Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,969 total complaints in the last 3 years.
1,516 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/17/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ported my phone number ************ to Boost Infinite and signed up for a new ******* s24 Ultra complete with the insurance and trade up program. I had the service maybe a month or so and decided that I would like to add a linewhich had been advertised to be 25 dollars. I made sure to add additional insurance. My ******* s24 ultra was damaged do to my own fault. I then went to make an insurance claim and was told that the only phone that had been insured was the line I had added months after getting the origional line, and not the other. I called the company many times and finally talked to a nice manager that admitted that there had been an error on the part of the company and I should wait for an email with the resolution. two days passed and I called back and the next manager advised me to commit insurance fraud and make a warranty clain although it was clearly my fault about breaking the device, i refused and she said that she could offer me a credit that was for the insurance I had paid and I refused saying I wanted the phone to be replaces. she became rude and I was reminded that I was responsible for the damaged device and no one would be correcting the insurance issue and that collection of the account would be in order if I stopped paying for a phone that was no longer. this is a horrible company. they charged me they continue to charge me. they are rude. they are disorganized and they are going to ruin my credit. as a consumer i did nothing wrong. i paid my insurance. added a line. paid my bill and for this the company is now going to refuse to fix the device, advise me to unethically commit insurance fraud by making an unethical warranty claim and when i refuse they will ruin my credit when i have to find service elsewhere. where do they do this at. avoid at all cost.
Business Response
Date: 07/24/2024
July 23, 2024

***************************************
***************************************************************

Re:          BBB Complaint #********
                ************ - *************

Dear ****************** *******:

On July 17, 2024, we received your complaint, dated July 17, 2024, filed with the Better Business Bureau.

You said that after you initiated service, your ******* S24 Ultra was damaged. You filed an insurance claim, but it was denied. ******** care then advised you the insurance was on a different line, and your claim was denied as a result. You requested the issue be corrected, so you can replace your phone.

Our records indicate that on June 8, 2024, you contacted customer care and swapped the phone numbers attached to your devices, placing the ******* S24 Ultra on a phone line that did not carry Boost ******************

I reactivated Boost ***************** on your ******* S24 Ultra device as an exception. Please allow 24 hours before refiling a claim for it.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***********************************
Corporate Case Manager
Executive Escalation Team
DISH Wireless, L.L.C.

cc:          ****** / ******* Better Business Bureau
                ********************, #***
                ******, CO 80210

                *****************************
Initial Complaint
Date:07/16/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/15/2024 I called Boost Mobile to add an iPhone to ************** simple right? The representative was very inept and did not know what he was doing. He added my phone number ************** to the Iphone and there was the problem. I asked to speak to a supervisor which took 20minsand then was told I had to get a new chip without the us of my phone for days and no iphone either.I was then told to go to a store and only pay $10 for a chip and then they could transfer the iphone to the number. I was charged $37.10 to get my phone corrected and thestore told me I would have to pay $42.40 to transfer the new phone. I spent $79.50 for what was supposed to cost $0.00.The store was THE DETROIT MOBILE CONNECTION at *************************************** ************* and my phone is still not working!!!I want to be reimbursed for the $79.50 due to all the inconvenience that was caused. Please help me to resolve this issue as soon as possible!Respectfully.
Business Response
Date: 07/30/2024
July 26, 2024

*****************************
*****************************
******************

Re:          BBB Complaint #********
                ************ - *************

Dear ****************:

On July 17, 2024, we received your complaint, dated July 16,2024, filed with the Better Business Bureau.

You said that you had issues adding a phone to your account with the number ************, as the representative added the wrong number. You were instructed to visit a retail store and purchase a SIM card for $10.00 and the number could be transferred. However, you were charged a total of $79.50, and the phone still does not work. You requested a refund for the amount paid.

Although retail stores are authorized to sell Boost Mobile products and services, they are independently owned and operated businesses and have their own policies and procedures. Regardless, I requested that our ***************** Relationship team look into this matter. If necessary, we will request a member of the stores management team contact you to help resolve this matter.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************************
                ******,CO 80210

                *****************************

Customer Answer
Date: 07/30/2024

Complaint: 22000520

I am rejecting this response because: I transferred ************* To Metro T mobile, because your company was unable to correct the errors for which the new firm did. i disconnected ************* but was retained and issued another number by Boost for which I may do the same due to the ineptness of this company. I request a full refund as requested for compensation and continued use of Boost Mobile. No one has called or communicated any response from the firm.

Sincerely,

*************************
Business Response
Date: 08/12/2024
August 8, 2024

*****************************
*************************
******************

Re:          BBB Complaint #********
                ************ - *************

Dear ****************:

On August 7, 2024, we received your rebuttal, dated August 7, 2024, filed with the Better Business Bureau.

You continue to ask for a refund of what you paid at a retail store. You also said that you have not been contacted by us or received any response. You said that you might cancel your existing account too.

When we spoke earlier today, I advised you that your refund request could not be granted because we did not receive the funds; however, I agreed to issue a credit for $75.57, which is equal to three months of service. I also informed you that I replied to your previous complaints, which constitutes a response. I reminded you that Boost Mobile is a prepaid carrier; therefore, you can switch to another provider at any time you wish without being penalized.

Sincerely,

***************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                *************************************
                ******,CO 80210

                *****************************

Customer Answer
Date: 08/13/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:07/16/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered new phone service, was approved after credit check, company took my money, didn't send an email confirmation, then told me they couldn't process my order, and could t return my money as fast as they stole it.
Business Response
Date: 07/23/2024
July 19, 2024

*******************************
9610 Yarmouth Ct.
**********, ** 40272

Re:          BBB Complaint #********
                ************** - *************

Dear ****************:

On July 17, 2024, we received your complaint, dated July 16,2024, filed with the Better Business Bureau.

You said you were charged for a device and service, but informed your order was unable to be processed. You indicated that you have not received your money back.

The payment of $120.00 made on July 15, 2024, was pending until the order was canceled, so the funds were released back to your bank. If you have additional questions, please contact your financial institution directly.

Sincerely,

***********************
Corporate Case Manager
Executive Escalation Team
DISH Wireless, L.L.C.

cc:           ****** /******* Better Business Bureau
                *************************************
                ******,CO 80210

                *****************************

Customer Answer
Date: 07/23/2024

Complaint: 22000469

I am rejecting this response because:
I spoke with ****/**** that morning who assured me that *** was picking up the shipment and Id have my confirmation email as soon as tracking was available. We purchased new cases, and informed our prior company we were switching. Now, we have no phone, no service and have to pay again to go back to our old service. This is terrible business practice.

Sincerely,

***************************
Initial Complaint
Date:07/16/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi I dont want to tell myself I just want to inform you that I know some boost mobile store doing scam with customers and company too . And I try to complain about all scam to toll free number to dish wireless . I have few company name to mention you who does and doing scam with company and when employes told him dont do this they did fire them from store . When boost transform network was new so that time these stores did too many fake activation .few employees who were working in this company the owner kick them out .and blame everything on employees. The name of company is ******* enterprise **** and when they try to complain to dish wireless and he kicked them out and asked fake charged back to those people . I if you want to check details and cross check from 2020 to 2024 . Just check the details of imei when they and numbers . Store address - ******************************************* . East Ohio wireless ******* enterprise ***** And he kick them out When they said about this scam . He fired them Owner name *********************** He bribe all area manager and sales representative. So they dont bother him . I just want you to cross check all detail about number of activation and find out how this guy do this all scam with boost company . Plz check all scam before he close this company If you need any thing you can email me Thanks
Business Response
Date: 07/30/2024
July 24, 2024

XX Yyy
PA 15212

Re:          BBB Complaint #********
                *************

Dear ** Yyy:

On July 16, 2024, we received your complaint, dated July 16,2024, filed with the Better Business Bureau.

You stated a Boost Mobile retail store is scamming people and performing fake activations. You said that people who confronted the owner were fired. You would like us to check the number of activations this store is doing.

When we spoke, you did not provide me any additional information; therefore, I cannot escalate your issue.

Boost Mobile retails stores are independently owned and operated; as such, they maintain their own policies.

Please feel free to contact me at **************, if you have any more questions or concerns.

Sincerely,

***********************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                *************************
                ******,CO 80210

                *****************************
Initial Complaint
Date:07/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a new phone July 2nd. Tried porting in a number it didn't work. Reached out to customer service and it was escalated. July 8th ***** a "case manager" stated she further escalated the issue. No response since. I've emailed ***** daily since July 11th and she hasn't replied a single time. I've had this phone nearly 14 days. When will the number be ported and the phone be activated. I will not have a new phone number. Last time that happened I returned the phone. I refuse to have a 983 area code.
Business Response
Date: 07/22/2024
July 18, 2024

*******************************
*******************
*******************

Re:          BBB Complaint #********
                ************ - *************

Dear **********************:

On July 16, 2024, we received your complaint, dated July 16,2024, filed with the Better Business Bureau.

You stated that after purchasing a new phone on July 2,2024, you were unable to port your phone number onto it. You indicated your attempts to resolve the issue with customer service were unsuccessful. You requested assistance.

My attempts to contact you on July 16 and 18, 2024, were unsuccessful, but I left a voicemail each time.

Our records show the number you are requesting to port in is a wireline phone number, which is unable to be ported to your account as it is currently set up. A new SIM card is necessary in order to activate with this number,which has been sent to you. Please contact customer service at **************** to complete the port-in process.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

***********************************
Corporate Case Manager
Executive Escalation Team
DISH Wireless, L.L.C.

cc:           ****** /******* Better Business Bureau
                *******************, #***
                ******,CO 80210

                *****************************
Customer Answer
Date: 07/25/2024
Ive had this phone for weeks and its been useless because your incompetent customer service wont activate it and constantly escalate this issue. Escalation managers are useless and if I reply to their emails its like they dont get them because they never respond. How hard it is to port in a number? This needs to be resolved. I need service on the this paper weight. Additionally I have a message saying I received a $101.11 credit when in fact I did not. The credit is $36.11. Where is the additional $60? Where is my refund for my return? I need answers and your customer care team refuse to fix or help in any way.
Desired Resolution: Refund for the return. $60 Credit to my account. Activate this line with a port in.
Customer Answer
Date: 07/26/2024
I purchased a phone it was delivered July 2, 24 DAYS AGO. I have been trying to activate it CLEARLY UNSUCCESSFULLY. Everytime I contact they reset the line, try again, as if I haven't tried 100 times. They escalate the issue, I not longer get responses to the escalations. The back office doesn't help, they only allow a reset twice. Why not just figure out how to ACTIVATE THE ****** I need this activated! Addiitonally, received an email saying I have a credit of ******. I have a credit of ***** on the account. Where is the additional $65?
Desired Resolution: ACTIVATE THE ***** AND REFUND ME THE ADDITIONAL $65.
Business Response
Date: 08/01/2024
August 1, 2024

*******************************
*******************
*******************

Re:          BBB Complaint #********
                ************ - *************

Dear **********************:

On August 1,2024, we received your rebuttal, dated July 31, 2024, filed with the Better Business Bureau.

You stated that you have been unable to port your phone number to your Boost Infinite account.You also received an email saying you received a $101.11 credit, but you only received a $36.11 one. You requested to port your number in and have the missing adjustment applied.

My attempts to contact you on July 29, 2024, and August 1, 2024, were unsuccessful, but I left a voicemail each time.

A review of your account revealed that the line ending in 8988 and the line ending in 0285 are both active.

Our records show an adjustment of $101.11 was applied to your account on July 22, ********* was to offset the $65.00 refund for a device you returned and a $36.11 finance charge (for the same device). The adjustment was an accounting correction, and no credit is due in this situation.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***********************************
Corporate Case Manager
Executive Escalation Team
DISH Wireless, L.L.C.

cc:           ****** / ******* Better Business Bureau
                ***********************************350
                ******, CO 80210

                *****************************
Initial Complaint
Date:07/15/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called customer support to activate and transfer my number from another carrier to the boostmobile $15 unlimited call & text with 5gb plan as advertised on there web site and i told there rep multiply times to make sure this is the plan that i want and he confirmed, i went ahead with the activation everything went smooth phone got activate number was transferred then when i went into my boostmobile online account i see the rep activated me on the 2gb unlimited text & call $15. I called and let them know there is a mistake and i was activated on the lower data plan instead of the advertised 5gb Data plan on the website, they wouldn't even help and gave me option of upgrading to $60 unlimited plan or i can just leave. If i knew i cant activate there advertised plan then i wouldn't even transfer my number. this is false advertising they should be fined for this scam
Business Response
Date: 08/05/2024
August 1, 2024

***********************
****************
*************************

Re:          BBB Complaint #********
                *************

Dear ****************:

On July 16, 2024, we received your complaint, dated July 15,2024, filed with the Better Business Bureau.

You stated that you signed up under an offer for a $15.00 5 GB plan. After activation, you found that the data allotment was only 2 GB. You requested to be placed on the correct plan.

Boost Mobile currently offers only a $15.00 2 GB plan; a $15.00 5 GB plan existed previously, but it was not available to select on our website. We made an exception to switch your account to the $15.00 5 GB plan.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

*************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************************
                ******,CO 80210

                *********************
Initial Complaint
Date:07/15/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Provided Social Security Number of my own and was approved to purchase. I provided money for purchase.The purchase had a tracking and when and once tracking was near and to be delivered they rerouted my delivery and said return to sender.Then when I called said I was ineligible.Fraud company to collect information then take product back after you ship and gave approval
Business Response
Date: 07/17/2024
July 16, 2024

Antwaneikikia Grant
*************
***************************************;

Re:          BBB Complaint #********
                ************** - *************

Dear Antwaneikikia Grant:

On July 16, 2024, we received your complaint, dated July 15, 2024, filed with the Better Business Bureau.

You said that you provided your Social Security Number and paid for a phone. You were then informed the package was rerouted back to the sender and you are not eligible at this time. You want the device to be delivered.

After you were prequalified, a complete analysis was performed on your information and it was determined that you are not eligible at this time. All amounts you paid will be refunded.

We apologize for any inconvenience this may have caused.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***************************
Corporate Case Manager
Executive Escalation Team
DISH Wireless, L.L.C.

cc:           ****** / ******* Better Business Bureau
                ***************************************************;
                ******,CO 80210

                *****************************
Customer Answer
Date: 07/17/2024
My problem is collecting of my Social Security number and then I did pay for the product and then they took it back. And also activated an account with the phone and Sim card number on it. So how was I not eligible and I dont owe them I never had, a cell phone on credit with them. And then you gonna say I am ineligible as if I owe . Thats not good business. And I was looking forward to having a phone because Im starting classes soon and it was important to me. So I dont understand how you dont be eligible for a cell phone That you never been with the company on credit. They didnt even tell me why I was not eligible after they falsely approve me. So Im not understanding the situation I never heard such experience or been through such experience you approve the transaction is complete and then you take it back like stolen ****** back.
Business Response
Date: 07/23/2024
July 22, 2024

Antwaneikikia Grant
*************
******************************************

Re:          BBB Complaint #********
                ************** - *************

Dear ************************:

On July 22, 2024, we received your rebuttal, dated July 19,2024, filed with the Better Business Bureau.

You said that you rejected my response because your Social Security Number was collected and the account was activated. You also said you have never had an account with ********************** Infinite or financed a phone with us, and you do not owe any money.

As stated in my initial response, after you were prequalified, a complete analysis was performed on your information and it was determined that you are not eligible at this time. At no point in my response did I reference or allude to the reason being that you had previously financed a device or that you had an outstanding balance due. In addition, the account was built in the system, but was never activated. If you wish to obtain additional information regarding this decision, please email ************************************ A review of the account does show that a refund was issued on July 19,2024.

Sincerely,

***************************
Corporate Case Manager
Executive Escalation Team
DISH Wireless, L.L.C.

cc:           ****** /******* Better Business Bureau
                *************************************
                ******,CO 80210

                *****************************

Customer Answer
Date: 07/23/2024

Complaint: 21992082

I am rejecting this response because:

Sincerely,

Antwaneikikia Grant

charged me again 7/19/24 after you refunded.. It is on bank statement. And I did call to see what was going on with your company was a phone re-issued and they said no, and an account was made to another company other than Boost Infinite and Im not a customer of ********************
Business Response
Date: 07/30/2024
July 29, 2024

Antwaneikikia Grant
**************************************************************************

Re:          BBB Complaint #********
                ************** - *************

Dear ************************:

On July 29, 2024, we received your second rebuttal, dated July 26, 2024, filed with the Better Business Bureau.

You said that you were charged again after receiving a refund.

A review of your accounts billing and payment history does not show that a payment was taken or applied after the July 11, 2024, payment was refunded on July 19, 2024. Autopay has been deactivated on the account. If you see any discrepancies in your bank account, I recommend that you work with your financial institution to dispute the transaction in question.

Sincerely,

***************************
Corporate Case Manager
Executive Escalation Team
DISH Wireless, L.L.C.

cc:           ****** /******* Better Business Bureau
                *************************************
                ******,CO 80210

                *****************************

Customer Answer
Date: 07/30/2024

Complaint: 21992082

I am rejecting this response because:

Sincerely,

Antwaneikikia Grant

This Card that was charged then refunded then charged again,I dont receive money back just a replacement card. And dont have a account with **********************, so the credit given dont help me and dont have any product from infinite or no product from boost. And unhappy my card information and information was transferred to boost without asking me and notification wasnt received. But Yet , I received a false approval. Hope this experience doesnt continue for others. Not Fair!!!
Initial Complaint
Date:07/15/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello My phone calls are being ease dropped into. I have attached the following report to exactly what is going on. I have an abuser/stalker who always ends up ease dropping into my phone calls either through service provider or app through connections. I don't know how to stop it every phone I buy she ends up finding out enough information from IMEI Mac Address things that are out on the box to then go to an employee.
Customer Answer
Date: 07/22/2024
Hello, I have an abuser/stalker who has gained information about my phone via information outside the box at ******* then used public Wi-Fi to penetrate my phone and gain access to my network phone calls and text messages through ******* The only thing the don't completely have is my sim card number because I decided to buy another one randomly. They have changed my text message setting to ****** so they can gain access to my text message instead. I emailed a recruiter at my graduate school and they used the recruiter to gain access to ip address through email. I need help getting my life back by gaining my privacy back.
Desired Resolution: replacement
Business Response
Date: 08/08/2024
August 6, 2024

Ms. ************************
******************************************************************************

Re:          BBB Complaint #********
                ************** - *************

Dear Ms. *************************** July 15, 2024, we received your complaint, dated July 15,2024, filed with the Better Business Bureau.

You said someone is listening to your calls either through your service provider or through an app. You switched providers and they continue to access your account and personal information.

When we spoke today, August 6, 2024, I explained there are some steps you can take if you believe your phone was compromised:

        Delete Unknown Apps - If you cannot remember downloading it and do not know what purpose it serves, it is best to be safe and delete it. You will notice these apps running in background despite you never having seen or interacted with them before.
        Keep Your Phone Updated - Regular updates will keep the phones defenses up. You want your security system as up to date as possible.
        Factory Reset - This should be a last resort. A factory reset will clear ALL your data from the phone and restore it to its original, default settings. Your pictures,settings, and everything else will be erased. In this case, any hacking program will be removed from the phone along with all your files.
        Change your Boost Mobile PIN - This can be done through your online account or the ******************** app.

You said that you have not experienced any issues with your Boost Mobile service and you will monitor your device closely.

We regret any inconvenience you may have experienced.

Sincerely,

***************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************************
                ******,CO 80210

                *****************************
Initial Complaint
Date:07/14/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The business committed to provide privacy from third parties.
Business Response
Date: 08/05/2024
July 31, 2024

*******************************
TN 38116

Re:          BBB Complaint #********
                ************ - *************

Dear ****************:

On July 15, 2024, we received your complaint, dated July 14,2024, filed with the Better Business Bureau.

You said we commit to provide privacy from third parties.

We retain personal information for the amount of time necessary to provide our services, and for as long as required to satisfy legal or tax requirements, for fraud prevention, or for other business purposes.Please visit ******************************************************************* for more information.

If you would like to submit a privacy rights request for access, deletion or correction, please visit our Privacy Portal at www.boostmobile.com/yourprivacychoices.

We regret any inconvenience you may have experienced.

Sincerely,

***************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************************
                ******,CO 80210

                *****************************
Initial Complaint
Date:07/13/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have complained to boost mobile customer service several times about the towers. I have important calls for work they would automatically get dropped. I am very upset. I have told boost to fix the issue they dont. I have told them to have corporate listen to their customers they dont.
Business Response
Date: 07/30/2024
July 16, 2024

*******************************
16881 Gold Nugget Trl.
*******, CA 95330

Re:          BBB Complaint #********
                ************ - *************

Dear ********************:

On July 15, 2024, we received your complaint, dated July 13, 2024, filed with the Better Business Bureau.

You stated that you have complained several times about towers and dropped calls. You requested a billing adjustment.

The Boost Wireless Network is Americas Smart Network, a nationwide ecosystem of the most advanced network coverage in the palm of your hand. We have combined three of Americas top 5G networks for unparalleled coverage. Boost Infinite members who live in a supported area and have a compatible device can access the Boost Wireless Network.

Boost Infinite constantly monitors its network for service and capacity-related issues, and we work diligently to address any issues we identify, or that our customers bring to our attention. We have determined that the network serving the area where you reside is located within our coverage zone.

Our records indicate that on July 10, 2024, our market team made changes to improve the coverage at your location. Please note that they are monitoring your account for additional reports of coverage-related issues.

Please note that customer care has informed you that when you are traveling around the state, the service will switch from one tower to another. They did advise you that once the signal reconnected to the tower,you would be able to make a call.

A review of your account reflects that it is currently interrupted for non-payment. Please note that if we do not receive payment by September 11, 2024, your account will be fully disconnected.

In the interest of customer service, a $30.00 credit has been applied to your account.

We regret any inconvenience you may have experienced.

Sincerely,

*********************************
Sr. Corporate Case Manager
Executive Escalation Team
DISH Wireless, L.L.C.

cc:           ****** / ******* Better Business Bureau
                ***************************************************;
                ******,CO 80210

                **************************;

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