Business Profile
Mobile Phone Service
Boost MobileHeadquarters
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Complaints
This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4,963 total complaints in the last 3 years.
- 1,520 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/30/2024
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Boost Infinite has kept me from porting my number out to Cricket for almost a month. I decided to switch to another carrier Consumer Cellular and received a new number. I don't want a new number I want my old number back. Boost Infinite says that they are not the one with keeping me from getting my number back and that it is Cricket that is refusing to give me my number back. Cricket says that it is Boost Infinite that is keeping me from getting my number back. I want my phone number back ************. I had this number for almost 20 years and don't want a new number and I shouldn't have to change my number by going to another carrier. I have tons of phone messages that I screen shotted but unable to upload them all but am willing to provide in an email.Business Response
Date: 06/05/2024
June 5, 2024
Ms. *****************************
*************************
***************** 66441
Re: BBB Complaint #********
************ - *************
Dear ******************:
On May 30, 2024, we received your complaint, dated May 30, 2024, filed with the Better Business Bureau.
You stated that we kept you from porting your phone number to Cricket and Consumer Cellular. You indicated you went back and forth between us and Cricket about what company has your phone number. You said that you have established service with Consumer Cellular, and you requested for your phone number to be ported to them.
When we spoke, I informed you that your phone number ending in 1545 is currently active with us and there is usage on your account. This means we have your phone number. However, you were unable to provide me with neither the port request number from Consumer Cellular nor the error message you received from them.
At this point, you will need to work with Consumer Cellular to port your number. For your information, your account number is ************. You will need to reach out to me directly for the port-out PIN.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***********************
Corporate Case Manager
Executive Escalation Team
DISH Wireless, L.L.C.
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210
*****************************Customer Answer
Date: 06/20/2024
I have my number back but they are making it difficult for me to return their phone to them. They should provide a prepaid label to me so I can return their phone and then this case will be resolved. I asked them for a prepaid label and they declined so not sure what to do with their phone.Business Response
Date: 06/28/2024
June 28, 2024
Ms. *****************************
*************************
***************** 66441
Re: BBB Complaint #********
************ -2024-06-14365
Dear ******************:
On June 27, 2024, we received your rebuttal,dated June 27, 2024, filed with the Better Business Bureau.
You stated Boost Infinite is making it difficult for you to return your device, as you were denied a prepaid return label.You requested to receive one to return the item.
Boost Infinite policy clearly states the customer is responsible for return shipping. Nonetheless, I made an exception and enclosed a prepaid return label. Please write RA-5140-******-6712 on the return box
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***********************
Corporate Case Manager
Executive ************************************************* L.L.C.
Enclosure
cc: ****** / ******* Better Business Bureau
***************************************************;
******,CO 80210
*****************************Customer Answer
Date: 06/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:05/29/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a plan for 3 months for 90 dollars with this company. I switched carriers this month about two days ago and I still had payments up until July with boost. I am being told I won't be refunded for the months I prepaid for. Which would be 60 dollars of service I won't be using. I need contact to get my money refunded.Business Response
Date: 06/10/2024
May 30, 2024
Ms. ***************************
*****************************************
Buckeye, AZ 85326
Re: BBB Complaint #********
************ - *************
Dear **************:
On May 29, 2024, we received your complaint, dated May 29,2024, filed with the Better Business Bureau.
You said you purchased a three-month plan with Boost Mobile for $90.00, but shortly thereafter switched carriers. You requested a refund of the remaining balance ($60.00), but it was denied. You requested to be contacted and to receive a refund.
Our records confirm that a payment of $90.60 was made on April 12, 2024, for your $30.00 a month 3-Month Unlimited Talk & Text + 12 GB Hotspot plan. You then ported out your number on May 27, 2024.
The Boost Mobile Terms and Conditions disclose that payments remitted to Boost Mobile are final and non-refundable; any unused funds remaining on an account at the time service is canceled will be forfeited.
When we spoke on the phone on May 30, 2024, I informed you of the above Boost Mobile payment policy. You said you would take further action to receive your refund and you disconnected the call.
Sincerely,
******************************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
*****************************Initial Complaint
Date:05/29/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have been with Boost Infinite since December 2023. It took nearly a month for all phones to get activated correctly. Once we were able to use them and notice service was terrible, it was "outside the return window." It seems they did the horrible activation on purpose to make the window small enough that a return was not possible. They have been unable to fix the problem with service, and it has only gotten worse. My son has not had service in over 2 days now. This is dangerous. If there is an emergency and you have no service where all other carriers have service, this is a huge problem and a breach of contract. I also seem to be vastly overcharged. Over $4K in 6 months for a less expensive carrier thatn I had that is actually costing me way more money than advertised. Please help. I am at my wits end.Business Response
Date: 06/03/2024
May 30, 2024
*****************************
17902 179th Trl. W.
*******************
Re: BBB Complaint #********
************ - *************
Dear ******************:
On May 29, 2024, we received your complaint, dated May 29, 2024, filed with the Better Business Bureau.
You stated that you started service in December 2023, but it took over a month for all your devices to be correctly activated. You indicated that by this time, it was outside the device return window. You also mentioned ongoing technical issues, and that your sons phone has not worked at all in two days. In addition, you said that you are being charged more than advertised,as you have paid $4,000 in six months. You requested a refund and to be able to return the devices.
********************** offers a 30-day money-back guarantee. If not satisfied with your Boost Infinite services, you can contact us at **************** within 30 days of initiating an account to cancel it. Once services are canceled, the first monthly plan charge amount will be refunded to the payment method on file.
Phones purchased from Boost Infinite may be returned within thirty days of the *** shipment date, if the requirements listed here are met: ********************************************************. However, if one of the conditions we list applies (such as damage to the phone), the return will not be accepted.If we accept the return, the purchase price will be refunded to the credit card used for purchase. Please allow up to eight weeks for processing. Please note,this policy applies only to phones purchased directly from Boost Infinite.
A review of your account reflects that the order 5328-369793-2548 was placed on December 4, 2023. The line ending in 0348 was activated on December 7, 2023, the line ending in 1355 was activated on December 8, 2023, the line ending in 1042 was activated on December 10, 2023,the line ending in 8921 was activated on December 10, 2023, and the line ending in 9634 was activated on January 1, 2024: all devices were activated within the return window.
Our records indicate that on January 31, 2024, you chatted into customer care and it was recommended that you chat or call back in on a different device so that troubleshooting could be completed; however, this was not done. On February 16 and 29, 2024, our customer care agents attempted to reach out to you; however, they were unsuccessful. There was no other contact from you into customer care until May 16, 2024, at which time you inquired about the remaining device financing balance. On May 27, 2024, you requested to be able to cancel the contracts on the device loans without any penalty.
On May 28, 2024, this particular issue regarding your sons phone was escalated to our network team. Our market teams will be dispatched to verify coverage and make any necessary changes at the provided location. In the interest of customer service, a credit of $50.00 has been added to your account.
********************** Access for iPhone terms and conditions state, Monthly $60 fee includes unlimited talk, text and data and any iPhone 15 family model up to $829.99 and does not include taxes, regulatory fees or surcharges. iPhone 15 models over $829.99 will result in an additional monthly fee.
Your billing breaks down as follows: for the line ending in 0348 you are paying $69.53, for the line ending in 1355 you are paying $75.09, for the line ending in 8921 you are paying $69.53, for the line ending in 1042 you are paying $69.53 and for the line ending in ***** you are paying $34.30. In total, you have paid $1,589.95 for services including the device finance charge and $544.35 for taxes on the financed devices. Please note the billing does not reflect you have paid over $4,000.00, as indicated.
We decline your request for a refund. Please note that you have the ability to cancel your account and pay off the device financing loans at any time to unlock your devices.
We regret any inconvenience you may have experienced.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
*********************************
Sr. Corporate Case Manager
Executive Escalation Team
DISH Wireless, L.L.C.
cc: ****** / ******* Better Business Bureau
***************************************************;
******,CO 80210
*********************Initial Complaint
Date:05/28/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
5/3/2024 ordered an Apple Iphone 12 w/my provider, Boost Mobile. Order #****-342373-0611. The following day I got an email stating ...Your order has shipped and will arrive soon5/5-5/17 my phone never arrived so I called Boost.5/17 I spoke to several operators who didnt have a clue where my phone was. I was told to call *** and **** but they sent me back to Boost. I called again and spoke to an operator who said All customers who do not receive their order within a week should be refunded their money. He asked me if I would be willing to wait 3 days to try to track the phone and gave me a confirmation #******* he said if I didnt get my phone in 3 days that I could call Boost back and they would refund my money. I made sure they had the correct address and he confirmed it.5/22 passed the 3 days and no phone, called again and spoke to an operator who was incredibly rude and hung up on us because he didnt have any info for us. We called back and got someone else and she said the back office was looking into it and asked if she could call the following day. She called the next day and said the back office was still looking into it and they would call me the next day with more info.No one called the next day we called on 5/26 only to find out it still was not resolved in the "back office" and was told I'd have to wait another week because a ticket was opened by Boosts operators on 5/24 and not on 5/17 when I first attempted to get some answers!5/27 sent an email to the *********** ********************* so far no replies and no phone.5/28 called again and talked to another operator who said the *********** was looking into it. We asked to speak to their supervisor and we got another operator who told us the same thing.The tracking # provided points to **** but all its said since the beginning is a "label is being created".Business Response
Date: 06/10/2024
May 30, 2024
*********************************
PO Box 540
***************************
Re: BBB Complaint #********
************ - *************
Dear ****************:
On May 29, 2024, we received your complaint, dated May 28,2024, filed with the Better Business Bureau.
You stated that on May 3, 2024, you purchased an iPhone 12,order #****-342373-0611, and the following day received an email saying it had shipped. However, the phone never arrived and you were instructed to contact *** and **** to locate it. You indicated that customer care informed you that if you did not receive the order within a week, you would receive a refund. You said that you have yet to receive the order or the refund.
Our records indicate that the order did ship on May 4, 2024;however, as the tracking with **** never updated to reflect they received the package, it has now been marked as lost.
On May 30, 2024, a refund of $214.74 was initiated to the PayPal account associated with the email ********************.
We regret any inconvenience you may have experienced.
Sincerely,
*********************************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
*******************, #***
******,CO 80210
*********************Initial Complaint
Date:05/28/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I canceled my Boost Mobile account from the app on my phone on Saturday, May 25, 2024. Boost Mobile still debited my account in the amount of $35.00 and refused to give me a refund.Business Response
Date: 06/10/2024
May 31, 2024
*******************************
1836 Lakeview Dr.
*********, OR 97479
Re: BBB Complaint #********
************ - *************
Dear ********************:
On May 29, 2024, we received your complaint, dated May 28,2024, filed with the Better Business Bureau.
You said that you canceled your service through the app, but a payment was still taken and you want a refund.
An account cannot be canceled via the app. In addition, since this is a prepaid service, simply not making a payment will cancel service. Our records show that autopay has been deactivated and the account is scheduled for disconnection on June 28, 2024.
The Boost Mobile Terms and Conditions disclose that payments remitted to Boost Mobile are final and non-refundable; any unused funds remaining on an account at the time service is canceled will be forfeited.
Sincerely,
***************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
**********************************350
******,CO 80210
*****************************Initial Complaint
Date:05/28/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hotspot stop working this morning, account is current, 1st level technician and 2nd level technician unable to resolve, and cannot give resolution. The hotspot keep turn of by itself, never stay on. Turn on and in less than 20 secs off again.Business Response
Date: 06/13/2024
June 10, 2024
************************
**********************************************************************************************;
Re: BBB Complaint #********
************ - *************
Dear Mr. ****************** May 31, 2024, we received your complaint, dated May 28, 2024, filed with the Better Business Bureau.
You said that your hotspot would turn itself off after being on for just 20 seconds. Although you have spoken with level one and two technicians, the problem has not been resolved.
We have communicated via telephone and email over the past few weeks working to determine a cause and resolution to the problem. On June 7, 2024, you sent me an email stating your hotspot is now working, and you requested the case be closed.
If you have any additional issues, you can reach out to me directly.
Sincerely,
***************************
Corporate Case Manager
Executive Escalation Team
DISH Wireless, L.L.C.
cc: ****** / ******* Better Business Bureau
********************, #***
******,CO 80210
*****************************Initial Complaint
Date:05/27/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My issue started after I received an email claiming that I would get my 2nd line free for a year so I added a new line upon hearing the deal was for 3 lines not 2 and was charged twice the price becomes I started it in the middle of the month (keep in mind nothing mentioned that) I cancelled within the policies money back guarantee only to see I still owe money for the 2nd dispite the customer service rep via live chat saying I would be refunded, I contacted customer service 2 more times and both agents said that I will be refunded and to wait 5 days, now I STILL owe money on the 2nd line and had my primary line suspended because customer service can't seem to figure out how to refund me or adjust my billBusiness Response
Date: 06/20/2024
**** 19, 2024
***********************
***************************************************;
Re: BBB Complaint #********
589590176079 - *************
Dear **************:
On May 28, 2024, we received your complaint, dated May 27, 2024, filed with the Better Business Bureau.
You said you added a second line to your account under the impression it would be free for a year. You ended up canceling the line within the 30-day window, but your refund request was refused.
When we spoke on **** 19, 2024, I informed you that the activation of the second line resulted in two $25.52 charges for May 2024 causing a service interruption. A $50.00 credit was issued on **** 17, 2024,but it was not enough to cover the service charge for **** and therefore, the account was not restored.
On **** 17, 2024, you made a $25.52 payment and I issued a $26.56 credit to bring your account to a zero balance and restore your service.
We regret any inconvenience you may have experienced.
Sincerely,
***************************
Corporate Case Manager
Executive Escalations Team
DISH Wireless, L.L.C.
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210
*****************************Initial Complaint
Date:05/27/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had my phone stolen and reported it on may 2nd....finally bought a new one Friday night cause of the holiday I wanted to keep track of family went out and bought the only phone that was available at ******* that night not happy about it didn't like the phone didn't want to spend the money on the phone but I bought it and get home does not work contact the company on Saturday and after being disconnected wrongly transferred or hung up on total of nine different times I finally get to a supervisor who tells me that he's sorry but the *** card has been deactivated and my phone was never actually reported as stolen the computer missed something he sees where I had the conversation on the second but nobody did anything with it any informs me it's going to be approximately 3 to 5 days before my son gets here and I reminded him about the holiday and he explained to me it'll be 5 to 7 days I am very unhappy I don't want anything to do with boost if I could switch my ACP to somebody else right now I would but I have to find the stupid phone that I don't like and having to wait on in Sim because they decide to sell product that is a boost Mobile phone came with a boost Mobile *** however it is incompatible with a boost Mobile network does that make sense to anyone... And after all of them playing total 3 and 1/2 to 4 hours of being put on hold and hung up on avenue reconnect with someone and repeating the same information 10 different times over and over again I can honestly say that it was my worst experience ever and I'm sorry for the inconvenience doesn't cut itBusiness Response
Date: 06/20/2024
June 20, 2024
Ms. *******************************
1927 Corbina Dr.
*********************
Re: BBB Complaint #********
************ - *************
Dear ****************:
On May 28, 2024, we received your complaint, dated May 27,2024, filed with the Better Business Bureau.
You said you reported your phone stolen on May 2, 2024, and bought a new one from ******** However, it did not work when you got home, and after nine frustrating calls in to customer care, a supervisor finally informed you that your old SIM card was deactivated because your stolen phone was not properly reported. You also expressed concern that you were told that it would take 5-7 days to fix. You stated that you are extremely dissatisfied and want to switch providers immediately. You mentioned you were on hold for four hours and repeatedly received unhelpful information.
Our records confirm that you spoke to customer care on May 30, 2024, and a new SIM card was sent to you that day; however, no further contact was made or attempted afterward. A review of your calls also indicated that when we attempted to troubleshoot with you, we were unable to proceed since you did not have another device to call in on.
When we spoke on the phone on June 10, 2024, you informed me that you did receive the new SIM card and that it, along with the previous one sold to you, did not work. You expressed frustration in not being able to use your device and that when you went to a local store for assistance, you were refused due to purchasing the device at ******** I advised you that while we are not able to enforce any policies on Boost Mobile retail locations, I would reach out to our Retails Escalations team for further investigation. You accepted this resolution and gave me your contact information to pass on to them.
We strive to provide excellent customer service and we regret that your experience was unfavorable.
Sincerely,
******************************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
*******************, #***
******,CO 80210
*********************Initial Complaint
Date:05/26/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
05/24/24 I was mislead by a false advertisement from Boost Mobile. They offered a 10gb of data and hotspot for $10. I never received the 10gb of data that I purchased. This has happened multiple time over the past months I'm just so tired of it. I've contacted support and they tried to resolve the issue and never could. Their excuse was they're unable to add the 10gb of data once the original allotment of 35gbs was used up. Nowhere in the fine print says this.. what they advertise is false and misleading. I know this because this isn't the first time this has happened to me. I've lost so much time and money purchasing a product that they knowing couldn't make happen. Something needs to change people are getting scammed into buying these extra data packs and not receiving them. Boost won't refund so they're basically stealing from me.Business Response
Date: 06/10/2024
May 30, 2024
*****************************
****************
Argos, IN 46501
Re: BBB Complaint #********
************ - *************
Dear ********************:
On May 28, 2024, we received your complaint, dated May 26,2024, filed with the Better Business Bureau.
You said you were offered 10 GB of data and hotspot for $10.00, but you never received the data you purchased. You contacted customer service and you were informed that additional data cannot be added once the initial allotment of 35 GB is used up. You said there is no information regarding this limitation, and you requested a billing adjustment.
I confirmed with our back office team that the data packs you purchased were allotted correctly and the data was used. Therefore, your request for a billing adjustment is declined.
Our website states that data packs replenish mobile hotspot data for plans that include hotspot data, up to your hotspot data limit. This means once you use up all 30 GB of your hot spot data, data packs will not replenish your hot spot data. Additional information on this can be found at ***********************************************************************. Additionally, data packs are used first, and once used up, your plan will default back to the monthly data left included.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***********************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
*******************, #***
******,CO 80210
*****************************Initial Complaint
Date:05/25/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered Iphone 15 pro *** with 30 day trial period. Received and activated phone. Did not like phone, so returned by **** in 2 weeks. This was.in March 2024. Boost infinite still billing me for service May 24, 2024. I received a refund of $84, but they did not cancel account. I have no phone that has esim capability. That was how the iphone 15 was activated. I contacted customer service but was told the account was still active and they could not do anything about it. I keep getting charger for a service I am not getting. Please have Boost infinite remove charges and close the account as they were supposed to do under 30 day cancelation policy. **** tracking number is 9511 6127 4687 4089 1065 88, dated 04/01/24.Business Response
Date: 05/29/2024
May 28, 2024
***************************
*************************************
************, ** ***31
Re: BBB Complaint #********
************ -2024-05-11705
Dear **************:
On May 28, 2024, we received your complaint, dated May 25, 2024, filed with the Better Business Bureau.
You said you ordered an iPhone 15 and returned it for a refund. However, you continued to be charged and contacted customer care about it, but you were told your account could not be canceled.You requested the charges be removed and your account canceled under our 30-day policy. You also would like your credit report corrected.
When we spoke, I confirmed that you did not want to keep the phone number ending in 0669, so your account was canceled.I also waived the balance and removed your credit/debit card from automatic payments.Additionally, I informed you that you were not sent to collections. You said that you consider this matter resolved.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***********************
Corporate Case Manager
Executive Escalation Team
DISH Wireless, L.L.C.
cc: ****** / ******* Better Business Bureau
********************, #***
******,CO 80210
*****************************Customer Answer
Date: 05/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
Boost Mobile is NOT a BBB Accredited Business.
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