Business Profile
Mobile Phone Service
Boost MobileHeadquarters
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Complaints
This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 5,034 total complaints in the last 3 years.
- 1,494 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/28/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased and iPhone 8 online from Boost mobile on 12/14/23 as a Christmas gift for my 10 yr old son. I received it on 12/18/23 but did not open and attempt to activate it until 12/22/23, which is when I found out the phone did not work. I first reached out to the Apple because they are the manufacturers of the phone but they could not assist me over the phone and recommended that I come into one of the stores. I then reached out to Boost, because they sold me the phone. They also recommended that I take it Apple since they were the manufacturers and could possibly tell me what the issue was. I went to Apple and they let me know that the phone is defective and recommended that I sent it back to the cellular provider I purchased it from for a refund or exchange. I proceeded to reach back out to Boost and was told I only had 10 days to return the phone after purchase not after I received the phone to be eligible for a refund, which I didn't want, I just wanted to get a replacement for the defective phone and send it back to them. I don't think it's fair that I was only giving 10 days to return the phone and my 10 included the shipping time. The only option they gave me was to take it to Apple, I let them know I did take it to Apple and that I had a receipt from them, that says to send it back to the cellular provider that sold me the phone. 10 days should not be a reasonable amount of time for a person to have to return an item, especially during Christmas when the item won't even be opened until Christmas day. Merchants should be required to extend return policies during the Christmas holiday for reasons such as this. Now I'm out of $113.26 and my son doesn't have a phone. Please help me, I can't afford to just throw that type of money away.Business Response
Date: 01/11/2024
December 29, 2023
***********************************
**************************************
*********, ** 21244
Re: BBB Complaint #********
************ - *************
Dear **********************:
On December 28, 2023, we received your complaint, dated December 27, 2023, filed with the Better Business Bureau.
You said you purchased an iPhone 8, but it did not work. You requested to return the device for a refund/exchange, but you were informed you only had ten days to do so. You also said you were informed by Apple the device is defective. You requested a replacement.
Boost Mobile does not exchange products purchased through boostmobile.com. Boost Mobile devices purchased through my.boostmobile.com may be returned within ten days of purchase, subject to the policies, terms and procedures listed in our return policy. Approved returns will receive a refund of the purchase price (excluding charges incurred for wireless service). Terms of our return policy are subject to change and apply only to Boost Mobile wireless products purchased from my.boostmobile.com.
When we spoke, I informed you about Boost Protect, which is a comprehensive device protection program that combines a service contract and an insurance policy to protect your phone in case it is lost, stolen or damaged.We partner with ************************** to offer you this service. Your deductible is determined at the time of purchase, and is based on the market price of the make and model of your device. Once youre enrolled, your deductible does not change even if the store price does. All costs, charges and fees are subject to applicable tax.
Please visit myphoneguardian.com/boostmobile, 24 hours a day, seven days a week to file a claim. You may also call **************** from 6:00 am to 10:00 pm CT, seven days a week. You must be the primary account holder on the account to report a lost or stolen claim within 60 days of the loss, unless otherwise required by state law. If you receive a replacement for an approved damage or malfunction claim, you will be provided with detailed information on how to return the damaged phone. If the phone is not returned within ten days after receiving your replacement, you will be charged an unrecovered equipment fee up to the **** of your phone at enrollment.
Sincerely,
***********************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
**************************************
******,** 80210
*****************************Initial Complaint
Date:12/28/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered two phones from boost mobile, with two sim cards and a monthly phone service. I never received the phones. There is a proof of delivery on Nov 29 with a picture of a house that is not mine. The phones were activated by whomever they delivered them to. Boost charged me for the activating of the phones and will not refund me for the phones. I have spent hours on the phone with them, they won't let me speak to a supervisor and have outright hung up on me. *** won't let me file a claim because the shipper has to do it. Boost has opened and closed six investigations and never calls me back. I cannot be charged for services I have never received, they won't even refund that part. I sit on the phone most of my days off. They refuse to help me. I have included the picture of the house delivered to and my house.Business Response
Date: 01/11/2024
December 20, 2023
***********************
*************************************************************
Re: BBB Complaint #********
************ - *************
Dear ************:
On December 28, 2023, we received your complaint, dated December 27, 2023, filed with the Better Business Bureau.
You stated that you placed an order for a phone and SIM card and while the tracking number is showing these items as delivered on November 29, 2023, the picture of the house shown on the proof of delivery is not yours.You indicated *** will not allow you to file a claim and you have opened several tickets with us, but have not heard back. You requested a refund.
Our records indicate that order #****-978408-8839 is showing delivered to the address you provided during the online ordering process via *** tracking #1Z52A2590314645508; however, the picture of the proof of delivery clearly shows the house is different from that of your actual home. Due to that, a refund of $69.63 has been provided.
We regret any inconvenience you may have experienced.
Sincerely,
*********************************
************* Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
***************************************************************** /******* Better Business Bureau
**************************************
******,** 80210
*********************Initial Complaint
Date:12/27/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had Boost Mobile for one year and had my lines disconnected on 12/12/23 terminating service. I switched numbers from Boost to a new carrier. They continued to keep the lines active and charged my bank account ****** for the next monthly payment on 12/21/23. They have record of me wanting service disconnected. Boost said they do not issue refunds. I was directed to go to my bank a dispute it and then it would be refunded. My bank said to get a refund from Boost.Business Response
Date: 01/11/2024
December 29, 2023
***********************************
*********************************************
****************, ** 48879
Re: BBB Complaint #********
************ - *************
Dear ********************:
On December 28, 2023, we received your complaint, dated December 27, 2023, filed with the Better Business Bureau.
You said you requested to terminate service on December 12,2023, and you had a payment of $200.00 taken from your account. You requested a refund.
When we spoke, I informed you a review of the call in question revealed that there was no specific request to cancel service; just the port-out PINs being requested for the number. As such, a refund will not be issued.
The Boost Mobile Terms and Conditions disclose that payments remitted to Boost Mobile are final and non-refundable; any unused funds remaining on an account at the time service is canceled will be forfeited.
Your account was disconnected today, December 29, 2023.
Sincerely,
***********************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
***************************************************************** /******* Better Business Bureau
***********************************350
******,** 80210
*****************************Initial Complaint
Date:12/27/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been on the *** government discount in which Boost Mobile refused to apply to my account. They continuously tell me it will be applied to the next billing cycle which it never is. I also have discounts which will should be applied to my account through their application. Again my discounts are never applied. I have tried reasoning with this company only to get sworn at hung up on. I have tried contacting store managers only to get hung up on and ignored. At this point I want my phone unlocked to be able to go elsewhere. I have been treated with disrespect. I believe that Boost Mobile is pocketing my discount to benefit themselves. I am not the only person experiencing this as if you ****** *** and Boost Mobile many other customers are experiencing the same thing. I want to be released from Boost Mobile services immediately.Customer Answer
Date: 01/01/2024
I have been approved for the *** discount which Boost Mobile refuses to put on my account. All I keep hearing is that it will be applied in the next billing cycle. I have heard this 3 months in a ****** never gets applied. I do not owe anything on my phone and they are refusing to unlock the phone so that I could go to another carrier. I will not pay them anything further as they could use my discount to resolve anything they claim I owe. I have tried contacting the company to no avail I have tried contacting supervisors to no avail nobody will work with me on this. I am done wasting my time and days and hours on the phone getting nowhere. I am also being denied discounts which I have earned it through the Boost Mobile app. Boost Mobile is refusing to apply any type of credit on my billing whatsoever.
Desired Resolution:
I want my discount to take care of any balance they claim I owe them and I want my phone unlocked I do not owe anything on my phone it is mine outright I do not want any part of Boost Mobile and their deceitful businesslike practices against consumers.
Business Response
Date: 01/22/2024
January 19, ****
*********************************
****************************************************
************, ** 60707
Re: BBB Complaint #********
************ - *************
Dear **********************:
On December 28, 2023, we received your complaint, dated December 27, 2023, filed with the Better Business Bureau.
You said you were unable to apply your Affordable Connectivity Program (ACP) benefit to your account, and you would like your device unlocked to allow you to move your service to a new provider.
When we spoke on January 19, ****, I confirmed your ACP benefit was added to your account and then disenrolled. You disconnected your account and ported your number to a new provider.
As an exception, I submitted an unlock request for your device, and I confirmed it has received the unlock command. I submitted a refund for the final $57.00 payment made on December 6, 2023; please allow up to two weeks for processing and delivery.
We regret any inconvenience you may have experienced.
Sincerely,
***************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.
***************************************************************** /******* Better Business Bureau
********************************, #***
******,** 80210
*****************************Initial Complaint
Date:12/27/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been with this company for many years. I never had auto pay with this company. I got a new phone with T ***** and only left one line open with boost. My son had that line. He does not have a bank account and does not have auto pay and never agreed to have auto pay. On Dec 21st Boost ***** took a payment of $67 from my sons cash app card. He called and they told him that theyr not returning his money. I called and the first person I spoke to also said that. I asked to speak to a manager and she left me on hold. I called back and the guy that answered told me he did not see a payment but the other two did. I asked to speak to a manager and the manager told me there was an auto pay payment on the 21st. She told me she was not returning tge money because of theyr policy?? What policy? We never had auto pay in the first place. So my son had his money stolen from them. I told her to check all the years history and see that we never ever use auto pay. She still refused to refund the money. No one authorized auto pay.Business Response
Date: 01/22/2024
January 22, 2024
Ms. *****************************
248 ********.
*******, ** 02453
Re: BBB Complaint #********
************ - *************
Dear ******************:
On December 28, 2023, we received your complaint, dated December 27, 2023, filed with the Better Business Bureau.
You stated a payment of $67.00 was made to your Boost Mobile account from your **** card without authorization. You requested the funds be returned.
Our records show AutoPay was active on your Boost Mobile account beginning November 4, 2023, and the $67.00 payment has been charged back to your card thus, the funds have already been returned. As Boost Mobile is a prepaid service, your account currently carries a $67.00 balance and is interrupted for nonpayment.In order for your service to be restored, a payment must be made.
Sincerely,
***********************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
**************************************************************** / ******* Better Business Bureau
****************************************
******, ** 80210
*****************************Initial Complaint
Date:12/27/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a ******************* card from boost mobile. The first Sim card I received in the mail wouldn't work. I multiple times to get it activated even spoke to an agent for assistance. They couldn't help me either, they sent out a 2nd Sim card to no avail it didn't work either. After speaking to the 3rd associate they advised me there's nothing they can do and that they'd refund me my money. Well they never did and when I called to speak to **** he advised there's notes under my account but only that they sent a 2nd Sim card that wasn't activated because it was faulty as well. So I have a phone 2 bad Sim cards that I can't use. And now **** at Boost Mobile is saying they can't refund ****** can't speak to upper management bc I don't have a cell numbers. That's the whole point of my call I can't get the number to activate because of 2 bad Sim cards so of course I don't have a number.Business Response
Date: 01/15/2024
January 14, 2024
*****************************
** 31211
Re: BBB Complaint #********
*************
Dear **************:
On December 28, 2023, we received your complaint, dated December 27, 2023, filed with the Better Business Bureau.
You stated that you purchased a ******* phone and *** card from Boost Mobile. The *** card did not function as intended, and you spoke with multiple agents for assistance. You were then told you would be refunded for your purchase, but have not yet received a check. You requested for your refund to be processed.
As I mentioned in my email to you, I would be happy to assist you with this issue; however, as I am unable to locate an account with the information you provided, I will not be able to move forward. Please feel free to respond to my email with any relevant account information, such as the account number or phone number attached, so I may look into this matter for you.
Sincerely,
******************************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
***************************************************************** / ******* Better Business Bureau
****************************************
******,** 80210
*****************************Initial Complaint
Date:12/27/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Signed up for Boost ******************************** ************************** $35 package. Charged me $50 stating plan change to $35 after paying $50 prepaid for 90 days.I prepaid $158 then also was charged during the 90 days.Had my own phone but told I had to purchase new phone in order to keep my same phone number.Waited the 90 days..called and was told that I had to buy another phone to change plan to $35. Dealer Agreed to pay for second phone and activation fee.After 90 day wait, told me he did nothing wrong and that this wasn't his problem and I should contact boost who also said it was his problem.Filed 2 tickets for escalation...told they could not help me and to escalate to corporate office.To date, I have paid 8 payments of $50 and paid for 2 phones and activation fees.There are many similar complaints about this dealer.Looking for :1. refund of all 8 payments 2. Freeze payments on account until this is resolved.3. Refund on activation fees and 2 phone purchases.4. Change to $35/months as quoted to me by dealer when signed up In addition, I have spent at least 6-8 hours trying to resolve this..kept getting disconnected after an hour, waited 10 days to hear from supervisor ticket number 3111858.Spoke to supervisor today..nothing to do with ticket number...told she was unable to provide or discuss refunds.This dealer is well known for his fraud and throughout this complaint, he has yet to be contacted at all.He was quite willing to provide me with transfer number to sign with another phone carrier.New ticket # ******* Employee/supervisor ID *************************** ************Business Response
Date: 01/11/2024
January 2, 2024
Ms. *******************
*************************** 218
*******, ** 01915
Re: BBB Complaint #********
*************
Dear **************:
On December 28, 2023, we received your complaint, dated December 27, 2023, filed with the Better Business Bureau.
You stated that you signed up for Boost Mobile service on August 19, 2023, at a retail store. You were offered a $35.00 plan, but you were told that you had to pay for a $50.00 plan three months in advance. After the three months, the plan would be switched to the $35.00 one. You were also told you had to purchase a new device to keep your same phone number. After the three months passed, you were told you had to get another new device to switch to the $35.00 plan. You spoke to customer care about this, but they were unable to resolve the issue. You requested a full refund of all payments made to Boost Mobile as well as for the two devices purchased with activation fees, a freeze on all future payments until this is resolved and for your account to be changed to the correct $35.00 plan.
All Boost Mobile retail stores are independently owned and operated. Any payments made directly to the store are not visible in our system. We have forwarded this to our store liaison. They will notify the store in question and work with them to reach a resolution. We apologize for any inconvenience this may have caused.
The Boost Mobile Terms and Conditions disclose that payments remitted to Boost Mobile are final and non-refundable. Therefore, no refunds will be provided.
I submitted a request to the appropriate personnel to have your account changed to the $35.00 plan. Regarding the fact that you have paid $50.00 per month, we have applied credits to your account totaling *********** compensates for the $15.00 difference in the plan pricing over the five months charged to todays date. One $15.00 credit was applied on October 23, 2023. The remaining $60.00 has been applied today.
Sincerely,
*************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
***********************************350
******,** 80210
*********************Initial Complaint
Date:12/27/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a ***** charge on my debit card from boost that i did not make on december 8th 2023. I had used my debit card on December 7th at ******* but nothing to do with boost.i had filed a dispute with my bank as soon i had noticed the charge. Only time i purchased minutes was in September 2023 but my son had payed me.he had purchased his minutes on December 6th 2023 by getting a card. If i have to accept the ***** charge at least let me know what the phone number was. I already shut down the debit card that was charged.Business Response
Date: 01/10/2024
December 29, 2023
***************************
**************************************************************
Re: BBB Complaint #********
************ - *************
Dear ****************:
On December 27, 2023, we received your complaint, dated December 27, 2023, filed with the Better Business Bureau.
You said you had a $35.00 unauthorized charge from Boost Mobile. You requested a refund.
A refund of $35.00 will be sent to you via check. Please allow ***** business days for processing and delivery.
Sincerely,
***********************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
***************************************************************** /******* Better Business Bureau
********************************, #***
******,** 80210
*****************************Initial Complaint
Date:12/26/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a phone from ******* for my daughter for Christmas on 20 December. I am currently a boost customer and I was requesting to get the number transferred over from boost to ******* after three separate attempts to try and get the number transferred over to the portal, I keep getting told to wait 24 hours and try again. I even was on the phone with a ******* specialist on a conference call with boost for over an hour and we continue to get be passed from person to person never really speaking to a supervisor, and when we asked to escalate this situation we were just kept told to wait 24 hours. There was no one to help this situation. Has been going on for almost a week now and all I wanted was my daughters phone number transferred over for Christmas. My bills are current and I have no understanding why they will not transfer my daughters number to my request. Ive gotten transfer pin numbers and the account numbers everything necessary and it keeps being an error on boost in. I truly do not understand how they would not let me speak to a supervisor or try to resolve this problem. After the third time, I tried to reach out to them, ** very frustrated and now my daughter still doesnt have a phone Im truly frustrated and I dont know what to do. Please help.Business Response
Date: 01/18/2024
January 17, 2024
Mr. *******************
3 ***********.
********, ** 31904
Re: BBB Complaint #********
************ - *************
Dear ****************:
On December 27, 2023, we received your complaint, dated December 26, 2023, filed with the Better Business Bureau.
You stated you have experienced difficulties porting your phone number out, and you requested assistance.
When we spoke today, I confirmed that your phone number has been ported out. No additional charges were incurred for your prepaid service, as the last charge for the line in question was on November 20, 2023, for service through December 20, 2023.
Sincerely,
***********************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
**************************************************************** / ******* Better Business Bureau
**********************************, #***
******, ** 80210
***************************Initial Complaint
Date:12/26/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid d boost ****** out the door and I have not had good service on none of my 2lines since I got the phones one I got on the 9th of Dec and the other one I got 3 days later. I've been calling their customer care every day since I got the phones .and all I've been getting is hung up on . They claim their is nothing wrong with the their service but the calls drop and theirs one way audio . But I know boost has a habit of hanging up on pple and like I told them that's unacceptable and I will not be Be paying my bill for ******** I want back my ****** so I can go to a different cell phone provider. I don't want boost anymore.Business Response
Date: 01/29/2024
January 25, ****
*****************************
****************************************** 404
**********, ** 15216
Re: BBB Complaint #********
************ - ************
Dear **************:
On January 4, ****, we received your complaint, dated December 26, 2023, filed with the Better Business Bureau.
You said you paid $180.00, but have not had good service on either of your phone lines. You also state that we said there is nothing wrong with the service.
When we spoke today, I informed you that your account was started under a Bring Your Own Device plan and we have no record of your device purchase. You stated that you purchased two ******* A23 devices from a retail store; however, they did not provide you with a purchase receipt. They said you would receive an email.
Boost Mobile stores are independently owned and operated,and as such, they maintain their own phone inventory and set their own return and exchange policies. You will need to contact the store to obtain proof of purchase.
I escalated this issue to our retail escalation department.They will assist you in obtaining proof of purchase for your devices. I also submitted an unlock request for both devices, and I encouraged you to contact customer support to continue troubleshooting the technical issues when they occur.
We regret any inconvenience you may have experienced.
Sincerely,
***************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
***********************************350
******,** 80210
*****************************
Boost Mobile is NOT a BBB Accredited Business.
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