Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/27/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 2 2024, I bought 2 bras that were shown on the web site and videos as being supportive and of good quality. The bras arrived on April 17, 2024. They are horrible in quality, sewn incorrectly, and do not support or lift anything as was shown to do in their video. Tried to get a refund and the only response I got was it would cost too much to send them back. Horrible company, with a horrible product.

  Business Response

  Date: 05/03/2024

  Customer ************************* placed order *********** including LAST DAY SALE 70% - Comfy Corset Bra Front Cross Side Buckle Lace Bras on April 2, 2024. The items were shipped out on April 9, 2024, by JS. You can track the order by this link: **********************************************************************
  According to the tracking number, the items were delivered successfully in good condition with size and color according to the order details on April 19, 2024.
  According to our policy, the return/refund policy applies for wrong/damaged/defective items only. Customers are required to provide us photos that clearly show the defective/different/wrong item so we can assess and issue the best solution. 
  The proofs should include:
  1. The full package (with the shipping label).
  2. The products ( with the front side, backside, and inside)
  3. The damaged/manufacturing problems area (if any).
  4. The size tag.
  Please kindly note that the valid processing time is 15 days from the arrival date.
  We received the customer's email asking to return the items. However, without sufficient evidence, it would be hard for us to take any further action.
  Please kindly check the attached files for proof of delivery and our communication to support the customer with all of our efforts. Thank you! 
  
  

• Initial Complaint

  Date:04/24/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered product of two bras total with shipping came to $32.69 try contacting the company by their phone number which is ************ and it says that nobody's answering the phone right now I messaged the company this is oh we will give you the shipping information with this so many within it's 5 to 10 days if you don't receive it contact them I did supposedly I got the shipping information the same day it was supposed to be received at my house it shows that package was delivered I didn't find a package now they're stating I will give you credit of 20% off if you reorder the product I that I shouldn't have to buy another two bras to get 20% off extra that when I paid already and didn't get the product but they said since it was delivered even though I didn't get it that they're not responsible to me that's not right. And for how many times I tried contacting them then nobody answers the phone and then when I finally get information it's not fair I wouldn't want to do business with these people ever again.

• Initial Complaint

  Date:04/10/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 8/28/23. I received an email **nfirmation of my order and payment. I received an email ** firming it was shipped 9/1/23. It said it will arrive in 7-10 business days. I checked the tracking and saw it was **ming from ***** and it probably wouldn't be that fast. I checked again later and it shows it didn't arrive at their shipping facility until 9/26/23. I forgot about checking on it again due to some medical issues and came across the emails and I realized the order never came. I checked tracking again and it shows delivered 10/3. It was not delivered to me so it either wasn't delivered or it was delivered to the wrong address.

  Business Response

  Date: 04/15/2024

  Customer *************************** placed order ***********  including LAST DAY SALE 70% - Comfy Corset Bra Front Cross Side Buckle Lace Bras. The items were shipped out on August 31, 2023, by YunExpress. You can track the order by this link: *************************************************************
  According to the tracking number, the items were delivered successfully in good condition with size and color according to the order details on October 3, 2023.
  Please kindly check the attached files for details of the delivery, our policy that stated clearly and our efforts to support the customer. Thank you!
  
  

  Customer Answer

  Date: 04/15/2024

   
  Complaint: 21559704
  
  I am rejecting this response because:

  As I stated in my complaint, I already reviewed the tracking information their site provides. The items were not received in the time frame their email communication provided. After checking their tracking and when it says it was delivered, I stated it was not received. I tried contacting them through their website about replacing or refunding the order. No one has contacted me. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 04/23/2024

  According to the tracking number, the items were delivered successfully in good condition with size and color according to the order details on October 3, 2023. In case he/she hasn't received it at this point, please contact the local carrier to get a confirmation on the package's shipping status.
  Please kindly check the attached files for details of the delivery, our policy that stated clearly and our efforts to support the customer. Thank you!

• Initial Complaint

  Date:04/09/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  did not receive product

• Initial Complaint

  Date:04/06/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased ****** corset bra 1/7/2024 from ************. Once I received my item I was not impressed by the quality of the bra. The quality is something you would find at a dollar store. I didnt know what address to send the bra back to so I contacted my credit card company. All I want is to return this item and get my refund. I would not recommend the product. I was sent a copy of my purchase from credit card company as well as a letter from *******. I reached out to Kendally through email because that was the only communication I was offered. I just got their customer number off of your site

• Initial Complaint

  Date:03/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a paypal transcation on March 7, 2024 . This is for 2 bras , total of $32.66. I have yet to recieve tracking number or my merchandise . Money was sent to ******************* ***************** via paypal . Invoice # **U3769FE** . Email states this this company is the representive .

  Business Response

  Date: 03/22/2024

  Customer ********************************* placed order ********** including ************** - LAST DAY SALE 80% OFF - Comfortable & Convenient Front Button Bra on March 7, 2024. The items were shipped by *********** You can track the order by this link: *******************************************
  Since the customer placed the order, we received an email from the customer concerning about the shipping process. We have contacted the customer to provided him/her with the information. 
  We understand that the customer was expecting to receive it 7- 15 working days from the shipping date, but unfortunately, due to unforeseen circumstances, we were unable to meet our original delivery commitment. Please accept our sincerest apologies for any inconvenience this delay may have caused. 
  Please kindly check the attached files for details of the delivery and our efforts to support the customer. Thank you!
  
  

• Initial Complaint

  Date:02/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Feb 2024 I ordered crossover bras from Kendally.com they arrived and when I opened the package I couldn't believe what I saw. I wear a size 12 Large but ordered XL and they are so small even mu daughter who wears a medium couldnt wear them. Also they are poorly made of cheap material and the cups are round cut out circles of flimsy foam. I contacted them immediately to say they didnt fit and werent well made and I wanted to return them. They wrote back asking me to take q picture of the mailing label and bras which I did. They wrote back and said they dont do refunds unless the product is defective and thats according to them not the customer so Im stuck. I threw them away, they arent even worth donating.

  Business Response

  Date: 02/23/2024

  Customer ******************************* placed order *********** including LAST DAY SALE 70% - Comfy Corset Bra Front Cross Side Buckle Lace Bras color Balck, White and Beige Size XL - Fits 36E / 38BC / 40AB on January 28, 2024. The items were shipped out on January 30, 2024, by SDH Express. You can track the order by this link: **********************************************************************
  According to the tracking number, the items were delivered successfully in good condition with size and color according to the order details on February 13, 2024.
  According to our policy, the return/refund policy applies for wrong/damaged/defective items only. Customers are required to provide us photos that clearly show the defective/different/wrong item so we can assess and issue the best solution. 
  The proofs should include:
  1. The full package (with the shipping label).
  2. The products ( with the front side, backside, and inside)
  3. The damaged/manufacturing problems area (if any).
  4. The size tag.
  Please kindly note that the valid processing time is 15 days from the arrival date.
  We received the customer's email asking to return the items. We have also sent the customer our instruction to return an item, in accordance with our return policy. However, after examining the information, we discovered that all the items were delivered in good condition in terms of size and color and that there were no damages to the items, which did not comply with our terms of the return policy. As a result, we have offered a credit of 15% reimbursement or she/he could receive a full refund when she/he returned the item back to our warehouse, but unfortunately, we did not receive any responses from the customer. 
  Moreover, we have been informed that our payment gate is limited, therefore, we cannot issue a refund now. To make up this issue, we would like to offer a replacement for 2 items. If the customer agree to this offer, please reach out to our customer support team at ************************************************************.
  Please kindly check the attached files for proof of delivery and our communication to support the customer with all of our efforts. Thank you! 
  

  Customer Answer

  Date: 02/23/2024

   
  Complaint: 21329831
  
  I am rejecting this response because the business lied when they said they offered me a full refund.  Here is what they actually said in reply-

  
  
  
  Hi *******************************,
  
  Thank you for bringing this matter to us. 
  Customer satisfaction is of the utmost importance to us. We are sorry to know that our product did not meet your expectations. Please accept our sincere apologies for the unpleasant situation you experienced.
   
  We would love to help where we can pass along your suggestions to our team, but we need just a bit more information before doing so. 
  To support you at our best, please send us the pictures requested below:
  - Photo(s) of the shipping label 
  - Photo(s) of the size of the product
  - Photo(s) of the product received (defective parts if any)
  
  Please kindly note that our return policy allows for all merchandise to be returned up to 15 days after the arrival date, in like-new condition. If 15 days have gone by since you received the item, unfortunately, we will not accept your request. The return/ refund request is only eligible for damaged or wrong items that result from any manufacturing or shipping problems.
   
  Once again, we truly apologize for the inconvenience caused. Please let us know if you have any further questions, we would be happy to help!
  
  Best regards, 
  Hena Support
  
  On Sun, 18 Feb at 4:53 AM , ******************************* <*************************> wrote:
  It has been 4 days since I contacted you.   I need a return shipping label to return the bras that dont fit and are of poor quality.  Ive contacted my credit card company to reverse payment.
  
  On Wed, Feb 14, 2024, 9:49?AM <**********************************> wrote:
  
  Dear *******************************,
  
  
  Thank you for contacting our shop. 
  
  We have received your inquiry and will answer your email on a first-come-first-served basis within ***** hours.
  In the meantime, please visit our FAQs page for more information.
  
  
  
  Thank you for your patience.
  
  Sincerely,
  Customer Support Team 
  
  
  
   
  
  
  
  
  
  
  
  
  
  742889:1939117
  
  
  I wrote you the same day I recieved thr package. It took you longer than the expected wait time to respond.
  
  
  The bras are XL  and I wear a Large or size 12 and they dont even come close to fitting.  They are also of poor quality, flimsy, little foam inserts for cup fillers and the material is weak.  Even if they ******* I would never wear them.  I'll be sure to leave a detailed review once you complete the return.
  Show quoted text
  
  
  Hi *******************************,
  
  Thank you very much for your kind cooperation.
  Upon careful consideration, we regret to inform you that you are not eligible for a refund/ return since the items received are intact and correct as in the original order. 
  
  According to our policy, the return/ refund will only apply to damaged or wrong items that result from any manufacturing or shipping problems. The return/ refund request will not be entitled once the product has been delivered successfully in the right condition.
  For more detailed information, please kindly refer to our policy at the link: *************************************************
  
  We sincerely apologize for the inconvenience this may have caused. 
  In this case, the best recommendation we can provide you is to refund 10% of the item price and provide a coupon for a 40% discount on your next purchase on our site, allowing you to receive a better item at a reasonable price. 
  If you do not want a discount code we will refund 15% of the item value back to your account.
  
  Once again, we regret any inconvenience caused. Please let us know if we can answer any questions. We would be happy to help!
  
  Best regards, 
  Hena Support
  
  Show quoted text
  742889:1939117
  
  
  
  
  
  Also you're a liar-you never offered a refund. I forwarded your emails to BBB and in them you never state you offered a full refund and never heard from me.
  
  
  . As a result, we have offered a credit of 15% reimbursement or she/he could receive a full refund when she/he returned the item back to our warehouse, but unfortunately, we did not receive any responses from the customer. 
  Moreover, we have been informed that our payment gate is limited, therefore, we cannot issue a refund now. T
  
  
  
  
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 02/27/2024

  As we explained before, according to our policy, we accept the return on products that were shipped out by ** and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). In the customer's case, we did send the correct size, the correct item in good condition. Besides, as informed before, an unexpected situation happened with our payment gate, so we cannot issue a refund now. We offered a replacement to resolve customer's issue and that was our final offer. If the customer accept this solution, please reach out to customer support team to get the best support. 

  Please reach out to us if the customer need furher assistance. Thank you!

  Customer Answer

  Date: 02/27/2024

   
  Complaint: 21329831
  
  I am rejecting this response because: the company made a false claim that they offered a refund which they did not.  Now they claim an issue with their system prevents a refund but that they offered a replacement. If the product they sent is of poor quality why would I want more of that.  Suffice it to say I will never order from them again and will caution others as well.  Very shady company with very shady business practices.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:02/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These bras are NOT of the quality described. The padding is a breast-feeding pad. The sizing chart does NOT come close to the size as advertised. There is NO 'boost' to the b****** as advertised. There is NO improved posture as there is NO support to these 'training bras.' These bras DO dig in and cause... back & armpit fat... they DO NOT smooth outside *****, bulges & unsightly bra lines. The bra is NOT silky soft, it feels like paper! Everything written about these bras in the advertisement - ABSOLUTELY FALSE! I had to email asking where the order was 13 days after the order then I was given a tracking number, it did not work, another email was sent about that (sure took my money the day they were ordered!). It then took another 12 days to receive the bras. The original advertisement found on ******** stated the bras were made in the ***, yet finally arrived from ***** and to return with a % refund of the customer's cost, customer pays the shipping to RETURN the product to ********. I called the phone number in the ***, no connection. There's a phone number for ******** (no more $ their way, they stole enough). They REFUSE to give a customer a full refund. FALSE ADVERTISING, ********, STAY FAR, FAR AWAY AS YOU WILL NEVER get a refund.

  Business Response

  Date: 02/11/2024

  Customer ******************************* placed order *********** including LAST DAY SALE 70% - Comfy Corset Bra Front Cross Side Buckle Lace Bras Color ********* Black | ******** Fits 32DE / 34CD / 36AB on December 11, 2023. The items were shipped out on December 16, 2023, by ***** You can track the order by this link: ***************************************************************************************************************************************
  According to the tracking number, the items were delivered successfully in good condition with size and color according to the order details on January 11, 2024.
  According to our policy, the return/refund policy applies for wrong/damaged/defective items only. Customers are required to provide us photos that clearly show the defective/different/wrong item so we can assess and issue the best solution. 
  The proofs should include:
  1. The full package (with the shipping label).
  2. The products ( with the front side, backside, and inside)
  3. The damaged/manufacturing problems area (if any).
  4. The size tag.
  Please kindly note that the valid processing time is 15 days from the arrival date.
  We received the customer's email asking to return the items. We have also sent the customer our instruction to return an item, in accordance with our return policy. However, after examining the information, we discovered that all the items were delivered in good condition in terms of size and color and that there were no damages to the items, which did not comply with our terms of the return policy. As a result, we have offered a 30% refund, however, we contacted the financial and they told us that our payment account was limited so we can not process refund orders. Therefore, we have offered a Resend customers order without any cost or send he/she a Gift without any fee charge instead.
  Please kindly check the attached files for proof of delivery and our communication to support the customer with all of our efforts. Thank you! 
  
  

  Customer Answer

  Date: 02/12/2024

   
  Complaint: 21267224
  
  I am rejecting this response because:
   The return policy was NOT given prior to ordering. Only AFTER finding the POOR quality, FALSE advertising of the product, DOES NOT FIT per the company's sizing guide. Training bra with breast feeding pads for padding. It is this SCAM company's responsibility to pay the employees, not customers. Now, they REFUSE to return any % of $. I am a disabled person living on SSDI. Return my $ in FULL! Taking advantage of elderly, disabled people. Sick people. Going to run a company (Not in ******* as stated, FALSE ADVERTISING ALSO) best be able to Refund in FULL! Be responsible for your actions of Scamming elderly, disabled individuals. Pay your own in employees. 
  Sincerely,
  
  *********************************

  Business Response

  Date: 02/15/2024

  We regret that the former offer did not make the customer feel better. 

  As we stated, according to our policy, the return/refund policy applies to wrong/damaged/defective items only, and we did deliver the correct items in good condition to the customer. Besides, as we stated, our payment account was limited so we can not process refund orders. Therefore, a free exchange is our final offer for his/her issue.
  
  If they agree to this offer, please reach out to our customer support team at ********************************** with a picture of our conversation.

  Thank you!

  Customer Answer

  Date: 02/15/2024

   
  Complaint: 21267224
  
  I am rejecting this response because: Why on Earth would I exchange a FALSELY Advertised product for another of the same quality? REFUND MY MONEY! I am a disabled elderly person with limited income, again IT IS NOT MY RESPONSIBILITY TO PAY YOUR EMPLOYEES! This product also IS NOT MADE IN *******, ALSO FALSE ADVERTISING!
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:02/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered these bras back in Dec. I did not receive them till mid Jan. **** I did and tried them on they did not offer the support that their website claimed. **** I asked for a refund they asked for pictures to see if the bras we're damaged which they weren't. They said since they weren't damage they could only offer a 20% refund which is $6.28 cents when I paid $31. They said since I'd have to return the items to ***** it cost to much but yet they have a US address. So not sure why I have to return to ***** if they have a US address. They are scammers knowing their bras don't do as they claim but only refund a fraction of what people are paying.

  Business Response

  Date: 02/11/2024

  1, NOT AS EXPECTATION  
  Customer ******************* placed order *********** including the items LAST DAY SALE 70% - Comfy Corset Bra Front Cross Side Buckle Lace Bras Color Black and White | Size 5XL - Fits 42E / 44CD / 46BC / 48AB on December 27, 2023. The items were shipped out on December 29, 2023, by ***** You can track the order by this link: *******************************************************************************************************************************************
  According to the tracking number, the items were delivered successfully in good condition with size and color according to the order details on January 27, 2024.
  According to our policy, the return/refund policy applies for wrong/damaged/defective items only. Customers are required to provide us photos that clearly show the defective/different/wrong item so we can assess and issue the best solution. 
  The proofs should include:
  1. The full package (with the shipping label).
  2. The products ( with the front side, backside, and inside)
  3. The damaged/manufacturing problems area (if any).
  4. The size tag.
  Please kindly note that the valid processing time is 15 days from the arrival date.
  We received the customer's email asking to return the items. We have also sent the customer our instruction to return an item, in accordance with our return policy. However, after examining the information, we discovered that all the items were delivered in good condition in terms of size and color and that there were no damages to the items, which did not comply with our terms of the return policy. As a result, we have offered a credit of 20% reimbursement and the customer agreed to our offer to end this matter peacefully.
  Please kindly check the attached files for proof of delivery and our communication to support the customer with all of our efforts. Thank you! 
  
  

  Customer Answer

  Date: 02/12/2024

  The problem is they screen the reviews so they don't let bad reviews to post. I put a review and it don't show on their website so people aren't aware that they will only get 20% refund on bras that font do what they claim. I read the reviews to know if their claims are true or not. So this is deceitful to not allow all reviews. 

• Initial Complaint

  Date:02/04/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After watching a very nice online ad in ******** several times, I finally placed the online order on 12/30/23 and received the items on 1/22/24. The order number was #KEND-348574 and I paid $62.71 with $4.99 shipping included. This was supposedly a great price because they were on sale at a great discount of 70%, that is why I ordered one of each color. I kind of suspected something was not right since the beginning as the order did not have shipping information nor a delivery date. However, I got an email with the order info, nothing else, so I answered back to this email address to ask them about shipping, and they answered back that the processing time can take several days. Afterwards I received another email from a Henna Support stating that the tracking information was going to be sent to me within 3-5 business days and that the estimated time of arrival was around ***** business days.I did receive the tracking number when I sent them an email again and told them that the 15 days have passed, and I hadnt received the items. Here is that **** tracking number: ************************** and the link *************************************************************************************** order was for four bras that were advertised as very comfortable for older women and that it would help with your posture. I took all the measurements needed and selected a size accordingly, which matched my current and regular kind of bra size, so I was ok with that up to this point.However, when I received them, they did not fit. The items do say XXL on the plastic bag they came in as well as on the label, but the size is too small, it looks more like an L than an XXL. So I sent them an email to let them know, expecting an exchange. They asked me to send them photos of the shipping label and of the items. I took a snapshot of the tracking info and sent it with pictures of the items. This ***** Support answered back saying that I was not eligible for a refund/return.

  Business Response

  Date: 02/06/2024

  Customer *************************** placed order *********** including LAST DAY SALE 70% - Comfy Corset Bra Front Cross Side Buckle Lace Bras Black, Beige, White and Paste Purple  Size 2XL - Fits 38D / 40C / 42AB on December 30, 2023. The items were shipped out on January 3, ****, by ***** You can track the order by this link: *******************************************************************************************************************************************
  According to the tracking number, the items were delivered successfully in good condition with size and color according to the order details on January 22, ****.
  According to our policy, the return/refund policy applies for wrong/damaged/defective items only. Customers are required to provide us photos that clearly show the defective/different/wrong item so we can assess and issue the best solution. 
  The proofs should include:
  1. The full package (with the shipping label).
  2. The products ( with the front side, backside, and inside)
  3. The damaged/manufacturing problems area (if any).
  4. The size tag.
  Please kindly note that the valid processing time is 15 days from the arrival date.
  We received the customer's email asking to return the items. We have also sent the customer our instruction to return an item, in accordance with our return policy. However, after examining the information, we discovered that all the items were delivered in good condition in terms of size and color and that there were no damages to the items, which did not comply with our terms of the return policy. As a result, we have offered a credit of 15% reimbursement or she/he could receive a full refund when she/he returned the item back to our warehouse, but unfortunately, we did not receive any responses from the customer. 
  Please kindly check the attached files for proof of delivery and our communication to support the customer with all of our efforts. Thank you! 
  
  

  Customer Answer

  Date: 02/10/2024

   
  Complaint: 21245577
  
  I am rejecting this response because:

  Even though all what the company is saying is true, as you can see, it is the same as I stated in my complaint, the products don't fit due to overrated sizes, these bras are very small, smaller than regular sizes that is. Their XXL does not fit a 40C cup bra size, it just doesn't.  
  
  However, since the company won't accept to do the return and/or refund, I am proposing another resolution that I hope is accepted. If they could exchange the XXLs I got for the next size up which would be 3XL, I would be satisfied. As long as they at least fit, I will then use them. 

  Regards,

  
  
  *****************************

  Business Response

  Date: 02/15/2024

  We regret that the former offer did not make the customer feel better. 
  As we stated, according to our policy, the return/refund policy applies to wrong/damaged/defective items only. In this case, we did send the correct items in good condition. However, we always value our customers, regarding her/his issue, we have worked again with our manager and she decided to give he/she a free exchange for two items, and the customer can keep the items he/she received before, do not need to return them to us.
  
  If they agree to this offer, please reach out to our customer support team at ********************************** with a picture of our conversation.

  Thank you!

  Customer Answer

  Date: 02/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. An exchange of two items out of four is better than zero out of four. I will send the photo of their response to the email provided. 
  
  Regards,

   

  
  
  *****************************