Complaints

This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Boost Mobile

  9601 S Meridian Blvd Englewood, CO 80112-5905

• 

  Boost Mobile

  2411 N Wellesley Spokane, WA 99206

• 

  Boost Mobile

  5122 Ne M L King Blvd Portland, OR 97211-3234

• 

  Boost Mobile

  3767 Eastern Blvd Montgomery, AL 36116-7312

• 

  Boost Mobile

  2620 Creighton Rd Pensacola, FL 32504

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started this process on July 11,2023. I contacted customer care to request my old phone ******** Galaxy A20 be unlocked as I purchased it outright 2019 and there is no bill. I am no longer a customer with them and only transfer my number to different phones. I changed carriers 2022 because my dissatisfaction with Boost Mobile but only after purchasing another phone from them did I learn about this unlocking business. I am working on getting the first phone from 2019 unlocked.Customer Care said they couldn't unlock because I had no account with them ..despite having my IEMI number that they didn't ask for ******** helped me reset it but Boost won't provide necessary code. I read their unlocking policy and they are not following it. I tried three times with customer care and they refused to transfer me to anyone else.

  Business Response

  Date: 08/21/2023

  August 18, 2023
  
  
  
  ***************************
  *********************************************************
  
  Re:          BBB Complaint #********
                  *************
  
  Dear ****************:
  
  On July 28, 2023, we received your complaint, dated July 25,2023, filed with the Better Business Bureau.
  
  You said you switched carriers in 2022, but Boost Mobile will not unlock your phone.
  
  When we spoke on August 18, 2023, I informed you that I could not locate a Boost Mobile account with the information you provided; however, I assured you that I would do everything possible to have the phone unlocked. You said you are traveling and will get the **** to me as soon as possible.
  
  Sincerely,
  
  
  
  ***************************
  Corporate Case Manager
  Executive Escalation Team
  Boost Mobile, L.L.C.
  
  ***************************************************************** /******* Better Business Bureau
                  **************************************
                  ******,** 80210
  
                  *****************************

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The account associated with this complaint is #************. I had decided to switch to a new provider for my sons phones which would be saving me $50 a month. I was told I needed a authorization pin to transfer to take the same numbers to the new provider. Which Boost gave me these authorizations pins.Fast forward 2 weeks As I was setting up the new service the new provider put me on a 3 way call with Boost to see why we were having issues. The rep said we needed to file a request to unlock the phones and she then gave me the claim numbers and said by Tuesday my sons phone would be running. I called today and was told they could not unlock the phones because they were not in use for 30 days which was a lie. Then they said oh you have to be with us 12 months before we unlock the phones...I was mortified...none of the 4 previous reps mentioned anything about this. Nor was it mentioned when I purchased the phones in fact I was told I could transfer service anytime I wanted and keep the same numbers. HENCE the authorization pin I was given. When I finally got a supervisor she was condecending and rude and tried to talk over me and said theres nothing to be done because the number is already gone. I could go to the store and they could give me a new number. Fast forward I am at said store and NO he cant just give me a new number I had to purchase a new phone a new number,case and pay yet another activation fee plus first month, this is *********! IAfter this entire ordeal feel like this was a bait and switch. At no point was I told I could not transfer at this time you would think out of the 4 reps i spoke to this would have come up..180 is what I had to pay for what I feel was negligence on Boost part at the very least.I feel the activation fee should be refunded or credited to said account on the next bill.

  Business Response

  Date: 08/21/2023

  August 11, 2023
  
  
  
  ***************************
  ****************************
  ********, ** 44824
  
  Re:          BBB Complaint #********
                  ************ - *************
  
  Dear **************:
  
  On July 28, 2023, we received your complaint, dated July 25,2023, filed with the Better Business Bureau.
  
  You stated that you attempted to transfer your devices to another carrier, but you claimed you were not informed your device had to be active with Boost Mobile for twelve months. You said you were told that you would have to pay to activate the previously ported out number on your account.You requested compensation.
  
  Boost Mobile will unlock a device under the following circumstances:
  
  ?The device has not been reported as lost/stolen or otherwise flagged as ineligible for unlocking
  ?The device has been active on the associated account for at least 12 months
  
  Because your devices have not been active on the associated account for 12 months, your unlock request has been denied. This is also mentioned in the Boost Mobile terms and conditions. You may port out your phone number to a new provider at any time.
  
  We strive to provide excellent customer care and we regret that your experience was unfavorable.
  
  As a courtesy, I applied a one-time credit of $30.00 to your account if you choose to activate the previously ported out number to your account.
  
  Sincerely,
  
  
  
  ***********************
  Corporate Case Manager
  Executive Escalation Team
  Boost Mobile, L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  ***********************************350
                  ******,** 80210
  
                  *****************************

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Phone over a year ago on their boost up plan which was $19 a month added to my bill. My phone has been paid off as of May 2023 June July I have already been charged again $19 for a phone that shouldve been paid off in May. I have called them at least five times no one can resolve this issue

  Business Response

  Date: 08/21/2023

  August 16, 2023
  
  
  
  ***********************************
  605 *************.
  **********, ** 49228
  
  Re:          BBB Complaint #********
                  ************ - *************
  
  Dear **********************:
  
  On July 28, 2023, we received your complaint, dated July 25,2023, filed with the Better Business Bureau.
  
  You said that you were charged for installment billing that had ended.
  
  Recently, Boost Mobile migrated all accounts to a new system.It has been found that a small number of accounts that were in an installment billing agreement continued being charged after their agreement had been satisfied.  Those accounts have been identified and credited, and a permanent fix is being worked on.
  
  We sincerely regret any inconvenience or confusion this issue may have caused.
  
  Sincerely,
  
  
  
  *********************
  Senior Corporate Case Manager
  Executive Escalation Team
  Boost Mobile, L.L.C.
  
  ***************************************************************** /******* Better Business Bureau
                  ********************************, #***
                  ******,** 80210
  
                  *********************

• Initial Complaint

  Date:07/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Boost on 7/25/23 like I normally do every 25th of the month. Except this time it said I owed ******, as if I missed a payment. Everyone knows that if you dont pay there isnt any service. After contacting customer service. I explained that my phones are suspended although I made my payment. **************** stated I was refunded on 6/28 a payment of 90 dollars. I called my bank , this never took place. **************** wouldnt verify last 2 or 4 digits of what credit card the money went to. I explained whatever refund that was placed wasnt on my card but someones gift card or credit card. Ive already paid for 7/25 to 8/25 and no service. Cant get in touch with corporate office. **************** was no help. I called 8 times. I need my phones for medical emergencies. Boost wants an additional 90. If no service , I need my last payment definitely refunded to My card.

  Business Response

  Date: 08/21/2023

  August 9, 2023
  
  
  
  *****************************
  ***********, ** 29302
  
  Re:          BBB Complaint #********
                  *************
  
  Dear ****************:
  
  On July 28, 2023, we received your complaint, dated July 25,2023, filed with the Better Business Bureau.
  
  You stated that you made your payment on July 25, 2023, but the system wanted twice the normal payment. You contacted our customer care department and were told that a refund was applied to the account on June *******. You said you checked with your bank and they had no record of a refund.You requested that your service be restored.
  
  Our records indicate that you were given a billing adjustment of $90.00 on August 3, 2023, which restored your service.
  
  Sincerely,
  
  
  
  *************************
  Corporate Case Manager
  Executive Escalation Team
  Boost Mobile, L.L.C.
  
  ***************************************************************** /******* Better Business Bureau
                  **************************************
                  ******,** 80210
  
                  *********************

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Boost mobile debited my account $112.96 on July 21 2023 for no reason. My bill is $50 and due on August 7 2023. They have no record of the transaction and will not refund the money. I have the bank record of it and they said they investigated and found no bill or money transaction?? Why after I talked to 3 people about this can I not get a resolution? Why can they not find a record of this? I never authorized automatic payment yet they still removed the money! First 2 people said a computer glitch now they say it never happened. I would like to get this resolved as I need MY money.

  Business Response

  Date: 08/18/2023

  August 9, 2023
  
  
  
  *********************************
  **********************************************************************************
  
  Re:          BBB Complaint #********
                  ************ - *************
  
  On July 28, 2023, we received your complaint, dated July 25,2023, filed with the Better Business Bureau.
  
  You stated that you were charged $112.96 for service,despite having a monthly rate of $50.00. You requested that we refund the overcharge.
  
  A review of your account revealed no transaction for the amount in question. Please contact me directly at ************************** with a copy of your bank statement showing this payment posted to your account, and I will research the matter further. Please also provide some details around the transaction, i.e., a transaction number, and the final four digits of your payment account.
  
  Sincerely,
  
  
  
  *******************************
  Corporate Case Manager
  Executive Escalation Team
  Boost Mobile, L.L.C.
  
  ***************************************************************** /******* Better Business Bureau
                  **************************************
                  ******,** 80210
  
                  *********************

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested boost mobile to change my plan to 3 month 45 dollar 5G plan and called so many times. Boost mobile just told me it was successful each time I called but it never happen. I was so frustrated with the poor service they provided. They should change the plan effectively immediately.

  Business Response

  Date: 08/14/2023

  August 10, 2023
  
  
  
  *********************
  **************************************************************
  
  Re:          BBB Complaint #********
                  ************ - *************
  
  Dear *********************:
  
  On July 28, 2023, we received your complaint, dated July 24,2023, filed with the Better Business Bureau.
  
  You said that you requested multiple times for us to change your plan to the three-month $45.00 5 GB plan and you were told it was successful each time, but it never happened.You requested the plan be changed or for credits to be applied to your account.
  
  The plan you want to change to is available; however, making the change prior to the end of your billing cycle would require you to make a payment immediately and you could lose the current balance on your account. I recommend you call in or go online on your payment due date (August 22, 2023) and select the desired plan.
  
  Please understand that this is a capped plan with 5 GB of data. What this means is that, unlike your current unlimited plan, once you reach your 5 GB of allotted data you will receive no more until your next payment, or you can purchase extra data at a cost of $5.00 for 1 GB.
  
  Sincerely,
  
  
  
  ***************************
  Corporate Case Manager
  Executive Escalation Team
  Boost Mobile, L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  **************************************
                  ******,** 80210
  
                  *****************************

  Customer Answer

  Date: 08/24/2023

  I called boostbile, but they told me they cannot help me change the plan. It is so bad practice and dishonest of the business to cheat me into the cycle. 

  Customer Answer

  Date: 08/24/2023

  I called boostbile, but they told me they cannot help me change the plan. It is so bad practice and dishonest of the business to cheat me into the cycle. 

  Customer Answer

  Date: 08/24/2023

  I called boostbile, but they told me they cannot help me change the plan. It is so bad practice and dishonest of the business to cheat me into the cycle. 

  Business Response

  Date: 09/20/2023

  September 18, 2023
  
  
  
  *********************
  **************************************************************
  
  Re:          BBB Complaint #********
                  ************ - *************
  
  Dear *********************:
  
  On September 14, 2023, we received your rebuttal, dated September 13, 2023, filed with the Better Business Bureau.
  
  You requested an explanation as to why you were told that you would not receive assistance in changing your Boost Mobile calling plan. You believe this is a bad practice and dishonest.
  
  A review of your account shows it is in the process of being switched to the $15.00 per month with three months of Unlimited Talk & ********* 5 GB of 5G/4G data plan. This has been escalated to facilitate the plan change as quickly as possible.
  
  We regret any inconvenience this may have caused.
  
  Sincerely,
  
  
  
  ***************************
  Corporate Case Manager
  Executive Escalation Team
  Boost Mobile, L.L.C.
  
  ***************************************************************** /******* Better Business Bureau
                  ********************************, #***
                  ******,** 80210
  
                  *****************************

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a Boost Mobile customer since ****. I switched my plan in 2022 to $25 unlimited phone, text and data. On Sunday 7/23/23, I was unable to use the internet, and after calling Boost Mobile's customer service number ****************, I was informed I had a different plan than the one I had been paying for since 2022. It seems when this company was bought by the new owners, in the transition, my account was not transfered appropriately. I asked to have this immediately remedied, since I had not internet service, and I asked to be credited for the months this mistake took place. They said they could remedy the problem once my new month started, which in 10 days. This is too long to wait for an issue I didn't cause. The person offered no other resolution and said I could not be credited for the months I was under the wrong plan.When I asked to speak to someone in the US, after 2 hours on hold, and being lied to by promising I would be transfered if I waited, I was told I could not speak to anyone in the US. This morning Monday 7/24/23, I called Boost mobile once more to get a resolution to my problem by speaking to someone in the US, the person I spoke to said she had limited resources and if I wanted to speak to her supervisor, I had to wait on hold for ***** minutes. She said she was unable to transfer me to someone in *****************.I am placing a complaint agains Boost Mobile for fraud, since I have been paying for a service not provided. I also want to report that I should be able to communicate with someone in *****************, given I live in ***************** and this is a ** company.

  Business Response

  Date: 08/18/2023

  August 9, 2023
  
  
  *****************************
  **************************************************
  
  Re:          BBB Complaint #********
                  ************ - *************
  
  Dear **************:
  
  On July 27, 2023, we received your complaint, dated July 24,2023, filed with the Better Business Bureau.
  
  You stated that you changed your plan to $25.00 unlimited talk, text and data in 2022. On July 23, 2023, you were unable to use your data and after speaking with customer service, you were informed your plan had been changed. You asked for compensation, but your request was denied and you were advised the situation could be remedied in ten days when your new billing cycle started. You requested a billing adjustment.
  
  Boost Mobile has historically provided service on the **** Network, which was operated by Sprint. After Sprint and T-Mobile merged in July 2021, T-Mobile announced its plan to shut down the remaining Sprint cellular towers, meaning phones that accessed the Sprint Network would no longer work.Despite our requests to delay this, T-Mobile refused and the old network started being decommissioned on March 31, 2022. Due to this occurrence, your account was migrated to a new ****************. We regret to inform you that your previous grandfathered plan is no longer available and as such, all lines were moved to the equivalent plan.
  
  A review of your account reflects that on July 24, 2023, you changed your plan to the $25.00 unlimited talk & text with 30 GB of 5G/4G data. Please note that customers who use more than 30 GB of data during a billing cycle will have speeds reduced.
  
  As a courtesy, a $10.00 credit has been applied to your account.
  
  We strive to provide excellent customer service and we regret that your experience was unfavorable.
  
  Sincerely,
  
  
  *********************************
  Sr. Corporate Case Manager
  Executive Escalation Team
  Boost Mobile, L.L.C. 
  
  cc:           ****** /******* Better Business Bureau
                  ***********************************350
                  ******,** 80210
  
                  *********************;

• Initial Complaint

  Date:07/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to purchase a phone via boost mobile website, they went as far as to take the money from my account but not send or confirm order of phone. I called to resolve this issue and the person on the other line had no clue how to help, I also messaged company ******* account with no response. Im looking to get an explanation why they took the money and not confirmed or sent the phone, possibly a refund if they failed to notify me of no phone availability.

  Business Response

  Date: 08/18/2023

  August 11, 2023
  
  
  
  **********************
  ************************************************************************
  
  Re:          BBB Complaint #********
                  ************ - *************
  
  Dear Mr. ************* July 27, 2023, we received your complaint, dated July 24,2023, filed with the Better Business Bureau.
  
  You stated you attempted to purchase a phone through the Boost Mobile website, but the order never reflected on your Boost Mobile account despite the money being withdrawn from your financial account. You requested a refund and an explanation.
  
  Our records show you made a payment of $474.74 for service.There is no record of a phone being ordered.
  
  You disputed the $474.74 through PayPal and the payment is currently pending.
  
  We apologize for any inconvenience.
  
  Sincerely,
  
  
  
  ***********************
  Corporate Case Manager
  Executive Escalation Team
  Boost Mobile, L.L.C.
  
  ***************************************************************** /******* Better Business Bureau
                  ********************************, #***
                  ******,** 80210
  
                  *****************************
  

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 5, 2023. I paid my monthly service which was ahead of the time that it is due. On July 12, 2023, I received a text from boost mobile saying, " Action *****: Were here to help get your bill paid & restore your account. Just call ************, dial 233, or visit ************************************************. When I received the notification, I thought was that it was a fishing tactic and someone trying to hack into my telephone so I did not use the link that was sent to me. I called them from another phone. Upon reaching customer service, the representative told me that I needed to pay my bill in order to have the account restored. When I told them that I had already paid my bill and had received notification from Boost mobile acknowledging receipt of my payment and that payment was posted to my bank account, he then stated to me, "oh, your line was suspended and restricted because of unreasonable and excessive usage. I responded by telling the representative that I have an unlimited plan. Are you telling me that I do not have an unlimited plan but there is restricted usage on my account. I then asked to speak with a supervisor who never came to the line. I spoke with another representative who submitted a ticket and told me that my phone usage had to be "investigated". I then told the representative, I am a minister and I use my phone for that purpose, so when you say to me that my phone usage has to be investigated, I don't understand what you mean. She then told me that it would take 10 days to have them investigated my phone usage. It is now July 24, 2023 and my service has not been resolved and I am not able to get any resolve on my account.

  Business Response

  Date: 08/18/2023

  August 9, 2023
  
  
  
  Ms. ***********************
  *********************************************
  *******, ** 30354
  
  Re:          BBB Complaint #********
                  ************ - *************
  
  Dear ***********************:
  
  On July 27, 2023, we received your complaint, dated July 24,2023, filed with the Better Business Bureau.
  
  You stated that your account was disconnected without your authorization. You requested it be reactivated. You also requested a refund, as you made a payment on July 5, 2023, and the service was suspended on July 12,2023.
  
  A review of your account activity shows that it was in violation of our terms and conditions. To review our Acceptable Use Policy,please visit *************************************************************************************************.
  
  For any additional concerns regarding this issue, please email ***********************************.
  
  We regret any inconvenience you may have experienced.
  
  The Boost Mobile Terms and Conditions disclose that payments remitted to Boost Mobile are final and non-refundable. I have made an exception to this policy and submitted a request for a refund of $37.50. Please allow up to 19 business days for processing. Please note that if you have disputed the payment through your financial institution, the refund will not be processed.
  
  Sincerely,
  
  
  
  *************************
  Corporate Case Manager
  Executive Escalation Team
  Boost Mobile, L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  **************************************
                  ******,** 80210
  
                  *********************

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been with boosmobile for at least 15 to 20 years. for the last 3 to 4 months boostmobile has been turning my phone off although the bill is up to date saying I have violated the terms. Boostmobile never tells me what I have violated only telling me what it could be. All the violations that they mentioned that it could be, I know that I have not done. I only uses my phone in the manner that everyone else use a phone. they told me it would be resolved in 48 hrs at first, then it went to 7 days, now on the eight day they are telling me that my service will not be restored. this is putting me in bad position being that will loss my phone number, and my life is connected to this number.

  Business Response

  Date: 08/18/2023

  July 28, 2023
  
  
  
  Ms. *****************************
  2529 ***********.
  ***********, ** 32303
  
  Re:          BBB Complaint #********
                  ************ - *************
  
  Dear ********************:
  
  On July 27, 2023, we received your complaint, dated July 24,2023, filed with the Better Business Bureau.
  
  You disputed the suspension of your service and requested more information.
  
  A review of your account activity shows that it was in violation of our terms and conditions. To review our Acceptable Use Policy, please visit ********************************************************************************;
  
  For any additional concerns regarding this issue, please email ***********************************.
  
  We regret any inconvenience you may have experienced. 
  
  Sincerely,
  
  
  
  *********************
  Senior Corporate Case Manager
  Executive Escalation Team
  Boost Mobile, L.L.C.
  
  ***************************************************************** /******* Better Business Bureau
                  ********************************, #***
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