Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/2/23 I ordered a box of meals from Green Chef. When I realized how unhealthy they were, I cancelled the order and asked to not only cancel my account but also to delete all of my data. The agent in the chat said that my account could easily be reactivated. I repeated that I wanted all of my data deleted. When I didn't get a satisfactory answer from her, I called their customer service number and the agent said it would take 45 - 90 days for the back office to take care of it. Thats outrageous and borderline illegal. They are holding my personal information, including my credit card, hostage. That is not okay. They no longer have the right to my data and identity when I canceled my account.

  Business Response

  Date: 10/04/2023

  We have reached out to the customer directly to resolve their concerns. 
  
  Thank you, 
  The GreenChef Team
  
  

  Customer Answer

  Date: 10/04/2023

  GreenChef has resolved this complaint. I am satisfied with the resolution and this complaint can be marked as resolved.

• Initial Complaint

  Date:09/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for food box deliveries, understanding I could cancel and pause anytime. After receiving the first delivery, I paused the subscription for one week. I subsequently deactivated the account on their website on September 26th. I completed the deactivation process well before the cutoff date for the next delivery. I then noticed a pending charge on my credit card today in the amount of $75.00. I went back to the account and it stated it was still active. I went through the deactivation process *again* online, but this time I closed the browser and went back in and it was still showing as active, despite having completing the sequence of deactivation steps online for a second time. I then called the company and they explained to me that I hadn't really deactivated the account because I didn't have a confirmation email from them. They refused to refund the $75.00 for the second box which I did not want and which I had taken appropriate steps to deactivate. This appears to be deceptive deactivation sequence on their website where one goes through the steps of deactivation, but it is not actually deactivated. Once I started looking at reviews, it seems I'm not the only one that has experienced this. I would like a refund of the $75.00 for the box I did not want and took steps to deactivate.

  Business Response

  Date: 10/02/2023

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  The GreenChef Team
  
  

• Initial Complaint

  Date:09/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a total rip off! Terrible meals and they keep charging you after you cancel!

  Business Response

  Date: 09/28/2023

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  The GreenChef Team
  
  

• Initial Complaint

  Date:09/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business will not accept/credit valid gift cards toward my order.The business customer service representatives promise a call back from a supervisor, yet they never call. I've been told this 3 times over the past week.The business changed the amount of my order and therefore increased my billed amount without authorization.

  Business Response

  Date: 09/29/2023

  We have reached out to the customer directly to address their concerns. 
  
  
  Thank you, 
  The GreenChef Team
  

• Initial Complaint

  Date:09/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a delivery from Green Chef this morning. The box was insulated and contained ice packs, but it was not at a cold temperature. A package of pork was split open (the meat was out of the package) and liquid from the package was all over the other contents. On further inspection I saw that a package of shrimp (which was not cold at all) was also open and full of frothy liquid that was spilling onto the other contents of the box. I spoke to two different Green Chef agents who both encouraged me to salvage the ingredients and consume the food anyway. There was no concern about food safety or the temperature of the other meats. They did not offer me a refund and attempted to simply give me $24 off a future box. I was shocked at the lack of reaction or concern about the unsafe meat temperature and packaging. This is obviously going to cause food borne illness for somebody.

  Business Response

  Date: 09/22/2023

  We have reached out to the customer directly to resolve their concerns. 
  
  Thank you, 
  The GreenChef Team
  
  

• Initial Complaint

  Date:09/21/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear bbb I was trying to order some meals using a promo invite I got in the mail WG-DWMRC it was not available so then I go search the web get GREENCHEF200 to save $250 so the prices jumped up to like $20 per meal then it says ok first box $35 so I go ahead then all the rest of the boxes another bait n switched they started going up 45 to 85 and more so I was like where is the savings I've noticed **************** free breakfast for life I am like yeah right that is also a false ad please forward my complaint to Attorney General in that state they are licensed and start working with the **** FCC to go after this type of companies I am tired of the false misleading ads and they just keep ripping off people with over 100K reviews please if the *** checks that out they will quickly force to remove that I need a refund

  Business Response

  Date: 09/22/2023

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  The GreenChef Team
  
  

  Customer Answer

  Date: 09/22/2023

   
  Complaint: 20634740
  
  I am rejecting this response because: the issue of false promo is still at hand 

  They need to retract as ** apology not only to me but the public 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/03/2023

  We have reached out to the complainant privately via email to address his concerns. A copy of this email is attached. We do not have an account associated with the information provided in this complaint. The complainant did not reply.

  As we have no account for the complainant, he has made no purchase from us. No monies were paid and no service provided.
  
  We have apologized for any confusion experienced about the promotions referenced in the complaint. The promotion WG-DWMRC is for customers who are REACTIVATING an existing account and the promo ***************************** is a code given by an affiliate marketer. For example, if one were to search "Green Chef Coupon" in ******* many sites offering coupons are listed. Clicking on one of these offers will take you to to the Green Chef site and show you clearly what the promotion provides. Attached is a screenshot of what is shown when this promotional lead is followed. The breakdown of the promotion and cost to the customer is clear. 
  

  Furthermore, a link to "Help & FAQ" is at the bottom of the site. From this reach our ************* team can be contacted. This team is available to answer questions and clarify any confusion with promotions.

  The complainant has also filed a duplicate complaint about our sister company, EveryPlate. The complaint number is 20634642. We do not have an account for the complainant with EveryPlate.

  Thank you,
  The Green Chef Team

  Customer Answer

  Date: 10/05/2023

   
  Complaint: 20634740
  
  I am rejecting this response because: they are a scam as I mentioned in they sister company I am working with other government agencies I hope the bbb will step it up to start doing what it use to at one point 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They improperly charged me for a plan I canceled. I created an account and then decided not to order and canceled my plan and order immediately (both on 9/17/2023). When I checked my credit card statement I was still charged for the meal. Apparently the cancellation did not process and I called to try and cancel the order as well, but they said it was too late too. While the plan ended up getting canceled, the meal order didn't and I received a charge for meals I did not order, nor wanted ordered. Improper charges seem to be a recurring issue with this company as many other complaints are regarding this in some form.

  Business Response

  Date: 09/20/2023

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  The GreenChef Team
  
  

• Initial Complaint

  Date:09/18/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was a horrible experience from the moment I signed up all 90 minutes of it Terribly high caloric meals, I canceled immediately. The app was not user friendly. The worst Ive seen. What made the experience worse, was the horrid HORRID customer service. All I wanted was a refund as they decided to send the meals out anyway. I was met with sarcasm, spoken to condescendingly from 2 different people. Both had the same attitude. I was told to use this as a learning experience and deal with it. I want my money back! And would never EVER recommend this company to anyone. Ive never written to the BBB until today. It was that bad from beginning to end. The money isnt the issue, its principle. Im guessing these customer service reps have this attitude as they must deal with unsatisfied customers on the regular. Just awful.

  Business Response

  Date: 09/18/2023

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  The GreenChef Team
  
  

  Customer Answer

  Date: 09/26/2023

  Regarding case #********. The retailer reached out and refunded my money, which is the outcome I was wanting and has been resolved. I couldnt figure out how to update on the website.

• Initial Complaint

  Date:09/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/25/2023, a delivery driver dropped off 9 boxes from Green Chef I did not order. I immediately called them and told them I didnt even know the company that I want to reject the delivery and get a refund since they charged my account 3 times $114.96, for a total of $344.88. They told me they cant take the food back since it is food and they are not allowed, that they will close the suspicious accounts and refund the money. I called my credit card and reported those transactions. To this day 09/16/2023 no refund was made, and the information they provided to my credit card company made them make the decision that this was not fraudulent. I am livid because I am nos supposed to pay for something I didnt order, I asked how to return it and they said no, so I gave away the food because it is something I didnt even like. This company has been reported several times from what I can tell on this page, this needs to stop. If Im not refunded my money I will proceed to ****

  Business Response

  Date: 09/19/2023

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  The GreenChef Team
  
  

  Customer Answer

  Date: 09/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ************************************

• Initial Complaint

  Date:09/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had signed up for Green Chef a few months ago after seeing you could choose your own boxes based on dietary need (allergies and preferences). I am allergic to gluten, cow dairy, onion, and sulfites. I am also a pescatarian and do not eat any land animals or birds. I had paused my boxes for the foreseeable future due to financial hardship. Typically customers will receive emails that there is an upcoming box to select meals for with a cutoff to do so or pause. There are email notifications options on the website which I have double checked were turned on. The *** OF the delivery I received an email that my package is on the way. I checked both my email inbox associated with the account and my spam folder and I had not received any prior communications that a box was upcoming for me to select my meals nor that my card had been charged 5 days ago. I called customer service to cancel the order as I cannot risk eating food with allergens and I was immediately told that they could not cancel it or refund me. I asked to speak with a supervisor and I was told none was available. I then requested to cancel my account to which they responded by "deactivating" it instead. I was never sent a receipt and I cannot even view what had been sent to me in my past orders on the site. I have been forced to dispute the unauthorized charge with my bank account and which inadvertently cancelled my debit card which has been really inconvenient as I now have to set up auto pay for all my bills again risking late payments while I wait for a new card. Your company needs to notify customers of orders before they are shipped out as advertised and also provide detailed receipts which I have yet to receive either. This sort of negligence hurts consumers. Not looking forward to opening that unauthorized order potentially full of allergens but I imagine the box might be too large to fit directly into my trash without breaking it down...

  Business Response

  Date: 09/18/2023

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  The GreenChef Team