Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,032 total complaints in the last 3 years.
1,492 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchase an esims for the use of my phone from boost mobile. This service was *****. My phone was to work when I arrived in ******* as I live in *************. I called when I borrowed a phone to let boost mobile know that my service never worked. I was informed by a customer rep from ****************** that I would not be able to get my money back. ************* was never used and the fact that they would not give me my money back for services that was never given to me is just unfair. I had to call my bank to dispute and refund my money. The bank gave me a temporary refund until they speak to boost mobile. Any help that can be warranted to me will be a great help thank you.
Business Response
Date: 01/02/2024
December 14, 2023

**********************************
**********************************************************

Re:          BBB Complaint #********
                *************

Dear **************:

On December 12, 2023, we received your complaint, dated December 11,2023, filed with the Better Business Bureau.

You stated that you purchased an eSIM through Boost Mobile for use in *******. Once you arrived, you found that the eSIM did not work. You requested a refund, but you were unable to get your money back. You also mentioned that you disputed the transaction through your financial institution.

Purchase of an eSIM for international travel is not provided through your Boost Mobile account. As such, we have no record of the transaction on your account and are therefore, not able to issue a refund.

If your eSIM was purchased through www.boostesim.com, please contact ***************************************

As you stated that you disputed the transaction through your financial institution, we are unable to issue a refund.

Sincerely,

*************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile L.L.C.

***************************************************************** /******* Better Business Bureau
                **************************************
                ******,** 80210

                *********************
Initial Complaint
Date:12/11/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was approved for boost infinite. After that, I paid for two lines.The account never created. **************** couldnt explain to me what happen. Now, my money is in liboo
Business Response
Date: 12/29/2023
December 18, 2023

*****************************
***********************************
********, ** 30008

Re:          BBB Complaint #********
                ************ - *************

Dear ****************:

On December 11, 2023, we received your complaint, dated December 11, 2023, filed with the Better Business Bureau.

You said that you were approved for an account, but it was not created; however,you were charged and no one can explain why this occurred, and your money is now in limbo.

When we spoke on December 18, 2023, you confirmed that your money was returned, but you are still upset that you were initially told you qualified and your money was taken, and then you were told you did not qualify,with no explanation. I apologized for the inconvenience and informed you that we are looking into what transpired. For additional information, please email **********************.

Sincerely,

***************************
Corporate Case Manager
Executive Escalation Team
DISH Wireless, L.L.C.

***************************************************************** /******* Better Business Bureau
                **************************************
                ******,** 80210

                *****************************
Customer Answer
Date: 12/29/2023

Complaint: 20988446

I am rejecting this response because: this guy is a joke. All words and no actions. Clown

Sincerely,

*************************
Initial Complaint
Date:12/10/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After 12 plus years with Boostmobile as a loyal customer, ******************** is holding my bank account Hostage..making me pay $100.00 per month. With no Contract between myself and Boostmobile I REQUEST ENDLESS TIMES for a different and less expensive monthly plan for my wife and I.I called Customer NO Service and explained myself that I will like to choose a different phone plan so I dont have to pay $100.00 per month.. I even explained to customer NO Service representative that mi WIFE LOST HER JOB AND WE WILL LIKE TO REAMAIN CUSTOMERS .BUT we need / have to have a less expensive plan.. CUSTOMER NO SERVICE REFUSES TO DO SOsaying that theres nothing to do..even though there is Not a written contract in betweenI will a reimbursement and have then opportunity and right as a customer to choose a differentiator plan I am willing to talk to the media and I have screenshots of many phone calls
Business Response
Date: 12/29/2023
December 20, 2023

***************************************
******************************************

Re:          BBB Complaint #********
                ************ - *************

Dear ******************:

On December 11, 2023, we received your complaint, dated December 10, 2023, filed with the Better Business Bureau.

You expressed concern that you pay $100.00 per month for service even though you requested a lower rate multiple times.

When we spoke on December 19, 2023, I informed you that you are currently enrolled in the four-line, $100.00 per month plan with two active lines. At this time, you have two options:

1) Retain your current account structure and reduce it to a two-line plan at $90.00 per month. The breakdown is as follows:$50.00 for the first line and $40.00 for the second line. However, as you can see, this only reduces your rate by $10.00 per month.

2) Separate the lines into two separate accounts at $25.00 per month each. This would mean that you would have two individual bills each month.

You elected to create two individual accounts and retain your existing phone numbers. I verified that your phone is unlocked and I submitted an unlock request for your wifes phone. Once you have confirmed your wifes phone is unlocked, you will open the two accounts via www.boostmobile.com and call customer service for assistance, if necessary, to activate each one.

Sincerely,

***************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                **************************************
                ******,** 80210

                *****************************
Customer Answer
Date: 12/30/2023

Complaint: 20987125

I am rejecting this response because: I called ******************** endles Times he will not answer nor return phone calls!
I also Called Customer NO SERVICE many times and no one is able to create 2 different accounts using same phone numbers for $25.00 each
..I went to Boostmobile.com like ********************** and tried to open a new account and PAID AND EXTRA OF $26.59 and that money is gone too! BOOSTMOBILE IS HOLDING MY FAMILY AND I HOSTAGE..I need help

Sincerely,

***********************
Business Response
Date: 01/15/2024
January 12, ****

***************************************
******************************************

Re:          BBB Complaint #********
                ************ - ************

Dear ******************:

On January 10, ****, we received your rebuttal, dated January 10, ****, filed with the Better Business Bureau.

You said that you rejected my response because I did not return subsequent calls from you, and two separate accounts were opened (which you said you were advised to do), which did not work and you were charged $26.95.

When we spoke on January 12, ****, I apologized that I did not receive your message and did not return your call. I also explained that instead of opening two new accounts, we are attempting to switch your current plan on your existing account to the $25.00 per line unlimited plan without opening two separate accounts. This will also retain both phone numbers. In addition, I applied a credit for one month of service to cover your existing plan until we resolve this issue. Furthermore, I informed you that we were able to locate the individual account you opened and it did generate a new phone number, but it has been closed and we will issue a refund for the $26.95 you were charged.

We apologize for any inconvenience this may have caused.

Sincerely,

***************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                **************************************
                ******,** 80210

                *****************************

Customer Answer
Date: 02/01/2024
Raw and unfortunate since the only second time we talked with *******************! He was more concerned because of called Him by his name! He promises to call the following week.. and 3 weeks later nothing happened, he made a proposal on how to address the issues properly!! And is all it was ..a promise!! We still stuck over paying! Month to month holding my family hostage and not allowing us to switch plans so we can remain customers with a less expensive plan
Business Response
Date: 02/16/2024
February 14, ****

***************************************
***********************************

Re:          BBB Complaint #********
                ************ - ************

Dear ******************:

On February 13, ****, we received your second rebuttal,dated February 13, ****, filed with the Better Business Bureau.

You maintain that you were promised you would be switched to a lower rate plan, but it never happened and you are still at the higher rate.

On January 12, ****, we made an exception to allow you to switch from a higher-tiered plan to a lower-tiered plan without requiring you to open two separate, individual accounts. On that date, I applied a credit to cover one month of service at the higher rate to allow for the migration to the lower plan; however, it did not occur before a new month cycled and you were charged the higher rate again.Nevertheless, both of your lines have been migrated and beginning with your February 26, ****, bill, you will be at $25.00 per line plus tax.

I would also like to remind you that this is a prepaid service;therefore, you can switch carriers at any time without penalty.

Sincerely,

***************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                **************************************
                ******,** 80210

                *****************************
Initial Complaint
Date:12/10/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered iphone 12 for som was shipped wrong address to ******** ** i live in ******* they then shut off my service and charging me price of phone which theu never sent to me.never re funded my $$ and i went spent $564.00 on two new phones in store so i want all my $$ back for.phones i paid for and for phone they sent to wrong address i paid for as well i can upload information
Customer Answer
Date: 12/12/2023

Customer Answer
Date: 12/19/2023
Also for pain and suffering bring confusion and dismay in my life i cannot see work schedule cant answer anything pertaining to work everything is in my phone and connected to phone biught iphone sent to wrong addresses rhey shut off my service and charging me for phone which paid for but sent to wrong address also charing me ****** for bill which is only 70 i **** no service or contact at all on ohone
Business Response
Date: 01/02/2024
December 27, 2023

***********************************
****************************** 9
********************************

Re:          BBB Complaint #********
                ************ - *************

Dear ********************:

On December 11, 2023, we received your complaint, dated December 10, 2023, filed with the Better Business Bureau.

You said that you ordered an iPhone 12 for your son, but it was shipped to the wrong address. You stated that you never got a refund and had to spend an additional $564.00 on two new phones you purchased from a store. You requested a full refund for the original phone plus the two additional phones purchased.

Our records indicate that order #****-978408-8839 was delivered to the address you provided during the online ordering process.Please note that when checking out, it gives the option to update your shipping address to match that of your billing address or to be different. In this case,the option to have the item shipped to a different address was chosen and a new address was manually typed in. Please note that it is the consumers responsibility to review these details prior to finalizing the order.

Our records reflect you received a refund of $161.99. As the order is showing delivered, we decline your refund request. Furthermore, we decline your request for an additional refund, as it was your choice to purchase two additional phones at a store.

Your account was interrupted, as you owe $196.99.

Sincerely,

*********************************
************* Case Manager
Executive Escalation Team
Boost Mobile L.L.C.

cc:           ****** / ******* Better Business Bureau
                ********************************, #***
                ******,** 80210

                *********************
Initial Complaint
Date:12/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I order a router from boost mobile. Never got it. Then they were taking money out of my account when i wasn't even using **************
Business Response
Date: 01/03/2024
January 3, 2024

***************************
645 Brown *************** ** 15631

Re:          BBB Complaint #********
                ************ - *************

Dear ****************:

On December 11, 2023, we received your complaint, dated December 9, 2023, filed with the Better Business Bureau.

You stated that you ordered a router from us, but never received it. You also mentioned you were being charged for services you did not receive. You requested a refund.

Our records indicate that two ******* Linkzone 2s were sent to the address you provided during the online ordering process. Two replacement ******* Linkzone 2s were sent to the same address in January 2023.

A review of your account reflects that you elected to set it up on automatic payments, and no cancellation requests were received from you until you contacted customer care on December 9, 2023. Please note that it is the responsibility of the consumer to review their billing and notify us in a timely matter of any unauthorized charges.
In the interest of customer service, a total refund of $102.83, equal to the last three payments made, have been issued.

We regret any inconvenience you may have experienced.

Sincerely,

*********************************
************* Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************, #***
                ******,** 80210

                *********************
Initial Complaint
Date:12/09/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a credit balance and the company will not issue the balance to me.
Business Response
Date: 12/29/2023
December 13, 2023

*************************************
******************************************************

Re:          BBB Complaint #********
                ************ - *************

Dear **********************:

On December 11, 2023, we received your complaint,dated December 8, 2023, filed with the Better Business Bureau.

You stated that you have a credit balance we refuse to refund.

A refund check for $58.50 has been requested and will be sent to the address on file.

We regret any inconvenience you may have experienced.

Sincerely,

*********************************
************* Case Manager
Executive Escalation Team
DISH Wireless, L.L.C.

***************************************************************** / ******* Better Business Bureau
                *********************************************;
                ******,** 80210

                *********************
Customer Answer
Date: 12/29/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:12/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a phone Nov2023 and never received it. I have file a through *** and Boost Mobile and they turned my phone service off due to me not receiving my phone also I have cameras to prove the I never received the phone.
Business Response
Date: 12/29/2023
December 13, 2023

*****************************
****************************
**************, ** 92404

Re:          BBB Complaint #********
                ************ - *************

Dear ******************:

On December 11, 2023, we received your complaint, dated December 9, 2023, filed with the Better Business Bureau.

You stated that you ordered a phone in November 2023, but you never received it. You said you have filed claims with *** about it, and now your phone service has been suspended. You requested a billing adjustment.

Our records indicate that the device, an iPhone 12, was delivered to you on November 6, 2023. Per *** tracking number 1Z52A2590314073715,the order was handed to you. The claim you mention was closed, as *** was unable to reach you. Please contact *** for further assistance.

As you disputed the amount paid with your financial institution, your service was interrupted and you now have a balance owed. Your account will be restored once these funds are paid.

As our records indicate the device was delivered, we deny your request for a billing adjustment.

Sincerely,

*********************************
************* Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

***************************************************************** /******* Better Business Bureau
                ********************************, #***
                ******,** 80210

                *********************
Initial Complaint
Date:12/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Boost mobile send me the wrong type of sim card for my phone and their agent told me everything will work but ever since I ported my number over I had no phone service period. No phone, no text and no data at all. I have tried to reach out to their customer service several times and they have no provided any solution. I attached screenshot of Boost Mobile's agent telling me my phone will work with their plan after checking the **** number of the phone.I also attached screenshot of the sim card not working with my phone. They send me an incompatible sim card.Had I known they would sent me wrong sim card I would have NEVER purchased their plan!Since I already ported my number over and purchased a yearly plan with them. I ask that they send me the correct sim card ****** and move my prepaid yearly plan over to the new sim card. Also please contact me via email as I do not have working phone service at the moment thanks to boost mobile and are unable to answer.
Business Response
Date: 12/29/2023
December 28, 2023

***********************
159 ***********.
**********, ** 71115

Re:          BBB Complaint #********
                ************ - *************

Dear ***********************:

On December 11, 2023, we received your complaint, dated December 9, 2023, filed with the Better Business Bureau.

You stated that you were sent the incorrect SIM card for your phone, and you were told that your device was compatible with Boost Mobile service. You stated that you have already ported your number over to Boost Mobile and purchased a yearly plan and would like your phone to work as intended. You requested to be contacted by email by a Boost Mobile representative.

Upon a review of your account, I sent you an email with my contact information. Please contact me to assist you with your phone issues.

Sincerely,

******************************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

***************************************************************** / ******* Better Business Bureau
                ****************************************
                ******,** 80210

*****************************
Initial Complaint
Date:12/09/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for 2 IPhone 15 Pro Dec 8. I spoke with ******* and he completed the order process. I was to wait to receive a email so I can esign the agreement for the plan I chose. The agreement must be signed within 24 hours or your order would be canceled. I did receive a email and it stated "We were unable to complete your order ". I immediately called customer service and she stated "my order had been canceled and she can't see why". She proceeded to tell me "I can email ********************** and they will explain why the order was canceled ". I went to my checking account to confirm if the payment had been applied to the account and of course it had. So, now I'm angry because they have messed up my Grandbabies Christmas. I start searching ****** to see if this has happened before and it had ( several times). I can't understand how a company like this is SCAMMING people. THEY NEED TO BE STOPPED!!! My order# ****************, tell me what happened? I'm on my way to the bank.
Business Response
Date: 12/13/2023
December 13, 2023

*******************************
17825 **********.
****************, ** 48038

Re:          BBB Complaint #********
                ************ -2023-12-45397

Dear ****************:

On December 11, 2023, we received your complaint, dated December 9, 2023, filed with the Better Business Bureau.

You stated that you placed an order through customer care for two iPhone 15 Pros on December 18, 2023. You were supposed to receive an email with the financing agreement to be signed, but instead you received an email informing you that the order had been canceled.You contacted customer care about this, but they were unable to tell you why this occurred and provided you with an email address for further assistance.You indicated that you were still charged for the order. You requested this be resolved before Christmas.

We regret to inform you that an error occurred while placing the order, resulting in it being canceled by our Billing & ********************** Team. Please email ********************** for further assistance.Our records show your payment for the order was reversed on December 8, 2023.

We regret any inconvenience you may have experienced.

Sincerely,

*********************************
************* Case Manager
Executive Escalation Team
DISH Wireless, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *********************************************;
                ******,** 80210

                *********************
Customer Answer
Date: 12/13/2023

Complaint: 20982786

I am rejecting this response because: I have emailed ********************** several times and its had not been resolved. I called Saturday (Dec 9) and spoke with ****** and he connected me with a young lady and she said my order was tagged as " FRAUD". She also stated I needed to wait for ********************** to contact me. I received a email from ********************** stating "this department can't assist you call the 800 number. I called the number spoke with **** and she said she can't release my order until ********************** say "yes". I explained to her ********************** told me to call this department. I'm so confused and frustrated because is this the way you treat a "potential customer". I did everything they told me to do to get this resolved and I still have no order.And how do you title a person as "Fraud".

Sincerely,

***************************
Business Response
Date: 01/12/2024
January 12, ****

*******************************
17825 **********.
****************, ** 48038

Re:          BBB Complaint #********
                ************

Dear ****************:

On January 8, ****, we received your rebuttal,dated January 8, ****, filed with the Better Business Bureau.

You stated that you emailed ********************** for further information on the reason behind the cancellation of the order. The response you received stated that you should contact our customer care department for more information. You did so, but you were only informed that the order was canceled due to fraud, with no further explanation. You requested that you be told why this happened and that the order be completed.

I am working with our back office teams to determine the reasoning behind the cancellation of your order. I will also attempt to place the order again, if this is possible. I sent you an email with my contact information and I will email you again at ************************** once I receive an update for this issue.

We regret any inconvenience you may have experienced.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

*************************
Corporate Case Manager
Executive Escalation Team
DISH Wireless, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *********************************************;
                ******,** 80210

                *********************
Initial Complaint
Date:12/09/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Tonight Boost Mobile Steal ***** out My Account I Dont Have. ******************** Account And I Dont Know Why They Took My Money Out My Account I Want My Money Back NOW
Business Response
Date: 12/29/2023
December 27, 2023

*******************************
***********************************************************************

Re:          BBB Complaint #********
                ************ - *************

Dear ******************:

On December 11, 2023, we received your complaint, dated December 9, 2023, filed with the Better Business Bureau.

You stated that $69.50 was taken from your banking account,and you do not have an account with ********************. You requested a refund.

We were able to locate the payment of $68.50. It went to the account you indicated was your boyfriends on other calls in to customer care. As this card had been used on this account previously, we decline your request for a refund. If you did not give your boyfriend permission to use your card, you would need to dispute this with either him or your financial institution.

Sincerely,

*********************************
************* Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

***************************************************************** /******* Better Business Bureau
                ********************************, #***
                ******,** 80210

                *********************

Customer Answer
Date: 12/29/2023

Complaint: 20982424

I am rejecting this response because: I Paid His Bill *** Time I Dont Need To Dispute Anything With Him I Need My Money Back Yall Set my Card Up For Auto Draft And He Been Left Boost Mobile So Again Yall Need To Refund Me My Money Or A Lawsuit Will Be In Play Because Just Because I Paid His ************** Does Not Means Yall Can Continue To Draft It Out My Account

Sincerely,

***************************
Business Response
Date: 01/12/2024
January 11, ****

*******************************
***********************************************************************

Re:          BBB Complaint #********
                ************ - ************

Dear ******************:

On January 10, ****, we received your rebuttal, dated January 10, ****, filed with the Better Business Bureau.

You rejected our response because your credit card was used for a one-time payment,but it was used again in December without your authorization. You demanded a refund for the $68.50 payment, or you will take legal action.

As stated in our previous response, you authorized your card to be used to pay for your boyfriends account. I also listened to previous calls and did not find at any time this was restricted to a one-time usage.Therefore, your request for a refund is denied. As recommended previously, if you did not give your boyfriend authorization to use the card, contact your financial institution/card issuer and dispute the transaction or obtain reimbursement from your boyfriend.

Sincerely,

***************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

***************************************************************** /******* Better Business Bureau
                ********************************, #***
                ******,** 80210

                *****************************
Customer Answer
Date: 01/23/2024

Complaint: 20982424

I am rejecting this response because: Yes I Will Take Legal Action I Dont **** What You Heard In No Call How Do Somebody Use A Card One Time And Yall Continue To Charge They Card It Was Mines With My Name On It Yall Of Full Of It But Yall Will Be *** Thanks ??

Sincerely,

***************************

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