Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,971 total complaints in the last 3 years.
1,514 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For the past 4 months since the merger with Dish, I have been unable to access my account online. I am fully aware that Im grandfathered in, thats not the issue. I also do not have an issue with my bill every month, as I do pay it through the automated phone system. I actually love my service. My issue at hand, is that I have to pay my bill every month to continue service, yet I can not access my account online via the app or the website. I have spoken to several customer service representatives and complained ad nauseum, and my problem is not solved as of yet. Complaining to the BBB is my last recourse before I seek legal action. I would access to my account via app or website, because again- this issue has been going on for 4 months. I love my service and do NOT want to cancel, I just want access to my account since I have to pay every month.
Business Response
Date: 07/26/2023
July 13, 2023

Ms. ******************
**********************************************

Re:          BBB Complaint #********
                ************ - *************

Dear ************:

On July 7, 2023, we received your complaint, dated July 1,2023, filed with the Better Business Bureau.

You said that you were experiencing an issue logging in to your online account.

Please note that DISH Network purchased Boost Mobile on July 1, 2020.

We are aware of a small number of accounts that migrated from the Legacy system to the new billing system that are experiencing this issue. Our Engineering Team is working on a resolution and this issue will be corrected as soon as possible.

We sincerely regret any inconvenience this issue may have caused and we appreciate your patience.

Sincerely,

*********************
Senior Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

***************************************************************** /******* Better Business Bureau
                **************************************
                ******,** 80210

                *********************
Initial Complaint
Date:06/30/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a formal complaint against Boost Mobile regarding their failure to comply with their agreement to unlock my phone, as per the terms and conditions outlined in their service agreement. This device has been active for over 12 months and I have never missed a payment. I have also called several times and have spent hours speaking to different customer service representatives that all give me the same response. "The mobile device shows that it is unlocked on their end". I have also physically taken my device to my local ******************** Store and they confirmed that it is still locked and states that only Customer Support can assist. I have requested several times to have this escalated and to speak to a manager but have been met with unhelpful responses and prolonged delays. I find this lack of responsiveness highly disappointing and frustrating; and would like this to be resolved ASAP. Most recent ticket number from June 16th is ******* Thank You
Business Response
Date: 07/26/2023
July 24, 2023

***************************
************************** 2
*********, ** 01609

Re:          BBB Complaint #********
                ************ - *************

Dear ****************:

On July 6, 2023, we received your complaint, dated June 30,2023, filed with the Better Business Bureau.

You requested your device be unlocked.

Boost Mobile will unlock a device under the following circumstances:

?The device has not been reported as lost/stolen or otherwise flagged as ineligible for unlocking
?The device has been active on the associated account for at least 12 months

Our records indicate that your unlock request has already been granted; please ensure your phone is powered on and the Boost Mobile *** card is inserted.

*** Unlock refers to enabling the *** slot of a device to allow insertion of another carriers *** card. Unlocking a device will not necessarily make a device interoperable with another carriers network. In other words, a device designed for one network is not made technologically compatible with anothers network merely by unlocking it. Additionally, unlocking a device may enable some functionality of the device, but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network).

Sincerely,

*******************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                **************************************
                ******,** 80210

                *********************
Customer Answer
Date: 08/17/2023
I been waiting for a response from boost mobile. No response and my phone hasnt been unlocked. Thats very unprofessional from this point on is very unfair that they are the only one that can fix this issue and I not sure why they are not unlocking the phone. Very disappointed.
Customer Answer
Date: 08/17/2023
I been waiting for a response from boost mobile. No response and my phone hasnt been unlocked. Thats very unprofessional from this point on is very unfair that they are the only one that can fix this issue and I not sure why they are not unlocking the phone. Very disappointed.
Business Response
Date: 09/08/2023
September 5, 2023

***************************
15 ********.
*********, ** 01609

Re:          BBB Complaint #********
                ************ - *************

Dear ****************:

On August 31, 2023, we received your rebuttal, dated August 31, 2023, filed with the Better Business Bureau.

You stated that you have not received a response from Boost Mobile. You requested your device be unlocked.

Boost Mobile will unlock a device under the following circumstances:

The device has not been reported as lost/stolen or otherwise flagged as ineligible for unlocking
The device has been active on the associated account for at least 12 months

Your unlock request has already been granted; please ensure your phone is powered on and the Boost Mobile *** card is inserted.

*** Unlock refers to enabling the *** slot of a device to allow insertion of another carriers *** card. Unlocking a device will not necessarily make a device interoperable with another carriers network. In other words, a device designed for one network is not made technologically compatible with anothers network merely by unlocking it. Additionally, unlocking a device may enable some functionality of the device, but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network).

Please note that we provided our response electronically through the Better Business Bureau. We regret any inconvenience this may have caused.

Sincerely,

*******************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                **************************************
                ******,** 80210

*********************
Initial Complaint
Date:06/30/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My contract with Boost Mobile expires 7/01. I have never been satisfied with their service and chose to go elsewhere. Yesterday, June 29th, I was attempting to get the account number and pin number so I could switch to ************************. The customer service representative was very rude and then claimed that their system is down. I called today, the 30th, and finally got the necessary information. The representative was once again rude. Finally, I got my service switched to T-Mobile only to find my phone had a network lock. When I tried to get Boost to unlock it, they claimed they couldn't for 72-hours. The representative, ****, became rude and said all I could do was wait the 72-hours. When I asked to speak to his supervisor, ****, she said that it was 24-hours I'd have to wait. I informed her that my service would've ended tomorrow and I need this fixed today, since I have no outstanding bill with them and need my phone. She was very rude and disrespectful. Boost, I believe, is violating FCC regulation by locking me out of my phone. They constantly bully customers that plan to leave. I just want my phone network unlocked.
Business Response
Date: 07/24/2023
July 13, 2023

*************************
2608 *************************.
*****, ** 84044

Re:          BBB Complaint #********
                ************ - *************

Dear ****************:

On July 6, 2023, we received your complaint, dated June 30,2023, filed with the Better Business Bureau.

You stated that you contacted customer service to request that your phone be unlocked due to switching to a new service provider. You indicated that you were told you would have to wait up to 72 hours for the process to be completed, which you are disputing. You mentioned the customer care agents you spoke with were rude and disrespectful.

Boost Mobile will unlock a device under the following circumstances:

?The device has not been reported as lost/stolen or otherwise flagged as ineligible for unlocking
?The device has been active on the associated account for at least 12 months

Our records indicate that your device was successfully unlocked on July 1, 2023.

Please note that unlocking a device will not necessarily make a device interoperable with another carriers network. In other words, a device designed for one network is not made technologically compatible with anothers network merely by unlocking it. Additionally, unlocking a device may enable some functionality of the device, but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network).

The calls were reviewed and the customer service agents that attempted to assist you remained courteous and respectful throughout the call,a gesture that you did not return.

We strive to provide excellent customer service and we regret that your experience was unfavorable.

Sincerely,

*********************************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                **************************************
                ******,** 80210

*********************;
Customer Answer
Date: 07/25/2023

Complaint: 20262290

I am rejecting this response because: even though my phone was eventually unlocked the following day, this issue NEVER should've happened in the first place.
This response is actually very representative of how Boost interacts with their customers on a daily basis. Let me address a couple of things.
First, my phone was completely paid off and is working extremely well with my new carrier, an issue Boost needn't have even brought up as, either way, it was no concern of theirs whether my phone would be functional on the new carrier or not.
Second, stating that the customer service was professional is absolutely ludicrous and I think if they truly stand by it, they should release that recording to the BBB. Calling me out and stating I was unprofessional, why, yes, I was upset. My one and only means of communication was locked and every representative I spoke with was combative. Did they swear? No. But the way they acted was smug, defiant and disrespectful. Nobody was looking for a resolution but rather sticking to their lies that "nothing can be done for 72-hours." Then, once I brought up the fact that they were violating FCC guidelines the tune changed to, "Within 24-hours."
Clearly, by this email alone, which I'll be sure to share with other potential customers, this business does not care about its customers or its customer service.
Finally, and this one is actually pretty big, after my phone was successfully disconnected and unlocked, my phone was charged $56 for a July bill! I immediately called Boost, I asked how this was possible. My ex had my card information, so I was basically checking with Boost if they could confirm it was him. The representative was polite, but he stated that they had no way of knowing, only that automatic payment had been turned on, which was odd because we'd never turned it on before. Now, could've this been my ex? Most definitely. However, I requested a refund, which the representative put in, and also requested that my card info be deleted and removed from Boost's access. To this date, this issue has not been resolved. I've yet to receive a refund, an explanation, or any action on Boost's end.

Sincerely,

*********************
Business Response
Date: 08/12/2023
August 9, 2023

*************************
2608 *************************.
*****, ** 84044

Re:          BBB Complaint #********
                ************ - *************

Dear ****************:

On August 9, 2023, we received your rebuttal, dated August 8, 2023, filed with the Better Business Bureau.

You rejected our response, as your card was charged for July 2023 and Boost Mobile is refusing to issue a refund and/or remove your card information from the account. You also mentioned that you still are not satisfied with the customer service you received.

Our records indicate that your account had two lines: one ending in **** and the other ending in ****. The line ending in **** was ported out, but the other line remained active. Your account was set up on AutoPay with the card ending in ****. As previous payments have been made with this card and adequate usage has occurred on the line ending in ****, we would not be able to issue a refund. The card ending in **** has since been removed. If you claim your card was used without your permission, please contact your financial institution for further assistance.

Boost Mobile continues to stand by the fact that during all customer care interactions, the agents remained professional and courteous. If a copy of the call is being requested, a subpoena would need to be submitted. We strive to provide excellent customer service and we regret that your experience was unfavorable.

Sincerely,

*********************************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                **************************************
                ******,** 80210

                *********************;
Initial Complaint
Date:06/30/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have contacted Boost numerous times, submitted a ticket and they keep telling me my phone is unlocked and its not. Under settings it states 'Sim Locked' today they tell me that I need to call Apple and of course Apple finally states that I need to work with the carrier. Needless to say I'm going in circles and no phone service for the last 3 days. I have been a customer for a few years but after this I will NEVER buy a phone, plan or recommend BOOST to anyone. Thank goodness I did not add a 2nd line with them. Frustrating is an understatement the reps just keep repeating the script our system says the phone is unlocked, please hold let check with backoffice, yes the backoffice confirms the phone is unlocked you should be able to use it with another carrier.....
Business Response
Date: 07/26/2023
July 19, 2023

*************************
** *****

Re:          BBB Complaint #********
                ************ - *************

Dear **************:

On July 6, 2023, we received your complaint, dated June 30,2023, filed with the Better Business Bureau.

You requested your device be unlocked. You indicated that your attempts to do so were unsuccessful.

Boost Mobile will unlock a device under the following circumstances:

?The device has not been reported as lost/stolen or otherwise flagged as ineligible for unlocking
?The device has been active on the associated account for at least 12 months

Your unlock request has been granted; please allow 72 hours for this to process, and ensure your phone is powered on and the Boost Mobile *** card is inserted.

*** Unlock refers to enabling the *** slot of a device to allow insertion of another carriers *** card. Unlocking a device will not necessarily make a device interoperable with another carriers network. In other words, a device designed for one network is not made technologically compatible with anothers network merely by unlocking it. Additionally, unlocking a device may enable some functionality of the device, but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network).

Sincerely,

***********************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                **************************************
                ******,** 80210

                *****************************
Initial Complaint
Date:06/30/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They are ruid at call center and would not active phone always coming up with an excuse on why they can't. I have cancer and need to get ahold of doctors.
Business Response
Date: 07/26/2023
July 13, 2023

***********************
****************************************************************

Re:          BBB Complaint #********
                ************ - *************

Dear **************:

On July 6, 2023, we received your complaint, dated June 30,2023, filed with the Better Business Bureau.

You said that Boost Mobile agents were rude to you and would not help you activate your phone.

In reviewing the calls made to us regarding your account, I found that agents attempted to help, but the caller was uncooperative. Additionally, while the agents behaved in a helpful and professional manner, that courtesy was not returned to them.

Our records show that your phone is active and service is being used.

Sincerely,

*********************
Senior Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

***************************************************************** /******* Better Business Bureau
                ********************************, #***
                ******,** 80210

                *********************
Initial Complaint
Date:06/30/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received an email that my service was suspended. I called to find out why. I was told that they suspected fraud on my line and would investigate which would take **** days. When I called back for an update on the investigation after 7 days,I was told that the case was closed with no explanation. In the meantime I am unable to port my phone number, which I have had for over 2 decades, to another provider. All of my family and business contacts have that phone number. None of their customer service people are able to help me and they say that there is no supervisor that I can talk to to get this issue resolved. Please reactivate my number so I can use another provider. My number is ************. I can be reached at ************ or ***************************
Business Response
Date: 07/07/2023
July 5, 2023

*************************
*********************************************************

Re:          BBB Complaint #********
                ************ - *************

Dear **************:

On July 3, 2023, we received your complaint, dated June 30, 2023, filed with the Better Business Bureau.

You stated that you received an email indicating your service was suspended, but customer service was unable to inform you as to why. You indicated several tickets have been submitted to investigate the reason, but they continue to be closed without explanation. You requested your account be reactivated.

Using our judgment alone, if we believe that you are violating our acceptable use policy (including, without limitation, excessive use of data or network resources) or you are using the service in a way that negatively affects us, our customers, network, property,reputation or services, we can suspend or terminate your account without notice.

Your account reflects it was suspended for traffic pumping. As a courtesy, it has been reactivated. Please note that if traffic pumping is suspected again, the account will be interrupted and will not be reactivated. Please visit **************************************************************** for more information on our acceptable use policy, aka The Rules of the Road.

We strive to provide excellent customer service and we regret that your experience was unfavorable.

Sincerely,

*********************************
Sr. Corporate Case Manager
Executive Escalation Team
DISH Wireless, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *********************************************;
                ******,** 80210

                *********************;
Customer Answer
Date: 07/10/2023

Complaint: 20260356

I am rejecting this response because: *********** responded that my service was suspended because of suspicion of "traffic pumping". Since I have never heard of traffic pumping I researched what it entailed. I can unequivocally state that I did not violate this agreement. As a senior citizen business owner, and a cell phone owner for over 30 years I have never experience such egregious service. It took TWO weeks to have this settled and I STILL was not notified of the findings of their investigation until I appealed to the Better Business Bureau, which grounded by business to a halt because my customers could not contact me on the cell phone number that I have had for over two decades. Then the response was that as a courtesy you would restore my service? After numerous calls to your customer service agents I was able to reclaim my number and cancel service from this horrible company. Boost Infinite, you must be a foreign company because in **************************** people are to be presumed innocent until proven guilty.

Sincerely,

*********************
Initial Complaint
Date:06/30/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
in Jan i bought a ******* galaxy a03s from boost mobile and now they will not unlock it so i can use it at a different carrier but i paid for it
Business Response
Date: 07/26/2023
July 13, 2023

***************************
**************************
***********, ** 27055

Re:          BBB Complaint #********
                ************ - *************

Dear **************:

On July 6, 2023, we received your complaint, dated June 30,2023, filed with the Better Business Bureau.

You requested your device be unlocked.

Boost Mobile will unlock a device under the following circumstances:

?The device has not been reported as lost/stolen or otherwise flagged as ineligible for unlocking
?The device has been active on the associated account for at least 12 months

Our records indicate that an exception was granted on June 30, 2023, to unlock your device, and the device is currently showing as unlocked in our system.

Please note that unlocking a device will not necessarily make a device interoperable with another carriers network. In other words, a device designed for one network is not made technologically compatible with anothers network merely by unlocking it. Additionally, unlocking a device may enable some functionality of the device, but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network).

We strive to provide excellent customer service and we regret that your experience was unfavorable.

Sincerely,

*********************************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                **************************************
                ******,** 80210

                *********************
Customer Answer
Date: 07/27/2023

Complaint: 20260176

I am rejecting this response because: I paid full price for the phone ******* galaxy Ao3 and i would like it unlocked how not in 12 months

Sincerely,

***********************
Customer Answer
Date: 08/08/2023
ok thanks
Initial Complaint
Date:06/30/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for data packs and bill on 6/30. My mobile internet was shut off and I got lied to multiple times on customer support/tech support, that there was an outage. But there was no outage, according to other techs. They would say anything they could to get me off the line and not help me. I started to demand a refund and they kept trying to give me "credit" on their accounts. Which is BS, I'm paying for the service and you're not giving me the service.It was all a game by their support so they could take the money and provide no service. When I was seeking a refund because I wouldn't be able to use my phone next billing period, they tried everything to get out of it. Except of course giving me the data service I paid for. This company has the lowest ranking of any cell provider. Dish network is just a giant scam.
Business Response
Date: 07/26/2023
July 20, 2023

*************************
** 43231

Re:          BBB Complaint #********
                *************

Dear ****************:

On July 6, 2023, we received your complaint, dated June 30,2022, filed with the Better Business Bureau.

You stated that you were not able to access data services despite your account being active. You contacted our customer care department,but you were unable to get this issue resolved. You requested a billing adjustment.

Based on our records, your account was active and had available data. It appears that additional troubleshooting may have been needed to narrow down the cause of the issue.

Your phone number was ported out to another carrier on July 6, 2023. A billing adjustment is not warranted.

Sincerely,

*************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.

***************************************************************** /******* Better Business Bureau
                ********************************, #***
                ******,** 80210

                *********************
Initial Complaint
Date:06/30/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5-28-23, i stopped services to go to new network company for phone. I then had to contact boost mobile which i was with for 10 plus years, to unlock my network and phone***********, imei #***************) to use at the new network. I made a ticket/claim to do so, i believe the first time was may 30-june 1st. I was told it would take 48 hours. It has been 5 weeks and i have made about 14 claims, spent everyday on the phone with them since June 5th, It has been over 100 hours on the phone including hang **** holds then to be hung up, transfers to different departments that promised to help then didn't, refusals to transfer to supervisors and managers, told my phone was UNlocked and Network unlock when it was not, refusals to transfer me to correct departments that could help me, representatives telling me I have given wrong information when i have confirmed over 3 times with the same information they told me they already had in one call and much more. It has been so much of a ****** to deal with including missing calls about a family members death I missed because i was un able to have a contact number. All the while I have been paying another company for service i have not been able to use at all. I have tried and waited, begged, pleaded and did all i could on my end but with no result. I am still currently waiting on hold as we speak, I have been on the phone for 2 hours 2 mins, exactly. I have ran out of options and I am hoping that this will work to help me please. I have no balence with them, I have paid everything to date, i have done everything on my end as well as the biggest thing is WAIT and I do not want to do this anymore. I want nothing more than to just have my phone unlocked, and network unlock ALL PROPERLY AND CORRECTLY so i can use my phone. I want no money from them or anything else other than what I mentioned. Please help me, as i have no phone number to offer. i have my email address as only want of contact ******************** Contact me Please
Business Response
Date: 07/26/2023
July 26, 2023

*************************
*********************************** 1
*******, ** 48602

Re:          BBB Complaint #********
                ************ - *************

Dear **************:

On July 6, 2023, we received your complaint, dated June 30,2023, filed with the Better Business Bureau.

You said you stopped service with Boost Mobile on May 28,2023. Since then, you have been trying to get your device unlocked to no avail.

I found an account linked to phone number ************** and IMEI #***************, but I was unable to find the original proof of purchase.Please contact me directly at ************** and provide me with the purchase receipt for your device and I can work on unlocking it.

We regret any inconvenience you may have experienced.

Sincerely,

***************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.

***************************************************************** /******* Better Business Bureau
                **************************************
                ******,** 80210

                *****************************
Initial Complaint
Date:06/30/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was told o qualified for $30,month government credit based on my SNAP benefits but I had to buy a phone this was incorrect all other carriers offering governments discount provide a free phone b e service was inadequate dropping calls and dropping to 2g.constantly going to stores or online with tech mid ***** phone stopped working g I notified boost to discontinue service and stop billing governments since several providers offered me iPhone or iPad free under same plan they billed ***** were to stop by eom ***** billed for nay and **** now notified of July intentions despite me contacting them again oh we have no record of you can canceling.i had no phone half ***** all may and June yet they keep billing governments and taking advantage of social security and a 75 year old calls now get me put on hold until I'm hung up on wonder how many others have it worse I want refund on the phone I HAD TO PURCHASE CREDIT OR COMPENSATION FOR *** JUNE IF IM TO CONTINUE GETTING BILLED
Business Response
Date: 07/26/2023
July 18, 2023

***************************
************************************************

Re:          BBB Complaint #********
                ************ - *************

Dear ****************:

On July 6, 2023, we received your complaint, dated June 30,2023, filed with the Better Business Bureau.

You said you experienced technical issues and you requested Boost Mobile reimburse you for your phone.

Please note that the Affordable Connectivity Program (ACP)does not provide a free phone.

Our records show that you received ACP benefits up to the disconnection of your account, and we received no calls or contact regarding your account or service until June 26, 2023, the date you requested disconnection.

As Boost Mobile neither offers phones at no cost nor are free phones provided under the **** we are unable to refund the purchase price of your phone.

Sincerely,

*********************
Senior Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

***************************************************************** /******* Better Business Bureau
                ********************************, #***
                ******,** 80210

                *********************
Customer Answer
Date: 07/27/2023

Complaint: 20259797

I am rejecting this response because:o requested cancelation of service eom April 2023 not June and All carriers offer free phone online for AXA and boost rep in presence of witness setup my AXA service my first time not offering me chance to review or fill om my info myself and options everything in business response is false they billed government 2 months I didn't have the 2g phone they sold me plus the store violated my privacy

Sincerely,
Jf
***********************

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