Business Profile
Mobile Phone Service
Boost MobileHeadquarters
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Complaints
This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4,999 total complaints in the last 3 years.
- 1,490 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/14/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10/8/2023 I called to cancel one of my 3 lines. I had spoken to Misi at 2PM. She told me the line will be cancelled on 10/13/2023. Then I called on 10/9/2023 and spoke with Mabs and **** at 8:42AM. She verified that it would be canceled on 10/13/2023. I got a cancellation ticket # ******* .I am still being charged for the 3 lines! I called **** on **********; and, she said the cancellation will be on NOVEMBER 13 now. Also, I can't cancel my plan EVER according to her; because, AFTER 11/13/2023, I would have to go to a Boost store north of me to change the plan. I also spoke with **** in an online chat on 10/13/2023 at 6:55PM I told her to unlock my phones. She said she would do that. My phones are still not unlocked; and, I am stuck with Boostmobile at 90 a month for 2 phones which should be $25/month each. I would like to keep my 2 phones at a total monthly fee of 50 dollars a month with Boostmobile as **** said I should be paying.Customer Answer
Date: 11/17/2023
I would like to update this complaint. I spoke with 5 other customer service reps including supervisors, ****** and ********* ID number 5JO about me disconnecting my 3rd line ************. I called to disconnect it on 10/08/2023. I am still paying for that third line through December! ****** and ********* said that this should not be happening. They tried to disconnect it themselves; and, failed to do so. How about we call it even if you could disconnect that third line ************ as promised?Business Response
Date: 12/11/2023
November 22, 2023
***********************************
19134 *******************************.
******, ** 80134
Re: BBB Complaint #********
*************
Dear **********************:
On November 20, 2023, we received your complaint,dated November 14, 2023, filed with the Better Business Bureau.
You stated that you attempted to close one line on your three-line account on October 8, 2023, and again on October 13, 2023. However, the line was not disconnected. You requested a refund of $180.00 and for all three devices to be unlocked. You also want the remaining two lines changed to the $25.00 per line per month plan.
Our records show that all of the devices have been unlocked. The line that you requested to be disconnected will not renew as long as no payment is made on the account. The two remaining lines have been ported out to other carriers.
The Boost Mobile Terms and Conditions disclose that payments remitted to Boost Mobile are final and non-refundable; nevertheless, I made an exception and submitted a refund of $40.00. Please allow seven to ten business days for processing.
Sincerely,
*************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
*************************************350
******, ** 80210
*********************Customer Answer
Date: 12/11/2023
Complaint: 20780739
I am rejecting this response because: my line still has not been canceled; and, I fear that I will be charged once again.
Sincerely,
*******************************Business Response
Date: 12/19/2023
December 19, 2023
***********************************
19134 *******************************.
******, ** 80134
Re: BBB Complaint #********
*************
Dear **********************:
On December 18, 2023, we received your rebuttal, dated December 18, 2023, filed with the Better Business Bureau.
You stated that you were concerned the account had not been disconnected and you would be charged again.
All lines on the account have been disconnected. AutoPay has been turned off on the account. No payment is possible on the account unless it is initiated by you.
Sincerely,
*************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.
***************************************************************** /******* Better Business Bureau
**************************************
******,** 80210
*********************Customer Answer
Date: 01/05/2024
Complaint: 20780739
I am rejecting this response because: it took boost Mobile 3 months to take care of this situation . Also, they still did not delete my credit card number from their system as I originally requested.I will accept this response from Boost; but, it has taken months of my time which has not been addressed. Thank you.
Sincerely,
*******************************Initial Complaint
Date:11/14/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for a phone line through Boost Mobile. I found out the service lacks signal in most of the areas I frequent. I called them about a month in and told them that I wanted to cancel the service since their signal was not acceptable.They kept billing me. I noticed in June and I called them again. They said they would take care of it. They continued to bill me. In July or August, I put in a billing dispute with my bank and told them the service had been cancelled but they continued to bill me.Last month they billed me for two months. I called them Again and they said I never cancelled. I went through the process again. I made no mistake telling the retention department the second they answered to CANCEL my account. They said OK and I hung up.I also called my bank and told them to reject all charged from Boost Mobile. The line had been cancelled and they would not receive any more payments from me. They send me a new CC.I just received an email demanding I pay them for October for service that was cancelled.Business Response
Date: 12/08/2023
December 4, 2023
*************************
********************************************************
Re: BBB Complaint #********
************ - *************
Dear ****************:
On November 20, 2023, we received your complaint, dated November 14, 2023, filed with the Better Business Bureau.
You said that you canceled service because you did not have adequate coverage; however, you continued to be billed. You stated you were billed for two months in October 2023. You also requested that you not be contacted by a Boost Mobile representative for any reason.
Your account records show chargebacks in August and September 2023; for a $37.01 payment on July 29, 2023, and a $74.02 one on August 29, 2023. There is no record of any payments posting to the account after August 29. We did not challenge the disputes you filed with your card issuer; therefore, the funds were returned back to your account. If you have additional information to support payments after August 29, 2023, please provide it to be researched.
Sincerely,
***************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
***************************************************************** /******* Better Business Bureau
**************************************
******,** 80210
*****************************Initial Complaint
Date:11/14/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
1st issue- Unauthorized change to number of lines and made my bill higher without my approval of changes. I contacted customer support and managers in n store for resolution and never was resolved. I waited for months and no one has contacted me. 2nd made payment to my separate account after being told I have to make two additional lines. Payment went through from bank and customer service rep said to wait 5 minutes and the phone will be back on. I called back because phones were still not active then was told I needed to make an additional payment. They said the payment wasn't in the system and that they didn't have a pin number. I spoke to 4 representatives regarding this issue and nothing resolved. Feel every since they changed over the new owners are terrible and are scamming.Business Response
Date: 12/07/2023
November 30, 2023
**********************
**************************
************, ** 28304
Re: BBB Complaint #********
************ - *************
Dear Ms. ************* November 20, 2023, we received your complaint, dated November 14, 2023, filed with the Better Business Bureau.
You stated that you have unauthorized charges on your Boost Mobile account and that customer support was unable to assist with your concerns. You also indicated that you made a payment on your account, but it did not properly post.
My attempts to reach you by phone at **************, were unsuccessful.
A review of your account does not reflect any one-time charges outside of your regular monthly service charges.
Additionally, our records show that we have received regular monthly payments. While there was one failed payment on September 18, 2023, a payment was made shortly after.
Sincerely,
*********************
Senior Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
***************************************************************** /******* Better Business Bureau
**************************************
******,** 80210
*********************Initial Complaint
Date:11/14/2023
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed a contract for the new boost infinite phone service a little over a month ago, the bill is paid up and 3 days ago the phone quit letting me make or receive calls but text and web still works, Ive got customer service and they cannot figure out the problem and pretty much said theres nothing we can do about it until we figure it out youll just have to go without a phone which is unfair since its a contract and the bill is paid up and when asked if it cant be fixed then can I be let out of the contract they said no and if you do you it will go against your credit.Business Response
Date: 11/20/2023
November 14, 2023
***************************
******************************************************************
Re: BBB Complaint #********
*************
Dear ********************:
On November 14, 2023, we received your complaint, dated November 14, 2023, filed with the Better Business Bureau.
You said that you were not able to make phone calls from your device, but texting and data usage are still working as expected. You contacted customer care and after some troubleshooting, you were told that this was a known issue that is being worked on. You asked about being released from your contract, but you were told that this would negatively affect your credit.You requested assistance.
To confirm, there is a known issue on the network that your device uses causing inbound calls to route to voicemail and outbound calls to our customer care department. We apologize for any inconvenience this may have caused. As a courtesy,we applied a $50.00 credit to your account.
If there are further questions or concerns about this issue, please feel free to contact our customer care department at ****************.
Sincerely,
*************************
Corporate Case Manager
Executive Escalations Team
DISH Wireless, L.L.C.
cc: ****** /******* Better Business Bureau
**************************************
******,** 80210
*********************Customer Answer
Date: 11/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:11/13/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought an iPhone 12 on October 31, 2023. On November 1 it was sent by **** which scheduled the delivery for November 4, then changed it for November 6 and it did not arrive. I filed a claim with *** and Boostmobile (Ticket id# ********. *** sends me an email indicating that it is closing the case due to lack of information and I notify Boostmobile and I do not receive a specific response about the case. *** has lost the package and boostmobile has me walking around, saying they are going to find out. It's been 13 days since I bought the iPhone 12 and I have nothing. It is a very annoying situation because as a Boostmobile customer I have to coordinate between the causes of this problem. I need the iPhone and I need Boostmobile to contact *** about the lost package and not use me as a ping pong ball. The tracking number *** is 1Z52A2590314089557 Someone can help me ?Business Response
Date: 12/06/2023
November 27, 2023
**************************************
********************************************************************
Re: BBB Complaint #********
************ - *************
Dear ******************:
On November 15, 2023, we received your complaint, dated November 13, 2023, filed with the Better Business Bureau.
You stated that you purchased an iPhone 12 on October 31,2023, which was scheduled to be delivered on November 4, 2023, the delivery date was rescheduled to November 6, 2023; however, the phone was not delivered.You mentioned that you contacted *** and Boost Mobile about the lost phone and a ticket (#*******) was created. You requested further assistance in locating your phone.
We have submitted a refund of $162.93 to your last used payment method.
We apologize for any inconvenience this may have caused.
Sincerely,
******************************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
***************************************************************** / ******* Better Business Bureau
****************************************
******,** 80210
*****************************Initial Complaint
Date:11/13/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Transaction date 11/6/2023. Bought phone from Boost Moble. Tried to ret urn it on 11/10/2023. They said they could NOT take it back. After many calls to Booste *********** they said their policy is that it can be returned within 7 days which is printed on the recept..I spoke with two supervisors who said there is nothing they can do because it is a franchise. This is not in my estimation good, reliable customer service. We have been a ********************** customer for 8 years. How come I can buy a tv or refrigerator for a lot more money and return it. I then went to another store and bought a new I-phone for $572.49 from boost .The reason I wanted to return it was it was an Android and I didn't like it. I am a caregiver for my husband who has *********** Disease and I need a phone I can rely on and one that works for me. I could not work the Android.I hope you can resolve this problem for me. We are retired and don't have that kind of money to throw around. Thank you, ***********************Business Response
Date: 12/08/2023
December 6, 2023
***************************
**************************************
***********, ** 32563
Re: BBB Complaint #********
************ - *************
Dear **************:
On November 20, 2023, we received your complaint, dated November 13, 2023, filed with the Better Business Bureau.
You stated that you purchased a phone through Boost Mobile on November 6, 2023. You indicated that although you attempted to return it on November 10, 2023, your return request was denied. You also said that you are within the 7-day return window. You requested a refund.
Boost Mobile devices purchased through my.boostmobile.com may be returned within ten days of purchase, subject to the policies, terms and procedures listed in our return policy. Approved returns will receive a refund of the purchase price (excluding charges incurred for wireless service). Terms of our return policy are subject to change and apply only to Boost Mobile wireless products purchased from my.boostmobile.com.
Boost Mobile stores are independently owned and operated,and as such, they maintain their own phone inventory and set their own return/exchange policies.
Sincerely,
******************************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
*************************************350
******,** 80210
*****************************Initial Complaint
Date:11/13/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/25/23, I purchased a new phone and account from **********************. That day the representative must have generated 2 accounts. When I went into the app ( as per boost request) to make my payment of $68 it allegedly went to a whole other number ( unbeknownst to me) that was generated by Boost Mobile and account (but still attached to all my personal information). I was told on 2 (customer care rep and supervisor) separate occasions that the balance would transfer to the correct line, as the error was on their end. I was told to wait between 1-5 business days. Which I did wait, I then called back on 11/2/23 as no transfer happened and the correct account was still suspended for non payment. Then I was told by a supervisor I would be issued a refund in 3 business days that would come directly to my debit card. I spoke with my bank and they stated a refund was not initiated by Boost. I called boost today on 11/13/23 and the customer **** ******* and account specialist told me I am ineligible for a refund because I have passed the 10 day money back point. Firstly, I was never made aware of a 10 day policy as I was assured I would be getting the refund/balance transfer. Secondly, Boost assured me they would refund me on 4 separate occasions as this was their error. The phone number that was suspended was ************. I unfortunately dont have access to the account# anymore but the ticket number is ******** and should provide some context. Thank you for any help with this.Business Response
Date: 12/08/2023
November 27, 2023
*****************************
*****************************************************************************
Re: BBB Complaint #********
************ - *************
Dear ************:
On November 20, 2023, we received your complaint, dated November 13, 2023, filed with the Better Business Bureau.
You stated that you purchased a phone on September 25, 2023,for your Boost Mobile account. However, another account generated with your information (which is where your first payment of $68.00 went) instead of the correct account with your new device. Your attempts to have this issue resolved with customer service were unsuccessful. You requested a refund of the $68.00 paid to the incorrect account.
A refund of $68.00 has been issued.
We apologize for any inconvenience this may have caused.
Sincerely,
******************************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
***************************************************************** / ******* Better Business Bureau
****************************************
******,** 80210
*****************************Initial Complaint
Date:11/13/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a phone on October 26 and paid for the phone and the monthly plan payment which would be effective until Nov. 26. I was going to be out of town in November so I went into the boost mobile store so I could pay before hand so I could not have an interruption of service and paid $40 on November 6th which would have been my payment from Nov. 26 to December 26........these are future dates. When I bought the phone I was under the assumption that I had unlimited data. But the reality I only had 15 ************* which I consumed already in 2 weeks only since I have had the phone. Since this phone & plan is not going to work for me because I use my phone all the time. I went back into the store to get a refund of my $40 which was the future payment for the next month (services I have not even used yet) the Manager of the store her name is ****** said they do not give refunds. I explained it was a future payment for services I have not even used yet. She refused to give me my money back. I asked for the name of the owner she refused to give me his name. This is against the law how can they keep money for services I have not even used. I would like someone to contact this store and I want a refund of the $40. The manager refused in giving me the store number. These people the owner is commiting robbery keeping people's money for services that are not even used. I do not have an email so I need a phone call or a text with the resolution please. I am upset because I work so hard for my money. This was a future payment that I made because I was going to be out of town. This is fraud I have not used the next months service I already paid up until Nov. 26 the $40 was my December paymentBusiness Response
Date: 12/08/2023
December 1, 2023
*****************************
*****************************************
Re: BBB Complaint #********
************ - *************
Dear ********************:
On November 20, 2023, we received your complaint, dated November 13, 2023, filed with the Better Business Bureau.
You stated that you prepaid $40.00 for your next billing cycle, beginning on November 25, 2023. However, you found that this plan does not have a data plan that meets your needs and you preferred to go with a different carrier. Since you had not yet begun the upcoming billing cycle, you requested that the payment be refunded.
My attempts to reach you at ************** were unsuccessful.
A review of your account shows that you are now in the new billing cycle and using the service. Since you chose to keep it, the $40.00 refund you requested is not warranted.
Sincerely,
*********************
Senior Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
***************************************************************** /******* Better Business Bureau
**************************************
******,** 80210
*********************Initial Complaint
Date:11/12/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In the past month, Ive paid twice for additional hotspot on top of my monthly bill. I have not been able to use Data of any kind on my phone in the past 2 weeks. My bill was paid 11/10, and the data as well as the hotspot should have started a new cycle, but they have not. Ive been connected to Wi-Fi on all of my devices up until about an hour ago (6:30 pm 11/12) and upon my first attempt to connect to the internet on my phone via ************** I have zero connection. I attempted to connect my tablet via my mobile hotspot, and have zero connection. I contacted customer service via the ******************** chat, and was told that Ive somehow gone over 30GB of data in an hour. When I advised the agent that that makes no sense because I havent done anything that has required data (Ive been listening to music that was downloaded to my device over 4 years ago, therefore doesnt require data) I was told that the data was some how all used and that I would have to wait for the new data cycle. I reminded her that the new cycle JUST started, and hasnt been used, she simple restated what shed already said. She did not do any further research, nor offer any type of troubleshooting steps.Customer Answer
Date: 11/15/2023
I spoke with someone name ********************* who told me that he spoke with technical support about my issue, and said that the issue with the mobile hotspot not working is a known issue and that there is no ETA for when the issue will be fixed. First, I think its a huge issue that the company KNOWS the hotspot doesnt work, yet they are still offering and charging for it. He said the same about the data usage not showing correctly. He offered a $20 credit to my Boost Infinite account or a refund. I advised **************** that I will switching my service to a different company and that I would prefer a refund. 4 hours later, I received an email stating that a $20 credit has been issued to my Boost Infinite account. Id like this issue to be corrected IMMEDIATELY.Business Response
Date: 11/20/2023
November 14, 2023
*****************************
*************************************************************************************
Re: BBB Complaint #********
************ - *************
Dear ****************:
On November 13, 2023, we received your complaint, dated November 13, 2023, filed with the Better Business Bureau.
You stated that you have been unable to use any data for the past few billing cycles and your online account reflects your data is capped.However, you said that you are not using enough data to have the usage capped.
My attempts to reach you at ************** were unsuccessful.
When I contacted our Technical Operations Team, they confirmed that this is a known issue currently being addressed, but there is no timeline for when it will be fixed. However, they also saw heavy data usage on your end,resulting in legitimate data caps.
Sincerely,
*********************
Senior Corporate Case Manager
Executive Escalation Team
DISH Wireless, L.L.C.
***************************************************************** /******* Better Business Bureau
***********************************350
******,** 80210
*********************Initial Complaint
Date:11/12/2023
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
People are able to use emails to open boost mobile accounts and when you get the email. Tell them its not you. They treat you like your the bad person. I cant get this closed at all. They keep sending me the bill. This is not my address or me.Business Response
Date: 12/04/2023
November 28, 2023
***************************
********************************************************************
Re: BBB Complaint #********
************ - *************
Dear ****************:
On November 14, 2023, we received your complaint, dated November 12, 2023, filed with the Better Business Bureau.
You expressed concern that you are receiving emails regarding a Boost Mobile account you did not authorize. You indicated that we will not close the account or stop sending you billing notifications.
When we spoke on November 28, 2023, I explained that Boost Mobile is a prepaid cell phone service and is not linked to a Social Security Number. I removed your email address from the account in question and I added it to our internal Do Not Contact list.
We regret any inconvenience you may have experienced.
Sincerely,
***************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.
***************************************************************** /******* Better Business Bureau
********************************, #***
******,** 80210
*****************************Customer Answer
Date: 12/04/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
Boost Mobile is NOT a BBB Accredited Business.
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