Business Profile
Mobile Phone Service
Boost MobileHeadquarters
This business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4,969 total complaints in the last 3 years.
- 1,513 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/26/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Sat 07/20, I received a letter that stated my Celero5G+ (DSH88501) phone with IMEI: *************** could be unlocked. The problem is that I no longer have the phone because that specific phone was replaced by ****** whenever I sent it for replacement on January 29, 2024 due to a software glitch that allowed RTT app for the visually impaired to keep texting my phone and the people I talked to, with random texts. The software app could not be un-installed. Because of this, I received a replacement Celero 5G + (DSH88501) with a new IMEI: ***************, which I would assume would transfer over as far as time having the service. Talked to Boost Mobile and they just did not comprehend or get it. Why would Boost send me an email telling me that I could unlock a cell phone that I no longer have because it was replaced under warranty? I would like the latter Celero 5 G + phone unlocked. Please adviseBusiness Response
Date: 08/16/2024
August 13, 2024
*********************************
***************************
********************
Re: BBB Complaint #********
************ - *************
Dear **********************:
On July 29, 2024, we received your complaint, dated July 26, 2024, filed with the Better Business Bureau.
You requested your device be unlocked and to not be transferred to the *********** call center when you call in.
Boost Mobile will unlock a device under the following circumstances:
The device has not been reported as lost/stolen or otherwise flagged as ineligible for unlocking
The device has been active on the associated account for at least 12 months
Your unlock request has been granted; please allow 72 hours for this to process, and ensure your phone is powered on and the Boost Mobile SIM card inserted. If your phone requires a Master Subsidy Lock (MSL) PIN,please use **************** when your device instructs you to do so.
MSL refers to providing a specific code in order to disable software that sets device parameters and prevents the device from activation on a different network. Unlocking a device will not necessarily make a device interoperable with another carriers network. In other words, a device designed for one network is not made technologically compatible with anothers network merely by unlocking it. Additionally, unlocking a device may enable some functionality of the device, but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network).
We are unable to control where your call is routed when calling into customer care. Please note that if you are displeased on where the calls are routed, you may also visit a nearby retail store for assistance with your account.
We regret any inconvenience you may have experienced
Sincerely,
*********************************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
*******************************;
******,CO 80210
*****************************Customer Answer
Date: 08/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:07/26/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a phone and a plan from boost mobile on July 9th through their website. The phone and plan were sent via *** and never received nor delivered and *** returned to sender which was signed for July 19th And I received partial refund but they are making me pay for service I never received and are refusing a refundBusiness Response
Date: 08/21/2024
August 20, 2024
***********************************
***************************************************
*****************************************;
Re: BBB Complaint #********
83435366204929 - *************
Dear ********************:
On July 29, 2024, we received your complaint, dated July 26, 2024, filed with the Better Business Bureau.
You said you purchased a phone and a plan through our website, but you never received the device. We refunded the device cost,but refused to refund the plan charge.
My attempts to contact you at ************** on August 19 and 20, 2024, were unsuccessful and I was unable to leave a voice message. I also sent an email to you at ************************* with a request to contact me.
A review of your account shows that an order was placed online on July 9, 2024,for a Moto Stylus 5G and our $25.00 unlimited plan for a total cost of $56.54. Your account was activated on July 26, 2024. A $43.14 refund was issued on July *******; however, due to the account being active, we could not refund the plan charge.
On August 20, 2024, I issued a $13.40 refund to your ****** account; please allow up to ten business days for processing.
We regret any inconvenience you may have experienced.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
***************************************************;
******,CO 80210
*****************************Initial Complaint
Date:07/26/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 23, 2024 I contacted Boost Mobile to transfer my service from T Mobile ************** as I had issues with them in the past. I was told I had to pay up front $26.05 for I could have my line activated. I paid that. I was then told I would get a motivation that could take up to 4 hours to activate my e Sim. I never received the notification. On July ******* I called Boost back advising my service was still not working. I could not receive phone calls or text messages. I spent 5 hours on the phone with Boost Mobile while I was work before they would expedite my call to create a ticket. A ticket was created, however I was told the network was **** and I would have to wait until August ****** before they would even check the network for my service. Later that day I called back after that was unacceptable, I spoke with a rep, *******, and performed the same steps again.******* advised I needed a physical SIM card which would be sent to me and it would resolve my issue. Still could not make calls or receive texts since I initiated the transfer. I received notification this morning July 26, 2024 my package would be delivered to an incorrect address I no longer lived at. Tried to call *** but they would not help, because Boost restricted options to change delivery address. Called Boost, who told me there were no restrictions, etc.. , it was a back and forth thing. Call Boost again and got a rep, ***** whom was able to get the package returned to Boost, but guess what, there went my SIM card.Went to the Boost store and paid $10 for a brand new SIM card (black advised by Boost ***** Called to have it activated, but after inserted it msg stated SIM not supported. My phone was unlocked however Boost locked my phone. Made additional calls to Boost and still never had this issue resolved and been three days without phone service which I paid for. Called Boost and had my service cancelled, lost my phone number, and my money.Business Response
Date: 08/20/2024
August 19, 2024
Ms. ******** Prinez-******
****************************************************************************;
Re: BBB Complaint #********
************ - *************
Dear Ms. ****************************** July 29, 2024, we received your complaint, dated July 26, 2024, filed with the Better Business Bureau.
You stated you experienced difficulties porting your phone number in to your existing account. You also mentioned that your SIM card was delivered to the incorrect address. You visited a retail location, but you were still unable to resolve your concerns. You requested a refund of $26.05, as you have been unable to port in.
When we spoke today, you told me that your concerns have been resolved, as your phone number was ported in and is operating correctly. An agent had already applied a $25.00 credit to your account, and I applied an additional $1.05 to bring the total to the requested $26.05.
We regret any inconvenience.
Sincerely,
***********************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
*************************************************;
******, CO 80210
*****************************Initial Complaint
Date:07/26/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a phone out right (no payment) and. This company makes you keep your phone connected to there service they will not unlock it ,you have wait a year so I can't take my phone to another company so there a prepaid phone company.and I bought my phone . I like my phone be unlocked and not have wait to october.its false advertising for they no contract company but if your phone on there site you have wait a year to unlock so that seem like a sneaky contract.Business Response
Date: 08/13/2024
July 30, 2024
Ms. April ******************************************************************************************************************** BBB Complaint #********
************ - *************
Dear Ms. ************** July 29, 2024, we received your complaint, dated July *******, filed with the Better Business Bureau.
You said you purchased a device outright and requested for it to be unlocked now as opposed to waiting until October 2024.
Our unlock policy, which is also available online, states that your device must be active with Boost Mobile for 12 consecutive months before we can unlock it. Because your device has not been active with Boost Mobile for at least 12 months, we cannot unlock it. We offer devices at a highly discounted rate, which is why we require customers to have their device active with us for 12 months before we are willing to unlock it. You paid the discounted price of the devicenot the full MSRP for it.
Please note that the device with the phone number ending in 8066 is currently unlocked. The device you purchased in October 2023 was never activated on your Boost Mobile account. As advised above, the device must be active for 12 months on our network before it can be unlocked.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***********************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
********************************************
******,CO 80210
*****************************Initial Complaint
Date:07/26/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I decided to switch carriers and saw a great deal on boost mobile. The ad said NO CONTRACT and you could purchase said phone for $9.99 NO PAYMENTS TO BE MADE) if you chose a $50 and up unlimited plan. AND I could keep my number (sweet). I called my carrier told them I was switching..they gave me my acct number and pin and i went ahead and bought the ********************** phone and plan and happily waited for the delivery. 2 days later I got en email frpm noost integrity team telling me there was a problem. I spoke to a woman who said I wasnt eligible and asked me abt the shipping address not matching my billing address. I recently moved from my parents address to my sisters and told her if that was the issue they could ship it to my parent's (the billing address) she then said she would transfer me to cuustomer service to get that done. She transferred me to the wrong **** but the man tried to help me then sent me off to the credit ****. the man said i wasnt eligible. i asked for what? the plan was NO CONTRACT.the phone was sold at $10.00 and both were paid by me. He could not answer me. The phone didnt require payments so I am vcery upset that I am not receiving the phone or service AND I am out $70 and have no idea when Im getting it so I CAN BUY A PHONE THAT WAS THE WHOLE POINT IN ALL THIS>MY PHONE BROKE AND I WASNT HAPPY WITH MY PROVIDER AND WENT WITH BOSST. I feel this is false advertising..no contract, you can keep your number or get a new one so why was I denied. I WANT AN EXPLANATION!!!! The agent stuttered but gave no answer. This wasn't a phone where you finance the phone or anything ( I dont qualify) the month of service was paid WHY AM I BEING DENIED. I WANT AN ANSWER! AND WHEN AM I GETTING MY MONEY BACK BECAUSE ONE EMAIL SAID IT WOULD CANCEL AND A REFUND Would be 7-10 DAYS AND THE NEXT EMAIL SAID PLEASE RE-SUBMIT YOUR ORDER IT WASN'T PROCESSED. WELL HOW CAN I DO THAT WITHOUT THE $ AND IF I DO NOT QUALIFY FOR A NO CONTRACT PHONE AND SERVICE?!!! PLEASE HELP ME.Business Response
Date: 08/21/2024
August 20, 2024
***************************
10030 Daybreak ****
Duette, FL 34219
Re: BBB Complaint #********
************ -2024-07-16511
Dear ************:
On July 29, 2024, we received your complaint, dated July 26, 2024, filed with the Better Business Bureau.
You said you switched carriers to Boost Mobile after seeing an advertisement for a $9.99 phone with no contract if you signed up for a $50.00 per month unlimited plan. After purchasing the phone and plan, you were informed that you were no longer eligible due to a mismatch between your shipping and billing addresses, even though you offered to correct this. Despite making a payment of $70.94, customer service transferred you to various departments without resolution or the promise of a refund. You indicated that you are frustrated by the lack of clarity, refund delays and being misled by the advertising. You requested an explanation and a refund of the $70.94 paid.
After reviewing the account and reaching out to our billing team, I was able to confirm that no payment was ever collected for your order making any refund request invalid.
When we communicated via email on August 20, 2024, you informed me that you have since moved your services over to another carrier, got a new phone and number. You said that you are satisfied with your current situation and require no further communication from Boost Mobile.
We apologize for any inconvenience this may have caused.
Sincerely,
******************************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
**********************************************
******,CO 80210
*********************Initial Complaint
Date:07/25/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I don't know the exact date of when my hotspot got almost all used.. But I found out today 7/25/2024 when I signed in to check on another is***. Never turned it on or nothing like that.. I've never seen this type of stuff in my life. How can my hotspot be used when I HAVE NEVER turned it on whatsoever.... They won't do nothing about it and I want my money back that I paid for this months bill. I have been disrespected by the whole company, and I won't stand for it. This phone is supposed to be unlocked but it's not, I haven't got an email for the confirmation or anything.. That whole company are doing people wrong and they won't fix it. I'm fixing to get a lawyer and *** them. This is absolutely insane!Business Response
Date: 07/30/2024
July 27, 2024
*******************************
24 ***********************.
********, SC 29906
Re: BBB Complaint #********
************ - *************
Dear **********************:
On July 26, 2024, we received your complaint, dated July 25,2024, filed with the Better Business Bureau.
You stated your hotspot data was used up despite never turning on your hotspot on your device. You attempted to address this issue with customer care, but your interaction was not positive. You also said that your device is supposed to be unlocked, but it is not. You requested a refund.
A review of your call shows that the troubleshooting steps were not completed before you ended it. Please reach out to customer care at ****************, so your technical issue may be addressed properly.
The unlock policy, which is also available online, states that your device must be active with Boost Mobile for 12 consecutive months before we can unlock it. Because your device has not been active with Boost Mobile for at least 12 months, we cannot unlock it. We offer devices at a highly discounted rate, which is why we require customers to have their device active with us for 12 months before we are willing to unlock it.
The Boost Mobile Terms and Conditions disclose that payments remitted to Boost Mobile are final and non-refundable; any unused funds remaining on an account at the time service is canceled will be forfeited.
We strive to provide excellent customer service and we regret that your experience was unfavorable.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***********************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
********************************************
******,CO 80210
*****************************Initial Complaint
Date:07/25/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They are trying to hold he in this no contract phone company locked my phone I paid for In full *** will not unlock it unless I stay with the company for a year when I had no knowledge to that before buying the phone claim #******* I made a claim with then and nothing yet.Business Response
Date: 08/12/2024
July 26, 2024
Ms. *******************************
**********************************
***************
Re: BBB Complaint #********
************ - *************
Dear ********************:
On July 26, 2024, we received your complaint, dated July *******, filed with the Better Business Bureau.
You requested for your device to be unlocked.
Boost Mobile will unlock a device under the following circumstances:
?The device has not been reported as lost/stolen or otherwise flagged as ineligible for unlocking
?The device has been active on the associated account for at least 12 months
A review of your account reflects that you purchased the ******* Galaxy A15 5G device at a highly discounted rate on May 24, 2024.Therefore, the device is not eligible to be unlocked until May 24, 2025, as long as it meets the above criteria.
We decline your request to unlock the device.
For more information on our unlocking policy, please visit *************************************************************.
Sincerely,
*********************************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
********************************************
******,CO 80210
*****************************Initial Complaint
Date:07/24/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i had my phone stolen and called Boost Mobile to let them know. They suggested i suspend the line so that it couldnt be used if anyone had or found the phone. I made the decision after a week to get another phone and have the same number. After numerous calls to have the line unsuspended and trips to the store Boost Mobile kept the line suspended. I purchased a new phone and got a new number. At that time BoostMobile was told to cancel the line.On July 23, 2024 Boostmobile attempted to charge my checking account $*****. I immediately called Boost Mobile and told them to cancel the line and to stop the charges for the service. On 7/24/24 i was charged $***** by BoostMobile for phone service for a number i do not have and havent had for two months i paid ***** for June and didint use the phone and now have paid ***** again for a number and service i dont have and havent used. Please refund my payment immediately. Numerous calls to cancel were ignored and Boost continues to charge for this account which should have been canceled months ago. This is a deceptive trade practice they use to charge customers after cancelation. This is illegal and unauthorized and should be stopped immediatelyBusiness Response
Date: 08/20/2024
August 16, 2024
*******************************
******************************************************
****, ** 85207
Re: BBB Complaint #********
************ - *************
Dear ******************:
On July 25, 2024, we received your complaint, dated July 24, 2024, filed with the Better Business Bureau.
You said that you reported your phone as stolen and had your account suspended.After purchasing a new phone, the line could not be removed from suspension;therefore, you obtained a new phone number and closed the account. However, you were charged in July 2024. You also said you could not use the phone for the month of June 2024.
We received a chargeback from your card issuer for the payment in July 2024;therefore, we cannot issue a refund for this payment. The Boost Mobile Terms and Conditions state that once a payment posts to an account, it is non-refundable.I requested a $25.19 refund for the June 2024 payment, nonetheless.
We apologize for any inconvenience this may have caused.
Sincerely,
***************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210
*****************************Customer Answer
Date: 08/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:07/24/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For the past year 3 to 4 times a mth my service stops working. I can't make or receive calls or txt. I have called and complained every time. I always get the same response. And it keeps happening. I have 4 lines and it happens to all of them. I need compensation for this and after this last time it has messed up my phoneBusiness Response
Date: 08/21/2024
August 20, 2024
*********************************
*********************
*******, SC 29574
Re: BBB Complaint #********
************ -2024-07-16217
Dear ****************:
On July 25, 2024, we received your complaint, dated July 24, 2024, filed with the Better Business Bureau.
You said that for the past year you have experienced technical issues for all four of your lines 3-4 times a month. You stated that when you call into customer care, you get repeated responses and the issue is not resolved. You requested $100.00 compensation.
A review of your account confirms that a $24.00 credit was applied on April 3, 2024, when you called in about a payment issue.Our records show no calls were made again until July 6, 2024, regarding the passing of a family member. Another call was made on July 24, 2024, for technical issues, but no information was provided.
When we spoke by phone on August 20, 2024,you said you have continued to experience these issues for the last nine months. I told you that I would apply a one-time courtesy credit of $50.00 to your account, but no more as there is no evidence you called in to troubleshoot technical issues for several months. I also informed you that we will be unable to provide further credits and suggested visiting a Boost Mobile retail location for further assistance. You said you were unhappy with the credit and ended the call.
We apologize for any inconvenience this may have caused.
Sincerely,
******************************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
**************************
******,CO 80210
*********************Customer Answer
Date: 01/17/2025
've had an ongoing problem with my service not working. I had to download a wifi calling app to be able to call the company to find out what the problem was. After being on the phone with them for over 2hrs dealing with rude representatives and being told that the new policy stated I had to give them my ss# there was no notification on policy changes at all. I asked for a credit was told no and hung up on I'm tired of this it happens every mth and it needs to stop
Desired Resolution: Billing Adjustment
Business Response
Date: 01/28/2025
January 26, 2025
Ms. ******** ******
*********************
*******, SC 29574
Re: BBB Complaint #********
************ - ************
Dear ***************************** 24, 2025, we received your rebuttal, dated January 24, 2025, filed with the Better Business Bureau.
You rejected our response stating that you have experienced ongoing issues with your Boost Mobile service, and you have had to download a Wi-Fi calling application to make phone calls. You stated that when speaking with customer care, you were told that you would need to provide your Social Security number despite there being no notification of a policy change. You maintain that you were hung up on when you requested an account credit. You have requested a billing adjustment due to these ongoing issues.
My attempt to contact you by phone at ************** on January 26, 2025, was unsuccessful, but I left you a voicemail. I also sent you an email to ***********************************..
Our records confirm that on January 6, 2025, you spoke with multiple customer care representatives regarding a promotion for a new iPhone, in which resulted you choosing to seek further promotions online on our website. There was no mention of technical or network issues during these ******** a call made on October 7, 2024, you requested a port out pin code, but no further action was taken since then. Additionally, notations on your account show that on January 17, 2025, you spoke to a technical support specialist regarding your service due to local issues, but no further details were provided.When we previously spoke regarding your service issues, I informed you that no further credits would be applied to your account, and I suggested that you visit a Boost Mobile retail location, which you declined.
Please continue to work with our customer care team should you still have service issues, or feel free to reach me at ************* so that I may provide further assistance. Should you wish to port out your phone numbers, I am also able to provide the necessary information to you.
Sincerely,
********* ********-***
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
**************************************
******,CO 80210
***** *****Initial Complaint
Date:07/24/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Boost Infinite received my phone back to them on July 11, 2024 @ 10:22am at their dock. On July 15, 2024 @ 2:08pm **** confirmed that they have the phone that I returned to them. Charm with their loyalty department wanted proof that they have my phone and wanted to play games. So I'm requesting my credit of returning their phone along with credit of of my unused phone service from the day that my phone number was transferred to another carrier on June 7, ********************************************************** for the refund of the phone that they have and reimbursement of cancellation of my line.Business Response
Date: 08/02/2024
August 2, 2024
Ms. *****************************
***************************************************************************
Re: BBB Complaint #********
************ - *************
Dear ******************:
On July 31, 2024, we received your complaint, dated July 24,2024, filed with the Better Business Bureau.
You said that you confirmed we received your returned device, but customer care requested proof the device was received. You requested a refund for the device and service paid for.
A refund of $290.50 was issued to the card ending in 6380 on August 2, 2024. The loan was voided and automatic payments removed, so you will no longer be charged for service.
We apologize for the inconvenience.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***********************
Corporate Case Manager
Executive Escalation Team
DISH Wireless, L.L.C.
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
*****************************
Boost Mobile is NOT a BBB Accredited Business.
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