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Business Profile

Vitamins and Supplements

Prozenith

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 77 total complaints in the last 3 years.
  • 77 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/17/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company : PROZENITH Date of transaction/order: 8/1/25- shipped to me 8/4/25- I returned 8/13/25 requesting FULL REFUND of $318.62 Order # ************************************************ by CS agents both by phone and e-mail for a FULL RETURN AND REFUND. ( I was unable to use the product due to a medical diagnosis I have ). I am reporting and filing a complaint re: this company's unethical return process. I made it very clear reason I needed to return the product ( 6 bottles). I continued to receive e-mails and direction from Phone CS Agents if I would like to keep the product and receive a portion of my initial payment refunded, they asked if I could/would give the product to someone else (HIGHLY unethical- I am a Registered Nurse and would NEVER Give to anyone else a medication or supplement I ordered for myself!!) , I finally shipped my order back at my own expense and called *************** to confirm receipt and delivery of my package. I called ***** and was told to view yet another e-mail asking if I'd like to apply my purchase to coaching sessions with a specialist vs. a refund!!! I made it VERY CLEAR I wanted a refund and did not want to keep the product. I FINALLY continued to call their customer care department and was able to process my return and refund and will be watching my credit card for confirmation of refund.. I received a confirmation e-mail today that my refund was confirmed and was told I should see the refund appear to my credit card in 3-5 banking/business day. This business is VERY UNETHICAL and I would like to report this to the BBB/file a complaint.

    Customer Answer

    Date: 08/18/2025

    I have resolved the complaint with the business. Please close. 

    Thank you

  • Initial Complaint

    Date:08/08/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the supplement Prozenith (2 bottles) on July 13th. The company offered 100% refund if not satisfied. I contacted them on August 4th saying I wanted a full refund as I could not take the product. I completed the requested paperwork for the return.I was then contacted by the company stating they would give me credit for other services and I turned them down. They then offered a 50% refund and I didn't have to return the product, I turned that down and insisted they give me the promised return. I was given 3 bogus addresses to send the product back to:1 Prozenith ****************** ************************************************************************ 2 Prozenith ****************** ********************************************* 3.Prozenith ****************** 4567 Real Address ************************* When I responded that they gave me bogus addresses, they began the entire refund process over.The email address I have been dealing with is *************************************

    Business Response

    Date: 08/14/2025

    Hello, 

     

    Thank you for your email. 

    Please be advised that this customer was fully refunded on August 8, 2025.  Please note, the refund can take up to 10 business days to be posted on their credit card statement. 

    If you, or the customer have any question, please feel free to reach out to us. 

     

    Warm regards, 

    Customer Support

    Customer Answer

    Date: 08/14/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:08/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date: July ******* $302.53 Order # **** Product ; Prozenith I viewed advertisement online. ***** ******* was on the advertisement advocating for the product. The product was suppose to contain a plethora of ingredients of which it only contained Tumeric extract and not the ingredients stated in the advertisement. I have contacted customer service several times but at this point have not received a call or email from them.

    Business Response

    Date: 08/21/2025

    Hello

    I see that we processed your refund recently. Please allow up to 10 business days for the refund to reflect your credit card statement.

    Please let us know if you have further questions.

  • Initial Complaint

    Date:07/21/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered Prozenith but was a SCAM. Received bottle of Tumeric ingredients only. Looked online and says this is a ************* Called company and asked for a refund. Comments say they dont send back refund.

    Business Response

    Date: 07/29/2025

    Hello, 

     

    Thank you for your email. 

    Please be advised that the customer has been fully refunded today.  Please allow up to 7-10 business days for the refund to reflect back into their account. 

    Please let us know if you have any other questions. 

     

    Warm regards, 

    Customer Support

Prozenith is NOT a BBB Accredited Business.

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