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Business Profile

Electronics and Technology

WireWireWeb

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Fire Stick is not 4K as advertised. All programs buffer, When the are contacted they keep sending me directions. Then they tell me the programs are too slow loading on my fiber optic service. now they just ignore me.

  • Initial Complaint

    Date:08/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The fire cube doesnt have what I paid for. Everything I try to stream theres never any link and when I finally do find one it kicks me out. The package was everything would be available but its not. I want a refund.

  • Initial Complaint

    Date:05/11/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/5/2022 I purchased an Amazon Firestick 4k *** from Wirewireweb.com for total price $109.95. It arrived 5/10/2022 and I immediately started watching tv programs on it. I noticed that everything was in standard definition and its supposed to be in 4k definition. I have two other Identical Firesticks from other vendors that show content in 4k. The same day (5/10/2022) I sent an email to WirewireWeb and was told to check the display settings which I did, all to no avail. I emailed WirewireWeb again and asked for a return label and got no response. I am seeking a full refund of $109.95. I was misled into thinking their content was better If I purchased their more expensive Firestick which I did.

WireWireWeb is NOT a BBB Accredited Business.

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