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Business Profile

Repossession Services

Benchmark Asset Resolution, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Repossession Services.

Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is a complete scam. Charging people $250 to get their cars out even tho it has already been verified and processed for release. They are straight up thieves stealing from everyday people.

  • Initial Complaint

    Date:10/18/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business known as Benchmark Asset Resolution **** repossessed my car. After satisfying my account with my bank, this company would not release any information of where I could retrieve my vehicle. Said company only gave me a website where I was to make an appointment to pick up my vehicle. Going to said website, the next available appointment they had was for the following Friday. However, after making that appointment I received a text stating that I would need to wait for an appointment confirmation before they release any other information on how and where I can retrieve my car. Their website also states I will need a Police Release Receipt at a police station said to be indicated on my appointment confirmation. At this time, my hands are tied as they wont allow me to gather said Police Release Report, nor do I know what the total fees will be. As I looked up information on this company, it appears there are already many complaints as to how they conduct business. Each day that my car sits on their lot is costing me money. It appears to me that their goal is to rack up as much fees as possible on the customer as they refuse to give any information for the customer to retrieve their car in a timely manner. This business practice seems very unfair and I believe is a company that should be looked in to and possibly fined for unfair practices.

  • Initial Complaint

    Date:09/03/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Not releasing vehicle after fee and due amount was paid to the financial company which sent release papers to one provided 3rd party repossession company American recovery services. ************************** then sent release paperwork to another repossession yard which had my vehicle, Benchmark Asset Resolution which hides behind the name Benchmark ****************** when asked to provide name of company. They then stated I needed more paperwork specifically a repossession receipt from local law enforcement agency which then charges an additional fee. I was then threatened by "********" if I was to show up 10 mins late to my appointment time there is a $75 cancelation fee and $75 rescheduling fee and if I had an issue about paying for the receipt for the repossession receipt from the **** to file a complaint with them. Currently They're continuing to posses my vehicle illegally and wrongfully and making the reclamation process unjust and they are utilizing predatory and unlawful practices to make it that much more stressful and knowingly more costly to return rightful property after debt was already settled with lien holder and released by them.

  • Initial Complaint

    Date:08/28/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I am writing to bring to your attention the unprofessional, rude, and disrespectful behavior I experienced while contacting Benchmark regarding my property. My name is *********************** and I am deeply disappointed by the lack of professionalism displayed by the staff.Upon calling the office for questions and information, I was met with aggression and was even hung up on multiple times. Despite requesting to speak to a manager, the individual I spoke to was equally rude and dismissive of my concerns. I mentioned that I would reach out to the corporate office, only to be hung up on once again.To make matters worse, I was informed of a $75 fee on my account for missing an appointment to pick up my property, I was never made aware of a fee. I was not informed of cancellation charges for appointments that I had to cancel last minute. This lack of transparency is unacceptable, and I was met with indifference when I raised these concerns with the manager.I am now being told that I must pay $150 to receive my property, despite being unaware of these charges. The treatment I received while trying to resolve this issue was appalling, and I felt like I was being taken for a joke by the office staff.I am reaching out to you in the hopes that you can assist me in resolving these concerns. I simply want to retrieve my property without incurring unnecessary charges and to address the unprofessional conduct of the office staff. It is my sincere hope that steps will be taken to rectify this situation and ensure that no other customer experiences the same treatment in the future.Thank you for your attention to this matter. I look forward to hearing from you soon.Sincerely,***********************

  • Initial Complaint

    Date:08/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is ***************************. My vehicle was repossessed and I paid the fee the same day to get my car back they gave me an appointment 4 days later. when I picked up the vehicle my ring was missing this is a ring for my sons wife. After reaching out to the complain department. they are telling me nothing was in the vehicle. that is a lie. not only they took the ring many other things were in the car that they cleaned out and took it from the car including a expensive perfume. I dont care about any of it. I just need the ring back.

  • Initial Complaint

    Date:08/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a car I have the title the car dealer sent me to a wrong storage yard when I asked again they said my car my problem and I never got the info from them to where my car is stored the storage never sent me any paperwork or anything at all in the mail it was taken 6/20/2024

  • Initial Complaint

    Date:07/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company repoed my car I paid everything I needed to I schedule an appointment for the following day I never received a text as requested to pick up my vehicle and when you call the company number you cant speak to anyone its all automated Ive emailed the company and no response

  • Initial Complaint

    Date:07/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car was repossessed, I paid to get the car back, and now the company does not know where my car is. (In short)

  • Initial Complaint

    Date:07/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Benchmark is the absolute worst. If you ever have a car impounded by them, good luck getting it back. Even you do everything correctly, immediately, you then have to make an appointment, and youll be lucky if you only have to wait a week to get the vehicle back that you paid to get out. Then they try to scam you out of storage fees because they wont return your vehicle!*************************************************!!

  • Initial Complaint

    Date:07/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good afternoon. My name is ************************************** car (VW atlas 2022 , vin:553877) was repossessed and storages for 2 days at *************************************************Today Ive got my car back and realized that some valuable items was stolen. Such as my wife tennis bracelet (platinum and diamond) and much more importantly our Work authorization cards.I really dont care about the stolen bracelet. But I need my cards back. ASAP!The card under the names *********************************** and ******************************* giving you two days to return my stuff before I file a police report and *** you in small claim court.

Benchmark Asset Resolution, Inc. is NOT a BBB Accredited Business.

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