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Business Profile

Online Retailer

Cortexi

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 2 alerts

Complaints

Customer Complaints Summary

  • 50 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Thank you for taking out time to reach us and sorry for your lost, We regret to know youve experienced such an issue and hardship where you try and make some trade and option to do investment trading and you end up running into loses with companies guilty of embezzling and depriving investors of their money and profits sadly that how the trading world is now it what it turned into but there a way out and that by you getting to recover all your lost funds back, your profits included and probably charge them with a lawsuit for Illegal Embezzlement of funds. All this can be done by contacting ****** ***** via:harperjamesplatform @ g mail com

  • Initial Complaint

    Date:09/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They refuse to refund my payment. They tell me that they don't do refunds after 90 days. The problem is It took them 3.1/2 months to deliver the product

    Business Response

    Date: 09/16/2024

    Hello ******, 

    We are sorry to hear that you had problems with your order. 
    Because the purchase was made on 21 May, 2023 and it has been well over one year, our system will not allow us to process a refund to your card. 
    Instead, we will be reaching out to you directly to find an alternate method of providing you with a refund. Such a Western Union. 

    We look forward in getting this resolved for you. 

    Thank you, 

    **** *. 

  • Initial Complaint

    Date:06/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company sold a product for tinnitus, offering a 90-day money-back guarantee. When it didn't work, I contacted them requesting a refund prior to the 90-day expiration period. They offered to extend the warranty an additional 30 days to see if it would work over more time. (I have documented this in the attached emails.) When it still didn't improve, I again requested a refund & (after much back & forth), mailed the product back according to their directions on 2/16/24, (including the two empty bottles - I have photos of the packages also.) They have acknowledged that they received the return, but still no refund. It was "expedited" to their management team over two months ago, but still no response. Thus, I am hoping you can have some influence, as I clearly do not matter to them. I have spent much time and annoyance on this matter, and don't appreciate a company that will not honor their promises.

    Business Response

    Date: 06/20/2024

    Hi *******,

    I wanted to inform you that I have located your account and was able to extend your Money back Guarantee. 
    We have successfully processed a full refund to your card. Please allow 5-7 business days for your bank to complete the processing.
    Please see attached screenshot for your reference. Please note, all amounts are show in USD.  

    We hope this resolves your query. If you have any further questions or need additional assistance, please do not hesitate to contact us again.

    Best regards,  
     
    ********** 

  • Initial Complaint

    Date:06/18/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

    Business Response

    Date: 06/19/2024

    Hello ****, 

    We are confused as to the nature of this complaint as you did in fact receive a full refund which was initiated on our end January 18, 2024. 
    Please see the attached screenshot and double check your PayPal account transactions for ******** You were in fact provided a 100% refund.

    We hope this resoles your query. If you have any other questions or concerns, please do not hesitate to contact us directly.   


    Regards, 
    ************  

  • Initial Complaint

    Date:05/29/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.The refund has been deposited in my account as they indicated.  Thank you very much for your assistance with this matter!

    Sincerely,

    *********************

    Business Response

    Date: 05/31/2024

    Hello *****,

    I hope this message finds you well. I am truly sorry to hear about the difficulties you experienced with our website. Your feedback is invaluable to us, and we are committed to improving our services.

    Please know that we are here to assist you at any time. If you have any further questions or concerns, do not hesitate to reach out to us directly at ************. Our team is always ready to help.

    Regarding your order, I was able to locate it and have processed a full refund for you. Please find the attached screenshot as confirmation of this transaction.

    Please send any unopened product back to: ********************************************************************

    Thank you for bringing this to our attention, and we appreciate your understanding and patience. We hope this resolves and issues you may have experienced. 
    Best regards,

    ************

  • Initial Complaint

    Date:05/24/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchas*d this product for tinnitus which had a 60 day guaranty. Th* product did not work so I contact*d th* company to g*t th* promis*d r*fund. At that tim*, th* custom*r s*rvic* **** * *********, told m* sh* was authoriz*d to giv* m* anoth*r 30 days to try it b*caus* som* cas*s tak* long*r. That was on 4/22/2024 and sh* said I had till 5/26/2024. I still got no r*li*f so I call*d on 5/22 at 8:00 for a r*fund and talk*d to ******. I *xplain*d th* pr*vious conv*rsation on 4/22 with h*r which sh* said th*r* was nothing sh* could do. I th*n ask*d for a sup*rvisor. Sh* told m* that som*on* will contact m* within 24 hours. It's b**n ov*r 48 hours sinc* and no contact. I paid ov*r $200 for this product and it cam* with on* brok*n bottl* which th*y still hav*n't r*plac*d. I would lik* my mon*y r*turn*d as I am r*tir*d and not rich but most importantly I wish to inform oth*rs so th*y do not fall for th* sam* scam. Thanks for any h*lp you can giv*. ***********************

    Business Response

    Date: 05/27/2024

    Hello *****,

    I apologize for any confusion you may have experienced. We take such matters seriously and will investigate further, ensuring to follow up with you personally.
    Please rest assured that we are a legitimate business committed to providing excellent service to our customers. We value your feedback and aim to resolve any issues promptly and satisfactorily.

    I see that your case was escalated to a supervisor and a full refund was processed for your purchase. We apologize for any delay, especially as it coincided with the weekend.
    I have attached a screen shot for your reference. Please allow your bank 5 -7 days to reflect this on your statement. 

    Thank you for your understanding.

    ************** 

  • Initial Complaint

    Date:05/09/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two orders of cortexi one order of 3 bottles and an order with 1 bottle. The product did not work for me so I returned the orders in the same box together. They refunded me for one of my orders but not the other. Now they say I need a tracking number to be refunded. I dont have the tracking number. But they received my order because like I said they refunded one order.This business is a scam the product does not work and they dont refund 100% I didnt get refunded the shipping cost plus I had to pay to have it shipped back.

    Business Response

    Date: 05/10/2024

    Hi *******,

    We do apologize for any confusion on your return. 
    Please be advised that we do always provide refunds for returned products and have processed the reminder of your refund.
    Attached screenshot for your reference, please allow 5 - 7 business days for your bank to post the refund to your account. 

    We hope this resolves any concerns you may have.
    Please do not hesitate to reach out to us directly if there are any further questions. 

    Thank you! 

    **************    

  • Initial Complaint

    Date:05/06/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am glad the company responded and is giving a full refund. However I dont want to close out the case until the refund is actually received. 
    ing the product and it didnt work. They should have given us a full refund but we were willing to accept paying $98 (i.e $196 refund) for the two used bottles; however, they would not agree to that. If this was an honest company and truely cared about health and customer satisfaction, the 100% refund would be honored. Another complaint I have with this company is that they didnt include any literature or product information in the shipment we received.

    Customer Answer

    Date: 05/06/2024

    I am glad the company responded and is giving a full refund. However I dont want to close out the case until the refund is actually received. 

    Business Response

    Date: 05/06/2024

    Hello ****, 
    We apologize for the inconvenience you've experienced.
    We've reviewed your case thoroughly and understand your frustration. We're committed to upholding our Money Back Guarantee policy and ensuring customer satisfaction.
    I do see you were a few days over, but I have gone ahead and extended your Money Back Guarantee. 

    Please return all unopened product to 19655 *********************************
    I have gone ahead and issues a full refund on your account. Please allow 5 - 7 business days for that to be reflected on your account. 
    Attached is a screenshot of the refund for your reference. 

    If there is anything else we can help with, please do not hesitate to reach out to us directly. 

    Thank you!
    ************

    Customer Answer

    Date: 05/09/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    I appreciate that the company gave us a full refund. I spoke with different levels of customer service and I appreciated their help and responsiveness. 

    Sincerely,

    *********************

  • Initial Complaint

    Date:04/22/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

    Business Response

    Date: 04/23/2024

    Hello *********,

    We sincerely apologize for any inconvenience caused by the product not meeting your husband's expectations.
    Our aim is always to ensure our customers are fully satisfied with their purchases. 

    After reviewing your account, I can confirm that the 30-day money-back extension was applied to your account today, and your refund has been processed.
    Please allow 5 - 7 business days for this to be posted to your account by your bank. I have attached a screenshot for your reference. 

    We simply ask that any unused product is returned back to us at ********************************************

    We hope this resolved any issues you may have experienced.
    Please feel free to contact us anytime if you need anything further. 

    Thank you,
    ************    

Cortexi is NOT a BBB Accredited Business.

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