Business Profile
Mobile Phone Service
Boost MobileHeadquarters
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Complaints
This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4,969 total complaints in the last 3 years.
- 1,513 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/30/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I saw I was eligible for a discounted phone for 9.99 and I added insurance to the phone in case it was ever lost, stolen, or damaged. Before I made the purchase, and I have a witness, I made SURE the address was correct for shipping and billing. That following morning I check the receipt and I see its going to the completely wrong address, which I didn't even have Boost Mobile when I was at that address. Fast forward I contact Boost and their agents don't even know the difference between the sender, carrier, and receiver. And they kept telling me to contact *** but when I did they informed me that Boost restricted anyone from changing the address. I contacted Boost again and they kept telling me to contact ***, even after telling them what *** told me. This back and forth between Boost and *** went on for HOURS. They even told me to contact the stranger who lives at my old address to ask for the package.... Like what... Who does that?! I told them I have no way to reject the package and at this point its a lost phone. I tell them that I dont even want a refund but rather to just send me another phone to the correct address. They refuse to do so, I tell them to get me a manager and they wouldn't until a few phone calls later I finally did. The resolution manager was at first respectful, but later down the phone call he starts cutting me off, over talking me, and towards the end he HANGS UP THE ***** IN MY FACE, before he hanged up I said "You do realize im recording this right?". I have the whole conversation recorded and IF I could upload it here I WOULD. I just want another phone (Same brand, type, and model) to be sent to my correct address which is currently on my account. Terrible customer service, and the agents cant even do much to help. I shouldn't have to pay another phone when I already purchased this one and I had the phone INSURED.Business Response
Date: 07/29/2024
July 26, 2024
*****************************
*****************
****************
Re: BBB Complaint #********
************ - *************
Dear ******************:
On July 1, 2024, we received your complaint, dated June 30,2024, filed with the Better Business Bureau.
You said you purchased a phone online and when placing the order, the shipping address was correct. The next day you checked the status and found it was being shipped to your previous address. You contacted us and **** but you were unable to correct the shipping address. You also indicated that a supervisor you were speaking with disconnected your call.
A review of your account reveals an order was placed on June 27, 2024, for a moto g 5G, which shows as delivered via *** on July 3, 2024. *** is currently displaying a claim is open on this shipment. I added the **** for this device to our lost/stolen list. I will work with our back office to remove the link for this device from your account. If the device is not activated, you will then be charged the full retail price of $149.99.
A review of the call you referenced in your complaint found the supervisor released the call after it became unproductive.
As a courtesy, I applied a one-month service credit to your account.
Please contact me at ************** or ************************ so I can assist you further with this matter
We regret any inconvenience you may have experienced.
Sincerely,
***************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
********************************************
******,CO 80210
*****************************Initial Complaint
Date:06/30/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am enrolled in the 3 month cellular sim service plan with Boost mobile for 15 $/month. I had paid the fees for this plan in full last month on the 27th of May with a total of ***** $ for 3 months. I got an email a few days ago asking me to make payment within the 27th of June for the 3 month plan again, when I already did that last month which should be from May 27 to August 27. I talked to the customer service through chat that day. And they suggested I call the customer service to talk to them in person as this should not be happening. I called them and they said it is just a glitch on their system, they will put a note in their system and I don't need to make any payment. They also told me not to worry as my cellular service would work perfectly. On the 28th of June, the disconnected my services. I talked to the customer service once again, and they said this should not be happening and they will fix it. They never fixed it. I called them once again and got the same response without anything getting fixed. I am currently traveling and don't have any way to contact anyone because of this. And they are not providing me with any answers to why this is happening or when this will get fixed.Business Response
Date: 07/15/2024
July 11, 2024
Mr. **********
****************************************************************************
Re: BBB Complaint #********
************ - *************
Dear Mr. *************** July 1, 2024, we received your complaint, dated June 30,2024, filed with the Better Business Bureau.
You stated that you paid $47.22 for three months of service on May 27, 2024; however, on June 27, 2024, we requested another payment. You contacted customer care, but they were unable to provide assistance or resolve the issue.You indicated that on June 28, 2024, your services were interrupted. When you contacted customer care again, they informed you it would be fixed shortly. You requested a refund.
A review of your account reflects a corrective credit was issued and the service restored on July 2, 2024. Your next monthly recharge date is October 1, 2024.
We decline your refund request.
We regret any inconvenience you may have experienced.
Sincerely,
*********************************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
*******************, #***
******,CO 80210
**************************;Initial Complaint
Date:06/29/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On March 14 2024 I ordered an iPhone 15 plus from boost. Less than an hour later I seen an iPhone 15 pro *** for less with ******** so I ordered it and tried to cancel the order with boost. I was told I had to recieve and return the phone to cancel the order. I called *** and canceled delivery, and got confirmation from *** that boost recieved the phone back. They keep trying to charge me ****** for a phone that was returned to them, and that I never even had in my possession. Today was the second time they've attempted to charge me, because I haven't yet activated the phone... that I returned over 3 months ago. Each time I call , ive called three times before because of receiving email that I would be charged if I didn't activate the phone, they confirm that they've recieved the phone and tell me I won't be charged, there's nothing to worry about, yet they've attempted to charge me twice now feel like if I just get a new bank card that they will just throw it on my credit report, and I'm getting tired of having to call the bank to unlock my card when I reply no to the text message about the charge.I've added screenshots but will also add the *** tracking number that shows the phone was never even delivered to me , as rejected delivery as well.1Z0R954E3501914721Business Response
Date: 07/15/2024
July 11, 2024
Mr. ***********************
1366 ***************************************************************;
Re: BBB Complaint #********
************ -2024-07-14550
Dear **************:
On July 1, 2024, we received your complaint, dated June 29, 2024, filed with the Better Business Bureau.
You said that on March 14, 2024, you ordered an iPhone 15 Plus, but almost immediately tried to cancel the order; however,we required that you receive and return the phone first. After you canceled the delivery with *** and received confirmation it was returned, we attempted to charge you $832.21 for the phone you never received and despite confirming multiple times that you would not be charged, we attempted to charge you again.You are concerned this might harm your credit. You have screenshots and the *** tracking number to prove the phone was returned. You requested that we stop trying to charge you for this order.
My attempt to contact you by phone at ************** on July 11, 2024, was unsuccessful, but I left a voicemail. I also sent an email to you at ****************** with a request to contact me.
Our records confirm that as of July 9,2024, our Boost Infinite Advanced Support team verified the return of the device to our warehouse, and all attempts to charge you for it will cease. Additionally,there will be no impact to your credit due to this matter.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
******************************************
Corporate Case Manager
Executive Escalation Team
DISH Wireless, L.L.C.
cc: ****** / ******* Better Business Bureau
********************, #***
******,CO 80210
*********************Customer Answer
Date: 07/15/2024
Complaint: 21921206
I am rejecting this response because:In your message you state that you attempted to call me, and left a message stating that all attempts to charge me would cease, yet I had already been charged on July 3rd. I called on July 3rd about this and spoke to several representatives and was transferred numerous times only to be told that I was not charged, and that I needed to contact my bank because the boost mobile system said I had not been charged, well the bank was close at this time and the following day was a holiday.
Also you claim you stated attempts to charge me would cease, yet in the voicemail you said the refund was processed. I should have never been charged to begin with, and the funds just now got back to my account nearly 2 weeks after being charged..
Sincerely,
***********************Initial Complaint
Date:06/29/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Boost put a lock on my phone without my knowledge or consent so that it cannot be used with a different carrier.Business Response
Date: 07/23/2024
July 22, 2024
***************************
PO Box 1983
************************
Re: BBB Complaint #********
************ - *************
Dear ******************:
On July 1, 2024, we received your complaint, dated June 29, 2024, filed with the Better Business Bureau.
You stated a device you purchased from Boost Mobile is locked preventing you from switching to a new provider. You requested a billing adjustment.
Our records show on June 29, 2024, your device with the corresponding IMEI of *************** was unlocked resolving your concern.
No billing adjustment will be provided, as the device was unlocked in accordance with Boost Mobile's unlocking policy.
Sincerely,
***********************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
********************, #***
******, CO 80210
*****************************Initial Complaint
Date:06/28/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,On the date of June 27, 2024 and unauthorized transaction was made on my debit card I gave no approval for this to process.I call the customer service and they could not resolve my problem the phone number with this transaction was link to was *************** account charge.My bank charges $35 dollar overdraft fee. I would love for money to be return with overdraft fee or further action will be taking.Business Response
Date: 07/22/2024
July 17, 2024
*************************
***********************************************************
Re: BBB Complaint #********
************ - *************
Dear *************************:
On July 1, 2024, we received your complaint, dated June 28,2024, filed with the Better Business Bureau.
You stated you were charged for Boost Mobile service on June 27, 2024, without your authorization and you requested a refund.
Our records show you disputed the funds with your bank on July 9, 2024, and it was won in your favor. Please work with your financial institution further if you have any questions.
We apologize for the inconvenience.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***********************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
*******************, #***
******,CO 80210
*****************************Customer Answer
Date: 07/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:06/28/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I started service with Boost Infinite through Amazon on April 12th 2024. I called boost infinite twice within the first two weeks of service to cancel my service due to poor network. The second time I called, the representative told me that to cancel my service, I just had to return the phone and I would be refunded $101.76 for the phone and $60 for the service. I returned the phone on 4/24 and received my refunds in May with my last refund for the service received on 5/16. I received a charge from Boost Infinite again on 05/28 for *****. I called Boost Infinite on June 14th and was told I would be refunded and that my account was not cancelled correctly. I was then charged $105, $61.89, and $***** on 06/28. I called Amazon and they cancelled my payment agreement with Boost Infinite but said I must go through Boost Infinite to get a refund for the charges. I called Boost Infinite and spoke with the Resolution Manager who said my refund was denied because the representative did not notate that my account was supposed to be cancelled the first time I called. I asked to speak with anyone else and she said she was the only person I could speak to and that I would not be refunded for a mistake that was not on my end. I tried calling Amazon and they told me to dispute through the Merchant which I already did.Business Response
Date: 07/03/2024
July 3, 2024
*****************************
*************************************************** 1906
*******, TN 37013
Re: BBB Complaint #********
************ -2024-07-14516
Dear **************:
On July 1, 2024, we received your complaint, dated June 28, 2024, filed with the Better Business Bureau.
You said that you canceled your Boost Infinite service due to poor coverage and you returned your device. You indicated that after you received a refund, you were charged again for service. You stated that you were referred to Boost Infinite, but your refund request was denied.You are requesting a refund of your payment and for your line to be cancelled.
Your line has been cancelled and as you are not enrolled in AutoPay, you will not be charged for service going forward. I submitted a refund of $200.67. Please allow ***** business days for processing.
I regret the way your issue was handled by our representatives. Thank you for bringing this issue to our attention so that we may address it with the appropriate personnel.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***********************
Corporate Case Manager
Executive Escalation Team
DISH Wireless, L.L.C.
cc: ****** / ******* Better Business Bureau
***************************************************;
******,CO 80210
*****************************Initial Complaint
Date:06/28/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 24, I noticed there was a charge from boost mobile that I did not approve I looked into my app and it was on auto pay when I know I had not put it on auto pay when I call the company, they told me I was on auto pay when I wasnt and when I went to the app before I called the company it was locked on auto pay. I could not remove it. It was bright red orange he removed it. He told me when I went back to the app, I took it off and it was off after he said he had removed it this morning 28 June I called to see where is my refund (because the phone they are charging me does not work it is locked because of iCloud issue) (They knew that since June 24) so he told me I was not gonna be getting my refund and that it was unlocked on auto pay so I called again today on 28 June to make sure that phone was closed the account closed. I was not wanting to get charged again next month. They told me they cannot stop it until 23 June and they usually pull out on the, 24th of next month at 12 AM and the guy third guy told me it was on auto pay again theres something fishy about this company I came to your website and I found the same problem I had timesBusiness Response
Date: 07/22/2024
July 17, 2024
***************************
************************************************** 711
************************
Re: BBB Complaint #********
************ - *************
Dear **************:
On July 1, 2024, we received your complaint, dated June 28,2024, filed with the Better Business Bureau.
You said that the account is not supposed to be on autopay, and you want a $25.25 refund for the June 24, 2023, payment.
When we spoke today, I informed you that when a payment was made on May 24, 2024, through the app, the autopay feature was activated. Please note, autopay is required for the type of plan the account was on. However, after learning there is an issue with the phone number in iCloud, your son decided to use another, active account.
Due to the circumstances, I agreed to cancel the account completely and issue a refund for $25.25. You understood that, by completely cancelling the account, the phone number associated with it could not be retrieved.
Sincerely,
***************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
*****************************************350
******,CO 80210
*****************************Initial Complaint
Date:06/27/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid cash for the iphone 15. I have receipt to back it up . Boost infinite refused to unlock my phone. Can you please help me resolve this matter? Their service is horrible, therefore l canceled my service in less than 3 weeks with them. I did not get the $60 back ( they advertised 60 days money back guaranteed) all l get is the run around from them just to unlock the phone that l Paid cash for.Business Response
Date: 07/01/2024
June 29, 2024
*******************************
************************************************************************
Re: BBB Complaint #********
************ -2024-06-14388
Dear ****************:
On June 28, 2024, we received your complaint, dated June 27, 2024, filed with the Better Business Bureau.
You stated that you paid cash for your device, but we are refusing to unlock it. You also mentioned that we offer a 60-day money-back guarantee, but you have yet to receive your refund.
Boost Infinite offers a 30-day money-back guarantee. If not satisfied with your Boost Infinite services, you can contact us at **************** within 30 days of initiating an account to cancel it.Once services are canceled, the first monthly plan charge amount will be refunded to the payment method on file. A review of your account does not reflect that you contacted customer care requesting a refund under the 30-day money-back guarantee. A ticket has been submitted requesting the payments of $60.00 made on April 19, 2024, and May 15, 2024, be refunded.
During our email correspondence on June 28, 2024, I advised you that the device is unlocked. I also informed you that,regarding the account balance of $2,276.92, it would remain valid unless further documentation was received from you showing that one of the devices was returned back to Amazon and your payment to them went through. The screenshot from your bank would not be accepted, as this does not show that the payment was not reversed. You responded with the screenshot from your bank and the screenshot from Amazon showing that one of the devices had been returned. I advised you that we would request for the balance of $1,133.33 to be removed from the account due to you sending in proof the device had been returned. However,the rest of the balance on the account is valid until a screenshot showing that device was also returned is received.
We regret any inconvenience you may have experienced.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
*********************************
Sr. Corporate Case Manager
Executive Escalation Team
DISH Wireless, L.L.C.
cc: ****** / ******* Better Business Bureau
***************************************************;
******,CO 80210
**************************;Initial Complaint
Date:06/27/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Boost Mobile. 7570 HWY85. *********, ** 06/26/2024 18:17:51 Purchased a ******* Galaxy A25 5G phone from sales rep. ** was rude, unprofessional and glued to his phone and the bench he sat on. ** failed to make test calls and text messages from the store to ensure the phone was working. I work remotely and am unable to receive messages/text messages which is compromising my productivity. I called Boost Mobile today at 11:28AM and 11:44am. Agent who I reached at 11:28 disconnected the call mid call. The second agent, *** was unable to successfully trouble shoot and said she would escalate. She interrupted me several times during our conversation. Unacceptable.The phone will be returned today because it is not working! I have not had it 24 hours. I will dispute this transaction with my bank because you failed to provide a product that works. I expect a full refund, minus any restocking fees.************ CellCustomer Answer
Date: 06/28/2024
Also, are screenshots of TEST text messages that did not go through because the phone was not activated properly. Please attach.
Thank you for your assistance!Business Response
Date: 07/15/2024
July 9, 2024
Ms. *******************
PO Box 633
**********************
Re: BBB Complaint #********
************ - *************
Dear **************:
On June 27, 2024, we received your complaint, dated June 27,2024, filed with the Better Business Bureau.
You said you purchased a device at a store, but the store employee was rude to you and did not confirm the device was working before you left. You attempted to troubleshoot, but you were hung up on and interrupted when you contacted customer care. You said you returned the device, and you requested a refund.
I regret the way your issue was handled by our representatives. Thank you for bringing this issue to our attention, so that we may address it with the appropriate personnel. I have escalated this issue to our retail escalations team for investigation.
Because the device was purchased at a Boost Mobile retail store with a ReBoost card, you would need to inquire about a refund at said store location.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***********************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
*****************************Customer Answer
Date: 07/15/2024
Complaint: 21910615
I am rejecting this response because it does not offer resolution. The phone along with the *** card was returned to the store within 24 hours and after holding for hours, a Boost Representative confirmed that the account was closed. I disputed this transaction with my bank because you failed to sell a phone that was activated properly and working. What remains is for BOOST to honor the provisional credit that was provided by my bank and this matter will be resolved.
Sincerely,
*******************Initial Complaint
Date:06/27/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I changed to Boost Mobile in March of 2024. I was told that the service was island wide. But it would not work at my home. I bought my phone through them. They will not unlock the phone until I have 12 months continuous service. It should not be allowable when the only reason I was changing is I have no service at home, I must drive a half mile to use my phone. This complaint is not against the gentleman working at the Boost store! He was very accommodating. It is against Boost Mobile the company. People should know the areas of no service before a purchase.Business Response
Date: 07/22/2024
July 17, 2024
***********************************
************************* 201-907
****************, VI 00802
Re: BBB Complaint #********
************ - *************
Dear **********************:
On June 27, 2024, we received your complaint, dated June 27,2024, filed with the Better Business Bureau.
You said you changed your service provider to Boost Mobile in March 2024. You were told the service was available island-wide, but it would not work from your home. You requested your device be unlocked and we refused,citing our unlocking policy.
Boost Mobile will unlock a device under the following circumstances:
?The device has not been reported as lost/stolen or otherwise flagged as ineligible for unlocking
?The device has been active on the associated account for at least 12 months
When we spoke on July 17, 2024, I informed you that I am willing to see if an exception could be made in your case, but I need to verify some of the devices information. At that time, you did not have access to the device, so I provided you with my contact information, **************. Please contact me when you have the device in your possession.
We regret any inconvenience you may have experienced.
Sincerely,
***************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
*****************************
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