Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,971 total complaints in the last 3 years.
1,514 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/18/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
identity Fraud - I have taken numerous steps and spoken to multiple people at Boost including customer service and fraud department. Each time I am told they are working on this issue and someone will be in touch with in a week or so. This journey began in December of 2023. Since then nothing as been resolved and I have requested to speak with someone in charge on almost every occasion. I have sent multiple emails and uploaded the identity theft affidavit as requested and filed a police report.12/09 - I received an email from boost infinite confirming an order for aprox $4800. I immediately called ***** Fargo to cancel my card.12/10 - I received an email from boost infinite saying my order shipped. I immediately called Boost and reported the incident. Spoke to the *********** and requested urgently that they do not release the order because I did not order the phones. order# ****-558546-0911 using my name and email ********************* The order was going to an address in ******** unknown to me.********************************************* (identified on the email that was sent to me)12/11 - Police report filed with **************************** # ******** since then I have made monthly calls to boost. I called each time I received another Bill from them.Each time requesting my name to be removed from the account and to cancel my account.Last month I waited on the line for 45 minutes to speak to someone in charge, finally they said someone will definitely call me back before that day. I never heard from anyone.I am frustrated and don't know what to do to get this resolved. I'm concerned they will ruin my credit or file for collections when I am the one that is the victim here.I also, am concerned it was so easy for someone to create a fraudulent account and order $4800 worth of phones without any security red flags.
Business Response
Date: 04/29/2024
April 27, 2024

*************************
**********************************************
********, ** 97140

Re:          BBB Complaint #********
                ************ - ************

Dear **************:

On April 18, 2024, we received your complaint, dated April 18, 2024, filed with the Better Business Bureau.

You expressed concern that you are a victim of identity fraud. You said you received a confirmation email for a $4,800.00 order that you did not authorize, and then another email saying the order had shipped. However, you never received it, as it was sent to an address other than yours. You also continue to receive monthly bills. You indicated that you have filed an ID theft affidavit with us and a report with your police department, but you have not heard back from our ID theft team. You would like this to be resolved, as you are concerned it will affect your credit.

Our records show your affidavit was received and approved,and an email (copy enclosed) sent to ******************** on January 21, 2024, regarding the next steps you should take. The account in question has been canceled, brought to a zero balance and a $33.33 refund issued to the card used to make this payment. Please note, you will not receive any more bills or be sent to collections,and this should not affect your credit.

We sincerely apologize for the inconvenience.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***********************
Corporate Case Manager
Executive Escalation Team
DISH Wireless, L.L.C.

Enclosure

cc:           ****** / ******* Better Business Bureau
                ***************************************************;
                ******,CO 80210

                *****************************
Customer Answer
Date: 04/29/2024
Thanks for the response. Since calling again I was told of an email sent to me in January, outlining the steps taken to remedy this. However that email has not been received dispite a thorough check of spam and trash.
Can you please resend the email and to a back up email of ******************** so that I have it for my records.
Thank-you,
*********************
Business Response
Date: 05/16/2024
May 15, 2024

*************************
**********************************************
********, ** 97140

Re:          BBB Complaint #********
                ************ -2024-05-10677

Dear **************:

On May 13, 2024, we received your rebuttal, dated May 13, 2024, filed with the Better Business Bureau.

You said you never received the email informing you of the approved fraud affidavit. You requested it be resent to the original address, and also *********************

Today, May, 15, 2024, I requested for the approved fraud affidavit email be resent to the email addresses ******************** and ********************* Please allow up to 48 hours to receive it and be sure to check your junk inbox.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***********************
Corporate Case Manager
Executive Escalation Team
DISH Wireless, L.L.C.

cc:           ****** / ******* Better Business Bureau
                ***************************************************;
                ******,CO 80210

                *****************************
Customer Answer
Date: 05/16/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:04/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a family plan, and they suspended a line without explaining why, and now they want me to pay the monthly bill and they don't want to delete the value of the line that I'm not using. In addition to not being able to use the line, they still want me to pay without using it. This is fraud and embezzlement. When you don't pay the bill they interrupt. They suspended my paid line and now they want me to pay for the entire plan or I won't use any of the other lines. I've called several times and gone to the stores and they repeat the same thing, that I have to send emails to find out but I have to pay while I'm not using it.
Business Response
Date: 05/01/2024
April 26, 2024

Mr. ******************************
CT 06705

Re:          BBB Complaint #********
                ************

Dear **************************:

On April 18, 2024, we received your complaint, dated April 18, 2024, filed with the Better Business Bureau.

You said a line was suspended without authorization on your family plan. You expressed frustration with having to pay the full monthly bill while having suspended lines. You requested this line be unsuspended.

My attempts to contact you on April 26, 2024, at ************* were unsuccessful, as the line is suspended and the call did not go through. I also sent emails to ************************ and ************************* on April 25 and 26, 2024, with a request that you contact me.

Our records show the lines ending in 5175 and 3055 were suspended due to SMS spamming content. To review our Acceptable Use Policy, please visit *************************************************************************************************. For any additional concerns regarding this issue, please email ************************************

You will continue to be charged for all four lines until the numbers on the suspended lines are ported to a new provider and/or canceled entirely. For your information, your port-out PIN for the line ending in 5175 is ****** and for the line ending in 3055 is ******. Your account number is ************. Please note: you must cancel the lines after you port out to ensure you are not charged for them.

If you have questions regarding the porting process or need assistance with canceling the two suspended lines, please contact me directly at ************** or ********************************.

Sincerely,

***********************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************************
                ******,CO 80210

                *****************************
Customer Answer
Date: 05/01/2024
Dishonest company. He didn't refund my money that he charged after the lines weren't working and You still have the audacity to say that you tried to contact me even though I don't have the lines. Bad service, arrogant and malicious. Do you know what happened, I already explained that there is no spam at all and even That's how you rob people. But I think that a process with all the evidence, call records and call recordings will prove how you act with dishonesty and illegality. As long as it doesn't hurt your pockets, you'll continue robbing people. Boost mobile is the worst company I've ever had the displeasure of having a telephone line.
Initial Complaint
Date:04/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got with this cell phone company back in January of this yr (maybe beginning or mid jan) and i realized i was having isues with the service a little over a month in. I switched from my previous carrier and decided to go with them and they were having a promotion that said i would receive a "free" iphone 15pro in exchange for the service which meant that i didnt have to pay a monthly fee for the total balance of the phone. The problem is i've been having issues with my service. EVERY call thats made or received eventually drops to the point where i just use a random app that im able to make calls on by using wifi. This service is really bad and i've spoken to many reps over the past 2 months. And they are only telling me to keep waiting while technical team looks for the problem and something about towers. And that if i want to cancel i can but i now have to pay the full remaining balance for the phone which is almost $1,000. I've been reaching out to multiple ppl and have been getting the same answer.
Business Response
Date: 04/19/2024
April 18, 2024

*************************
******************************************************************************************

Re:          BBB Complaint #********
                ************ - ************

Dear ************:

On April 18, 2024, we received your complaint, dated April 18, 2024, filed with the Better Business Bureau.

You stated that in January 2024 you set up an account; however,after a month you started to notice the services were not working properly. You mentioned that you were provided an offer for a free iPhone 15 Pro. You spoke with customer care numerous times, but received no assistance. You said you were told that if you canceled the account, you would have to pay the remaining balance owed for the device, which is close to $1,000.00. You requested to either return the device or for it to be unlocked so you can switch providers.

A review of your account reflects that your services were set up on January 2, 2024. Your first complaint to us regarding technical issues was not until March 16, 2024. Please note that on April 4, 2024, you were provided with $60.00 in account credits.

Boost Infinite offers a 30-day money-back guarantee. If not satisfied with your Boost Infinite services, you can contact us at *************** within 30 days of initiating an account to cancel it. Once services are canceled, the first monthly plan charge amount will be refunded to the payment method on file.

If your Boost Infinite Access for iPhone plan is canceled,terminated or suspended, credits are forfeited and you will be immediately responsible for the outstanding balance due on the finance agreement. For more information, please visit ****************************************************************************************************************.

If you purchase a phone from us, we will unlock it after you complete the finance agreement. Please note that if you want the device unlocked prior to the end of the 36-month agreement, you would be responsible for the remaining balance. Your device agreement reflects you have 33 installments left and the remaining balance is $916.65.

Our records indicate you have been working with Wireless Escalations Case Manager ****, who assisted you with getting your network switched. This was completed on April 18, 2024. You were also provided with their direct number should you need further assistance with installing the eSIM. For your reference, this number is ************. Please reference ticket number ******* if you call in.

As our records reflect you are outside of our 30-day return window,we decline your request to return the device or unlock it.

We regret any inconvenience you may have experienced.

Sincerely,

*********************************
Sr. Corporate Case Manager
Executive Escalation Team
DISH Wireless, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *******************************************350
                ******,CO 80210

*********************
Initial Complaint
Date:04/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My current service provider is Boost Mobile and the device I own is a ******************** device. The device in question is a ******* Galaxy A03s (IMEI # ***************), upon inserting my Boost Mobile SIM Card (ICCID # *******************F), the device states "(Network Lock) Phone locked - Please contact our customer service center to unlock your phone." I have gone into a Boost Mobile retail location and the store representative inserted 2 new Boost Mobile SIM Cards and it stated the same thing. Please unlock my device so that I can use it with Boost Mobile as I've already paid for an annual plan on my account (Account # *************.
Business Response
Date: 05/01/2024
April 26, 2024

*************************
************************************************************************************

Re:          BBB Complaint #********
                ************ - ************

Dear **************:

On April 18, 2024, we received your complaint, dated April 18, 2024, filed with the Better Business Bureau.

You said that upon inserting the Boost Mobile *** card your device registers as network locked and you are advised to contact us.

When I called you today, you transferred the call to your son *******.While on the phone, I initiated the unlock sequence and he inserted the *** card and received the same message. We tried two additional phones, but both are TSA Unlocked. I explained that each of them was unlocked by us, but also required a second unlock command to be sent by T-Mobile; however, due to the age of the phones, they might not unlock. ******* decided to purchase a new phone, and I advised him I would unlock it immediately waiving the 12-month requirement. He agreed to this resolution.

Sincerely,

***************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                *************************************
                ******,CO 80210

                *****************************
Initial Complaint
Date:04/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
April 16th 2024 I bought a pair of true wireless Bluetooth earbuds from Ecorse wireless LLC ********************************* **************. I was not satisfied with the product. It was hard to hear out of them while I was driving. I bought them specifically for driving. On April 17th 10:30 am I attempted to return the earbuds and was told that I could not return them because he (****) couldnt resale them. I asked for someone above him and I was told that the person above him was out of the country. I brought it to ***** attention that there isnt any posting of no refunds or all sales are final. He still insisted that he would not refund my money.
Business Response
Date: 05/02/2024
April 29, 2024

*******************************
********************************************************

Re:          BBB Complaint #********
                ************ - ************

Dear ********************:

On April 18,2024, we received your complaint, dated April 18, 2024, filed with the Better Business Bureau.

You stated your attempts to return wireless earbuds you purchased from a Boost Mobile retail location were denied despite no clear signage indicating you could not return them for a refund. You requested assistance.

Boost Mobile stores are independently owned and operated; as such, they maintain their own phone and device inventory and set their own return and exchange policies. We recommend that you inquire about a return with the store management.

We regret any inconvenience this may have caused.

Sincerely,

***********************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                ********************, #***
                ******, CO 80210

                *****************************
Initial Complaint
Date:04/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a phone from the Boost Mobile website on 4/8/2024. The incorrect address was in their system. I called and asked the *** to cancel the order because the package would be delivered to the wrong address on file. ***s refused to cancel the order or issue a refund, instead suggesting a package intercept via **** I attempted a package intercept but was denied because Boost Mobile has a restriction on rerouting packages to new addresses. After numerous attempts to receive the product, Boost Mobile refuses to rectify the situation by either giving me a refund or sending the phone to the correct address. For me to even get a refund I have to return the product, but I cannot return a product I do not physically have. On 4/15/2024 I contacted Boost Mobile again in an attempt to rectify the situation. I was told an investigation would be started to fix this mishap. And was told it would take 72 hours to complete. I contacted Boost Mobile on 4/18/2024 and once again, I was told there was nothing they could do. Today I was told that even if I updated my address in their system, the package would still go to the previous address because my billing address isn't the same as when I created the account. They refused to cancel the order the moment I realized the address hadn't been updated to the new one. They refused to offer me a refund once I called and explained the situation to them, I am out of a phone and I am out of $211.99.
Customer Answer
Date: 04/23/2024
I do not believe Boost Mobile will respond to you. I've reached out to Boost Mobile about their corporate offices and they still have yet to respond to my matter. But I will leave it in your hands until I figure out what to do next. If possible, every interaction that I've had with their customer service has been recorded for quality assurance and training purposes.
Business Response
Date: 05/10/2024
May 2, 2024

Mr. ***************************
1012 ***************.
***********************

Re:          BBB Complaint #********
                ************ - ************

Dear ******************:

On April 18, 2024, we received your complaint, date April 18, 2024, filed with the Better Business Bureau.

You said that you ordered a phone from our website on April 8, 2024, but it was sent to the address used to open the account. You said that you made multiple attempts to correct the issue, but representatives indicated they could not assist you. When you contacted **** per our policy regarding rerouting deliveries, they could not do anything either.

A review of your account confirms the order placed on April 8, 2024, was shipped to ********************************************. To prevent fraudulent purchases, orders are shipped to the account holders original address. Since the device must be returned before a refund can be issued, which is not possible in this circumstance, I recommend that you file a dispute with your card issuer.

Please note: for your protection, the device in question has been flagged as stolen to prevent unauthorized use.

Sincerely,

***************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                *******************, #***
                ******,CO 80210

                *****************************
Initial Complaint
Date:04/18/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for a telephone plan and didn't receive the update I paid for.
Business Response
Date: 05/13/2024
May 9, 2024

*********************************
******************
*********, ********

Re:          BBB Complaint # ********
                ************ - ************

Dear ******************:

On April 18, 2024, we received your complaint, dated April 18, 2024, filed with the Better Business Bureau.

You said you paid for a telephone plan and did not receive the update on your device.

My attempts to contact you at ************** on May 8 and 9, 2024, were unsuccessful, but I was able to leave a voice message with my contact information. I also sent an email to you at ********************** with a request to contact me.

A review of your Boost Mobile account indicates you called in on April 9, 2024, to add Premium Visual Voicemail to your account. On April 18, 2024, you spoke with one of our agents and reported problems with your service. The notes indicate an issue was identified and we added the service again to your account.

If this service is still not working properly, I encourage you to contact customer care when you are experiencing the issue. You can also contact me at ************** or ************************ As a courtesy, I issued a one-time $5.00 credit to your account.

We regret any inconvenience you may have experienced.

Sincerely,

***************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                **********************************350
                ******,CO 80210

                *****************************
Initial Complaint
Date:04/17/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I need my phone number ported over today to my Xfinity phone otherwise I will be contacting a lawyer for losing income from my Uber and Lyft that I don't have access to because I need phone number you guys had plenty of time to release my number ************ to Xfinity and I am disable and only get ssi that is my only income they keep telling me that they can't find these payments I have provided previously paid payments
Business Response
Date: 05/16/2024
May 16, 2024

Mr. ***************
516 RedOak Dr.
*********************

Re:          BBB Complaint #********
                ************ - ************

Dear Mr. ***************** April 17, 2024, we received your complaint, dated April 17, 2024, filed with the Better Business Bureau.

You said that you need your phone number ported to a new provider and you maintain that your phone number has not been released.

My attempts to contact you on May 15 and 16, 2024, at ************* were unsuccessful, but I left a message each time. I also sent an email to ************************* with a request that you contact me.

I confirmed that the line ending in 4811 was successfully ported to a new provider.

We apologize for the inconvenience.

If there are further questions or concerns about this issue,feel free to contact me at **************.

Sincerely,

***********************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                *******************, #***
                ******,CO 80210

                *****************************
Initial Complaint
Date:04/17/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Supposed to refund my money because of their mistake and didn't refund it. They put in 4 or 5 tickets to refund my money back but got declined everytime
Business Response
Date: 04/23/2024
April 18, 2024

Ms. *************************
***************************************************************************

Re:          BBB Complaint #********
                ************ - ************

Dear **************:

On April 17, 2024, we received your complaint, dated April 17, 2024, filed with the Better Business Bureau.

You said you have yet to receive a refund owed to you. You indicated that several tickets were submitted, but they continue to be denied.You want the refund.

Our terms and conditions state that if you purchase a discounted device from us it must be activated within 30 days, or you will be charged the **** of the device to the credit card/payment method we have on file. As your device did not reflect as activated within the required period, a charge of $250.01 occurred on March 1, 2024. On March 21, 2024, you initiated a chargeback for the payment taken. As the chargeback interrupted the service, a payment was required to restore it, which you made on March 21, 2024, for $249.12.

On April 18, 2024, a refund of $249.12 was initiated to the card ending in 3595.

We regret any inconvenience you may have experienced.

Sincerely,

*********************************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                *******************, #***
                ******,CO 80210

                *********************
Initial Complaint
Date:04/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a new cellular phone from this business and quickly discovered that it was a "lemon". The screen will randomly lock, when I did not install a lock screen. The screen will vibrate and the phone is temporarily useless. Usually the voice text feature will insert punctuation when I speak punctuation, but sometimes it spells the word out instead. It does not hold a charge well. I returned to the store less than 2 weeks after the purchase. I simply wanted the problem fixed or the phone swapped out for one that worked correctly. The guy took the phone, looked at it and told me he didn't want to mess with it and I should go home and read my owner's manual. The problems are clearly not operator error.
Business Response
Date: 05/03/2024
April 30, 2024

***********************
******************************************************************

Re:          BBB Complaint #********
                ************

Dear ****************:

On April 17, 2024, we received your complaint, dated April 16,2024, filed with the Better Business Bureau.

You stated that you experienced technical issues with a new phone you purchased at a Boost Mobile retail store. You returned to the store about two weeks later, and they refused to exchange it for you. You requested to exchange the device.

All ******************** retail stores are independently owned and operated, and set their own policies regarding returns/exchanges. Boost Mobile cannot exchange products purchased through a retail store, and we recommend that you return and speak with the store management regarding an exchange.

Please note, we are not the manufacturer of the device and the issues you mentioned are device or software-related. Please contact the device manufacturer for assistance with a warranty claim.

Sincerely,

*************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                *******************************, #***
                ******,CO 80210

                *********************

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Initial Complaint

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Initial Complaint

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Initial Complaint

Business Response

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Complaints

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Boost Mobile is NOT a BBB Accredited Business.