Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,003 total complaints in the last 3 years.
1,489 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The cellphone overheated when charging not useful to me thus far
Business Response
Date: 12/04/2023
November 28, 2023

*****************************
********************************************************************

Re:          BBB Complaint #********
                ************ - *************

Dear ******************:

On November 10, 2023, we received your complaint, dated November 9, 2023, filed with the Better Business Bureau.

You stated your phone overheated while charging and you requested a refund.

When we spoke on November 28, 2023, I confirmed that you have device insurance *********************** Protection Tier 1) and explained that you can either file a claim or contact the manufacturer. In addition, I advised you that it is beyond the seven-day window to return the device for a refund to the Boost Mobile store, as the purchase date was October 22, 2023. You said that you understood but are hesitant to file a claim due to the $125.00 deductible. As an exception, I offered you $62.50 in credits, equivalent to half of the deductible.You accepted this resolution.

Sincerely,

***********************
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.

***************************************************************** /******* Better Business Bureau
                **************************************
                ******,** 80210

                *****************************
Initial Complaint
Date:11/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had paid cell phone service with Boost Mobile for 1 year plus. I have paid $40 a month for that time. In September 2023 I paid an extra $20 for a added service of a HOT Spot. The service did not work correctly. Boost then gave me a free month of service, but never fixed the problem and will not allow me to drop the added service to go back to my original plan.Boost Mobile says the only plan I now can use is the $60 plan with hot spot and free ****** calling. I never need to call ****** and the Hot Spot still does not work... But, They are charging me $60. Boost also states that I will lose my phone # if I change services to a different company... They said they will delete my number. I had this phone number for 5 years, way before I used Boost Mobile. I bought an expensive $300phone from Boost when I started this plan. They will not allow me to use that phone with a new service either. Boost Mobile says I need to buy ANOTHER new phone from them to change to a cheaper phone plan. Or continue to pay $60 a month for the ****** calling plan w a hot spot that does not work.
Business Response
Date: 12/04/2023
November 22, 2023

*************************
12724 *********************************************************

Re:          BBB Complaint #********
                ************ - *************

Dear ************:

On November 10, 2023, we received your complaint, dated November 8, 2023, filed with the Better Business Bureau.

You said you moved from a $40.00 plan to our $60.00 plan with hot spot service. However, when you moved to the new plan, you were unable to receive the service requested and you are now requesting to move back to your original plan.

I reviewed your account and found that customer service was unable to fulfill this request due to an IT issue. However, I was able to work with our IT team and we were able to honor your request. As a courtesy, I placed a $20.00 one-time credit on your account.

Sincerely,

*****************************
Senior Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

***************************************************************** /******* Better Business Bureau
                **************************************
                ******,** 80210

                *********************

Customer Answer
Date: 12/04/2023

Complaint: 20845117

I am rejecting this response because: I was told by Boost that my Phone number, which I have used for years and brought to Boost from another wireless company would be forfeited if I changed cell phone carriers. Boost has used illeagl and thug like methods to force me to pay higher cell phone bill and threatened that I would lose the phone number I've used for years if I switched carriers. Forcing me to stay with a plan that I do not like by holding my phone number hostage.
Boost has given me back a $40 plan, but it is inferior in service to the one I have used for over a year prior.

Sincerely,
*********************
Business Response
Date: 12/13/2023
December 12, 2023

*************************
12724 *********************************************************

Re:          BBB Complaint #********
                ************ - *************

Dear ************:

On December 12, 2023, we received your complaint, dated December 12, 2023, filed with the Better Business Bureau.

You maintain that we are holding your phone number hostage to force you to pay a higher rate. Additionally, even though a resolution was reached and the rate matches your prior plan, it is not the same service.

Please note that if you are not happy with our service, you have the ability to port your phone number to another provider at any time;however, your account must be active to do so. All that is required is your account number ************** and your port-out PIN ********. Once an account is canceled, the phone number is lost.

On September 30, 2023, you opted to move from the $40.00 unlimited talk and text with 15 GB of data plan, to a $60.00 plan for hotspot. To resolve your initial complaint, I fulfilled your request to move you back to the $40.00 unlimited talk and text with 15 GB of data: this is the same plan as before.

Due to being unable to move back to the lower-priced plan, you were charged:

$20.95 on September 30
$61.19 on October 14
$61.19 on November 14

Regardless, discounts were provided to prevent you from having to pay the higher plan amount while we resolved this concern. With these credits, you paid:

$20.95 on September 30
$42.92 on November 13
$7.84 on December 4

We consider this matter resolved.

Sincerely,

*****************************
Senior Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                **************************************
                ******,** 80210

                *********************
Customer Answer
Date: 12/15/2023

Complaint: 20845117

I am rejecting this response because: it is illegal to hold my phone number hostage as you did. Now that the ** is involved you say I am free to leave with my number, The fact remains that you still attempted to force me to pay a higher amount or lose my phone number when I was trying to change cellular phone company's earlier.
This is a dishonorable business practice and it should not of been practiced on me.

Sincerely,

*********************
Customer Answer
Date: 01/09/2024
The service that Boost is to provide is 5G. They are failing to give me 5G service and I can not make or receive calls very often without heavy interference. In short, they gave me a inferior service then I had for the previous year but have continued to charge me the price for 5G service. They are ripping me off.
Initial Complaint
Date:11/08/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called Boost Mobile customer service line to have my number changed due to harassment. They changed my number giving me a number someone else still actively has so someone else is texting people back from this ALLEGED new number that I received. I went into the boost mobile store where I was informed that they can no longer change your number in the store. So I returned home and called customer service where I was told that there was nothing that they could do about THEIR s**** up. Employee was EXTREMELY disrespectful to me and refused to transfer me to a manager. I called back and next employee was the same way refusing to transfer me to a manager. So I am still stuck with a number someone else actively has and did not get to make a complaint about their customer service to management. This is EXTREMELY unacceptable and unprofessional.
Business Response
Date: 12/04/2023
November 11, 2023

*****************************
*********************************
************, ** 49093

Re:          BBB Complaint #********
                ************ - *************

Dear ****************:

On November 10, 2023, we received your complaint, dated November 8, 2023, filed with the Better Business Bureau.

You stated that the new phone number assigned to you was being actively used by someone else. You also would like to know how to report a message as spam. In addition,you expressed concern with the customer service you received while attempting to resolve this issue.

Our records show that on October 25, 2023, you requested to have your phone number changed.You were informed during this call that new phone numbers are randomly assigned and could not be customized.

On November 8, 2023, you called to have your phone number changed again. At this time, it was disclosed that the minimum time frame to have your phone number changed is 30 days from your previous request. The agent you spoke with verified that you were able to receive SMS messages at your new phone number.

To report a message as spam, forward it to **** (SPAM) on your phone. When prompted, reply with the number to block. You will receive a confirmation that your report was received.

Please note your calls were reviewed and the agents who attempted to assist you remained courteous and respectful throughout the call, a gesture that you did not return.

Sincerely,

*****************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                ****************************************
                ******, ** 80210

*********************
Initial Complaint
Date:11/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 23,2023. I placed an order 8510-084327-8393. Boost sent *** tracking number but the sim never arrived. They continued to charge monthly payments when the sim was not even delivered.Upon following up, they said that they dont have a way to issue refund and asked me to reach my bank and they cant help.I see that Ive got refunds for 2 monthly charges and Im yet to get a refund of $11.70. They closed my account and now when I reach to customer care, they are saying that I dont have account and are unable to help. They arent sending a sim or activate eSim nor ready to refund my money back. Please help to get this money back.
Business Response
Date: 12/04/2023
November 14, 2023

***********************************
************************************************************

Re:          BBB Complaint #********
                *************

Dear ***********************************:

On November 8, 2023, we received your complaint, dated November 8, 2023,filed with the Better Business Bureau.

You stated that you placed an order, but you never received a SIM card to activate even though you were billed for service. You requested a refund of $11.70.

Our records indicate that three payments were made on the account. Two of these payments have been successfully disputed through your financial institution. The third payment was refunded to you on July 19, 2023.

Sincerely,

*************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.

***************************************************************** /******* Better Business Bureau
                **************************************
                ******,** 80210

                *********************
Customer Answer
Date: 12/06/2023

Complaint: 20840846

I am rejecting this response because:

please find the screenshot attached. Ive been charged 3 times and the refund has been only 2 times.
Ive called numerous times to ******** care and they said they dont have a way to refund it. They asked me dispute on my bank and theres no way they can refund.
Sincerely,
***********************************
Initial Complaint
Date:11/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a phone through Boost Infinite through financing and I reported my number from ******* over to them. The contract the Phone financing said that I had 10 days to return the phone if I didnt want it. I requested my return authorization within 10 days and I was approved and I have the email confirmation of the approval. This is where the trouble started. For six weeks now boost infinite has been trying to swap my device to another one so I can send my purchase phone back in without success. I have been on the phone with them over 20 times spending an hour to two hours every day for the first four weeks and every few days the following two weeks. Ive spoken to multiple customer service reps. **** 15. +3 supervisors. Theyve tried to device swap my device to other devices seven times now without success. And then they told me to port my number out to another carrier and that didnt work either finally I got a supervisor on the phone and she told me this is a known issue and its a glitching system and the only way I can keep my number is to pay off the phone or if I want to send the phone in I need to lose my phone number which I both completely unacceptable and illegal. She told me theres nothing they can do because that system has a bug in it. That is also an unacceptable statement at this point theres no one helping me. Three times supervises promised me theyll call me back and they have not. It is taken so much of my time that my work is being affected. I need someone to help me because Ive exhausted all options and it is unacceptable to be telling me that I need to lose my phone phone number to return the phone or pay $1400 and keep the phone. I am at my **** end and I have absolutely no idea how to proceed from this. And in the meantime theyre racking up hundreds of dollars in financing and insurance fees on my account for a phone that I should not have in my possession because they cannot get me off it because they say they have a good system
Business Response
Date: 11/13/2023
November 10, 2023

*********************************
8 Festivo
******, ** 92606

Re:          BBB Complaint #********
                ************ -2023-11-42958

Dear ************************:

On November 8, 2023, we received your complaint, dated November 7, 2023, filed with the Better Business Bureau.

You stated that you purchased a phone under device financing with Boost Infinite, and under our return policy you had ten days to return it. You said that you have run into problems trying to return it. You also mentioned you have been unable to transfer your phone number to another device. You requested to be able to swap devices and return the phone you do not want.

Our records indicate that your return for the iPhone 14 Pro was approved on September 28, 2023, at which time return authorization number RA-************ was created. However, we show that you paid off the phone instead of returning it. Please note that if you wish to return the phone, you are still eligible to do so for a refund. For more information on Boost Infinites return policy, please visit ********************************************************.

Regarding a potential device swap, this would be done through your Boost Infinite app. For further assistance, please visit ***********************************************************.

A review of your account reveals that a $25.00 credit was issued on November 4, 2023, and service was restored on November 10, 2023.

Sincerely,

*********************************
Sr. Corporate Case Manager
Executive Escalation Team
DISH Wireless, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *********************************************;
                ******,** 80210

                *********************;
Initial Complaint
Date:11/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
phone bill they refuse refund $50
Business Response
Date: 11/08/2023
November 8, 2023

***********************************
*******************************.
***********, ** 60477

Re:          BBB Complaint #********
*************

Dear **************************:

On November 8, 2023, we received your complaint, dated November 7, 2023, filed with the Better Business Bureau.

You stated that Boost Mobile refuses to issue a refund of $50.00.

Please be advised that Boost Mobiles important terms and conditions state that all payments remitted to Boost Mobile are final and non-refundable. As such, no refund is warranted.

Sincerely,

*******************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

***************************************************************** /******* Better Business Bureau
                **************************************
                ******,** 80210

                *********************
Customer Answer
Date: 11/08/2023
I was told I was supposed to receive a check a refund for $50 now you guys are not refunding me when When I canceled Im not stopping until I get my refund
Customer Answer
Date: 11/08/2023
I was told by boost mobile I was supposed to get a refund now you guys are not refunding me thats not good customer service I was supposed to get my $50 I was expecting it
Customer Answer
Date: 11/11/2023

Complaint: 20836887

I am rejecting this response because: I want my refund I was promised

Sincerely,

*******************************
Initial Complaint
Date:11/07/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had issues with them about replacing a phone under insurance and decided to discontinue service I never placed my account on autopsy but in October it suddenly paid with auto pay so I had to wait to discontinue service and then they charged me a day early on autopsy. I caught it and asked for my refund and was told to contact my bank. The service would be disconnected but it is up to the bank to refund the money. They cheated me on insurance then they won't allow me to cancel service without paying but there is no contract. This is fraud.
Business Response
Date: 12/01/2023
November 14, 2023

*****************************
***************************************************
*******, ** 85643

Re:          BBB Complaint #********
                ************ - *************

Dear **************:

On November 8, 2023, we received your complaint, dated November 7, 2023, filed with the Better Business Bureau.

You stated that you did not enroll in AutoPay. You requested to disconnect your account and receive a refund.

Please be advised that our records indicate your account has been canceled and you will not be charged for any further service.

Our billing department informed me that you submitted a chargeback with your bank for the $131.00 charge. We are unable to process a refund while there is an active chargeback.

Sincerely,

*****************************
Manager
Executive Escalation Team
Boost Mobile, L.L.C.

***************************************************************** /******* Better Business Bureau
                **************************************
                ******,** 80210
Initial Complaint
Date:11/07/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was sent a phone I did not request. The company will not take it back but instead is charging me for it. And the suspended my service until I pay for the full in its entirety.
Business Response
Date: 11/13/2023
November 10, 2023

***************************
338 ******.
***************, ** 60110

Re:          BBB Complaint #********
                ************ - *************

Dear ****************:

On November 8, 2023, we received your complaint, dated November 7, 2023, filed with the Better Business Bureau.

You stated that you were sent a phone you did not order. You indicated you are not being charged full price for it and your service has been suspended until you pay for the device in full. You requested a billing adjustment.

A review of your account reflects that on June 9,2023, you ordered an iPhone 14 and an iPhone 14 Pro (under #****************).Our records do not indicate you requested to return the iPhone 14 until October 23, 2023, at which time your request was declined, as you were outside our ten-day return window.

An exception has been made to return the iPhone 14. A return authorization has been created (**-************).

On November 10, 2023, I sent you an email with the ** number and advised you a *** shipping label has also been sent to your email address.Once the device is returned, a credit will be issued to your account.

For more information on Boost Infinites return policy,please visit, **************************************************************;

Sincerely,

*********************************
Sr. Corporate Case Manager
Executive Escalation Team
DISH Wireless, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *********************************************;
                ******,** 80210

                *********************
Initial Complaint
Date:11/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Boost mobile refuses to unlock my sim phone. I moved abroad and boost does not offer service abroad. They offer some abroad data however only for unlocked phones. They first said that they would unlock the phone after one year but now they claim it hasnt been active for a year since I have been in Europe since September. However I did pay the monthly payment just havent used it. This has been ongoing for months and I get different information each time I talk to them.
Business Response
Date: 12/01/2023
November 11, 2023

**************************************
39 *******
******, ** 92617

Re:          BBB Complaint #********
                ************ - *************

Dear ***************************:

On November 8, 2023, we received your complaint, dated November 7, 2023, filed with the Better Business Bureau.

You requested your device be unlocked, but we refused to do so because you did not use the service for 12 consecutive months.

Boost Mobile will unlock a device under the following circumstances:

?The device has not been reported as lost/stolen or otherwise flagged as ineligible for unlocking
?The device has been active on the associated account for at least 12 months

Our records show your device was previously unlocked.

*** Unlock refers to enabling the *** slot of a device to allow insertion of another carriers *** card. Unlocking a device will not necessarily make a device interoperable with another carriers network. In other words, a device designed for one network is not made technologically compatible with anothers network merely by unlocking it. Additionally, unlocking a device may enable some functionality of the device, but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network).

Sincerely,

***********************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                **************************************
                ******,** 80210

                *****************************
Initial Complaint
Date:11/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have Boost Mobile as a provider. Beginning October 30th, I have requested that my phone be unlocked by this provider. I had decided to use another carrier as I was in a rural address and could barely get service inside of my house. Due to the fact that I began service with them with an unlocked Apple iPhone, I was told on October 39th., 31st, November 1st., 2nd. And 3rd. To allow 24 Hours in order to unlock my service. Each and every day they told me just give it another 24 hrs, but on Friday, Nov. 3rd and today I was told that they could not find my **** # in their system and that I would have to drive another 170 miles round trip to a Boost Mobile store and buy an brand new **** card. After the new **** card was in and only after that could they have an **** # to unlock it. They were given the **** number in the first place, have locked my phone and will not escalate me to a supervisor level. They have me stuck in a plan which maxed me at 5 GB. I was told to physically go to a Boost Mobile Store before in which the manager told me I dont know why customer service keeps sending people in for this, but she could not change my plan. Really all I want is to get away from these people. I am disabled and it is a shame that they would do this to ANYONE.
Business Response
Date: 12/01/2023
November 14, 2023

*********************************
23520 *********.
*********, ** 36028

Re:          BBB Complaint #********
                ************ - *************

Dear **********************:

On November 7, 2023, we received your complaint, dated November 6, 2023, filed with the Better Business Bureau.

You requested that your device be unlocked and to be reimbursed for data.

Boost Mobile will unlock a device under the following circumstances:

The device has not been reported as lost/stolen or otherwise flagged as ineligible for unlocking
The device has been active on the associated account for at least 12 months

A review of your account reveals that your device was active from September 7, 2023, through November 14, 2023, and is currently ineligible for unlocking. Nevertheless, we unlocked it as an exception. Please allow up to 48 hours for the process to be completed on our end.

To complete the process on your end,please complete the following steps:

Ensure the *** card remains in the device (removing or replacing the *** card will cause the unlock request to fail).
2.     Ensure the device is powered on and within Boost Mobile network coverage area, or at minimum connected to a Wi-Fi network.
3.     Upon receiving notification that the device is unlocked, check the **** unlock, as follows:
**** Unlock: Go to Settings > System > System updates. **** unlock or go to Settings and search for **** Unlock. Tap **** unlock for a settings refresh.

If **** unlock is not available, try updating the data profile as follows:

Update Profile: Go to Settings > System > System updates > *********** Profile

Please note: Performing an ##RTN# function on an Android device will re-lock the device to ********************.

NOTE: *** Unlock refers to enabling the *** slot of your device to allow you to insert another carriers *** card.Unlocking a device will not necessarily make a device interoperable with another carriers network. In other words, a device designed for one network is not made technologically compatible with anothers network merely by unlocking it. Additionally, unlocking a device may enable some functionality of the device, but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network).
Your request for reimbursement is denied.

We strive to provide excellent service and we regret that your experience was unfavorable.

Sincerely,

*****************************
Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                ***********************************350
                ******,** 80210

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Business Response

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Business Response

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Customer Answer

Customer Answer

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Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

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