Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/24/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jan 13, **** $36.40 Two Bras I found out this company is a scam and some dont even get their orders and when they do it is ********* what they advertise. They claim shipping is 7 to 14 days and it has not even left ***** . I asked for a refund they they didnt acknowledge my request.SDH0031491853 ********

• Initial Complaint

  Date:01/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction occurred on 12/30/23 from a ******** ad.item received on 1/22/24 This product was misrepresented on quality and design of what it can actually do. I did received defective as well. I have reached out to company but do not have any hope of them refunding my $. You aren't prompted or given information on return refund policy until after you have ordered and have to research it. Under their policy on the website the customer must receive damaged goods and pay the shipping to return it to ****** to get a replacement and pay shipping again. There isn't a refund option and there should be as they are mis-representing the product and the quality of that product.

  Business Response

  Date: 01/25/2024

  Customer ************************* placed order *********** including the items LAST DAY SALE 70% - Comfy Corset Bra Front Cross Side Buckle Lace Bras Color Purple, Beige and Hot Pink Size 3XL - Fits 38E / 40D / 42CD / 44A on December 30, 2023. The items were shipped out on January 3, ****, by ***** You can track the order by this link: *******************************************************************************************************************************************
  According to the tracking number, the items were delivered successfully in good condition with size and color according to the order details on January 22, ****.
  According to our policy, the return/refund policy applies for wrong/damaged/defective items only. Customers are required to provide us photos that clearly show the defective/different/wrong item so we can assess and issue the best solution. 
  The proofs should include:
  1. The full package (with the shipping label).
  2. The products ( with the front side, backside, and inside)
  3. The damaged/manufacturing problems area (if any).
  4. The size tag.
  Please kindly note that the valid processing time is 15 days from the arrival date.
  We received the customer's email asking to return the items. We have also sent the customer our instruction to return an item, in accordance with our return policy. However, after examining the information, we discovered that all the items were delivered in good condition in terms of size and color and that there were no damages to the items, which did not comply with our terms of the return policy. As a result, we have offered a credit of 30% reimbursement or she/he could receive a full refund when she/he returned the item back to our warehouse, but unfortunately, we did not receive any responses from the customer. 
  Please kindly check the attached files for proof of delivery and our communication to support the customer with all of our efforts. Thank you! 
  

  Customer Answer

  Date: 02/01/2024

  This response from the company is only partially true.   They did offer 30 % or a full refund if returned claiming that  it would cost me $20-30 to ship items to Asia.   Their website states that would be returned to ******.

  They claimed there wasnt damage and that they were as advertised which they are not.   ************ lies and steals peoples money.   The only acceptable resolution is a full refund without having to pay shipment.    ************ should not be allowed to do business in *****************.

• Initial Complaint

  Date:01/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Email sent to Kendally Support on September 30, 2023 - I have not received my order. The tracking number says that it was left at my front door on September 20 at 3:26 PM. I was home at this time and received my mail in my mailbox but no packages. After waiting a couple hours and still no package, I called my local post office and they informed me that it was delivered to the wrong address. When I heard this, I walked around my neighborhood to see if there were any packages sitting out on the porches. I called the next day after not hearing anything or receiving the package and it was the same thing, they hadn't retrieved it. September 27 was the third time I called about it since I haven't heard anything or received the package. I was told that the mail carrier has attempted to retrieve it and will again. They informed me that if it didn't show up on the 28th, I would need to contact the shipper, they needed to file a report. I received a response on October 14, 2023 form Kendalls Support confirming my address . that the tracking information says it was delivered to my house. I then responded the same day repeating myself and they have not responded. **** Tracking number: ********************** I did try to file the missed delivered package report to the **** but that went no where.

  Business Response

  Date: 01/19/2024

  Customer *********************** placed order *********** including item LAST DAY SALE 70% - Comfy Corset Bra Front Cross Side Buckle Lace Bras Color White | Size XL - Fits 36E / 38BC / 40AB and item LAST DAY SALE 70% - Comfy Corset Bra Front Cross Side Buckle Lace Bras Color Beige | Size XL - Fits 36E / 38BC / 40AB on August 28, 2023. The items were shipped out on September 05, 2022, by *** Express. You can track the order by this link: *************************************************************
  According to the tracking number, the items were delivered successfully in good condition with size and color according to the order details on September 20, 2023.
  We received the customer's email on September 30, 2023, asking about the orders status. We have contacted the customer and provided him/her with the tracking information to support him/her if there are any issues with the products, but unfortunately, we did not receive any responses from the customer since then.
  Please kindly check the attached files for details of the delivery, our policy that stated clearly and our efforts to support the customer. Thank you!
  
  

  Customer Answer

  Date: 01/23/2024

   
  Complaint: 21162162
  
  I am rejecting this response because:

  I had stated several times the I did not receive the package.  I made several calls to my local post office about the missing package.  The same day it was to be delivered I called and was told it was delivered to the wrong address. I told the company this more then once.  I was told by the post office staff to wait to a certain day, and if the package didn't show up the sender had to put in a claim.  I passed this information along. After all my attempts, they want a note from them saying it was delivered to the wrong address??? Sorry but that isn't how the postal system works, the sender has to but in a claim and they did not.  I even provided a phone number with the business hours they could have confirmed what I was telling them.

  Also - the response to my complaint is that I was inquiring about the status of my order.  That is not true, I was letting them know that I had not received my order although tracking information indicates it was delivered - left on porch.  Which is another point, **** tracking doesn't have street name or house number, only the town - DeKalb is listed with tracking number. The company doesn't have any way of knowing exactly where the package was delivered to unless a signature was required, which it was not or they put in a claim, which they didn't do.
  

  I attached the emails and highlighted my points in what I was saying to the company and do not feel I was being listen to at all. 
  

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 01/24/2024

  Because **** confirmed that his/her order was delivered to his/her provided shipping address, therefore, if he/she hasn't received it at this point, they need to prove that the carrier hasn't delivered the package to his/her house. Please contact the local carrier, ****, to get a confirmation on the package's shipping status. Then, please get back to us with the official correspondence of **** so that I can check and help him/her with the next steps.
  Please kindly check the attached files for details of the delivery. If the customer needs more information, please let us know. Thank you!

  Customer Answer

  Date: 01/30/2024

   
  Complaint: 21162162
  
  I am rejecting this response because:

  As I have stated, I have not received the package.  The tracking information that is being provided by the business isn't proof that the package was delivered to my address.  The business hasn't proved that the package was delivered to my address, ****** is the city, not the specific address the package was to be left at. There are over ****** residents that live in ******.

  I have done all that I could. I again went to my local post office and asked if they can give me something that shows proof that I didn't get the package.  I was told no, they are the Government and can't be writing notes, letter, e-mails and such on their computers. This is what the claim forms and all the information is for on the **** website I asked again asked if the business called, would they(****) be able to verify over the phone that the package wasn't delivered to the address it was suppose to.  **** said yes as long as the business has the tracking number. 
  

  To verify what I have been saying all along, the ******, ** **** phone number is *************, hours are: Mon-Fri 8:30 am-6:30 pm, Sat. 8:30 am-2:30 pm. central time. Tracking number is **********************.

  I want my money back.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 02/01/2024

  As we stated above, because **** confirmed that the customer's order was delivered, we think that it may be lost after the delivery. We understand his/her feelings when he/she paid for it but received nothing. However, kindly understand and  that we cannot control the condition of the package after it is delivered because it depends on your local public order. 
  
  In this case, to share the loss with the customer, we would like to give you a 40% discount code to place a new order. and when he/she receives the tracking number, please keep an eye on it to update the status and collect the package when it arrives.
  
  If he/she agrees to this offer, please reach out to our customer support at support@********************** to receive the code.
  
  Thank you!

  Customer Answer

  Date: 02/08/2024

  One more comment then Im done with this.

  i have spent so much time on this trying to get this matter resolved before i contacted the business and after. They were no help and it was obvious they dont care about their customers. After all the back and forth and they were so adamant that the package was delivered to my house its when i say i want proof it was delivered to my house at MY address that they say it must have been lost and offer 40% off??? That is a joke! And to say to look out for the package when it is to arrive? That is exactly what I did the first time! 
  I know the business doesnt have control over how things are delivered and for the errors on those that deliver, but wither does the customer! I did all I could and it was up to the business to reach out to the **** and file a claim , I could not do that. They didnt shame on them for not standing up for a customer.  
  This is how they treat their customers, I will not be one. 

• Initial Complaint

  Date:01/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date:12/25/23. Amount of purchase $36.39. Item purchased 2 bras. Did not recieve bras. I have not heard from them. tried to call the phone number they have listed. Not in service. **************. order number. KEND-******. Ad seen on my phone and tablet. The money was debite out of my account on 12/25/23. The purchase was made on 12/22/23. How can I get a refund? Should I change anything on my phone or tablet > Am I at risk for hacking?

  Business Response

  Date: 01/18/2024

  Customer ********************* placed order *********** including two LAST DAY SALE 70% - Comfy Corset Bra Front Cross Side Buckle Lace Bras Color Black | Size 2XL - Fits 38D / 40C / 42AB
  on December 22, 2023. The items were shipped out on December 28, 2023, by JS Express and then ***** You can track the order by this link: 
  JS Express: ******************************************************************
  USPS: ***************************************************************************************************************************************
  Since the customer placed the order, we received an email from the customer concerning about the shipping process. We have contacted the customer to provided him/her with the information (but unfortunately, we did not receive any responses from the customer since then.)
  We understand that the customer was expecting to receive it 7- 15 working days from the shipping date, but unfortunately, due to unforeseen circumstances, we were unable to meet our original delivery commitment. Please accept our sincerest apologies for any inconvenience this delay may have caused. 
  Please kindly check the attached files for details of the delivery and our efforts to support the customer. Thank you!
  
  

• Initial Complaint

  Date:01/10/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/17/2023 I purchased two bras based on online testimonials about the quality and fit of this bra. Upon receiving the bras they were found to be cheaply made and the wires were poking me. Kendally return policy is only for defective merchandise and the company would not provide me with a return address to return the bras. These bras are poorly made and the company does not have a favorable return policy.

• Initial Complaint

  Date:01/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered bras from this company and Ive reached out multiple times to get a return and exchange. They have not responded to my requests despite me, honoring all of their steps in the return/exchange process multiple times.

  Business Response

  Date: 01/09/2024

  Customer ******************* placed order *********** including the item LAST DAY SALE 70% - Comfy Corset Bra Front Cross Side Buckle Lace Bras Color Beige | ******** Fits 34E / 36CD / 38A and the item LAST DAY SALE 70% - Comfy Corset Bra Front Cross Side Buckle Lace Bras Color White | ******** Fits 34E / 36CD / 38A on September 7, 2023. The items were shipped out on September 9, 2023, by *** Express. You can track the order by this link: *************************************************************
  According to the tracking number, the items were delivered successfully in good condition with size and color according to the order details on September 29, 2023.
  According to our policy, the return/refund policy applies for wrong/damaged/defective items only. Customers are required to provide us photos that clearly show the defective/different/wrong item so we can assess and issue the best solution. 
  The proofs should include:
  1. The full package (with the shipping label).
  2. The products ( with the front side, backside, and inside)
  3. The damaged/manufacturing problems area (if any).
  4. The size tag.
  Please kindly note that the valid processing time is 15 days from the arrival date.
  We received the customer's email asking to return the items. We have also sent the customer our instruction to return an item, in accordance with our return policy. However, after examining the information, we discovered that all the items were delivered in good condition in terms of size and color and that there were no damages to the items, which did not comply with our terms of the return policy. As a result, we have offered a credit of 15% reimbursement or she/he could receive a full refund when she/he returned the item back to our warehouse, but unfortunately, we did not receive any responses from the customer. 
  Please kindly check the attached files for proof of delivery and our communication to support the customer with all of our efforts. Thank you! 
  
  

• Initial Complaint

  Date:01/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolute scam. Order still isnt arrived nearly a month later. When I ask for a refund I just get sent the tracking number. Tracking number is worthless it just say Jamacia ** for a month. They are scamming people and shouldnt be allowed to run a website

  Business Response

  Date: 01/03/2024

  We cannot find a proper order based on customers information such as his/her name *************************, email address ************************** phone number ************** or address ** ***** on our system. So we have to say that the customer might place his/her order from another store. If he/she did place an order with us, please provide us with the Order ID, Transaction ID, or take a screenshot regarding his/her order? So we can check and support the customer better.
  Thank you!
  
  

• Initial Complaint

  Date:12/24/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a splurge purchase. On a website using PayPal. As soon as the charge appeared moments later, it was clear this was a scam. I reached out to PayPal for a resolution, but they are required to give their clients several days to complete the purchase.However, the email I received with my receipt said that I have 6 hours, or 24 hours, to modify or cancel an order with no charge. I cancelled within ONE hour. I then sent TWO follow *** confirming the order cancellation. I made the purchase at 11:20am. I cancelled the purchase at 12:06pm. Well within the cancellation policy timeframe, as noted below.Their order confirmation email says, (copied and pasted): Kindly note that our order cancellation and modification policies are 6 and 24 hours, respectively. For more information, visit our return policy. If you need to make changes to your order without incurring a fee, please submit your request to our contact portal or simply reply to the email below within the allowed duration.I responded to my order email, as they said, and also filled out the form on their website, and waited. I received an email from them at 11:30pm that my order was being processed and no further changes could be made. So they clearly have a fake cancellation policy!That's not all that is fake. The physical address they list in *******, ** isn't even theirs! They pay some s****** company there as an address front. It belongs to a company called *************************. I want a full refund. I will also be reporting this situation back to PayPal. The agent there said they dont stand for businesses like this and these poor policies, and will remove them from ****** services if this is not handled correctly (which it is not). There are whole websites dedicated to peoples stories ordering from them. They need to be shut down! I sure wis I had seen the sites And I will be reporting them to their website host. Namecheap I want:1. Refund 2. Website shut down 3. Company shut down

  Business Response

  Date: 12/26/2023

  Customer *********************************** placed order *********** including the items LAST DAY SALE 70% - Comfy Corset Bra Front Cross Side Buckle Lace Bras Color Beige | ******** Fits 32DE / 34CD / 36AB and the item LAST DAY SALE 70% - Comfy Corset Bra Front Cross Side Buckle Lace Bras Color Black | ******** Fits 32DE / 34CD / 36AB on December 23, 2023. 

  
  After that, we received the customer's email on December 23, 2023 asking about canceling his/her order. After receiving his/her request, we cancelled his/her order and refunded the amount of the order on time we informed them.

  
  Please kindly check the attached files for details that stated clearly and our efforts to support the customer. Thank you!
  

  
  

  Customer Answer

  Date: 12/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  They should make better effort to help customers from the getgo rather than sending notes that the order is complete and can not be changed, especially when the cancellation request is WELL within the companys stated cancel/refund timeframe. A proper timely response to that effect would have prevented all of this in the first place. 
  

  Not using a shell company address might also help with their legitimacy. We do not trust this company and we wanted our order cancelled immediately after making it upon realizing the lack of legitimacy. Hope that helps.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:12/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They falsely advertised bras with pictures and descriptions that were not at all what they sent. I ordered two 36DD bras, they sent flimsy, way too small bras that I couldn't even fasten closed. I requested a refund and they asked me to send pictures. I did. They said nothing was wrong with them and that I could donate them and they would give me a discount on my next purchase!! Please assist, I'd like a full refund and a report filed against them. They have removed their page from ******** due to, I'm sure, the numerous complaints filed against them. I reported them to ******** as well.

  Business Response

  Date: 12/20/2023

  Customer ***************************** placed order *********** including the items:

  LAST DAY SALE 70% - Comfy Corset Bra Front Cross Side Buckle Lace Bras Color Black | Size XL - Fits 36E / 38BC / 40AB and the item LAST DAY SALE 70% - Comfy Corset Bra Front Cross Side Buckle Lace Bras Color White | Size XL - Fits 36E / 38BC / 40AB on September 1st, 2023. The items were shipped out on September 4th, 2023, by *** Express.

  You can track the order by this link: *************************************************************

  According to the tracking number, the items were delivered successfully in good condition with size and color according to the order details on September 14th, 2023.
  According to our policy, the return/refund policy applies for wrong/damaged/defective items only. Customers are required to provide us photos that clearly show the defective/different/wrong item so we can assess and issue the best solution. 
  The proofs should include:
  1. The full package (with the shipping label).
  2. The products ( with the front side, backside, and inside)
  3. The damaged/manufacturing problems area (if any).
  4. The size tag.
  Please kindly note that the valid processing time is 15 days from the arrival date.
  We received the customer's email asking to return the items. We have also sent the customer our instruction to return the items, in accordance with our return policy. However, after examining the information, we discovered that all the items were delivered in good condition in terms of size and color and that there were no damages to the items, which did not comply with our terms of the return policy. As a result, we have offered a credit of 25% reimbursement or she/he could receive a full refund when she/he returned the item back to our warehouse, but unfortunately, we did not receive any responses from the customer. 
  Please kindly check the attached files for proof of delivery and our communication to support the customer with all of our efforts. Thank you! 
  

  
  

• Initial Complaint

  Date:12/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  KEND-****** I placed the order with the recommended sizes that they suggested on their website, received the product tried it on and it doesn't fit and the quality is trash. I emailed the company and their refund policy is no refunds unless the product is defective which is also trash I asked for the product to be returned and given the appropriate size which they also refused. They are scamming people out of money which is ridiculous.

  Business Response

  Date: 12/05/2023

  According to our policy, the return/refund policy applies for wrong/damaged/defective items only. Customers are required to provide us photos that clearly show the defective/different/wrong item so we can assess and issue the best solution. 
  

  The proofs should include:
  1. The full package (with the shipping label).
  2. The products ( with the front side, backside, and inside)
  3. The damaged/manufacturing problems area (if any).
  4. The size tag.
  Please kindly note that the valid processing time is 15 days from the arrival date.
  
  We received the customer's email asking to return the items. We have also sent the customer our instruction to return an item, in accordance with our return policy, but unfortunately, we did not receive any photos from the customer. Without sufficient evidence, it would be hard for us to take any further action.

  
  Please kindly check the attached files for proof of delivery and our communication to support the customer with all of our efforts. Thank you!

  Customer Answer

  Date: 12/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They refunded my purchase price fully and I am satisfied with this result.
  
  Sincerely,
  
  *****************