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Business Profile

Astrologer

Astroline

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Astrologer.

Complaints

Customer Complaints Summary

  • 63 total complaints in the last 3 years.
  • 47 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found this company on an Instagram ad for an astrology quiz. I went through the quiz, and at the end it asks if you want to pay $1 for the results and to use the app for a one-week trial, so I just did it out of curiousity. Immediately after paying $1, it showed a list of add on reports that gave the impression that you can click on them to learn more. What they do a very bad job at making obvious is that by clicking on the report option, you are being charged for the report. I checked my bank account and saw that I had a charge of $29.99 from them and was shocked because I would NEVER pay almost $30 for a stupid PDF. There are several other reports on this company basically being a scam and stealing the same situation that Im in. The company sent me a screenshot of the page that tells you by clicking one button, you will make the purchase. However, its in barely visible fine print at the bottom of the page. I feel like Ive had $29.99 literally stolen from me from an Instagram ad and the company refuses to refund because according to their Money Back Policy, they dont refund if you bought something within the ****** or App Store. Also, the website makes you bookmark the webpage as an app on an iPhone Home Screen in order to view the quiz results. Which is completely shady since they dont refund in-app purchases..yet it forces you to download it.

  • Initial Complaint

    Date:07/22/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Like I seen in the complaints, this also happened to me I also authorized a charge for $1 for a trial subscription to their service. Once I logged in, I was forced to click through the app, and one of the clicks charged me $29.99 for a report I NEVER did not want. There was no authorization for my credit card; they just charged me. I sent an email the second I noticed what they did. They were not very nice at all and did also insist that I chose to make this charge and will not refund me. I'm very very sure I did not click on the button at all, this must be crazy illegal... How can they get away with this??

  • Initial Complaint

    Date:07/20/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for the trial and on the same day cancelled through the website. I clicked cancel and got an email with the subject Astroline: Subscription Cancellation and the first sentence We're genuinely sad you've decided to end your journey with us. So I didnt read further. Oh that was a mistake because they have a hidden hyperlink at the bottom of the paragraph they send where you have to click ANOTHER thing to cancel. I got an email after the trial period that Id been charged and no less than 20 minutes later did I request a refund on this because I wouldnt be using it and I didnt want to be charged. After 5 (!) days they finally email me back and say too bad you didnt cancel within the trial period.After reading other reviews they seem pretty predatory. The response I got seemed 100% copy and pasted. No real person caring what theyd done.

  • Initial Complaint

    Date:06/28/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have continued to charge me an amount in increments of ***** even though I did not sign up for this. they charged me $30 at one point(WHY?) and then they continue to charge me even after I canceled my subscription with another ***** charge AGAIN and then refuse to respond to my emails once I send proof that my subscription was canceled. This is the worst business ever. A huge scam, stealing money and non responsive. do not EVER use it - 86$ theyve charged me in under a month when I cancelled and never agreed to this to begin with

  • Initial Complaint

    Date:06/20/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I authorized a charge for $1 for a trial subscription to this company. Once I logged in, I was forced to click through their app and one of the click throughs charged me $29.99 for a report I did not want. There was no authorization for my credit card, they just charged me. I sent them an email and they are insisting that I chose to make this charge and will not refund me. I truly dont care about the money, but I am pretty tech savvy and this company is misleading people to purchase things without their knowledge.

  • Initial Complaint

    Date:05/03/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Apprx March 24,2024 i purchased a $1 astrology gig that gave me 7days to decide if i wanted a star chart or subscription . On same day i sent email cancelling anything to do with Astroline. On Apr 2,2024 they charged my cardv$39.99 i promptly wrote them another email and attached my original cancellation email - they wrote back 10days later telling me to contact my bank because they werent charging me - they went so far as to tell me it must be an Apple problem . I couldnt get my money back and now they are trying several attempts a day since May 2,2024 to charge me $39.99 again. Thankfully my card denied it because it seemed suspicious and *** written again today to Astroline to tell them not to charge me and i atttached my previous correspondence with them and yet they have tried 2more times tonight to charge me . When is Attorney General for whatever state they are in going to to step up and charge they scam artists for all their illegal business practices ??? Its wrong and Im sure they are making hundreds of thousands of dollars just on this one scam!

  • Initial Complaint

    Date:03/13/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This site charged me for a trial I canceled the same day and refuse to refund me. They keep trying to sell me other useless items instead. It took several days for an actual human to respond to my email and they just keep offering things I don't even want. I just want the money they took for the trial I canceled. I noticed many other complaints online and I want nothing to do with this company.

    Customer Answer

    Date: 04/06/2024

    The merchant agreed to provide a full refund and the refund has been received. Thank you. 

  • Initial Complaint

    Date:02/09/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/26 I noticed a charge for $30 from Astroline that I hadnt made. I had done one of the little $1 horoscopes about a week prior, but declined any further subscription. When I noticed the $30 charged I contacted support and went through the website process of canceling any sort of account they had for me. I have since continued to be charged 4 more times $20 each time. I have contacted the customer support many times only to be told that 1) any account for me is canceled and 2) I dont meet the requirements for a refund. I really feel that not having a subscription but still being charged is theft.

  • Initial Complaint

    Date:01/23/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a trial period online to astroline for $1. Later that day I saw I had been charged two (2) additional charges, a Birth Chart for $28.99 and Zodiac Compatibility for $29.99. I immediately went on their site and cancelled the trial and asked for a refund of the other two items I was charged for. They claim I ordered these two additional items, however I never selected these items from their site or agreed to the purchase. I never requested the items listed above and if they were emailed to me I never received or opened those emails. I have pointed this out to them several times and they still refuse to refund my money.

  • Initial Complaint

    Date:01/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im a customer in ****** who subscribed for a 3 day free trial for Astroline as I would like to see how it works first before fully interacting with Astroline, instead I was charged extra for other products which I didnt intend to have or buy as the website was confusing and Im not tech savvy.I clicked on get my reports as I thought that was included in the subscription and not as extra fees because the website didnt state this was a separate product to be purchased and the website was generally confusing.The refund would be for the compatibility and birth chart reports which has neither be downloaded nor would be downloaded.According to Astroline money back guarantee, it states that a refund would be issued if the steps to get a refund are followed thoroughly and the refund is requested before the end of your current subscription. I did follow through with the refund process thoroughly and was denied a refund by Astroline.I currently do not have access to the digital content and I do not have my refund as well. I do not care to have access to the digital content and I only just want a refund.Im writing to state that this company is a scam and they do not follow through with their money back guarantee and refund process.This is the link to their money back guarantee ************************************************************** EMAIL ADDRESS: ******************* FIRST ANDLAST NAME: **************** PAYMENT METHOD: Apple Pay Card ending in **** PAYMENT DATE: January 05, ****

Astroline is NOT a BBB Accredited Business.

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