Business Profile
Mobile Phone Service
Boost MobileHeadquarters
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Complaints
This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4,968 total complaints in the last 3 years.
- 1,521 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/13/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
June 11, 2024 I purchased a Boost Mobile (BM) phone from my local Target store. Per Boost Mobile advertisement on the phone ******** Galaxy A15 5G) package, if customer completes 3 months of service with Boost Mobile, the phone will be permanently unlocked. Cut to, September 11, 2024, I completed my 3 months with BM and preferred to move back to my old carrier (Mint Mobile). So, days before, I started the process of transferring my phone from ********** to Mint Mobile. For the last 2 days I have played a back and forth game with Boost Mobile to unlock my phone that Boost Mobile claims, is actually unlocked. This is the game they have me playing. They first say the phone is locked, then unlocked, then locked, actually no, unlocked. As I write this, I'm told I have to wait 24 hours for a ticket to be created so they can finally unlock my phone. But who knows if they will actually unlock my phone since BM is more focused on getting my money rather than making sure I'm actually happy with their service. Phone companies should not be allowed to hold a customer's phone hostage, simply because the customer decides to no longer do business with them. I do gig work and need my phone to make money, so because of this nonsense, I have been sidelined, professionally.The desired resolutions I hope this complaint prompts are: My Boost Mobile phone unlocked, and the advertisements claiming unlocked phone after 3 months of service, are ceased. Update: After patiently waiting 24 hours, I've been told my phone cannot be unlocked because I have to have 12 months of service with BM. This is untrue. At the time I bought the phone, what was advertised was, 3 months of service at which point your BM phone is permanently unlocked. Lastly, I no longer have Boost Mobile service. I switched to a new carrier September 12th, despite my phone still remaining locked to Boost Mobile.Business Response
Date: 09/24/2024
September 17, 2024
Ms. ******* ********
******************
************************;
Re: BBB Complaint #********
************ - *************
Dear Ms. ******************* September 16, 2024, we received your complaint,dated September 13, 2024, filed with the Better Business Bureau.
You stated the ****** store where you purchased your phone from advertises the device would be unlocked after three months of service. You expressed frustration with your device not being unlocked after three months and you requested this advertisement stop being displayed.
The ****** website does state upon activation of the device, you are subject to carrier agreement terms and conditions. Additionally, it is your responsibility to review the Boost Mobile terms and conditions prior to establishing service.
The unlock policy, which is also available on our website, states that your device must be active with Boost Mobile for 12 consecutive months before we can unlock it. Because your device has not been active with Boost Mobile for at least 12 months, we cannot unlock it. We offer devices at a highly discounted rate,which is why we require customers to have their device active with us for 12 months before we are willing to unlock it.
You would need to address the advertisement directly with Target.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210
****** ********Initial Complaint
Date:09/12/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a phone a ******* galaxy A15 boost mobile, cancel the order had a problem refunding me my money I went through my bank got my money back. They took $58 out my account for the phone bill and then cancel my service six days later to tell me I cost them money because they had to return $51.79 for the galaxy phone that I paid for and never received so they terminated my services and sent the email saying they never received the $58 when my bank statement shows September 5, 2024. They did get their $58 for service, refused to turn back on service or issue a refund of $58Business Response
Date: 09/30/2024
September 25, 2024
Ms. ********* ******
*************************
***********, ** 90047
Re: BBB Complaint #********
************ -2024-09-20536
Dear Ms. ***************** September 13, 2024, we received your complaint, dated September 12, 2024, filed with the Better Business Bureau.
You said you placed a device order, but it was canceled and there was an issue with the refund. You disputed the charge with your bank and received the money back, but we took a payment of $58.00 and suspended your service. You stated that we refuse to issue a refund or reinstate your service.
Because you disputed the charge of $51.79, it was returned to the card used to make the payment. However, since your outstanding account balance was valid until a refund could be issued, your service was suspended. No further refund will be issued, as you disputed the charge of $58.00 and it was returned.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
***************************************************;
******,CO 80210
****** ********Initial Complaint
Date:09/12/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been having problems with my cellphone I purchased 3 month ago, 2 months ago my phone went to sos only no service no sim Ive been contacting boost infinite and apple for 2 months straight boost has been telling me corp will contact me Ive waited 2 months and nothing Ive called them everyday for 2 months straight to find out whats wrong with my phone everyone says different things Ive troubleshoot it for 2 months 2 straight factory reset almost every 3 days erased esims added new esims well I called again today Im tired of having no phone Im tired of calling and messaging them Im tired or paying the bill for 2 months with no service no internet no nothing. Well today he said my phone is reported stolen what how is my phone reported lost or stolen when Im using WiFi to call you and message yall Im doing stuff to the phone everyday that yall are telling me to do with it. But he argued me up and down I someone did it but wait I didnt so how nobody has my pin so its no possible way it was done on my side so I told him if it was done it was done by there employee by accident but he continues to argue telling me it was me but Ive been calling for 2 months straight they could of took it off that stolen or lost list 2 months ago but this is the first time I heard anything about that but it could of been fix 2 month ago with a touch of a button but they continueusly let me call and call and message for 2 months straight and the continuously charged me for a phone that they knowly dont work then he said we are a small company when I ask to be refunded for the 2 month Ive been paying for a phone that dont work. They made a mistake on there end and IM the one paid I mean paid dearly for their mistake they didnt even apologize I just dont understand how a company can let something like this happen and apparently they could of fixed it the first day I callled. 2 months of this back and forth I want to see records of how and when and who reported my phoneBusiness Response
Date: 09/30/2024
September 28, 2024
Ms. ******* ******
***************
***********, ** 28677
Re: BBB Complaint #********
************ -2024-09-20540
Dear Ms. ***************** September 13, 2024, we received your complaint, dated September 12, 2024, filed with the Better Business Bureau.
You said you have been experiencing technical issues with your device, and expressed concern with paying full price for service you cannot use. You also expressed frustration with the customer service you received.
When we spoke, you agreed to swap networks on both devices to ************************, which resolved the issue. I also applied a one-time credit of $30.00 to your account on September 20, 2024.
We strive to provide excellent customer service and we regret that your experience was unfavorable.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210
****** ********Initial Complaint
Date:09/12/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a phone 8/25/2024, I was charged $71.96 I was told that the phone would arrive by 9/4/2024.Reached to boost spoke with a few representatives who informed me that they had no clue what was going at that point I asked if I could cancel the order since no one knew when it would arrive! I received an email stating that it was cancelled, called back asking about the auto pay I was informed that the account had to be on autopay due to financing a device. Well I canceled the order! So now Im still being told that my account has to stay on auto pay which is a lie I have never had my account on auto pay I spoken to way to many people who doesnt know their job! I would like to get this simple thing resolved asap!Business Response
Date: 10/08/2024
October 5, 2024
Ms. Tiara Singleton
4612 Fletcher St.
St. Louis, MO 63121
Re: BBB Complaint #22277678
186973289963 - 2024-09-20539
Dear Ms. Singleton:
On September 13, 2024, we received your complaint,
dated September 12, 2024, filed with the Better Business Bureau.
You said you ordered a device for $71.96, but then you
canceled it. You asked about autopay and you were informed we were unable to
remove it. You also expressed frustration with the customer service you
received. You requested a refund.
When we spoke, you confirmed you did not want your
line to be activated. I informed you that a refund of $71.96 was initiated to
the card ending in 6858 on October 4, 2024. Please allow 3-5 business days for
processing. Autopay has been removed from your account.
We
strive to provide excellent customer service and we regret that your experience
was unfavorable.
If there are further questions or concerns about this
issue, please feel free to contact me at (720) 514-7762.
Sincerely,
Alicia Clark
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: Denver
/ Boulder Better Business Bureau
3801
E. Florida Ave., #350
Denver,
CO 80210
Nicole
SteffaniInitial Complaint
Date:09/12/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My phone is locked so I can not take it to another service provider. The service I am currently receiving from Boost mobile is terrible, dropped calls service blackouts and people unable to call through on messenger and meetBusiness Response
Date: 09/24/2024
September 13, 2024
Mr. ****** *****
******************************** SW
************, ** 49509
Re: BBB Complaint #********
************ -2024-09-20537
Dear Mr. **************** September 13, 2024, we received your complaint, dated September 12, 2024, filed with the Better Business Bureau.
You stated that you want your device unlocked to switch to another carrier, as you are dissatisfied with the service.
Boost Mobile customers who purchase a phone from us, will have it unlocked after the fulfillment of any financing plan used for purchase. We will automatically unlock your device remotely within two business days after your phone becomes eligible for unlocking, without additional fees. For more information on our unlocking policy, please visit *******************************************************************;
Our records reflect that you currently have a device financing loan on the Moto Razr 2023. In order to be eligible to have the device unlocked, the remaining $330.00 would need to be paid first. A copy of the financial agreement was emailed to the address on file. As your device is not eligible to be unlocked, we decline your request.
A review of your account shows that on August 22, 2024, your service concern was escalated to our network team. They will be dispatched to verify coverage or make necessary changes at the provided location.
We regret any inconvenience you may have experienced.
Sincerely,
******** ********
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
***************************************************;
******,CO 80210
****** ********Initial Complaint
Date:09/12/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a phone from boost mobile ********************************************************************************** five days or less. Its now been 12 days and they have not sent the phone and refuse to issue a refund for the phone.Business Response
Date: 10/04/2024
October 2, 2024
Ms. ****** *******
*************************
Morris, IL 60450
Re: BBB Complaint #********
*************
Dear Ms. ****************** September 12, 2024, we received your complaint, dated September 12, 2024, filed with the Better Business Bureau.
You stated that you purchased a phone through our *********** were told it would be delivered within five days, but you still have not received the device after 12 days. You requested assistance.
Our records indicate that the device was backordered but delivered on September 19, 2024, under *** tracking number 1Z52A2591220342155.
We apologize for any inconvenience you may have experienced.
Sincerely,
***** *******
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
***** *****Initial Complaint
Date:09/12/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On September 4, 2024 I changed my cell phone carrier after having issues with Boost mobile the prior month when I cancelled my son's phone line and they refused to refund me for the month of service that was cancelled.I switched to Mint mobile and called Boost mobile to cancel my service and I told them I was moving to another carrier. They did not give me a 'port out pin' for my existing cell number which I have had for over 15 years. I had been a customer since before Virgin ********************** sold to Boost which was about 10 years. After my new carrier was not able to port my phone number over, they told me I needed to contact Boost for the 'port out pin'. I ended up spending hours of my time waiting on hold and speaking to customer service as well as requesting and waiting to speak to supervisors.After all of the wasted time, I was told that they were not able to give me a port out pin nor were they able to help me maintain my phone number (which is still associated with my account and is still able to use through my sim card).It seems like they are holding my number for ****** since they kept insisting that I would need to pay for another month of service to reactivate my phone number. They also should have provided me with the necessary port out pin when I called to cancel my service in the first place.Without my phone number it is making it difficult to access accounts online which verify through text message, as well as all of my contacts including my child's school that has my old phone number on file, and other emergency contacts who have that number on file.There must be a way to restore my phone number to me!! but they were not willing to help.Business Response
Date: 10/08/2024
October 6, 2024
Ms. ******* **********
***************************************************************************;
Re: BBB Complaint #********
************ -2024-09-20467
Dear Ms. ********************* September 12, 2024, we received your complaint, dated September 12, 2024, filed with the Better Business Bureau.
You said that when you called in to cancel your service, customer care did not provide a port-out PIN for your longtime number. Your new carrier could not port your number without this, leading you to spend hours on hold speaking with customer care. You indicated that we ultimately refused to give you the PIN, and insisted you would need to pay for another month of service to reactivate your number. You asked for your number to be ported out, as originally requested.
My attempt to contact you by phone at ************** on October 6, 2024, was unsuccessful, but I left a voicemail. I also sent an email to you at ******************** with a request to contact me.
We are attempting to resolve this issue for you. I will update you as more information is delivered to me. Thank you for your continued patience during this process.
If there are any questions or concerns regarding this issue, please feel free to contact me at **************.
Sincerely,
********* ********-***
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
**********************************************
******,CO 80210
***** *****Customer Answer
Date: 10/09/2024
Complaint: 22276017
I am rejecting this response because:This is a non-response. I dont need a voicemail, I need a resolution.
Is my phone number able to be restored or not??
Sincerely,
******* **********Business Response
Date: 10/25/2024
October 24, 2024
Ms. ******* **********
***************************************************************************;
Re: BBB Complaint #********
************ - *************
Dear Ms. ********************* October 24, 2024, we received your rebuttal, dated October 23, 2024, filed with the Better Business Bureau.
You said you rejected my previous response and requested your phone number be restored.
My attempts to call you at ************** and ************* on October 24, 2024, were unsuccessful, but I left a voicemail on each attempt. I also sent an email to you at ******************** with a request to contact me.
Our records confirm your phone number ending in 0518 was successfully recovered and reactivated on your account on October 16, ******** may either reach out to me to troubleshoot or customer care at ***************.
We apologize for any inconvenience this may have caused.
Sincerely,
********* ********-***
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
**************************************
******,CO 80210
***** *****Customer Answer
Date: 10/29/2024
Complaint: 22276017
I am rejecting this response because:My phone number has been restored to Boost Mobile, but I still need the port-out pin in order to activate my number on my current carrier network.
I have responded via email requesting this pin twice and still have not received it.
Please forward port out pin via email so I can transfer my phone number to my current carrier.
Sincerely,
******* **********Business Response
Date: 11/11/2024
November 10, 2024
Ms. ******* **********
***************************************************************************;
Re: BBB Complaint #********
************ -2024-11-24856
Dear Ms. ********************* November 7, 2024, we received your second rebuttal, dated November 7, 2024, filed with the Better Business Bureau.
You said you are still waiting to receive your port-out PIN to transfer your phone number to another carrier.
When we communicated via email on November 10, 2024, I let you know that a transfer PIN code was sent to your device, and to reach out to me should you have any further issues with the porting process.
Sincerely,
********* ********-***
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
**************************************
******,CO 80210
***** *****Initial Complaint
Date:09/11/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Boost mobile offered phones and lines for $25 a month. After signing up, paying and ordering devices. I have called numerous times trying to find out about my order for a month with no updates. No one can simply send the items out or communicate as to why I have been scammed.Business Response
Date: 10/01/2024
September 27, 2024
Ms. ****** *****
*********************************************************************
Re: BBB Complaint #********
*************
Dear Ms. **************** September 12, 2024, we received your complaint, dated September 11, 2024, filed with the Better Business Bureau.
You stated that you placed an order for a new account with four lines of service. One month later, you had still not received the devices ordered. You requested to know the reason for the delay.
Our records indicate that the shipment of the devices was delayed due to a logistic issue. We apologize for any inconvenience this may have caused.
On September 17, 2024, you requested to cancel the order and to receive a refund.
On September 18, 2024, the shipment was sent to ***. We submitted a return to sender request, which was completed and the devices were returned to our warehouse. Refunds totaling $177.10 were processed on September 25, 2024.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** *******
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
********************************************
******,CO 80210
***** *****Initial Complaint
Date:09/11/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
September 1st It was for ***** dollars I tried to finance one of their phones and they deny me after I was approved they charged me $60 then told me I was denied told me I would get my refund within 72 hours and they never gave it to me so I called back everyday from September 1st all the way until the 11th of today first it was 72 hours I didn't get it back then it was 7 to 10 business days then it was 3 to 5 business days then it was another 10 days then they said they didn't do refunds then they said he credited to my Boost account which that's not where the money came from it came from my debit card then it came from that on my account to one business day which was supposed to be the money was supposed to be on there today and it's still not on there I am just so over these people boost is knowing nothing but robbing everybody that is a customer to them they even charge $4 just the process of a payment with their customer service they charge you for everything I paid over it almost $1,000 for two phones and was supposed to get 3 months worth of free payments no bills and they charged me I was even a month into my phone plan and on September 29th they were trying to charge me for another $60 payment I don't know how that happened when I had paid all the way up until October so they credited me and paid that $60 with the credit they gave me cuz I wanted to suspend my account then one of my phones got stolen I asked him to suspend it and they were going to try to cancel my whole entire plan take my phone including so if I would have canceled my phone that got stolen they were going to cancel my phone as well so I had to suspend the phone it was suspended and they were still able to use the phone they told me there was no calls allowed to come in or out of that phone now it's active again somebody said that they had cleared the problem it was stolen how can you clear the problem they fixed it there's no problem it was stolen it should never have been activated againBusiness Response
Date: 09/24/2024
September 18, 2024
Ms. ******* *******
***************************
************************;
Re: BBB Complaint #********
************** -2024-09-20468
Dear Ms. ****************** September 12, 2024, we received your complaint, dated September 11, 2024, filed with the Better Business Bureau.
You said you attempted to finance a device and paid $60.00, but your financing was rejected and you never received a refund. You also expressed frustration with the $4.00 convenience fee charged when you make a payment over the phone with an agent. In addition, you were supposed to get a credit to cover two months of service, but you did not. Furthermore, when you wanted to suspend one of the lines on your account, you were told both lines would be suspended.
My attempts to contact you at ************** on September 17 and 18, 2024, were unsuccessful, but I left a message each time. I also sent emails to *************************** and *************************** with a request that you contact me.
Our records show the order placed on September 1, 2024, was canceled and any pending transaction was as well. Because no monies were taken,no refund will be issued.
As stated in Boost Mobile's terms and conditions, "We may charge activation, prepayment, reactivation, program, or other fees to establish, change, or maintain service. Certain transactions may also be subject to a charge (for example, convenience payment, changing phone numbers,handset upgrades, etc.)."
There is no record of you being offered a credit to cover two months of service. Our records show you received two credits totaling $100.00 on September 8, 2024.
You may report a line as lost or stolen, port a line to a new provider, or cancel a line altogether without affecting the other line on the account. If you would like further assistance with this, please reach out to me directly at ************** or ****************************************.
We apologize for any inconvenience.
Sincerely,
****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
***************************************************;
******,CO 80210
****** ********Initial Complaint
Date:09/11/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This store thats supposedly under boost mobile doesnt refund you for devices when online they state that as long as the device is in the same condition and all accessories are with it one is able to get a refund.Business Response
Date: 10/08/2024
October 4, 2024
Mr. Alan Ramirez
1614 S. 47th Ct.
Cicero, IL 60804
Re: BBB Complaint #22271403
73602848693487 -
2024-09-20436
Dear Mr. Ramirez:
On September 11, 2024, we received your
complaint, dated September 11, 2024, filed with the Better Business Bureau.
You said the store you went to would not
refund the device despite the website stating you are able to return it for a
refund.
When we spoke, I informed you the retail
store you purchased the device from has been trying to contact you, but they were
unable to get ahold of you. Please continue to work with the retail store regarding
the return and refund.
We apologize for any inconvenience.
If there are further questions or concerns
about this issue, please feel free to contact me at (720) 514-7762.
Sincerely,
Alicia Clark
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: Denver
/ Boulder Better Business Bureau
3801
E. Florida Ave., #350
Denver,
CO 80210
Nicole
Steffani
Boost Mobile is NOT a BBB Accredited Business.
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