Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a bra from this site on the 3rd as you can see by my bank statement. I have tried multiple times to contact customer service and they do not answer. I also have copies of the emails that I sent them. I have not received my bra. And if it's late, I wouldn't know because customer service just doesn't exist!!!Try it yourself!*** ***************** *************** I am just one of MANY that have had the same problem. Thanks ******* *****

  Business Response

  Date: 02/24/2025

  Thank you for reaching out to us.

  
  Upon reviewing the details provided, we were unable to locate an order matching the customers information in our system. It appears that the order the customer referred to was placed with a different store. We are from Kendally, you and customer can visit our website at ***********************************, and it seems there may have been some confusion with another retailer.

  
  We kindly ask that the customer double-check the information they have and reach out to the correct store to resolve their inquiry. This should help them get the answers they need.

  
  If they require any further assistance, please dont hesitate to contact us, and well be happy to help.

• Initial Complaint

  Date:11/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22598493
  
  I am rejecting this response because:
  The size was wrong it was suppose to have support. The inside of that should have been sewn in both fell out of package   I sent them two emails one on the same day they sent back they would respond in 72 hours nothing was sent. So I sent another one and the same thing happened.  After that they did not respond. The video they showed was up up lifting and supported but the ones I received have no support. 
  Sincerely,
  
  ****** Fritx

  Business Response

  Date: 11/25/2024

  Customer ****** ***** placed order *********** including Comfy Corset Bra Front Cross Side Buckle Lace Bras on September 30, 2024. The items were shipped out on  October 4 by JS. You can track the order by this link: ***********************************************
  According to the tracking number, the items were delivered successfully in good condition with size and color according to the order details on October 19, 2024.
  According to our policy, the return/refund policy applies for wrong/damaged/defective items only. Customers are required to provide us photos that clearly show the defective/different/wrong item so we can assess and issue the best solution. 
  The proofs should include:
  1. The full package (with the shipping label).
  2. The products ( with the front side, backside, and inside)
  3. The damaged/manufacturing problems area (if any).
  4. The size tag.
  Please kindly note that the valid processing time is 45 days from the date of purchase.
  We responsed to the customer serveral time to ask for some information, however, the customer did not provide us. Without sufficient evidence, it would be hard for us to take any further action.
  Please kindly check the attached files for proof of delivery and our communication to support the customer with all of our efforts. Thank you! 
  
  

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 bras from Kendally. I seen an ad off ******** and looked great. This was August, 15, 2024. I was kinda worried when my card was charged and I received no confirmation email. I finally got one the next day. On August 20 they sent a email with tracking and I realized it was coming from a different country, so I anticipated it would take a week to get. 22nd Kendally sent another email saying my package is moving closer to me as it cleared customs. On the 28th I finally received it. But it's not the delivery time that I'm angry about, it's the bras I bought. There was nothing to indicate what the package was, inside had 3 bras in each clear plastic wrapper and had a 6x on each. I'm a big chested girl but I never been in a 6x and when I bought off the site, it didn't list 1 x 2x 3x ...6x.... At all, it had bust size and cup size and I put 44g based on their size chart. So I started to worry as I looked at these bras, the cups look to small and it was to big around me, the material is lace and like a ***** hose material which doesn't show or state that on their site, the cross fit....I couldn't even latch it cause it was to far on each side to reach, and it was like I was not wearing a bra, no support, nothing, and it hurt and you can see my back fat and the cup size is way too small. The lace on the straps was coming in undone just for trying it on once, I was in tears, I go to look at their web site and all 3 bras they sent are nothing of what they claimed on their site and I had to look all over for their return policy and looks like they don't do returns and even if they did, sending them back would cost more than what I paid for. I have emailed customer service 6 times in two days. No response. I wish I seen all the bad reviews first, I wouldn't have bought. I paid $46.47. and can't even wear these bras. I cried all night. I've seen reviews on this over a year, why are their fake ads still being played on ********?

  Business Response

  Date: 08/30/2024

  Customer ********************* placed order *********** including LAST DAY SALE 70% - Comfy Corset Bra Front Cross Side Buckle Lace Bras on August 16, 2024. The items were shipped out on August 19 by YunExpress. You can track the order by this link: *************************************************************
  According to the tracking number, the items were delivered successfully in good condition with size and color according to the order details on August 28, 2024.
  According to our policy, the return/refund policy applies for wrong/damaged/defective items only. Customers are required to provide us photos that clearly show the defective/different/wrong item so we can assess and issue the best solution. 
  The proofs should include:
  1. The full package (with the shipping label).
  2. The products ( with the front side, backside, and inside)
  3. The damaged/manufacturing problems area (if any).
  4. The size tag.
  Please kindly note that the valid processing time is 15 days from the arrival date.
  After reviewing our system carefully, we have yet to see any message from the customer, without sufficient evidence, it would be hard for us to take any further action. Please contact our customer support email at ********************************** to provide us with the requested information avove so we can check and support the customer in sloving his/her issue.
  Please kindly check the attached files for proof of delivery and our communication to support the customer with all of our efforts. Thank you! 
  
  

• Initial Complaint

  Date:07/06/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21950393
  
  I am rejecting this response because: The items are unacceptable due to the fit not matching the advertised size. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/07/2024

  Customer *********************** placed order *********** including LAST DAY SALE 70% - Comfy Corset Bra Front Cross Side Buckle Lace Bras on May 2, 2024. The items were shipped out on May 18 by ***** You can track the order by this link: **************************************************************************************
  According to the tracking number, the items were delivered successfully in good condition with size and color according to the order details on May 22, 2024.
  According to our policy, the return/refund policy applies for wrong/damaged/defective items only. Customers are required to provide us photos that clearly show the defective/different/wrong item so we can assess and issue the best solution. 
  The proofs should include:
  1. The full package (with the shipping label).
  2. The products ( with the front side, backside, and inside)
  3. The damaged/manufacturing problems area (if any).
  4. The size tag.
  Please kindly note that the valid processing time is 15 days from the arrival date.
  Without sufficient evidence, it would be hard for us to take any further action.
  Please kindly check the attached files for proof of delivery and our communication to support the customer with all of our efforts. Thank you! 
  
  

  Business Response

  Date: 07/17/2024

  We are so sorry to hear that the item did not meet the customer expectations. For us to understand the issue more thoroughly and support she/he better, please help provide the following information:
  - A photo of the shipping label to make sure that it is from us
  - A photo of the whole product received with its size tag (do not need to wear it)
  - A photo of the whole product received that can show the quality issue/damaged parts of the product received (if any)
  It will help us detect the issue and figure out the best way forward
  
  

• Initial Complaint

  Date:06/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  However, the business in question never sent me an email, nor have they given me an address or further information to send my items to. I will need a place of location to send the items and any additional information that I need to send them. If they do not give me a full refund as they have stated in their response, then I will not accept their response and will demand further investigation. 

  Sincerely,
  
  *******************************

  and then refreshed the page and it started back over.They want you to think that you're saving a c*** ton of money and getting a good deal. It's call sh--y advertising and it works, but it's a lie. This product doesn't even cost this much and it never will. They make you think that so you'll give in and buy their crappy product... and it works. I fell for it. Hook, line, and sinker. Don't fall for it like I did. All of their good reviews, are paid for. Notice, there isn't anything less than 5 stars and no one has a bad word to say about them. This is a red flag. They have to pay people to fake a review, because they know their product *****.

  Business Response

  Date: 06/18/2024

  Customer ********************************* placed order *********** including LAST DAY SALE 70% - Comfy Corset Bra Front Cross Side Buckle Lace Bras on May 21, 2024. The items were shipped out on June 4, 2024 by ***** You can track the order by this link: ******************************************************************************************
  According to the tracking number, the items were delivered successfully in good condition with size and color according to the order details on June 8, 2024.
  According to our policy, the return/refund policy applies for wrong/damaged/defective items only. Customers are required to provide us photos that clearly show the defective/different/wrong item so we can assess and issue the best solution. 
  The proofs should include:
  1. The full package (with the shipping label).
  2. The products ( with the front side, backside, and inside)
  3. The damaged/manufacturing problems area (if any).
  4. The size tag.
  Please kindly note that the valid processing time is 15 days from the arrival date.
  We received the customer's email asking to return the items. We have also sent the customer our instruction to return an item, in accordance with our return policy. However, after examining the information, we discovered that all the items were delivered in good condition in terms of size and color and that there were no damages to the items, which did not comply with our terms of the return policy. As a result, we would like to offer a 30% refund of the products cost or she/he could receive a full refund when she/he returned the item back to our warehouse, if the customer accepts this offer, please get back to us.
  Please kindly check the attached files for proof of delivery and our communication to support the customer with all of our efforts. Thank you! 
  

• Initial Complaint

  Date:06/10/2024

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21826220
  
  I am rejecting this response because:

  Just this morning I received an email from the company stating they found that all though, the product was delivered, it was not delivered to my correct address. Again leading me to believe this is a scam. I simply want a refund because I do not have the products.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/11/2024

  Customer *************************** placed order *********** including ************** - LAST DAY SALE 80% OFF - Comfortable & Convenient Front Button Bra. The items were shipped out on May 15, 2024, by JS. You can track the order by this link: ******************************************************************
  According to the tracking number, the items were delivered successfully in good condition with size and color according to the order details on June 8, 2024.
  We received the customer's email asking about the orders status. We have contacted the customer and provided him/her with the tracking information to support him/her if there are any issues with the products.
  Please kindly check the attached files for details of the delivery, our policy that stated clearly and our efforts to support the customer. Thank you!
  
  

  Business Response

  Date: 06/19/2024

  We did deliver the package on June 8, 2024 to the correct address, please see the status here: ******************************************************************
  
  In case he/she has not received it yet, we suggest that he/she ask any other individuals at the location if they might have received the package for him/her. Many times, a lost package was simply received and set aside by someone else and then forgotten.
  
  Or please contact the local carrier to get a confirmation of the package's shipping status. Then, please get back to us with the official correspondence from them so that we can check and help him/her with the next steps. The tracking number for you to verify is 9400136110322632645581. 

  Thank you!

  Customer Answer

  Date: 06/20/2024

   
  Complaint: 21826220
  
  I am rejecting this response because:
  After several emails back and forth with this company, each one contradicting the last, they first admit that the address delivered to was incorrect and finally try to offer me a discount to order from them again. This company took my money and after some research I found they have a history of doing this. I want a refund and to de done with them. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/02/2024

  Customer *************************** placed order *********** including LAST DAY SALE 70% - Comfy Corset Bra Front Cross Side Buckle Lace Bras. The items were shipped out on June 5, 2024, by ***** You can track the order by this link: ***************************************************************************************************************************************
  According to the tracking number, the items were delivered successfully to the customer's address in good condition with size and color according to the order details on June 8, 2024.
  We received the customer's email asking about the orders status. We have contacted the customer and provided him/her with the tracking information to support him/her if there are any issues with the products.
  Please kindly check the attached files for details of the delivery, our policy that stated clearly and our efforts to support the customer. Thank you!
  
  

• Initial Complaint

  Date:06/05/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21807563
  
  I am rejecting this response because: the items WERE NOT delivered in good shape. In fact, its unwearable and unacceptable. There are random lumps inside the material which makes for not only not a smooth look, but distracting, as if the company stuffed the interior liner with something that was randomly cut in strange shapes and lumps. So no, it is NOT an acceptable product. No less, I do not wear the size 3XL for my bra size. I'm normally a ***** D or DD. This bra is not that size. I'm not sure what size, but I am a 5' woman, who weighs less than 140 lbs......so 3XL has never been a size remotely close to what I wear. Trying it on, it seemed totally unsupportive bc it was TOO BIG.

  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 06/06/2024

  Customer ************************* placed order *********** including LAST DAY SALE 70% - Comfy Corset Bra Front Cross Side Buckle Lace Bras on April 28, 2024. The items were shipped out on May 25, 2024 by ***** You can track the order by this link: **************************************************************************************
  According to the tracking number, the items were delivered successfully in good condition with size and color according to the order details on May 28, 2024.
  According to our policy, the return/refund policy applies for wrong/damaged/defective items only. Customers are required to provide us photos that clearly show the defective/different/wrong item so we can assess and issue the best solution. 
  The proofs should include:
  1. The full package (with the shipping label).
  2. The products ( with the front side, backside, and inside)
  3. The damaged/manufacturing problems area (if any).
  4. The size tag.
  Please kindly note that the valid processing time is 15 days from the arrival date.
  We received the customer's email asking to return the items. We have also sent the customer our instruction to return an item, in accordance with our return policy. However, after examining the information, we discovered that all the items were delivered in good condition in terms of size and color and that there were no damages to the items, which did not comply with our terms of the return policy. As a result, we have offered aa free gift, but unfortunately, we did not receive any responses from the customer. 
  Please kindly check the attached files for proof of delivery and our communication to support the customer with all of our efforts. Thank you! 
  

  Business Response

  Date: 06/25/2024

  We sincerely apologize that the product did not meet the customers expectations.
  However, upon careful consideration, we see that we did send the customer the correct items in good condition. According to our policy, we allow for all merchandise to be returned up to 15 days after the arrival date, in like-new condition if the product is wrong or damage.
  To compensate him/her for this inconvenience, we would like to give the customer a free gift as our highest and final offer. If the customer wants to receive a 100% refund, please contact our customer support team at ********************* to receive our return address.
  We hope for his/her kind understanding and empathy in this case. 
  Do not hesitate to contact us if you need further assistance.
  
  

  Customer Answer

  Date: 06/28/2024

   
  Complaint: 21807563
  
  I am rejecting this response because: the merchandise was not sized correctly and more importantly: the "cotton stuffing or liner in the bra" was piled up in lumps and bumps,

  making it unwearable. It could NOT be smoothed out. So the appearance would be extremely lumpy b****** under a shirt. This is NOT wearable.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 07/10/2024

  We are following our guarantee and policy, and we try hard to find the best solution for both. On our website, we provided the size chart, Term of Service, Return & Refund Policy, Shipping, Privacy Policy. The customer's valid billing information was provided at the time of the purchase, all of which prove he/she willingly engaged in the terms and conditions of the online contract with us for this transaction. According to our policy, we will accept the return on products shipped out by us and if the item is faulty due to an error on our end. And we did send the customer the correct item, therefore a free gift as our highest and final offer. If the customer wants to receive a 100% refund, please contact our customer support team at ********************* to receive our return address.

  Customer Answer

  Date: 09/05/2024

  I ordered three bras from this company. It took about 8 months to arrive and when it did, the quality and sizing was UNUSEABLE. The interior of the bra was stuffed with smashed up ****** stuffing, so messed up, that it makes the appearance of very lumpy b****** The sizing is crazy. I asked for a 38D and instead was sent a 3XL; what the heck is that? Who knows? This company is a total rip-off and been unresponsive to me. I have filed a few complaints against them, to no avail. How does a company like this get away with it and still continue on in business, scamming more people out of their money. I work hard for my earnings and would like a full refund. Do you not have any power over this company?

• Initial Complaint

  Date:05/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21738368
  
  I am rejecting this response because:
  I did not receive a postage paid return envelope or address for return of the product that I cannot do anything with. You did not mention a 50% refund which is not pay back for my items ordered. All I want is to return the items and get my money back. 
  
  Sincerely,
  
  *****************************duct given an address and postage paid envelope or box. I am forwarding images of the bras with the size tag on them (which did not specifically indicate my exact bra size as ordered-40D). I am also sending an image of the package label.

  Business Response

  Date: 05/22/2024

  Customer ******************************** placed order *********** including ************** - LAST DAY SALE 80% OFF - Comfortable & Convenient Front Button Bra on April 2, 2024. The items were shipped out on April 30, 2024 by ***** You can track the order by this link: **************************************************************************************
  According to the tracking number, the items were delivered successfully in good condition with size and color according to the order details on May 1, 2024.
  According to our policy, the return/refund policy applies for wrong/damaged/defective items only. Customers are required to provide us photos that clearly show the defective/different/wrong item so we can assess and issue the best solution. 
  The proofs should include:
  1. The full package (with the shipping label).
  2. The products ( with the front side, backside, and inside)
  3. The damaged/manufacturing problems area (if any).
  4. The size tag.
  Please kindly note that the valid processing time is 15 days from the arrival date.
  We received the customer's email asking to return the items. We have also sent the customer our instruction to return an item, in accordance with our return policy. However, after examining the information, we discovered that all the items were delivered in good condition in terms of size and color and that there were no damages to the items, which did not comply with our terms of the return policy. As a result, we have offered a 50% refund of the products cost or she/he could receive a full refund when she/he returned the item back to our warehouse, but unfortunately, we did not receive any responses from the customer. 
  Please kindly check the attached files for proof of delivery and our communication to support the customer with all of our efforts. Thank you! 
  
  

  Business Response

  Date: 05/30/2024

  We sincerely apologize that the product did not meet the customers expectations.
  However, upon careful consideration, we see that we did send the customer the correct items in good condition. According to our policy, we allow for all merchandise to be returned up to 15 days after the arrival date, in like-new condition if the product is wrong or damage. 
  To compensate him/her for this inconvenience, we offered a 50% refund as see in our conversation with the customer, however, the customner did not reply to us. In case they want to receive a 100% refund, please contact our customer support team art *********************.
  We hope for his/her kind understanding and empathy in this case. 
  Do not hesitate to contact us if you need further assistance.
  
  

  Customer Answer

  Date: 06/02/2024

   
  Complaint: 21738368
  
  I am rejecting this response because:
  I responded through the BBB process and I am requesting a postage paid envelope for return in addition to the 100% refund. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 06/12/2024

  We are following our guarantee and policy, and we try hard to find the best solution for both. And we support the customer all we can now.
  On our website, we provide the Return & Refund Policy.
  His/her valid billing information was provided at the time of the purchase, all of which prove he/she willingly engaged in the terms and conditions of the online contract with us for this transaction. According to our policy, we will accept the return on products shipped out by us and if the item is faulty due to an error on our end. His/her case does not belong to the wrong or damaged item, and we did send him/her the correct size as the order. And 50% is the final offer for his/her claim. If she/he do not accept this offer, we will reject his/her request as per our policy. 

  Please kindly check the attached files for proof of our communication to support the customer with all of our efforts. Thank you! 

   

• Initial Complaint

  Date:05/05/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Kendally bra product is incorrectly made to size.Based in their published size chart I ordered a size XL. The band was fine, but the bra cup was a joke. This was supposed to fit a C cup but it was barely deep enough for a small B cup.Kdndallys designers really need to create a produce that actually works on an XL shaped woman.The photos shown in my complaint include the XL Kendally bra in beige compared over a Jocky brand bra (in black). The Jocky bra fits a C-cup. The Kendally bra is an embarrassing mess.