Reviews

Review Details

• Review fromAntonio M

  Date: 06/10/2024

  4 stars
  I was having some hearing problems and use a hearing aid. I bought this hoping to improve my hearing, and after using it for about 14 days, I've noticed some good improvements so far, but hope there is more to come. There have been no side effects to report either, which is a relief. I plan to continue taking it in hopes of seeing even more of a difference.Additionally, I was very pleased with their customer service. They were attentive and supportive, answering all my questions promptly. Overall, I'm very satisfied with this product and the support I've received. Four stars!

• Review fromTina S

  Date: 06/01/2024

  5 stars
  I've been using these liquid drops to help with my tinnitus, and I'm quite impressed with the results. After a few weeks, I've noticed a significant reduction in the ringing in my ears, which has made a huge difference in my daily life. Would recommend it - Five Stars!

  Cortexi

  Date: 06/04/2024

  Hello ****, 
  
  Thank you for the great feedback. We are thrilled to hear the product worked so well for you. 
  If you ever need anything, give us a call anytime. 
  
  Thank you! 

• Review fromCoates G

  Date: 05/27/2024

  3 stars
  I recently tried this product, but unfortunately, it did not work for me. However, I was impressed with their customer service. They were responsive, helpful, and handled my concerns professionally and honored their 60 day MBG.

  Cortexi

  Date: 05/29/2024

  Hello ******, 
  
  We are sorry to hear that the product did not work as anticipated for you. While we often hear great success stories, we understand that everyones body is different and the effects can vary. With that said, I am happy to hear that you had a good experience with our support staff and you were able to take advantage of our 60-day money back guarantee. 
  
  Please do not hesitate to reach out again if we can be of any further assistance. 
  
  Thank you! 

• Review fromMae G

  Date: 05/24/2024

  1 star
  ************** watching a commercial on my computer, I decided to purchase six bottles of ZenCortex to help with ringing in my left ear. I placed the order on April 18, 2024. A week later I received the product, however, there were 12 bottles, and I did not buy 12 bottles. I immediately began taking it twice daily. So far, I can't tell the difference. Today (5/24), when I opened my credit card statement, there were two payments for ZenCortex. You were not authorized to change my order and bill me for your benefit. That IS NOT good business practices and I consider myself SCAMMED because you will not answer the telephone to discuss my concerns AND dissatisfaction. Unless you change your business model and truly put CUSTOMERS FIRST, you will not survive. Word of Mouth, which is helpful up or down, will sink you and perhaps rightly so.

  Cortexi

  Date: 05/28/2024

  Thank you for reaching out to us. We understand your concern regarding your recent purchase.
  
  However, it appears that you have contacted the support team for Cortexi. For assistance with your Zencortex purchase, we recommend reaching out to its support team from your product receipt.
  
  We apologize for any inconvenience this may have caused and appreciate your understanding. If there is anything else we can assist you with, please do not hesitate to let us know.
  
  Thank you for your patience and cooperation.
  
  Best regards,

• Review fromJames C

  Date: 05/24/2024

  1 star
  I took exactly as directed. Absolutely zero difference. Wish I wouldn't have gotten sucked in for the extra bottles at a "discounted rate." Unfortunately for me, I got the product and went on a vacation, so I missed the supposed window for return.Word to the wise: Save your money!

  Cortexi

  Date: 05/27/2024

  Hello *****, 
  
  Sorry to hear the product was not working for you, like it has so many others. 
  The good news is I was able to extend your guarantee and honour a 100% refund. 
  
  Please send any unopened bottles back to **************************************
  
  Customer satisfaction is very important to us and we hope this resolves any issues.   
  
  Thank you!

• Review fromShawn S

  Date: 05/21/2024

  4 stars
  Overall, I am very pleased with this product. I have been dealing with tinnitus for the past 18 years. During this time, I have undergone acoustic therapy for six years. The combination of this therapy and ****** has significantly helped reduce the volume of the ringing in my ears. I would recommend this combination to help with tinnitus.

  Cortexi

  Date: 05/27/2024

  Hello *****, 
  
  Thank you so much for your feedback! We are delighted to hear that our product, Cortex, has significantly helped reduce the volume of the ringing in your ears.
  
  Your experience and recommendation mean a lot to us and to others who may be seeking relief from ********. We appreciate you sharing your journey and are glad to know that ****** has made a positive impact on your quality of life.
  
  If you have any further questions or need any assistance, please don't hesitate to reach out.
  
  Thank you once again for your kind words and recommendation.
  
  Best regards,  

• Review fromCharles C

  Date: 05/14/2024

  1 star
  I purchased the product, and it does not work. Tried to contact company and is out of business as far as I have been able to find. Phone # I had no longer works. Web sites no longer exist.I Do not know who these people are leaving reviews and how they contacted Cortexi. I had ful contact for 2 months.

  Cortexi

  Date: 05/17/2024

  Hello *******,
  
  Thank you for reaching out to ***
  
  I see that you purchased our product on January 10th, 2024. Our money-back guarantee is valid for 60 days from the date of purchase, which means it expired on March 11th, 2024. Unfortunately, this places your request outside of our refund window.
  
  However, I have gone ahead and extended your guarantee. Please allow 5-7 business days for your bank to post the refund back to your account.
  
  Best regards,
  

• Review fromJOHN C

  Date: 05/13/2024

  1 star
  This product, Cortexi, cannot help my medical issue "Meniere's Disease". This condition cannot be cured. My sister purchased six bottles of Cortexi 4284-KETODROP-123. She did this thinking she had found a cure for my issue. I knew nothing of her purchase until she dropped it off at my house. I asked my doctor about Cortexi and he stated it would not help with "Meniere's Disease. Under his advice, I did not use any of the product . I called customer service and spoke with ***** who said there was nothing he could do since we were past the 60 day return period. I asked to speak with a supervisor but ***** said none was present since he, *****, worked from home in **********. This product is of no use to me, a total waste of $300 dollars. I hereby request a full refund for Order #6GUZ10LT6 -sincerely, *******************, brother of purchaser E.E.

  Cortexi

  Date: 05/14/2024

  Hi ****,
  
  We are sorry to hear the product was not working for you. 
  I have located your sisters order and do see the 60-day money back guarantee has in-fact lapsed. 
  However,I was able to extend this for you and have provided a full refund. 
  
  Please send any remaining product back to 19655 ****************************************************************
  
  We hope this resolves any issues you may have experienced. 
  
  Thank you! 

  Cortexi

  Date: 05/17/2024

  Hi ****, 
  
  I am sorry to hear that your doctor advised not taking our product. It is always important to check with your doctor before any kind of supplementation. I do see here that you were in fact given a full refund for your purchase on May 14, 2024. It looks like we received it back at our shipping facility. Please allow 5 - 7 business days for your bank to post this to your account. 
  
  We hope this takes care of your concern. 
  
  Thank you! 

• Review frombernardine b

  Date: 05/08/2024

  1 star
  They represent that they would refund 100% in full any returned bottles. My daughter's doctor recommended against using it. I bought 3 bottles but we returned 1 unopened bottle and they have not given a reimbursement. We ******* it back in March as instructed and are confident they have received it and have misrepresented their policy. I have emailed them many times and rarely get a response back (only automated ones). Once I had told them I was going to dispute with my bank, they instantly emailed me back asking for tracking number which I no longer had since I had sent it back a while ago! Horrible product and horrible customer service. Do not spend a dime on this product!

  Cortexi

  Date: 05/12/2024

  Hello **********, 
  
  We sincerely apologize for the inconvenience you've experienced in locating your return and for the lack of responsiveness you've encountered. Rest assured, we are committed to resolving this matter promptly. As a gesture of goodwill, we will be issuing a full refund for all three bottles purchased, including the unopened one you returned. Please allow 5 - 7 business days for your bank to post the refund to your account. We appreciate your patience and understanding in this matter.
  
  If there are any further concerns or questions, please don't hesitate to reach out to us directly. We value your feedback and are dedicated to improving our customer service experience. Thank you for bringing this to our attention.
  
  Regards,

• Review fromAlyson F

  Date: 05/08/2024

  5 stars
  Excellent product - It proved incredibly beneficial for both my wife and me in managing our tinnitus symptoms. Ringing in our ears has subsided, when it does come back, it is with much less intensity. Would recommend Cortexi.

  Cortexi

  Date: 05/10/2024

  Hi ******,
  
  We're absolutely thrilled to hear about the results you and your wife are experiencing with our product! It's incredibly rewarding for us to know that our product is making a positive difference in your lives. Your success story truly inspires us to continue striving for excellence and providing top-notch products and services. Thank you for sharing your experience with usit means the world to our team!