Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,962 total complaints in the last 3 years.
1,504 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i called regarding my service with the ***** plan and the did changed to my plan to ***** said it was the same as the ***** one and now my service is slow. and when i call its always sum mess. if i cant get quality service and data for the ***** like i was promised im going to tmobile. so can someone give me a call at ************. thanks
Business Response
Date: 08/29/2023
August 24, 2023

*************************
*******************************************
*******, ** 30316

Re:          BBB Complaint #********
                ************ - *************

Dear ************:

On August 8, 2023, we received your complaint, dated August 2, 2023, filed with the Better Business Bureau.

You said you changed your plan to the $25.00 Unlimited With 30 GB of 5G/4G Data plan, after which, you said your service slowed.

Please note that Boost Mobile does not have separate networks or service for different levels of plans.

Our records show that you switched your plan before May 2023, but we have only received calls regarding your service on August 3, 2023.During those calls, you were advised that you had reached the 30 GB limit of 4G/5G data. As such, your data was throttled.

To help protect against the possibility that unlimited data plan customers that use high volumes of data may occupy an unreasonable share of network resources, Boost Mobile employs network prioritization, network traffic management, or QoS on the Boost Mobile network. You may review our ****************** Policy at ***********************************************************************.

Sincerely,

*********************
Senior Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************, #***
                ******,** 80210

                *********************
Initial Complaint
Date:08/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After seeing their ******** ad I decided to purchase the "deal"They ended up auto charging me for 3 lines while I only had 2!After I found out they gave me $25 credit and refuse to give me the rest.Another billing cycle came, this time I wasn't on auto pay and only with 1 line after I canceled 1 and the ******************* show to pay $50 plus tax even though my plans is $25, I spoke with rep and he put $25 credit in order to bring the account to the correct billing and they use it against me saying they gave me the credit I deserve for overcharged me even though it was just in order to correct the billing issue they have and not really a credit for me for the money they wrongfully took from me The account still has an error and show $50 on a $25 plan because the line I closed and got confirmation for still show pending and keep charging As for now I want the 2 months I was overcharged for non exist line back on my credit card
Business Response
Date: 08/29/2023
August 24, 2023

***************************
*************************************************

Re:          BBB Complaint #********
                ************ - *************

Dear ****************:

On August 8, 2023, we received your complaint, dated August 2, 2023, filed with the Better Business Bureau.

You stated you are being charged for additional lines despite having only one line. You also expressed concern with the service you received. You requested a refund.

Our records show an additional line, but I asked for it to be removed. You will only be charged for one line moving forward.

I am unable to issue a refund; however, I applied a $50.00 courtesy credit to your account.

We strive to provide excellent customer service and we regret that your experience was unfavorable

Sincerely,

***********************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

***************************************************************** /******* Better Business Bureau
                ********************************, #***
                ******,** 80210

                *****************************
Initial Complaint
Date:08/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We pay around 100$ a month for 3 lines unlimited data talk n text. The data slows down now at *****gb of data and it used to be 45, 60 before that. And during march our service inexplicably got noticably worse. No reception in our home anymore, no possible way to contact the company, calls were shut down, help lines shut down, the physical location even said they couldnt hear back. And while trying to troubleshoot the issue of bad, if not complete lack of reception in my area, let alone my home, i missed dozens of important calls from my lawyer regarding a case im currently sorting out. What i want is compensation in the form of free service for three months, equivalent to the 3 months i had ****, unreliable service
Business Response
Date: 08/29/2023
August 8, 2023

*********************************
*****************, Trailer 124
********, ** 54650

Re:          BBB Complaint #********
                ************ - *************

Dear ******************:

On August 8, 2023, we received your complaint, dated August 2, 2023, filed with the Better Business Bureau.

You stated that your data slows when you have used 20 to 30 GB,rather than in the past when you could use 45 to 60 GB before the speed slowed down. You also stated that your service degraded in March 2023. You requested that we provide three months of free service, as your service is subpar.

Our ***************** and Product-Specific Terms disclose that to preclude the possibility that unlimited data plan customers who use high volumes of data may occupy an unreasonable share of network resources, Boost Mobile employs network prioritization on the Boost Mobile network. When customers on unlimited data plans use more than 35 GB of data during a single billing cycle, Boost Mobile reserves the right to de-prioritize or reduce the speed available to 2G speeds for the remainder of that billing cycle. Customers who subscribe to unlimited data plans may also notice changes in the performance of data-intensive applications such as streaming video or online gaming when subject to de-prioritization or the reduction in speeds. We regret any inconvenience that this may have caused.

As stated in the Boost Mobile Terms and Conditions (which can be viewed on our website www.boostmobile.com), coverage and quality of wireless services and data speeds may be affected by conditions beyond our control.

In addition, data coverage is not available everywhere and service speeds are not guaranteed. ************ speeds may depend on the service purchased and actual speeds will vary. There are gaps in coverage within our estimated coverage areas that (along with other factors both within and beyond our control which may result in dropped and blocked connections,slower service speeds, etc.) may impact the quality of service.

Boost Mobile constantly monitors its network for service and capacity-related issues, and we work diligently to address any issues we identify, or that our customers bring to our attention. We have determined that the network serving the area where you reside and travel to is located within our coverage zone, and no network issues were identified.

Your request for three months of free service is respectfully declined.

Sincerely,

*******************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                **************************************
                ******,** 80210

                *********************
Initial Complaint
Date:08/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I BELIEVE BOOST MOBILE HAS COMPRISED MY PHONE BY SELLING MY INFORMATION TO SOMEONE, THEY GAVE ME HER NAME ***************************. SHE HAS MY PHONE NUMER ************* AND EMAIL ADDRESS ***************************. THEY COMPRISED MY PHONE NUMBER, SOCIAL SECURITY NUMBER, BIRTHDATE, ACCOUNT NUMBER ETC.
Business Response
Date: 09/13/2023
September 5, 2023

***********************************
*********************************** 1
********, ** 07503

Re:          BBB Complaint #********
                ************ - *************

Dear ******************:

On August 22, 2023, we received your complaint, dated August 2, 2023, filed with the Better Business Bureau.

You alleged that Boost Mobile sold your information to someone.

Please note that the phone number you provided is not linked to any Boost Mobile account, active or canceled. Additionally, as we provide a prepaid service, Boost Mobile does not collect Social Security Numbers or birthdates, nor do we sell account PIN numbers.

You may view our full Privacy Policy at: *******************************************************************.

If you feel your information has somehow been compromised,you may wish to visit ***************************** and follow the steps there.

Sincerely,

*********************
Senior Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

***************************************************************** /******* Better Business Bureau
                ********************************, #***
                ******,** 80210

                *********************
Initial Complaint
Date:08/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Scammed twice from the same boost ***** store I called customer Service they have confirmed both times only sim cards were charged and they have been pocketing the money I went back to the store two days later and they tried to get more money from me.
Customer Answer
Date: 08/03/2023
When I went back to the store 2 days later becasue the phone iworks horribly the employee told me he can biy it back for $60 and I had just paid them $150 for the phone he was offering me 60 dollars for 2 days prior.I called customer service and spoke to a supervisor who also confirmed both employees only charged for a sim card and they didn't charge the phones so they kept the money they told us in 72 hours they would contact us we waited 2 weeks I called this morning *** the agent that helped us had to submitt another ticket because nothing was done and we had asked if they can please investigate the 2 employees at the boost mobile store that scammed me twice and wanted more money from me, and sadly they are fully aware of the situation.
Business Response
Date: 08/29/2023
August 17, 2023

*************************************
**********************************************************************

Re:          BBB Complaint #********
                ************ - *************

Dear ********************:

On August 8, 2023, we received your complaint, dated August 2, 2023, filed with the Better Business Bureau.

You stated that you were scammed twice by a Boost Mobile store, as customer care has confirmed that the only transactions showing on your account are for SIM cards. You requested a refund.

Boost Mobile stores are independently owned and operated; as such, they maintain their own phone inventory and prices, and they set their own return and exchange policies. When devices are purchased from retail locations, they do not show up as a transaction on the corresponding Boost Mobile account.

To request a refund for the device(s) purchased from the store, you would need to reach out to them directly for assistance. As no funds were given directly to Boost Mobile, we would not be able to issue a refund.

We strive to provide excellent customer service and we regret that your experience was unfavorable.

Sincerely,

*********************************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

***************************************************************** /******* Better Business Bureau
                ********************************, #***
                ******,** 80210

                *********************;
Initial Complaint
Date:08/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had international & ****** calling removed from my account and ******************** turned off all calling ability from my device. When I attempt to make a call, the call is forwarded to Boost with a message I need to pay my phone bill to reinstate my service. All my other phones work just the phone I had international and mexico calling removed does not make or receive calls. That phone number with the issue is ************. July 28, ************************************************* full until August 20, 2023. After many trouble shooting attempts with tech support I was told Boost would have my phone calling back on in 6 hours. I called July 29, 2023 after my phone still did not work. Was told I needed a new Sim card. I drove 45 minutes to a Boost store to have a new Sim card inserted in my phone, my phone still did not work. After 3 hours at the store and the store associate could not get any resolutions from tech support I was given ticket #******** per the Boost representive on the phone I was told tech support would work on the issue and would call an alternative number on my account ************ with an update within ***** hours. July 31, 2023 no phone calls, I called Boost and after more troubleshooting I was told the error was on Boost Mobiles end and I would get a call within ***** hours. I was give a number *************) that I was told this number would take me directly to advanced tech support if I did not receive a call. No call received. August 2, 2023 called advanced tech support number that I was provided and was told it was customer service. After troubleshooting again and the call forwarded several times with tech support I again was told I needed to buy a new phone. I disagreed and was hung up on. I called back and after being forwarded again I was told I would get a call back. I was told there was not a phone number to tech support directly but was promised I would get a call.
Business Response
Date: 08/29/2023
August 18, 2023

*****************************
**********************br>******, ** 49078

Re:          BBB Complaint #********
                *************

Dear ******************:

On August 8, 2023, we received your complaint, dated August 2, 2023, filed with the Better Business Bureau.

You stated that you removed an international add-on pack and the device with phone number ************** stopped working. You contacted customer care many times over the next few days, but you were not able to get this resolved. You were also told you would receive a call back on several occasions, but you did not. You requested that we contact you about this issue.

My attempt to contact you by phone at ************** on August 18, 2023,was unsuccessful, but I left a voicemail.

A review of the account shows that three of the telephone lines have been successfully ported out to other carriers.

Our records show that a $100.00 credit was applied to the account on August 2, 2023. This can be applied to future monthly charges for the one remaining phone line on the account (if it remains active). I unlocked the device with IMEI #*************** to allow that device to be ported out as well.

We apologize for any inconvenience this may have caused.

Sincerely,

*************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                **************************************
                ******,** 80210

                *********************
Customer Answer
Date: 08/29/2023

Complaint: 20411038

I am rejecting this response because: The credit was added by Boost Mobile due to my phone not working. If I can't use my phone the credit does me no good. I kept explaining that to the customer service persons I spoke to and always got the same response they will fix the issue and will call me back. After not able to make any phone calls, including making an emergency 911 call I had to change to another provider. Boost Mobile refused to release my numbers, after many calls by ATT managers Boost released my numbers but locked my phones. I was told they would be unlocked in 24 hours. 24 hours later and the phones were not unlocked I was told again to wait 24 hours. 72 hours later my phones were still locked by Boost Mobile and I was forced to pay for new phones. I have given Boost Mobile more than enough time to fix the issues with not being able to make a call, not able to make an emergency call was a safety concern. As far as calling the ************ I told Boost Mobile customer service with my last call to cancel that number and my account. That phone has been off for several weeks.

************************************************
Initial Complaint
Date:08/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On or around February of 2022 I purchased a 3 month plan with boost mobile. It cost me 90 dollars. The packing said I could activate by doing it online . I tried and it said the sim card they sent me wasn't compatible . I let them know and boom a week later same thing so I called and let them know but they said they will send another one but it never came and Ive been calling constantly for months at the time and nothing . They took my money and I asked them to put it as credit and they told me that my number was never in service but I tried explaining it was the sim that didn't work that my purchase was for the 3 months but the sim was needed because of 5g network thing. My number was working . Another time was a week ago I paid for my service to be restored and they didn't restore it I had to pay again . It is so hard to speak to a person with their customer service . When I do talk to someone they just tell me to wait. I've been waiting for 2 years. I'm not letting this go. I'm barely making it and I can't keep losing money like this
Business Response
Date: 08/29/2023
August 23, 2023

*********************************
1252 *********.
****, ** 85364

Re:          BBB Complaint #********
                ************ - *************

Dear ************************:

On August 8, 2023, we received your complaint, dated August 2, 2023, filed with the Better Business Bureau.

You stated that you purchased three months of service for $90.00, but you were unable to activate that service. You requested to be refunded the $90.00, and you expressed concern with the customer service you received, as you were unable to get a resolution.

As a courtesy, I submitted a refund of $90.50. Please allow 10 to 14 business days for processing and delivery.

We strive to provide excellent customer care and we regret that your experience was unfavorable.

Sincerely,

***********************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

***************************************************************** /******* Better Business Bureau
                ********************************, #***
                ******,** 80210

                *****************************
Customer Answer
Date: 09/01/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************

Customer Answer
Date: 09/12/2023
It's been 14 business days and I haven't received my refund and when I would call customer service they are very unprofessional. Im getting the feeling that boost is up to no good. I can't imagine I'm the only person with something like this that has happened. I asked to speak to a supervisor and they refused. The boost representative started to mock me. The fact that it has taken this long to even get a response from a supervisor is not right. Over a year.
I'm getting rid of my account after this. Extremely shady things going on. This has cost me a lot of stress and agony to go through this. I'm not going to let anybody just punk me for my money . I'm going to start looking at some legal representation for myself as it seems it's getting to that. How are they going to take my money and say the line was never activated. Then keep my money or give me a credit . Over a year of hurdles and then I didn't even get a response from them. I had to contact bbb . The amount of time that this has cost me is ridiculous and what makes it worse is their representatives keep me waiting telling me oh it's on the way . Your refund, a new **** card , a credit . Whatever to keep me quiet and hope I backed off.
Customer Answer
Date: 09/21/2023

Complaint: 20410527

I am rejecting this response because:
I haven't received my refund yet and it's been 14 business days. I don't understand how this allowed to go on and for a big company.
Sincerely,

*****************************
Business Response
Date: 10/06/2023
October 5, 2023

*********************************
1252 **********.
****, ** 85364

Re:BBB Complaint #********
624234436109 - *************

Dear ************************:

On October 4, 2023, we received your complaint, dated October 2, 2023, filed with the Better Business Bureau.

You expressed concern that you have not received your refund yet.

I submitted a request for a new refund check to be sent to the address we have on file. Please allow ***** business days for processing and delivery.

We strive to provide excellent customer care and we regret that your experience was unfavorable.

Sincerely,

***********************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

********** / ******* Better Business Bureau
*************************************350
******, ** 80210

*****************************
Initial Complaint
Date:08/02/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is impossible, I paid on the 5th of every month and by 18th of July my internet goes off because the new rules without our consent, "After 34 Gigabytes the speed goes down" they stealing money from us because BBB Rejected to help us out, ****************** Help, someone to tell them That this is what America is coming from, stealing from the poorest, it's Not what America represents.For God Sake Boost Mobile Rejected to put our services back, i paid 50 bucks for five Years and a Years ago, someone decides to the money that we don't have with this economy.Help us!!
Business Response
Date: 08/29/2023
August 17, 2023

***************************
*****************************************************************

Re:          BBB Complaint #********
                *************

Dear ****************:

On August 7, 2023, we received your complaint, dated August 2, 2023, filed with the Better Business Bureau.

You stated that your data is throttled to slower speeds after 35 GB of data is used. You requested to return to the plan you had before your account was migrated into our new billing system.

In the past, when customers had used all of the data available in their plan, there was an option to pay for a new month of service to reset the data allotment on the account. Our new **************** does not have this option available. Customers are, however, able to purchase add-on data packs to increase the amount of high-speed data available on an account.

Sincerely,

*************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.

***************************************************************** /******* Better Business Bureau
                ***********************************350
                ******,** 80210

                *********************
Initial Complaint
Date:08/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
-1-I remember 13 years ago ******* had the worst customer service but ********************** is 5 times worst. SUPER RUDE a male called ****** and a woman called Cage.-2- I got Boost a week ago, and cannot call out, says Call Failed . And when you call me it goes to voicemail. -3-I called 6 times now in the last 3 days , nobody wants to transfer me to a supervisor. After 30 minutes of trying WiFi calling and Do Not Disturb and rebooting my phone 5 times, I GOT DISCONNECTED EVERY SINGLE FREAKING TIME -4-every chat I tried got disconnected and restarted, just HORRIBLE EXPERIENCE -5-*********************************. Phone ************ , IMEI **** **** **** 498 ,, there is a serial number under About Sim *********** TR,, there are 2 numbers printed on the actual sim ONE is ********** and SECOND 723571185F ,-6-i cannot call any number says Call Failed. And when people call me it goes to voicemail _7- my other phone ************
Business Response
Date: 08/29/2023
August 23, 2023

*************************************
3355 ***********.
*******, ** 80301

Re:          BBB Complaint #********
                ************ - *************

Dear ************************:

On August 7, 2023, we received your complaint, dated August 1, 2023, filed with the Better Business Bureau.

You stated that you have been experiencing issues with your phone, stating that you are unable to send or receive phone calls. You expressed frustration with the customer service you received, saying an agent you spoke to was rude and was unable to successfully troubleshoot.

When we spoke, I informed you that you are not currently receiving reception at your address, which has resulted in you not being able to send or receive phone calls. I offered to help you switch to the AT&T Network and provided you with the next steps. You accepted this offer.

I regret the way your issue was handled by our representatives. Thank you for bringing this issue to our attention so that we may address it with the appropriate personnel.

Sincerely,

***********************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

***************************************************************** /******* Better Business Bureau
                **************************************
                ******,** 80210

                *****************************
Initial Complaint
Date:08/01/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
7 28 2023 I was charged in my account for ********************** ***** and i do not have a Boost Mobile phone 7/28/2023DEBITVISA DDA PUR ****** BOOST MOBILE ************ * ** -$91.84 I Have called and tried to get a refund but, no one will help me ... they debited this money from my debit card out of the blue ... I would like to get this money back... but, NO ONE WILL HELP ME OR TELL ME ANYTHING... they can contact me at *********************** this is stealing money I rate them as no stars ***************************
Business Response
Date: 08/29/2023
August 9, 2023

*******************************
*************************
******, ** 32713

Re:          BBB Complaint #********
                ************ - *************

Dear ********************:

On August 7, 2023, we received your complaint, dated August 1, 2023, filed with the Better Business Bureau.

You stated that despite not having a Boost Mobile account,you were charged $91.84 for service. You requested that we refund this payment.

Please be advised that a review of our system shows an account associated with the email address you provided in your complaint.However, I am unable to locate a transaction associated with this account for the amount in question.

Please reach out to me directly at ************************** with a copy of your bank statement showing this payment posted to your account, so I can research the matter further.

Sincerely,

*******************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

***************************************************************** /******* Better Business Bureau
                **************************************
                ******,** 80210

                *********************

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