Business Profile
Mobile Phone Service
Boost MobileHeadquarters
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Complaints
This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4,973 total complaints in the last 3 years.
- 1,510 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/03/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a phone on line for ******, once i recieved it, i attempted to activate, keeping my number. That never happened. They activated my account but the phone never worked. They took ******, from my bank acct. When we couldn't get the phone working, i returned it, and went elsewhere. They refunded 199. For the phone, but kept ***** for my acct. that never came active. I attempted to get a refund, but they refused, saying policy prevented it. I lost my phone number, due to their negligence, they refuse to refund my money for an account that never actually opened! The phone not coming on, was not my fault at all! I don't understand why they get to keep my money, for a phone line, that never worked.Business Response
Date: 06/26/2025
June 7, 2025
Mr. ****** ******
**********************
Plaistow, NH 03865
Re: BBB Complaint #********
************** - *************
Dear ************************** 3, 2025, we received your complaint, dated June 3, 2025,filed with the Better Business Bureau.
You said that you were unable to activate a device you purchased from us, and you decided to return it for a refund. You stated that you received a refund, but it was $72.00 short. You were told a service refund could not be provided due to our policy. You requested a refund for unused service.
When we spoke by phone, I advised you that normally payments made for service are nonrefundable, as outlined in our terms and conditions. However, in the interest of customer service, we will issue a $72.00 refund. Please allow five to seven business days for processing.
I advised you that you could port out your phone number if you are interested, but you said it was not necessary.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** /******* Better Business Bureau
*************************************************;
******, CO 80210
****** ********Customer Answer
Date: 06/26/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:06/03/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 5th I went to the boost Mobile store on ******************* in ************ I was there to ask questions about getting new service or switching my service to their company and purchasing an unlocked phone out right. One of the main questions that I asked the clerk was once I purchased the phone if I decided to change my service to another provider would I be able to use headphone with the new provider with the phone be unlocked the clerk explained to me that yes the phone would be unlocked and I would have no problem taking my phone to another provider there were no restrictions noted to me as to how long I would have to stay with boost or if it would be okay to leave and take my phone with me he also showed me in the phone where it said the phone was unlocked and owned by me. For that reason I decided to purchase was the ******** razor 2024. Within 2 days the phone I started having problems with the phone and the service calls would drop the *** card would show couldn't make calls couldn't receive calls I called boost to troubleshooted with them several times I reset the phone I asked could I bring the phone back was told no. I suffered through this bad service for over 2 months finally I decided to switch my service to another provider when I went to switch the phone to the new provider then it says the phone is locked I cannot switch it to another provider so I contacted boost they tell me no you have to stay with us for a year even though the service is bad before you can take your phone. I will not pay for bad service I have paid for a phone that I should have been able to do with what I want to do with now I am stuck with a phone that I cannot use and I am out of my money. Since I was told at the beginning that the phone would be unlocked and I could take it with me to any provider that I choose that is the resolution that I desire. I do not want any money back from boost and I do not want their service because it's trash.unlock the phone.Business Response
Date: 06/26/2025
June 13, 2025
Ms. ****** *********
**************************
****************
Re: BBB Complaint #********
************** -2025-06-11248
Dear ***************************** 3, 2025, we received your complaint, dated June 3, 2025, filed with the Better Business Bureau.
You stated that you purchased a phone from your local retailer who assured you it would be unlocked upon purchase. When you attempted to transfer your device to a new provider, you discovered it was locked. You requested your device be unlocked.
When we spoke, you provided proof of purchase and I informed you the device was discounted. Therefore,is required to remain active with Boost Mobile for a period of 12 months per our unlock policy. Nonetheless, in the interest of customer satisfaction, your device was unlocked.
We regret that your experience was unfavorable.
Sincerely,
Sienna ******
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210
****** ********Customer Answer
Date: 06/27/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *********Initial Complaint
Date:06/02/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
my account was charged an auto pay for 160$ and I call the Boost Mobile and they said that they cannot refund the auto pay made within one day, They charge the card without authorization and even I said that I don't want to use the service from boost mobile, they still force me to use the service and reject the refund, they tell me that I need to use for another month and reject the refund.Business Response
Date: 06/26/2025
June 7, 2025
***** *****
*******************
*********, CA 94086
Re: BBB Complaint #********
************** - *************
Dear ***** *****:
On June 3, 2025, we received your complaint, dated June 2, 2025,filed with the Better Business Bureau.
You expressed concern with being charged for service that you did not authorize. You contacted customer care and you were denied a refund.
Normally payments made towards service are nonrefundable, as outlined in our terms and conditions. However, in the interest of customer service, I requested a refund of your $160.00 payment. Please allow five to seven business days for processing.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** /******* Better Business Bureau
******************************************;
******, CO 80210
****** ********Initial Complaint
Date:06/02/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We procured an account with ******************** online on or around 4/13/2025. Their promise is affordable and reliable cell service. From the first day our service has been horrible. Dropped calls, unable to make or receive calls and messages, unable to connect to the internet. At least three times a day my phone loses contact with the network and shows as only able to be used via wifi. We went into a local store on or around 5/1/2025 to seek clarity and assistance regarding the service. We were told that they were actively working on the network and it would be better in about a month. We waited, and the service seemed to get worse. So we made the decision on 5/30/2025 to cancel our service and return the phones. I have a terminally ill father that I care for, and I need reliable cell phone service. We have called and spoken to every department at Boost, and been told that we cannot return the phones and cannot continue to make payments on just the phones and take the phones elsewhere to another provider. The only way the phones are usable, is if I pay the $2099.80 in full, which is something that is unaffordable for my family at this time, which is why we financed them to begin with. We simply want to either:1. Continue making payments on the phones to Boost, with an unlock code to take them to a new cell provider.or 2. Return the phones for a full return/refund leaving us with no liability at all. We cannot make them adhere to the promise to provide reliable service, but at least we can try to do something about their customer service, also horrible, and affordability. I am having this service turned off, so may not be reachable at the listed number. My alternate number is ************.Thank you.Business Response
Date: 06/26/2025
June 16, 2025
Ms. ****** ******
****************************************************************
Re: BBB Complaint #********
************** -2025-06-11218
Dear ************************** 2, 2025, we received your complaint, dated June 2, 2025, filed with the Better Business Bureau.
You stated that you have been experiencing ongoing service issues since you established your account on March 29, ******** your attempts to resolve this with customer care were unsuccessful. As a result, you requested to return both your devices; however, you are outside the 30-day return window.
When we spoke on June 4, 2025, I advised you that an exception would be made and you would be able to return your devices. I provided you with a prepaid shipping label and advised you that once the devices are received, I would cancel the remaining financing on both. I also provided you with the port-out PINs to transfer the associated phone numbers to a new carrier.
We regret any inconvenience.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
**** ******
Senior Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
***************************************************;
******,CO 80210
***** *****Initial Complaint
Date:06/02/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 5/22/2025 I when to get a upgrade on my phone now I have been doing business with boost for a long time so my phone bill was grandfather in at $35 a month so upon getting my upgrade on that day I ask the sell lady this want change my bill she reassured me that it want change she even. Try to get me to switch to a $25 plan but I didnt want to miss up my $35 plan I was grandfather in to so I ask her this several times and again reassured me I even check my receipt to make sure so on 6/1/2025 I wake up to my phone off I called boost mobile and let them know what happen and they said it comes with the upgrade and that my plan is no longer $35 but $60 now and that boost mobile store should have said something to me but and that there nothing they can do so I ask for the supervisor and she credited the other $30 to the account but they cant put me back on my original plan and that my bills $60 a month from now on will email receipt if need beBusiness Response
Date: 06/26/2025
June 20, 2025
Ms. ******* *****
*****************************************************************
Re: BBB Complaint #********
*************
Dear ************************* 3, 2025, we received your complaint, dated June ******, filed with the Better Business Bureau.
You stated that you went to a Boost Mobile store to upgrade your device. You indicated that although you were eligible for an iPhone 15 for $200.00, you found that the plan had been changed to $60.00 after the upgrade was completed. You said that you received a credit for the first month of service after the upgrade. You requested that the account be placed back on the original $35.00 plan.
The Boost Mobile terms and conditions disclose that a device purchased at a discounted rate must remain on a higher-level service plan for twelve months.
As a courtesy, an exception to this policy was made and a request to change the plan on the account to the $35.00 Unlimited Talk and Text w/ 6 GB of data plan was submitted.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** *******
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** /******* Better Business Bureau
*************************
******,CO 80210
***** *****Initial Complaint
Date:06/02/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a new iphone 16 pro max 256 gb from this provider. To date, the phone has dropped more calls than I can count. Boost has also locked the sim to the phone so that it can not be used with any other carriers but fail to provide adequate solutions to this problem. I have contacted customer service numerous times and it has all fallen upon deaf ears. The phone does not work, the cellular reception is horrible (at best), it constantly drops calls. I've chatted with representatives numerous times about this, I've called numerous times about this and the company seems to just not care at all.Business Response
Date: 06/26/2025
June 20, 2025
Mr. ******* ********
***************
**********************
Re: BBB Complaint #********
*************
Dear **************************** 2, 2025, we received your complaint, dated June ******, filed with the Better Business Bureau.
You stated that you have experienced poor service, including dropped calls. You mentioned that your device is locked to ********************. You requested to receive a refund or a replacement device.
Our records show that your device was financed through Boost Mobile. Per the Boost Mobile terms and conditions, a financed device can be unlocked after the device is paid in full.
A review of your account found that we have taken measures to improve the quality of the service in your area. Please continue to report any future issues to customer care. If you believe your device is causing problems with your service, please contact the manufacturer of the device.
Sincerely,
***** *******
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
***** *****Initial Complaint
Date:06/02/2025
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
*** ****** I completed an online order to add 2 apple watches to my account. I made my first call around *** 19 asking about my order. I was placed on an hour and an half and was told that. Boost forgot to email me to identify myself. I was asked several questions about my self. I was later told on that call that I had identified myself.. I was also told that my 2 watches would be mailed within two business days. I called back *** 22nd and I was told that Boost doesn't know what is going on with my account and I was sent over to several different customers reps. *** ***** I was told that ********************** was waiting for their carrier service to reach out for pick up. At that time I express how dissatisfied I was with boost and how I have been a customer for over 5 years and How my account is not treated with priority. I was given an ticket number ******* and was told that someone. I spoke ***** an manager with Boost and he stated that they was continuing to work on the issue with no updates. I stated that I've been waiting an month. I was offered an 20$ credit to my account. I refused the offer.Business Response
Date: 06/25/2025
June 16, 2025
Ms. ***** ****
********************
*******, WI 53704
Re: BBB Complaint #********
************ - *************
Dear ************************ 2, 2025, we received your complaint, dated June 2, 2025, filed with the Better Business Bureau.
You stated that you placed an order for two Apple watches, but you did not receive them. When you advised customer care, they provided a ticket and offered you a $20.00 credit while they conducted an investigation. You asked for the order to be fulfilled, to receive a refund for the watches and additional compensation beyond what was already offered.
I left a voicemail for you at the provided phone number.
A review of your account found that your order was fulfilled via the ticket customer care placed and you have since activated both watches. In the interest of customer loyalty,a credit for one month's service has been applied to your account for the inconvenience.
We regret that your experience was unfavorable.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
Sienna ******
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
*************************************************;
******,CO 80210
****** ********Customer Answer
Date: 06/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ****Initial Complaint
Date:06/02/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called in April 2025 to pay off my phone. At that time the customer *** said I needed to pay the phone service for the month, plus the balance of my phone. I paid *****.I have called 2 times. The first call it was told to me that my phone was paid off. Now I want to cancel my service and they tell me I still owe ***** for my phone. I want to cancel and they won't let me.Business Response
Date: 06/25/2025
June 12, 2025
Ms.*** *********
PO Box 2641
********,** 98292
Re: BBB Complaint #********
************ - *************
Dear ***************************** 2, 2025, we received your complaint, dated June 2, 2025, filed with the Better Business Bureau.
You said you called in April 2025 to pay off your device. You paid a total of $76.53 and you were told you still owe $35.00 for the device itself. You requested to cancel your service, but indicated that we would not let you.
In our email correspondence, I informed you that the payment for the device went towards the service itself. We regret this inconvenience. A refund of $30.47 was issued to your card ending in 4291 on June 6, 2025. Please allow 3-5 business days for processing and delivery.
When I spoke with ******* *********, I collected a payment of $35.00 and unlocked the Galaxy A23 5G with IMEI ***************. Please allow 72 hours for this to process. Also ensure your phone is powered on, has the most current update and the Boost Mobile SIM card is inserted.
Please note unlocking a device will not necessarily make a device interoperable with another carriers network. In other words, a device designed for one network is not made technologically compatible with anothers network merely by unlocking it. Additionally, unlocking a device may enable some functionality of the device, but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network).
Your account has been canceled; we regret any confusion.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
***************************************************;
******, CO 80210
****** ********Initial Complaint
Date:06/02/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im a longtime customer of ********************** and I bought a new iPhone 13 and there is no option for Rcs text messaging when should be, Ive been on a group chat for 6yrs with friends and can no longer participate I can see my friends texts.I cslled apple support and they went through some steps with me and said its a carrier issues do I called boost tech support 3 time and got no where every time it came down to reseting my network settings and that did nothing. ***** support told me my phone is just set up for sms and voice in the carrier settings. This one: What is an IP Multimedia Subsystem (IMS)? IP Multimedia Subsystem or IMS is a standards-based architectural framework for delivering multimedia communications services such as voice, video and text messaging over IP Please help!!Business Response
Date: 06/30/2025
June 20, 2025
Mr.******* *****
252 Winthrop Shore Dr.
Winthrop,MA 02152
Re: BBB Complaint #********
************ - *************
Dear ************************* 6, 2025, we received your complaint, dated June 2, 2025, filed with the Better Business Bureau.
You said you purchased an iPhone 13, but you have been unable to send or receive text messages in your group chat with it. You also expressed frustration with your issue not being resolved by technical support.
My attempts to contact you on June 19 and 20, 2025, at ************** were unsuccessful, but I left a message each time. I also sent an email to ******************* with a request that you contact me.
Our records show you have since informed technical support that the issue was resolved.
We apologize for any inconvenience this may have caused.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
*******************************************;
******, CO 80210
****** ********Customer Answer
Date: 06/30/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *****Initial Complaint
Date:06/02/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 5, 2025 an order was placed to activate service for a "bring your own phone" my phone that is less than a year old and 5G compatible and when the **** number was entered on the Boost website it indicated that the phone was "a perfect match". I received the *** from Boost, I installed it and called Boost customer service to install it. They asked for the **** number and said it was not compatible. I explained that their website said it was a "perfect match" . They said it was not compatible with *** network. I explained it was compatible since the phone had been on the *** network through *********. Boost customer service just made up BS and Tried to sell me a Phone that was more than double the suggested retail price. I have re-entered the **** number for both (dual sim) on the Boost website and it always says it's a perfect match. I have tried to activate my phone on the Boost network five times already (both directly and through internet) and they always revert to trying to upsell to one of their over priced phone. I allege this is illegal bait and switch or upselling since their false claims of incompatibility is their scam to sell over priced phones. My phone is not locked and the Globe/*** sim card was replaced with the Boost sim. My phone recognizes the Boost sim and shows service disconnected, but Boost refused to connect (activate my service) that I paid for already. Boost also keeps sending emails telling me to activate but my response to their emails always end up in their scam upselling attempt.Business Response
Date: 06/25/2025
June 6, 2025
Mr. ******* *****
***************************
*************** 72412
Re: BBB Complaint #********
************** - *************
Dear ************************* 2, 2025, we received your complaint, dated June 2, 2025,filed with the Better Business Bureau.
You said that you checked your device's compatibility before you attempted to activate it on our network, and you were advised that it is not compatible and it was recommended that you upgrade said device. You want to be able to activate your device under the AT&T network.
A review of your devices IMEI ******************************** reveals that it is compatible under our T-Mobile network access. I sent you a SIM card tied to the only network compatible with your device.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** /******* Better Business Bureau
*************************************************;
******, CO 80210
****** ********Customer Answer
Date: 06/30/2025
Complaint: 23406914
I am rejecting this response because: The first sim that was sent shows up as AT&T network. This requires that Boost activate my access for my cell phone. The sim shows up on the cell phone details as AT&T, disconnected status. I tried to activate my service by calling Boost directly and that is when the Boost *** said it was incompatible and tried to upsell me to buying a phone from Boost. I then tried to activate the phone by going on line and following the Boost instructions. The activation process got up to just before assigning a number and then said the phone would not work on Boost network. Since then another *** overnight letter showed up, but it had no instructions or correspondence. I inserted the sim and it shows up as T-Mobile. When I went online to activate online, the website said the *** ID was not valid and prevented continuing the next step for activation. FYI, this phone worked on the AT@T network using *************************** so I know my phone is compatible and works with the AT&T network. I have another phone that uses T-Mobile, but the cell signal does not reach my house and I have to walk to the top of a hill, or drive closer to the cell phone tower to get service. This is why if Boost tries to call me on my other phone, they should leave a voice mail or SMS message using the ************** number.Business Response
Date: 07/09/2025
July 8, 2025
Mr. ******* *****
*****************************
*************** 72412
Re: BBB Complaint #********
************** - *************
Dear Mr. **************** July 7, 2025, we received your rebuttal, dated July 7, 2025,filed with the Better Business Bureau.
You rejected our response stating that you were unable to activate your device with the *** card we sent you.
We regret that we have been unable to activate your device on our network. If the *** card we sent does not work, you will need to find another provider that is compatible with your device. I requested a refund for your $15.18 payment. Please allow five to seven business days for processing.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** /******* Better Business Bureau
******************************************;
******, CO 80210
****** ********Customer Answer
Date: 07/14/2025
Complaint: 23406914
I am rejecting this response because: The Boost representative said they would try to resolve the problem internally since the *** code on my phone shows up as a perfect match to the Boost network. The representative also admitted that the second sim card had some unknown problem with the Boost network. The returning of the first payment does not properly compensate me for the time I have spent trying to resolve Boost's problems. If you want to resolve this matter, I can suggest you send me a cell phone that you tried to upsell me at no charge. Another option would be to reimburse me for my time (if you agree to this I will send you an invoice). Sincerely,
******* *****
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