on an account. We apologize for any inconvenience this may have caused. It may be possible to upgrade a device through a ******************** retail store; however, please be aware that all Boost Mobile retail stores are independently owned and operated, and they set their own prices for products and services.
Due to your long history with Boost Mobile, I have applied a credit of $120.00 to your account to cover one month of service.
Sincerely,
*************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.
**************************************************************** / ******* Better Business Bureau
****************************************
******, ** 80210
*********************Initial Complaint
Date:06/27/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, Icalled boost on 6/25/23 for a refund on my account and a couple days later people have advised they have been calling me and the customer service rep changed my phone number with out my permission. MY original number was ************ ****, i want my old number backBusiness Response
Date: 07/21/2023
July 5, 2023
Allicat Allicat
***************************************************************
Re: BBB Complaint #********
************ - *************
Dear Allicat:
On July 5, 2023, we received your complaint, dated June 27,2023, filed with the Better Business Bureau.
You stated that your phone number was changed without your authorization. You requested that we restore your old number to your Boost Mobile account.
Please be advised that our records show your account was accessed with your four-digit security PIN prior to the phone number change request. Boost Mobile recommends changing your security information to ensure that only authorized changes are made to your account.
We do not currently have an established process to restore a phone number, but we are working on it. We regret any inconvenience this may cause.
Sincerely,
*******************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
***************************************************************** /******* Better Business Bureau
**************************************
******,** 80210
*********************Customer Answer
Date: 07/21/2023
Complaint: 20243042
I am rejecting this response because: The agent on the phone asked for my pin code For my account, that's the only reason it was Access by the agent. Please listen to that call she asked me for my pin number. I never authorized my number to be change From The number ************. The original reason for my call was that I overpaid my account and asked for a refund. I did not ask for my number to be changed. You did not listen to that call. I used that number for my airbnb business. It's unfair, and i'm seeking that you restore my number or give me monetary reparations. It's not fair that people that do not. It's not fair that people that do not speak English are handling American accounts. Please listen to that call. I never authorized for my phone number She asked for my pin number so she can verify my account.
Sincerely,
Allicat AllicatInitial Complaint
Date:06/27/2023
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After being a loyal customer for over 10 yrs I was forced to leave this carrier. They have merged apparently in a horrible way with the Dish network and I had no cell service for 5 days. I called daily to check on this and was told they were working on it. Finally I had to switch carriers. They would not allow me to port out my number without supervisors getting involved. Finally my number was ported out on 6/13 to Tmobile. I had pre paid ***** on 5/30 TO Boost. I was without service due to their internal issues starting on the 9th of May. I WANT a credit for no services for the 21 days of June. They refuse to provide a credit after numerous calls and even went so far to tell me my account is active still with them despite it being closed for 2 weeks. This company has lost my business forever I was a loyal subscriber back when NO one would use them. Very disappointed in the 2 week run around they have given me. It is Fraud to charge and keep monies for a service you no longer provide. I plan to also contact the *** about this company and their practicesBusiness Response
Date: 07/21/2023
July 18, 2023
Mr. ****************
** 28792
Re: BBB Complaint #********
*************
Dear Mr. ****************** July 5, 2023, we received your complaint, dated June 27,2023, filed with the Better Business Bureau.
You said that when Boost Mobile merged with DISH Network,you did not have service for five days, which caused you to switch to another carrier, but we would not initially allow you to port your phone number. You stated that you made a payment of $45.50 on May 30, 2023, and you requested a refund for 21 days without service.
Unfortunately, the account is in the name of a different person, and although you only provided your zip code in your complaint, it differs from what is on the account and is in a different state. Generally,once a payment is made to a Boost Mobile account, it is nonrefundable.Therefore, I cannot release any information unless the account owner contacts me and provides the account security PIN and their authorization to discuss this matter with you.
If there are further questions or concerns about this issue,please feel free to email me at ************************************************.
Sincerely,
***************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
***********************************350
******,** 80210
*****************************Initial Complaint
Date:06/27/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I never received my two hundred dollar gift card from the boost mobile that I was promised. My wife and I open up two accounts with boost mobile in december for christmas gift to each other. The sales person said that we can receive $200 apiece for opening up two lines. The sales person said just make three consecutive payments and we should receive our gift cards email by the fourth month. That should have been April. We have call the customer service and went down to the store and was told many times that we should get the email link within a couple of days. Now day 6/26/23. The store person said I will not receive anything he is sorry. No real explanation he just said that the boost mobile is not sending anymore gift cards out. I feel scam, robbed.Business Response
Date: 07/21/2023
July 18, 2023
***************************
**********************
*****, ** 11727
Re: BBB Complaint #********
*************
Dear ****************:
On June 30, 2023, we received your complaint, dated June 27,2023, filed with the Better Business Bureau.
You stated that you signed up for Boost Mobile service under an offer to receive a $200.00 electronic gift card after making the first three on-time monthly payments. You requested that you receive the gift card.
Unfortunately, this offer was to be redeemed no later than May 29, 2023, and it is therefore is no longer available.
Sincerely,
*************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.
***************************************************************** /******* Better Business Bureau
********************************, #***
******,** 80210
*********************Customer Answer
Date: 07/23/2023
Complaint: 20237619
I am rejecting this response because:
Sincerely,
***********************I do not accept their response. My wife and I should have received our gift cards by the beginning of April. We we contacted the boost mobile store and called customer service. They would say look for the email. We should receive it. My wife and I contacted the customer service 4 times. They even said they were behind. I feel they were buying time. We made our payments on time. Never missed a payment. I feel cheated. I even read from your BBB site, I I'm not the only one they did this too.
Initial Complaint
Date:06/27/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
12/12/2022 I paid $40.00, for my monthly cell phone charge after being billed the previous 11 months before at $25.00. On 12/12 was renewal after the Lifeline Program ended. My usual monthly charge was $25.00. However they charged me on 12/12/2022 $10, then another $30. Then I had nothing but problems with the network, after several attempts to get it right I cancelled and went with another carrier. 2/27/2023 - After my phone not being compatible with Boost had a special of unlimited talk, text, and data for $25.86 . So I decided to try them again since it was under a new company. Well it is now June and still do not have service or a refund. I have called many times with different answers, such as as soon as the 2 systems merge I will have service, the system is down. I asked for a refund and as soon as the systems merge and my accounts merge, I could get a refund.I would like $55.86 refund.Business Response
Date: 07/21/2023
July 19, 2023
***************************
*********************************************************
Re: BBB Complaint #********
************ - *************
Dear ****************:
On July 5, 2023, we received your complaint, dated June 27,2023, filed with the Better Business Bureau.
You stated that you reestablished service with Boost Mobile but you have not received service, so you requested a refund of $55.86.
Boost Mobile has historically provided service on the **** Network, which was operated by Sprint. After Sprint and T-Mobile merged in July 2021, T-Mobile announced its plan to shut down the remaining Sprint cellular towers, meaning phones that accessed the Sprint Network would no longer work.Despite our requests to delay this, T-Mobile refused and the old network started being decommissioned on March 31, 2022.
Due to this occurrence, your account was migrated to a new system. Please visit *********************************************************************************** for more information on Boost Mobile's new account management tools.
The Boost Mobile Terms and Conditions disclose that payments remitted to Boost Mobile are final and non-refundable; therefore, your request for a refund is respectfully declined.
Sincerely,
***********************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
********************************, #***
******,** 80210
*****************************Customer Answer
Date: 07/21/2023
Complaint: 20241766
I am rejecting this response because: I paid for a service and NEVER received the service from December 2022 through today. How can you keep money when no services or goods were received. I went to the *** you listed by following the link and I screenshot and attached it, page doesn't exist - it seems to be Boost mobile's mantra now.
Sincerely,
***********************Business Response
Date: 08/12/2023
August 10, 2023
***************************
*********************************************************
Re: BBB Complaint #********
************ - *************
Dear ****************:
On August 8, 2023, we received your rebuttal, dated August 7, 2023, filed with the Better Business Bureau.
You maintain that you paid for service you did not receive and continue to request a refund.
As previously stated, your account was migrated to a new billing system and we have no record of your payments. Additionally, the Boost Mobile Terms and Conditions state that payments made are final and non-refundable.
As an exception, I submitted a refund for $25.86. Please allow ***** business days for processing and delivery.
Sincerely,
***********************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
***************************************************************** /******* Better Business Bureau
********************************, #***
******,** 80210
*****************************Initial Complaint
Date:06/26/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had been a Republic Wireless customer for close to **************************************************** I called the company to ask what I needed to do to move my number away to a different carrier. They gave me the port out number, and on 2.26.23, I initiated the transfer to ************ with whom I activated my 6 month service plan. However, I soon received an error email saying that the transfer could not be completed due to inaction on the part of DISH / Republic Wireless. I called Mint, and they said that DISH/RW was not releasing the number. During this period, DISH was having internal communications errors, resulting in many phone calls with me trying to contact them, fruitlessly. It was not until March 23, 2023 that I finally was able to speak to a human at DISH, explain the situation, and have them complete the transfer. This was after 2 months of me paying for 2 different companies' phone service. The clock was running on my 6 month Mint plan, and I was unable to use the service due to DISH's own technical problems. I request that DISH refund me the $50 spent on 2 months' unusable service.Business Response
Date: 07/03/2023
June 27, 2023
*******************************
707 ***************., Apt. 1139
*************, ** 94040
Re: BBB Complaint #********
A00223392 - *************
Dear ******************:
On June 27, 2023, we received your complaint, dated June 26,2023, filed with the Better Business Bureau.
You said that you are due a refund because you were charged for service when you had already paid.
A review of our records indicate that you made three payments totaling $46.30, but you received two refunds: one in December 2022 and another in January 2023, totaling $86.02. Your February 2023 balance was credited and not paid.
As you have already received refunds in excess of the charges applied in December 2022 and January 2023, we are unable to provide you any additional refunds.
Sincerely,
*********************
Senior Corporate Case Manager
Executive Escalation Team
Republic Wireless, L.L.C.
***************************************************************** /******* Better Business Bureau
********************************, #***
******,** 80210
*********************
Boost Mobile is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.