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Business Profile

Astrologer

Astroline

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Astrologer.

Complaints

Customer Complaints Summary

  • 66 total complaints in the last 3 years.
  • 43 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found astroline through an instagram add. I signed up and agree to a $1 free trial. My phone prompted ***** pay and I was charged. Immediately I was taken to another screen. I read something quickly but clicked the button at the bottom believing it was 'next' to take me to my subscription screen. I was immediately charged $29.99! The apple pay screen was never prompted and I was very confused how they could charge me again like that. I had accidentally paid $29.99 for what I believe is just a pdf of the information in the subscription? (this feels like a scam in itself) so I navigated to find help on their website and emailed them about cancelling the order within 5 minutes. (I believe it was 3 minutes from the email screenshots) They went back and forth with me acting like the refund was for the $1 trial to finally just say they won't refund. I reached out to my bank and wanted to flag it for BBB because I feel it may be illegal to not get apply pay authorization for each purchase? Although I know I made a mistake by not reading the page completely, it all feels very intentional in an effort to scam that the only and largest button on the next page after purchase, was for such a high, automatic purchase. Thank you for reading!

  • Initial Complaint

    Date:01/18/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is very shady in their return/refund practices and cancellations procedures. They kept charging my account after cancellation, and I reached out via email to try and resolve the matter, only to be met with a generic email in return that stated they will not be issuing a refund. Due to their shady business practices, and because they did not prominently display the terms of the services they were providing, should be SUED for misleading their clients into purchasing a product that isn't even worth a ****.

  • Initial Complaint

    Date:01/11/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I downloaded an app called Astroline and cancelled subscription but was just charged 1.00 and ***** for a service I had cancelled. This went through ***** Pay. I also tried to log into their app and when I enter my email, it deletes before I can enter entire email to log into my account. I want a full refund.

  • Initial Complaint

    Date:01/05/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Once again my account has been reactivated by this company and is now charging my account $45. This is the 2nd or 3rd payment withdrawn from my account without my permission or knowledge. I'm trying to see how my account was reactivated but I cannot login to cancel. Please refund my money and STOP TAKING MONEY FROM MY ACCOUNT. I don't want to be connected with this company as there are practices like this happening. End my subscription permanently and do not reactivated. I want no affiliation. I went through a whole year last year of money being taken out if my account weekly unbeknownst to me by this company. I don't want to go through this again.

  • Initial Complaint

    Date:01/01/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to astroline and regret it. I want to cancel the subscription but there is no option to do so.. please help

  • Initial Complaint

    Date:11/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid one dollar to try out an app, but did not authorize a subscription. The company has charged me for a subscription, even though I canceled on the day they sent me the email saying they were going to charge me. I did not use the app after I paid a $1 to look at it, and I have not used it since. I have reached out to the company the same day of the charge for a refund via email, they wrote back the next day, but the email was not clear, and they have not refunded my money. I can find no account number, but my email inquiry has a number Ticket ID: ******

  • Initial Complaint

    Date:11/06/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had signed up for the free trial, I was deducted the first 20, after that had happened I cancelled the subscription. They ended up taking more money even after i was cancelled and told me they would not charge me ( i have a screen shot of the email). I am now fighting with them to get it back and they refuse, even with showing that my subscription was cancelled

  • Initial Complaint

    Date:10/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10-8 I was charged on my debit card for a product or service I have no idea of, and received an email with a last 4 of a credit card that are not even mine. Several emails later, including one stating they canceled my "subscription" I am informed they do not issue refunds becaused:Dear ******* we said earlier, we are unable to provide you with a refund. Our company has a Money-Back Policy that is outlined in our terms and conditions.There are several reasons why we may not be able to issue a refund, such as if you have used the product or service, if you have exceeded the refund period, or if there are other factors that prevent us from fulfilling your request.We understand that this may be disappointing news, but we are happy to work with you to find a solution that meets your needs. Please don't hesitate to contact us if you have any questions or concerns.Thank you for your understanding.Sincerely,Customer Support Team ********************** Explore our *********** for FAQs and comprehensive guides:******************************************** ID: 7SXSZL

  • Initial Complaint

    Date:10/20/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company is an application on ***** that claims no charges and free trial periods. Once in the app they begin charges immediately and since cancellation have fraudulently continued to charge my card randomly different fees. It has attempted to charge over ****** in 2 months when services were .

  • Initial Complaint

    Date:10/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Its a ad on tik tok for a free reading but once u sign up u can not cancel to subscription in ur own not through ****** pay or Apple Pay. Like why do u have to reach out to a computer no live help to cancel then they take so long to respond its too late

Astroline is NOT a BBB Accredited Business.

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