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Business Profile

Computer Hardware

Culinary Software

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/09/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A year ago I paid for a 1 year service agreement with cheftec owned by culinary software in REMOVED. We have over 2 dozen emails to this business of technical issues that they could not resolve and we were never satisfied with the product. I paid almost $10,000 cdn for something that did not even come close to what was promised.I tried to cancel my renewal 3 times and each time they talked me into staying and promised a 6 month free REMOVEDtime to keep using the product til feb 2026. I have emails from there management proving everything Im saying as well!!Long short they charged my cc in Aug and I complained and my cc reimbursed me and they charged me again in sept and Im still awaiting my cc dispute. This is absolutely insane a company make promises and does not keep them. I am in disbelief any company would charge a client after in writing promise 6 months for free use with no renewal!I have many emails that I can share with you upon your request.I sure hope you can help.Thank you REMOVEDI have also left a review on REMOVEDreviews about this in hopes no one else has to go through the stress Ive experienced with this company.

  • Initial Complaint

    Date:11/11/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An unauthorized charge to personal account through a previous employers account. Zero customer service or reconciliation addressed by the company after multiple requests.

    Business Response

    Date: 11/14/2023

    As soon as this situation was brought to my attention a refund was immediately issued - on November 9th, just prior to the complaint.   Since then I have been out of the office on personal business and had not been able to advise the customer that the refund had been given. I totally understand the customers frustration and apologize that the matter was not resolved in a timely manner.

    Business Response

    Date: 11/15/2023

    I can assure the customer that we processed the refund on 11.9.2023 and I've attached a record of the refund transaction for $2,175.00 from our card processor. The processor has advised us that it normally takes 5 to 10 days for the refund to appear in the customers bank account. We have no control over that refund time frame. If the customer doesn't see the refund within that period I would be happy to pursue the issue with our processor.

    Customer Answer

    Date: 11/24/2023

    The refund was processed.

     

    Please remove my complaint.

     

    I'm very thankful to have the money back.  The holiday season is saved!

Culinary Software is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.