Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,964 total complaints in the last 3 years.
1,517 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a phone online under false pretense, I was unaware when purchasing the phone that there would be a payment plan for a total of $600 and not only $170. Once I realized this I tried to cancel immediately and I was told I could not cancel until I received the product. At no point when I spoke to a representative was it explained that I only had ten days to return the phone. I called on 5/14 one day after the return day to start the return and they refused to start the return, I explained I was never made aware of a return time and its one day after the date. The phone is still in the box unopened. As a long time customer of almost 10 years the supervisor refused to help me.
Business Response
Date: 06/06/2024
June 4, 2024

Mr. ************************
******************************************************

Re:          BBB Complaint #********
                ************ - *************

Dear ******************:

On May 14, 2024, we received your complaint, dated May 14,2024, filed with the Better Business Bureau.

You said you purchased a device online from ******************** for $170.99, but you were unaware that there would be an additional payment plan on top of the original payment. You contacted Boost Mobile to return the device,and you were told that there is a ten-day return policy and the device could not be returned at this time.

When we spoke on June 4, 2024, I confirmed that Boost Mobile devices purchased through my.boostmobile.com may be returned within ten days of purchase, subject to the policies, terms and procedures listed in our return policy. Approved returns will receive a refund of the purchase price (excluding charges incurred for wireless service). Terms of our return policy are subject to change and apply only to Boost Mobile wireless products purchased from my.boostmobile.com.

The order placed on May 2, 2024, was for a ******** Razr device at a discounted cost of $149.99 and while it was sold at a discounted price, you would not have been charged any more for the device as long as it was activated on your account.

As an exception, I agreed to allow you to return the device to our corporate headquarters. Once received in acceptable condition, I will submit a full refund ($170.99) of your purchase cost.

We regret any inconvenience you may have experienced.

Sincerely,

***************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *******************, #***
                ******,CO 80210

                *****************************
Initial Complaint
Date:05/14/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a refund from Boost Mobile in February, and their support ticket system is sending me a confirmation-of-ticket-closing e-mail every single day. They haven't responded to multiple requests to fix it.
Business Response
Date: 05/28/2024
May 16, 2024

*************************************
ND 58576

Re:          BBB Complaint #********
                ************ - *************

Dear **********************:

On May 14, 2024, we received your complaint, dated May 14,2024, filed with the Better Business Bureau.

You stated that in February 2024 you received a refund;however, you continue to receive daily emails regarding the refund ticket being closed. You requested no further contact.

Our records indicate an internal error occurred causing the duplicate emails to be sent out regarding the approved refund. Please note that this has been corrected and no further emails will be sent out. I also advised you of this in our email correspondence on May 16, 2024.

We regret any inconvenience you may have experienced.

Sincerely,

*********************************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                *******************, #***
                ******,CO 80210

                *********************;
Customer Answer
Date: 05/28/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:05/14/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a recipient os the governments ACP program. Which was originally called EBB. My phone and inter Service through boost mobile was paid in full on may 1,2024 at 1;09 am. On may 11 the company sent me a congratulatory email and text message saying that my service was switched to a lower priced, and lower internet allowance plan. I went from having 10gb of high speed internet service and 10 gb of mobile hotspot service to an already used up 5gb of both. As this phone co. Is a prepaid service, the goods(the service itself) was already paid for and being used when THEY made the decision to switch me to a smaller service package than i want and paid for. When asked why I was unable to be given a straight answers and I rely on this phone and its internet for my healthcare services. Please help me. *************************.
Business Response
Date: 05/28/2024
May 20, 2024

***************************
97 ***** St.
Mckees Rocks, PA 15136

Re:          BBB Complaint #********
                ************ - *************

Dear ****************:

On May 14, 2024, we received your complaint, dated May 14,2024, filed with the Better Business Bureau.

You said that you were on the Affordable Connectivity Program (ACP), for phone and internet service through Boost Mobile and it was paid in full on May 1, 2024. However, on May 11, 2024, your service was switched to a lower-priced plan with less internet allowance without your consent. You stated that this change significantly affected your access to healthcare services, which you rely on. You requested to have your old plan of $30.00 a month with 10GB of high-speed data and 10GB hotspot, reinstated.

In order to assist our customers during this ******************************* will be migrating ACP accounts over to a $15.00 5GB Unlimited Talk & Text plus 5G/4G Data plan, automatically in the next coming weeks.

Our records confirm that you are currently on the $40.00 Unlimited Talk & Text plus 15GB 5G/4G Data plan after requesting to have your plan changed on May 15, 2024. A credit of $5.00 was also applied to your account due to the inconvenience.

When we spoke by phone today, I informed you that I added an additional $5.00 credit to your account for a total of $10.00, as we no longer offer the $30.00 unlimited plan. You were satisfied with this resolution, and your current service and plan.

We apologize for any inconvenience this may have caused.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

******************************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                **********************************************
                ******,CO 80210

*****************************
Initial Complaint
Date:05/14/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My mother Ms. ******************* when to a boost mobile store at ***************************************************************************. To inquire about boost up for a new phone . My mother is 74 years of age. And she may not clearly understand . She preceded to try and get a phone her card declined.So the manager preceded to change her data from a twenty five dollar plan to a fifty dollar plan.I called boost 611 and let them know what happened.My mom what her twenty five dollar plan.My mom been a customer sense 2015. Im was told that theres no plan for twenty five dollars. Just for new customer.I called the store and talked to the manager all he kept saying was about the decline card. Its about an elderly person not understanding what she asking for.I feel the manager gave my mom something that she cant afford.
Business Response
Date: 06/06/2024
May 31, 2024

*******************************
*******************************************************

Re:          BBB Complaint #********
                ************ - *************

Dear ********************:

On May 14, 2024, we received your complaint, dated May 14,2024, filed with the Better Business Bureau.

You said your mother, *******************, visited a Boost Mobile store to inquire about an upgrade and her plan was changed from the $25.00 unlimited plan to a $50.00 unlimited plan. You contacted us about this, but we could not change it back.

When we spoke on May 31, 2024, I explained Boost Mobile retail stores are independently owned and operated and although they are subject to specific franchise service level agreements, they set their own,individual policies and procedures regarding products and services separate from Boost Mobile Wireless. I confirmed Ms. ****** plan was switched to the $50.00 unlimited one.

The $25.00 unlimited plan is listed on our website for new customers only; however, as an exception under the circumstances, I changed Ms.****** plan back to this one. As a courtesy, I also issued a $25.19 credit to her account to cover next months service charge. You accepted this resolution.

We regret any inconvenience you or your mother may have experienced.

Sincerely,

***************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                *************************************
                ******,CO 80210

                *****************************

Customer Answer
Date: 06/06/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:05/14/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My billing statement from Boost shows a credit balance of $112.58 before my May 11th billing of $25.52. I CORRECTLY show a credit balance of $87.06 AFTER my May monthly billing of $25.52.But Boost put a charge through on my credit card for $1.97 AND they tell me I no longer have any credit balance, that I used it all up w my May plan fees. I spent over 1.5 hrs troubleshooting on chat tonight trying to resolve it to no avail. They literally deny what my statement shows, and they insist the $1.97 is a valid charge they will not refund.I'm concerned they will charge my cc the full monthly *** from now on and not apply it against the correct credit balance instead.Note - their online May 2024 statement of my account clearly shows NO PAYMENT DUE and my correct current credit of $87.06. I have screenshots to.prove it.
Business Response
Date: 05/17/2024
May 15, 2024

*************************
**********************
*******, ** 45150

Re:          BBB Complaint #********
                ************ -2024-05-10729

Dear ****************:

On May 14, 2024, we received your complaint, dated May 13, 2024, filed with the Better Business Bureau.

You said that your billing statement showed a credit balance of $112.58, and when your normal service charge of $25.52 was deducted in May 2024, your credit balance was reduced to $87.06; however,you were charged $1.97 on your credit card account. You indicated that customer service informed you that you no longer have a credit balance on your account.You requested that Boost Infinite correct your bill to reflect the accurate balance.

My attempts to contact you by phone at ************** on May 15, 2024, were unsuccessful, but I left a voicemail on each attempt.

Our records reflect that due to a known billing issue, the billing statements you received were not reflecting the correct amount due on your account. Your billing statements show the same credit balance each month starting with your January 26, 2024, billing statement through your April 26, 2024, billing statement. The $1.97 charge is considered valid,and your bill going forward will be $25.54.

We apologize for any inconvenience this may have caused.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

******************************************
Corporate Case Manager
Executive Escalation Team
DISH Wireless, L.L.C.

cc:           ****** / ******* Better Business Bureau
                ********************, #***
                ******,CO 80210

*****************************
Initial Complaint
Date:05/14/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction- April 17, 2024 Amount of money paid- ****** Tracking info - 1Z0R954E4202120162 I decided to start service with boost infinite on April 17, 2024. I placed an order for 5 phones for me and my family to be delivered via *** but I never received my order. I filed a ticket with boost infinite and they immediately closed the ticket the same day and said its nothing they can do and that I have to contact ***. After putting in a claim with *** it took *** ***** business days to complete their investigation to see that my package was never delivered to me which made them take full responsibility and offer a refund. Since boost infinite is the shipper the *** representative explained that the refund will have to be issued to boost infinite and then boost infinite will be liable to refund me after or resend the order. *** attempted to contact boost infinite multiple times to start the refund process but there was no response. I will not be able to receive my refund or phones until boost infinite responds back to ***. It is nearly impossible to get in contact with anyone in the escalation department via email and the customer service supervisors have no clue who is authorized to fill out the form from *** or they dont even know what email address the form is suppose to be sent to. Today is May 13, 2024 almost a whole month has gone by and I still cant get someone from boost infinite to simply address the situation. This is a nightmare and I fear I will never receive the phones that I payed for, which also has to be payed off every month to avoid it affecting my credit. All I am asking, is for someone to take me seriously and take the steps needed to have my order resent since I already paid for my order and *** has taken full responsibility for the incomplete delivery issue and willing to work with boost infinite to resolve the problem and refund the money.
Business Response
Date: 05/17/2024
May 15, 2024

Ms. *********************
**************
*********, NJ 07201

Re:          BBB Complaint #********
                ************ -2024-05-10730

Dear **********:

On May 14, 2024, we received your complaint, dated May 13, 2024, filed with the Better Business Bureau.

You stated that on April 17, 2024, you paid $397.50 for five iPhones; however, you never received the order. You contacted customer care and you were advised you would need to file a claim with ***,which you stated you did. You indicated that *** stated they were unable to locate your package and are taking full responsibility. Due to this, you requested replacement phones be sent out to you.

Our records indicate that order **************** did have an approved claim with *** under tracking number 1Z0R954E4202120162.

As we are unable to send out a replacement device, a refund of $397.50 was issued to the card ending in 1005 on May 15,2024. The device finance agreements have been canceled and a credit issued to your account to offset any future device charges.

We regret any inconvenience you may have experienced.

Sincerely,

*********************************
Sr. Corporate Case Manager
Executive Escalation Team
DISH Wireless, L.L.C.

cc:           ****** / ******* Better Business Bureau
                ***************************************************;
                ******,CO 80210

                *********************
Initial Complaint
Date:05/14/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I started phone service with Boost Infinite, knowing that if I was not happy within 30 days, I could cancel with a full refund. They connected me with ************* which does not work well in my area so I called to cancel and return the phone. Shortly after, I received two emails saying I had been credited for two different amounts. One was for the phone service, one was for the phone payment. The phone service amount was then refunded to my credit card however, the $33.33 for my phone payment has not been refunded. I have called multiple times over the last month and have been told every time that they would submit a ticket to refund it, and every time I call back, they tell me for some reason it was canceled and they have to escalate it to corporate. Same story every single time. I just want my refund. It is not their money to keep since I returned their phone.
Business Response
Date: 05/15/2024
May 14, 2024

***************************************
*********************************************. 1D
Hermiston, OR 97838

Re:          BBB Complaint #********
                ************ -2024-05-10699

Dear **************************:

On May 14, 2024, we received your complaint, dated May 13, 2024, filed with the Better Business Bureau.

You said you canceled your service within the 30-day window and received a partial refund of $26.84 for the first month of service, but you have not received a refund for the $33.33 device finance charge. You indicated that you have contacted customer care multiple times about this, but no resolution has been reached.

When we spoke on May 14, 2024, I informed you that a review of your account confirms you canceled within the 30-day window and should have received a full refund. The $60.17 payment you made on April 4,2024, was applied as two payments: $26.84 for the first month of service and $33.33 for the monthly device finance charge.

On April 19, 2024, a $26.84 refund was issued I will work with our refunds team to have the $33.33 refunded; please allow up to two weeks for processing.

We regret any inconvenience you may have experienced.

Sincerely,

***************************
Corporate Case Manager
Executive Escalations Team
DISH Wireless, L.L.C.

cc:           ****** / ******* Better Business Bureau
                ***************************************************;
                ******,CO 80210

                *****************************
Customer Answer
Date: 05/22/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you so much for your help.
I would also like to thank ***** from Boost Infinite for all of his help.

Sincerely,

***********************************
Initial Complaint
Date:05/14/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had purchased a plan with no contract. I was made aware that I was in a family contract and therefore canceled my service through them and sent the phone back following the instructions they gave me through email. I have yet to receive a refund and then got an email stating if I do not activate my phone, I will be charged full price for it. *** tracking states that the phone was delivered May 1,2024. Every customer service agent can not tell me if they have received the phone or why I will be charged for it.
Business Response
Date: 05/17/2024
May 16, 2024

***************************
618 S. ***********.
Plano, IL 60545

Re:          BBB Complaint #********
                ************ -2024-05-10700

Dear **************:

On May 14, 2024, we received your complaint, dated May 13, 2024, filed with the Better Business Bureau.

You said that although you purchased a Boost Infinite plan, you canceled the service and returned the device; however,you have not received a refund. You also stated that you received an email indicating that you would be charged the full Manufacturers Suggested Retail Price (MSRP)for the device.

The loan on the account has been voided;therefore, you can disregard the email you received. You will not be charged the full MSRP for the device and I have removed AutoPay from the account.

I confirmed with our refunds team that a refund of $67.42 was applied to the credit card ending in 9078 on May 9, 2024.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***********************
Corporate Case Manager
Executive Escalation Team
DISH Wireless, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *******************************;
                ******,CO 80210

                *****************************
Initial Complaint
Date:05/13/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/13/2024 Boost mobile took $50 from after pay. Before I went in to the store a paid my $50 bill! So now they have $100 of mines An they wont give me a refund
Business Response
Date: 06/06/2024
June 3, 2024

*****************************
************************************************************************

Re:          BBB Complaint #********
                *************

Dear *****************************:

On May 14, 2024, we received your complaint, dated May 13,2024, filed with the Better Business Bureau.

You stated that a payment of $50.00 was withdrawn via AutoPay on May 13, 2024. You also made a payment at a Boost Mobile retail store. You requested to receive a refund.

A review of the account shows that our AutoPay system attempted a payment on May 13, 2024, but it failed. A payment was then made through our website, and a second payment made at a retail store.

Our records indicate that a refund was processed on May 14,2024.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

*************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************************
                ******,CO 80210

                *********************
Initial Complaint
Date:05/13/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A month and a half ago, my Boost Mobile phone broke. No big deal, I went to a Boost store to find out what my options were. After looking up my account, I was told I was eligible for an upgrade in 10 days if I want to wait for that discount toward a new phone. I opted to wait, I purchased a boost burner phone from ******** the employee showed me how to switch the sim card. Everything was fine. About 8 days after that, I went to check my phone's app to see when my bill was due, and it said my phone number had been canceled due to non payment. It was a mistake...a glitch in the app. My payment wasn't due yet and my phone number still worked fine. I went to the Boost Mobile store to try and sort it out after the 10 days was up, and nothing. They could pull up my account and see my bill was due on the 3d. They told me, it was just the app glitching and not to worry about it, that my phone number was fine. I paid my bill. I was forced to pay extra because I paid it in the store instead of using their app. I had no choices, the app is broken. I don't feel I should have to cough up that extra cash when I had no other options because their app is broken. I have spent the past month and a half dealing with customer service. Several hours of dealing with them, and several days, with absolutely nothing resolved. I can't use the app... My number was canceled. (Note, it still works fine)I'm done trying to get this fixed. I switched to a different carrier and now Boost won't release my phone number because it's been disconnected. It has NOT been disconnected. My bill isn't even due yet. I used my phone to call customer service and everywhere else I want to. I was told they can't release my number because they have to "investigate it." They have been "investigating" this glitch for some time now. Their ******** page is full of comments about the app breaking and saying their number was canceled. This is their issue. Not mine. I don't care about their internal investigations.. I want them to stop holding my phone number hostage and release it.
Business Response
Date: 06/10/2024
June 10, 2024

*************************
4255 Siri Ln.
**********, NM 88011

Re:          BBB Complaint #********
                ************ -2024-05-10703

Dear *************************:

On May 14, 2024, we received your complaint, dated May 13, 2024, filed with the Better Business Bureau.

You stated you have had difficulty porting your phone number to a new provider. You mentioned it has been canceled, despite payment being made to your account. You requested your Boost Mobile service be reinstated and for assistance in porting out.

A system issue resulted in your Boost Mobile service temporarily being suspended in error. This has since been resolved, and your service has been restored through July 4, 2024.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***********************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                ********************, #***
                ******,CO 80210

                *****************************
Customer Answer
Date: 06/11/2024

Complaint: 21706168

I am rejecting this response because:
After two and a half months of dealing with Boost through customer service...after having my phone number canceled and unable to port for over a month, after being gaslit by your company by several people telling me I just need to pay my bill and this is my fault, all you can say is "Your service is finally restored?"
Right now, I am unable to use half of my new phone because I can't sign into my old number for two-step verification. My Boost phone broke and all I wanted from your company was a phone. I was willing to pay for it...just..help me. Nobody would help because I was canceled. Instead, I was forced to go elsewhere for service.
What I need is a working Boost phone and number for one month so I can finish transferring over. Forcing me to wait for a fix until my service was out, (June 3d) left me in a pretty bad spot. It truly ***** when you know all your passwords, but ******* thinks you still have a different number and they want to verify. Thanks for that.
I would like a cheap Boost phone and a working number so I can fix this.

Sincerely,

*************************
Business Response
Date: 06/21/2024
June 18, 2024

*****************************
4255 Siri Ln.
**********, NM 88011

Re:          BBB Complaint #********
                ************ - *************

Dear ********************:

On June 17, 2024, we received your rebuttal, dated June 17, 2024, filed with the Better Business Bureau.

You rejected our response, as you continue to have issues accessing third-party applications without your phone number. You requested a replacement phone, so you may access your third-party applications and accounts with your ******************** phone number.

We spoke today regarding your inability to access third-party accounts without your ******************** phone number. I informed you that your Boost Mobile service remains active through July 4, 2024; however, we will not provide you with a device to access your phone number. As you were already informed, your phone number is eligible for porting to a different carrier at this time. If you wish to keep your number, please port it out before the July 4, 2024, deadline.

We regret any inconvenience.

Sincerely,

***********************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:          ****** / ******* Better Business Bureau
                ********************, #***
                ******, CO 80210

                *****************************

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Complaints

Customer Complaints Summary

If you've experienced an issue

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Boost Mobile is NOT a BBB Accredited Business.