Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

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Complaints

This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,967 total complaints in the last 3 years.
1,504 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2GB data pack to use my mobile hotspot. The hotspot did not work, so I asked for a refund. They told me I used the data, but I told them the service didn't work like it was supposed to and I couldn't use my hotspot. They refused to refund the money.
Business Response
Date: 12/09/2024
November 15, 2024

Mr. ******* ******
TN 37208

Re:          BBB Complaint #********
936048428157 -2024-11-25347

Dear Mr. ***************** November 14, 2024, we received your complaint, dated November 14, 2024, filed with the Better Business Bureau.

You said that you purchased a data pack for your hotspot, but it malfunctioned and you did not get to use the data. You expressed concern your request for a refund being denied.

A review of your account reveals that the data pack was added on November 12, 2024, and on November 14, 2024, your account was disconnected. You contacted us after your account was closed to report that the data was not used. You would need to call while your account is active for us to be able to identify the issue and provide a solution.

The Boost Mobile Terms and Conditions disclose that payments remitted to Boost Mobile are final and non-refundable; any unused funds remaining on an account at the time service is canceled will be forfeited. Your refund request is denied.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                *************************************************;
                ******, CO 80210

                ***** *****
Initial Complaint
Date:11/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a phone back around October 18th. My order was supposedly cancelled the very next day. I waited weeks for a refund that never came and then I received and email in 11/5 that my phone was being shipped 11/11. I was on vacation and returned on 11/13 only to find that my phone had been attempted to be delivered 3 times and was sent back to HQ. Had the phone been sent when it said it would I would have been home to receive it. I have a tracking number saying it is back in your possession. Now I am being told that I have to wait until they have the phone back (they do but apparently cant see it) then I have to wait 7-10 days for a refund and then I can reorder! And wait another month? For a phone or my money? Thats obsurd! I just want the phone that was paid for re sent!
Business Response
Date: 12/09/2024
December 5, 2024

Ms. ******** ******
*********************************************
***************************;

Re:          BBB Complaint #********
                ************** - *************

Dear Ms. ***************** November 14, 2024, we received your complaint,dated November 14, 2024, filed with the Better Business Bureau.

You said that your phone order was canceled the day after it was placed, and then delivery was attempted three times. You requested the phone be delivered or a refund issued.

Please note: phone orders are a multi-step process, which can cause delays; we apologize for any inconvenience this delay may have caused. Our records show a refund was issued on November 14, 2024.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******,CO 80210

                ****** ********
Initial Complaint
Date:11/14/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I visited a Boost Mobile store (store A) to purchase a ******** Edge+ 2023 phone on 8/13/24. I confirmed the upgrade deal price ($199.99) and the Edge+ display model was the only phone I held. I was told the phone was in stock. I paid for the phone. I was then told the phone wasn't in stock. I was given a simple receipt without product details. I asked for an itemized receipt. I was denied. I drove to a second location (store B). I received a different cell phone of lesser value ($99.99), activated before I saw it. I immediately informed store A about the mix-up. Store A told me they didn't have the phone I wanted, apologized profusely, and insisted that because their employee had activated the incorrect phone that I must keep it. I called Boost Mobile customer service; I was told disputes with store purchases must be handled in-store. I returned to store B on 8/14. Store B agreed to order the correct phone and exchange it at no additional charge. I agreed. I discovered the store's return policy was 7 days, but the ordered phone would take *********************************************************** I called Boost Mobile customer service again. No help. I returned to ***** A on 8/15. I asked for a full refund. Store A showed me edited security camera footage where I mentioned a more expensive version of the phone they gave me. Store A finally agreed to give me the full discount. The employee took my debit card, readied the credit card machine, and told me the refunded taxes and fees would come out of their personal paycheck. He paused, card in the machine. When I didn't react he pulled out a phone and called his "manager" who insisted a refund or exchange was impossible. I returned to ***** A a few hours later to make one last attempt. I was again denied an exchange, but told I could return the incorrect phone for a partial refund, minus a $25 restocking fee and ~$73 in taxes/additional fees.Attached: a scan of the receipt and the incorrect phone.
Business Response
Date: 12/13/2024
December 5, 2024

Mr. **** *****
********************************************
**********, LA 71104

Re:          BBB Complaint #********
                ************ - *************

Dear Mr. **************** November 19, 2024, we received your complaint,dated November 14, 2024, filed with the Better Business Bureau.

You said that you visited a Boost Mobile retail store to purchase a 2023 ******** Edge+ for the upgrade price of $199.99 on August 13, 2024. After you paid for it, you were advised it was not in stock and you did not receive an itemized receipt. You went to a second retail store where you were given a different device of lesser value ($99.99), which was activated before you realized it. You requested a refund/replacement at the first store,but the manager declined. You also expressed dissatisfaction with the customer service you received. You requested the incorrect phone be replaced or to receive a refund.

My attempts to contact you at ************** on December 4 and 5, 2024, were unsuccessful, but I left a message each time. I also sent an email to ******************* with a request that you contact me.

Please note that Boost Mobile retail stores are independently owned and operated.However, I forwarded this to our Retail Escalations Team for internal investigation.

Please note: as these events occurred in August 2024, you are now outside of any possible return window. We strongly suggest that you return to the stores in question for assistance with a replacement/refund.

We appreciate you bringing this to our attention, and we apologize for the inconvenience.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******,CO 80210

                ****** ********

Customer Answer
Date: 12/16/2024

Complaint: 22547744

I am rejecting this response because:

None of my concerns have been addressed. Instead, I was advised to visit the store that initially made the mistake, the store I have already returned to on three occasions, without any reassurance that they are ready and willing to clear up their mistake.

Sincerely,

**** *****
Initial Complaint
Date:11/13/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Attempted to purchase an Iphone 15 from Boost Mobile and sign up for new phone service, including a promo where you pay outright for the phone then receive free service for 12 months with $25mo credits, however upon trying to do this on the Boost Mobile platform was met with multiple error messages. Eventually called their 800 number for assistance and spoke with a gentlemen by the name of ******** who stated he could assist me in processing my order. He also stated they had multiple calls from people with error messages but he could take care of my order. After spending 31 minutes on the phone with him reviewing my order and all the details, waivers, promises of expedited shipping etc. he tells me that he received the same error message that I had on the web portal and that there was no way to fix it. He reached out to other depts. and his supervisor and they had no way of rectifying this. He stated that for some reason our acct. was locked and I asked how that is possible since we do not have an account - this was our first attempt of creating an account and initiating service with Boost. He had no solutions for me other than to wait it out. We asked if we were to go into the local store could this be fixed and order the phone there and he stated no and also they actually do not have the special promos that the online store has because they are direct. How I am supposed to get those specials if I am not able to create an account or purchase a device direct? He had no answer or solution. This is extremely frustrating that I am not able to establish service at this point and I am appalled that this is what customer service has come to. Someone in the tech ***** should be able to look into this issue and fix it. When someone is wanting to spend almost $1000 for a new device but not able to because of the lack of competency of someone else it is disturbing. I expected more from Boost!
Business Response
Date: 12/11/2024
December 10, 2024

Ms. ***** Geary *****
*******************
*******, CA 94531

Re:          BBB Complaint #********
                ************** - *************

Dear Ms. ***** *****:

On November 14, 2024, we received your complaint,dated November 14, 2024, filed with the Better Business Bureau.

You said you have been trying to take advantage of an offer advertised by Boost Mobile where you purchase a device outright and receive 12 months of service free. When you were unable to complete the order online, you contacted customer care; however, they received the same error.

When we spoke on December 10, 2024, I confirmed the promotion is currently available and several factors could have caused the order to fail, but I need to duplicate the error to investigate this matter further. However, you had already purchased a device and service from a different carrier. You said you just wanted us to be aware of the problem.

We appreciate the feedback and regret any inconvenience you may have experienced.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *******************************;
                ******,CO 80210

                ****** ********
Initial Complaint
Date:11/13/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last night, November 12th, 2024 I paid $14.80 to get a phone plan with boost, it took almost 16 hours to process my account and they dont tell you beforehand if your phones IMEI is capable of their eSIM capabilities, so after the fact that I paid them they told me that it's not capable, but said they can't refund the transaction, so i paid them $14.30 for a month of phone service that I can't use. I would like my money back and the service terminated.
Business Response
Date: 12/09/2024
November 16, 2024

Mr. ***** ******
****************************************
********, OR 97062

Re:          BBB Complaint #********
45334452625572 -2024-11-25298

Dear Mr. ***************** November 14, 2024, we received your complaint, dated November 13, 2024, filed with the Better Business Bureau.

You said that you paid for a phone plan with Boost Mobile, but you were not initially advised that your device was not compatible for an eSIM. You were concerned that you request for a refund was denied.

A review of your device shows that it is compatible with two of the three networks that we offer. Your device was activated with an eSIM on November 13, 2024.

No refund can be provided as the Boost Mobile terms and conditions disclose that payments remitted to Boost Mobile are final and non-refundable; and any unused funds remaining on an account at the time service is canceled will be forfeited.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                ******************************************;
                ******, CO 80210

                ***** *****
Initial Complaint
Date:11/13/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
With Black Friday approaching, it is likely that I will buy a new phone. On ********, there was a promotion for an iPhone 13 for $******** is only available in stores and not online.Upon calling one of the retail locations, I was advised that there was a $70 activation fee in addition to a spare $25 fee for the line.When I ignored if I could do the activation myself, he advised that it was actually possible but that for this promotion it wasnt.The covenants of good faith as well as that of fair and host dealing are being trampled upon.Can you kindly advise if this is what Boost Mobile is about?
Business Response
Date: 12/04/2024
November 14, 2024

Mr.**** ********
PO Box 11364
**************

Re:          BBB Complaint #********
*************

Dear Mr. ******************* November 14, 2024, we received your complaint, dated November 13, 2024, filed with the Better Business Bureau.

You said that you responded to a ******** advertisement for an iPhone 13 for $49.99. However, when you contacted the dealer, you were told there is a $70.00 activation fee and a $25 service charge. You expressed concern regarding these fees.

I attempted to contact you by phone today, but I did not reach you and had to leave a voicemail.

Boost Mobile's dealers are independently operated and set their own policies and procedures. If you are stating that their advertisement is misleading, please contact me directly at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:          ****** / ******* Better Business Bureau
                *******************************************;
                ******, CO 80210

                ***** *****

Customer Answer
Date: 12/07/2024

Complaint: 22553081

I am rejecting this response because:

***** appears to subs ****** Voice and does not ever pickup the call when I call him back. It appears to be more deliberate and a culture of dominating the situation. Requests have been made for him to email me and he wont. It seems like he is more interested in making it look like there is an effort to resolve but I teleport it is simply an unethical business which knows full-well what shenanigans they are subjecting the public to.

Sincerely,

**** ********
Business Response
Date: 12/23/2024
December 20, 2024

Mr.**** ********
PO Box 11364
**************

Re:          BBB Complaint #********
*************

Dear Mr. ******************* December 18, 2024, we received your rebuttal, dated December 18, 2024, filed with the Better Business Bureau.

You rejected our response and requested to be contacted by email, as you said that your attempts to reach me by phone were unsuccessful.

We communicated through email. You requested information about our iPhone 13 offer. I advised you it is $149.99 plus tax and requires you to subscribe to our $60.00 monthly plan. You then mentioned an offer for a $49.99 iPhone 13. I responded that this offer is available in-store only, and recommended that you contact a retail store in your area for more information. Please keep in mind (as I stated in my previous correspondence), Boost Mobile retail stores are independent and set their own prices and policies.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:          ****** / ******* Better Business Bureau
                *******************************;
                ******, CO 80210

                ***** *****

Customer Answer
Date: 01/08/2025

Complaint: 22553081

I am rejecting this response because:

Much is lost in retelling the story and you are quite clever Mr. ***** The advertisement is ultimately generated by Boost. The stores did not silly come up with this amount nor did they generate the advertisement (see attached file). Would you have one believe that the stores at entirely autonomous and that there is no influence cling form Bootstrap corporate? This is a classic case of bait and switch and reflects a deceive business.

Sincerely,

**** ********
Initial Complaint
Date:11/13/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am absolutely furious with the way Boost Mobile has handled my situation. I purchased the iPhone 16 Pro Max on September 20 and didnt receive it until October 15. From the moment I received the phone, the service was completely unusable. I had no signal, my calls were constantly dropping, I didnt receive calls or texts, and sometimes I couldnt get any signal at all. For two weeks, I paid nearly $200 for service that was completely worthless. It was clear that Boosts service wasnt going to work for me, so I requested a return and cancellation of my service.However, instead of receiving a refund as I requested, Boost issued a credit to my account, which is completely useless since I have no intention of ever using Boost again. As if that wasnt bad enough, when I tried to contact Boost to resolve this issue, I ran into even more ridiculous roadblocks. Boost claims they verify your account through the phone number on file, but the phone number I used to register was the same one I had returned! How in the world am I supposed to access an account tied to a phone number I no longer have? I was then passed off to some so-called account verification expert, who proceeded to ask me strange questions about people I have never even heard of. To make matters worse, my request was denied, and I was told I couldnt access my account or receive my refund.When I suggested they verify my account through the email associated with it, the number I used to sign up, or even my account number, I was flat-out denied. This entire process has been nothing short of frustrating and completely unacceptable. Boosts refusal to resolve this issue and their blatant attempts to deny me my refund are nothing more than a cheap excuse to keep my money. I demand immediate action to rectify this.
Business Response
Date: 12/06/2024
December 3, 2024

Ms.****** ******
***********************
*********************;

Re:          BBB Complaint #********
                ************** - *************

Dear Ms. ***************** November 13, 2024, we received your complaint, dated November 13, 2024, filed with the Better Business Bureau.

You said that you returned a device for a refund, but only received an account credit. You also expressed concern with being unable to access your account because you cannot pass the account verification.

A review of your account reveals that a refund of $148.00 was provided on November 7, 2024.

We are committed to protecting the privacy of our customers. In accordance with that commitment, we take measures to verify that callers are authorized to discuss and/or make changes to an account. Specifically, we require that each account has a Personal Identification Number (PIN) verified by the account holder, or an individual authorized to have access to the account, before we can discuss sensitive account information or make any changes to the account. If the PIN cannot be provided, other specific identifiers may be required to discuss account information and/or to implement the changes being requested.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:          ****** / ******* Better Business Bureau
                *******************************;
                ******, CO 80210

                ***** *****
Initial Complaint
Date:11/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid boost mobile $12.61 for cellular and data services. Boost said that my device was compatible. The services would not work on my device. I took every step with technical support which did not work. I then was transferred to an advanced technical support team member who told me that they were working on towers in my area and until the towers were fixed that could not provide me the services that I paid for. The agent said they did not know when there problem would be solved. I was transferred to an account specialist and then a supervisor in the account department. I told them that I paid for services that they were not able to provide me and that I would like to cancel my plan and receive a refund for the $12.61. They told me because of their policy they were not able to refund me. I explained to them that because they took my money and were not able to provide me the services that they promised I am within my legal right to receive my money back. They would not answer if I was right or not they just refused to refund my money. I disputed the charge with my credit card company. You do not take peoples money and then not deliver the services you promise that is wrong.
Business Response
Date: 12/06/2024
November 26, 2024

Mr. ***** ******
******************************** 3C
**********, RI 02906

Re:          BBB Complaint #********
                ************** -2024-11-25204

Dear Mr. ***************** November 13, 2024, we received your complaint, dated November 12, 2024, filed with the Better Business Bureau.

You said you paid $12.61 after being told your iPad was compatible with their network. When it did not work, you contacted customer care. You spoke with multiple technical support agents, but we were ultimately unable to resolve this issue. You requested a refund, but it was denied because of our policy. You then disputed the charge with your credit card company. You requested a refund.

Boost Mobile service is compatible with iPads only if they are Wi-Fi + cellular capable, and it may also depend on the generation of said device. Please visit *************************************** for more information.

When we spoke on the phone today, you let me know that your credit card company has since applied a credit for the amount disputed. I informed you that a refund is not warranted since these funds have already been returned.

Sincerely,

********* ********-***
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                **************************
                ******,CO 80210

              ***** *****
Initial Complaint
Date:11/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I lost my phone and attempted to report it and transfer to a new phone. The business did not have an internal verification process to allow me to access my account without receiving a text message to the lost phone. Their verification process involved running a credit verification and asking invasive questions that were unrelated to my account. Their process timed out and even after `giving the additional info I was denied access to my account. They disconnected my autopay without going through verification which shows they knew I was they account holder but they would not give the needed access to be able to activate my new phone.
Business Response
Date: 12/06/2024
December 5, 2024

Ms. ***** Comfort
**************
***************************;

Re:          BBB Complaint #********
                ************ -2024-11-25205

Dear Ms. ****************** November 13, 2024, we received your complaint, dated November 12, 2024, filed with the Better Business Bureau.

You said you lost your phone and your attempts to report this were unsuccessful, as you could not verify your account without receiving a text message. You indicated that you were refused access to activate your new phone, and you requested a billing adjustment.

My attempts to contact you at ************* on November 26, 2024, and December 5, 2024, were unsuccessful, but I left a voicemail on each attempt. I also sent an email to you at ************************ with a request to contact me.

We are committed to protecting the privacy of our ************ accordance with that commitment, we take measures to verify that callers are authorized to discuss and/or make changes to an account. Specifically, we require that each account has a Personal Identification Number (PIN) verified by the account holder, or an individual authorized to have access to the account, before we can discuss sensitive account information or make any changes to the account. If the PIN cannot be provided, other specific identifiers may be required to discuss account information and/or to implement the changes being requested.

Our records confirm that your account is currently active with no pending changes or device activations. We also have no evidence that you have contacted us since November 18, 2024. Without being provided any further detail, a billing adjustment is not warranted at this time.

We apologize for any inconvenience this may have caused.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

********* ********-***
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                **************************************
                ******,CO 80210

***** *****
Initial Complaint
Date:11/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/20/24, I bought the iPhone 16 pro max from boost mobile. I signed ip for their financing special that would be $5.55 per month for 36 months. Now that *** purchased the phone and started my service, they are trying to charge me $33.33 per months. I tried to cancel but they wont allow me to.
Business Response
Date: 12/06/2024
November 20, 2024

Mr.Noor ***barrad
************************************************************
*****************

Re:          BBB Complaint #********
20044642973071 - *************

Dear Mr. ***barrad:

On November 13, 2024, we received your complaint, dated November 12, 2024, filed with the Better Business Bureau.

You said that you agreed to a device financing rate of $5.55 a month; however, you were billed more than that.

A review of your account reveals that when you escalated this issue with us, a credit of $27.78 was provided to offset the additional charge. Your current monthly billing statement reflects the correct amount of $5.55.

We regret any inconvenience.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:          ****** / ******* Better Business Bureau
                *******************************;
                ******, CO 80210

                ***** *****

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Boost Mobile is NOT a BBB Accredited Business.