Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,971 total complaints in the last 3 years.
1,524 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 24, 2024, I purchased an iPhone 15 Pro *** from Boost Infinite ("Boost") (order number 4759-086092-7634). The device was purchased on a financing plan, though I paid $106.80 in taxes upfront during order placement. On March 25, Boost shipped the device to me via *** (tracking number 1Z0R954E3501972098) (see attachment "BoostShippingEmail_3-25-24"). I received and activated the device on March 28. ********************** has a 30-day phone return policy, which indicates customers may return the device for any reason as long as a return authorization number (RA) is requested and the device is shipped back in its original packaging to the address provided by Boost. On April 19, I called Boost and requested a RA. I received it (and the return shipping address) later that day via email (RA-714875244759) (see attachment "BoostReturnEmail_4-19-24"). Due to buyer satisfaction, I shipped the iPhone back to Boost in its original packaging and in its original unused condition on April 21 via ***** (still within the 30-day return period) (***** tracking number ************). ***** indicates the iPhone was delivered (and signed for) on April 24 (see attachment "*****ProofOfDelivery_4-24-24"). To date (12 business days/more than two weeks later), I have received no communication at all from Boost that they received and inspected the device. I also have not received a billing adjustment for the cost of the device ($1,199.00) OR a refund for the $106.80 I paid in taxes. I called Boost customer support on May 8 but was told they were unsure of the status and that they would issue a ticket (but provided no ticket number) AND that I would receive a resolution via email within three business days. To date, I have received no resolution. Please do the bare minimum and adjust my account/bill to reflect that I no longer owe the full price of the phone ($1,199.00) AND issue a $106.80 refund to my original payment method for the taxes I paid upfront at order placement. Thank you.
Business Response
Date: 05/15/2024
May 14, 2024

***********************************
************************** Ct. NE, Apt. 12
*******, GA 30308

Re:          BBB Complaint #********
                ************ - *************

Dear ******************:

On May 10, 2024, we received your complaint, dated May 10, 2024, filed with the Better Business Bureau.

You stated you have not received a refund for the taxes you paid on a device you returned under our 30-day policy. You requested these funds be sent to your financial institution.

When we spoke today, I informed you that due to your financial institution not accepting the return, a $106.80 check will be mailed to your home address. Please allow up to six weeks for processing and delivery. You accepted this resolution.

Sincerely,

***********************************
Corporate Case Manager
Executive Escalation Team
DISH Wireless, L.L.C.

cc:          ****** / ******* Better Business Bureau
                **********************************************
                ******, CO 80210

                *****************************

Customer Answer
Date: 05/23/2024
Hello, I received a call from Boost last week that they were mailing a check for the refund I requested. They said it could take up to eight weeks to receive the check. One I receive it, I'll send an update so the complaint can be resolved. Thank you.
Initial Complaint
Date:05/10/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I applied for phone service and financing a new phone through their website and, after running the required credit check and reaching the checkout page, I input my credit card information for payment. I kept receiving an error upon submitting, with multiple payment types, the error remained vague. I emailed the provided address to inquire why and was rudely told I did not qualify for their phone/service, even though the web form accepted my information and continued on until checkout.
Customer Answer
Date: 05/10/2024
I have been a customer with ******************** for years and dealt with their intermittent service issues, device problems, and repeated correspondence with their customer service departments - including being hung up on multiple times. I received this promotion advertisement as a Boost subscriber and am once again let down by their new 'Dish' leadership. If they don't want me as a customer at least my review will hopefully warn others before signing a contract with a 'fly by night' supposedly caring company.
Business Response
Date: 05/28/2024
May 16, 2024

***********************************
************************************************

Re:          BBB Complaint #********
                ************ - *************

Dear ************************:

On May 10, 2024, we received your complaint, dated May 10,2024, filed with the Better Business Bureau.

You said you applied for phone service and financing online but encountered an error while attempting to check out. When you inquired about it,you were told that you do not qualify. You requested clarification.

My attempt to contact you at ************** on May 16, 2024,was unsuccessful, but I left a voicemail.

In my message, I informed you that our records confirm that there was a known issue with the online system. We suggest that you attempt to apply again within the next three days with the information attached to your Boost Mobile account.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

******************************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                ********************, #***
                ******,CO 80210

*****************************

Customer Answer
Date: 05/29/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:05/09/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 1st I inquired on the Boost website about the cost of adding a line and accidentally ordered a *** card creating a new line. All I wanted was to know the price for plans and what device specials existed. Through chat, I told the agent (the same day) I wanted to cancel the order. She replies I can't. (order #****-270684-6662) She states all you have to do is reject the shipping and once the *** card is returned it will be refunded back to you ($10.75) Tracking 1Z52A2591217531699 AS OF May 3rd, I rejected the order and it was received by *********** May 8th. Please reverse the $25 plus taxes from my bill, disconnect the second line, and refund the *** card
Business Response
Date: 05/30/2024
May 23, 2024

*****************************
************************************* 1
*******, ********

Re:          BBB Complaint #********
                ************ - *************

Dear ****************:

On May 9, 2024, we received your complaint, dated May 9, 2024, filed with the Better Business Bureau.

You stated that you mistakenly ordered a new *** card, which created a new line. You contacted us by chat immediately, and you were told we could not cancel the order and to simply refuse the shipment; once the *** card is returned, your line would be canceled and you would receive a refund. According to the tracking number, as of May 3, 2024, the order was returned, and it was received May 8, 2024. You requested confirmation the line was canceled, to receive a refund for the $10.75 *** card and the remaining charges to be reversed.

When we spoke today, I confirmed that the second line created has been canceled and the charges reversed. You agreed to have the $10.75 returned to you in the form of an account credit. You said you consider the issue resolved.

Sincerely,

***********************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:          ****** / ******* Better Business Bureau
                *******************************************350
                ******, CO 80210

*****************************
Customer Answer
Date: 05/30/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:05/09/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went almost a month with inferior phone service. Boosts mobile knew of the network problem, but failed to fix the system. I called boosts mobile and was denied a credit due to to me only being able to use my phone 12 day out of the month of April. I then attempted to change to T Mobile, and thats when boosts mobile locked my phone, and impeded my progress to switch to a new carrier by refusing to turn over my account number and pin, this giving me a phony number. I was forced to purchase a new phone with my new carrier, and because of all this, I was unable to make life saving decisions for my brother who suffered from cardiac arrest, because my phone service was spotty.
Business Response
Date: 05/23/2024
May 16, 2024

***********************************
******************************************************************************

Re:          BBB Complaint #********
                ************ - *************

Dear ********************:

On May 9, 2024, we received your complaint, dated May 9,2024, filed with the Better Business Bureau.

You said that you had bad phone service for nearly a month; therefore, you switched to another carrier, but we then locked your phone forcing you to purchase a new one. Because of this, your service was spotty during a critical time. You requested a refund.

When we spoke today, I asked you for the **** to determine if the phone can be unlocked. You replied that the phone is requiring the ******** unlock code before you can access settings. I advised you that this indicates it has already been unlocked. Therefore, you said you would try to obtain the **** and either call me or respond to my email with this information, so I could provide you the ******** unlock code.

Although there is a memo that you called on April 10, 2024, for service issues, our research did not find any disruptions or outages in your area; therefore, a refund will not be issued.

Sincerely,

***************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************************
                ******,CO 80210

                *****************************
Initial Complaint
Date:05/08/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was a customer trying the service and was mislead about their network capabilities. Their customer service eventually admitted that to me. I had a phone from them and was authorized to return it and not be charged. It was delivered back to them on April 2nd, then 2 weeks later they charged me for it anyway. For the past 3 weeks I have spoken with multiple customer service reps, all assuring me they were requesting a refund for me. Each week they tell me the previous rep did it incorrectly and they were fixing it. I have provided them with the tracking number and all my information because they claim they aren't showing they received the phone. They have had the phone for over a month and I need to be refunded the cost of the phone.
Business Response
Date: 05/14/2024
May 13, 2024

Mr. *************************
AZ 85260

Re:          BBB Complaint #********
                *************

Dear **************:

On May 8, 2024, we received your complaint, dated May 8,2024, filed with the Better Business Bureau.

You stated that you decided to cancel your service within the 30-day return window. You shipped the device back to our warehouse, but you have been charged for it. You provided a receipt showing the **** tracking number: **********************. You requested to receive a refund.

Boost Infinite policy states that returned devices must be checked in after being returned to our warehouse. This process can take 30 to 60 days. Once completed, a refund is processed.

Based on the information and documentation you provided, we made an exception to this policy and submitted a request for a refund of $814.76. Please allow seven to ten business days for processing.

Sincerely,

*************************
Corporate Case Manager
Executive Escalations Team
DISH Wireless, L.L.C.

cc:           ****** /******* Better Business Bureau
                *************************************
                ******,CO 80210

                *********************
Customer Answer
Date: 05/14/2024

Complaint: 21684488

I am rejecting this response because:
If I owed money to Boost Infinite they would find it unacceptable for me to hold it for ***** days simply because I choose to. Therefore I find their policy unacceptable to owe me $814 for ***** days. The inefficiency is ridiculous and deserves a lower BBB rating. I also still have not received the refund, so the complaint is still unresolved.

Sincerely,

*************************
Initial Complaint
Date:05/08/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Started service on 04/04/24 and had issues getting the eSIM to connect to and work with Boost Mobile. Wasnt able to send and receive texts, make or receive calls, or use data unless connected to WiFi. Even while connected to WiFi, call quality was terrible and calls would always drop after a few minutes. Reached out to customer service via chat on 04/11/24 and was told that they would create a ticket but needed to talk to me on the phone to verify information. I explained the issue again and how the phone doesnt work and they said it didnt matter and that without talking on the phone, they wouldnt fix anything. I had them call me and the call immediately dropped after starting. I then went back through chat steps to get an agent and explained what happened and they called me again. This time the call lasted a few minutes and dropped while they were transferring me to the advanced tech team. I went through the chat again and when they called me, the representative explained that after three failed calls they werent able to call back anymore and it was up to me to call them if I wanted to get my phone working. Managed to make it to advanced tech this time and they said they were creating the ticket but the call failed. I tried again and the call immediately failed. Since they said a ticket was being made I decided to wait for them to fix the problem. Now on 05/08/24 the problem is still not resolved and when I just called customer service using a borrowed phone, I was told that no ticket was ever created the first time. I was also told to just keep waiting and that maybe in the next fourteen business days they might be able to fix my service but that I couldnt get a credit and that if I chose to not pay my bill until the service was fixed then they just wouldnt fix my service.
Business Response
Date: 05/28/2024
May 15, 2024

***************************
******************************
***************************;

Re:          BBB Complaint #********
                ************ -2024-05-10296

Dear ******************:

On May 8, 2024, we received your complaint, dated May 8, 2024, filed with the Better Business Bureau.

You stated that you have experienced technical issues since you started service on April 4, 2024. When you contacted customer care via chat on April 11, 2024, they failed to resolve your issue and insisted on phone verification, but your calls repeatedly dropped. You were promised a ticket, but said you were never given a ticket number. As of May 8, 2024, these issues persist without resolution. ******** care also refused you a credit and told you your service cannot be fixed until your bill is paid, despite you not having service. You requested these issues be resolved and to receive a credit backdated to April 11, 2024.

My attempts to contact you by phone at ************** on May 8 and 15, 2024, were unsuccessful, but I left a voicemail on each attempt. I also sent an email to you at *********************** with a request to contact me.

Our records confirm that ticket #******* was created on May 8, 2024, but more information regarding your address was required and our agents were unable to reach you. In addition, I created a new ticket #******* that includes the information needed to proceed.

Please feel free to contact me at ************** with an update on the condition of your technical issues, while I continue to work with our advanced care team to resolve them.

We apologize for any inconvenience this may have caused.

Sincerely,

******************************************
Corporate Case Manager
Executive Escalation Team
DISH Wireless, L.L.C.

cc:           ****** / ******* Better Business Bureau
                **********************************************
                ******,CO 80210

*****************************
Initial Complaint
Date:05/08/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is the email they sent me( We would like to inform you that your support ticket: Boost Mobile - Missing Shipment #******* has been closed.) this year in March I ordered a phone. I checked with the company to be sure my new address was on file. I was told it was. But the phone was still sent to my old address. I never received the phone or a credit for the purchase. At first my bank gave me a temporary credit. But the company cut off my service until I repaid. I did repay expecting the credit later. Still no credit. I ended up changing cell phone companies.
Business Response
Date: 05/31/2024
May 29, 2024

*******************************
********************************************************************************

Re:          BBB Complaint #********
                *************

Dear ****************:

On May 8, 2024, we received your complaint, dated May 8,2024, filed with the Better Business Bureau.

You stated that you placed an order for a device, but it was sent to your old address. You disputed the payment with your bank, but they denied the dispute. You have ported your phone number to another carrier, and you requested to receive a refund.

When processing an order on our website, our system does request that you confirm the shipping address on the account. ******************** is not responsible for shipments sent to an incorrect address.

A refund is not warranted for this issue.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

*************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                *******************************, #***
                ******,CO 80210

                *********************
Initial Complaint
Date:05/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 24, 2023 I paid online $158.99 for Iphone 12. With order# ****-024137-2246 on original **** 6384. I have called several times to Boost customer service and no help. I got so fed up with the run around in customer service that I cancelled the transaction with the **** company and told them what happened and then Boost shut my service off several times because I got fed up with the run around. I never received the phone nor activated it. I tried going to USP and they stated that they paid Boost mobile for the phone; then Boost stated that they have not received anything from *** with them paying for the lost phone. My shipment was at **********, ** and then somehow it end up in *********** ***. I opened a claim with USP and they couldn't find it and closed the case. I jump from one **** to another after a get the runaround from Boost consumer service. Boost closed my complaint on 12/20/23. *** tracking# 1Z52A2590314592744. Boost shut my service down twice until I repay for the I-phone that I never received. They held my service as hostage until I pay back for the Iphone 12. I never received any phone and Boost knows that.
Business Response
Date: 05/31/2024
May 30, 2024

*****************************
****************************
Greenbelt, MD 20770

Re:          BBB Complaint #********
                ************ - *************

Dear ********************:

On May 8, 2024, we received your complaint, dated May 7,2024, filed with the Better Business Bureau.

You said you ordered an iPhone from Boost Mobile in November 2023, but it was never delivered. You reported this to Boost Mobile and ***,but you have not been able to obtain a refund and you disputed the charge with your financial institution. You also mentioned you had to pay several times to keep your account active

When we spoke on May 30, 2024, I explained a review of your account indicates that on November 24, 2023, you ordered an iPhone 12 online from Boost Mobile. On December 16, 2023, you contacted us to check the status of your order and the shipment showed in transit. An investigation was opened with *** regarding the missing shipment. On January 14, 2024, we received a chargeback of $158.99 from your financial institution and this caused your account to be interrupted. On January 15, 2024, you paid $162.99 to restore your service.

As an exception, I submitted a $162.99 refund; please allow up to two weeks for processing.

We regret any inconvenience you may have experienced.

Sincerely,

***************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                *******************, #***
                ******,CO 80210

                *****************************
Initial Complaint
Date:05/07/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered new phone on 4/28/2024 on line. Received email saying they had received my payment and I would receive tracking info within 1 day. Never received tracking or phone. Contacted Boost 5/5/2024 they said it was delivered by *** on 5/2/2024. Called *** they said to contact boost for tracking info and get back to them. Boost says they cannot provide tracking info. Just want the phone or refund but I have no information to work with and boost is not working to help me. I have had this acct for 14 years. Any help will be appreciated
Business Response
Date: 05/23/2024
May 13, 2024

***************************
***********************************************
**********************

Re:          BBB Complaint #********
                ************ - *************

Dear ****************:

On May 8, 2024, we received your complaint, dated May 7,2024, filed with the Better Business Bureau.

You said that you ordered a phone on April 28, 2024, but you did not receive it nor were you given the tracking number for the order.

Our records show the shipping address and account address are the same and the package was delivered on May 1, 2024 at 11:58 am. You can access the *** Proof Of Delivery (POD) record by inputting the tracking number, 1Z52A2590317471048, which includes a photo taken by the *** driver. When viewing the **** you also have the option to file a claim.

Please understand that once a package is given to ***, Boost Mobile has no control over the delivery process.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                *******************, #***
                ******,CO 80210

                *****************************
Initial Complaint
Date:05/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was cut off because I did not have the funds at the time the same day I paid the bill (I borrowed the money) they cut on two of my phones and did not cut on the third one we called then (me and my wife) they said it would take up to 24 to 48 hours to resolve the issue.i called them back Friday and was told no one was able to work on it because of the weekend.called Monday and talked to a gentleman that morning he said that he maid another ticket (have no idea) and try calling back that afternoon or night .i did and this time I talked to a lady she said she would see how she could help but could not do anything so she gave me to the so called supervisor he said that they are working on it and as of now dont know what is wrong.(I said if I could talk to someone over him and was told he was the highest I could talk to I said bs wake up who ever he has to but cut on the phone I paid the bill and demand my service to be on he said there is nothing he can do I just haft to wait I said some choices words an gave him 3 options (1) cut my phone on with another number he said they cant do that (2) give me my money back an keep their phone numbers on the ones that work he said they cant do that (3) I will call the bbb an see that they can do no reply just they can not find out why my phone is not on after activating the other two (this phone in question is my daughters phone and she works nights (worried if she breaks down cant call for help )
Business Response
Date: 05/13/2024
May 9, 2024

*************************
***********************************************************************;

Re:          BBB Complaint #********
                ************ -2024-05-10292

Dear ****************:

On May 8, 2024, we received your complaint, dated May 7, 2024, filed with the Better Business Bureau.

You stated that your services were interrupted and after you made your payment, only two of your three lines were restored. You mentioned that you contacted customer care several times, but they continued to advise you to wait an additional 48 hours and were unable to provide any further assistance. You requested help with your account.

********************** provides customers a ten-day grace ****** after the automatic payment fails before services are interrupted. Please note that during this ******, emails and text messages are sent out advising you to make a payment.

A review of your account reflects that your automatic payment failed on April 22, 2024, and the services were interrupted on May 2, 2024, due to nonpayment. A payment of $79.71 was then made,which restored the lines ending in 2232 and 6763 immediately. For reasons unknown, the line ending in 6733 took an additional 72 hours to be restored. The line shows adequate usage, which indicates the services are now working. Please note that we applied a $26.57 courtesy credit to this account on May 4, ******** the inconvenience.

We strive to provide excellent customer service and we regret that your experience was unfavorable.

Sincerely,

*********************************
Sr. Corporate Case Manager
Executive Escalation Team
DISH Wireless, L.L.C.

cc:           ****** / ******* Better Business Bureau
                ***************************************************;
                ******,CO 80210

                *********************

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Initial Complaint

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