Complaints

This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Boost Mobile

  9601 S Meridian Blvd Englewood, CO 80112-5905

• 

  Boost Mobile

  1507B Spring Hill Ave Mobile, AL 36604-3206

• 

  Boost Mobile

  957 Memorial BLvd Picayune, MS 39466

• 

  Boost Mobile

  1 SW 107th Ave Unit 3 Miami, FL 33174-1415

• 

  Boost Mobile

  8911B Pensacola Blvd Pensacola, FL 32534-1928

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 22, 2024 I attempted to create an account for my son to use this phone while away at summer camp. While creating the account it kept telling me it could not go through. Then when tried again it said my email address was already associated with an account. So I had to use another email finally after doing so it went through. When I checked my banking account I saw that ********************** charge my card twice (even though it said I could not create the account). I contacted ********************** the same day *** was told since the funds hadn't went through yet they could not issue a refund but a note would be out on my account for when I contact them again that person would know what was ***** on. I contacted them on July 7. At which time I was told it has been past 10 days and no refund could be issued. No one mentioned this, the account was NEVER used because I had to create an entire new account. I paid for another entirely different account. I would not care if it was my fault but the lir website would not allow me to activate my sons phone but it had no problem taking my money.

  Business Response

  Date: 07/23/2024

  July 13, 2024
  
  
  ***********************************
  ************
  *******************
  
  Re:          BBB Complaint #********
                  *************
  
  Dear ********************:
  
  On July 8, 2024, we received your complaint, dated July 7,2024, filed with the Better Business Bureau.
  
  You stated that on June 22, 2024, you attempted to create an account but you continued to receive an error message. You were eventually able to create the account; however, you noticed you were charged twice. You contacted customer care and requested a refund, but it was denied due to being past the ten-day window. You would like a refund.
  
  Boost Mobile offers a ten-day money-back guarantee. If not satisfied with your service, you can contact us within ten days of initiating an account to cancel it. Once service is canceled, the first monthly plan charge amount will be refunded to the payment method on file.
  
  Our records indicate that the first account, **************** established on June 22, 2024, and activated on June 23, 2024. The second account, ************, was established and activated on June 22, 2024.
  
  As your refund request for the first account was not within Boost Mobiles ten-day money-back guarantee period, it was denied by customer care.
  
  As the first account has not been used, a refund request for $14.54 was made.
  
  We regret any inconvenience you may have experienced.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  *********************************
  Sr. Corporate Case Manager
  Executive Escalation Team
  Boost Mobile, L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *******************, #***
                  ******,CO 80210
  
                  **************************;

• Initial Complaint

  Date:07/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a phone and SIM card from them online on July 5th. The package is not shipped until July 8th. This whole time that I don't have a phone or SIM card they have my account activated and service coming off my 30-day plan while I don't have a phone or SIM card this whole time to use said plan. Since the package hasn't been shipped yet I assume I won't get it anytime before it's July 10th. So I've now had 5 days off my 30-day plan taken without being able to use this service. Contact customer service and they basically tell me there's nothing you can do about it, we're stealing this time from you, have a good day. It is just completely unfair and they've got to realize this to charge me this whole time with no phone and no service. They are a bunch of crooks and believe me they aren't going to have my business for long like this.

  Business Response

  Date: 07/23/2024

  July 18, 2024
  
  
  
  *****************************
  *********************************************************************************
  
  Re:          BBB Complaint #********
                  ************** - *************
  
  Dear ******************:
  
  On July 8, 2024, we received your complaint, dated July 6,2024, filed with the Better Business Bureau.
  
  You said that you ordered a phone on July 5, 2024, but it did not ship until July 8, 2024; however, it was activated before you received it and you expressed concern with paying for service you could not use. Therefore, you requested a credit for time without service, but it was denied. You also expressed your dissatisfaction with the customer service you received when you called in.
  
  Generally,phones are shipped within 24 hours or the next business day from the order date. Although you ordered the phone the day after the July 4th holiday, it still shipped on the next business day, July 8, 2024, and was activated on July 9, 2024. We activate phones just after shipment to ensure they are ready for use upon receipt. *** tracking shows it was delivered on July 11, 2024, so you were not able to use the phone for two days. I applied a $1.66 time-without-service credit to your account.
  
  ******************** strives to provide the highest level of customer service possible, and what you stated you were told does not meet our service standards. However, I was unable to locate any calls associated with your account from June 1, 2024, through July 18, 2024.
  
  Sincerely,
  
  
  
  ***************************
  Corporate Case Manager
  Executive Escalation Team
  Boost Mobile, L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************************
                  ******,CO 80210
  
                  *****************************
  
  

• Initial Complaint

  Date:07/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just paid $200 for a phone in May and pay $60/mo for unlimited data that is a lie in itself because they slow it down after 35 GB but now my data wont work at all and my location shows me somewhere else and no one at Boost will help me. I went to multiple stores! Rude employees yell at you, tell you you have to pay for a new SIM card that support said on the phone was free but I cant wait 2-5 days for them to mail one (I need to make money) two stores no one was even working, then one was when I went back and she was texting on her phone (the first time she was gone on an hour long break and didnt answer the call when I called the phone number she left) she said she was new and wouldnt know how to help me then when she saw my frustration from not being helped all day she said she wasnt helping me at all and called her manager then put him on speaker and I said I just need someone to call support and have someone fix my data because I cannot understand a word they say! You cant speak to anyone that speaks English then she calls me a b**** and jumps up and says brb to her manager, I ask who her manager is and she wont tell me their name then says she is the manager (but she is so new she doesnt know how to fix my phone?) and says she is going to get mall security?! For what?! Because I asked for your manager?! Because your customers are angry that you scam people and take their money and dont fix their service!? You wont unlock my phone or refund my money so I have to pay for a phone that doesnt work?! How is this right!?

  Business Response

  Date: 07/23/2024

  July 11, 2024
  
  
  
  ***************************
  ****************
  *****, MI 49120
  
  Re:          BBB Complaint #********
                  ************ - *************
  
  Dear **************:
  
  On July 8, 2024, we received your complaint, dated July 6,2024, filed with the Better Business Bureau.
  
  You expressed frustration with being throttled for your unlimited plan after using 35 GB of data. You also said your data does not work at all locations. In addition, when you went to a store for assistance, you stated the employees were rude to you and threatened to call security. You requested a refund.
  
  My attempts to contact you at ************** on July 10 and 11, 2024, were unsuccessful, but I left a message each time. I also sent an email to **************************** with a request that you contact me.
  
  The Boost Mobile website clearly states that data speeds will be reduced after using more than 35 GB of data.
  
  If you continue to experience technical issues with your data, please reach out to customer care at ****************.
  
  We strive to provide excellent customer service and we regret that your experience was unfavorable. I have escalated your issue to the retail escalations team to issue feedback.
  
  Your request for a refund has been declined, as you are outside the ten-day money-back guarantee window.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***********************
  Corporate Case Manager
  Executive Escalation Team
  Boost Mobile, L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  **********************************350
                  ******,CO 80210
  
                  *****************************
  
  

• Initial Complaint

  Date:07/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  30 day return policy, I called and they told me it changed to 10 days and I can't receive a refund.

  Business Response

  Date: 07/30/2024

  July 28, 2024
  
  
  
  ***********************************
  ************************************************************************
  
  Re:          BBB Complaint #********
                  ************ - *************
  
  Dear ********************:
  
  On July 8, 2024, we received your complaint, dated July 6, 2024, filed with the Better Business Bureau.
  
  You attempted to return a device you purchased from Boost Mobile, but you were denied due to the device being outside of the ten-day return policy. However,you mentioned our return policy is thirty days--not ten. You have requested a refund for the device you purchased.
  
  The documentation you provided applies to devices purchased with the Boost Infinite postpaid service. Your device purchased on June 6, 2024, falls under the Boost Mobile prepaid service, which carries a ten-day return policy, making it ineligible to return as of June 16, 2024.
  
  We apologize for any inconvenience this may have caused.
  
  Sincerely,
  
  
  
  ***********************************
  Corporate Case Manager
  Executive Escalation Team
  Boost Mobile, L.L.C.
  
  cc:          ****** / ******* Better Business Bureau
                  **********************************************
                  ******, CO 80210
  
                  *****************************
  

• Initial Complaint

  Date:07/06/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 1, 3024 ,A representative from Boost Mobile talked me into staying with Boost Mobile and reactivating my account with the agreement that my plan would be downgraded from $60 to $25. But in order to reactivate the account I had to pay $60 again. My account was reactivated but the $60 was not credited to the account and I received no data. The account was suspended again 5 days later. They mistakenly credited my money to an account I had no access to or even knew existed. They refused to correct their mistake and I received nothing in return for my $60 payment

  Business Response

  Date: 07/29/2024

  July 26, 2024
  
  
  
  *****************************
  TX 77349
  
  Re:          BBB Complaint #********
                  ************ - *************
  
  Dear ******************:
  
  On July 8, 2024, we received your complaint, dated July 6,2024, filed with the Better Business Bureau.
  
  You said that on July 1, 2024, you reactivated your account with the monthly rate going down from $60.00 to $25.00. However, in order to reactivate the account, you had to make a $60.00 payment that was not credited and you had no data. The account was then disconnected five days later for non-payment.
  
  When we spoke on July 26, 2024, I informed you that I found your $60.00 payment posted to a different account. The last payment on your account was on June 5, 2024, and the account disconnected on July 5, 2024, due to non-payment, which required a $25.25 payment to restore your service.
  
  I told you that I would issue a one-time $60.00 credit to your account. You accepted this resolution.
  
  We regret any inconvenience you may have experienced.
  
  Sincerely,
  
  
  
  ***************************
  Corporate Case Manager
  Executive Escalations Team
  Boost Mobile, L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************************
                  ******,CO 80210
  
                  *****************************
  

  Customer Answer

  Date: 07/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************
  

   

• Initial Complaint

  Date:07/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I received an SMS telling me that my number had been switched to another carrier, and that if I didn't initiate it I should call Boost. I immediately called the number, I was told I had to wait 14 minutes for someone to answer. 6 minutes in I lost the line because now my phone could no longer get service. My sim was now invalid. So I asked roommate to use their phone, connected with Boost again, it was told to wait another 14 minutes. After 18 minutes my line was answered, but I could not receive any help. My issue is escalated and I was told I had to wait another *************************************************** and a second person answered after about an hour and 10 minutes into our phone call.After sharing my information and what situation I was in, I was put on hold once more and then told that it would be once again escalated. This time I would have to wait 72 hours to receive notification about my situation. I wasted nearly 2 hours to receive no resolution to my problem.I am unemployed and in the midst of receiving job offers. I do not have a luxury of being unable to have a phone. I did my absolute best to respond to the warning message I received the **** There was no direct line to a resolution. And now I am without a phone for 3 days. There must be economic resolutions for my loss of employment opportunities that I must endure due to Boost's lax security.

  Business Response

  Date: 07/26/2024

  July 25, 2024
  
  
  
  ***************************
  ************************** SE
  **********************
  
  Re:          BBB Complaint #********
                  ************ - *************
  
  Dear **************:
  
  On July 8, 2024, we received your complaint, dated July 5,2024, filed with the Better Business Bureau.
  
  You said you received an SMS message notifying you that your number was ported to another carrier. You called customer care, but faced long wait times and your call was disconnected after 15 minutes. After multiple calls and over two hours on the phone, you were told to wait 72 hours for a resolution. You have now been without a phone for three days, which is impacting your job search. You would like to be compensated for the potential loss of employment opportunities due to Boost Mobiles security issues.
  
  My attempts to contact you by phone at ************** on July 24 and 25, 2024, were unsuccessful, but I left a voicemail on each attempt. I also sent you an email at ********************* with a request to contact me.
  
  To file an ID theft claim with Boost Mobile, please submit the following:
  
          Identity Theft Affidavit - Please include your full Social Security Number on the affidavit. The affidavit must be signed and dated to be valid.
          A legible copy of a valid U.S. government issued ID (drivers license, military ID, state ID card, passport)
          Proof of Residency - Please provide proof of your physical residency for the month of (month and year the account was initiated). Acceptable documents include electric bills, gas bills, water bills, bank statements, credit card statements, monthly mortgage statements, monthly car insurance statements, and medical bills. The documents MUST show a physical address and a Statement/Billing Date within the correct timeframe. PO boxes will not be accepted.
  
  This information should be uploaded through our website at www.dish.com/fraud. Click on Begin Claims Process and follow the prompts.
  
  If you prefer to mail your documents, please do so to:
  
  DISH Network L.L.C.
  Attn: Identity Theft Team
  PO Box 9033
  *******************
  
  After a review of the call logs attached to your account,there was no evidence of wrongdoing or incorrect processes followed.
  
  Your request for compensation is respectfully declined.
  
  We apologize for any inconvenience this may have caused.
  
  Sincerely,
  
  
  
  ******************************************
  Corporate Case Manager
  Executive Escalation Team
  Boost Mobile, L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************
                  ******,CO 80210
  
                *********************
  

• Initial Complaint

  Date:07/05/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/16/24 I ported my number from Boost Infiniti to Visible Wireless. However, the service dates for Boost was from 6/15/25 to 7/15/24 so on 6/30/24 they charged me the full months price of $27.34 when all I used was one day. I had called Boost on the day I ported my number to get my port pin code and the representative didn't inform me anything about the fact that they would still charge me the full months price since it was past the 15th. After the charge occurred, I tried to check my account with them but was blocked from accessing my account. Then, I called Boost back to ask why they charged me and they said they don't prorate and even though I only used one day of service that I still had to pay for the whole month. I have never had a service provider do that. Had I been charged for the whole month the day before I ported them I might understand a little more.

  Business Response

  Date: 07/10/2024

  July 8, 2024
  
  
  
  *****************
  ****************
  **************, AL 35010 
  
  Re:          BBB Complaint #********
                  ************ - *************
  
  Dear **********:
  
  On July 8, 2024, we received your complaint, dated July 5, 2024, filed with the Better Business Bureau.
  
  You said that you called in to cancel your account and port out your phone number on June 16, 2024, which was done. However, a payment for $27.34 was debited from your credit card on June 30, 2024, without your authorization. You would like to receive a refund of this payment.
  
  After reviewing your account records, I requested that a refund for the above-referenced payment be issued.
  
  I apologize for any inconvenience this has caused.
  
  Sincerely,
  
  
  
  ***************************
  Corporate Case Manager
  Executive Escalation Team
  DISH Wireless, L.L.C.
  
  cc:           ****** / ******* Better Business Bureau
                  ***************************************************;
                  ******,CO 80210
  
                  *****************************
  
  

  Customer Answer

  Date: 07/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************

• Initial Complaint

  Date:07/05/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started service on a temporary number to test service in Sept 2023, they sent a tmobile sim which does not work, two months later they switched me to **** network. through all of this i had my credit ran 3 times (including questions about my past). after network switch everything was fine, i went ahead and paid ETF on my old carrier and ported in, creating *another* account.i asked rep to cancel all but my phone number ending in 5552, i was told that it was done and no more billing would occur aside from $25 a month. this was december 5 2023.i discovered today that im still being charged for it in my credit statement, called for resolution. i do not have the phone number, they will not provide the phone number, but the line in question is tied to another email address (that i can provide privately). supervisor refuses to refund or credit my active line for the difference of $180.88, even though there are account notes stating i had called to cancel on december 5. i was told everything was done, it was not and i'm being held accountable for their mistakes in the form of $25+tax for 7 months. i cannot even login online to the account because user is not found, yet the user is still being billed for something that has not been used, had no intention of using, and requested to be canceled. i have absolutely zero access to this account.

  Business Response

  Date: 07/10/2024

  July 8, 2024
  
  
  
  Mr. ***********************
  10 Shovel Head Dr.
  *********, ** 28803 
  
  Re:         BBB Complaint #********
  476431043080 - *************
  
  Dear ******************:
  
  On July 8, 2024, we received your complaint, dated July 5, 2024, filed with the Better Business Bureau.
  
  You said you started an account in September 2023 with a SIM card that did not work. Two months later, you started a new account with a different SIM card. You were able to activate this and port your phone numbers in, so you requested to cancel the other account. You recently noticed you were being charged for the original account. You contacted us to cancel it and we refused to refund or issue a credit for this account to your existing account.
  
  When we spoke on July 8, 2024, I confirmed that the original account was canceled. As a courtesy, I offered a one-time $200.00 account credit to make up for the charges collected for it. You accepted my offer.
  
  We regret any inconvenience you may have experienced and thank you for your business.
  
  Sincerely,
  
  
  
  ***************************
  Corporate Case Manager
  Executive Escalations Team
  DISH Wireless, L.L.C.
  
  cc:           ****** / ******* Better Business Bureau
                  ***************************************************;
                  ******,CO 80210
  
                  *****************************
  

  Customer Answer

  Date: 07/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  ***** exceeded my expectations in resolving this, with excellent business conduct, listening to what I had to say and not responding from a script I felt like he understood the situation and acted appropriately.

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I ordered phones from Boost Mobile. We received them and I was able to activate my phone, however we are now on day 8 trying to activate my wife's phone. I have been on the phone with them all 8 days for hours at a time. Twice they made appointments to call me with a resolution, and they never called. I was hung up on and today I was told that a supervisor was going to call me, and never did. All I want is for my wife's phone to work. I asked for them exchange phones and I got the run around.

  Business Response

  Date: 07/29/2024

  July 26, 2024
  
  
  
  *********************
  *********************** E.
  Bel Air, MD 21015
  
  Re:          BBB Complaint #********
                  ************ - *************
  
  Dear ************:
  
  On July 8, 2024, we received your complaint, dated July 5, 2024, filed with the Better Business Bureau.
  
  You stated that you ordered two phones, but you were only able to activate one of them. You mentioned that you have been trying to activate the other one over the last eight days. You indicated your request to exchange the device was denied. You also expressed dissatisfaction with the customer service you received. You would like to exchange the device.
  
  Our records indicate that the device was not accepting the eSIM; however, once a physical SIM was sent to you, the device was activated on July 25, 2024, and your account reflects usage on the line since activation.
  
  A review of your account reflects that you have received a total of $112.40 in credits due to this inconvenience.
  
  We strive to provide excellent customer service and we regret that your experience was unfavorable.
  
  Sincerely,
  
  
  
  *********************************
  Sr. Corporate Case Manager
  Executive Escalation Team
  DISH Wireless, L.L.C.
  
  cc:           ****** / ******* Better Business Bureau
                  ***************************************************;
                  ******,CO 80210
  
                  *****************************
  

• Initial Complaint

  Date:07/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Boost sent me an unsolicited, unwanted package of four (4) iPhone 15 pro's they valued at $4000.00.My wife signed for it.Invoice total was zero dollars.Activation of phones will result in monthly fees for their phone service. They sent emails and left one phone message urging me to activate.I sent them two emails explaining the mistake and logged one response to an urging message they provided the option for.They did not respond to either of the two URL addresses or the response. First email was sent 11 days ago.Yesterday I received a bill saying an automatic payment of $52.20 would be initiated on 6/4/24, today.The last four # of my debit card was listed. They have my number. I know not how they got it.Phone calls are often impossible due to my near deafness despite my hearing headphones.I immediately got on a chat and was told that regardless of my hearing I had to call another number.I asked why emails were not answered and referred the agent to them for a complete explanation.Agent was unwilling to look into it. Insisted I call another number.I let him know in no uncertain terms I was not happy with what they did or their unresponsiveness. The copy of the 2nd email was uploaded here as evidence documentation. I contacted the bank for a stop payment yesterday evening. Little time to do so, hoping it was caught. In summery: I did not order these phones. I do not want them. I never heard of the company and their possession of my debit card number is most troubling. Thank you. ***************************

  Business Response

  Date: 08/01/2024

  July 31, 2024
  
  
  
  Mr. ***************************
  **********************************************************************;
  
  Re:        BBB Complaint #********           
                  ************ - *************
  
  Dear **********************:
  
  On July 9, 2024, we received your complaint, dated July 5, 2024, filed with the Better Business Bureau.
  
  You said you received a shipment you did not order.You received emails and a phone call urging you to activate the equipment. You responded to the emails that you did not request this order and you received no response. Due to hearing issues, you contacted Boost Mobile via chat and were told that you would need to call another number for assistance.
  
  Activation emails are an automatic, system-generated communication sent to remind a consumer to activate the device they ordered. Any responses sent on this type of email will go unanswered.
  
  On July 31, 2024, I sent you an email explaining the process to submit an identity theft claim. I also included a return shipping label to return the equipment so it will be removed from this account. I am unable to provide you with any detailed information on the creation of this account, and I encourage you to submit an identity theft claim.
  
  We regret any inconvenience you may have experienced.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***************************
  Corporate Case Manager
  Executive Escalations Team
  DISH Wireless, L.L.C.
  
  cc:           ****** / ******* Better Business Bureau
                  ***************************************************;
                  ******,CO 80210
  
                  *****************************
  

  Customer Answer

  Date: 08/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. And I have sent the unwanted phones back to the mailing address they came from.
  
  Sincerely,
  
  ***************************