Business Profile
Mobile Phone Service
Boost MobileHeadquarters
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Complaints
This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4,978 total complaints in the last 3 years.
- 1,511 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/18/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had an account with *****************. For a year I paid for service I was not using. The phone was broken, but I continued to pay to hold that phone number. I received an email that RW was transitioning to Boost. It instructed me to accept and install a new Sim card or service would terminate. I did not install the Sim card. I did not become a Boost customer. That was 2023. Now, im receiving messages that I've been turned into a credit collection agency for $18.54. Agter paying ***************** a whole year for a phone that was not connected, I refuse to pay this amount to a company after being told my service would end and not transition to Boost. I have screenshot of those email messages.Business Response
Date: 07/09/2025
July 2, 2025
Ms. ********* *****
*************************************
Re: BBB Complaint #********
************ - *************
Dear ************************* 18, 2025, we received your complaint, dated June 18, 2025, filed with the Better Business Bureau.
You said that your service with Republic Wireless transitioned to Boost Mobile, and you were instructed to install a new *** card. You indicated that you never installed the *** card and were sent to collections for $18.54. You are disputing the balance and requested that it be removed from collections.
The balance of $18.54 was waived and I requested that it be removed from collections. Please allow six to eight weeks for the change to reflect on your credit report.
We apologize for any inconvenience.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210
****** ********Customer Answer
Date: 07/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********* *****Initial Complaint
Date:06/17/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I needed a new phone with the same plan. $281 for the phone ( paid in full) and I noticed that my plan was increased ($15 extra every month) . I didnt want any increase. I clearly told her at the store that I wanted the same plan. She claimed that she could not adjust my plan or refund me for the phone. I called boost(3 times in one day) . They said that they cant do anything. The lady from the store called them and they said that they can only adjust the bill if I give them my debit card number. That is also false. They have adjusted my bill before without my card number. I feel scammed! I would like my money back and to do business elsewhere. The store was dirty. It had roaches crawling around. I think they are scamming people so they can stay in business.Business Response
Date: 07/09/2025
July 7, 2025
Ms.******* ******
***************************************************
Re: BBB Complaint #********
*************
Dear ************************** 18, 2025, we received your complaint, dated June 17, 2025, filed with the Better Business Bureau.
You stated that you wanted to upgrade a device for one of your lines and keep the same plan as your other lines. You indicated that you purchased a device at a ******************** retail store, and you found that the plan for that line had increased by $15.00 per month. You went back to the store, but were told they could not adjust the plan or refund the purchase. You requested to return the device for a refund and have the plan corrected.
My attempt to contact you by phone at ************** on July 3, 2025, was unsuccessful, but I left a voicemail. I also sent an email to you at ********************** with a request to contact me.
All Boost Mobile retail stores are independently owned and operated. Your complaint cannot be forwarded to our retail team as we need the location of the store in question.
The Boost Mobile terms and conditions disclose that a device purchased at a discounted rate must remain on a higher-level service plan for twelve months. As an exception to this policy, I requested that the original plan be restored on that line.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** *******
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
**************************************
******, CO 80210
***** *****Initial Complaint
Date:06/17/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid for an item I was told would be shipped to me in 3-5 business days of which has yet to been shipped, spoke with a customer service representative who said I had to wait until the 27th or 28th also that I could not get my money back in full I would like a full refund. I did not get the product or a shipping number. Product has yet to been shipped.Business Response
Date: 07/09/2025
July 2, 2025
Ms. ****** *****
**************************
******************
Re: BBB Complaint #********
*************
Dear ************************* 17, 2025, we received your complaint, dated June *******, filed with the Better Business Bureau.
You stated that your purchased device would be shipped in three to five business days. However, as of the date of your complaint, the device had not been shipped. You requested a refund.
Per your request, the order was cancelled on June 17, 2025. A refund of $170.53 was submitted. Please allow seven to ten business days for processing.
Sincerely,
***** *******
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
***** *****Initial Complaint
Date:06/17/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought 2 unlocked phones exactly same model through ******* frome same seller I got ******* on the other phone then changed it to ****** fi no problem then other I got boost mobile then I decided to try visible didn't work so I tried ****** fi they said phone is locked so I checked phone and it's locked I didn't want my phone locked and boost unlocking policy my phone doesn't qualify for and I have a phobia talking on phones so I have issues contacting them and chat I can but my phone doesn't qualify to be unlocked anyways like I said that I didn't want and didn't request it to be locked. Please helpBusiness Response
Date: 07/02/2025
June 23, 2025
Mr. ******* *******
*******************
***********************************************
Re: BBB Complaint #********
************** -2025-06-12390
Dear *************************** 17, 2025, we received your complaint, dated June 17, 2025, filed with the Better Business Bureau.
You stated that you purchased a phone and signed up for service. You then changed your mind and attempted to port your phone number to a different carrier. However, you learned your phone does not meet our unlock policy requirements. You asked not to be contacted via phone and for your phone to be unlocked.
The unlock policy (available on our website) states that your device must be active with Boost Mobile for 12 months before we can unlock it. Because your device has not been active with Boost Mobile for at least 12 months, we cannot unlock it.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
Sienna ******
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210
****** ********Customer Answer
Date: 07/02/2025
Complaint: 23481496
I am rejecting this response because: my phone when I bought it was unlocked under law you had no right to lock it you can't force someone to stick with your company I already charged my card so boost ain't getting even a ***** more yah boost broken my phone basically to allow me to try another company and if they were bad I could of came back right now boost lost a customer for life since dirty illegal practices
Sincerely,
******* *******Customer Answer
Date: 07/10/2025
All I can say is I don't have proof I have also a ******* phone it that accidentally got broken a while ago and that was the only way I could prove it because the ******* account ain't on ********************** and can't log in without phone ****** says so all I can say is I could prove the **** number if you looked in boost system for my moto g 5g 2024 phone that it wasn't hooked to boost phone company in any way till I got boost all I can say when boost is due no more money i know what happened if phone didn't break I would of had proof so good day from lost customerInitial Complaint
Date:06/17/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 4/21/23, I purchased a phone "5G, A14" from "Boost Mobile" and almost immediately, I knew that they'd sold me a defective one. I called for 3 days, and that day, telling them the issues of "slow charging, loading and someone else's name being on my account. Now I know that it must have been a "refurbished phone", and they'd charged me full price. After almost 2 yrs., they finally sent me a new phone, "A15, 5G", minus the "5G Sim card." I called them, and was told to "transfer the Sim card from the defective phone" and discovered that it was a "4G Sim card" in the "5G phone" and I continued to have issues with the "new ph."After hrs. of talking and Boost pretending, over the ph. & in office, to repair these issues, nothing worked. They wouldn't explain why they didn't send the new "5G Sim card", nor why they had put a "4G Sim card" in the previous ph.. In my Boost package, it includes $10 of *********** purchased $10 more, but I haven't had access to it since last year Oct., and they've continued to charge me $60, without ever asking or giving a discount, which speaks volumes of their integrity, and shows they're just interested in my "auto-paynent of $60." They now owe me "2 - 5G Sim cards and, at least $780." I don't want it in credits, I want it returned into my account, because they should have treated this "valued customer better."If I was a "valued customer", as they claim, they wouldn't have deceived me from the beginning; they would have resolved these issues and I wouldn't have had to contact you, again. Thank you BBB for protecting us, or at least, trying.Business Response
Date: 07/09/2025
July 8, 2025
Ms. **** *****
**********************************
*****************
Re: BBB Complaint #********
************ - *************
Dear ************************* 17, 2024, we received your complaint, dated June 17, 2024, filed with the Better Business Bureau.
You stated that you purchased an A14 5G phone at full price from Boost Mobile on April 21, 2023, and immediately knew that it was defective as you experienced slow charging, loading and someone else's name showed on your phone. You indicated that after almost two years, you received a new A15 5G phone, minus the 5G *** card and when activating that phone, a representative told you to place the existing *** card from your old phone in the new one. You said that the *** card is 4G and had issues with the new phone. Additionally, you mentioned that you added a $10.00 Hotspot that you have not had access to since October 2024. You stated that you have never received a discount, you are owed two 5G *** cards and at least $780.00 as compensation but want it refunded not account credits.
Boost Mobile stores are independently owned. Their inventory may include new or refurbished phones. We are not responsible for defective products sold by them, and any issues with store purchases must be addressed with the store in question at the time of purchase.
It is standard procedure for a replacement/upgraded phone to not be shipped with a *** card. The transferring of the *** card from the A14 phone to the A15 is the correct process. Please be advised that the *** cards do not dictate if you will have 5G service, as this is based on the network you are on. It is also reliant on your devices 5G limitations and the network availability for 5G service.
Regarding the issues with your hotspot, it appears that your laptop is unable to detect your hotspot's network name. Please note that some older laptops and computers may have difficulty recognizing hotspot networks, as they are classified differently from standard Wi-Fi networks. For this reason, we recommend reaching out to your laptops manufacturer for assistance. They can help determine whether your device is functioning properly or provide any necessary troubleshooting steps.
Your refund request is not warranted for these issues.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
**************************************
******, CO 80210Initial Complaint
Date:06/16/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The cell phone signal all but went away the last couple of months. I had to go out in the yard to get a signal to make a call that was sporadic at best. I asked about this problem with no answer. I finally dropped the service to get one that my wife uses with a great signal. ********. I had built up a 50 dollar balance and would like a refund due to the fact the service was not usaable.Business Response
Date: 07/02/2025
June 29, 2025
Mr. **** ****
*****************
**********************
Re: BBB Complaint #********
************ - *************
Dear ************************ 17, 2025, we received your complaint, dated June 16, 2025, filed with the Better Business Bureau.
You said that you canceled due to having a poor signal at your home. You request the credit balance be refunded.
As stated in the Boost Mobile terms and conditions (which can be viewed on our website ******************************),coverage and quality of wireless services and data speeds may be affected by conditions beyond our control. Wireless services cannot be regularly transmitted through concrete structures, such as buildings, basements, walls,and various other structures. As a result, customers may experience difficulty making or receiving calls while indoors. In addition, data coverage is not available everywhere and service speeds are not guaranteed. ************ speeds may depend on the service purchased and actual speeds will vary. There are gaps in coverage within our estimated coverage areas that (along with other factors both within and beyond our control which may result in dropped and blocked connections, slower service speeds, etc.) may impact the quality of service.Please note that the nature of wireless signal precludes any carrier from providing seamless coverage, and Boost Mobile offers no warranty or guarantee of such.
Our terms and conditions also disclose that payments remitted to Boost Mobile are final and non-refundable; any unused funds remaining on an account at the time service is canceled will be forfeited.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210
****** ********Initial Complaint
Date:06/16/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
May 28, 2025 6:08PM Mountain Time I purchased Boost Mobile's Global Roaming add-on service to be able to call and text overseas. When I got to my destination the next day, I couldn't call or text, in spite of playing for that service and receiving confirmation receipts. There is no published email address for Boost, I couldn't call or text customer support and the online chat required me to be able to receive their verification text, which I couldn't receive. I had my mom call **************** on her phone in the states while I was on Messenger with my mom. Two of the customer service **** hung up on me (******** and *******), ******* looked for ways to help me and **** and ******* insisted the only way to verify my account and help me was for me to give them my Social Security number over the phone. Boost Mobile's bills state they will never ask for this information. And they would do nothing to help her my texts and calls operational until my account was verified. I repeatedly asked for an email address for Boost and for an alternative way to verify my account so they could fix the problem. I resorted to looking online for email addresses, leaving them messages on ******** and I received no help. I finally tried cancelling the service I paid for and responding to Boost email alerts regarding the service and my bill. No help. I am still overseas and have had no access to the phone and text services I paid for.Business Response
Date: 07/09/2025
July 8, 2025
Ms. ***** *****
********************
Meridian, ID *****
Re: BBB Complaint #********
************ - *************
Dear ************************* 16, 2025, we received your complaint, dated June 16, 2025, filed with the Better Business Bureau.
You stated that on May 28, 2025, you purchased Boost Mobile's Global Roaming add-on service. However, when you left the country, you found that you could not make calls or send text messages. You said that you were also unable to contact customer support by phone and you could not be verified via text message when you contacted customer support via chat. As a result, you had your mother call customer service on your behalf, but she was hung up on by two agents. You indicated that although you were told you could be verified by providing your Social Security number, you referenced a quote on Boost Mobile's bills stating that Boost Mobile will never ask for this information. Additionally, your request to be verified by email was not honored.
We apologize for the inconvenience you experienced when trying to be verified via text message. This is Boost Mobiles primary form of verification and is for your security. Please be advised that if you are calling in for assistance, the alternative verification method requires you to confirm some personal information. However, Boost Mobile will not call you directly to ask for personal information.
A review of your account show that you spoke with customer support on July 5, 2025. Your account was credited $20.56 for not being able to use Global Roaming while outside of the country.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
**********************************************
******, CO 80210
***** LasloCustomer Answer
Date: 07/18/2025
Please reopen this case. Because I was out of town, I did not realize boost had responded or that the Better Business Bureau had given me seven days to respond and I missed that deadline.
Boost Mobile has credited me the money I spent to purchase an overseas package. However they have not credited me the five weeks which they did not allow me to use text data or phone calls. Additionally they have yet to send me my texts from that time so I can respond to family and clients.
I have called and left messages for ***** ***** from Boost Mobile yesterday and today and yet to hear back from him.
Additionally I would like to know from Boost Mobile how they plan to resolve the verification problems. And what they will do to keep from putting customers Social Security numbers at risk.
Thank you!
*****Customer Answer
Date: 07/21/2025
Good morning,
Please reopen this case. I was out of town and did not realize Boost had responded or that the Better Business Bureau had given me seven days to respond and I missed that deadline.
Boost Mobile has credited me the money I spent to purchase an overseas package. However they have not credited me the five weeks which they did not allow me to use data, text or call. Additionally they have yet to send me my texts from that time so I can respond to family and clients.
I called and left messages for ***** ***** from Boost Mobile Thursday and Friday.
Additionally I would like to know from Boost Mobile how they plan to resolve the verification problems. And what they will do to keep from putting customers' Social Security numbers at risk. Please see additional information and documentation below.
Thank you!
*****
Damages
Because Boost didn't provide the services I paid for:
I couldn't call Boost to figure out why I wasn't able to call, text or use data.
I couldn't receive texts from Boost to verify my account. They didn't have an alternate way to verify which didn't involve the communication methods they controlled but weren't providing.
I couldn't call ****** ***** when she went into catostophic organ failure June 25 while I was gone.
I couldn't call or text my doctors office to reschedule an appointment that needed to change due to updated travel plans.
I couldn't call my eye doctor or receive a call back about an unexpected medical concern: sudden blood on eye.
Transportation: I couldn't call my own Grab (like **** in ********). When **** called me one and the driver cancelled, I couldn't communicate with **** while waiting outside the condo to know what to do or which driver was coming.
While in the Grab or anywhere outside the condo and away from ****** hotspot, I could not call for help or let anyone know my location, nor could I access maps to navigate to the US embassy in case of emergencies.
Detailed request and information
Boost has not enabled the global roaming add on which I purchased so I am unable to use data, text, call and receive calls for the month I am in ********. Please remove and refund the expense of ALL add ons from my last two ****s. Even though I paid for them, Boost never allowed me to use them. Additionally, I would like a complete refund or credit for the last week of May and all of ************** Boost made their services completely inaccessible to me.
Finally, when Boost does not provide service paid for, that also means I cannot request or receive support as it is currently. I can't receive SMS texts to validate my account and I can't call. I have repeatedly requested an email from Boost. Instead Boost asks me to give them my social security number over the phone even though the Boost **** says they will never ask me for that information. Honestly, this situation felt like Boost employees or the company as a whole was trying to scam its customers! Please provide an alternate way for accounts to be verified in the next 30 days. Sending a code to email or asking more questions would not involve the services Boost controls and at times mishandles.
Business Response
Date: 07/30/2025
July 28, 2025
Ms. ***** *****
********************
Meridian, ID *****
Re: BBB Complaint #********
************ -2025-07-15197
Dear Ms. **************** July 28, 2025, we received your rebuttal,dated July 25, 2025, filed with the Better Business Bureau (BBB).
You rejected my response, stating further concern with the following:
Credits/refunds
Voicemails left
Verification process
You confirmed we credited you the money you spent to purchase the overseas package; however, we have not credited you for the five weeks you had no service due to technical issues. You requested the add-ons from the last two bills be refunded along with a full refund for the last week of May and all of June. You also requested your texts messages from that time to respond to family, friends and clients. The Boost Mobile Terms and Conditions disclose that payments remitted to Boost Mobile are final and non-refundable. This applies to whether data or minutes are used or not, be it nationally or abroad.
You indicated that you called and left me voicemail messages on July 17 and 18, 2025, requesting to speak to me regarding your open BBB case. I responded by email.
You would like to know how we plan to resolve the verification problems and what we are doing to keep from putting customers'Social Security numbers at risk. We are committed to protecting the privacy of our customers. In accordance with that commitment, we take measures to verify that callers are authorized to discuss and/or make changes to an account.Specifically, we require that each account has a Personal Identification Number (PIN) verified by the account holder, or an individual authorized to have access to the account, before we can discuss sensitive account information or make any changes to the account. If the PIN cannot be provided, other specific identifiers may be required to discuss account information and/or to implement the changes being requested.
I apologize for the inconvenience you experienced while attempting to verify your account via text message.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** /******* Better Business Bureau
********************************************
******,CO 80210Customer Answer
Date: 07/31/2025
Complaint: 23474470
I am rejecting this response because Boost charged me for services for which they did not give me access. Through no fault of my own, they created a system where their policies kept them from addressing their negligence and kept me without access to any text, call or data for 5 weeks while abroad. I tried everything I could and involved others in the ****** to try to help (at the suggestion of Boost's online chat team).A refund or credit of the services I could not access is the least Boost can do: $21.89 global roaming, $13.44 global talk and text, $26.10 unlimited talk, text, data, and $55.93 recharge. Totally $117.36.
The best response would be compensation for the dangerous position Boost put me in, and a change in policy so this does not happen to anyone else.
Sincerely,
***** *****Initial Complaint
Date:06/15/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a cell phone that was on promotion. The original price for the phone was $799.99 the promotion was for $99.99, so the phone was $700 off. My issue is the taxes that were applied was for the original price what my subtotal would have been with no discount, not the discounted price $99.99 plus the other fees. From what I understand in ****** it should apply to the discounted amount. I went back to the store today and a different worker added up and she stated the taxes are automatically calculated, but again my issue is when the taxes were applied. so she called a manager which stated to me that taxes are added to the original price per the new owners of Boost mobile, he stated that the old owners were losing money by adding the taxes to the discounted price and this is why they bought them out. He also stated that's probably why it's surprising to me is because the old owners didn't do it that way. I also told him that their receipts dont accurately show the things they are describing which makes it look like fraud. He stated they would take that into consideration and they would make sure the staff explain to customers they are going to be charged taxes on the original price and not the sale price. I want to know if it's legal to tax on a price that your not charging for? Also I uploaded the receipt keep in mind what they have in parentheses are the deductions per store. If this is legal I guess there isn't a problem but if it is im sure lots of customers have paid extra sale taxes since the new owners took over. Clerk said one owner is in ******* the other ********.Business Response
Date: 07/02/2025
July 2, 2025
Ms. **** *****
********************************************
*******, ** 67216
Re: BBB Complaint #********
*************
Dear ************************* 17, 2025, we received your complaint, dated June *******, filed with the Better Business Bureau.
You stated that you purchased a discounted device, but were charged taxes on the full cost of the device. You provided a picture of the receipt, and questioned whether this was legal.
Boost Mobile applies taxes, surcharges and fees to your Boost Mobile purchases based on rates decided by federal, state and local laws.
A review of the receipt you provided shows that you were charged $799.99 for the device, incurring taxes on that amount.Credits of $700.00 were then applied to the transaction to discount the price of the device. If you have any questions about the taxes or fees you were charged, please email **********************************.
Sincerely,
***** *******
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** /******* Better Business Bureau
*************************
******,CO 80210
***** *****Initial Complaint
Date:06/15/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted them to try to use my phones on their plans and they were going to send a SIM card,I contacted them the same day and told them my devices arent eligible and requested a refund a they refused,I contacted them on the 15 th to cancel the order and they refused to cancel the order so I could get a refundBusiness Response
Date: 07/09/2025
June 20, 2025
Ms.Brandi York
***********************
***********************
Re: BBB Complaint #********
************** - *************
Dear Ms. *************** June 16, 2025, we received your complaint, dated June 15, 2025, filed with the Better Business Bureau.
You said you attempted to establish service, but your device was incompatible. You requested to receive a refund.
Our records show a refund of $50.54 was issued on June 20, 2025. Please allow 3-5 business days for processing and delivery.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
***************************************************;
******, CO 80210
****** ********Initial Complaint
Date:06/15/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Boost mobile advertised free iPhone 16 with the purchase of an ultimate phone package with unlimited internet and its not true. I dont have service outside of ****. They give you 30 days to make a decision of you want to keep the phone and service. The service was fine the first 30 days, since then Ive had no service, in fact I have gotten text messages stating my internet is used up and I have to spend $10 more dollars for more!!! I called several times only to be told its not really unlimited internet. Thats what was and is advertised!!!! I have been duped to change carriers and the service sucks!!!!!, I cant go to another company because I would have to pay for the phone. This is a scam, boost is luring you in with the phone and then not holding up to their end with unlimited internet.Business Response
Date: 07/09/2025
June 20, 2025
Ms. ****** *****
************************************************************************
Re: BBB Complaint #********
************** -2025-06-12238
Dear ************************* 16, 2025, we received your complaint, dated June 15, 2025, filed with the Better Business Bureau.
You stated that you enrolled in an unlimited plan and experienced slower data usage after your first month of service. You indicated that you are not interested in purchasing more data.
Our ***************** and Product-Specific Terms disclose that to preclude the possibility that unlimited data plan customers who use high volumes of data may occupy an unreasonable share of network resources, Boost Mobile employs network prioritization on the Boost Mobile network. When customers on unlimited data plans use more than 35 GB of data during a single billing cycle, Boost Mobile reserves the right to de-prioritize or reduce the speed available to 2G speeds for the remainder of that billing cycle. Customers who subscribe to unlimited data plans may also notice changes in the performance of data-intensive applications such as streaming video or online gaming when subject to de-prioritization or the reduction in speeds.
It is our suggestion that you call customer care and exhaust all network troubleshooting options. Alternative plan options are also available for review once you log into the Boost Mobile application or website.
We regret that your experience was unfavorable.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
Sienna ******
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210
****** ********Customer Answer
Date: 07/10/2025
Complaint: 23471203
I am rejecting this response because: UNLIMITED MEANS UNLIMITED!!! If its not unlimited it should be clearly stated. The other cellular companies does not have that problem. I am not a gamer or streamer or whatever else there is. I want what I signed up/switched over to get which is UNLIMITED. I dont think the word UNLIMITED meaning has changed, do you? **Unlimited definition- -not limited or restricted in terms of number, quantity, or extent. In case you wanted to see the definition.
Sincerely,
****** *****
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