Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,982 total complaints in the last 3 years.
1,508 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/27/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Joined on 12/17/23. On 12/19 I sent a chat because of dropped calls, inability to send messages and dial out. was told to call when not on the device. 12/29 was told to turn the phone off and on. On 1/3/24 I called again because I am still having issues. Was told to toggle the eSIM on and off. I completed a survey about the poor network service and requested a call back in the evening. 1/11 a man left a voicemail in the early afternoon. 1/13 was told to make sure **** calling was on. 1/17 advanced tech updated the network settings. 1/18 told me to turn the phone off and on. I was dissatisfied that the issue is not being fixed. I told him I wanted to cancel the service because I have a phone I cant use. He submitted a ticket to have the network reviewed but could not give me an eta. 1/19 having same issues was told the ticket is pending and to wait. 1/20 I talked to Retention and she acknowledged that she saw I had been calling about the same issue but now I was 3 days outside of the 30 day money back guarantee. I told her I didnt know about a 30 day window and all the people I spoke to never mentioned it even when I mentioned wanting to cancel. She told me she would submit a ticket to have an exception granted because it was in the notes that I was having issues since the beginning. She said eta 3 days. The call dropped and I called back to get the ticket number. The next person couldnt give me the ticket number but confirmed it was submitted. She said call apple since I am having these issues everywhere. Apple ran a diagnostic and said the issue is that the network is strong but the bandwith is low. They also reset the network settings. Called 1/25 to check on ticket and was told they couldnt find it but to give it 2 more days. I am getting the runaround and need my service cancelled as I cant use my phone although Boost says there should be coverage in my area and was not advised that I could have canceled the whole time until I was passed the window.
Business Response
Date: 02/01/2024
January 30, ****

*********************************
***************************************************

Re:          BBB Complaint #********
                ************

Dear ******************:

On January 29, ****, we received your complaint, dated January 27, ****, filed with the Better Business Bureau.

You stated that you signed up for service and activated a new device. Since then you have had intermittent signal issues on the device,including dropped calls, and not being able to place a call and/or send text messages. These issues are not specific to a single location. You worked with our technical support team to troubleshoot the issue, but we were not able to correct it. You decided that it would be best to cancel the service and return the device, but found you were outside of the normal 30-day return window. You requested assistance.

We spoke by telephone on January 30, ****, and arranged to return the device. I explained the process and requested that you contact me directly with any questions.

Sincerely,

*************************
Corporate Case Manager
Executive Escalations Team
DISH Wireless, L.L.C.

***************************************************************** /******* Better Business Bureau
                **************************************
                ******,** 80210

                *********************
Customer Answer
Date: 02/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:01/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am on the boost 40 plan with unlimited talk and text and 15 g of data.I ran out of my data last mth so I had purchased a 1g plan for 5.00 knowing that my plan resets on the 16th well the 16 th comes and I still have no Internet and my bill was paid after numerous calls to customer service and hours on chats with cs it and supervisor no one knows whats wrong and a ticket was supposedly created fast forward to approx the 23rd a guy named ****** said ir was a sim card issue but rest asure he will overnight one well it's now the 26th so 10 days without my internet and no new sim card and the only solution the supervisor offers is to buy more data why when I ve already paif for my data. I have used 0g of my data plan however it says I'm out of data uuuugggg so I broke down and bought a 2g add on so I wasn't loosing out of my work money. You offer little to none for compensation for your customers bottom line is I've been without my internet for 10 days however I have paid for my full mth of a plan and I am hot I would like a reasonable amount for compensation as well as my ***** refunded not an account credit as to I'm going elsewhere for my phone service.ty have a nice day my boost phone number is269 ********
Business Response
Date: 02/20/2024
February 15, 2024

*************************
141 New St.
*********, ** 49053

Re:          BBB Complaint #********
                ************ - ************

Dear ****************:

On January 29, 2024, we received your complaint, dated January 26, 2024, filed with the Better Business Bureau.

You said that your data limit was not reset after making a payment, which caused you to purchase an additional pack. You requested a reasonable amount of compensation and an additional $50.00 refund.

Our records show that service was delivered from January 15,2024, through February 13, 2024, and approximately 8.5 GB of data was used during that same period. Therefore, your request for compensation of any kind is denied.

Sincerely,

***************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

***************************************************************** /******* Better Business Bureau
                **************************************
                ******,** 80210

                *****************************

Customer Answer
Date: 03/02/2024
The only data I used was from the add ones I had to purchase separately on. Top of my mthly bill I purchased and additional ***** worth of gig making the total paid for the mth of *****
Business Response
Date: 03/13/2024
March 13, 2024

*************************
141 New St.
*********, ** 49053

Re:          BBB Complaint #********
                ************ - ************

Dear ****************:

On March 8, 2024, we received your rebuttal, dated March 8,2024, filed with the Better Business Bureau.

You said that you reject my previous response because you contend that your allotted data did not reload; therefore, the only data came from the add-ons you purchased.

When a data pack is added to an account, data usage is first charged to the added package until it is exhausted and is then charged to the monthly-allotted data allowance. As stated in my previous response, according to our records, for the service period in question, January 15, 2024, through February 13, 2024, you used 8.5 GB of allotted data. However, as a courtesy, we issued a $40.00 refund to the MasterCard ending in 8886.

Sincerely,

***************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

***************************************************************** /******* Better Business Bureau
                **************************************
                ******,** 80210

                *****************************

Customer Answer
Date: 03/18/2024
I understand what they are saying about the data but my point is I would have never had to buy extra data packs if myt allowed data from my phone plan would have reset when my bill got paid so they are dodging the real issue of a technical problem on their end and that is that I never would have had to buy data if my data from my plan was available when my bill was paid on time.
Initial Complaint
Date:01/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a boost mobile customer for years now, back in may of 2023 I connected a phone with their service, recently I attempted to switch to a new carrier, I ported my old number to a new service, T-Mobile , since January 19th of **** I have attempted to have my phone unlocked by boost mobile, they have said multiple times it is and have issues new tickets supposedly, yet my phone remains locked and I cannot use my new service, I am willing to contact my state attorney general to resolve this, unlock my phone boost mobile, I have consumer rights, quit playing games.
Business Response
Date: 02/15/2024
February 7, ****

***************************
500 *************.
************, ** 65771

Re:          BBB Complaint #********
                ************

Dear **************:

On January 29, ****, we received your complaint, dated January 26, ****, filed with the Better Business Bureau.

You stated that you ported your phone number to another carrier, and requested that we unlock your device. You stated that you were told it is unlocked, but you are unable to activate your new service on the device.

The phone number you provided, **************, is associated to the device with IMEI ***************. This device is listed as unlocked in our system

If there are further questions or concerns about this issue or for assistance with a different device, please feel free to contact me at **************.

Sincerely,

*************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

***************************************************************** /******* Better Business Bureau
                **************************************
                ******,** 80210

                *********************
Initial Complaint
Date:01/26/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 12, **** I ordered a iPhone 15 Pro *** and wanted to start service with Boost Infinite. I had to pay for taxes and first month service upfront. I was told and notified that the cell phone would be shipped and I should receive it within Three business days. After seven business days, I contacted boost to let them know I have not received the phone. I was told I need to open a claim from **** who was supposed to be delivering the phone. As seen in pictures, I made several attempts to file said claim and was told by *** since Im not the sender *** does not have an obligation to the receiver they only have an obligation to the person that paid for the service which is the center, which is Boost Infinite. Therefore, they would not let me start a claim to try to track the package. I have talked to *** headquarters several times I have made at least 10 attempts with Boost Infinite to resolve this. Boost Infinite said they cannot start the claim that I have to. Which again to *** policy only the sender can. I have been given three different ticket numbers for investigations by boost, and I have been told a minimum of four times that a case manager would call me anywhere from 24 to 48 hours which they never did. They will not send out a replacement phone. They will not refund my money. Ticket numbers I have been given, *******, *******, and there was also one that ended in 80. I was told I can contact my case manager at ***********, which, when you call that number its just the regular phone number there is no case manager. I feel as this is a scam and I possibly may have been ripped off. Boost Infinite has no intention of either sending me a phone or reimbursing my money.
Business Response
Date: 02/01/2024
January 31, ****

Mr. *************************
**********************************************
************, ** 46203

Re:          BBB Complaint #********
                ************ - ************

Dear ******************:

On January 29, ****, we received your complaint, dated January 26, ****, filed with the Better Business Bureau.

You stated that you ordered an iPhone 15 Pro *** on January 12, ****, but never received the device. You indicated that it was lost during shipment and *** refused to allow you to open a claim. You also said that customer care agents advised that you had to be the one opening the claim regarding the missing device, and we refused to send you another device or issue a refund. In addition, you expressed dissatisfaction with the customer service you received. You requested a full refund.

Our records indicate that a claim was filed and an investigation completed with ***. On January 30, ****, you were issued a refund of $109.00 back to the card ending in ****. The device-financing loan has also been canceled.

We strive to provide excellent customer service and we regret that your experience was unfavorable.

Sincerely,

*********************************
************* Case Manager
Executive Escalation Team
DISH Wireless, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *********************************************;
                ******,** 80210

                *********************
Customer Answer
Date: 02/01/2024

Complaint: 21203872

I am rejecting this response because:
Boost Infinite never opened up the claim, I had to call *** corporate to get the claim pushed. So *** started the claim but again told me that they could not give me any information because I am not the sender that they could only give the sender information and that I would have to call the sender being boost mobile A call to find out what was going on with the package. Again, I was given a minimum of three tickets and told by a representative I had a case manager that they gave me a number two which there was no case manager with that number. It was just your basic phone number to boost mobile. It seems as if boost mobile has no idea whats going on when you call their number. All they tell you is you have to wait 24 to 48 hours for someone to call you back from their back room whatever that means and then they never do call you back. Yes, I did receive my deposit back on the phone three weeks later ,Thank God. but everyone should know how boost mobile runs their company and that if you take the chance on purchasing a phone or you have an issue with boost mobile, nobody has a clue on whats going on. There is no escalation department that I could talk to. They would not transfer me to anybody else. The only information I got was theyll call you back in 24 to 48 hours.
Sincerely,

*************************
Customer Answer
Date: 02/01/2024
This shows I not boost had to file complaint through *** corporate since boost mobile would not do it
Initial Complaint
Date:01/26/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Been a loyal customer of ******************** for many, many years. I have had the same wireless plan with them which was Unlimited talk/text, 35gb data, and 30gb of hotspot service. My rate has remained the same throughout.Boost was shed by Sprint when T-Mobile acquired Spring. Boost was bought by DISH around 2020. In 2023, Boost migrated their systems into a new one. I hadn't checked my account/plan information as everything had been working fine, until the other day when I was using the hotspot on my phone connecting my tablet as I did from time to time. Only this time, the connection said I was connected to my phone but there was no internet. I checked all the settings and then decided to check my plan using the Boost One mobile app. It was then that I saw that I had exhausted my hotspot allotment of 12GB. That was wrong. It should be 30GB. I called customer service. ******* I spoke with said that she couldn't go back prior to the migration and stated that the plan I am on only has 12GB of hotspot. I assured her it was supposed to be 30GB. She became combative and basically made me feel like she thought I was lying. When I asked her to go back to last year, she again confirmed she could not. If I wanted the 30GB of hot spot, I would need to change my plan and pay more money. I said that was unacceptable and asked for a supervisor. The time I was on the phone with just ******* was about ***** minutes. I had to wait almost an hour before a supervisor was found. The supervisor basically stated what ******* told me and said there was no one else I could talk to. The matter is closed with her. That I was never advised or authorized any change to my plan and that NO ONE else is available to speak with or no one is able to adjust my plan to what it was is UNACCEPTABLE. I advised the supervisor of this and stated I would be contacting BBB and other agencies. As it stands now, I am getting less service at the same rate I was at. It's wrong.
Business Response
Date: 02/13/2024
February 6, 2024

Mr. ***************************
**************************
***************, ** 33316

Re:          BBB Complaint #********
                ************ - ************

Dear ******************:

On January 19, 2024, we received your complaint, dated January 18, 2024, filed with the Better Business Bureau.

You said your plan included 30 GB of hotspot data, but after your account was migrated and your plan changed, it was reduced to 12 GB. You also expressed frustration with the customer service you received.

When your account was migrated, I confirmed you were transitioned to the same plan with a different name. Our records show that this included 12 GB of hotspot data and never 30 GB.

We appreciate that you brought your customer service concerns to our attention, so we may address them internally. We apologize for any inconvenience you experienced.

Sincerely,

***********************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

***************************************************************** /******* Better Business Bureau
                ********************************, #***
                ******,** 80210

                *****************************

Customer Answer
Date: 02/13/2024

Complaint: 21202137

I am rejecting this response because the response stating that I never had 30gb of ************ per month, per handset/account under my family plan is false. You are stating that all 3 of us don't know what we had in our plan. Arrogant. Prior to the migration, under the dashboard indicated first a bank of hotspot data that showed within a circle and then below it the additional hotspot data which totalled 30gb of data per month per handset/account going back some five years. Feel free to ****** Boost Mobile unlimited text, data, 30gb hotspot data and you will in fact find the plan that was offered and we were under until the migration.
Also now unavailable is your usage history in detailed form for phone calls and text messages since the migration. Many additional features are no longer available as options either.
I find it odd that no one seems to be able to access the account history prior to the migration, BUT CAN access when each of the handsets are eligible to be unlocked (April 2024).
Our plan was changed by Boost Mobile and no one else. Changed without permission or notice.. A significant reduction of service while still paying the same. I am so angry having to spend all this time arguing and trying to get back what was wrongfully taken from my family. It's not right. Loyal customers for many, many, years and to be snuffed like this is unacceptable.
It is shocking that no offer of any kind of a resolution was presented by Boost Mobile - instead holding to what is known to be false. Stating that we never had what we know for a fact we did, suggests that we are being dishonest - challenge to our character of which we will defend using all means and resources available.
This matter remains open until Boost Mobile puts service where the customer is as there has been ZERO satisfaction.
Sincerely,

**************************
Customer Answer
Date: 02/22/2024
I do not have such documentation. I did not make a habit of taking a screenshot or print out my account information as that was always available online.
Boost Mobile conducted a migration from one computer system to another in July 2023. As a result of that migration, ALL prior account history and access to the prior system is no longer available. No history. No anything is available prior to July 2023. Boost Mobile says that they also do NOT have access to that information. According to the ******************* wireless carriers retain at a minimum of one year's records to include billing, data, calls, texts, etc. This information used to be available prior to the migration - but none of it is available now.
Oddly, Boost Mobile CAN tell you when your handset is eligible to be unlocked (one year from activation on network). In my case, that is ***** 2024. It seems to me that they made efforts to ensure data that affects them directly was allowed to be made available.

Customer Answer
Date: 02/28/2024
I am disappointed that the status of "Answered - the business addressed the issues within the complaint, " is being utilized for this case. I fail to see how Boost Mobile addressed anything at all other than their contention that I never had such service, which is entirely untrue.
Boost Mobile has failed to provide any concrete evidence of such. That they ARE able to carry over from the migration the date that handsets can be "unlocked" (which is one year from the date of activation) - in my case, April 2024- but UNABLE to access even one month's service as it was BEFORE the migration which would clearly support my contention is just unacceptable. There HAS TO BE someone, somewhere, anywhere that has access to the system before the migration. That they state they do not is just not reasonable. They are hiding behind a curtain of deceit.
I am surprised that BBB has allowed this matter to be handled in such a way.
Goliath beat down ***** - again.
Initial Complaint
Date:01/25/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My telephone keeps freezing up every 5 to 30 seconds, it's an electric glitch. To "unfreeze" it I have to lock my screen and unlock it by entering the security code. It is very frustrating. I purchased the telephone from the Boost website with a coupon. What a headache this phone has been. I called Boost customer service asking them to replace my phone. They refused, so I'm filing this complaint. I've had this phone for about 2 to 3 months I think, it's always had this problem. I consider my request reasonable because I have been a customer with ********************** for 9 years.
Business Response
Date: 02/16/2024
February 11, ****

*****************************
11 *************.
***********, ** 94941

Re:          BBB Complaint #********
                ************ - ************

Dear ********************:

On January 26, ****, we received your complaint, dated January 25, ****, filed with the Better Business Bureau.

You said you purchased a device a few months ago from the Boost Mobile website, and you are having issues with it. You contacted us to have the device replaced, but your request was refused.

Boost Mobile devices purchased through my.boostmobile.com may be returned within ten days of purchase, subject to the policies, terms and procedures listed in our return policy. Approved returns will receive a refund of the purchase price (excluding charges incurred for wireless service). Terms of our return policy are subject to change and apply only to Boost Mobile wireless products purchased from my.boostmobile.com.

If you wish to have your device replaced, you will need to contact the manufacturer.

We regret any inconvenience you may have experienced.

Sincerely,

***************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.

***************************************************************** /******* Better Business Bureau
                **************************************
                ******,** 80210

                *****************************
Customer Answer
Date: 02/16/2024

Complaint: 21198571

I am rejecting this response because: as a Boost Mobile customer of almost 10 years this is not a satisfactory response.
Mr. ***************************, the manager of the Boost Escalation Team, is missing the big picture.
*******************, pound foolish, ********************.
Sincerely,

*************************
Initial Complaint
Date:01/24/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I'm contacting FCC about an issue with trying to unlock my phone. I decided to switch services to Mint Mobile from Boost as I had issues with connectivity with Boost. I called Boost to submit a request to unlock my phone and they said I meet the requirements and it will be unlocked in two business days. I called again two days later as my phone had not been unlocked yet and they said the request was denied because I have not had Boost on my phone for 12 months. I knew this was not true because I bought the phone on November 23, 2022 and have had Boost on the phone since then without pausing the service or any interruptions at all. I realize that people make mistakes sometimes so I asked for a second request to be sent. Two days later, it was once again rejected. I called and asked to speak to a supervisor and they said they would submit a request to receive details from the backend of the company on when I activated Boost on my phone and when it was removed. I was told the backend team would call me and give me this information. I patiently waited for 5 days but received no contact. I called Boost today to ask why I haven't been contacted and they told me the ticket was once again rejected. They refuse to give me any details proving that I did not have Boost on the phone for **************************************** even why it was rejected. I have been a customer of ********************** for over 2 years so I am very upset with how I am being treated. I am a college student who needs their phone number and not having it is putting a lot of stress on me. Please help me solve this because I am being treated very unfairly and lied to. My phone number is ************. My IMEI is 357838494647276.Thank you
Business Response
Date: 02/16/2024
February 9, ****

Amine Fadili
*******************************, PMB 5106
***************, ** 77840

Re:          BBB Complaint #********
                ************

Dear Amine ***************** January 25, ****, we received your complaint, dated January 24, ****, filed with the Better Business Bureau.

You requested your device with IMEI *************** be unlocked.

Boost Mobile will unlock a device under the following circumstances:

?The device has not been reported as lost/stolen or otherwise flagged as ineligible for unlocking
?The device has been active on the associated account for at least 12 months

We have made an exception to this policy and your unlock request has been granted; please allow 72 hours for this to process, and ensure your phone is powered on and the Boost Mobile *** card inserted.

*** Unlock refers to enabling the *** slot of a device to allow insertion of another carriers *** card. Unlocking a device will not necessarily make a device interoperable with another carriers network. In other words, a device designed for one network is not made technologically compatible with anothers network merely by unlocking it. Additionally, unlocking a device may enable some functionality of the device, but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network).

Sincerely,

*************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                **************************************
                ******,** 80210

                *********************
Customer Answer
Date: 02/17/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Amine Fadili
Initial Complaint
Date:01/24/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Boost Mobile continued charging me for 6 months for service that was supposed to be cancelled. They took $57 a month out of my checking account for six months, which totals $342. They refused to give it back. I tried numerous times.
Business Response
Date: 02/12/2024
February 2, ****

*****************************
******************************************************

Re:          BBB Complaint #********
                ************ - ************

Dear **********************:

On January 24, ****, we received your complaint, dated January 24, ****, filed with the Better Business Bureau.

You stated that you continued to be charged for six months after you requested disconnection, and you indicated you have attempted several times to receive a refund. You requested a full refund of $342.00.

The Boost Mobile Terms and Conditions disclose that payments remitted to Boost Mobile are final and non-refundable; any unused funds remaining on an account at the time service is canceled will be forfeited.

Our records indicate we did not receive any calls from you from June 2023 through January **** requesting your account be disconnected. The first call we received requesting disconnection was on January 2, ****. As we received no request to disconnect the account in 2023, we decline your refund request.

Sincerely,

*********************************
************* Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

***************************************************************** /******* Better Business Bureau
                ********************************, #***
                ******,** 80210

                *********************
Initial Complaint
Date:01/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a I phone 12 from boost mobile they sent it to the wrong address this started on 12/22 and it is now 01/23 and I have not received my phone I have filed a complaint with *** and they have sent money to boost mobile for the lost device but as of 01/************************* is telling me to call back in ***** hours this has been told to me every time I call and I still have no phone I would like to have my phone or my money back cause someone stole my money boost mobile
Business Response
Date: 02/16/2024
February 13, ****

Mr. ***********************
***********************************************************, ** 29212

Re:          BBB Complaint #********
                ************ - ************

Dear ****************:

On January 24, ****, we received your complaint, dated January 24, ****, filed with the Better Business Bureau.

You stated that you ordered an iPhone 12 from Boost Mobile on December 22, 2023. As of January 23, ****, you still had not received it.You mentioned that you filed a complaint with **** and you were told by Boost Mobile to expect a call back within ***** hours. You requested your phone be delivered,as originally intended, or to receive a refund for your purchase.

A review of your account revealed that on January 26, ****,a refund of $215.99 was issued. When I called you today I left a voicemail with this information, along with my contact information in case you had any further questions or concerns.

We regret any inconvenience this may have caused.

Sincerely,

******************************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

***************************************************************** / ******* Better Business Bureau
                *************************************350
                ******,** 80210

*****************************
Initial Complaint
Date:01/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
How long are guinea pigs in labor?Guinea pigs show very few signs of imminent birth. Their behaviour doesn't discernably change and they do not make nests. The birthing process is also very fast. It is usually complete within 30 mins.Apr 5, 2022 Hello, on 12/22/23 purchased my sons i phone on the boost mobile web site. I paid in full for I phone 15 pro. I received the Phone on 12/29/2023. On 1/14/2023 the phone would not upload new software for this reason the ph. was not able to be use. On 1/20/2023 I went to the closest boost location and get assistance for the phone. The owner of this location asks if I had bought the ph. there. I advise I bought it from boost website. The store owner replied the ph. was no good and I needed to buy a new ph. I was also having a issues with my ph and his reply was the same. I repeatedly ask him for help and told me to leave. Since this was the closet boost to me. And was not getting any help from that store. I choose to switch plan holders, when I call boost customer service to ask to have the iPhone unlock, they told me I could not because I was still paying on it. (oh boy) I advise I had paid it in full and that there is no legal reason you cannot unlock the ph. from what I understand if any phone that is the sol property of and individual the phone is to be release when requested. Boost mobile is refusing to unlock the ph. so I can go to a closer carrier with a closer location. (FYI) The next boost mobile is in **********, I am not going to paid tolls, extra gas and time if I need assistance in the future. I am asking for help to have my sons iPhone unlock so I can change carriers. Oh and when the customer service Reb confirmed I had paid the phone in full, he then told me I received that ph at a discount and I would have to pd additional money to have it unlocked. I have attached the receipt for the ph. A screen shot from the apple web site to show the cost of the ph. Can you please help with this matter? please note (On Friday, August 1,2014 ***************************** signed a bill into law that again made it legal for consumers to unlock their cell phones in order to take them to a carrier that best suits their needs. It marked the very first time a We the People petition led to a legislative fix)
Business Response
Date: 02/12/2024
January 31, ****

*********************************
***************************
***********, ** 18966

Re:          BBB Complaint #********
                ************ - ************

Dear ******************:

On January 24, ****, we received your complaint, dated January 23, ****, filed with the Better Business Bureau.

You stated you purchased your device on December 22, 2023,but you were unable to use it as you were unable to download new software. You also mentioned the customer service you received. You requested the device be unlocked to use with another carrier.

A review of your account shows usage for the iPhone 15 associated with the line ending in ****, and there is no record of you calling in to address any technical issues with technical support. If you continue to experience technical issues with your device, please contact customer care at ****************, so these problems can be addressed properly.

Boost Mobile will unlock a device under the following circumstances:

The device has not been reported as lost/stolen or otherwise flagged as ineligible for unlocking
The device has been active on the associated account for at least 12 months

Because your device has not been active with Boost Mobile for 12 consecutive months, your request for it to be unlocked is respectfully denied.

We strive to provide excellent customer care and we regret that your experience was unfavorable.

Sincerely,

***********************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                **************************************
                ******,** 80210

                *****************************

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