Business Profile
Mobile Phone Service
Boost MobileHeadquarters
This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Mobile Phone Service.
Complaints
This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4,964 total complaints in the last 3 years.
- 1,520 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/20/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a device from this company thru one of their authorized dealers. They refuse to unlock my device. For the last 2 weeks i have gotten conflicting stories from their reps. **** device was purchased in full no payments in 2021, which has been well past the 12 month period requiredBusiness Response
Date: 08/29/2024
August 21, 2024
*********************************
************************************************
*************************;
Re: BBB Complaint #********
*************
Dear ******************:
On August 21, 2024, we received your complaint, dated August 20, 2024, filed with the Better Business Bureau.
You stated to have purchased your device in 2021 and said we refuse to unlock your device.
When we spoke, I requested proof of purchase in order to unlock your device, but you refused and were not receptive.
The unlock policy, which is also available online, states that your device must be active with Boost Mobile for 12 consecutive months before we can unlock it.Because your device has not been active with Boost Mobile for at least 12 months, we cannot unlock it. We offer devices at a highly discounted rate,which is why we require customers to have their device active with us for 12 months before we are willing to unlock it.
Sincerely,
***********************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
*******************************;
******,CO 80210
*****************************Initial Complaint
Date:08/20/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am the victim of identity theft fraud. The agents on the phone, online, and in person were rude and unhelpful. I never had a relationship with your company. ************** Is the number that the agent informed me and I never even authorized this i I want two refunds if $26.63 on 8/12 and $26.63 on 8/13 refunded immediately. Someone on the phone created a pin for me but was not helpful they said the pin was ****. Again this is fraud. I never opened an account with you guys. This is identity theft fraud. Refund me asap and delete my credit card information and my name and all of my information from your company. And refund me immediately!Business Response
Date: 08/29/2024
August 23, 2024
*****************************
CA 95123
Re: BBB Complaint #********
************** -2024-08-18603
Dear ******************:
On August 21, 2024, we received your complaint, dated August 20, 2024, filed with the Better Business Bureau.
You stated that you are a victim of identity theft, customer care was rude and unhelpful. You requested a refund of your two payments of $26.63, for your card and name to be removed from the account.
Our records show the *** card ordered was delivered to your address, which is the same address as the one on the account. The calls were reviewed and the customer service agents that attempted to assist you remained courteous and respectful throughout the call.
A review of the account reveals there was only one payment of $26.63. Please note, Boost Mobile does not require personal identifying information, such as Social Security Numbers. We recommend that you dispute the charge with your bank, as we are unable to issue a refund.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***********************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
***************************************************;
******,CO 80210
*****************************Initial Complaint
Date:08/20/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I returned a new device I received because it was not working. I have the receipt of the return and Boost confirmed via chat as well as over the phone that it was received and included a photo of the receipt. I also kept track of it via text by ***** so I know when they got it back which was July 8th, 2024. They also assured me that my account was canceled and my autopay was off and there would no longer be any attempts. She lied. Everyday, I get a notification from my bank with them trying to attempt to get money from my account for the device that was returned long before the deadline. *** tried contacting Boost today but told me that a supervisor was not available when I had requested one and told me that the supervisor couldnt email me. I know its not true, because I was emailed to before when I had problems with my account prior.Business Response
Date: 09/16/2024
September 11, 2024
*********************************
********************************************************
********************************
Re: BBB Complaint #********
*************
Dear ******************:
On August 21, 2024, we received your complaint, dated August 20, 2024, filed with the Better Business Bureau.
You stated that you are receiving daily messages from your bank stating Boost Mobile is attempting to collect payment for the financing on a device you returned in July 2024. You requested that we contact you regarding this issue.
We spoke by telephone on September 11, 2024. I verified that the device has been returned and the financing agreement removed from your account. I sent a request to have the $1,069.43 charge removed from your billing.
We regret any inconvenience.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
*************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
********************************************
******,CO 80210
*********************Customer Answer
Date: 09/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:08/20/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I downgraded my phone plan in June to the Unlimited+ plan for $50.00 per month. I received a message that the downgrade was successful and the $50 plan would start on September 6, when my payment was due.Today I looked and I received a NEW message saying my downgrade would take effect on October 8. I would have to pay $60 on September 6. Boost customer service representative could not help me at all. She stated she could not escalate my request since it did not fit the category. She talked in circles around my issue. Please help me rectify this issue. I want my plan downgraded as originally planned and stated by Boost Mobile on September 6.Thank you.Business Response
Date: 08/29/2024
August 27, 2024
*********************************
*********************
******, ** 61603
Re: BBB Complaint #********
************ - *************
Dear ****************:
On August 20, 2024, we received your complaint, dated August 20, 2024, filed with the Better Business Bureau.
You stated that you downgraded from your current plan for $60.00 per month to $50.00 with the effective date being September 6, 2024;however, you later received a text message saying the change will not go into effect until October 6, 2024. You requested the plan change take effect on September 6, 2024.
I attempted to call you today at **************; however, I was unable to reach you and had to leave a message.
I apologize for any confusion regarding the plan change, as I confirmed the new plan is set to start on September 6, 2024. For the confusion, I applied a one-time $20.00 credit to your account.
Sincerely,
*************************
GM - Retention Operations
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210Initial Complaint
Date:08/20/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ported a line over from MetroPCS, and SUDDENLY THE LINE still remains on my account, and never should have been in the bundle of two lines, but the line appears 6 months later. It was never there before, and I know this for a fact because I paid thru the App. I was charged 50 dollars but this month it was 88 dollars and I am told i cant remove the line i Lost which cause my phone to be totally suspended I was told that I would receive a 44 credit and 10 off for the next 6 month that was never APPLIED. I am being told about a ported line from Metro that should have been a problem from the start I have been with Boost 8 months and now I am hearing about a ported 3rd line that should not even be on this account and I have been paying for this FOR 8 MONTHSBusiness Response
Date: 09/09/2024
August 29, 2024
*******************************
**************************************************************************
Re: BBB Complaint #********
************ - *************
Dear ****************:
On August 21, 2024, we received your complaint, dated August 20, 2024, filed with the Better Business Bureau.
You stated that you ported a line over from Metro PCS,but it is still appearing on your account. You indicated that the second line should not have been ported over, and just appeared on the account six months later. You also mentioned that you made a $50.00 payment last month and you are now being required to pay $88.00. In addition, you were promised a $44.00 credit plus a $10.00 deferred credit for six months that you never received.Furthermore, you now have a third line on the account you did not authorize.You requested a refund.
Our records show your account was established on November ******, with two lines activated for the phone numbers ending in 3985 and 3074.On February 26, 2024, you set the line ending in 3985 to disconnect on February 29, 2024, and this was completed, leaving you with only the one line ending in 3074. On April 3, 2024, another line was added and the number ending in 2844 was ported in (please note that we would not be able to do this without you providing your previous carriers account number and porting PIN). On July ******, we received a request to cancel the line ending in 2844. The next day we received a request to restore the line ending in 2844 and to cancel the line ending in 3074 instead; however, you disconnected the call prior to the completion of this process and therefore, the line ending in 3074 remained active.
A review of your account reflects that on May 5, 2024, you made a payment of $72.78, and on June 4, 2024, a payment of $88.00. On July ******, you made a $50.00 payment, as only one line was now active. Please note that the second line (ending in 2844) was still in the process of being restored when this payment was due: a payment of $88.00 was required on August 7, 2024, as both lines were active.
Currently, there are only two numbers on your account: one ending in 3074 and one ending in 2844. If you want either of these lines disconnected, we recommend contacting customer care and staying on the line until the process is completed.
We are unable to validate your claim that you were promised a $44.00 credit or a $10.00 credit for six months.
In the interest of customer service, a credit of $30.00 has been applied to your account. Please note, your account is currently interrupted and the remaining balance of $58.00 would need to be paid prior to it being restored.
The Boost Mobile Terms and Conditions disclose that payments remitted to Boost Mobile are final and non-refundable; any unused funds remaining on an account at the time service is canceled will be forfeited. We decline your refund request.
We regret any inconvenience you may have experienced.
Sincerely,
*********************************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
***************************************************;
******,CO 80210
*****************************Customer Answer
Date: 09/10/2024
Complaint: 22169355
I am rejecting this response because:
Sincerely,
***************************Initial Complaint
Date:08/20/2024
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was approved for financing on a iPhone 15 Pro Max and paid for a iPhone 11 and taxes on August 7th and told my phones would ship, at the longest, because of the financed phone, within 3-5 business days and Im still waiting and keep being told that my order is still processing.Business Response
Date: 08/29/2024
August 23, 2024
*****************************
**************************************************************************************
Re: BBB Complaint #********
************ -2024-08-18456
Dear **************:
On August 20, 2024, we received your complaint, dated August 20, 2024, filed with the Better Business Bureau.
You stated that you were approved for financing for an iPhone 15 Pro and iPhone 11, and on August 7, 2024, you paid the taxes on these devices. You were told the order would ship within three to five business days, but it is still showing as processing. You requested for your order to be delivered.
Our records indicate that as the order was stuck in-progress, it has been canceled. A refund of $264.74 was submitted today, August 23, 2024.
We regret any inconvenience you may have experienced.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
*********************************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
***************************************************;
******,CO 80210
*****************************Initial Complaint
Date:08/19/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
when I became a customer of ******************** 2 years ago it was called Boost Infinite their post paid division and Boost Mobile there prepaid division my account was going along fine no problems but then when they decided to merge the Postpaid and prepaid under a new name called Boost Mobile then they changed the online billing and I was ok with it up until a few weeks ago then they screwed me and here is why I switched plans from the early access plan which was $25 a month with 30GB of data so a few days ago i decided I needed a plan that had more data so I switched to their unlimited + plan which has 40GB and on my Old plan i paid $52.70 a month im not sure what my new plan is a month but according to my online bill my new plan started as soon as I switched I was told my new plan started the next billing cycle but I called them several times and told them several times my 40GB should not have been all used bcuz the old plan due date which is on Sunday August 25 hasnt been paid yet so I told them several times why did the new plan start all ready when the last payment for the old plan which is on Sunday August 25 hasnt been paid yet and I should not have my 40GB yet until the old plan is paid for so I need to get this billing issue resolved ASAP and another thing I need to say is I have an I phone and a few weeks ago I couldnt activate my Boost Number on my I messages I can only SMS Text from my I cloud email so it was resolved and a few days after that I could send texts through I message then today Monday August 19 2024 I was sitting in my house and my I phone 13 mini went from 5G to LTE and when that happened the I message feature deactivated and now I can not text on my Boost number I can only SMS text on my I cloud email I have called their ************* and advanced tech support to no avail bcuz they have overseas customer care that wont listenBusiness Response
Date: 09/12/2024
September 11, 2024
*********************************
**********************
******, ** 19702
Re: BBB Complaint #********
************ - *************
Dear ********************:
On August 20, 2024, we received your complaint, dated August 19, 2024, filed with the Better Business Bureau.
You expressed concern that you switched plans and the new one started immediately, even though you were told it would begin with the next billing cycle. As a result, you used up your new plan data before the old plans payment was due. You also said your iPhones iMessage feature has been deactivated, and despite multiple calls to customer care and tech support, the issue remains unresolved.
My attempts to contact you by phone at ************** on September 5 and 11, 2024, were unsuccessful, but I left a voicemail. Through our email correspondence, you gave me more detail about the data issue. You also expressed dissatisfaction that your iPhone 13 Mini is not compatible with the DISH Wireless 5G Network, and you provided feedback about our overseas agents.
When swapping data plans, once the new plan is activated, you are then subject to data usage associated with your new plan,and any data associated with your old plan is forfeited. Regarding your iPhone 13 Mini compatibility, as the DISH Wireless 5G Network is improved and refined,we are looking to open up the options our customers may use when it comes to devices. However, due to the new nature of the network, only iPhone 14 and newer devices are currently supported.
We appreciate your feedback and your concerns will be shared internally with the appropriate personnel.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
******************************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
**************************************
******,CO 80210
*********************Initial Complaint
Date:08/19/2024
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been with boost infinite for some time now and pay my bill on time every month recently they merged with boost mobile why i dont know the service was great until then i was sent an email saying that i would receive a new sim card to use the new service i paid my bill for august and had no issues all of a sudden my phone says no service and no sim since yesterday i have no phone service and have paid my bill already i contacted customer service and they tried troubleshooting and that didnt work so i was told i have to wait 3 to 7 days for a sim card in order to use a phone service i paid for i was given a 6 dollar credit for expecting to be without a phone for days . I have accounts that i cant get into now because i use two factor authentication i have a mother who is very sick that i cant call and check on because i have no phone service now and their idea of help is to tell you to wait up to 7 days for a sim card that they should have made sure i received before they shut my service off i am extremely angry and disappointed by this service and would like something done about this situationBusiness Response
Date: 09/13/2024
September 12, 2024
Ms. *****************************
***************************
***********, ** 27560
Re: BBB Complaint #********
************ -2024-08-18459
Dear **************:
On August 20, 2024, we received your complaint, dated August 19, 2024, filed with the Better Business Bureau.
You said that you received an email that indicated a replacement SIM card would be shipped to you. You paid your August 2024 bill and your service was interrupted a few days later. You immediately contacted customer care and a replacement SIM card was shipped to you. You expressed concern that it could take up to seven days to receive it, and you only received a $6.00 credit.
A review of your account indicates that on July 29, 2024, a replacement SIM card was shipped out via **** at no charge.The instructions should have stated that it needed to be activated as soon as received. On August 18, 2024, you contacted us to report your service issue, and a new replacement SIM card was shipped out and a $6.00 credit was issued. Our records show that the replacement SIM card was activated on August 21, 2024.
As an alternative option, and in the future, you may visit a Boost Mobile retail store to obtain a replacement SIM,but you may have to purchase it, since Boost Mobile retail stores are independently owned and operated and set their own policies and procedures regarding products and services.
On September 12, 2024, I applied a one-time $26.00 courtesy credit to your account to cover one month of service.
We regret any inconvenience you may have experienced.
Sincerely,
***************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
*******************************************;
********* *****
*****************************Customer Answer
Date: 09/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:08/19/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Boost mobile had a promotion going on and i told them i only use ******* and Android phones and they insisted that i get the ******** they claimed to be a good phone and that i would have to change my number and i told him that i didn't want my number changed and he said i had to change my number to get the promotion and every since then i been having issues behind this phone and i been calling boost mobile customer support and i even went up to the store and they said "oh we got another promotion going on with a iphone" i told them why would i want to buy another phone from them and they f***** me over on the last promotion.. They want me to pay them more money to get a new sim card no I'm not spending no more money. I need y'all to please help me with this business because I'm not the only customers having the same issue another customer went in with the same issue so this company is s******* customers over with none defective phones.. And they are refusing to help me they just trying to get more money out of me cause they know I'm a single mother of 7 and they know that because i told them so they are trying to take advantage of me.Business Response
Date: 09/12/2024
September 11, 2024
***************************
************************************************
**********************;
Re: BBB Complaint #********
************ -2024-08-18391
Dear ****************:
On August 19, 2024, we received your complaint, dated August 19, 2024, filed with the Better Business Bureau.
You said you visited a Boost Mobile retail store to purchase a new device, and you were convinced to purchase a ******** and open a new account with a new phone number. You continue to have issues with the service and your new device.
When we spoke on September 11, 2024, I informed you that Boost Mobile stores are independently owned and operated; as such, they maintain their own phone inventory and set their own return and exchange policies. Some offers are listed for new customers only and may have been the reason for opening a new account. You said that you are unable to use your new phone number to set up an account with your bank.
I will work with you to try and resolve some of the ongoing service issues you are experiencing. As a courtesy, I applied a one-time $50.00 courtesy credit to your account.
We regret any inconvenience you may have experienced and thank you for your business.
Sincerely,
***************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
***************************************************;
******,CO 80210
*****************************Initial Complaint
Date:08/19/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Subscribed to Boost mobile, who offered a 30 day money-back guarantee. My new phone was delivered by *** on 07/02/2024. I soon found that I had poor or no service at my home, and continuously dropped calls elsewhere. Before signing up, I was told that my phone would connect to Boost, **** and T-Mobile towers... whichever had best signal. I always had great signal at my home with ****, so these claims were obviously not true. I called on July 30 to cancel my service, and return their phone. I was told that I would receive an email with instructions for returning the phone. No email. Called back a few days later, and was told that the email was re-sent. Still no email (I even double-checked spam folders both times). I called back a week later and was told that the system that generates return authorization emails was down, and that I would need to return my phone to ***********, ** and when I arrived, they would be able to assist me with my return. (That's right... they told me that I needed to travel 950 miles, and deliver the phone in person). I called back a few other times and continued to be given a run-around. Finally, when I called today, I was informed that the phone shipped from them on 06/28... so when I called on 07/30 I was past the 30 day window for cancellation and refund. How is this correct, when the phone was not in my possession until 07/02, and also, my service was activated on 07/06. They are doing everything possible to not let me impose the 30 day money-back guarantee.Business Response
Date: 08/29/2024
August 24, 2024
*********************
8274 FM 2578
**********************;
Re: BBB Complaint #********
************ - *************
Dear **************:
On August 19, 2024, we received your complaint, dated August 19, 2024, filed with the Better Business Bureau.
You said you ordered a device, but then requested to return it and receive a refund under the 30-day money-back guarantee. You were told you would receive an email with return instructions, but you never did.You were then told you were outside the return window. You requested to return the device for a refund.
I sent emails to **************** and ***************************** with the return label. Please write RA-************ on all sides of the box. When the device is received by the warehouse and passes inspection, a refund totaling $256.76 will be submitted.
I regret the way your issue was handled by our representatives. Thank you for bringing this issue to our attention, so that we may address it with the appropriate personnel.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***********************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
***************************************************;
******,CO 80210
*****************************Customer Answer
Date: 08/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************
Boost Mobile is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.