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Business Profile

Astrologer

Astroline

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Astrologer.

Complaints

Customer Complaints Summary

  • 63 total complaints in the last 3 years.
  • 47 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/27/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Like many other complainants, I signed up for the trial in June last year and could not cancel before the trial period ended. I believe I canceled the following day, and for almost a year, I have been attempting to cancel this service, emailing the company, getting a standard reply telling me to go onto the app and cancel. I would do so, and then I would still be charged $19.99, sometimes thrice a month for 53 months. I followed all their instructions to cancel the app, and it would simply not cancel and stop charging my card. I will continually see the charges on my account. Finally, yesterday, after threatening to report them to the BBB, I received a reply that my subscription had been canceled. I used the app 3x times last year during my trial period and have been charged over $600 in transactions (28 unauthorized transactions, to be exact). I want my money entirely refunded. I have a lawyer and will proceed legally if I am not refunded. The company is outrageous and disregards the subscribers/ and nonsubscribers requests. I urge this company to return all the funds they have taken from customers unauthorizedly.

    Customer Answer

    Date: 09/05/2024

    Hello and Good day everyone, Unfortunately, I now have to file another complaint with the BBB on Astroline as I was only partially refunded $279.86 of the $616.69 that was basically stolen from my account from this company over 53 weeks after repeatedly asking them to via email and their website to cancel my subscription. I've now written them 3x since the partial refund to no avail once again. They have not responded to me at all now. I'm disappointed that there're companies like these pretending to do important and entertaining work but are actually misusing the community of their hard earned money. Especially in a time when many are facing financial hurdles. I will never use or recommend anyone to use this company again. Quite frankly I think Astroline should be thoroughly investigated and sanctioned some how based on the number of complaints of unauthorized transactions. Sincerely, *************************

  • Initial Complaint

    Date:08/20/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive allowed my 4 year old daughter to utilize my phone just for entertainment while o do her hair. Apparently she purchased something while doing so. I immediately tried to cancel the transaction.(The notification noise went off as if she had made a purchase or Downloaded an app) its my opinion that I should be reimbursed considering this is unauthorized. Ive made purchase of this size ever.

  • Initial Complaint

    Date:08/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for Astroline $1 trial subscription but quickly cancelled once I was fraudulently charged $29.99, not once but twice. They refused to refund the charges. Luckily by bank reversed them but they will try to dispute it saying I purchased something when I did not.

  • Initial Complaint

    Date:08/15/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/15/2024 I don't know the transaction ID.Dispute/Reason for filing: After my week FREE trial, I CANCELLED because I believe that is when the subscription started. Even on my account, it says cancelled yet they still charged and took $19.99 from my account today. I want that money back. I have not heard a response from the company yet, as I sent a request for a refund prior to filing this complaint should they refused to give my money back or choose not to respond at all.

    Customer Answer

    Date: 08/21/2024

    Good morning! I could not find a place to make a statement in regards to my situation on the site, so I am doing it here via email. My situation/issue has been resolved, and my money has been refunded to me. As always, thank you for your help and assistance. Have a wonderful day and sincerest regards!

  • Initial Complaint

    Date:08/11/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled this subscription in 3/2024 but the company continues to try to charge my card. I need them to cancel my subscription and stop trying to charge my card. My credit card company has communicated to me as well saying that the charges are fraudulent and will continue to block them but asked me to reach out to the company again to resolve the issue so no further attempts are made. They are attempting to charge my card $39.99 every month, please cease and desist all future attempts to charge my card. I would also like a refund of the $159.96 that was charged to my card without my consent over a 4 month period after the time I canceled the account.

  • Initial Complaint

    Date:08/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 1 2024 I started a 1 week free trial and paid 1$. On August 7 2024, I attempted to cancel my subscription. I went to website. Answered questions and received a confirmation message pop up. Which I saved a screen shot of. Saying goodbye for now. Cancellation message sent. next day I was charged ***** to renew for 2 weeks. I contacted company immediately upon seeing this.( 15 minutes later) I received a response that I did not cancel in time and they would not unauthorize that charge. This is a deceptive cancellation practice. Upon investigating I see that I was expected to go into that cancellation message and follow their link to cancel officially. Everything appeared to have canceled including the message header. Saying-subscription cancellation. See screenshot. I have never encountered this type of practice and the verbiage was deceptive.

  • Initial Complaint

    Date:08/07/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Astroline uses dark patterns to charge people for a subscription. I only signed up for trial & attempted cancelling upon finding out that they were going to charge me again. But they had already charged me and refused to refund. Theyre not using Apple subscriptions to charge. Which makes it deceiving & difficult to cancel. Their phone doesnt work either.

  • Initial Complaint

    Date:08/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not sure how I initially signed up for this astrology service but I began being charged in December of 2023. I emailed customer service requesting they cancel my account on 3/16. They sent me back an email recommending that I log into the app and cancel from there. I downloaded the app and am unable to log in because I never signed up for an account. Lets say I clicked on something in a different app in December when I initially started being charged $19.99 weekly, then that would be my mistake, I paid a lot of money for a service I never used. But then after I reached out asking them to cancel the account, they havent. Their instructions to cancel via the app do not work. Since I requested my account be canceled, they have continued charging me $19.99 eleven more times, totaling $219.89. I would like them to cancel my account and send me a refund of $219.89.

  • Initial Complaint

    Date:08/01/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 31, I signed up for a $1 one-week trial with this company to access an Astrology report. Somehow, I was charged a subscription fee of $29.99 for a two-week subscription. I then was charged for an astrology consultation that I did not want. I never spoke to an astrologist and I'm sure their records show that. I have tried to email this company with no favorable result. I feel that Astroline is a deceptive company that billed me $49.98 that I did not agree to or want additional services.

  • Initial Complaint

    Date:07/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $1 for a 7 day trial of their services on 7/18/24. I went onto my account on 7/24/24 and canceled my subscription. I got an email saying how they were sad to see me go the usual when you cancel something. Then I got an email today (7/25) stating that I was charged $19.99 for services for the next 2 weeks. When I contacted them to ask for a refund, I first got a confirmation email saying that my subscription was cancelled.. weird since I canceled it on their site yesterday. Then I got a reply to my refund request stating that I agreed to their billing policies when starting my trial which included speaking with someone from customer service 24 hrs prior to the trial ending or cancel my account on their website (which I did). They included screenshots of generic signup process with dates from May, so they are obviously notorious for s******* people out of their money when trying to cancel if they have to have screenshots on hand. I agreed to the trial. I canceled before the trial period was up. They are shady and charged me anyway. I just want my $19.99 back.

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