Mobile Phone Service
Boost MobileHeadquarters
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Complaints
This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 5,008 total complaints in the last 3 years.
- 1,503 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/11/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a Boost Mobile Customer. I am on a multi line phone plan paying 25 monthly service fee. In October the company changed the price of two phone plans on my phone plan without notice.. One phone plan to 50 and another phone plan to ***** without informing us. I inquired about it and was told that I would have to go into the store to change it. My complaint is I did not change it in the first place, someone in their employment changed it and should change it back as we did not request a new phone plan that increased the plan from ***** to ******. ****** the person I chatted with online claimed she did not have the tools to correct the issue and that she would make a note of the situation. I would like my phone plan returned to its original fee of *****. It is hard to get an accurate result as their online prescence does not immediately connect you with a person only with responses from tag lines. I did reach out to this location to ask about the issue however, I recieved a recording to leave mt name after the beep and someone would return my call. I did not leave my name.Business Response
Date: 11/07/2023
November 6, 2023
*****************************
***************************
*********, ** 63042
Re: BBB Complaint #********
************ - *************
Dear **********************:
On October 13, 2023, we received your complaint, dated October 11, 2023, filed with the Better Business Bureau.
You stated that the price for your service lines increased without your authorization. You stated that your multiline plan was priced at $25.00 per month per line, but it increased to $79.98. You requested that we return your service lines to the previous plan that provided service for $75.45 per month.
A review of your account shows that when your service lines were ported out, you were paying $25.18 per month per service line, totaling $75.54.
As your service lines have been ported out to a new service provider, I am unable to change any service plans or provide a credit. We regret any inconvenience this may have caused.
Sincerely,
Kellen McInerney
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.
***************************************************************** /******* Better Business Bureau
**************************************
******,** 80210
*********************Initial Complaint
Date:10/11/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered boost mobile wifi service. I waited for the device. it never arrived. I never used the service since I had not access to it. I sent a letter and email about being billed for a service i receivedBusiness Response
Date: 11/07/2023
November 6, 2023
Mr. *************************
*************************
**********, ** 43040
Re: BBB Complaint #********
************ - *************
Dear ********************:
On October 13, 2023, we received your complaint, dated October 11, 2023, filed with the Better Business Bureau.
You stated that you purchased a Wi-Fi hotspot from Boost Mobile, but you never received the device. You requested that we refund all payments made to Boost Mobile for service.
A review of your account shows that this hotspot order was processed on April 21, 2023. As the shipment is more than 120 days old, we are unable to view tracking information for it. Please contact *** directly to file a claim,as once the item has been provided to the carrier, we are unable to guarantee a delivery timeline or the accuracy of it.
Your refund request is respectfully declined, as the Boost Mobile Terms and Conditions disclose that payments remitted to Boost Mobile are final and non-refundable. We regret any inconvenience that this may cause.
If you wish to disconnect your account, please reach out to customer care prior to your next payment date of November 21, 2023, to remove AutoPay. Due to the prepaid nature of Boost Mobile service, the service line will automatically disconnect if no further payment is made.
Sincerely,
*******************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
**************************************
******,** 80210
*********************Initial Complaint
Date:10/11/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently had to change my phone number. I've done that before with this company and had no problems. This last time my problem is that my name does not show up on caller ID. It's not even my name! It's a business or something . .my clients won't answer my calls because it shows something other than my name. I called Boost twice, the first time some told me there is nothing that they can do about it, and I have to live with it. The second time I called the guy told me that the caller ID isn't ********************** equipment, give it a month. Well, it's been more than a couple months and still no change. I've been with Boost for years, but I'm looking for another carrier.Business Response
Date: 11/07/2023
October 24, 2023
Ms. *****************************
*******************************************************************************
Re: BBB Complaint #********
************ - *************
Dear ********************:
On October 13, 2023, we received your complaint, dated October 11, 2023, filed with the Better Business Bureau.
You stated that you recently changed your phone number but the caller ID does not match your name. You said clients are not answering your calls because of this. You requested assistance with updating the caller ID.
At this time, caller ID is not a functionality that Boost Mobile is able to update. We are hoping this feature becomes available in the future. We regret any inconvenience this may cause.
Sincerely,
*********************************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
***************************************************************** /******* Better Business Bureau
********************************, #***
******,** 80210
*********************Customer Answer
Date: 11/10/2023
Complaint: 20724646
I am rejecting this response because: It doesn't make sense! I've had Caller ID up until a few months ago. Looking for **************** provider.
Sincerely,
*****************************Initial Complaint
Date:10/11/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My fiance went to this establishment to pay my bill on the 6th now they are saying it was not paid but I had the receipt from my fiance when he first paid the balance ***** I am tired of these phone companies taking money from me please investigate the bill was paid between 140 to 230Business Response
Date: 11/07/2023
October 25, 2023
***************************
********************** 1
**********, ** 15234
Re: BBB Complaint #********
************ - *************
Dear **************:
On October 13, 2023, we received your complaint, dated October 11, 2023, filed with the Better Business Bureau.
You stated that your fianc went into a Boost Mobile store on October 6, 2023, and paid your bill; however, the payment was never applied to your account. You requested this be investigated.
On October 24, 2023, I reached out to both numbers on your account without a response. On October 25, 2023, when I contacted you by phone,you abruptly ended the call.
Your account reflects that customer care has advised you on several occasions that a receipt will be needed from the Boost Mobile store where you claim the payment was made.
As you have failed to provide the requested document, we are unable to further assist you. Once you have this document, please reach back out and we can revisit the matter.
Sincerely,
*********************************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
***************************************************************** /******* Better Business Bureau
********************************, #***
******,** 80210
*********************Initial Complaint
Date:10/11/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Boost mobile told all 3 credit bureaus that i owe them $20. This is basically impossible because you have to prepay monthly for service. In August i prepaid for 8/20 to 9/20. Then around Labor Day Holiday, I switched to a more professional, competent carrier. Again, boost mobile would not permit the switchover if i owed them money. Now, as simply a retaliation move, (and retaliation is against the law), they tell credit bureaus i owe them $20. In reality, because i left their service halfway through the monthly plan, it is boost mobile that owes me $20.Business Response
Date: 11/07/2023
October 24, 2023
***************************
5 ***********.
******, ** 60543
Re: BBB Complaint #********
*************
Dear ******************:
On October 13, 2023, we received your complaint, dated October 11, 2023, filed with the Better Business Bureau.
You stated that Boost Mobile has reported a debt of $20.00 to the three credit bureaus. You requested that this be removed.
Boost Mobile does not report to the credit bureaus, as we are a prepaid service.
I sent an email to the address you provided. Please verify with the credit bureaus that the account on your credit file is a Boost Mobile prepaid cell phone account, and not another company with a similar name. If it is a Boost Mobile account, please reply and attach copies of the relevant credit report for review.
Sincerely,
*************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.
***************************************************************** /******* Better Business Bureau
***********************************350
******,** 80210
*********************Customer Answer
Date: 11/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:10/10/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Cant log in to the app or the website to pay my bill and its due 10/8 and I have a credit I cant apply. Cant get thru to customer service. This is not fair and I want my credit and this resolved and my access back.Business Response
Date: 11/07/2023
November 6, 2023
***************************
****************************************** 713
**********************************
Re: BBB Complaint #********
************ - *************
Dear ****************:
On October 13, 2023, we received your complaint, dated October 10, 2023, filed with the Better Business Bureau.
You stated that you cannot access your Boost Mobile account via the application or our website, and that this prevented you from paying your bill due October 8, 2023. You also said you have a credit that you cannot apply to your payment. You requested that we provide a billing adjustment.
If you are unable to login to your account, please use the forgot password option to reset your account password. If additional assistance is needed, one of our Boost Mobile retail locations will be able to assist you with your account.
A review of your account shows that the account credit of $9.45 was applied to your monthly service charge on October 8, 2023, as expected. Further review shows that a payment was received via the Boost One application the same day. Boost Mobile maintains that no additional compensation is warranted.
Sincerely,
*******************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
**************************************
******,** 80210
*********************Initial Complaint
Date:10/10/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had an account with ******************** for a few years and I didn't have my account active for longer than the 90 days and so they terminated my line is what they call it. At the time I can still log into my account with the phone number in the *** and I was going to make a payment and have my account reactivated but they said that since it was longer than 90 days I couldn't and that the number could no longer be activated. The guy told me that the number cannot be reactivated or used at all. He said I couldn't Port the number out I couldn't use it with another carrier that they couldn't activate that phone number on another line through their own service. I mean none of that. And I had the number linked to a lot of accounts such as bank accounts, other Financial accounts, ******** accounts etc. So as far as security goes I was satisfied with him saying that the number couldn't be used ever again. Well then today I got a notification that that number in question was used to verify a ******** account that was made and the number was still linked to my ******** account and so it notified me and I talked to Boost service lady and apparently the numbers can be used again and they can be used by another carrier and long story short somebody else has a phone number that is able to gain access to a lot of personal information of mine. In Boost Mobile told me that this number could not be used again and they wouldn't get it back to me but now all the sudden somebody else has it and they have access to my accounts and that's the issue here that they told me it couldn't be used again but it obviously can be and now somebody has access to my information and that person is not being helpful at all and the funny thing is is that the person who has the number is also in the same city as me which is a coincidence of grand improbability if you ask me. But I don't know how they do their jurisdiction in number placement.Business Response
Date: 11/07/2023
October 19, 2023
Mr. *******************************
** 79106
Re: BBB Complaint #********
*************
Dear ********************:
On October 12, 2023, we received your complaint, dated October 10, 2023, filed with the Better Business Bureau.
You stated that you had a Boost Mobile account several years ago, and the line was terminated. You recently tried to reactivate the line.You contacted our customer care department and were told that it could not be reactivated, ported to another carrier or restored to another Boost Mobile account. You indicated that this number was associated with some of your financial accounts and social media outlets, such as ********* You were recently contacted by ******** and they told you that your phone number was being used to set up an account by another ******** user. You were under the impression that your old number could never ever be used again. You requested an explanation as to what happens to terminated phone numbers, and why your old phone number could be used by someone else.
Federal ************************ regulations state that a terminated phone number should be held by the carrier for 60 days to allow the current user to restore service under that phone number. After this period, the phone number is placed back in the national pool of unused phone numbers and can then be used by anyone. This time frame can be shortened in areas of high phone number use, such as major cities.
Maintenance of accurate information on financial and personal accounts by consumers is the responsibility of each individual consumer, not Boost Mobile.
Sincerely,
*************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
**************************************
******,** 80210
*********************Customer Answer
Date: 11/07/2023
Complaint: 20720969
I am rejecting this response because: If terminated numbers are required to be held up to 60 days then I should have been able to get my number back. As you can see in the screenshots I took of my conversation with a boost Mobile representative, they state that the line becomes terminated after 90 days. In according to the response I just received from a boost Mobile representative through the better Business bureau, In fact.. at the time this originally occured and my boost mobile "line" as y'all like to refer to it, had just been terminated recently enough to where I was still able to login to my boost mobile account using my phone number and my pin code. When I called customer service the computer still recognized the number as MY boost number because when it asked for my number and pin I entered them and it accepted it and transferred me to a representative, at which time i was told I could not make a payment for that line and i would have to open a new line with a new number. But if your own computer software recognized that number as a boost number still not only over the phone, but online and on the app as well, AND that number was still used with MY pin number, all still associated with my name, then i feel like the number was still mine. I still feel like the number is mine. I can't even get into my online bank account now because I forgot the password and to change the password you have to have the phone number you opened the account with. Guess which number that is....
Sincerely,
*******************************Customer Answer
Date: 11/07/2023
I didn't finish with my rejection before I accidentally sent it so I'm going to send the whole thing right here.
I am rejecting this response because: If terminated numbers are required to be held up to 60 days then I should have been able to get my number back. As you can see in the screenshots I took of my conversation with a boost Mobile representative, they state that the line becomes terminated after 90 days. And according to the response I just received from a boost Mobile representative through the better Business bureau , the *** states that AFTER TERMINATION ,they should hold the number up to 60 days to allow a customer to get their number back. The ********************** customer representative also stated that after non-payment the line becomes suspended and after 90 days of suspension it becomes terminated. In fact.. at the time this originally occured and my boost mobile "line" as y'all like to refer to it, had just been terminated recently enough to where I was still able to login to my boost mobile account using my phone number and my pin code. When I called customer service the computer still recognized the number as MY boost number because when it asked for my number and pin I entered them and it accepted it and transferred me to a representative, at which time i was told I could not make a payment for that line and i would have to open a new line with a new number. But if your own computer software recognized that number as a boost number still not only over the phone, but online and on the app as well, AND that number was still used with MY pin number, all still associated with my name, then obviously it had not been up to 60 days after termination and obviously y'all still had the number in y'all's data base at this time So therefore Boost Mobile should have given me my number back and most likely would have actually been required to under the *** rules.Now I cannot remember exact days here. But in general, if boost still recognized that number as mine, seeing as how I could log into it using MY pin number, then termination could not have been much more than a few days right.. I can't even get into my online bank account now because I forgot the password and to change the password you have to have the phone number you opened the account with. Guess which number that is.....
Sincerely,
Mr. *******************************
Customer Answer
Date: 11/07/2023
I didn't finish with my rejection before I accidentally sent it so I'm going to send the whole thing right here.
I am rejecting this response because: If terminated numbers are required to be held up to 60 days then I should have been able to get my number back. As you can see in the screenshots I took of my conversation with a boost Mobile representative, they state that the line becomes terminated after 90 days. And according to the response I just received from a boost Mobile representative through the better Business bureau , the *** states that AFTER TERMINATION ,they should hold the number up to 60 days to allow a customer to get their number back. The ********************** customer representative also stated that after non-payment the line becomes suspended and after 90 days of suspension it becomes terminated. In fact.. at the time this originally occured and my boost mobile "line" as y'all like to refer to it, had just been terminated recently enough to where I was still able to login to my boost mobile account using my phone number and my pin code. When I called customer service the computer still recognized the number as MY boost number because when it asked for my number and pin I entered them and it accepted it and transferred me to a representative, at which time i was told I could not make a payment for that line and i would have to open a new line with a new number. But if your own computer software recognized that number as a boost number still not only over the phone, but online and on the app as well, AND that number was still used with MY pin number, all still associated with my name, then obviously it had not been up to 60 days after termination and obviously y'all still had the number in y'all's data base at this time So therefore Boost Mobile should have given me my number back and most likely would have actually been required to under the *** rules.Now I cannot remember exact days here. But in general, if boost still recognized that number as mine, seeing as how I could log into it using MY pin number, then termination could not have been much more than a few days right.. I can't even get into my online bank account now because I forgot the password and to change the password you have to have the phone number you opened the account with. Guess which number that is.....
Sincerely,
Mr. *******************************
Business Response
Date: 11/21/2023
November 20, 2023
Mr. *******************************
** 79106
Re: BBB Complaint #********
*************
Dear ********************:
On November 17, 2023, we received your rebuttal, dated November 16, 2023, filed with the Better Business Bureau.
You rejected our response, and asked that we provide you with the date your line was terminated.
We have no record of the phone number ************** in our system. We performed a search through an outside source and found that this number was ported to New Cingular Wireless on June 6, 2022. There was also no record of the carrier where the number was ported from.
As **** Network acquired Boost Mobile from **Mobile, this phone number may have existed in the **Mobile system, but was ported out prior to being transferred into the **** Wireless system.
Sincerely,
*************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.
***************************************************************** /******* Better Business Bureau
********************************, #***
******,** 80210
*********************Initial Complaint
Date:10/10/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Entered by BBB Staff - lj Consumer has been a customer since **** with the same phone number. Monthly bill is $25.13. She has been paying this amount for over a year. Paid her bill October 6th on a Boost Mobile App with the same credit card. She received confirmation her payment of $25.13 was received. The bill was due on October 7th. When she got up this morning her phone was off. She needs her phone to sign into work. She works from home. She missed a day of work. She contacted Boost. Consumer was told she owes three cents. The system generated three cent charge. Consumers phone was turned back on. Consumer was inconvenienced.Business Response
Date: 11/07/2023
November 6, 2023
***********************
************************************************************
Re: BBB Complaint #********
*************
Dear ************:
On October 13, 2023, we received your complaint, dated October 10, 2023, filed with the Better Business Bureau.
You stated that you made your monthly payment of $25.13 prior to the due date, but your service was shut off on the due date. You called and found that $0.03 was still owed on the account. You requested compensation for a lost day of work.
Our records indicate that your monthly rate rose by three cents on the October 2023 billing date. This increase was due to a change in surcharges. The ****************************** Surcharge rose by two cents and the Telecom Surcharge rose by one cent.
We regret any inconvenience this may have caused.
No compensation will be given for this issue.
Sincerely,
*************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.
**************************************************************** / ******* Better Business Bureau
****************************************
******, ** 80210
*********************Initial Complaint
Date:10/10/2023
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This has been an on going issue with this company. We signed up with them for one reason and one reason only. To get unlimited minutes and low rates. The key word here is UNLIMITED!!!!!! We stressed to them that we need unlimited minutes no tricks no reading between the lines etc etc. We were promised yes no games you will have unlimited minutes and will not have to re-up/have to pay for more minutes. Well every month they are sending a text saying we need to pay for more time because we are reaching our limit. No this is bull sh%&. If we have limited then it should be limited and that is what I want. I am going to spread the word with in the ************* whom we work for and the Military who we belong with not to deal wtih this company as well as on social media. I want it resolved.Business Response
Date: 11/03/2023
November 2, 2023
*******************************
21 *************.
******, ** 43140
Re: BBB Complaint #********
************ - *************
Dear ****************:
On October 12, 2023, we received your complaint, dated October 10, 2023, filed with the Better Business Bureau.
You said you have an unlimited plan and every month you receive a text stating you are reaching your data limit.
Our ***************** and Product-Specific Terms disclose that to preclude the possibility that unlimited data plan customers who use high volumes of data may occupy an unreasonable share of network resources;Boost Mobile employs network prioritization on the Boost Mobile network. When customers on unlimited data plans use more than 35 GB of data during a single billing cycle, Boost Mobile reserves the right to de-prioritize or reduce the speed available to 2G speeds for the remainder of that billing cycle. Customers who subscribe to unlimited data plans may also notice changes in the performance of data-intensive applications such as streaming video or online gaming when subject to de-prioritization or the reduction in speeds.
A review of your Boost Mobile account indicates you are under a $100.00 Unlimited Call & Text 4-line plan that includes 35 GB of data for each line. You have unlimited calls and texts, but when you reach 35 GB of data, your service is throttled to 2G speeds for the remainder of your billing cycle. You do have the ability to add data packs.
We regret any inconvenience you may have experienced.
Sincerely,
***************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
**************************************
******,** 80210
*****************************Initial Complaint
Date:10/09/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Boost Mobile refuses to give the transfer pin needed to transfer my phone number. They don't own the phone number, there is no contact and I'm staying in the same geographic area. So there isn't a reason to refuse my request.Business Response
Date: 11/03/2023
October 19, 2023
*******************************
** *****
Re: BBB Complaint #********
*************
Dear **************:
On October 11, 2023, we received your complaint, dated October 9, 2023, filed with the Better Business Bureau.
You claim that we refuse to provide you the transfer PIN for your phone number.
My attempts to contact you on October 18 and 19, 2023, at ************** were unsuccessful, and I was unable to leave a voicemail. I also sent an email to ******************** with a request that you contact me.
I was unable to locate an account with the information you provided. Without an account, I am unable to provide a port-out PIN.
We apologize for the inconvenience.
Sincerely,
***********************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
***************************************************************** /******* Better Business Bureau
***********************************350
******,** 80210
*****************************
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