Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

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Complaints

This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,973 total complaints in the last 3 years.
1,510 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/24/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a customer with ********************** for several years, but where I moved to, I was getting really poor service. I kept calling Boost and they kept telling me they were working on it, but it never got better, so I switched to another carrier. They are now refusing to refund me for this month, even though I am no longer with them. This is unethical. I want a refund.
Business Response
Date: 04/02/2024
March 28, 2024

*****************************
** 78003

Re:          BBB Complaint #********
                ************ - ************

Dear ****************:

On March 25, 2024, we received your complaint, dated March 24, 2024, filed with the Better Business Bureau.

You said that you canceled service because you were experiencing poor signal at your new location. You requested a refund, since you canceled five days after you made a payment, but it was denied.

When we spoke today, I informed you that the Boost Mobile Terms and Conditions disclose that payments remitted to Boost Mobile are final and non-refundable; any unused funds remaining on an account at the time service is canceled will be forfeited. Nonetheless, I issued a prorated refund for $81.66 as an exception, and you accepted this resolution.

Sincerely,

***************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

***************************************************************** /******* Better Business Bureau
                **************************************
                ******,** 80210

                *****************************
Initial Complaint
Date:03/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Boost Infinite has in less than 2 months over charged for taxes on phones I ordered & neglected to provide discount or credit services not ordered. First bill charged ***** taxes when phone was ordered 2/1/24 billed 2/8/24 again. First bill ***** without phone discount but credit applied for taxes paid 2/6/24 on 2nd line leaving ***. ***** I paid. Also called company & complained about insurance charge- no discount- tax charge- 2/8. Was told they overcharged on bill owed me *****/*****/23.06- total ****** would be credited on next bill. 2nd bill 3/6 shows a previous balance of ******?? Past due *****?? Total bill ******!! No one can explain the previous amount of ****** will not send itemized statement for charges creating this & was told they do not have the ability to credit any overcharges I will just have to pay the ****** and it will be correct my next bill. It hasnt so far so I have no faith it will be this next bill. To date I have paid ****** pending ****** totaling ****** since 2/1/24!! My was quoted as - ****** monthly. I do understand being charged a extra ***** on the 2nd bill as the monthly service wasnt billed for 2nd line - but once again I was charged the ***** insurance charge I didnt order. ******- shouldve been the total less the overcharges on the 1st bill of at bare minimum *****. - total bill- ******** I want a written explanation of the ****** previous this one charge has taken what credits I did have and left me owing money I did not owe. This is a common complaint with this company. 30 phone calls and no less than *************************************************************************************** they definitely are not. Escalation results are random some claiming refunds on the way to this is the correct charges. Please take a look at these bills and keep in mind I ordered my first phone starting service 2/1/24 Thanks
Business Response
Date: 03/29/2024
March 26, 2024

************************************************
*********************
****, ** 27288

Re:          BBB Complaint #********
                ************ - ************

Dear ******************:

On March 25, 2024, we received your complaint, dated March 24, 2024, filed with the Better Business Bureau.

You stated that you were overcharged for the two months you have had service. You were charged $65.09 on February 1, 2024, and again on February 8, 2024. Your first bill came to $98.99, but a $23.06 credit reduced the balance due to $33.80. You said that you were told a credit of $100.15 would be issued on your next bill. However, your second bill shows a previous balance owed of $163.98, a past-due balance of $42.03 and no $100.15 credit, with a total due of $242.75. When you asked for an itemized list of the charges,none of the agents were able to provide you one nor did they have the ability to credit any of the charges. You were advised to pay the $242.75 and your next bill would show the corrected amount. You requested an explanation of your bill and the appropriate credits to be applied.

On February 1, 2024, you initiated service with the Infinite Access for iPhone plan and paid $65.09 to cover the sales tax for the associated device. On February 6, 2024, you added an additional line with the Infinite Access for iPhone plan and paid another $65.09 to cover the sales tax for this associated device. These details are noted on the bill you attached dated February 7, 2024.

Your second bill dated March 6, 2024, indicated a past-due amount because of the $23.06 goodwill credit, and AutoPay only collected the amount due noted from the February 7, 2024, statement. This bill shows prorated charges from February 6, 2024 - March 6, 2024 plus the next month. Due to this your bill is higher than the normal rate and outlined on the March 6, 2024,statement you attached. When combined the amounts owed for your first line ending in 7820 ($105.86) and the second line ending in 8629 ($136.89), the total comes to $242.75.

As a courtesy for the confusion caused, we applied a one-time credit of $80.00. Your current balance is $140.75.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

******************************************
Corporate Case Manager
Executive Escalation Team
DISH Wireless, L.L.C.

cc:           ****** / ******* Better Business Bureau
                **********************************, #***
                ******,** 80210

*****************************
Initial Complaint
Date:03/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Terrible experience from jump.Constantly ************** randomly, which I reported often. and when I called to advise of my cancelling plans, Boost Infinite advised it would be available to me to keep my number and move to a different company with a port number Boost provided me. This was a lie as they refused to unlock my cell until days after collecting an upcoming auto paymemt. They refused to take early payment in order to expedite use of my phone w a new company . This is scandalous and abusive. No payment due yet, so they will block service elsewhere until they decide to bill you for the final phone payment. Causing a customer already tortured by your horrible lack of consistent phone service to be without phone service at all as you wait to take action and unlock the phone, or accept any payment ( early) is absolutely unacceptable. No one should have this shady locked game kept under wraps as you provide next steps AND readily provided the phone transfer code, as if that is all there is to it. Boost Infinite should be responsible for yet conitinued lack of service on top of more lack of service. Days to unlock my cell phone for a new company, in spite of giving me a port code to transfer my service elsewhere. BeWARE . NOT OKAY
Business Response
Date: 04/12/2024
April 10, 2024

*********************************
MD 20707

Re:          BBB Complaint #********
                ************ - ************

Dear ******************:

On March 25, 2024, we received your complaint, dated March 23, 2024, filed with the Better Business Bureau.

You said you constantly had service outages, which you reported, and you were informed that you may move your number to a new company.However, you are unable to take your phone with you, as it is locked. You indicated that you were not able to pay off the device sooner, so it can be unlocked. You requested a billing adjustment.

You received a port-out PIN that allows you to port your phone number to another provider, but this does not unlock your device to allow you to use it with another carrier. Boost Infinite will unlock your phone once you completely pay it off. You can find more information here: *********************************************************************.

When we spoke, I informed you that I made an exception and waived the balance on your account. You accepted this resolution.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***********************
Corporate Case Manager
Executive Escalation Team
DISH Wireless, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *******************************;
                ******,CO 80210

                *****************************
Customer Answer
Date: 04/12/2024

Complaint: 21476825

I am rejecting this response itself only because: it is a lie.
Boost would not provide me a bill to pay or accept payment while keeping my phone locked unlawfully for almost a full month.

This response is a complete lie and only intended to deflect responsibility In a public forum for unlawful pamd abusive business practices.

Sincerely,

*****************************
Initial Complaint
Date:03/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Boost One App offers ways to earn Boost coins that translate into $ that can be used as service payment. The app offers 50 Boost Loyalty coins each 3 months of service just for being a paying customer. This is not being done by ********************** but they did credit acct 1.00 for missed coins. They offer 75 points called Streaks for Watching Videos 7 days in a row. From 3/3 Video Streak, I watched videos every day expecting 75 coins on 3/10 and another 75 on 3/17. I did not get those coins. Boost claims its partner TapJoys issue. TapJoy says its Boost. I want my earned total 150 points and the Boost App to be fixed so that Boost Loyalty 50 is awarded every 3 months and the rewards outside the TapJoy Offerwall such as Spin, Log in, Watch Videos, Video 7 day streak, Spin 7 day streak have actual representatives that can answer to errors instead of Boost sending to TapJoy and TapJoy saying not it.
Business Response
Date: 04/16/2024
April 11, 2024

Ms. *************************
11008 Burnet Leather Ln
*********, NC 28277

Re:          BBB Complaint #********
                ************ - ************

Dear ****************:

On March 25, 2024, we received your complaint, dated March 23, 2024, filed with the Better Business Bureau.

You said you have been earning Boost coins through the BoostOne App and you are not receiving the credit. Boost Mobile said that this is a TapJoy problem, and they say it is Boost Mobiles.

My attempts to contact you on April 10 and 11, 2024, were unsuccessful, but I left a voice message with my contact information.

A review of your account indicates you have been able to redeem your Boost coins through the BoostOne App and a $1.00 credit was issued on March 9, 2024, to replace the missing coins you reported. A $14.00 credit was issued on April 9, 2024, for coins redeemed through the BoostOne App, and I show ongoing reward accumulation on your account.

We regret any inconvenience you may have experienced.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

***************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                **********************************350
                ******,CO 80210

                *****************************

Customer Answer
Date: 04/16/2024
Responded to email from ************ explaining what was not rewarded in detail. Boost is aware their app is glitchy and working on it. He said they would monitor my account for 7 day sweep 75 pts rewards and the Boost Loyalty 50 points every 3 billing cycles. My complaint was legitimate. ***** offered account credit and all is well but I wanted to make sure file updated for our correspondence by email since I missed his calls.
Initial Complaint
Date:03/23/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Well they sold me a phone and made me get the 60 dollars a month plan and won't let me switch and I wanted the thirty dollar plan they said its because I got a discounted phone but it doesn't say that on the website
Business Response
Date: 04/02/2024
March 28, 2024

Mr. *************************
103 Jester Ln.
*******, ** 37716

Re:          BBB Complaint #********
                ************

Dear ******************:

On March 25, 2024, we received your complaint, dated March 23,2024, filed with the Better Business Bureau.

You stated that you purchased a device and had to select a $60.00 monthly plan. You were not allowed to change the plan to a less expensive option because the device was discounted. You indicated that our website does not say anything about this policy. You requested a billing adjustment.

When a device is purchased through our website, the plans available will vary dependent upon the device purchased and the level of discount offered on that device. As the website will only show available plans for each device, an explanation on the website is not necessary.

No billing adjustment is warranted in this case.

Sincerely,

*************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

***************************************************************** /******* Better Business Bureau
                **************************************
                ******,** 80210

                *********************
Customer Answer
Date: 04/02/2024

Complaint: 21476405

I am rejecting this response because:

Sincerely,

*************************
But it says i can change my plan at any time and unlike the other phones that say you have to be on the sixty dollar plan it doesn't say or does it say how long you have to be on the plan
Customer Answer
Date: 04/10/2024
Read here it says make payment or change plan
Initial Complaint
Date:03/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*************************** of Boost Mobile/Boost Infinite and Amazon illegal $124.01 in illegal taxes on phone.I would like refund check $1,513.82+. Refunds and compensations with FACTORY REMOTE UNLOCKED iPhone 15 Pro ***************** Titanium 1TB or better send the phone out factory unlocked, and match competitors plan below for $25 for life 40 GB and Hotspot with International callings, et ********* me at ************. Boost Mobile/Boost Infinite are not responding to emails, disciplinary actions must be taken.
Business Response
Date: 03/29/2024
March 28, 2024

Mr. ***********************
** 91711

Re:          BBB Complaint #********
                ************

Dear ****************:

On March 22, 2024, we received your complaint, dated March 22, 2024, filed with the Better Business Bureau.

You stated Boost Mobile/Infinite and Amazon charged you $124.01 in illegal taxes on a device. You also said your device did not come with a SIM card. In addition, you attempted to purchase an iPhone 15, but the orders were not fulfilled. You requested a refund check of at least $1,513.82 and an unlocked iPhone 15.

Regarding the iPhone SE order in question, it was placed on July 9, 2022, under order number **************. Please note that there is a ten-day return window for this device for a full refund. However, given that the order was made in 2022, you are now well outside of this return window.

The $4.42 charge on your bill pertains to taxes associated with the device.

Please note, Boost Mobile is a prepaid service, all payments made for service are considered non-refundable.

It has come to our attention that the orders were not fulfilled due to a security flag. Regrettably, we are unable to process the orders. Since the orders were not fulfilled, no funds were debited.

Your request for an unlocked iPhone 15 and a refund check which are not applicable in this situation.

Unfortunately, if you decide you no longer want our service, you are under no obligation with Boost Mobile or Boost Infinite.

Sincerely,

***********************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *********************************************;
                ******,** 80210

*****************************
Customer Answer
Date: 04/01/2024
SUA SPONTE, WITHOUT PROMPTING OR SUGGESTION, ON ITS OWN ACCORD/MOTION/ AUTOMATICALLY LEGALLY BINDING & FAVORABLE DOCUMENTARY EVIDENCE: FRAUDULENT CONCEALMENT, CONTINUING-VIOLATION, EQUITABLE TOLLING LEGAL DOCTRINES & LEGAL RULES OF LAW/POINTS/RULES/ PRINCIPLES/AUTHORITIES/MAXIMS: AMBIGUOUS, TIME IS TOLLED & IRRELEVANT VIOLATIONS PER CA *****,  1170, ET AL., ET SEQ., AND MORE ALL THAT WHICH APPLY DISREGARD THAT DOES NOT APPLY, SEE INFRA. AN ACT, OMISSION, SEPARATE COURSE OF CONDUCT IS PUNISHABLE IN DIFFERENT WAYS BY DIFFERENT PROVISIONS OF LAW, I.E., E.G., ******** ET AL,. CONCURRENT AND/OR CONSECUTIVE JURISDICTIONS, POWERS, AND RESPONSIBILITIES FULL LIABILITIES FOR CRIMINAL AND CIVIL ENFORCEMENTS, PROVISIONS, PROSECUTIONS UNDER THE ATTORNEY GENERAL, DISTRICT ATTORNEY, AND CITY ATTORNEYS. NO IMMUNITIES ACTING UNDER COLORS OF ****, IMMUNITIES ABROGATED, ET AL. ET SEQ. For guidance required by law and order investigate process combine and consolidate all related preliminary, formal, informal, unofficial, official complaints, controlling complaints, cross-referencing complaints/matters/issues, continuing complaints/claims/cases concurrently, and/or both forward appropriately, accordingly, and properly from what is listed and mentioned. CIVIL RIGHTS AND CONSTITUTIONAL RIGHTS DUE PROCESS AND EQUAL PROTECTION & DISCRIMINATION **** GUILT & VIOLATIONS TERMINATE EMPLOYMENTS. NUMEROUS FELONY CRIMES, COUNTS, OFFENSES, CHARGES, STATUTES PER CIVIC FIDUCIARY, MINISTERIAL MANDATORY LAW & DUTIES FELONY OFFENSES ** Govt Code *****, *****, 820, *****, *****, *****, 1195,  91000, 91001,  91001.5, 91002, ** PC 1170,  667,  667.5(b), 1192.7, et al. et seq., PC ***** INTERFERENCE WITH CONSTITUTIONAL RIGHTS 422,  422.7, 422.55,  422.56,  422.75,  422.87 Bias Motivations,  422.92,  13519.64 and PC  653f Soliciting Crime and ***** 18 U.S .Code 249: CIVIL RIGHTS HATE CRIME, Invidious Discriminations, CONSTITUTIONAL CIVIL RIGHTS, 18 U.S.C. 241,  242,  245,  246 Deprivations of Employments and Public Relief Benefits . For efficient and effective expeditious urgent immediate processing and FRAUD ON AN EMPLOYEE & ENTITY. (Case Managers/Coordinators/ Analysts etc.) If not a government employee or entity then forward to a government employee and/or entity, even if out of their powers, authorities, jurisdictions. NO IMMUNITIES APPLY: IMMUNITIES REPEALED, LOST, REPEALED, REVOKED, ANNULLED, WAIVED, ABROGATED, RESCINDED & REVOKED (SYNONYMOUS TERMS ALTERNATIVES WITH AMBIGUITY). Forward and/or transfer to proper municipalities/courts/departments/agencies/ licensing boards/regulatory authorities/small businesses & companies affiliations/entities/jurisdictions /venues/Department of Justices accordingly.  FURTHER AND CONTINUE.
The Uniform Electronic Transactions Act (UETA) coded 15 U.S. Code Subchapter I - ELECTRONIC RECORDS AND SIGNATURES IN COMMERCE 15 U.S. Code 7001 - General rule of validity & Cal. Civ. Code ****** ******7 ELECTRONIC SIGNATURES.  Dedicated toll-free fax line ************ cannot be discriminated against and/or retaliated against DUE PROCESS AND EQUAL PROTECTION OF THE **** DISCRIMINATION & NONVIOLENT HATE CRIMES, see Supra and ****** Bias Motivations,  *****, ***** 18 US Code 241, 242, 245, 246, 249: CONSTITUTIONAL & CIVIL RIGHTS DISCRIMINATION NONVIOLENT AND VIOLENT HATE CRIMES, Invidious Discriminations, and fax cover pages are not required by law. ******** fax cover pages are not readily available as time permits and/or made from a smartphone or other electrical devices with and used as fax modems. CLERICAL/HARMLESS ERRORS CORRECTED, SUA SPONTE, TERMINATE EMPLOYMENTS.

Related Offense MULTIPLE SEPARATE CRIMES, OFFENSES, CHARGES, COUNTS: CONSTITUTIONAL RIGHTS GUILT & VIOLATIONS TERMINATE EMPLOYMENTS MULTIPLE CHARGES, COUNTS, STATUTES 18 U.S. Code 1341 - Frauds and Swindles GUILT OF FRAUD AND SWINDLES 30 YEARS UP TO LIFE IN PRISON $1,000,000 RESTITUTION FINES AND/OR ORDERS TO MAKE ME WHOLE AND COMPLETE AGAIN. 18 U.S.C. Ch. 31: EMBEZZLEMENTS AND THEFTS. For Guidance No Mutiny, Rebellions or Interference per CA PC   [503-515]  503,  504,  532, et al., et seq., Thefts by False Pretenses, 484 ***** Theft, 487 Grand Theft, 530 Identity Theft ***** 18 U.S.C. 650 & 1st Amendment Right to an Effective Remedy to petition the Government for a redress of grievances, The Rights to Access the Courts, 1st Amendment Anti-Retaliation Violations, Protections, and Preventions; 18 U.S.C. Ch. 73: OBSTRUCTION OF JUSTICE; CA PC 153, 154, et seq., et. al.; ***** 18 U.S.C. 241,  242,  245,  246,  249, et al., et seq.: No Immunities Apply, Immunities Lost. Criminal Interference with Right to Fair Housing 42 U.S.C. 363; ****** ***, et seq., et al., the ********** Constitution Article I 28, and victim restitutions and orders to make me complete and whole again. CONSPIRACIES FOR AND TO EMBEZZLEMENTS & THEFTS BY FALSE PRETENSES PC 532, et al., et seq., see Supra and ****** FINANCIAL EXPLOITATIONS DEFRAUDING. SEPARATE OFFENSES & CHARGES. NO DOUBLE JEOPARDIES. PROVIDE LAW ENFORCEMENT REPORTS AND #S.

See attachments and Boost Mobile must refund $1,513.82 for embezzlements and thefts have the police provide a police report #. ******* delivery phone I received never had a SIM card activation kit and went to *** Access Point instead of redelivery. Further and continue and have amazon compensate for a free phone unlocked for their illegal sales tax practices on installment payments. You may call me at my # in my signature, thank you.

--

Regarding,

***********************, B.S., M.B.A.
Mobile: ************ | Fax: ************ | Email: *****************
# BLOCKED IN CALLER ID DISPLAYS
FOR GUIDANCE: EXCUSE COLOR HIGHLIGHT & IF ANY TYPOGRAPHICAL AND OTHER FORMAL ERRORS
Customer Answer
Date: 04/01/2024

Complaint: 21473324

I am rejecting this response because:

Sincerely,

***********************
SUA SPONTE, WITHOUT PROMPTING OR SUGGESTION, ON ITS OWN ACCORD/MOTION/ AUTOMATICALLY LEGALLY BINDING & FAVORABLE DOCUMENTARY EVIDENCE: FRAUDULENT CONCEALMENT, CONTINUING-VIOLATION, EQUITABLE TOLLING LEGAL DOCTRINES & LEGAL RULES OF LAW/POINTS/RULES/ PRINCIPLES/AUTHORITIES/MAXIMS: AMBIGUOUS, TIME IS TOLLED & IRRELEVANT VIOLATIONS PER CA *****,  1170, ET AL., ET SEQ., AND MORE ALL THAT WHICH APPLY DISREGARD THAT DOES NOT APPLY, SEE INFRA. AN ACT, OMISSION, SEPARATE COURSE OF CONDUCT IS PUNISHABLE IN DIFFERENT WAYS BY DIFFERENT PROVISIONS OF LAW, I.E., E.G., ******** ET AL,. CONCURRENT AND/OR CONSECUTIVE JURISDICTIONS, POWERS, AND RESPONSIBILITIES FULL LIABILITIES FOR CRIMINAL AND CIVIL ENFORCEMENTS, PROVISIONS, PROSECUTIONS UNDER THE ATTORNEY GENERAL, DISTRICT ATTORNEY, AND CITY ATTORNEYS. NO IMMUNITIES ACTING UNDER COLORS OF ****, IMMUNITIES ABROGATED, ET AL. ET SEQ. For guidance required by law and order investigate process combine and consolidate all related preliminary, formal, informal, unofficial, official complaints, controlling complaints, cross-referencing complaints/matters/issues, continuing complaints/claims/cases concurrently, and/or both forward appropriately, accordingly, and properly from what is listed and mentioned. CIVIL RIGHTS AND CONSTITUTIONAL RIGHTS DUE PROCESS AND EQUAL PROTECTION & DISCRIMINATION **** GUILT & VIOLATIONS TERMINATE EMPLOYMENTS. NUMEROUS FELONY CRIMES, COUNTS, OFFENSES, CHARGES, STATUTES PER CIVIC FIDUCIARY, MINISTERIAL MANDATORY LAW & DUTIES FELONY OFFENSES ** Govt Code *****, *****, 820, *****, *****, *****, 1195,  91000, 91001,  91001.5, 91002, ** PC 1170,  667,  667.5(b), 1192.7, et al. et seq., PC ***** INTERFERENCE WITH CONSTITUTIONAL RIGHTS 422,  422.7, 422.55,  422.56,  422.75,  422.87 Bias Motivations,  422.92,  13519.64 and PC  653f Soliciting Crime and ***** 18 U.S .Code 249: CIVIL RIGHTS HATE CRIME, Invidious Discriminations, CONSTITUTIONAL CIVIL RIGHTS, 18 U.S.C. 241,  242,  245,  246 Deprivations of Employments and Public Relief Benefits . For efficient and effective expeditious urgent immediate processing and FRAUD ON AN EMPLOYEE & ENTITY. (Case Managers/Coordinators/ Analysts etc.) If not a government employee or entity then forward to a government employee and/or entity, even if out of their powers, authorities, jurisdictions. NO IMMUNITIES APPLY: IMMUNITIES REPEALED, LOST, REPEALED, REVOKED, ANNULLED, WAIVED, ABROGATED, RESCINDED & REVOKED (SYNONYMOUS TERMS ALTERNATIVES WITH AMBIGUITY). Forward and/or transfer to proper municipalities/courts/departments/agencies/ licensing boards/regulatory authorities/small businesses & companies affiliations/entities/jurisdictions /venues/Department of Justices accordingly.  FURTHER AND CONTINUE.
The Uniform Electronic Transactions Act (UETA) coded 15 U.S. Code Subchapter I - ELECTRONIC RECORDS AND SIGNATURES IN COMMERCE 15 U.S. Code 7001 - General rule of validity & Cal. Civ. Code ****** ******7 ELECTRONIC SIGNATURES.  Dedicated toll-free fax line ************ cannot be discriminated against and/or retaliated against DUE PROCESS AND EQUAL PROTECTION OF THE **** DISCRIMINATION & NONVIOLENT HATE CRIMES, see Supra and ****** Bias Motivations,  *****, ***** 18 US Code 241, 242, 245, 246, 249: CONSTITUTIONAL & CIVIL RIGHTS DISCRIMINATION NONVIOLENT AND VIOLENT HATE CRIMES, Invidious Discriminations, and fax cover pages are not required by law. ******** fax cover pages are not readily available as time permits and/or made from a smartphone or other electrical devices with and used as fax modems. CLERICAL/HARMLESS ERRORS CORRECTED, SUA SPONTE, TERMINATE EMPLOYMENTS.

Related Offense MULTIPLE SEPARATE CRIMES, OFFENSES, CHARGES, COUNTS: CONSTITUTIONAL RIGHTS GUILT & VIOLATIONS TERMINATE EMPLOYMENTS MULTIPLE CHARGES, COUNTS, STATUTES 18 U.S. Code 1341 - Frauds and Swindles GUILT OF FRAUD AND SWINDLES 30 YEARS UP TO LIFE IN PRISON $1,000,000 RESTITUTION FINES AND/OR ORDERS TO MAKE ME WHOLE AND COMPLETE AGAIN. 18 U.S.C. Ch. 31: EMBEZZLEMENTS AND THEFTS. For Guidance No Mutiny, Rebellions or Interference per CA PC   [503-515]  503,  504,  532, et al., et seq., Thefts by False Pretenses, 484 ***** Theft, 487 Grand Theft, 530 Identity Theft ***** 18 U.S.C. 650 & 1st Amendment Right to an Effective Remedy to petition the Government for a redress of grievances, The Rights to Access the Courts, 1st Amendment Anti-Retaliation Violations, Protections, and Preventions; 18 U.S.C. Ch. 73: OBSTRUCTION OF JUSTICE; CA PC 153, 154, et seq., et. al.; ***** 18 U.S.C. 241,  242,  245,  246,  249, et al., et seq.: No Immunities Apply, Immunities Lost. Criminal Interference with Right to Fair Housing 42 U.S.C. 363; ****** ***, et seq., et al., the ********** Constitution Article I 28, and victim restitutions and orders to make me complete and whole again. CONSPIRACIES FOR AND TO EMBEZZLEMENTS & THEFTS BY FALSE PRETENSES PC 532, et al., et seq., see Supra and ****** FINANCIAL EXPLOITATIONS DEFRAUDING. SEPARATE OFFENSES & CHARGES. NO DOUBLE JEOPARDIES. PROVIDE LAW ENFORCEMENT REPORTS AND #S.

See attachments and Boost Mobile must refund $1,513.82 for embezzlements and thefts have the police provide a police report #. ******* delivery phone I received never had a SIM card activation kit and went to *** Access Point instead of redelivery. Further and continue and have amazon compensate for a free phone unlocked for their illegal sales tax practices on installment payments. You may call me at my # in my signature, thank you.

--

Regarding,

***********************, B.S., M.B.A.
Mobile: ************ | Fax: ************ | Email: *****************
# BLOCKED IN CALLER ID DISPLAYS
FOR GUIDANCE: EXCUSE COLOR HIGHLIGHT & IF ANY TYPOGRAPHICAL AND OTHER FORMAL ERRORS
Customer Answer
Date: 04/05/2024
*********************** & BBB
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
The iPhone SE 2022 was delivered to my *** Store on1042 ******************************* #*** ******, ** ***** at ************** a *** Access Point instead of redelivery, a refund of $1,513.82 for erroneous billing is due and required by laws, or send a free compensated iPhone 15 pro *** and apply credits of $1,513.82 for $25 a month service matching competitors Ultra Mobile $38.99 plan for $25. Embezzlements and Thefts by Retail Merchants FRAUD CA PC 529 FALSE IMPERSONATION for consumer complaint and consumer rights, harassments, threats, discrimination. Retailer is guilty of multiple separate offenses Federal Law 15 U.S. Code 1644 - Fraudulent use of credit cards; penalties CA Penal Code 484 ***** Theft. Penal Code 487 Grand Theft, Penal Code 530 Identity Theft, conspiracy for embezzlements and thefts PC 182 Conspiracy, 184 Overt Act, 503 Embezzlement, 504 Embezzlement, 514 Embezzlement, 532 Theft by false pretenses, 1170 all that apply, et al. State and Federal criminal prosecutions and sentences separate and consecutive. Furthermore, over 27 years of car rental histories with outstanding business and customer relations and corporate business expense account for direct and immediate relatives with numerous rental car companies that is related and other BBB complaints related to outrageous government misconducts, please resolve all of them EMBEZZLEMENTS AND THEFTS BY RETAILERS. NOT BANNED FROM FELONIOUS, FRIVOLOUS, FRAUDULENT, MALICIOUS THIRD-PARTIES ARREST FOR LYING. Please have a BBB representative call me and ***** Lumb of BBB and regards to PC 484f & LEGALLY BINDING UNIFORM COMMERCIAL CODE (UCC) *****, See Infra. Thank you.

*******************
Information Specialist
BBB Serving ***************
********************************************************************
Main: ************
Fax: ************
bbb.org Start With Trust
Initial Complaint
Date:03/21/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Boost mobile Carrier refused to refund me $60, after failing to provide me with the adequate ********* services said to provide by Carrier. Now being force to go with another Service carrier provider because for a week now after servicer renewal, the phone has repeatedly sent pop up messages stating that the sim card is not register to network or not in sim card slot. I have to use my phone daily for the purposes of work, not to mention, my soon to be 8 year old daughter, and my father to whom is recovering from having a stroke. I have a $60 problem costing me more than the $60 paid to the SERVICE CARRIER PROVIDER for not providing me with the Service which was agreed upon. All I want is my $60
Business Response
Date: 03/29/2024
March 28, 2024

Mr. *******************************
** 23607

Re:          BBB Complaint #********
                ************

Dear ********************:

On March 22, 2024, we received your complaint, dated March 21,2024, filed with the Better Business Bureau.

You stated that you have been getting error messages on your device saying the *** card is not registered to a network or not inserted. You requested a $60.00 refund.

Our records indicate that you contacted our customer care department many times between March 15 and March 21, 2024, to troubleshoot this problem.

The Boost Mobile Terms and Conditions disclose that payments remitted to Boost Mobile are final and non-refundable; however, I made an exception and authorized the $60.00 refund. Please allow seven to ten business days for processing.

If you are still experiencing these issues, please feel free to contact me at **************.

Sincerely,

*************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

***************************************************************** /******* Better Business Bureau
                ********************************, #***
                ******,** 80210

                *********************
Initial Complaint
Date:03/21/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an ** phone that I filed a claim on some how I ended up buying a new phone. The insurance didn't roll over to my new phone so now that phone has problems and I can't use my insurance because the ** is insuranced and I had pay the regular price Now I want my money back. Because the insurance should have rolled over. I have called both and the insurance company and both are give the run around claiming they don't handle claims like and don't know what the other one is doing.
Business Response
Date: 04/02/2024
March 26, 2024

***********************
127 **********************.
**************, ** 28726

Re:          BBB Complaint #********
                ************ - ************

Dear **************:

On March 22, 2024, we received your complaint, dated March 21, 2024, filed with the Better Business Bureau.

You said that you had an old ** phone with insurance and then you bought a different phone. You are now experiencing issues with the new one, and the insurance appears to have not transferred over to cover it. You requested a refund.

Our records show that you purchased a ************* with insurance on March 13, 2024. This phone is therefore, insured.

When we spoke on March 26, 2024, I explained that Boost Mobile and Likewize are two separate companies and Likewize is responsible for insurance claims. I advised you to contact them to inquire about the insurance coverage on the old phone and if it is transferable.

I offered you a two-month account credit for the inconvenience, which you accepted as an amicable solution.

Sincerely,

***************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

***************************************************************** /******* Better Business Bureau
                ***********************************350
                ******,** 80210

                *****************************
Customer Answer
Date: 04/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:03/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Boost mobile sent me an email to upgrade to a phone for $25, offer valid in-store only. When I went to take the offer today 3/21/24, I was told they could not do this and the phone would cost around $60. The offer is valid until 4/18/2024. They are purposely lying to customers by sending this email and having the offer valid until April when this is not true.
Business Response
Date: 04/02/2024
March 26, 2024

Mr. ***********************
*******************
*******, ** 80631

Re:          BBB Complaint #********
                ************ - ************

Dear ******************:

On March 22, 2024, we received your complaint, dated March 21, 2024, filed with the Better Business Bureau.

You said you received an email advertising a phone for $25.00, which is valid in-store only; however, when you attempted to redeem the offer, the phone was $60.00. You requested an explanation.

My attempts to contact you at ************** on March 23 and 26, 2024, were unsuccessful, but I left a message each time. I also sent an email to ********************** with a request that you contact me.

I was unable to locate any current store offers advertising a $25.00 device. Please note, each store is individually owned and operated and as such, set their own policies and advertisements. Therefore, all in-store offers must be redeemed in said store.

I will need additional information, i.e., the store you went to, in order to look into this further. You can provide me with this information by contacting me directly at ************** or **********************

Sincerely,

***********************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                ***********************************350
                ******,** 80210

                *****************************
Initial Complaint
Date:03/21/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a phone on Upgrade , Boost Mobile Shipped to wrong address , After being contacted prior to shipping the ship to address was incorrect.Boost Mobile Employee's have ZERO Ability to Fix Issues, They are merely bodies behind a phone and computer incapable and Ill trained. Manager was unable to fix problem , so the phone I ordered ended up somewhere in ******* while I Live in *******. Boost Mobile tells me to ************ *** tells me to have Shipping Agent Contact Them. Nonetheless Someone else got a phone I paid for , Still have no phone , out $61.49
Customer Answer
Date: 03/21/2024
The phone was delivered to *******. Boost still refusing to update my shipping address.
Business Response
Date: 04/02/2024
March 29, 2024

*****************************
****************************************
*******, ** 35178

Re:          BBB Complaint #********
                ************ - ************

Dear ****************:

On March 21, 2024, we received your complaint, dated March 21, 2024, filed with the Better Business Bureau.

You stated that you purchased a phone, but it was sent to the wrong address. You contacted customer care and **** but neither were able to update your address. You also expressed your dissatisfaction with the customer service you received. You requested a $61.49 refund.

Phones purchased through our website are sent to the address used to create the account. If the address needs to be updated, customers can create a new account or visit a local retail store.

Your order, 2084-882008-6323, was sent to an address in *******. This address was the one used to create the account. Please note that this address was shown on the order confirmation screen prior to you submitting the order.

In the interest of customer service, a refund of $61.49 was provided to you on March 25, 2024.

We strive to provide excellent customer service and we regret that your experience was unfavorable.

Sincerely,

*********************************
************* Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************, #***
                ******,** 80210

                *********************;
Customer Answer
Date: 04/03/2024

Complaint: 21466329

I am rejecting this response because: I was purchasing your Celero5G+ 2024 for $49.99 Using my Upgrade I earned. Now the Celero 5G 2024 ( WITHOUT THE PLUS) is $159.99 and Not even the phone I originally ordered that was shipped back to you ******** Why should I LOSE my Upgrade for a Phone I never received? Why can I not get the Celero 5g+ 2024 I originally ordered?
I can not understand why if anyone in the world has boost mobile they are NOT allowed to move ever without losing their account.
Can Boost send me the Celero 5g+ to a Boost retail site near me and I can pick it up from them for the $49.99 price? If I open a new account that will require me to get a new phone number and I will still lose the Upgrade I already lost. Please tell me Boost can make this right.

Sincerely,

*************************
Business Response
Date: 04/12/2024
April 11, 2024

*****************************
****************************************
*******, ** 35178

Re:          BBB Complaint #********
                ************ - ************

Dear ****************:

On April 9, 2024, we received your rebuttal, dated April 9,2024, filed with the Better Business Bureau.

You stated that you are rejecting our response, as you are now unable to purchase the Celero 5G+ for $49.99. You said that the original device was shipped back to us via **** You indicated that the price is now showing as $159.99. You asked if a phone can be sent to the store for you to purchase at $49.99.

As previously advised, orders placed through www.boostmobile.com will only go to the address used when the account was created; there is no option to update the billing address and if a different address is needed, you can either set up a new account or visit a local store.A review of your account reflects that the phone has not been shipped back to us: you were provided a refund as a courtesy. Please note that the attachment included in your complaint shows that when the order was placed it was to be sent to ************************************

At this time, we are unable to reinstate the phone upgrade on your account. If you would like to purchase the Celero 5G+ at the rate shown online, we will issue you an account credit for the difference. Please note that the difference will only be provided as an account creditnot a refund. If you go this route, please reach out to me once the device is purchased, so the appropriate account credits can be applied.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

*********************************
************* Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************, #***
                ******,** 80210

                *********************;

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