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Business Profile

Repossession Services

Benchmark Asset Resolution, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Repossession Services.

Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    am writing to file a formal complaint against Benchmark Asset Resolution regarding their handling of the return of my vehicle after I repaid the amount owed to the auto financing company. The details of my complaint are as follows:On 6/26/2024, I promptly repaid the amount owed to the auto financing company. I was informed that an authorization had been sent to the towing company for me to pick up my vehicle. Following this, I scheduled an appointment with Benchmark Asset Resolution on 6/28/2024 and specified that I preferred to be contacted via text message.I was assured that I would be contacted within 72 hours of my appointment to provide the location where I could retrieve my vehicle. However, I never received any communication from Benchmark Asset Resolution. When I eventually managed to reach them, I was told that they were unable to contact me and that I needed to reschedule my appointment. This has occurred multiple times, and it has become clear that they are unjustly holding my vehicle without any intention of returning it to me. I called them to check in on 7/1 before my appointment on 7/2 and was told to reschedule. The same thing happened the week after.This situation is beyond unacceptable. Despite my repeated efforts to resolve the matter and my compliance with their payment requirements, Benchmark Asset Resolution has continuously failed to facilitate the return of my vehicle. Their lack of communication and refusal to release my car is causing significant inconvenience and stress.I kindly request the Better Business Bureau to investigate this matter and take appropriate action to ensure that Benchmark Asset Resolution releases my vehicle promptly. I also seek assurance that they will improve their communication processes to prevent such issues from occurring in the future.Thank you for your attention to this urgent matter. I look forward to your prompt assistance in resolving this issue.

  • Initial Complaint

    Date:07/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My vehicle was repossessed by Benchmark Assests Resolution. Reference #****** Infinity G37 IPL 2011.

  • Initial Complaint

    Date:06/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jun 10th 2024 my vehicle got repossessed by them and after I made an appointment to get my vehicle back I found out there was a big damages under my front bumper. I notified the employee about this, and she gave me an email to write a complain. I wrote them an email about what happened and was asking the insurance information to claim my damages, they refuse to give me an insurance information and responded that those damages was not done by them. Their negligence and unprofessionalism has no limitation. I hired an attorney and going after them. The total estimate I got from the body shop is around 10K.

  • Initial Complaint

    Date:01/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My vehicle was released 1/26/24 and they gave me my appointment until 01/31/2024. Meanwhile my vechicle is still there accumulating charges. They wont tell my where my vehicle is.

  • Initial Complaint

    Date:01/30/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,I wish to file a complaint against Benchmark Assets Resolutions, located at ******************************************************, regarding their towing/impound services. My vehicle was impounded on January 24th. After settling the issue with my bank, I received a release authorization for my vehicle from both my bank and the ******** Police.Benchmark insisted on scheduling a pickup appointment six days later, despite their website offering an option for earlier appointments. When I requested a same-day pickup, they informed me it wasn't possible due to full bookings. A subsequent call from Benchmark reiterated this, and when I protested, citing my release documents, the representative hung up on me without providing any information on the necessity for an appointment or the daily storage fees.I visited their *********** yard in person, only to find minimal signage and no staff available for hours. When I finally spoke with the yard manager, he stated appointments were needed due to staffing requirements, although there were no other customers or activity during my wait. They then demanded $945 for my vehicle's release, significantly more than the $425 tow fee paid through my bank, with an additional $300 for the same-day release request. I was told the fee would increase to $1,070 if I waited until the next appointment, with daily fees accumulating.This lack of transparency, coupled with excessive fees and poor communication, suggests a business model designed to exploit customers by accruing unnecessary charges. I urge the BBB to investigate Benchmark's practices to protect consumers from similar experiences.

  • Initial Complaint

    Date:11/29/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************ is used by other companies to repossess vehicles without telling the owner where the vehicle is or how they can pick it up, meanwhile vehicle charges are accumulating, after three days they put a lien sale on your vehicle, try to take the vehicle from the owner, Without giving the owner any chance to pay for and pick up their vehicle, there is no response on the phone number given, or the email or the website ************ Reposessed my vehicle on 11/27/23, all the fees were paid to the financial institution on that day, this company will not disclose the location of the vehicle or give an appointment to pick up the vehicle. At this point the vehicle is just sitting there in accumulating charges, I dont know if I can report my vehicle stolen at this point since this company is holding my vehicle hostage without any resolution

  • Initial Complaint

    Date:10/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car was repossess in Aug and when I went to get out I can hear a new sound that was there before when I drove a way every time I made a right turn it was a scraping sound I park my car to further inspection and notice that next to my passenger side near the wheel was damage I call to inform them about to see what they will do there complaint department does exist the email u got doesn't work and all I want is my car fixed

  • Initial Complaint

    Date:06/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Benchmark Asset *************** was hired by ********* to unlawfully repossess my 2011 ***** Odyssey van (last six of ViN#******). It took me about a week to even figure out exactly where my vehicle was located and when i went to retrieve my belongings from the business in question not only was i greeted with unprofessional and rather rude staff and poor customer service but i was wrongfully charged $150 before i was aloud to retrieve my belongings out of my vehicle. when i finally was able to access said vehicle multiple items of my personal belongings was missing and were never accounted for. including My cellular device, ALL of my tools that i use for work, a pair of new ******** shoes that my girlfriend purchased for me, and a ton of other misc. things.

  • Initial Complaint

    Date:05/26/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company's tow truck driver is a gangster. Tattooed face and manners to match. WRONGFULLY towed my car and damaged the front bumper. The company denies responsibility.

    DO NOT EVER USE THIS COMPANY, THEY ARE TRASH.

  • Initial Complaint

    Date:03/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to this place to retrieve my belongings on Feb 20 2023 I was given just my purse and $220 was missing the guy that works there gave it to me off camera as a favor to the dealer who repossed my car and when I went back to retrieve the rest of my things on Feb.24 there was more of my property missing as well I made a complaint was told on Feb 20 someone would call me back within 24hrs that never happened I have a complete list of properties that are missing from my vehicle available upon request

Benchmark Asset Resolution, Inc. is NOT a BBB Accredited Business.

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